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W W W . S K Y W O R K S I N C . C O M 1
Quality Book
2 W W W . S K Y W O R K S I N C . C O M
To Our Customers,
In today’s highly competitive environment, we recognize quality is a differentiator and customer satisfaction
is essential to the success of our company. At Skyworks, we are committed to implementing and maintaining
quality systems across the entire company, from the product development cycle to manufacturing operations
and post-sales services.
We invite you to learn more about our processes as we strive to deliver the industry’s highest quality products
and solutions. This deep-rooted commitment translates into significant, sustainable value for your business.
Sincerely,
David J. Aldrich
President and Chief Executive Officer
Kenneth J. Huening
Vice President, Quality
W W W . S K Y W O R K S I N C . C O M 3
The Skyworks Advantage
■■ Broad front-end module and precision analog product portfolio
■■ Market leadership in key product segments
■■ Solutions for all air interface standards, including
CDMA, GSM / GPRS / EDGE, LTE, WCDMA, and WLAN
■■ Engagements with a diverse set of top-tier customers
■■ Strategic partnerships with all leading baseband suppliers
■■ Analog, RF, and mixed-signal design capabilities
■■ Access to all key process technologies:
GaAs HBT, pHEMT, BiCMOS, SiGe, CMOS and RF CMOS, and Silicon
■■ World-class manufacturing capabilities and scale
■■ Unparalleled level of customer service and technical support
■■ Commitment to technology innovation
Skyworks Solutions
Skyworks Solutions, Inc. is an innovator of high performance analog semiconductors. Leveraging
core technologies, Skyworks supports automotive, broadband, wireless infrastructure, energy
management, GPS, industrial, medical, military, wireless networking, smartphone, and tablet
applications. The Company’s portfolio includes amplifiers, attenuators, circulators, demodulators,
detectors, diodes, directional couplers, front-end modules, hybrids, infrastructure RF subsystems,
isolators, lighting and display solutions, mixers, modulators, optocouplers, optoisolators, phase
shifters, PLLs/synthesizers/VCOs, power dividers/combiners, power management devices, receivers,
switches, and technical ceramics.
Headquartered in Woburn, Massachusetts, USA, Skyworks is worldwide with engineering,
manufacturing, sales and service facilities throughout Asia, Europe, and North America. For more
information, please visit Skyworks’ Web site at: www.skyworksinc.com.
New products are continually being introduced at Skyworks. For the latest product information,
visit our Web site at www.skyworksinc.com, contact your local sales office, or email us at
“We utilize world-class quality methodologies
and practices and continuously drive
improvement to achieve perfect quality.”
W W W . S K Y W O R K S I N C . C O M 3
4 W W W . S K Y W O R K S I N C . C O M
In today’s highly competitive environment, we recognize that quality is a differentiator and make it
the thread of our system that runs across business processes throughout the entire company, from
various stages of the product life cycle to manufacturing operations and post-sales services.
We have established an environment that empowers individuals to focus on continuous
improvement and foster growth through a commitment to total customer satisfaction.
Quality PolicySkyworks has adopted a simple, yet powerful
quality policy that guides business decisions
day-in and day-out.
Skyworks House of Quality
Market Share Financial Performance
Customer Satisfaction
Innovative Quality Products
Des
ign
FMEA
Gag
e R&
R
Proc
ess
Stab
ility
and
Cap
abili
ty
Prod
uctio
n Pa
rt
App
rova
l Pro
cess
Proc
ess
Con
trol
Pla
ns
Proc
ess
FMEA
New Product Introduction
Marketing for Six Sigma Design for Six Sigma Manufacturing for Six Sigma
ISO 9001 and ISO/TS 16949 Management Systems
Today’s Marketplace Demands Perfect Quality. Skyworks is Committed to Achieving It!
CEO
Vice PresidentQuality
FA / Reliability CustomerQuality
Manufacturing / Supplier Quality
QualitySystems
Assembly /Test Quality
Quality Team is Vertically Aligned4 W W W . S K Y W O R K S I N C . C O M
At Skyworks, we are committed to the never ending quest for perfect quality.
