Gateway’sQuick Reference Guide

Installation of the Linksys

Wireless Network Solution

Rev. 6

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Table of Contents

Plan AheadPrepare Before the House Call 3Be Ready Checklist 3

InstallConnect and Configure the router 5If the customer has a Cable internet provider 9If the customer has a DSL internet provider 9Configure the Network Adapter in Windows 98, ME and 2000 10Connect the Wireless Network Adapter 12Configure the Network Adapter in Windows XP 13

How Do I…? 15

Troubleshoot 20

Contact Information 22

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Plan Ahead

Prepare Before the House Call

If you are provided contact information for the customer, it is ideal to call the customer before you arrive at their home and verify as much of this checklist as possible to save on making any unnecessary trips.

Arrive at the customer’s home with this Quick Reference Guide, a spare floppy disk and/or a recordable CD (to download or transfer files, drivers etc.), extra Ethernet patch cables. A “Spare Parts Kit” that contains some of these items is available through NCR managers.

Verify that the primary computer can already connect to the Internet through a Cable or DSL modem. The wireless solution cannot share a dial up internet connection over a phone line and if the customer has never installed their new Cable\DSL modem they may need to contact their local broadband (Cable\DSL) internet provider to initialize the service. While you can still install a local area network to share files and printers between all the computers in the home, without a broadband modem to plug into the router you will not be able to share an Internet connection.

If the customer’s modem is currently connected to the computer by a USB cable, verify the modem also has an Ethernet\RJ45 port. Most modems will have ports for both USB and Ethernet\RJ45. If the modem does not have an RJ45 port there is no way to connect it to the “Internet” port on the Linksys Router so sharing Internet connection will not work

If you will be using an Ethernet cable to connect the router to the primary computer, make sure that computer has an Ethernet\RJ45 port. This will not matter if you are using a wireless network adapter to connect the router to the “primary” computer.

Verify that the customer has received one wireless hardware device for each computer that is going to be part of the network. If the customer has three computers they should have received some combination of hardware that will allow you to configure all three computers on the network such as, one router and two USB network adapter adapters or one router, one USB network adapter and one laptop with an internal wireless network card, etc. (Many Gateway laptops have internal wireless network cards already installed when delivered to customers).

Be Ready ChecklistBelow is a copy of the “Be Ready Checklist”. This is a tool for the technician to review with the customer what will, and will not be, done during the installation. Setting the correct expectations before work begins will avoid uncomfortable misunderstandings later on. The customer may already have a copy of the “Be Ready Checklist if the wireless solution was purchased from a Gateway Country Store, otherwise the onsite

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technician will need to supply a copy. Extra copies are made available to NCR managers. When the installation is complete the technician should again review the list with the customer and check off completed tasks. This will assure the customer that everything has been finished as promised and help the technician easily disengage. The customer’s signature is required to consider the installation successfully completed.

Gateway House Call Be Ready Checklist Home Network Installation

Please Note: Broadband must be installed and functioning on a PC in your home prior to the Home Network Installation.

You’ll Be Ready if you:Have PC or PCs set up, including all necessary peripherals, and ready for network installation. Ensure that all systems in the network meet the following minimum requirements:

Win 98, Win ME or Win XP Home and Professional Operating systemsAvailable USB or PC Card slot in each system to be networkedCD-ROM available in each systemCable/DSL modem is external Ethernet

Have an adult present for the duration of the installation. Gateway recommends close observation to receive maximum value.

We’ll Be Ready to:Call you to set up an appointment once your computer and peripherals have shipped from Gateway.If applicable, verify broadband connection is present.Set up your Gateway Home Network adapters, including loading network software on primary and secondary PC. (Please note: does not include data migration or additional software installation)Configure and demonstrate file and print sharing on networked PCs.If broadband is present, configure Internet sharing.Explain what a home network allows you to do.Demonstrate how to view other PCs on the network with the “My Network Places” or “Network Neighborhood” icon.If broadband is present, open Internet browser to ensure Internet connection is properly functioning. If broadband is present, demonstrate how to browse the web and access e-mail.Leave you a Gateway Thank You Folder with information about what we discussed on this visit, as well as valuable discounts on additional products and services.

