Qualifications (IQ/OQ/PQ)An innovative, multi-platform, harmonized analytical instrumentation qualification service for the makes and models of chemical analysis systems we service. The platform incorporates existing manufacturer protocols and/or client’s existing protocols and thus can be custom-ized to fit the intended use in accordance with USP <1058>. This service offering is espe-cially appealing to labs with multiple vendor (mixed) instrumentation, first time qualifica-tion of recently purchased systems, or re-qualification after repair or relocation. Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ), and Validations. (IQ/OQ/PQ) uses one standard approach regardless of instrument manufacturer, simplifying protocol administration. Software Validation services are also available.

Overbrook Support Services is a multi-platform Group C laboratory instrumentation contract and incident maintenance services provider. Instrumentation includes HPLC, GC, GCMS, IC, ICP, ICPMS, LCMS, and LCMSMS from major manufacturers including Agilent, Applied Biosystems™/MDS-Sciex™, Thermo, Waters, and others.

Independent, innovative and integrated multi-platform contract and on-site maintenance of laboratory instrumentation and harmonized qualification services for multiple makes and models.

Overbrook Support ServicesA source for multi-platform laboratory instrumentation

A coordinated and comprehensive multi-service services provider, Overbrook Support Services is a single point of contact forcomprehensive instrumentation services throughout New England and the Mid Atlantic Regions. The program overcomes the time-consuming administrative burden of managing multiple contracts, and eliminates and/or frees up lab personnel from time-consuming service transactions instead of focusing on laboratory goals.

Overbrook service engineers through a consolidated and coordinated service, deliver excellent service performance based on proven processes. Labs benefit with improved equipment uptime, reduced costs and harmonized regulatory qualification that improves a laboratory’s inspection readiness.

Overbrook Support Services 11 Fairmount Avenue, Suite 111 Boston, MA 02136 • 617-364-6279 • inquiries@overbrooksupport.com • www.overbrooksupport.com • Toll Free: 855-782-4373

All product and company names mentioned herein may be the trademarks or registered trademarks of their respective owners. Overbrook Support Services shall not be liable for errors contained herein or for incidental or consequential damages in connection with the use of this material. Information, descriptions, and specifications in this publication are subject to change without notice.

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We are an Innovative, Integrated, Independent full service provider ideal for laboratories that:

• Have multiple OEM makes and models

• Need a combination of full service and per incident maintenance

• Need a single source service provider to simplify and streamline operations

• Need improved equipment uptime, reduced costs and uniform compliance

One service provider, not several, provides responsive, uniform services for multiple OEM systems...

Why We Are DifferentOverbrook Support Services provides a proven holistic approach to multi-platform services provision, taking care of your front-end and back-end multi-platform mass spectrometer and chromatography laboratory instrumentation.

How to Avoid Choosing the Wrong Laboratory Instrument Services Plan

• What is the opportunity cost of developing the maintenance skills in-house?

• Does the provider understand the criticality of the data and the turnaround time

required?

• Do outsourced services fit into the overall lab operations?

• What kind of employee retention rate does the provider have?

• Does the service provider have quality systems, proven processes, software service

programs and protocols in place?

• What is the services provider’s track record as the single source solutions provider with

full accountability?

• Are the attending personnel crossed trained or platform specialists?

• Is a scope of work (SOW) document developed prior to the project kick off?