No Field Failures
No Customer Returns
No Reliability Failures
No Yield Loss
QualityPolicy
W W W . S K Y W O R K S I N C . C O M 5
What Certification Means to You■ Partnering with a company that has made a
commitment to quality■ Doing business with an organization that has a
recognized management system model■ Assurance that necessary resources have been dedicated■ Consistent processes and products■ A management team that has established clear quality objectives and targets
that are constantly monitored and analyzed■ Quality systems and procedures that are continuously audited and improved
Certifications
As an industry leader, Skyworks has demonstrated its quality leadership and
strengthened its commitment to customer satisfaction through formal, third-party
registration to ISO 9001, ISO/TS 16949, and ANSI/ESD S.20.20.
ISO 9001
ISO 9001 is an internationally recognized Quality Management System standard
that promotes customer satisfaction through continual improvement of the system’s
effectiveness. ISO 9001 provides a model for a Quality Management System which
focuses on the effectiveness of the processes in a business to achieve desired results. The
standard promotes the adoption of a process approach emphasizing the requirements,
added value, process performance and effectiveness, and continual improvement
through objective measurements.
ISO/TS 16949
One of the major challenges facing today’s manufacturers is that, even though there is
a low failure probability for each individual component, the total failure probability for
all parts combined may reach unacceptable levels. The ISO/TS 16949 standard answers
this challenge by defining requirements focused on continual improvement, and the
understanding of process interaction. It also creates an implementation framework
for customer specific requirements, and includes clear requirements for development
processes and techniques to prevent problems in the earliest possible stage of product
development.
Jointly developed by International Automotive Task Force (IATF), ISO/TS 16949 is the
automotive industry’s international quality management system standard intended
to answer the need for global consistency, continual improvement, and increased
customer satisfaction. It is approved and released by the International Organization for
Standardization (ISO).
ANSI/ESD S.20.20
ANSI/ESD S.20.20 is a standard for the Development of an Electrostatic Discharge
Control Program for Protection of Electrical and Electronic Parts, Assemblies and
Equipment. The standard covers the requirements necessary to design, establish,
implement, and maintain an Electrostatic Discharge (ESD) Control Program.
ISO 9001ISO/TS 16949ANSI/ESD S.20.20
Adamstown
Andover
Irvine
Woburn
Newbury ParkSanta Clara
Cedar Rapids
Ottawa
Mexicali
Singapore
6 W W W . S K Y W O R K S I N C . C O M
Customer Quality
Focused on Customer Product Quality to:■ Ensure customer satisfaction■ Facilitate internal technical organization efforts■ Implement special needs requirements ■ Minimize returns ■ Determine root cause, corrective actions and resolution■ Participate in change control board ■ Manage multiple aspects of all RF products
Vertically Oriented
Customer Interface■ Drive new customer initiatives■ Represent customer interest within organization and
promote awareness of customer requirements■ Collaborate with customers and sales offices■ Provide failure information to operations and
business units
Horizontally Oriented■ Interact with all product lines to achieve continuous
improvement
Putting the Customer First — Total Customer Satisfaction
Skyworks ongoing commitment to quality is reflected in awards received from leading global customers, including such honors as “Best Electronics Supplier” and “Best Supplier Overall”.
