Quality management system in education

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I. Contents of quality management system in education

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Structure of management:

•    Department of analysis and quality control of education

•    Department of social and psychological research

•    Unit testing and examination of Measurement and control materials

Main areas of activity:

•     A study of contemporary trends and analysis of the synthesis of the experience in the field of

quality assurance and implementation of best practices of leading educational and scientific

organizations;

•    Coordination of the structural units of the university to improve its quality management

system;

•    Continuous improvement of the quality management system by the University of managerial

decision-making and performance evaluation based on the true facts;

•     Continued work on improving quality of conditions and the environment, quality of process

and outcome quality - quality of the professionals;

•     Development of environment at the University which motivates every employee to improve

both his activities and the activity of the university as a whole.

Department of analysis and quality control of education

•    Development of draft normative documents defining the modalities for a unified system for

monitoring the quality of education DSU;

•    Ranking of teachers, departments, faculties and the university;

•    Student ranking (education, participation in social activities, student work, research work, a

psychological portrait);

•    Service and maintenance information system software to determine ratings PPP, departments,

faculties and students; 

•    Analysis of vocational education programs of specialties and areas of training and

methodologies for compliance with statutory requirements;

•    Conducting of internal audits of quality management system of DSU;

•    Reporting on rating indices. Analysis of the educational process in the disciplines. The

formation and storage of information received.

Department of Social and Psychological Research 

•    Conducting of psychological and sociological research within the university on the orders of

the problems of administration;

•    Preparation and implementation of various kinds of survey of university students, including

those to determine the rating of PPPs;

•     A survey of psycho - physiological state of the DSU students and staff;

•     Organization of events for the psychological support of staff and students;

•      Preparation of proposals to create a favorable climate in the collectives;

Unit testing and examination of Measurement and control materials

•     Develop programs to create and provide the information storage database assessment

materials in various fields of knowledge;

•     Coordinate the efforts of teachers and specialists of DSU in the field of  assessment

materials, technologies and procedures for certification of students;

•    Create a test database estimating the bank of materials in various fields of knowledge to

control the students' knowledge;

•    Organization of expertise of the test material by experts in the disciplines;

•    Organize and conduct an automated test control of residual knowledge of students;

•    Provision of selected UMU current examinations and tests in a test network;

•    Record keeping and analysis of test results;

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III. Quality management tools

1. Check sheet

The check sheet is a form (document) used to collect data in real time at the location where the data is generated. The data it captures can be quantitative or qualitative. When the information is quantitative, the check sheet is sometimes called a tally sheet.

The defining characteristic of a check sheet is that data are recorded by making marks ("checks") on it. A typical check sheet is divided into regions, and marks made in different regions have different significance. Data are read by observing the location and number of marks on the sheet.

Check sheets typically employ a heading that answers the Five Ws:

Who filled out the check sheet What was collected (what each check represents,

an identifying batch or lot number) Where the collection took place (facility, room,

apparatus) When the collection took place (hour, shift, day

of the week) Why the data were collected

2. Control chart

Control charts, also known as Shewhart charts (after Walter A. Shewhart) or process-behavior charts, in statistical process control are tools used to determine if a manufacturing or business process is in a state of statistical control.

If analysis of the control chart indicates that the process is currently under control (i.e., is stable, with variation only coming from sources common

to the process), then no corrections or changes to process control parameters are needed or desired. In addition, data from the process can be used to predict the future performance of the process. If the chart indicates that the monitored process is not in control, analysis of the chart can help determine the sources of variation, as this will result in degraded process performance.[1] A process that is stable but operating outside of desired (specification) limits (e.g., scrap rates may be in statistical control but above desired limits) needs to be improved through a deliberate effort to understand the causes of current performance and fundamentally improve the process.

The control chart is one of the seven basic tools of quality control.[3] Typically control charts are used for time-series data, though they can be used for data that have logical comparability (i.e. you want to compare samples that were taken all at the same time, or the performance of different individuals), however the type of chart used to do this requires consideration.

3. Pareto chart

A Pareto chart, named after Vilfredo Pareto, is a type of chart that contains both bars and a line graph, where individual values are represented in descending order by bars, and the cumulative total is represented by the line.

