Qualification Snapshot – CIH Level 3 Certificate in ...€¦ · Qualification Snapshot – CIH Level 3 Certificate in Housing Practice (QCF) © CIH 2013 Page 1 Qualification Snapshot

Qualification Snapshot – CIH Level 3 Certificate in Housing Practice (QCF)

© CIH 2013 Page 1


The Chartered Institute of Housing (CIH)

is an awarding organisation for national

qualifications at levels 2, 3 and 4.

CIH is the leading awarding organisation

for housing qualifications and we are

dedicated to providing the highest quality,

relevant and up-to-date qualifications for

everyone in housing.

Equipping your housing professionals with

key skills and expert knowledge, with an

accredited qualification from CIH, will

drive improvement and add value

enabling your organisation to compete

more effectively.

The qualification is a vocational

qualification for the housing sector, which

is broadly equivalent / comparable in

standard to an A-level or NVQ Level 3.

The qualification is supported by Asset

Skills, the Sector Skills Council for

Housing.

THE QUALIFICATION IS THE

TECHNICAL/KNOWLEDGE

COMPONENT OF THE LEVEL 3

ADVANCED HOUSING

APPRENTICESHIP.

The

qualification

reference

number is

501/1549/2

Regulation start date: 01/10/2010

Qualification review date: 31/08/2015

THE QUALIFICATION AIMS

Develop the housing and housing

related knowledge of people

working in a front line capacity in

housing.

Develop the skills necessary to

provide a quality housing service,

in subjects such as,

communication, customer care, IT.

Prepare learners for further study

and progression to qualifications

greater in size or level.

THE QUALIFICATION IS AIMED AT LEARNERS…

……aged over 16,

working or resident in the UK and

Ireland,

working in a front line capacity in a

wide range of housing and housing

related roles,

who already have a level 2

qualification and/or experience of

working in housing.

19/03/2014 CIH Awarding Organisation © CIH 2014


© CIH 2014 Page 2

QUALIFICATION RULES OF COMBINATION

Qualification title: CIH Level 3 Certificate in Housing Practice (QCF)

Credit value: 27

Minimum credit to be achieved at or above the level of the qualification: 27

Learners must achieve a minimum of 27 credits in order to be awarded the qualification.

The structure of the qualification is:

The mandatory units comprising 3 x 4 credit units (completion of these leads to the Level 3 Award in Housing Practice (QCF)).

A specified pathway comprising 3 x 3 credit mandatory units.

2 further units of 3 credits each from the options list. The pathways available are as follows:

P1 Managing Housing Services

P2 Resident and Services Users Involvement

P3 Managing Neighbourhoods

P4 Caretaking and Concierge Services

P5 Regeneration, Renewal and Sustainability

P6 Support for Independent Living

P7 Telecare Services

P8 Housing Advice and Information

P9 Traveller Site Management

PC The Housing Context

PS Supporting Homeless People It is also possible to achieve a Generic pathway. The generic qualification structure is:

The mandatory units comprising 3 x 4 credit units (completion of these leads to the Level 3 Award in Housing Practice (QCF)).

5 x 3 credit units from the options list. NB: Each generic pathway must be approved by the Awarding Organisation before delivery. The title of the qualification awarded will be CIH Level 3 Certificate in Housing Practice (QCF). See also ANNEX A – summary of rules of combination.


© CIH 2014 Page 3

THE QUALIFICATION CONTAINS THE FOLLOWING MANDATORY UNITS,

12 CREDITS MUST BE ACHIEVED FROM THIS GROUP:

UNIT TITLE CREDITS LEVEL PAGE

Delivery of affordable housing services

Unit number R/602/3201

4 3 13

Equality and diversity for housing


4 3 15

Professional practice skills for housing

Unit number Y/505/5928

4 3 17

THE QUALIFICATION CONTAINS THE FOLLOWING PATHWAYS,

9 CREDITS MUST BE ACHIEVED FROM A SINGLE GROUP TO ACHIEVE A SPECIALIST PATHWAY TITLE:

P1

The CIH Level 3 Certificate in Housing Practice (QCF) (Managing Housing Services)

Involving housing service users

Unit number H/602/3025

3 3 46

Occupancy, tenure and lettings

Unit number M/602/4095

3 3 60

Prevention and management of rent arrears

Unit number T/602/3899

3 3 67


© CIH 2014 Page 4

P2

The CIH Level 3 Certificate in Housing Practice (QCF) (Resident and Service Users

Involvement)

Community action for neighbourhoods

Unit number F/602/2304

3 3 24



3 3 46

Managing neighbourhoods


3 3 57

P3

The CIH Level 3 Certificate in Housing Practice (QCF) (Managing Neighbourhoods)

Community development


3 3 26

Dealing with Anti-Social Behaviour (ASB) in Housing


3 3 30



3 3 57


© CIH 2014 Page 5

P4

The CIH Level 3 Certificate in Housing Practice (QCF) (Caretaking and Concierge

Services)

Maintaining safe and secure residential areas


3 3 50

Managing resources for caretaking and concierge

services


3 3 59

Repairs and maintenance in housing organisations

Unit number A/602/4326

3 3 75

P5

The CIH Level 3 Certificate in Housing Practice (QCF) (Regeneration, Renewal and

Sustainability)

Planning and development for housing regeneration

Unit number D/602/4318

3 3 64

Regeneration and renewal


3 3 73

Sustainable communities


3 3 80


© CIH 2014 Page 6

P6

The CIH Level 3 Certificate in Housing Practice (QCF) (Support for Independent Living)

Personalisation and delivering support for

independent living


3 3 62

Planning support for independent living


3 3 65

Role of the support worker for independent living


3 3 77

P7

The CIH Level 3 Certificate in Housing Practice (QCF) (Telecare Services)

Call handling for telecare services operators


3 3 21

Providing telecare services


3 3 69

The context of telecare services provision


3 3 82


© CIH 2014 Page 7

P8

The CIH Level 3 Certificate in Housing Practice (QCF) (Housing Advice and Information)

Introducing social welfare


3 3 45

The framework for housing advice


3 3 86

The legal framework for housing


3 3 90

P9

The CIH Level 3 Certificate in Housing Practice (QCF) (Traveller Site Management)

Laws and rights in the planning and development

of gypsy and traveller sites

Unit number L/602/3925

3 3 48

Managing gypsy and traveller sites

Unit number J/602/3938

3 3 53

Understanding gypsy and traveller identity in

society


3 3 94


© CIH 2014 Page 8

PC

The CIH Level 3 Certificate in Housing Practice (QCF) (The housing context)

Housing policy and affordable housing


3 3 41

The economic context of affordable housing


3 3 84

The social context of housing in the UK


3 3 92

PS

The CIH Level 3 Certificate in Housing Practice (QCF) (Supporting Homeless People)

Homelessness services and prevention


3 3 36



3 3 46



3 3 77


© CIH 2014 Page 9

THE QUALIFICATION CONTAINS THE FOLLOWING OPTIONAL UNITS,

15 CREDITS MUST BE ACHIEVED FROM THIS GROUP FOR THE GENERIC QUALIFICATION

OR

6 CREDITS FOR A PATHWAY/ENDORSED TITLE:

UNIT TITLE CREDITS LEVEL PAGE

Accessible and adaptable housing


3 3 19

Call handling for telecare services operators


3 3 21

Cleaning public areas


3 3 23

Community action for neighbourhoods


3 3 24

Community development


3 3 26

Customer service in a housing context


3 3 28

Dealing with anti-social behaviour (ASB) in housing


3 3 30

Handling telecare customer data safely and securely


3 3 32

Homelessness amongst ex-offenders: its effects and prevention


3 3 34

Homelessness services and prevention


3 3 36


© CIH 2014 Page 10

Housing and young people

Unit number K/602/4614

3 3 38

Housing benefit


3 3 40

Housing policy and affordable housing


3 3 41

Independent living for older people


3 3 43

Introducing social welfare


3 3 45



3 3 46

Laws and rights in the planning and development of gypsy and traveller sites


3 3 48

Maintaining safe and secure residential areas


3 3 50

Managing empty properties


3 3 51

Managing gypsy and traveller sites


3 3 53

Managing leasehold housing services


3 3 55


© CIH 2014 Page 11



3 3 57

Managing resources for caretaking and concierge services


3 3 59

Occupancy, tenure and lettings


3 3 60

Personalisation and delivering support for independent living


3 3 62

Planning and development for housing regeneration


3 3 64

Planning support for independent living


3 3 65

Prevention and management of rent arrears


3 3 67

Providing telecare services


3 3 69

Provision and improvement of services on gypsy and traveller sites


3 3 71

Regeneration and renewal


3 3 73

Repairs and maintenance in housing organisations


3 3 75


© CIH 2014 Page 12



3 3 77

Supporting those in fuel poverty to reduce energy costs


3 3 79

Sustainable communities


3 3 80

The context of telecare services provision


3 3 82

The economic context for affordable housing


3 3 84

The framework for housing advice


3 3 86

The impact of housing conditions on health


3 3 88

The legal framework for housing


3 3 90

The social context of housing in the UK


3 3 92

Understanding gypsy and traveller identity in society


3 3 94


© CIH 2014 Page 13

THE UNITS

CIH Awarding Organisation Unit HP3M1

Title Delivery of Affordable Housing Services

Level 3

Credit Value 4

Unit Ref Num. R/602/3201

Learning outcomes Assessment criteria

1. Know the main types of affordable housing service providers nationally and the services they deliver.

1.1. Describe the organisations providing affordable housing services nationally.

1.2. Classify the services that are delivered by affordable housing providers.

2. Understand the importance of partnership working in the delivery of housing and community services.

2.1. Describe the key elements of successful partnership working.

2.2. Evaluate a service that is delivered in partnership with other organisations e.g. Social services, Police, Education.