Customer’s Signature upon completion:______________________________ Date:_____________ Time:___________

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Install

Connect and Configure the routerThere are two options when connecting and then configuring the Linksys router,

Option #1 is to put in the CD labeled “Setup Wizard”, and then follow the prompts on screen,

OR

Option #2 is the follow the instructions below to configure the router manually.

These instructions are valid for all supported operating systems, Win98/ME/2000/XP

You will only need to configure the Router from one computer

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Find the Ethernet network cable coming from the Cable\DSL modem and plug the other end into it into the port labeled “Internet” or “WAN” at back of the Linksys Router.

There are two ways to connect the primary computer to the Linksys Router.

1.) If the Cable\DSL modem is within a few feet of the primary computer the most common way is to use the “straight through” Ethernet patch cable that came packaged with the router. Plug one end into any of the ports labeled “1, 2, 3, or 4” the other end goes into the primary computer’s network card.

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2.) If the Cable\DSL is some distance from the primary computer or there is only one laptop that needs to be configured you can make the connection wirelessly. As long as the “primary” computer has a wireless device installed and it recognizes the SSID of router you can use the exact same steps to configure the router whether you are connected wired or wirelessly.

NOTE: The Uplink Port is where you can expand your network by connecting to another switch or hub. Uplinking to another switch or a hub is done by running a cable from the Uplink Port to the other device. The Uplink Port is shared with Port 4. If the Uplink port is being used, Port 4 will not work.

In Windows, open the Internet Explorer. In the address field type in a valid Internet address, such as www.gateway.com, to see if you are online already. The first page my take a few moments to load. If you are online, the setup is complete at this computer and you can move on to the next computer. If not, you will need to continue configuring the router.

Return to the address field in Internet Explorer and type in the router’s default IP address of 192.168.1.1 and press the Enter key.

If you are making contact with the router you will see an “Enter Network Password” or “Connect to 192.168.1.1” window will appear (see next page). Leave the User Name field empty, and enter “admin” (without quotation marks) in lowercase letters in the Password field. Then, click the OK button.

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The setup screen will appear. You will leave most settings on these pages at their default values. If needed, you can press and hold down the “Reset” button at the back of the Router for 10-15 seconds to restore all settings back to their default values.

If the customer has a Cable internet provider

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These instructions will only work for customers with Cable internet providers. If the customer has a DSL internet provider skip ahead to the next section labeled “If the customer has DSL internet provider”.

You will need to find the MAC Address for the network card in the primary computer. Refer to the “How Do I…?” section of this guide for instructions in finding the correct MAC address.

There are two different ways to enter the MAC address into the setup depending on the version of Linksys Router you are working with:

1.) 802.11B router – At the top of the main “Setup” page click on the “Advanced” tab. Then click on the “MAC Address Cloning” tab.

2.) 802.11G router – At the top of the main “Setup” page click on the “System” tab. Make sure that “MAC Cloning” is set to “enable”.

Copy the 12 digit hexadecimal number you wrote down for the Physical\Adapter address into the boxes provided. After you have double checked the number, click “Apply”, then “Continue”, and then close the Internet Explorer. This “clones” or “spoofs” the MAC address of your network card into the MAC address of the router.

Test your connection. You should be able to enter a URL, such as www.gateway.com, in the address bar of Internet Explorer and be online. Test several links to make sure you are actually online and not looking at pages cached in memory. If the test is successful, the router is configured correctly and you can move on to any secondary computers.

If the customer has a DSL internet providerThese instructions will only work for customers with DSL internet providers using the reservation type of PPPoE. If the customer has a Cable internet provider see the previous section labeled “If the customer has a Cable internet provider”.

Remove any existing PPPoE applications, like WinPoET, that may be installed on each computer on the network from their Add\Remove icon in Control Panel.

There are two different ways to enter the customer’s User Name and Password into the setup depending on the version of Linksys Router you are working with:

1.) 802.11B router – On the main “Setup” page scroll down the left side until you see “WAN Connection Type”.

2.) 802.11G router – On the main “Setup” page scroll down the left side until you see “Configuration Type”.

