QNA - Quality Narrative Analyzer Detail Report Vehicle ... · service narrative information customer comment:customer complains that intermittently the right side turnsignal is totaly

QNA - Quality Narrative Analyzer Detail ReportVehicle Problem Tracking Report#: SSV004602483

Vehicle Information Repair Information Dealer Information

VIN: 1D7HA18KX4J Report#: SSV004602483 Zone/Cd: 71-52912

Model Year: 2004 Open Date: 07/13/2005 Name: GLENN E THOMAS COMPANY

Make/Model: DODGE Mileage: 35234 Address: 2100 E SPRING ST

RAM 1500 ST QUAD CAB 4X2 Warr Built Dt: 09/10/2003 SIGNAL HILL, CA 90755

DR1L41 Supplier RP: J1 Phone: 562 426-5111

Engine: EKG-3.7L V6 Engine (Ser #:K232320670)

Transmission: DDC-5-Speed HD Manual Transmission (Ser

Plant: ST. LOUIS ASSEMBLY II - NORTH

MDH: 091012

Part Information

Part Number Part Description Quantity Cost/Unit Fail Cd Retn Dt

** No Parts Information Available

Labor Information

LOP LOP Description Cost Fail Cd

** No Labor Information Available

Service Narrative Information

Customer Comment:TURN SIGNAL INDICATORS WILL ILLUMINATE OPPOSITE OF TURN SIGNAL SWITCH POSITION. LEFT SIDE FLASHES WHEN RIGHT SIGNAL IS USED AND VICE VERSA. AT TIMES

Service Action:AUTHORIZED CCN :JLS172:07/13/2005

Correction:



VIN: 1D7HA18N04J Report#: SSV008546285 Zone/Cd: 66-68739

Model Year: 2004 Open Date: 10/30/2006 Name: EAST TENNESSEE DOD-CHRY-PLYM-J

Make/Model: Mileage: 23286 Address: 2712 NORTH MAIN ST.

RAM 1500 SLT QUAD CAB 4X2 Warr Built Dt: 05/18/2004 CROSSVILLE, TN 38555

DR1H41 Supplier RP: J1 Phone: 931 484-9746

Engine: EVA-4.7L V8 MPI Engine (Ser #:K079414503) 931 707-9576

Transmission: DGQ-5-Spd Automatic 545RFE Transmiss (Ser


MDH: 051817

Part Information



Labor Information




Customer Comment:CUSTOMER COMPLAINS THAT INTERMITTENTLY THE RIGHT SIDE TURNSIGNAL IS TOTALY INOP, ONE TIME HE TURNED ON THE RIGHT AND THE LEFT SIDE CAME ON.

Service Action:THE MULTI FUNCTION SWITCH SENDS THE LAMP SIGNAL TO THE CCN. THAT THEN BUSSES THE SIGNAL TO THE FCM WHITCH FLASHES THE THE TURN SIGNAL. AND THE

Correction:




Model Year: 2006 Open Date: 07/21/2008 Name: FENTON DODGE CHRYSLER JEEP

Make/Model: Mileage: 32457 Address: 101 N HOBART ST

RAM 1500 SLT QUAD CAB 4X2 Warr Built Dt: 08/31/2005 PAMPA, TX 790656101

DR1H41 Supplier RP: Phone: 806 665-8404

Engine: EVA-4.7L V8 MPI Engine (Ser #:K224514519)



MDH: 083110

Part Information



Labor Information




Customer Comment:CC: TURNS SIGNALS OPERATE OPPOSITE OF INPUT FROM THE SWITCH ACTIVATION AT TIMES. TECH STATES HE HAS NOT BEEN ABLE TO DUPLICATE THE CONCERN.