3. Know a range of opportunities for resident participation in housing and housing related services.

3.1. Describe the difference between participation and consultation.

3.2. Review methods of resident participation.

4. Understand the regulatory system for affordable housing and the use of performance measures.

4.1 Explain the role of the regulator in setting and monitoring standards for affordable housing providers.

4.2 Summarise the performance measures used in regulation to assess affordable housing providers.

Additional information about the unit

Unit purpose and aim(s) The unit aims to introduce learners to affordable housing organisations and the services they deliver. This includes the key themes of partnership working, resident participation and regulation.

Unit review date 31/08/2015


© CIH 2014 Page 14

Title Delivery of Affordable Housing Services

Level 3

Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula

Asset Skills 2008 Housing NOS Level 3

H3 03 Develop relationships with others to improve customer service in housing

H3 18 Work with customers and groups to develop the community H3 19 Develop and sustain partnership working arrangements

H3 20 Develop and promote customer involvement in the organisation

Assessment requirements or guidance specified by a sector or regulatory body

None

Support for the unit from a sector skills council or other appropriate body

Asset Skills

Location of the unit within the subject/sector classification system

01.4 Public Services

Name of the organisation submitting the unit

Chartered Institute of Housing Awarding Organisation

Availability for use Shared

Unit available from 01/10/2010

Unit guided learning hours

30

Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following NQF Unit:

The delivery of housing services in the UK – NQF accreditation number Y/501/3372


© CIH 2014 Page 15


Title Equality and Diversity for Housing

Level 3

Credit Value 4



1. Know equality and diversity legislation and how it relates to housing.

1.1. Summarise national equality and diversity legislation.

1.2. Describe how national equality and diversity legislation applies to housing services provision.

2. Understand the diversity of housing service users, and how they impact on housing organisations.

2.1. Explain the diversity of housing service users and their needs.

2.2. Assess how an organisation’s services meet the diverse needs of the community.

3. Understand the approaches used by housing organisations to respond to the diverse needs of service users.

3.1. Describe sources of “Good Practice” guidance to meet the diverse needs of service users.

3.2. Analyse the effectiveness of a chosen housing or community organisation’s response to the diverse needs of the community.


Unit purpose and aim(s) The unit introduces learners to equality and diversity legislation in a housing context. It also looks at the diversity of communities and how organisations respond to diversity in order to provide effective services.




H3 01 Promote safe, ethical and sustainable practice in your area of responsibility





None


© CIH 2014 Page 16

Title Equality and Diversity for Housing

Level 3


Asset Skills



Name of the organisation submitting the unit

Chartered Institute of Housing Awarding Organisation


30

Exemptions None


© CIH 2014 Page 17


Title Professional Practice Skills for Housing

Level 3

Credit Value 4

Unit Ref Num. Y/505/5928


1. Understand the key

skills required for the

housing professional.

1.1. Identify and evaluate a range of key skills required for

the housing professional.

1.2. Explain what ‘professionalism’ means in a housing

context.

2. Be able to assess own

professional

performance.

2.1. Explain the concept of ‘reflective practice’.

2.2. Reflect on own professional practice skills.

2.3. Evaluate the role of feedback in improving

performance.

3. Be able to manage own

professional

development.

3.1. Describe their working experience in housing.

3.2. Plan own training and professional development to

meet current and future challenges.

3.3. Develop a professional development plan.


Unit purpose and aim(s) The unit aims to develop a learners understanding of what it

means to be a housing professional, to understand and use

reflective practice and to develop a personal professional

development plan.

Details of the relationship

between the unit and the

relevant national

occupational standards

or other professional

standards or curricula


H3 02 Manage your own resources and professional

development


© CIH 2014 Page 18

Title Professional Practice Skills for Housing

Level 3

Assessment

requirements or guidance

specified by a sector or

regulatory body

The assessment for the unit is externally set by CIH Awarding

Organisation and must be used by centres to assess learners

undertaking the qualification.

Support for the unit from

a sector skills council or

other appropriate body

Support sought from Asset Skills

Location of the unit within

the subject/sector

classification system

01.4 Public services

Unit available from 01 Sept 2013

Unit guided learning

hours

30

Exemption from the

credit achievement

requirements for the unit

may be claimed on the

basis of the following

units:

Professional Practice Skills for Housing – D/501/3373

Professional Practice Skills for Housing – R/602/3019


© CIH 2014 Page 19

CIH Awarding Organisation Unit HP301

Title Accessible and Adaptable Housing

Level 3

Credit Value 3

Unit Ref Num. H/602/3865


1. Understand the social and political context for accessible and adaptable housing.

1.1. Summarise changing social and political attitudes to the provision of accessible and adaptable housing.

1.2. Explain the role of the independent living movement and equalities campaigning in the development of accessible and adaptable housing.

1. Understand the features of accessible and adaptable housing.

2.1. Summarise the features of accessible and adaptable housing.

2.2. Explain how the new build development process can provide sustainable living options for people with different abilities.

2.3. Explain how existing homes can be adapted to make them accessible for people with different abilities.

2. Understand the role of assistive technology in supporting independent living.

3.1. Summarise the types of assistive technology available to enable people to live independently.

3.2. Explain how assistive technology can enable people to live independently.


Unit purpose and aim(s) This unit explores the relationship between housing, promoting independence and physical access. It will examine changing approaches towards accessible and adaptable housing and enable learners to assess a range of housing options, services and assistive technologies.



© CIH 2014 Page 20

Title Accessible and Adaptable Housing

Level 3





None


Asset Skills



Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following NQF Unit

Accessible Housing – NQF accreditation number T/501/5131


© CIH 2014 Page 21


Title Call Handling for Telecare Services Operators

Level 3

Credit Value 3

Unit Ref Num. F/602/3873


1. Know the skills needed to provide telecare services.

1.1. Describe the skills needed for call handling and responding to the needs of customers.

1.2. Explain how supportive relationships are developed and maintained with telecare customers.

2. Understand how to respond to the diverse needs of telecare customers.

2.1. Describe the range of support responses available to customers.

2.2. Evaluate responses to the communication needs of telecare customers.

2.3. Explain strategies for dealing with challenging customers e.g. Those who are aggressive, abusive, intoxicated, distressed or confused.

3. Understand organisational procedures for responding to telecare customers in an emergency.

3.1. Explain procedures for the prioritisation of telecare calls.

3.2. Evaluate procedures for responding to emergencies.

3.3. Explain arrangements for emergency access to premises.


Unit purpose and aim(s) This unit considers call handling skills and procedures. This will include how to respond to the diverse needs of customers and procedures for responding in an emergency.




H3 15 Deal with customers by telephone


None


© CIH 2014 Page 22

Title Call Handling for Telecare Services Operators

Level 3


Asset Skills



Unit available from 01/10/2010

Unit guided learning hours 24


Skills for the call and control centre operator – NQF accreditation number T/501/8224


© CIH 2014 Page 23


Title Cleaning Public Areas

Level 3

Credit Value 3



1. Understand safe working practices in relation to cleaning public areas.

1.1. Summarise the relevant health and safety requirements in relation to cleaning.

1.2. Describe the safe use of cleaning equipment and the handling of solutions.

1.3. Describe the different types of cleaning required for different surfaces.

1. Know approaches to environmental protection.

2.1. Describe the appropriate treatment of refuse and waste material including recycling.

2.2. Describe methods for effective vermin control. 2.3. Review approaches to dealing with graffiti and

vandalism.

2. Understand standard setting in relation to cleaning.

3.1. Summarise the standards in cleaning 3.2. Describe approaches for achieving standards in

cleaning.


Unit purpose and aim(s) This unit explores approaches to cleaning, refuse disposal and vermin control. It will also examine health and safety requirements in relation to cleaning.


N/A


None


Asset Skills





Cleaning Public Areas – NQF accreditation number A/501/5132


© CIH 2014 Page 24


Title Community Action for Neighbourhoods

Level 3

Credit Value 3



1. Know the principles of successful community action.

1.1. Identify residents; needs, interests and aspirations, in specific localities.

1.2. Describe a variety of methods used by communities to achieve their aspirations.

1.3. Identify the strengths and weaknesses of these methods.

2. Understand how to facilitate community action in practice.

2.1. Explain how to develop objectives for a community action plan.

2.2 Describe how to work with people to:

Identify the interests of landlords, statutory agencies, community groups and individuals representing the community

Engage with landlords and statutory agencies

Represent the diversity of resident opinion

Influence decision makers in the policy process

Use experts to support community action

2.3. Explain how to identify and apply for suitable sources of funding.


Unit purpose and aim(s) This unit requires learners to consider different models of neighbourhood renewal and promotes a holistic approach. The unit also develops the skills and knowledge needed to support and sustain community action.