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Click on the drop down box and select “PPPoE” from the list. In the spaces provided, fill in the correct User Name and Password that was given to the customer by their DSL provider. Make it clear to the customer you are NOT asking for the password they use to logon to Windows or their Yahoo email account. The correct User Name and Password may be found with the documentation that the DSL provider left with the customer when they installed it or you can call the ISP to verify. The User Name and Passwords are case sensitive.

Test your connection. You should be able to enter a URL, such as www.gateway.com, in the address bar of Internet Explorer and be online. Test several links to make sure you are actually online and not looking at pages cached in memory. If the test is successful, the router is configured correctly and you can move on to any secondary computers. If the test fails, see the troubleshooting section of this guide for issues with different reservation types used by some DSL providers.

Configure the Network A dapter in Windows 98, ME and 2000 Windows XP users DO NOT run the Setup Wizard. You must install the hardware first, skip ahead to the section labeled “Connect the Network Adapter”.

Windows 98, ME, and 2000 users: You must run the Setup Wizard first to install the software before installing the hardware. The Setup Wizard will install the “WLAN Monitor” software and driver, as well as configure the PC Card.

The instructions for installing the configuration software and hardware drivers for both the USB and PC card are essentially the same but they use their own, different CDs included in their packaging.

Insert the Setup Wizard CD-ROM into your CD-ROM drive. The Wireless Network Card Setup Wizard should run automatically, if not, click Start\Run and type D:\setup.exe (if “D” is the CD drive). Click the Install button on the Welcome screen.

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Follow the prompts to install the software, accepting the default setting for things like a wireless mode of “Infrastructure Mode”, ESSID of “linksys”, and encryption disabled etc. After the files have been successfully copied click the Exit button.

After you finish the next step of installing the PC Card, (see the next section labeled “Connect the Wireless Network Adapter”) you will be able to access the “Wireless Network WLAN Monitor” software from the icon that will appear in the system tray at the lower right corner of the screen (by the clock).

Double click the icon to display things such as the Link Information screen which displays signal strength and link quality information about the current connection. To perform configuration changes, click the Profiles tab. To search for available wireless networks, click the Site Survey tab (or the “Connections” button in the USB utility).

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Connect the Wireless Network AdapterThe instructions for installing the hardware for both the USB and PC card are essentially the same but they use their own, different driver CDs included in their packaging. Make sure the Setup CDROM is in the CD-ROM drive.

If you are installing a wireless network adapter on a desktop computer connect one end of the USB cable to the USB Network Adapter.

Connect the other end to a computer’s USB port.

If you are installing a wireless network adapter on a laptop computer slide the PC Card completely into the PCMCIA slot with the PC Card’s label facing up.

Windows will automatically detect the new network adapter. Leave the default setting at “Install the software automatically” and click the Next button. Follow the prompts on the screen to complete the hardware detection process.

NOTE: Windows 2000 and XP users may be prompted that a “digital signature has not been found” or “this driver has passed Windows logo testing…”. This is normal.

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The WUSB11 has been verified to run on Windows 2000 and XP. Click “Yes” or “Ok” to continue.

When Windows has finished installing the driver, click the Finish button. Restart the computer if prompted.

Configure the Network Adapter in Windows XPThese instructions are valid only for Windows XP users.

Windows XP has a built-in configuration tool. Use Windows XP Wireless Zero Configuration (in the system tray at the bottom of your screen) to configure the wireless network adapter.

After installing the drivers for any wireless network adapter in Windows XP you may see a balloon message on the System Tray that a new network device has been found. Double click the balloon or right click the network icon to see a menu. Click on “View available wireless networks”.

The following window displays the available wireless networks within radio range of this computer. You should see “linksys”, if not, reposition the router and try again. See the “Troubleshooting” section of this guide for more details on improving reception.

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Highlight “linksys”. If available, put a check mark in the box at the bottom that says “Allow me to connect…”. Otherwise just click “Connect”.

You may see a message that you have successfully connected to the wireless network.

NOTE: If this computer is to be the primary, you are ready to open the Internet Explorer and begin configuring the router. Skip the rest of the steps in this section and refer back to the “Connect and Configure the router” section of this guide for instructions.