The left vertical axis is the frequency of occurrence, but it can alternatively represent cost or another important unit of measure. The right vertical axis is the cumulative percentage of the total number of occurrences, total cost, or total of the particular unit of measure. Because the reasons are in decreasing order, the cumulative function is a concave function. To take the example above, in order to lower the amount of late arrivals by 78%, it is sufficient to solve the first three issues.

The purpose of the Pareto chart is to highlight the most important among a (typically large) set of factors. In quality control, it often represents the most common sources of defects, the highest occurring type of defect, or the most frequent reasons for customer complaints, and so on. Wilkinson (2006) devised an algorithm for producing statistically based acceptance limits (similar to confidence intervals) for each bar in the Pareto chart.

4. Scatter plot Method

A scatter plot, scatterplot, or scattergraph is a type of mathematical diagram using Cartesian coordinates to display values for two variables for a set of data.

The data is displayed as a collection of points, each having the value of one variable determining the position on the horizontal axis and the value of the other variable determining the position on the vertical axis.[2] This kind of plot is also called a scatter chart, scattergram, scatter diagram,[3] or scatter graph.

A scatter plot is used when a variable exists that is under the control of the experimenter. If a parameter exists that is systematically incremented and/or decremented by the other, it is called the control parameter or independent variable and is customarily plotted along the horizontal axis. The measured or dependent variable is customarily plotted along the vertical axis. If no dependent variable exists, either type of variable can be plotted on either axis and a scatter plot will illustrate only the degree of correlation (not causation) between two variables.

A scatter plot can suggest various kinds of correlations between variables with a certain confidence interval. For example, weight and height, weight would be on x axis and height would be on the y axis. Correlations may be positive (rising), negative (falling), or null (uncorrelated). If the pattern of dots slopes from lower left to upper right, it suggests a positive correlation between the variables

being studied. If the pattern of dots slopes from upper left to lower right, it suggests a negative correlation. A line of best fit (alternatively called 'trendline') can be drawn in order to study the correlation between the variables. An equation for the correlation between the variables can be determined by established best-fit procedures. For a linear correlation, the best-fit procedure is known as linear regression and is guaranteed to generate a correct solution in a finite time. No universal best-fit procedure is guaranteed to generate a correct solution for arbitrary relationships. A scatter plot is also very useful when we wish to see how two comparable data sets agree with each other. In this case, an identity line, i.e., a y=x line, or an 1:1 line, is often drawn as a reference. The more the two data sets agree, the more the scatters tend to concentrate in the vicinity of the identity line; if the two data sets are numerically identical, the scatters fall on the identity line exactly.

5.Ishikawa diagram

Ishikawa diagrams (also called fishbone diagrams, herringbone diagrams, cause-and-effect diagrams, or Fishikawa) are causal diagrams created by Kaoru Ishikawa (1968) that show the causes of a specific event.[1][2] Common uses of the Ishikawa diagram are product design and quality defect prevention, to identify potential factors causing an overall effect. Each cause or reason for imperfection is a source of variation. Causes are usually grouped into major categories to identify these sources of variation. The categories typically include

People: Anyone involved with the process Methods: How the process is performed and the

specific requirements for doing it, such as policies, procedures, rules, regulations and laws

Machines: Any equipment, computers, tools, etc. required to accomplish the job

Materials: Raw materials, parts, pens, paper, etc. used to produce the final product

Measurements: Data generated from the process that are used to evaluate its quality

Environment: The conditions, such as location,

time, temperature, and culture in which the process operates

6. Histogram method

A histogram is a graphical representation of the distribution of data. It is an estimate of the probability distribution of a continuous variable (quantitative variable) and was first introduced by Karl Pearson.[1] To construct a histogram, the first step is to "bin" the range of values -- that is, divide the entire range of values into a series of small intervals -- and then count how many values fall into each interval. A rectangle is drawn with height proportional to the count and width equal to the bin size, so that rectangles abut each other. A histogram may also be normalized displaying relative frequencies. It then shows the proportion of cases that fall into each of several categories, with the sum of the heights equaling 1. The bins are usually specified as consecutive, non-overlapping intervals of a variable. The bins (intervals) must be adjacent, and usually equal size.[2] The rectangles of a histogram are drawn so that they touch each other to indicate that the original variable is continuous.[3]

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