© CIH 2014 Page 25

Title Community Action for Neighbourhoods

Level 3


None


Asset Skills




Exemptions None


© CIH 2014 Page 26


Title Community Development

Level 3

Credit Value 3



1. Understand different approaches to community development.

1.1. Explain two approaches to the study of community development, considering the role played by housing.

1.2. Evaluate examples of community development in practice.

2. Understand current issues relating to community development.

2.1. Explain key issues affecting community development including housing issues and interventions.

2.2. Explain the role of national and local government policy in community development.

3. Know the skills and resources required for effective and community development.

3.1. Describe resources for effective community development.

3.2. Summarise the range of skills required for those working for community development.


Unit purpose and aim(s) This unit explores community development and identifies skills and resources required to facilitate community development and the role of the housing profession in this.


Asset Skills 2008 Housing NOS Level 3:

H3 17 Arrange and conduct meetings with customers and others

H3 18 Work with customers and groups to develop the community



None


Asset Skills




© CIH 2014 Page 27

Title Community Development

Level 3


Community Development – NQF accreditation number F/501/5116


© CIH 2014 Page 28


Title Customer Service in a Housing Context

Level 3

Credit Value 3


The learner will: The learner can:

1. Understand the role of customer service in a housing context.

1.1. Explain the principles of customer service in a housing context.

1.2. Evaluate the benefits of effective customer service for a housing organisation.

1.3. Identify the needs and expectations of customers in a housing context and the implications for providing effective customer service.

2. Understand how to communicate effectively with the housing customer.

2.1. Evaluate a range of communication methods a housing organisation might use with customers.

2.2. Assess the most appropriate methods of communication between a housing organisation and its customers.

2.3. Evaluate methods for eliminating or minimising barriers to communication with customers.

3. Understand the role of customer feedback in a housing context and how to respond.

3.1. Explain the benefits of customer feedback for a housing organisation.

3.2. Explain different methods for capturing positive and negative customer feedback.

3.3. Evaluate methods for responding to both positive and negative feedback including complaints.


Unit purpose and aim(s)

This unit requires learners to demonstrate an understanding of the role of effective customer service in a housing context, how to communicate effectively with the customer and how to respond appropriately to customer feedback.

Unit review by date

30 Nov 2016


© CIH 2014 Page 29

Title Customer Service in a Housing Context

Level 3

Details of the relationship between the unit and housing national occupational standards

H3 03 Develop relationships with others to improve customer service in Housing H3 15 Deal with customers by telephone This unit is imported from Customer Service unit ICS17 H3 17 Arrange and conduct meetings with customers and others


None

Support for the unit from a SSC or appropriate other body

Asset Skills



Unit available from

30/11/12


20

CIH reference number HP341

Unit number

J/504/5704


© CIH 2014 Page 30


Title Dealing with Anti-Social Behaviour (ASB) in Housing

Level 3

Credit Value 3

Unit Ref Num. M/602/3867


1. Understand the definition of, and background to, ‘Anti-Social Behaviour’ (ASB).

1.1. Explain the concept of ‘Anti-Social Behaviour’.

1.2. Explain the origin and development of ASB policy and legislation.

1.3. Summarise issues of contention and debate in ASB policy and practice.

2. Understand the statutory and non statutory bases for dealing with ASB.

2.1. Outline legislation relating to ASB.

2.2. Explain the legal remedies available to housing providers and their partners relating to ASB in different types of tenure.

2.3. Summarise non statutory measures available to housing providers and their partners to deal with ASB.

3. Understand approaches to tackling and preventing ASB in a housing context.

3.1. Evaluate the importance of partnership working in addressing ASB.

3.2. Evaluate the role of resident and community groups in tackling ASB.

3.3. Evaluate sources of advice and support in addressing ASB.


Unit purpose and aim(s) This unit will help learners to understand the ways in which landlords and their partners can deal with Anti-Social Behaviour (ASB).



© CIH 2014 Page 31

Title Dealing with Anti-Social Behaviour (ASB) in Housing

Level 3


Asset Skills 2008 Housing NOS Level 3 H3 01 Promote safe, ethical and sustainable practice in your area of responsibility H3 03 Develop relationships with others to improve customer service in housing H3 08 Set up and manage tenancy, licence and leaseholder agreements H3 09 Respond to possible breaches of agreement in the housing sector H3 18 Work with customers and groups to develop the community

H3 19 Develop and sustain partnership working arrangements


None


Asset Skills





Managing Disputes, Conflict and Anti-Social Behaviour – NQF accreditation number K/501/5109


© CIH 2014 Page 32


Title Handling Telecare Customer Data Safely and Securely

Level 3

Credit Value 3

Unit Ref Num. D/602/3900


1. Understand the role of data protection in the provision of telecare services to customers.

1.1. Explain how confidentiality, privacy and sensitive handling of personal information helps build and maintain relationships of trust with customers.

1.2. Summarise potential risks to customer data safety and security.

1.3. Identify situations in which disclosure of personal data might be justified.

1.4. Explain organisational procedures and/or protocols for data sharing with partner agencies.

2. Know legislation and organisational policies relevant to data protection and access to personal information.

2.1. Describe the key provisions and principles of data protection legislation including the use of CCTV.

2.2. Explain an organisation’s system for ensuring subject access requests are recorded and responded to.

3. Know organisational policy and procedures in relation to data security.

3.1. Identify measures taken by organisations to prevent unauthorised access to customer data.

3.2. Explain procedures for archiving and safe disposal of records/customer data.


Unit purpose and aim(s) This unit develops understanding of the importance of data protection in the provision of services to customers. It also develops knowledge of relevant legislation and organisational policies and procedures.



© CIH 2014 Page 33

Title Handling Telecare Customer Data Safely and Securely

Level 3





H4 19 Maintain and manage records and reports


None


Asset Skills



Unit guided learning hours 24 hours

Exemptions None


© CIH 2014 Page 34


Title Homelessness amongst ex-offenders: its effects and prevention

Level 3

Credit Value 3

Unit Ref No. H/506/1490


1. Understand the law in relation to homelessness among ex-offenders.

1.1. Summarise the statutory framework relating to people

who are homeless or threatened with homelessness.

1.2. State which organisations have a statutory responsibility

to ex-offenders who are homeless or threatened with

homelessness.

1.3. Explain what the statutory responsibilities of those

organisations are to ex-offenders who are homeless or

threatened with homelessness.

2. Know how to prevent homelessness amongst ex-offenders.

2.1. Explain the services and measures organisations may

employ to prevent homelessness amongst ex-offenders.

2.2. Summarise the services that are available nationally

and locally for ex-offenders who are homeless.

2.3. Evaluate the importance of partnership working in the

prevention of homelessness amongst ex-offenders.

3. Understand how the risk of reoffending can be reduced by tackling homelessness.

3.1. Describe the factors that may reduce the risk of

reoffending.

3.2. Explain the link between homelessness and reoffending.

3.3. Summarise the role of housing services in reducing

reoffending.


Unit purpose and aim(s) The purpose of this unit is to raise learner understanding of the

provision of services to both tackle and prevent homelessness

amongst ex-offenders. The unit explores the statutory frameworks

concerning homelessness. It also examines the range of housing and

related services available and strategies and measures for the

prevention of homelessness amongst ex-offenders.

Unit expiry date 31 December 2018


© CIH 2014 Page 35

Title Homelessness amongst ex-offenders: its effects and prevention

Level 3

Details of the relationship

between the unit and the

relevant national occupational

standards or other

professional standards or

curricula

H3 23 Help customers to move and settle into new living environments

H3 27 Provide support to customers to reduce the risk of

homelessness

Support for the unit from a

sector skills council or other

appropriate body


Location of the unit within the

subject/sector classification

system


Name of the organisation

submitting the unit

Chartered Institute of Housing

Availability for use Shared

Unit available from March 2014



© CIH 2014 Page 36


Title Homelessness Services and Prevention

Level 3

Credit Value 3



1. Understand the statutory framework for the provision of services to people who are homeless or threatened with homelessness.

1.1. Summarise the statutory framework relating to people who are homeless or threatened with homelessness.

1.2. Explain the statutory responsibilities of local authorities to people who are homeless or threatened with homelessness.

2. Know about accommodation and services for people who are homeless or threatened with homelessness.

2.1. Describe accommodation types that are available for homeless people.

2.2. Summarise services that are available for people who are homeless or threatened with homelessness.

3. Understand how homelessness may be prevented.

3.1. Summarise the services and other measures organisations use to prevent homelessness.

3.2. Explain the importance of partnership working in the prevention of homelessness.


Unit purpose and aim(s) The purpose of this unit is to raise learner awareness and understanding of the provision of services to both tackle and prevent homelessness. The unit aims to explore the statutory frameworks concerning homelessness. It also aims to examine the range of accommodation and services available and strategies and measures for the prevention of homelessness.