If router has already been configured correctly and the primary computer is online, you should now be able to enter a URL, such as www.gateway.com, in the address bar of Internet Explorer and be online with this secondary computer. Test clicking on several links to make sure you are actually online and not looking at pages cached in memory.

Test if you can access the drive on other computers on the network by clicking “Start”, then “Run” and type in two back-slashes (\\) and the other computer’s name (such as \\computer1). If the connection is successful you will see a window open with folders for the shared drives on that computer. Refer to the “Troubleshooting” and “How do I…?” sections of this guide if the connection was not successful.

Install network printers if applicable. Refer to the “How do I…?” section of this guide for detailed instructions.

The installation is complete for this computer, move on to any remaining computers and repeat these instructions.

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How Do I…?

How do I enable encryption, VPNs or gaming through the router?All of these features and more are available but are not configured or supported by NCR installers or Gateway technicians. Refer any questions about out of scope features to the Users Guide that comes with the Linksys products.

How do I find the IP address?Windows 2000, XP - Click on “Start”, then “Run”. In the “Open:” box type “command” or “cmd” (without quotation marks) and click “Ok”. A DOS window opens, at the flashing command prompt type in the command “ipconfig” (without quotation marks) and press the "Enter" key. From the list that appears find the “IP Address”. NOTE: There may be several IP addresses listed. It is common for a computer to have more than one network adapter and each one may have its own IP address. The network adapters may be listed by the manufacture and model name of the card or only be listed under the heading of “Ethernet adapter 0”, “Ethernet adapter 1” etc. If an adapter is already connected to the router, you may also be able to identify it by its assigned IP address of 192.168.x.x.

Windows 98 and ME users can also use the “winipcfg” command in Start\Run line to find an IP address. Make sure you are looking at the correct network card (you want the one that is connected to the network) in the drop down box. If the adapter is connecting to the router, it should be assigned an IP address of 192.168.x.x.

How do I renew the IP address of a network card?Windows 2000, XP - Click on Start\Run. In the “Open:” box type “cmd” or “command” (without quotation marks) and click “Ok”. A DOS window opens, at the flashing command prompt type in the command “ipconfig /release” (without quotation marks) and press the "Enter" key, then “ipconfig /renew” and press the "Enter" key. If you are connected to the Linksys Router, you will have an IP address in the range of 192.168.x.x. If it did not succeed, you will have an IP address in the range of 169.254.x.x.

Windows 98 and ME users can also use the “winipcfg” command in Start\Run line to renew an IP address. Make sure you are looking at the correct network card (you want the one that is connected to the network) in the drop down box. Click the “Release”, then “Renew” buttons. If the adapter is connecting to the router, it should be assigned an IP address of 192.168.x.x.

How do I find the MAC address of a network card?This is a 12- digit hexadecimal code that appears as a series of letters and numbers, assigned to every piece of network hardware for identification, like a serial number.

Windows 98, ME, 2000, XP - Click Start\Run. Type in “command” (without quotation marks) and click “Ok”. A DOS window opens, at the flashing command

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prompt type in the command “ipconfig /all” (without quotation marks) and press the "Enter" key.

From the list that appears, write down the “Physical Address”, this is your network adapter’s MAC address. NOTE: There may be several MAC (physical) addresses listed. It is common for a computer to have more than one network adapter and each one will have its own MAC (physical) address. You want the MAC (physical) address for the network adapter that had been connected to the Cable\DSL modem. If you have already connected the router to the network card and it is being assigned an IP address by the router you can identify the correct network adapter by its IP address of 192.168.x.x. The correct MAC (physical) address will be listed three rows above this IP address.

Windows 98 or ME - Go to Start, Run, type in “winipcfg” (without the quotation marks) and click “Ok”. From the Ethernet Adapter Information window that opens make sure you are looking at the correct network card (you want the one that was connected to the cable box) in the drop down box. Write down the “Adapter Address”, this is your network adapter’s MAC address.

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How do I share a hard drive?Windows 98, ME - Double click the “My Computer” icon on the Desktop screen, then right click on the icon for ‘Local Disk (C:)”. From the menu that appears click “Sharing” (see troubleshooting section of this guide if there is no sharing option). Put a bullet next to “Shared As” and at the bottom of the page put a bullet next to “Full”. Leave the password fields blank, and click on “Ok”. You should see a picture of a hand underneath the icon of the shared drive if it was successful.

