Upload
any-kadam
View
227
Download
0
Embed Size (px)
Citation preview
7/28/2019 Quality Cicles
1/21
7/28/2019 Quality Cicles
2/21
INTRODUCTION
Maintaining a change friendly workforce is not an easy task. Thesuccess of organization will depend upon their ability to tap the
abilities and talents of their staff by encouraging staff involvement
in various spheres of organization activities. Staff participation can
be used as a management tool.
Quality circle is one such tool which proposes staff involvement.
A quality circle is a participatory management technique that
enlists the help of employees in solving problems related to their
own jobs .
7/28/2019 Quality Cicles
3/21
Quality Circle (QC)
Quality Circles are small groupsofemployees who voluntarilymeet togetheron a regular basis to identify, define,
analyze and solve work related problems,
leading to improvement in their total
performance, and enrichment of theirworklife.
Usually the members of a particular team
(quality circle) should be from the samework areaor who do similar work so thatthe problems they select will be familiar to
all of them.
An ideal size of quality circle is eight to
ten members.
7/28/2019 Quality Cicles
4/21
Concept of Quality Circle (QC) It is based upon the human resource management considered
as one of the key factors in the improvement of product quality
and productivity.
It has 3 major attributes :-
1. Quality circle is a form ofParticipative Management .
2. Quality circle is a Human Resource DevelopmentTechnique.
3. Quality circle is a Problem Solving Technique
7/28/2019 Quality Cicles
5/21
History
Quality circle were originally associated with Japanesemanagement and manufacturing techniques, hence the concept of
QC in essentially Japanese.
It played a major role in development of Japan after the second
world war.
QC in Japan was formalized in 1960 by K.Ishikawa
In 1982 the QC forum of India was formed in Secundrabad to
create awareness and for imparting skills in implementing QC in
different organizations.
It is actively involved in sharing experiences of Indian
organizations in this effort.
7/28/2019 Quality Cicles
6/21
Objectives of Quality Circles
1) Change in Attitude:-From I don't care to I do care.Continuous improvement in quality of work life through
humanization of work.
2) Self development:-Bring out Hidden Potential of people .People get to learn additional skills.
3) Development of Team Spirit:- Individual vs. TeamIcouldnt but we did it.
4) Improved Organisational Culture:-Positive workingenvironment. Total involvement of people at all levels. Higher
motivational level. Participate management process.
7/28/2019 Quality Cicles
7/21
Quality Circle Characteristics
Voluntary groups of 6-8 members.
Qc teams are semi permanent.
Teams are from single functional department.
Members have equal status & select their own project.
Minimum pressure to solve problems.
7/28/2019 Quality Cicles
8/21
Organisation of Quality Circles
Each circle should ideally consists of
8-10 persons as many circles may be
formed as possible in various
functional areas depending on the
number of people who have
volunteered to join.
The quality circle organisation has a :-
1. MEMBER
2. LEADERS
3. FACILITATORS
4. STEERING COMMITTEE
7/28/2019 Quality Cicles
9/21
Structure of
Quality Circle
Topmanagement
SteeringCommittee
Coordinator
Facilitator
Leader
Member
7/28/2019 Quality Cicles
10/21
1.Members
Members are the basic element of the structure of QC.
Voluntarily join other employees of the same work area or those
engaged in similar type of work to become members of QC , and
participate in small group activities.
Contribute towards building of a cohesive group culture through
which they try to achieve the highest standards of performance.
Take part in management presentations.
7/28/2019 Quality Cicles
11/21
2. Leaders
Leader is choosen by the
members from amongst them.
He may be foreman / supervisor/
charge man or any other member.
Member can decide on the leader
for each project.
Leader is responsible for the
effective performance of his
circle.
He must be prepared to face
challenge to his ideas.
7/28/2019 Quality Cicles
12/21
3. Facilitator
Facilitator is usually a manager of the shop/ department/ section.
He is responsible for guiding and directing the activities of the
quality circle in his area and enthuse other executives to get
involved in supporting quality circle activities.He publishes the concepts , enlist volunteer members, providing
training for members.
7/28/2019 Quality Cicles
13/21
4. Coordinator
Coordinator also acts as
facilitators is an individual
responsible for
coordinating and directingthe qualitycircles activities
within an organization and
carries out such functions.
7/28/2019 Quality Cicles
14/21
5. Steering Committee
Apex body at the highest level of the unit / division which oversees
the functioning of quality circle in the unit/ division and serves as
an advisory body for quality circle.
PURPOSE OF STEERING COMMITTEE :-
1. Identify overall quality circle objectives.
2. Encouraging quality circle activity by providing plan
resources to make circle activity possible.
3. Authorizing circle actions as well as establish policies and
guidelines.
4. Suggest areas for suitable quality circle attention.
7/28/2019 Quality Cicles
15/21
6. Top Management
The success of the quality circles depends solely on
the attitude of the Top management and plays an
important role to ensure the success ofimplementation of quality circles in the organization.
7/28/2019 Quality Cicles
16/21
THE IMPACT OF QUALITY CIRCLE
Improvement of human relations and workplace morale.
Promotion of work culture.
Enhancement of job interest .
Effective team work .Reducing defects and improving quality.
Improvement of productivity.
Enhancing problem solving capacity .
Improving communication & interaction.
7/28/2019 Quality Cicles
17/21
Areas of interest to quality circle
Quality improvement.
Efficiency improvement in service organization.
Cost reduction.
Process control during manufacturing.
Safety in materials handling and equipment operations. Equipment and manpower utilization .
Reduction in work in progress.
Job improvement .
Reduction in machine maintenance problems
Reduction in human errors.
7/28/2019 Quality Cicles
18/21
Example of Quality Circle Programmes inIndia
BHEL -1980-Mr. S.R.Udapa(G.M.operations)1stIndian to start quality
circle.
OBJECTIVES:1. Achieve n sustain a
reputation for quality atcompetitive prices innational and internationalmarket for entire productrange .
FUNCTIONS:1. Preparations of QC manual2. Preparations of quality plan
for various products3. Formation of annual quality
implementations plan.
7/28/2019 Quality Cicles
19/21
Example of Quality Circle Programmes inIndia
Hero Honda motors Sunrise Quality Circle
Lucas TVS, Chennai Honey bee Quality Circle
Tata Refactories (located in Orissa) Niharika Qualitycircle (saved Rs.4000p.a.)
7/28/2019 Quality Cicles
20/21
Conculsion
Quality circle is
implemented to all
organisation where there is
scope for group based
solution of work relatedproblems.
Qc is aim to achieve the
objectives basically through
development of people , themost important asset of an
organisation.
7/28/2019 Quality Cicles
21/21