© CIH 2014 Page 37

Title Homelessness Services and Prevention

Level 3



H3 07 Allocate accommodation to meet customers’ needs.

H3 11 Provide housing advice and guidance to customers.

H3 23 Help customers to move and settle into new living environments.

H3 27 Provide support to customers to reduce the risk of homelessness.


None


Asset Skills





Homelessness Services and Prevention – NQF accreditation number L/501/5118


© CIH 2014 Page 38


Title Housing and Young People

Level 3

Credit Value 3

Unit Ref Num. K/602/4614


1. Understand housing options and related services for young people.

1.1. Describe the statutory framework for the provision of housing and related services to young people.

1.2. Describe a range of different housing options and related services for young people.

2. Understand the social, political and economic factors influencing the housing and support needs of young people.

2.1. Identify a range of factors that influence the housing needs of young people.

2.2. Identify a range of factors that increase the risk of homelessness for young people.

3. Understand the range of services that promote greater independence and inclusion for young people.

3.1. Examine the services used for promoting independence and inclusion for young people.

3.2. Explain the role of partnership and multi-agency working in meeting the housing needs of young people.


Unit purpose and aim(s) This unit explores the provision of housing and housing related support services for young people. It will examine the social, political and economic factors that influence young peoples’ housing and support needs. It will consider housing options and related services for young people and approaches to promoting independence and inclusion for young people.



© CIH 2014 Page 39

Title Housing and Young People

Level 3




H3 11 Provide housing advice and guidance to customers


H3 27 Provide support to customers to reduce the risk of homelessness


None


Asset Skills





Housing and Young People – NQF accreditation number K/501/5126


© CIH 2014 Page 40


Title Housing Benefit

Level 3

Credit Value 3

Unit Ref Num. L/503/4137


1. Understand the policy and legislation in relation to housing benefit.

1.1. Summarise housing benefit policy for the country in which you live or work.

1.2. Explain the legislative framework for housing benefit for the country in which you live or work.

2. Understand housing benefit entitlement and how claims are dealt with.

2.1. Summarise housing benefit entitlement. 2.2. Explain the process used in the assessment of

housing benefit claims.

3. Understand housing benefit fraud detection and prevention.

3.1. Define what constitutes housing benefit fraud. 3.2. Explain measures taken to prevent housing

benefit fraud. 3.3. Explain measures taken to detect housing benefit

fraud.


Unit purpose and aim(s) This unit explores the policy and legislative context for housing benefit. It explores how claims are dealt with and approaches to housing benefit fraud deterrence and detection and prevention.



H3 13 Provide a housing rent service


None


Support from Asset Skills




Equivalences None


© CIH 2014 Page 41


Title Housing Policy and Affordable Housing

Level 3

Credit Value 3



1. Understand how housing policy has shaped affordable housing development and provision since 1945.

1.1 Describe the key developments in housing policy since 1945.

1.2 Identify the policies that have impacted upon the development and provision of social housing.

1.3 Explain how the key policies have impacted upon the development and provision of affordable housing.

2. Understand current approaches to enabling access to affordable housing.

2.1 Identify the housing policies and legislation that have affected access to affordable housing.

2.2 Explain how these policies have shaped current approaches to enabling access to affordable housing.

3. Know about the range of activities undertaken by social housing landlords.

3.1 Identify other policy developments (e.g. sustainability, regeneration) that have had an impact on the affordable housing sector.

3.2 Describe the range of non-housing activities that have been shaped by these policy developments.


Unit purpose and aim(s) The aim of this unit is to provide learners with an opportunity to explore the developments in housing policy that have shaped the housing market and the provision of affordable housing.



© CIH 2014 Page 42

Title Housing Policy and Affordable Housing

Level 3


Asset Skills 2008 Housing NOS Level 3 H3 01 Promote safe, ethical and sustainable practice in your area of responsibility H3 03 Develop relationships with others to improve customer service in housing


None


Asset Skills




Exemptions None


© CIH 2014 Page 43


Title Independent Living for Older People

Level 3

Credit Value 3

Unit Ref Num. T/602/4616


1. Understand the housing options and related services for older people.

1.1. Summarise housing options for older people.

1.2. Describe housing related services for older people.

2. Understand the influence of demographic and social factors on housing and support needs and aspirations of older people.

2.1. Summarise the changing demographic profile in the country in which you work and evaluate the influence that this may have on the housing needs and aspirations of older people in the area.

2.2. Explain the influence of changing social attitudes and expectations on the housing needs and aspirations of older people.

3. Understand the range of housing and support services that promote greater independence and social inclusion for older people.

3.1. Identify a range of housing and support services that promote independence and inclusion.

3.2. Explain the importance of partnership and multi-agency approaches for independent living and social inclusion of older people.


Unit purpose and aim(s) The purpose of this unit is to examine the options available for older people to maintain independent living. It will explore the provision of housing and related support services for older people. It will also consider the demographic and social influences and examine how these impact on housing needs and options for older people. The unit also aims to identify the broader range of services outside of housing that help promote independence and inclusion and to highlight the importance of multi-agency working.



© CIH 2014 Page 44

Title Independent Living for Older People

Level 3





H3 16 Help customers to identify and access development opportunities H3 19 Develop and sustain partnership working arrangements

H3 21 Develop, implement and review support plans with individuals

H3 22 Support social and personal development needs of individuals

H3 26 Enable individuals to maintain contacts in potentially isolating situations


None


Asset Skills





Housing and Older People – NQF accreditation number D/501/5124


© CIH 2014 Page 45


Title Introducing Social Welfare

Level 3

Credit Value 3

Unit Ref Num. A/602/3919


1. Understand the development of the post-war welfare state in the UK.

1.1. Explain the development of UK social welfare policy.

1.2. Identify key features of post-war welfare policy.

2. Understand the development of post-war welfare policy of at least one other western country.

2.1. Compare and contrast the development of post-war UK welfare policy to at least one other western country.

3. Know current and future welfare policy in the UK.

3.1. Identify key features of current UK welfare policy.

3.2. Summarise drivers for change for UK social welfare policy (e.g. social, economic, political and demographic).


Unit purpose and aim(s) This unit will enable learners to develop their understanding of social welfare provision in the UK. It will identify key stakeholders in welfare provision and anticipate future trends in welfare provision.


N/A


None


Asset Skills





Introducing Social Welfare – NQF accreditation number A/501/5129


© CIH 2014 Page 46


Title Involving Housing Service Users

Level 3

Credit Value 3

Unit Ref Num. H/602/3025


1. Understand why service user involvement is important in housing in a range of settings.

1.1. Summarise the legal requirements for service user involvement.

1.2. Summarise the regulatory requirements for service user involvement.

1.3. Explain the potential benefits of service user involvement in housing.

2. Know a range of opportunities for service user involvement in housing.

2.1. Summarise opportunities for service users to be involved in housing.

2.2. Compare different approaches to service user involvement.

3. Understand how to plan for service user involvement.

3.1. Analyse the current level of service user involvement in a specific context.

3.2. Develop a plan to increase service user involvement.


Unit purpose and aim(s) This unit aims to give learners a deeper appreciation of the drivers for service user involvement, and to enable them to plan for more effective involvement. This is designed as a broad, introductory unit for learners at Level 3.







None


Asset Skills


© CIH 2014 Page 47

Title Involving Housing Service Users

Level 3





Involving Housing Service Users – NQF accreditation number F/501/5097


© CIH 2014 Page 48


Title Laws and Rights in the Planning and Development of Gypsy and Traveller Sites

Level 3

Credit Value 3

Unit Ref Num. L/602/3925


1. Understand how law has been developed and enforced with regard to Gypsy and Traveller sites.

1.1. Explain the history of laws impacting on travelling people.

1.2. Explain enforcement and the nature of good and bad enforcement procedures with regard to Gypsy and Traveller sites.

2. Understand how land is controlled by law and planning procedures in the development of Gypsy and Traveller sites.

2.1. Explain how land and planning laws affect Gypsies and Travellers.

3. Understand the impact of recent legislation on the provision of accommodation and services to Gypsies and Travellers.

3.1. Explain the importance of Gypsies and Travellers being designated as ethnic minorities in legislation.

3.2. Explain the importance of “Human Rights” laws in the provision of accommodation and services to Gypsies and Travellers.


Unit purpose and aim(s) This unit enables learners to understand how laws historically have impacted on Gypsies and Travellers. It will explore how current planning laws and procedures, and race relations and human rights laws influence the provision of sites and services to Gypsies and Travellers.