Windows 2000 - Double click the “My Computer” icon, then right click on the icon for “Local Disk (C:)”. From the menu that appears click “Sharing”. Select “Share this folder” and click “Ok”. NOTE: If the share name appears as “C$” click on the button at the bottom of this page labeled “New Share”. On the next page name the new share “C” (without quotation marks) and click “Ok” at the bottom of both pages. It will take a moment to finish setting permissions and then you should see a picture of a hand underneath the icon of the shared drive if it was successful.

Windows XP – From the start menu click on “My Computer”, then right click on the icon for “Local Disk (C:)”. From the menu that appears click “Sharing and Security”. Click on the phrase “If you understand the risk but still want to share the root of the drive, click here”. If you see the phrase “If you understand the security risks but want to share files without running the wizard, click here” in the middle of the following page, click on it. From the next box that appears select “Just enable file sharing” and click “Ok”. Now you will be back at the previous page and you can put a check mark in the box next to “Share this folder on the network”. Click “Ok” at the bottom of the page. It will take a moment to finish setting permissions and then you should see a picture of a hand underneath the icon of the shared drive if it was successful. NOTE: Windows XP does not give fill access to all folders even though the entire hard drive has been shared. Individual folders such as “My Documents” must have sharing enabled before its contents will be accessible to other computers on the network.

How do I share a printer that is physically attached to this computer?Windows 98, ME, 2000 - Click on Start\Settings\Printers. Look for the icon with the check mark over it, this will be the default printer. Right click on the icon for the default printer and from the menu that appears click “Sharing”. Put a bullet next to “Share this printer”. Click “Ok”. NOTE: If you do not see the option for “Sharing” then “File and Print Sharing” has not been enabled. Refer to the troubleshooting section of this guide for instructions to enable it.

Windows XP – In the “Control Panel” click on “Printers and Other Hardware” then (or) the icon for “Printers and Faxes”. Right click on the printer you wish to share, and select "Sharing". Select “Share this printer”. Click on "Ok".

How do I install a network printer on a remote computer?Windows 98, ME, 2000, XP – Verify that printer sharing has been enabled on the computer that the printer is physically attached to (see above). Click on Start\Run and type in two backslashes (\\) and the name of the remote computer (example: \\

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computer1), then click “Ok”. If the network settings are correct you will see a box appear with icons for all the shared drives and printers on the remote computer. Right click on the icon for the printer you want to install and from the menu click “Connect”. Follow the prompts to install a network printer. If you are prompted for drivers during the installation you may be able to use the original driver CD that came with the printer or refer to the printer’s manufacture for further driver information or installation instructions.

How do I test if I can access the drive on other computers on the network?Windows 98, ME, 2000, XP – It may take some time for icons of the different computers to show up in “Network Neighborhood” or “My Network Places”. In the meantime, you can test if you can directly access the shares on other computers by clicking “Start”, then “Run” and type in two back-slashes (\\) and the other computer’s name (such as \\computer1). If the connection is successful you will see a window open with folders for the shared drives on the other computer. If this is not successful you can troubleshoot whether the problem is related to a sharing, guest account or firewall issue by using the “Ping” command from a command (DOS) prompt. Click Start\Run and type “command” (without quotation marks), then click “Ok”. From the flashing cursor type “ping” and then the IP address of the other computer (refer to “How do I find the IP address?” instructions above) you are trying to connect to, such as “ping 192.168.0.2”. If you receive replies, you can communicate on the network level. Refer to the “Troubleshooting” section of this guide for help resolving connectivity issues.

How do I check the computer name and workgroup name?Windows 98, ME – From the desktop, right click on the icon for “Network Neighborhood” or “My Network Places”. From the menu that appears select “Properties”. At the top of the next window click on the “Identification” tab. Here you can verify that the “Computer name” (not the same thing as the “Computer description”) listed here is unique for each individual computer, and the “WORKGROUP name” listed here should be the same for every computer on the network (use the default name of WORKGROUP, in all capitol letters).