Design and Development
Participate in Gate Reviews■ Ensure products meet customer requirements■ Comply with ESD and EOS ■ Create quality awareness ■ Enforce design rules■ Participate in product readiness
Manufacturing
Participate in Failure Mode Effects Analysis■ Verify process compliance■ Structure design of experiments ■ Manage maverick lots ■ Coordinate manufacturing quality■ Attend change control board meetings
6 W W W . S K Y W O R K S I N C . C O M
W W W . S K Y W O R K S I N C . C O M 7
Failure Analysis / Reliability
Teams and Tools in Place to Achieve Perfect Quality Goals■ Conduct qualification plans
– Test vehicle specifications, required stress tests, and schedules■ Complete product qualification stress testing■ Characterize ESD■ Deliver continuous feedback on quality/reliability
– Process, package, product, design, and test■ Perform reliability evaluations/experiments
– Investigate suspected low PPM problems
through accelerated stress tests
– Conduct early feedback and reliability trials
– Process improvements, new technologies, test screens, etc.■ Finalize qualification reports■ Estimate failure rates■ Verify failures and provide failure analysis support
Standard Product Qualification Tests■ HTOL: 1000 hours at 125 °C case temperature■ MSL preconditioning: moisture soak, 3X reflow■ HAST/Autoclave/85 °C, 85% RH THB (post reconditioning)■ Temperature cycling: 500 cycles, -65 °C to +150 °C (post preconditioning)■ High-temperature storage: 1000 hours at 150 °C ambient■ ESD testing: (HBM, MM, CDM)■ Latch-up tests
Wafer Process
Package andAssembly
Product
Quality
Reliability
Performance
Qualification
New or Changed Customer Assured
■ Evaluate
■ Reliability
■ Manufacturability
■ Performance
■ Qualification Data from Similar Products
World-Class, Industry-Leading Reliability and Failure Analysis Capability■ Comprehensive and thorough evaluation of reliability■ Wafer level to complete product
Multi-Site Teams■ Integrated wafer level reliability physics■ Failure analysis■ Product qualification groups
8 W W W . S K Y W O R K S I N C . C O M
Quality Systems
The Foundation of Our Organization
Skyworks has aggressively deployed comprehensive business systems throughout the entire
organization. They are based on the philosophy that these should be self-managing and
self-correcting. The Plan-Do-Check-Act cycle is emphasized from end to end.■ Customer focused■ Promotion of a leadership environment■ Involves all people within the organization■ Based on process and systems approach■ Continuous improvement is a permanent objective■ Management decisions are data driven■ Suppliers are treated as partners
III Quality Management Systems Plus
Quality Management System Principles■ Understand customer or market needs (inputs)■ Develop processes that meet these needs■ Monitor and measure the effectiveness and efficiency of these processes■ Continuously improve the system to achieve customer satisfaction (outputs)
Innovate■ Listen to the voice of the customer and the business■ Develop effective quality system tools■ Adopt a holistic approach to quality system innovation
Implement■ Enthusiastically communicate the vision to the organization■ Train the stakeholders, ensure the systems are understood and embraced■ Ensure ongoing compliance■ Monitor and measure the effectiveness and efficiency of these processes
Improve■ Make incremental improvements wherever possible, no matter how small■ Ensure improvements are formally deployed throughout every aspect of the system processes
Innovate
III QualityManagementSystems Plus
Improve Implement
8 W W W . S K Y W O R K S I N C . C O M
W W W . S K Y W O R K S I N C . C O M 9
Manufacturing Quality
Key Manufacturing Metrics Drive Actions for Continuous Improvement
Skyworks’ commitment to manufacturing quality includes working with the operations and supply
chain organizations to promote the use of advanced quality tools and principles.■ Ensure internal and second-source foundry products meet quality goals and expectations■ Manage fab material supplier quality activities■ Perform incoming material inspection, NCMR, MRB, material disposition, supplier development review,
supplier site audit, supplier qualification/re-qualification■ Define, develop, and implement metrics for continuous improvement ■ Initiate, explore, and implement quality tools for poke-yoke methods to insure the integrity of the
manufacturing process controls■ Validate critical process changes■ Propose process improvement opportunities based on analysis and monitoring of process
control indicators■ Investigate customer complaints and determine root cause ■ Prepare and perform process audits
Advanced Quality Tools
Best quality practices lead to best quality products. Quality is built in, not tested in:■ Failure Mode Effects Analysis (FMEA) developed during design and manufacturing■ Measurement systems analysis (Gage R&R) performed on all test and measurement equipment■ Process control plans used during pre-launch and manufacturing■ Production Part Approval Process (PPAP)■ Continuous process stability and capability monitoring
W W W . S K Y W O R K S I N C . C O M 9
10 W W W . S K Y W O R K S I N C . C O M
Supplier Quality
Partnering with Superior Organizations to Provide Exceptional Products and Value
Skyworks commitment to supplier quality includes working closely with purchasing, supplier
engineering and operations to provide reliable supplier development support throughout the
supply chain.