N/A


None


© CIH 2014 Page 49

Title Laws and Rights in the Planning and Development of Gypsy and Traveller Sites

Level 3


Asset Skills




Exemptions None


© CIH 2014 Page 50


Title Maintaining Safe and Secure Residential Areas

Level 3

Credit Value 3



1. Understand the environmental factors affecting safety and security within residential areas.

1.1. Describe how design, layout and lighting can affect safety and security.

1.2. Explain the features of ‘defensible space’ in relation to safety and security.

2. Understand approaches to enhancing safety and security within residential areas.

2.1. Describe the role of technology in enhancing safety and security e.g. CCTV.

2.2. Explain how working with partners and the community can enhance safety and security.

3. Understand ways of working with emergency services in relation to safety and security.

3.1. Summarise each of the emergency services’ obligations in relation to safety and security.

3.2. Describe ways of working with emergency services in relation to safety and security.


Unit purpose and aim(s) The unit explores approaches to safety and security within residential areas. It also examines approaches to effective liaison with relevant emergency services.


Asset Skills 2008 Housing NOS Level 3 H3 19 Develop and sustain partnership working arrangements


None


Asset Skills





Security for Housing Sites – NQF accreditation number K/501/5112


© CIH 2014 Page 51


Title Managing Empty Properties

Level 3

Credit Value 3



1. Understand approaches to the management of void properties.

1.1. Explain the key stages in the management of void properties to include the cycle of inspection, security, refurbishment, repair and reallocation.

1.2. Summarise the customer focused approach to managing empty properties in terms of tailored management systems.

2. Understand how void properties provide an opportunity for landlords to assess quality standards for their properties.

2.1. Explain the processes used to inspect void properties against local or national standards.

2.2. Explain the need to balance resident and community requirements against repairs and refurbishments.

3. Know the role of void management as part of managing sustainable communities.

3.1. Summarise how void properties are managed in a landlord’s allocation policy.

3.2. Explain the implications on communities of failing to address void properties appropriately.

3.3. Explain the legal framework for reletting/reallocating empty properties including legal redress for abandonment and recovering debts.


Unit purpose and aim(s) This unit requires learners to understand the reasons why void periods for empty properties are important to landlords and to understand the various approaches used in practice to minimise void periods and relate this to allocations and housing quality standards. The learner will also be made aware of the legal implications relating to abandonment and the recovery of debts.



© CIH 2014 Page 52

Title Managing Empty Properties

Level 3




H3 12 Manage empty properties


None


Asset Skills




Exemptions None


© CIH 2014 Page 53


Title Managing Gypsy and Traveller Sites

Level 3

Credit Value 3

Unit Ref Num. J/602/3938


1. Understand different examples of ownership and management of Gypsy and Traveller sites

1.1. Compare and contrast at least two different examples of owning and managing Gypsy and Traveller sites (e.g. council, private, or housing association).

1.1. Explain how owning and/or managing a site includes community development work on the site and with nearby residents.

2. Understand how to develop resident participation on Gypsy and Traveller sites

2.1. Explain ways in which Gypsies and Travellers can be involved in the identification of possible sites and their design.

2.2. Explain different approaches to involving Gypsies and Travellers in site management.

3. Understand the practical management of Gypsy and Traveller sites

3.1. Explain tenancies, and licences, site rules and residents’ rights

3.2. Explain a range of site management tasks including allocations, rents, and site environment.


Unit purpose and aim(s) The Unit enables learners to understand the different ways in which Gypsy and Traveller sites are managed.





H3 16 help customers to identify and access development opportunities



None


© CIH 2014 Page 54

Title Managing Gypsy and Traveller Sites

Level 3


Asset Skills




Exemptions None


© CIH 2014 Page 55


Title Managing Leasehold Housing Services

Level 3

Credit Value 3



1. Know the legal and regulatory framework for leasehold housing management.

1.1. Describe the key features of a lease, including the rights and responsibilities of leaseholders and landlords respectively.

1.2. Explain key legislation and regulations for leasehold housing management.

2. Understand the features of the leasehold housing sector.

2.1. Identify the range of leasehold housing provided by housing associations, private sector and local authorities.

2.2. Analyse the main features of the lease in each case.

2.3. Identify and apply good practice for leasehold housing management.

3. Know how to consult on, and calculate leasehold housing service charges.

3.1. Explain the process of statutory consultation on service charges.

3.2. Clarify the calculation of a service charge for major works.


Unit purpose and aim(s) This unit requires learners to examine approaches to leasehold management in a range of different contexts. It identifies the legal and regulatory framework for leasehold management and examines the context in which leasehold management takes place.



Asset Skills 2008 Housing NOS Level 3 H3 08 Set up and manage tenancy, licence and leaseholder agreements H3 11 Provide housing advice and guidance to customers H3 13 Provide a housing rent service


None


© CIH 2014 Page 56

Title Managing Leasehold Housing Services

Level 3


Asset Skills





Managing Leasehold Services – NQF accreditation number J/501/5120


© CIH 2014 Page 57


Title Managing Neighbourhoods

Level 3

Credit Value 3



1. Understand the principles of managing neighbourhoods.

1.1. Explain the key elements of approaches to managing neighbourhoods.

1.2. Describe examples of “Good Practice” in managing neighbourhoods.

2. Understand the range of issues affecting neighbourhoods, especially deprived neighbourhoods.

2.1. Explain the range of factors that contribute to neighbourhood success or decline (including housing, environment, health, education, employment, safety, community cohesion).

2.2. Summarise the role and objectives of organisations and community groups that contribute to neighbourhoods.

3. Understand the approach to managing a particular neighbourhood.

3.1. Summarise sources of information and how these help to understand a specific neighbourhood.

3.2. Analyse a local strategy for managing a neighbourhood.


Unit purpose and aim(s) This Unit aims to help learners understand the purpose and elements of the ‘neighbourhood management’ approach, and to be able to take a ‘neighbourhood management’ approach to address the needs of particular areas.



© CIH 2014 Page 58

Title Managing Neighbourhoods

Level 3



H3 01 Promote safe, ethical and sustainable practice in your area of expertise

H3 17 Arrange and conduct meetings with customers and others





None


Asset Skills




Exemptions None


© CIH 2014 Page 59


Title Managing Resources for Caretaking and Concierge Services

Level 3

Credit Value 3



1. Understand how to manage the delivery of caretaking and concierge services.

1.1. Evaluate the service requirements of a neighbourhood, development or scheme

1.2. Outline a plan for service provision at a neighbourhood, development or scheme for a specified period of time.

2. Understand how to manage equipment, supplies and staff effectively.

2.1. Describe a budget control system demonstrating value for money.

2.2. Identify sources for required equipment and supplies.

3. Understand how to use and control resources safely and efficiently.

3.1. Outline an approach to risk assessment for a neighbourhood, development or scheme.

3.2. Explain how to store and use equipment and supplies safely and efficiently.


Unit purpose and aim(s) This unit will enable learners to develop their knowledge and understanding of budget control, service planning and resource management for caretaking and concierge services.





None


Asset Skills




Managing Resources for Caretaking and Concierge Services – NQF accreditation number H/501/5111


© CIH 2014 Page 60


Title Occupancy, Tenure and Lettings

Level 3

Credit Value 3



1. Understand types of occupancy and tenure.

1.1. Explain different legal definitions of occupancy: e.g. owner occupation, shared ownership, leasehold, tenancy, licence and trespass.

2. Understand different types of tenancy.

2.1. Summarise current tenancy types.

2.2. Compare the terms of different types of tenancy, including the legal rights and responsibilities of landlord and occupant.

2.3. Assess the suitability of different types of tenure to different circumstances.

3. Understand different approaches to allocation and lettings.

3.1. Explain the legal and regulatory requirements for allocating and letting social housing.

3.2. Explain the different ways in which properties may be allocated (e.g. housing register, choice based lettings, local lettings, transfer etc.).


Unit purpose and aim(s) This unit give learners an understanding of the different legal terms on which people may occupy their homes. In particular, it will explore the different tenancy types available, and how homes are allocated and let by landlords.




H3 07 Allocate accommodation to meet customers needs

H3 08 Set up and manage tenancy, licence and leaseholder agreements


© CIH 2014 Page 61

Title Occupancy, Tenure and Lettings

Level 3


None


Asset Skills





Occupancy, Tenure and Lettings – NQF accreditation number L/501/5099


© CIH 2014 Page 62


Title Personalisation and Delivering Support for Independent Living

Level 3

Credit Value 3

Unit Ref Num. A/602/4102


1. Understand the wider context in which support services operate in delivering independent living.

1.1. Identify key policies influencing the provision of support services

1.2. Explain different models for the delivery of support.

2. Understand the role of service user involvement in the design and monitoring of services.

2.1. Identify ways in which service users are or may be involved in service design and delivery

3. Understand the funding and monitoring framework for support services.

3.1. Explain how support services for independent living are funded

3.2. Explain how support services for independent living are monitored


Unit purpose and aim(s) This unit looks at the policy, funding and monitoring context in which support services operate. It also examines the role service users may play in service design and monitoring for independent living.

Unit expiry date 31/08/2015







None


Asset Skills


© CIH 2014 Page 63

Title Personalisation and Delivering Support for Independent Living

Level 3




Exemptions None

.