Windows 2000 – In “Control panel” double click on the “Network and Dial up connections” icon. Along the top of the next window, on the menu bar, click on “Advanced”, then “Network Identification”. Verify that the “Full Computer name” (not the same thing as the “Computer description”) listed here is unique for each individual computer, and the “WORKGROUP name” listed here is the same for every computer on the network (use the default name of WORKGROUP, in all capitol letters). Click on the “Change…” button to make any necessary changes.

Windows XP – From the “Start” menu, right click on “My Computer” and from the menu that appears click on “Properties”. At the top of the next window click on the “Computer Name” tab. Verify that the “Full Computer name” (not the same thing as the “Computer description”) listed here is unique for each individual computer, and the “WORKGROUP name” listed here is the same for every computer on the network

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(use the default name of WORKGROUP, in all capitol letters). Click on the “Change…” button to make any necessary changes.

How do I enable the guest account?NOTE: This step is not necessary in Windows 98 or ME.

Windows XP – In “Control Panel” click on “User Accounts”. Double click on the icon for “Guest account”, and then click “Turn on the Guest Account”.

Windows 2000 - Right click on the “My Computer” icon on the desktop and from the menu that appears click “Manage”. From the list of folders that appear in the left pane of “Computer Manager” click on the plus sign next to “Local Users and Groups”. Click on the “Users” folder. Now in the right pane, place your mouse over the folder for “Guest account” and right click. From the menu that appears select “Properties”. Take the check out of “Account is disabled” and click “Ok”.

How do I enable/disable Browse Master?NOTE: This step is not necessary in Windows 2000 or XP.

Windows 98, ME – In “Control panel” double click on the “Network” icon. From the list of network components double click on “File and Printer Sharing for Microsoft Networks”. “Browse Master” should already be highlighted by default, change the value to disabled and click on “Ok”.

Troubleshoot

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Internet Explorer attempts to dial out through a phone lineGo to the Control Panel, open the “Internet Options” icon and click on the “Connections” tab. Put a bullet mark next to “Never Dial a Connection” and click on “Ok”.

Internet Explorer reports, “cannot connect to the proxy server”Go to the connection properties of Internet Explorer (found in “Internet Options” icon in the control panel) and click on the “LAN Settings” button and remove any check marks from the boxes next to “Use a proxy server” and “Use configuration script”.

I’m sure I’m using the DSL provider’s correct user and password to configure the router but I can’t get online - or - the DSL provider says they use PPPoA

A few DSL internet providers use a reservation type of PPPoA. This means it requires proprietary software, supplied by the ISP, to be installed on the computer before the computer can get online. There is no way to load this software onto the router so there is no way for the router to work with PPPoA. The simple way to determine what reservation type is in use and if you are using the correct username and password is to call the ISP and ask 1.) what reservation type do they use; PPPoE or PPPoA? and 2.) if they do use PPPoE, what is the full, correct username and password? It is case sensitive (Aa, Bb, Cc etc.) and some providers require the domain name included in the username (joesaccount@att.net) so stress to them that you need to know the exact information.

Can I configure the router to support satellite ISPs?Satellite ISPs are supported only if their hardware and reservation type are compatible with the Linksys router – most are not. Most satellite providers use a modem that connects to the primary computer by USB cable. There is no way to connect a USB cable to the router and, while we can set up a LAN for the customer, we do not support configuring Windows’ Internet Connection Sharing over a LAN. Other satellite providers use PPPoA (see above) and still others use a “One Way Connection (needs one connection from the ISP’s modem to complete a downlink and a separate connection, usually through dial up modem to a phone line, to complete an uplink)”. Sharing an Internet connection through the Linksys router with these setups will not work. You can call the ISP if you need to verify the reservation type they are using.

Computers on the network recognize the router but do not get online or get an IP address

In Windows XP delete any “Network Bridge” icons on the Network Connections page – it will not allow the router to assign IP addresses to the computers on the network. Go to Start\Control Panel\Network Connections and look for any icon labeled “Network Bridge”. Right click on the icon, and select “Delete”. Also, check for any firewall software. See the next section for disabling or removing firewalls.