■ Entire supplier base is ISO 9001 certified and all calibration and testing laboratories are
ISO/IEC 17025 certified■ Supplier development performed in line with ISO/TS 16949 requirements■ Skyworks Process Control Optimization (PCO) methodology used to assess and improve supplier
process stability and capability■ Continuous supplier monitoring and analysis based on quality, delivery and customer impact data■ Web-based supplier communication tools provide immediate access to latest process and product
documentation■ On-site audits and follow-up activities performed by highly trained teams of individuals
Six Sigma
A Measure of Quality That Strives for Perfection
Skyworks is committed to a policy of continual improvement to support customer satisfaction. This
policy involves all employees and encompasses all aspects of its business, including process, product,
quality and cost. Skyworks has adopted the Six Sigma approach as a tool for continual improvement.
■ A disciplined, data-driven approach and methodology for defect elimination■ Six standard deviations between mean and nearest specification limit in any process from
manufacturing to transactional and from product to service■ DMAIC (define, measure, analyze, improve, control) improvement system for existing processes
falling below specification and looking for incremental improvement■ DMADV (define, measure, analyze, design, verify) improvement system used to develop new
processes or products at Six Sigma quality levels
10 W W W . S K Y W O R K S I N C . C O M
W W W . S K Y W O R K S I N C . C O M 11
www.skyworksinc.com
www.skyworksinc.com
USA EUROPE ASIA • PACIFIC
FranceSkyworks Solutions, Inc.60 rue Saint André des ArtsBâtiment D75006 ParisFranceTelephone: +33 1 43548540Fax: +33 1 [email protected]
United KingdomSkyworks Solutions, Ltd.South BuildingWalden CourtParsonage LaneBishops StortfordHertfordshire CM23 5DBUnited KingdomTelephone: +44 7585 964479Fax: +44 01279 [email protected]
FinlandSkyworks Solutions, Inc.Keilaranta 16 (5th Floor)FIN-02150 EspooFinlandTelephone: +358 9251 07131Fax: +358 9 2510 [email protected]
China Skyworks Solutions, Inc. Room 2901-02, Chong Hing Finance Center No. 288 Nanjing Road (W) Shanghai 200003 China PRCTelephone: +86 21 23066230 ext. 60167Fax: +86 21 33663398 [email protected]
Skyworks Solutions, Inc.Room 2701, 27/F Tower 3Kerry PlazaNo. 1 Zhongxinsi RoadFutian DistrictShenzhen 518048 China PRCTelephone: +86 755 8828 8399 Fax: +86 755 8828 [email protected] Skyworks Solutions, Inc. Suite 1315, Tower B, COFCO Plaza, No. 8 Jianguomennei Avenue Dongcheng District Beijing 100005 China PRCTelephone: +8610 652 60859 ext. 61602Fax: +8610 652 61358 [email protected]
JapanSkyworks Solutions Co., Ltd.Tokyo Opera City Tower 36F3-20-2 Nishi-Shinjuku Shinjuku-ku Tokyo, 163-1436 Japan Telephone: +81 3 5308 5180Fax: +81 3 5308 5190 [email protected]
Korea Skyworks Solutions, Inc.12th Floor West Wing Posco Center892 Daechi 4-Dong, Kangnam-GuSeoul, Korea 135-777Telephone: +82 2 3490 3800 Fax: +82 2 553 [email protected]
SingaporeSkyworks Global Pte Ltd.10 Ang Mo Kio Street 65#05-15/16 TechpointSingapore 569059Telephone: +65 64031971Fax: +65 [email protected]
TaiwanSkyworks Solutions, Inc.4 F, #198, Section 2Tun Hwa S. RoadTaipei 106, Taiwan ROCTelephone: +8862 5559 8992Fax: +8662 2735 [email protected]