© CIH 2014 Page 64


Title Planning and Development for Housing Regeneration

Level 3

Credit Value 3



1. Know the factors that enable housing regeneration.

1.1. Identify the different levels at which planning decisions are made for housing regeneration.

1.2. Outline the processes involved at each level.

1.3. Describe the role and function of the key participants in the process.

2. Know the development process for housing regeneration.

2.1. Describe the way in which housing developments are commissioned.

2.2. Identify good practice in the delivery of a housing regeneration development.


Unit purpose and aim(s) This unit requires learners to understand the key elements in the planning system for their country and how housing developers engage with the planning processes. It will also examine how developments are commissioned and delivered in a regeneration context.



H3 01 Promote safe, ethical and sustainable practice in your area of responsibility.




None


Asset Skills




Exemptions None


© CIH 2014 Page 65


Title Planning Support for Independent Living

Level 3

Credit Value 3



1. Understand the role of assessment and support planning in identifying goals and achieving positive outcomes for independent living.

1.1. Explain organisational procedures for assessment and support planning.

1.2. Explain person-centred and outcome-focused approaches to developing, implementing and reviewing support plans.

1.3. Identify good practice in support planning.

2. Understand the role of partnership working in support planning and achieving positive outcomes for independent living.

2.1. Explain the roles and responsibilities of individuals and organisations involved in supporting individuals.

2.2. Identify methods for developing effective working relationships with colleagues in other organisations.

2.3. Review the effectiveness of partnership working arrangements.


Unit purpose and aim(s) This unit looks at approaches to developing, implementing and reviewing support plans and the importance of partnership working in supporting individuals. It will also examine methods for developing effective working relationships with colleagues in other organisations to improve outcomes for independent living.





H3 21 Develop, implement and review support plans with individuals


None


Asset Skills


© CIH 2014 Page 66

Title Planning Support for Independent Living

Level 3




Exemptions None


© CIH 2014 Page 67


Title Prevention and Management of Rent Arrears

Level 3

Credit Value 3



1. Understand rent arrears strategies, policies and procedures.

1.1. Explain how landlords maximise income whilst sustaining tenancies and promoting social inclusion in communities.

1.2. Summarise the policies that contribute to effective arrears management e.g. financial inclusion, new tenant strategies, former tenant arrears etc.

1.3. Summarise the operational procedures in the delivery of an effective rent arrears policy e.g. delegated powers, clearly defined stages of action, clear timescales.

2. Understand good practice in effective arrears management.

2.1. Explain the importance of performance management and monitoring processes for arrears management.

2.2. Explain the importance of early intervention and prevention in an effective arrears management process.

3. Understand the legal framework for arrears management.

3.1. Summarise key legislation relating to rent arrears for the country in which you work or study.

3.2. Explain the court procedures relating to rent arrears for the country in which you work or study.


Unit purpose and aim(s) This unit requires learners to understand the importance of a rent arrears strategy and the management of supportive services. It will also examine the legal framework for arrears management.



Asset Skills 2008 Housing NOS Level 3 H3 01 Promote safe, ethical and sustainable practice in your area of responsibility H3 13 Provide a housing rent service


© CIH 2014 Page 68

Title Prevention and Management of Rent Arrears

Level 3


None


Asset Skills




Exemptions None


© CIH 2014 Page 69


Title Providing Telecare Services

Level 3

Credit Value 3



1. Understand the key operational requirements for a telecare services centre.

1.1. Describe the key operational requirements for a telecare centre e.g. environmental, design, technology, data protection

1.2. Explain the process for providing a telecare service to individuals.

2. Understand the function of a range of telecare equipment monitored by telecare services centres.

2.1. Summarise a range of telecare equipment which may be monitored by the telecare services centre.

2.2. Explain the function of telecare equipment in supporting individuals.

3. Know why and how quality and performance of a telecare service is monitored and measured.

3.1. Summarise Codes of Practice and standards for telecare services.

3.2. Describe measures used to monitor performance and improve standards.


Unit purpose and aim(s) This unit looks at the key operational requirements for a telecare service and the process involved in the provision of telecare equipment to individuals. It also considers how quality and performance is measured and monitored to improve service standards.




H3 01 Promote safe, ethical and sustainable practice in your area of responsibility.

H3 15 Deal with customers by telephone

H3 19 Develop and sustain partnership working agreements


None


© CIH 2014 Page 70

Title Providing Telecare Services

Level 3


Asset Skills




Exemptions None


© CIH 2014 Page 71


Title Provision and Improvement of Services on Gypsy and Traveller Sites

Level 3

Credit Value 3



1. Understand service provision in the context of Gypsy and Traveller sites.

1.1. Explain the services which Gypsies and Travellers have the legal right to access (e.g. health care, education, safe and healthy sites).

1.2. Explain how management of Gypsy and Traveller sites can facilitate access to rights and services.

2. Understand the health issues faced by Gypsy and Traveller people and how their health needs can be met.

2.1. Summarise the health issues faced by Gypsy and Traveller people.

2.2. Explain at least two of the most important health issues faced by Gypsy and Traveller people.

2.3. Explain at least two ways of ensuring that the health needs of Gypsies and Travellers are met.

3. Understand Gypsy and Traveller educational issues.

3.1. Explain the issues entailed in Gypsy and Traveller involvement in mainstream educational services.

3.2. Explain at least two ways of improving Gypsy and Traveller access to education.


Unit purpose and aim(s) The unit enables learners to understand the context for the provision of housing related services to Gypsies and Travellers; in particular the unit explores the provision of health services and education for Gypsies and Travellers.

Unit expiry date 31 August 2015


H3 16 Help customers identify and access development opportunities



© CIH 2014 Page 72

Title Provision and Improvement of Services on Gypsy and Traveller Sites

Level 3


None






Exemptions None


© CIH 2014 Page 73


Title Regeneration and Renewal

Level 3

Credit Value 3



1. Understand the policy and strategic framework governing regeneration and renewal.

1.1. Summarise the policy and strategic framework governing regeneration and renewal

1.2. Explain how housing organisations contribute to the regeneration and renewal policy and strategic framework

2. Know the wider social, economic and spatial processes in the regeneration and renewal of areas and communities.

2.1. Summarise key factors influencing regeneration and renewal of areas and communities with particular reference to social, economic and spatial processes.

3. Understand the key organisations, agencies and groups, and their roles in the regeneration and renewal process.

3.1 Summarise the role of key organisations, agencies and groups in the regeneration and renewal process.

3.2 Evaluate the role of housing organisations in the regeneration and renewal process.


Unit purpose and aim(s) The purpose of this unit is to provide learners with an understanding of the policy and strategic framework governing housing regeneration and renewal. Learners will also understand the strengths and limitations of different approaches to regeneration and renewal. The unit also aims to provide learners with knowledge of the wider economic, social and spatial context of regeneration and renewal.




H3 19 Develop and sustain partnership working arrangements.

H3 20 Develop and promote customer involvement in the organisation.


© CIH 2014 Page 74

Title Regeneration and Renewal

Level 3


None


Asset Skills





Housing Regeneration and Renewal – NQF accreditation number A/501/5115


© CIH 2014 Page 75


Title Repairs and Maintenance in Housing Organisations (A/602/4326)

Level 3

Credit Value 3


1. Know the legal obligations relating to repairs and maintenance.

1.1. Summarise the rights and obligations of landlords in relation to repairs.

1.2. Summarise the rights and obligations of tenants / leaseholders in relation to repairs.

2. Understand how housing organisations manage and deliver long term and cyclical maintenance.

2.1. Explain how organisations manage and deliver planned maintenance.

2.2. Explain how organisations manage and deliver cyclical maintenance.

3. Know the methods landlords use to manage and monitor their responsive repairs and maintenance service.

3.1. Summarise different approaches to managing responsive repairs.

3.2. Evaluate methods landlords use to monitor and improve their responsive repairs and maintenance services.


Unit purpose and aim(s) This unit will cover approaches to repairs and maintenance in a housing organisation. It will look at landlord and tenants/leaseholders legal rights and obligations for repairs and maintenance. It will cover approaches to long term, cyclical and day to day (responsive) repairs. It will also explore repairs reporting processes for tenants/ leaseholders and repairs service monitoring systems by landlords.




H3 04 Respond to customer requests for repairs

H3 06 Organise the maintenance and repair of property

H3 12 Manage empty properties


None


Asset Skills


© CIH 2014 Page 76

Title Repairs and Maintenance in Housing Organisations (A/602/4326)

Level 3





Repairs and Maintenance in a Housing Organisation – NQF accreditation number D/501/5110


© CIH 2014 Page 77


Title Role of the Support Worker for Independent Living

Level 3

Credit Value 3



1. Understand the values and principles that underpin support services for independent living.

1.1 Identify the key principles and values that underpin support services for independent living.

1.2 Explain professional boundaries in the context of housing support.

2. Understand the role of the support worker in supporting identified needs, goals and aspirations of individuals

2.1 Explain the role of the support worker in providing information, advice and guidance

2.2 Explain the role of the support worker in supporting the social and development needs of individuals

2.3 Explain the role of the support worker in helping people to move and settle into new environments

3. Understand the role of the support workers in safeguarding individuals

3.1 Explain the role of the support worker in identifying, assessing and acting on risk of danger, harm or abuse

3.2 Summarise organisational procedures for safeguarding individuals


Unit purpose and aim(s) This unit looks at the role of the support worker and the values and principles which underpin the provision of support services for independent living.