Can get online but can’t share files with other computers on the network

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Uninstall any “Firewall” or “Security” software from “Add\Remove Programs” icon in Control Panel. Windows XP also has an option for an internal firewall. To disable it go to Control Panel, open Network Connections and look for any icon described as “Firewalled”. Right click on the icon and open “Properties”, click “Advanced” tab and remove the check mark from the box labeled “Internet Connection Firewall”.

No option for “Sharing” a drive or printer in Windows 98 or MEIn Windows 98 and ME make sure File and Print Sharing is installed. Go to Start\Settings\Control Panel. Open the “Network” icon, click on the button labeled “File and Print Sharing”, and put a check mark in both boxes. Click “Ok” (twice) and reboot when prompted

No icon for a remote computer in “Network Neighborhood” or “My Network Places”

Make sure all of your systems are on the same workgroup. This makes sharing of files much easier. Refer to the “How do I…?” section on this guide se on how to find out the computer name and workgroup name. Also, because of master browser issues*, it may take some time for icons of the different computers to show up in “Network Neighborhood” or “My Network Places”. If there is at least one computer with Windows XP on the network, disable the Master Browser settings on any Windows 98 or ME computers on the network. There can be only one master browser on a network and XP will automatically elect itself as the master browser. (This is not an issue if all of computers are only running XP or all of computers are only running 98, ME). You can test if you can directly access the shares on other computers by clicking “Start”, then “Run” and type in two back-slashes (\\) and the other computer’s name (such as \\computer1). If the connection is successful you will see a window open with folders for the shared resources on the other computer.

Intermittent "Low" or "No Signal Strength" ReportedISSUE: After initial setup of the wireless solution or after moving one of the computers on the wireless network, the connection status may be reported as "low signal strength" to "no signal strength" even though the wireless devices are within the stated range of 150 feet indoors. This allows only an intermittent or no connection at all to other computers on the network or to the Internet. CAUSE: This issue is caused by active interference of the radio signal between the Router and the wireless network adapter. The 802.11b standard uses the same 2.4-gigahertz (GHz) radio bandwidth as many other consumer products, such as cordless phones and microwave ovens. Other metal objects or rooms that have steel studs in the walls, metal filing cabinets, florescent or halogen lamps, and nearby electrical motors may cause interference.RESOLUTION: Move the router or wireless network adapter to a position that gives better signal strength or try to eliminate nearby sources of active interference. Try to get the router or wireless network adapter on the computer mounted higher in the room or moved a few feet from one side to the other. The same interference that causes static on a cordless phone can often be resolved in this way, moving the wireless devices to a new position a few feet away or, if possible, a better line of

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sight. Also, if possible, move the router to a more central location between all of the computers on the network.

Why can’t I see the other computers on the network checklist: Share the C: drive (in Windows 98 and ME make sure File and Print Sharing is

installed). In Windows XP and 2000, turn on the guest account Verify that every computer on the network has its own unique “computer name”, and

that they all share a common “workgroup name”. In Windows XP delete any “bridge” icons on the Network Connections page. Also,

for any icon described as “firewalled” on this page, disable the firewall settings in its properties (remove check mark from the advanced tab).

Uninstall any firewall software If there is at least one computer with Windows XP on the network, disable the Master

Browser settings on any Windows 98 or ME computers on the network.

Contact Information

877-398-6580 option #6, then option #1 – After using this guide to setup and resolve most common installation issues, Gateway’s Wireless Network Support technicians are available for any further troubleshooting. This phone number is only for NCR technicians installing the wireless network solution. This is not to be given to customers.

877-485-1465 - This number is to be given to customers if they should need to contact Gateway’s Wireless Network Support team about technical issues with their wireless network solution only.

800-846-2301 – Gateway’s general tech support number for all other technical issues (video problems, CD-ROM issues, etc.).

800-846-2000 – Main number to Gateway. To be used to contact Customer Service for questions about non-technical issues (re-scheduling onsite installation appointments, missing parts, tracking shipments, etc.).

Linksys’s web site - http://www.linksys.com/support/support.asp

Orinoco – http://www.agere.com/support/

ActionTec - http://www.actiontec.com/support/wireless/80211b_pci/index.html

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