Headquarters: Massachusetts Skyworks Solutions, Inc.20 Sylvan RoadWoburn, MA 01801Telephone: (781) 376-3000Fax: (781) [email protected]
CaliforniaSkyworks Solutions, Inc.5221 California AvenueIrvine, CA 92617Telephone: (949) 231-3000Fax: (949) [email protected]
Skyworks Solutions, Inc. 3230 Scott BoulevardSanta Clara, CA 95054Telephone: (408) 330-1400Fax: (408) [email protected]
MarylandSkyworks Solutions, Inc.5520 Adamstown RoadAdamstown, MD 21710Telephone: (301) 695-9400Fax: (301) [email protected]
Singapore
Shenzhen Taipei
Shanghai
Beijing SeoulTokyo Adamstown
Andover
Greensboro
BishopsStortfordCork
Helsinki
Paris
Irvine
Woburn (Headquarters)
Newbury ParkSanta Clara
Cedar Rapids
Ottawa
Mexicali
Sales OfficesDesign CentersManufacturing
Headquarters: Massachusetts Skyworks Solutions, Inc.20 Sylvan RoadWoburn, MA 01801Telephone: (781) 376-3000Fax: (781) [email protected]
CaliforniaSkyworks Solutions, Inc.5221 California AvenueIrvine, CA 92617Telephone: (949) 231-3000Fax: (949) [email protected]
Skyworks Solutions, Inc. 3230 Scott BoulevardSanta Clara, CA 95054Telephone: (408) 330-1400Fax: (408) [email protected]
MarylandSkyworks Solutions, Inc.5520 Adamstown RoadAdamstown, MD 21710Telephone: (301) 695-9400Fax: (301) [email protected]
FranceSkyworks Semiconductor SAS60 rue Saint André des ArtsBâtiment D75006 ParisFranceTelephone: +33 1 43548540Fax: +33 1 [email protected]
United KingdomSkyworks Solutions, Ltd.Liberty HouseNew Greenham ParkNewburyBerkshireRG19 6HW UKTelephone: +44 7909 526 595Fax: +44 1635 817 [email protected]
FinlandSkyworks Solutions, Inc.Keilasatama 302150 EspooFinlandTelephone: +358 [email protected]
China Skyworks Solutions Commercial (Shenzhen) Co., Ltd. Shanghai Branch Room 2901-02, Chong Hing Finance Center No. 288 Nanjing Road (W) Shanghai 200003 China Telephone: +86 21 33134590ext. 60167 Fax: +86 21 63607147 [email protected]
Skyworks Solutions, Inc.Room 05, 11/F, Tower 2Kerry PlazaNo. 1 Zhongxinsi RoadFutian DistrictShenzhen 518048 China Telephone: +86 755 8291 3788 ext. 60017 Fax: +86 755 8293 1633 [email protected] Skyworks Solutions, Inc. Suite 1315, Tower B, COFCO Plaza, No. 8 Jianguomennei Avenue Dongcheng District Beijing 100005 China Telephone: +8610 652 60859 ext. 61608 Fax: +8610 652 61358 [email protected]
JapanSkyworks Solutions, Inc. Skyworks Solutions Co., Ltd.Tokyo Opera City Tower 36F3-20-2 Nishi-ShinjukuShinjuku-kuTokyo, 163-1436JapanTelephone: +81 3 5308 5180Fax: +81 3 5308 [email protected]
Korea Skyworks Solutions, Inc.12th Floor West Wing Posco Center892 Daechi 4-dong, Gangnam-kuSeoul, Korea 135-777Telephone: +82 2 3490 3800 [email protected]
SingaporeSkyworks Global Pte Ltd.10 Ang Mo Kio Street 65#05-15/16 TechpointSingapore 569059Telephone: +65 64031971Fax: +65 [email protected]
TaiwanSkyworks Solutions, Inc.4 F, #198, Section 2Tun Hwa S. RoadTaipei 106, Taiwan ROCTelephone: +8862 5559 8990 Fax: +8662 2735 [email protected]
USA EUROPE ASIA • PACIFIC
12 W W W . S K Y W O R K S I N C . C O M
■
Skyworks Solutions, Inc.20 Sylvan Road, Woburn, MA 01801USA: (781) 376-3000 • Asia: 886 2 2735 0399Europe: 33 (0)1 43548540 • Fax: (781) 376-3100Email: [email protected] • www.skyworksinc.comNASDAQ: SWKS
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