© CIH 2014 Page 78

Title Role of the Support Worker for Independent Living

Level 3





H3 16 Help customers to identify and access development opportunities

H3 22 Support social and personal development needs of individuals

H3 23Help customers to move and settle into new living environments

H3 24 Contribute to assessing and act upon risk of danger, harm or abuse

H3 25 Work within appropriate boundaries of customers

H3 26 Enable individuals to maintain contacts in potentially isolating situations

H3 27 Provide support to customers to reduce risk of homelessness


None


Asset Skills





Identifying the Needs of Supported Housing Clients – NQF accreditation number L/501/5121


© CIH 2014 Page 79

Title Supporting those in fuel poverty to reduce energy costs

Level 3

Credit Value 3

Unit ref no. M/506/1587

CIH unit no. HP343


1. Understand the causes and indicators of fuel poverty.

1.1. Explain the main factors that contribute to households experiencing fuel poverty.

1.2. Describe the indicators of fuel poverty.

2. Understand the factors that lead to high energy use in domestic property.

2.1. Summarise the physical factors that will lead to domestic property having poor energy efficiency.

2.2. Classify domestic appliances in terms of their energy usage.

2.3. Explain how consumer behaviour can result in high energy use.

3. Understand how to assist those in fuel poverty to reduce energy costs.

3.1 Review current energy use and how this impacts on energy costs.

3.2 Identify measures that can be taken to reduce energy costs e.g. improvements to the fuel efficiency of the property, switching energy supplier, installing a water meter, changes in behaviour that will reduce energy consumption.


Unit purpose and aim(s) To enable housing workers to support residents who are suffering fuel poverty by helping them understand the factors that impact on fuel costs and taking action to reduce these costs.

Unit review date 31 Dec 2018

Link to national occupational standards

H3 11.4 establish and respond to customers’ specific needs, and offer the appropriate level of advice, guidance, and support

H3 11.7 explore possible options and actions with customers

Assessment guidance None

Support from Sector Skills Council

Supported by Asset Skills

Subject/sector classification


Unit available from March 2014


14


© CIH 2014 Page 80


Title Sustainable Communities

Level 3

Credit Value 3



1. Understand what is meant by the term ‘community’.

1.1. Distinguish between differing definitions of community

1.2. Summarise the key components of a community

e.g. locality

faith

demographics

2. Understand what is meant by the term ‘sustainable communities’.

2.1. Explain the key components of a sustainable community especially in relation to social, environmental and economic criteria.

3. Know the context of sustainable communities.

3.1. Summarise the political and strategic framework for sustainable communities

3.2. Summarise the social and economic context of sustainable communities

4. Understand the role of partnership working in initiatives aimed at developing sustainable communities.

4.1 Identify and critically compare initiatives aimed at creating sustainable communities.

4.2 Explain the role of partnership working in creating sustainable communities.


Unit purpose and aim(s) This unit aims to provide learners with an understanding of the terms ‘community’ and ‘sustainable community’, as well as knowledge of the context of sustainable communities. On completion of the unit, learners will understand the many dimensions to developing sustainable communities and of the role of joint working in initiatives aimed at developing sustainable communities.



© CIH 2014 Page 81

Title Sustainable Communities

Level 3



H3 01 Promote Safe, ethical and sustainable practice in your area of responsibility



None


Asset Skills





Introducing Sustainable Communities – NQF accreditation number M/501/5113


© CIH 2014 Page 82


Title The Context of Telecare Services Provision

Level 3

Credit Value 3



1. Understand the key factors influencing the development of telecare services.

1.1. Summarise the range of services provided by telecare services.

1.2. Explain the key factors influencing the development of telecare services.

2. Understand the business context in which telecare services operate.

2.1. Explain how telecare services are funded. 2.2. Describe the contractual relationships with

customers. 2.3. Evaluate methods for raising awareness of

services and business development.

3. Understand the role of partnership working in the provision of telecare services.

3.1. Explain the role of partnership working for telecare services.

3.2. Identify key partners in providing telecare services.

3.3. Describe good practice in partnership working and justify your choices.


Unit purpose and aim(s) This unit will provide the learner with knowledge and understanding of the context in which telecare services are delivered, the business context and the role of partnership working in providing telecare services.







None


© CIH 2014 Page 83

Title The Context of Telecare Services Provision

Level 3


Asset Skills




Exemptions None


© CIH 2014 Page 84


Title The Economic Context of Affordable Housing

Level 3

Credit Value 3



1. Understand the economic factors that affect the provision of affordable housing.

1.1. Describe the relationship between supply, demand and price.

1.2. Distinguish between housing demand, housing preference and housing need.

1.3. Explain the relationship between housing need and affordable housing provision.

2. Understand the economic factors that affect tenure choice.

2.1. Describe the national trends in income inequalities.

2.2. Differentiate between the concepts of poverty and social exclusion.

2.3. Explain the relationship between ‘ability to pay’ for housing and tenure choice.

3. Understand the local impact of broad national economic trends.

3.1. Describe the main changes in the structure of the national economy since 1945.

3.2. Explain how changes in the national economy impact on local employment markets.


Unit purpose and aim(s) The aim of this unit is to provide learners with an opportunity to explore the broad economic context within which affordable housing is developed and provided. The unit explores issues related to supply and demand, the ways in which income and wealth influence effective demand and therefore tenure choice. It also looks at the impact of broad structural changes in the economy on national and local labour markets and job opportunities.



© CIH 2014 Page 85

Title The Economic Context of Affordable Housing

Level 3


Asset Skills 2008 Housing NOS Level 3 H3 01 Promote safe, ethical and sustainable practice in your area of responsibility H3 07 Allocate accommodation to meet customers’ needs


None


Support requested from Asset Skills




Exemptions None


© CIH 2014 Page 86


Title The Framework for Housing Advice

Level 3

Credit Value 3



1. Understand the statutory framework for organisations to provide housing advice and sources of funding.

1.1. Summarise the legal basis for providing housing advice.

1.2. Analyse the responsibilities of government agencies, providers and third sector organisations to provide housing advice.

1.3. Describe the sources of funding for the provision of housing advice.

2. Know the range of housing advice provided by organisations across all tenures.

2.1. Describe the range of housing advice given in a housing context (e.g. accessing accommodation, repairs and financial advice).

3. Understand the principles of giving advice.

3.1. Describe the principles of providing advice.

3.2. Explain how equality and confidentiality issues impact on giving advice.


Unit purpose and aim(s) This unit explores the framework for providing housing advice. It will look at the statutory framework for providing housing advice, identify the range of housing advice provided and examine how it is funded. It will also introduce learners to the principles of advice giving.



Asset Skills 2008 Housing NOS Level 3 H3 01 Promote safe, ethical and sustainable practice in your area of responsibility. H3 11 Provide housing advice and guidance to customers. H3 27 Provide support to customers to reduce the risk of homelessness.


None


© CIH 2014 Page 87

Title The Framework for Housing Advice

Level 3


Asset Skills





The Framework for Housing Advice – NQF accreditation number T/501/5128


© CIH 2014 Page 88


Title The Impact of Housing Conditions on Health

Level 3

Credit Value 3



1. Understand the links between housing conditions and health.

1.1. Identify ways that housing conditions impact on health.

1.2. Describe the impact of housing conditions on the health of specific groups.

e.g. Older people Children Refugees and migrants

2. Know about policy initiatives aimed at improving housing conditions in order to reduce health inequalities.

2.1. Outline past policy initiatives linking housing and health.

2.2. Describe recent and current policy initiatives aimed at improving housing conditions in order to reduce health inequalities.

3. Understand strategies and measures implemented to improve housing in order to reduce health inequalities.

3.1. Identify housing and health strategies and measures implemented to improve housing in order to reduce health inequalities.

3.2. Evaluate joined up measures and the role of different agencies involved.


Unit purpose and aim(s) The purpose of the unit is to examine the links between housing conditions and health. It also aims to examine policy initiatives and measures implemented to tackle housing conditions in order to reduce health inequalities, including joined up initiatives.




H3 19 Develop and sustain partnership working arrangements.


None


© CIH 2014 Page 89

Title The Impact of Housing Conditions on Health

Level 3


Asset Skills





Housing and Health – NQF accreditation number H/501/5125


© CIH 2014 Page 90


Title The Legal Framework for Housing

Level 3

Credit Value 3



1. Understand the legal framework of the country within the EU in which you live or work.

1.1. Summarise the structure of the justice processes of the EU country in which you live or work.

1.2. Explain how the law is made and implemented.

2. Know about the implications of the law for housing.

2.1. Summarise where legislation affects Housing. 2.2. Summarise the application of the law to

housing practice in relation to:

tenure,

equality,

possession

disrepair

anti-social behaviour orders. .

3. Know how housing disputes are resolved through judicial intervention and non-judicial processes.

3.1. Describe the court proceedings that housing employees might be involved in: E.g. possession proceedings anti-social behaviour.

3.2. Summarise the range of orders a court may apply to disputes.

3.3. Describe the range of non-judicial processes used to resolve housing disputes.


Unit purpose and aim(s) This unit requires learners to understand relevant aspects of the civil and criminal justice process and to consider how criminal, contract law and tort impacts on housing. This unit will also explore the basis for housing law in a country in the EU.



© CIH 2014 Page 91

Title The Legal Framework for Housing

Level 3


Asset Skills 2008 Housing NOS Level 3 H3 01 Promote safe, ethical and sustainable practice in your area of responsibility. H3 06 Organise the maintenance and repair of property. H3 08 Set up and manage tenancy, licence and leaseholder agreements H3 09 Respond to possible breaches of agreement in the housing sector

H3 13 Provide a housing rent service


None


Asset Skills





Housing and the Law – NQF accreditation number R/501/5119


© CIH 2014 Page 92


Title The Social Context of Housing in the UK

Level 3

Credit Value 3

Unit Ref Num. J/602/4328


1. Know the key demographic trends in the UK and the implications for housing provision.

1.1 Describe the main demographic characteristics of the population of the UK, including: population size, age structure, ethnicity, household size and housing tenure.

1.2 Identify the implications of these trends for affordable housing providers.

2. Understand the key social processes that are relevant to social housing organisations.

2.1 Describe current trends in household structure and household formation.

2.2 Distinguish between primary and secondary socialisation.

2.3 Distinguish between neighbourhood and community.

3. Understand how the diverse backgrounds of customers impact on the housing service.

3.1 Identify the main social groupings in the country in which you are studying.

3.2 Compare the main social groupings in terms of access to housing, tenure, and quality of housing.

3.3 Identify the implications of these trends for social housing providers.


Unit purpose and aim(s) The aim of this unit is to provide learners with an opportunity to explore the social context within which affordable housing is developed and provided. The unit explores demographic trends and issues related to social change and inequalities.



© CIH 2014 Page 93

Title The Social Context of Housing in the UK

Level 3



H318 Work with customers and groups to develop the community

H322 Support social and personal development needs of individuals


H4 01 Ensure compliance with legal, regulatory, ethical and social requirements


None


Asset Skills




Exemptions None


© CIH 2014 Page 94


Title Understanding Gypsy and Traveller Identity in Society

Level 3

Credit Value 3



1. Understand Gypsy and Traveller way of life and self-identity.

1.1. Distinguish between the terms ’Gypsy’, ’Traveller’ and ‘Roma’

1.2. Explain why history, culture, and family are important to Gypsies and Travellers and their self-identity.

2. Understand how negative social attitudes and media images of Gypsies and Travellers are constructed and how they might be challenged.

2.1. Analyse media images of Gypsies and Travellers and explain the impact these have on social attitudes.

2.2. Demonstrate ways in which negative social attitudes towards Gypsies and Travellers can be challenged.

3. Understand the social and political context for Gypsies and Travellers in the UK.

3.1. Analyse current and past examples of how Gypsy and Traveller people were and are treated by governments and power holders.

3.2. Analyse examples of current central and local government policy in relation to Gypsies and Travellers.


Unit purpose and aim(s) The Unit enables learners to understand the Gypsy and Traveller way of life and their self identity. It also explores the relationship between Gypsies and Travellers and British society.






None


© CIH 2014 Page 95

Title Understanding Gypsy and Traveller Identity in Society

Level 3


Asset Skills





Understanding Gypsy and Traveller Identity in Society – NQF accreditation number F/501/8226


© CIH 2014 Page 96

ANNEX A SUMMARY OF QUALIFICATION RULES OF COMBINATION

Mandatory Units – 4 Credit Units

Specialist Pathways – 3 Credit Units Complete 3 Units for each pathway

Optional 3 Credit Units. Choose 2 for the Certificate or 6 for the Diploma. May NOT include units taken within the pathway

HP3M1 Delivery of Affordable Housing Services

Pathway P1 Managing Housing Services

HP303 Prevention and Management of Rent Arrears

HP301 Accessible and Adaptable Housing

HP314 Involving Housing Service Users HP302 Dealing with Anti-Social Behaviour (ASB) in Housing

HP3M2 Equality & Diversity for Housing

HP320 Occupancy, Tenure & Lettings HP303 Prevention and Management of Rent Arrears

Pathway P2 Residents & Service Users Involvement

HP314 Involving Housing Service Users HP304 Call Handling for Telecare Services Operators

HP3M4 Professional Practice Skills for Housing (includes externally set assignment) ( forms the Level 3 Award in Housing Practice - QCF)

HP319 Managing Neighbourhoods HP305 Cleaning Public Areas

HP337 Community Action for Neighbourhoods HP306 Community Development

Pathway P3 Managing Neighbourhoods

HP302 Dealing with Anti-Social Behaviour (ASB) in Housing

HP307 The Economic Context of Affordable Housing

HP306 Community Development HP308 Framework for Housing Advice

HP319 Managing Neighbourhoods

HP309 Handling Telecare Customer Services Data Safely and Securely

Pathway P4 Caretaking & Concierge Services

HP318 Managing Resources for Caretaking & Concierge Services

HP310 Homelessness Services & Prevention

HP325 Repairs & Maintenance in Housing Organisations

HP311 Housing Policy and Affordable Housing

HP327 Maintaining Safe and Secure Residential Areas

HP312 Regeneration & Renewal

Pathway P5 Regeneration, Renewal & Sustainability

HP312 Regeneration & Renewal HP313 Introducing Social Welfare

HP322 Planning and Development for Housing Regeneration

HP314 Involving Housing Service Users

HP329 Sustainable Communities HP315 Laws & Rights in the Planning & Development of Gypsy & Traveller Sites

Pathway P6 Support for Independent Living

HP321 Personalisation and Delivering Support for Independent Living

HP316 Managing Gypsy & Traveller Sites

HP323 Planning Support for Independent Living

HP317 Managing Leasehold Housing Services

HP326 Role of the Support Worker for Independent Living

HP318 Managing Resources for Caretaking & Concierge Services


© CIH 2014 Page 97

Mandatory Units – 4 Credit Units

Specialist Pathways – 3 Credit Units Complete 3 Units for each pathway

Optional 3 Credit Units. Choose 2 for the Certificate or 6 for the Diploma. May NOT include units taken within the pathway

Pathway P7 Telecare Services

HP304 Call Handling for Telecare Services Operators

HP319 Managing Neighbourhoods

HP324 Providing Telecare Services HP320 Occupancy, Tenure & Lettings

HP330 The Context of Telecare Services Provision

HP321 Personalisation and Delivering Support for Independent Living

Pathway P8 Housing Advice & Information

HP308 Framework for Housing Advice HP322 Planning and Development for Housing Regeneration

HP313 Introducing Social Welfare HP323 Planning Support for Independent Living

HP332 The Legal Framework for Housing HP24 Providing Telecare Services

Pathway P9 Traveller Site Management

HP315 Laws & Rights in the Planning & Development of Gypsy & Traveller Sites

HP325 Repairs & Maintenance in Housing Organisations

HP316 Managing Gypsy & Traveller Sites HP326 Role of the Support Worker for Independent Living

HP333 Understanding Gypsy & Traveller Identity in Society

HP327 Maintaining Safe and Secure Residential Areas

Pathway PC The Housing Context

HP307 The Economic Context of Affordable Housing

HP328 The Social Context of Housing in the UK.

HP311 Housing Policy and Affordable Housing HP329 Sustainable Communities

HP328 The Social Context of Housing in the UK.

HP330 The Context of Telecare Services Provision

Pathway PS Supporting Homeless People

HP310 Homelessness Services & Prevention HP331 The Impact of Housing Conditions on Health

HP314 Involving Housing Service Users HP332 The Legal Framework for Housing

HP326 Role of the Support Worker for Independent Living

HP333 Understanding Gypsy & Traveller Identity in Society

Pathway PG Generic Pathway

Choose any three option units as agreed with the CIH Awarding Organisation

HP334 Managing Empty Property

HP335 Housing and Young People

HP336. Independent Living for Older People

HP337 Community Action for Neighbourhoods

HP338 Provision and improvement of services on Gypsy and Traveller sites

HP339 Housing Benefit

HP341 Customer service in a housing context

HP342 Homelessness amongst ex-offenders: its effects and prevention

HP 343 Supporting those in fuel poverty to reduce energy costs

Documents

Qualification Snapshot – CIH Level 3 Certificate in ...€¦ · Qualification Snapshot – CIH Level 3 Certificate in Housing Practice (QCF) © CIH 2013 Page 1 Qualification Snapshot