Service Action:ADVISED TECH TO CHECK SWITCH INPUT TO THE CLUSTER. ADVISED TO LOAD TEST GROUNDS ON EXTERIOR TURN SIGNAL CIRCUITS. MONITOR INDICATOR OPERATION

Correction:




Model Year: 2002 Open Date: 08/09/2004 Name: HENDRICK DODGE

Make/Model: DODGE Mileage: 32884 Address: 81 MACKENAN DRIVE

RAM 1500 QUAD CAB PICKUP Warr Built Dt: 08/23/2001 CARY, NC 27511

DR1L41 Supplier RP: Phone: 919 319-9225


Transmission: DG4-Multi-Speed Auto 45RFE Transmiss (Ser


MDH: 082314

Part Information



Labor Information




Customer Comment:WHEN USING THE RIGHT TURN SIGNAL, IT WONT COME ON AT TIMES, WHEN USING THE LEFT TURNSIGNAL, SOMETIMES THE RIGHT TURN SIGNAL COMES ON. NO COD ES

Service Action:ADVISED TECH TO CHECK THE INPUT GOING TO THE CLUSTER FROM THE MULTI-FU NCTION SWITCH. TECH TO CHECK THE WIRING FROM THE FCM TO THE TURNSIGNAL

Correction:



VIN: 1D7HA18N13J6 Report#: SSV008294262 Zone/Cd: 74-42957

Model Year: 2003 Open Date: 06/08/2006 Name: FLOWER MOTOR CO INC

Make/Model: Mileage: 61458 Address: 2580 N TOWNSEND AVE

DODGE RAM 1500 QUAD CAB PICKUP Warr Built Dt: 04/24/2003 MONTROSE, CO 814014900





MDH: 042414

Part Information



Labor Information




Customer Comment:HUB STATES THIS VEHICLES TURN SIGNALS ARE NOT OPERATING PROPERLY. IF THE SIGNALS ARE OFF CENTER POSITION, THE TURN SIGNAL FLASHES RIGHT. IF TURNED

Service Action:STAR ADVISED HUB TO A POSSIBLE CLUSTER. ************************************CLOSING***************************************\r\nHUB STATES HE REPLACED THE CLUSTER FOR REPAIR.

Correction:



VIN: 1D7HA18N14S Report#: SSV009017129 Zone/Cd: 71-25024

Model Year: 2004 Open Date: 09/06/2007 Name: FIRESIDE DODGE

Make/Model: Mileage: 34920 Address: 4620 MCHENRY AVE

RAM 1500 SLT QUAD CAB 4X2 Warr Built Dt: 07/01/2004 MODESTO, CA 953569535

DR1H41 Supplier RP: S1 Phone: 209 524-6811



Plant: WARREN TRUCK ASSEMBLY PLANT 1

MDH: 070121

Part Information



Labor Information




Customer Comment:CUSTOMER STATES RIGHT TURN SIGNAL IS INOP, UNTIL LEFT TURN IS USED, THEN RIGHT SIGNAL IS FUNCTIONAL,AND LEFT BECOMES INOP. TECH STATES THERE ARE NO

Service Action:ADVISED TECH TO MONITOR INPUTS FROM SWITCH TO CLUSTER AND MONITOR OUTPUTS FROM FCM.ADVISED TECH WE HAVE SEEN ISSUES WITH FCM. TECH REPLACED

Correction:

QNA - Quality Narrative Analyzer Detail ReportDealer Product Sampling Report#: 413831253121


VIN: 1D7HA18N22S Report#: 413831253121 Zone/Cd: 66-41383

Model Year: 2002 Open Date: 10/01/2003 Name: ORLANDO DODGE CHRYSLER JEEP

Make/Model: DODGE Mileage: 30035 Address: 4101 W COLONIAL DR

RAM 1500 QUAD CAB PICKUP Warr Built Dt: 02/04/2002 ORLANDO, FL 328088122

DR1L41 Supplier RP: MD Phone: 407 299-1120

Engine: EVA-4.7L V8 MPI Engine (Ser #:)



MDH: 020423

Part Information


56045515AA SWITCH -MULTIFUNCTION 1 49.42 X 01/01/0001

Labor Information




Customer Comment:LEFT TURN SIGNAL ARROW LIGHTS WHEN RIGHT TURN SIGNAL IS USED, WIPERS ONLY HAVE ONE INTERMITTENT SPEED

Service Comment:WIPER AND TURN SIGNAL DEFECTS

Service Action:REPLACED MULTIFUNCTION SWITCH




Model Year: 2003 Open Date: 03/30/2004 Name: STAR DODGE

Make/Model: DODGE Mileage: 23070 Address: 5101 SOUTH FIRST STREET

RAM 1500 QUAD CAB PICKUP Warr Built Dt: 07/19/2002 ABILENE, TX 796051334





MDH: 071917

Part Information



Labor Information




Customer Comment:LEFT TURN SIGNAL TURNS ON THE RIGHT INDICATOR IN THE CLUSTER :NDB3:0 3/30/2004

Service Action:REC. TO REPLACE THE CLUSTER :NDB3:03/30/2004 AUTHORIZED CLUSTER. :DJP66:03/30/2004

Correction:



VIN: 1D7HA18N23S1 Report#: SSV003856176 Zone/Cd: 66-68091

Model Year: 2003 Open Date: 08/06/2003 Name: LIBERTY CHRYSLER DODGE JEEP, I

Make/Model: DODGE Mileage: 5454 Address: 750 WEST OGLETHORPE HIGHWAY

RAM 1500 QUAD CAB PICKUP Warr Built Dt: 09/20/2002 HINESVILLE, GA 313135406





MDH: 092017

Part Information



Labor Information




Customer Comment:THE HEADLIGHTS AND HAZARDS WONT GO OFF, THE RIGHT TURN SIGNAL BLINKS W HEN LEFT TURN SIGNAL IS ACTUATED. CODE IN THE MIC FOR TURN HAZARD INP UT

Service Action:AUTHORIZED CLUSTER. :CCM8:08/06/2003

Correction:




Model Year: 2006 Open Date: 09/07/2007 Name: DON DAVIS CHRYSLER DODGE

Make/Model: Mileage: 13125 Address: 214 WEST HWY 332

RAM 1500 SLT QUAD CAB 4X2 Warr Built Dt: 03/10/2006 LAKE JACKSON, TX 77566





MDH: 031009

Part Information



Labor Information




Customer Comment:WHEN USING THE LEFT TURN SIGNAL THE RIGHT BLINKS AND VICE VERSA. IT DOES NOT HAPPEN ALL THE TIME. THE DLR HAS NOT BEEN ABLE TO DUPLICATE THE

Service Action:POINTS TO A TIPM ISSUE IF NO WIRING CONCERNS. ORDER NUMBER : 7980** NAT

Correction:




Model Year: 2003 Open Date: 08/09/2004 Name: BOUNDS CHRY-PLYM-DODGE-JEEP

Make/Model: DODGE Mileage: 22915 Address: 403 SOUTH LOOP HWY 59

RAM 1500 QUAD CAB PICKUP Warr Built Dt: 11/11/2002 LIVINGSTON, TX 77351





MDH: 111106

Part Information



Labor Information




Customer Comment:INTERMITTENTLY WHEN USING THE LEFT TURN SIGNAL THE RIGHT TURN SIGNAL C OMES ON. NO CODES ARE PRESENT IN THE FCM. :CJK35:08/09/2004

Service Action:CHECK THE FCM TO IPM CONNECTIONS. NO COMMON CONCERNS. CHECK FOR AFTERM ARKET TRAILER TOW WIRING. :CJK35:08/09/2004

Correction:




Model Year: 2004 Open Date: 10/19/2005 Name: CLIPPINGER CHRYSLER JEEP DODGE

Make/Model: DODGE Mileage: 48602 Address: 298 N AZUSA AVE

RAM 1500 SLT QUAD CAB 4X2 Warr Built Dt: 12/11/2003 WEST COVINA, CA 91791





MDH: 121122

Part Information



Labor Information




Customer Comment:THE TURN SIGNALS. WORK OPPOSITE AT TIMES. WHEN OPERATING THE LEFT, THE RIGHT TURN SIGNAL COMES ON. :DAH18:10/19/2005

Service Action:THE DLR NEEDS TO GO UNDER THE MIC AND CHECK THE TURN SIGNAL INPUT AT T HE TIME THAT IT IS OCCURING. :DAH18:10/19/2005

Correction:




Model Year: 2006 Open Date: 10/26/2007 Name: SAN MARCOS CHRYSLER PLYMOUTH D

Make/Model: Mileage: 24261 Address: 2990 I.H. 35 SOUTH

RAM 1500 SLT QUAD CAB 4X2 Warr Built Dt: 05/05/2006 SAN MARCOS, TX 78666





MDH: 050509

Part Information



Labor Information




Customer Comment:B165E WITH THE LEFT TURN SIGNAL ON, THE RIGHT ONE ALSO COMES ON

Service Action:ADVISED TO MONITOR THE SWITCH INPUT INTO THE MIC AND NOTE THE REQUEST

Correction:




Model Year: 2006 Open Date: 08/22/2008 Name: SALSBURY'S DODGE CITY LLC

Make/Model: Mileage: 35543 Address: 9550 AIRLINE HIGHWAY

RAM 1500 SLT QUAD CAB 4X2 Warr Built Dt: 01/05/2006 BATON ROUGE, LA 708155552





MDH: 010521

Part Information



Labor Information




Customer Comment:CUSTOMER STATES ON 4 DIFF. OCCASIONS WHEN TURNING ON LEFT TURN SIGNAL RIGHT TURN WOULD BLINK AND VICE VERSA

Service Action:JERRY,TRACK THE INPUT FROM THE TURN SIGNAL SWITCH - IF THE INPUT IS OK WE HAVE SEEN SOME FCM FAILURES.

Correction:




Model Year: 2002 Open Date: 01/21/2003 Name: HELFMAN DODGE INC

Make/Model: DODGE Mileage: 2067 Address: 7720 KATY FREEWAY

RAM 1500 QUAD CAB PICKUP Warr Built Dt: 07/10/2002 HOUSTON, TX 77024

DR1L41 Supplier RP: S1 Phone: 713 533-6100




MDH: 071020

Part Information



Labor Information




Customer Comment:TURN SIGNALS INOP AT TIMES AND OTHER TIMES THEY BOTH FLASH.AND OTHER T IMES WHEN TURNING ONE WAY THE OTHER SIDE BLINKS. :RRM4:10/18/2002 B ACK IN

Service Action:MONITOR SWITCH INPUTS AND WHEN TURN SIGNAL SWITCH IS TOGGLED DOES THE CLUSTER LAMP ILLUMINATE IF NOT REPLACE CLUSTER. :RRM4:10/18/2002 CH ECK FOR

Correction:



VIN: 1D7HA18N63S1 Report#: SSV004755598 Zone/Cd: 66-43806

Model Year: 2003 Open Date: 11/22/2005 Name: ANDERSON BROTHERS, INC.

Make/Model: DODGE Mileage: 36333 Address: HIGHWAY 43 NORTH

DODGE RAM 1500 QUAD CAB PICKUP Warr Built Dt: 07/30/2002 JACKSON, AL 36545





MDH: 073020

Part Information



Labor Information




Customer Comment:JIM STATES THIS CUSTOMER CONCERN IS THE TURN SIGNALS OPERATE OPPOSITE OF EACH OTHER INTERMITTENTLY. JIM CANNOT DUPLICATE THIS. :BM310:11/2 2/2005

Service Action:I ADVISED JIM PAST CASES SHOW POSSIBLE FCM OR IPM. :BM310:11/22/2005

Correction:




Model Year: 2002 Open Date: 06/25/2004 Name: BOSSIER COUNTRY

Make/Model: DODGE Mileage: 47897 Address: 350 EAST I H 45

RAM 1500 QUAD CAB PICKUP Warr Built Dt: 10/04/2001 FAIRFIELD, TX 75840

DR1L41 Supplier RP: Phone: 903 389-5100




MDH: 100412

Part Information



Labor Information




Customer Comment:IF LEFT TURN SIGNAL IS TURNED ON THE OTHER SIDE FLASHES. :RRM4:06/25 /2004

Service Action:ADVISED TO REPLACE SWITCH WITH MOST CURRENT PART NUMBER. :RRM4:06/25 /2004

Correction:




Model Year: 2003 Open Date: 05/27/2003 Name: DARRELL YATES AUTO MALL INC

Make/Model: DODGE Mileage: 10710 Address: 3001 SOUTH MUSKOGEE

RAM 1500 QUAD CAB PICKUP Warr Built Dt: 07/25/2002 TAHLEQUAH, OK 74464





MDH: 072507

Part Information



Labor Information




Customer Comment:CUSTOMER STATES WHEN THE LEFT TURN SIGNAL IS ACTUATED THE RIGHT TURN S IGNAL WILL OPERATE. TECH REPLACED THE FCM AND IT OPERATED FOR A COUPLE OF

Service Action:ADVISED TO WATER DOWN THE VEHICLE AND FROM UNDERNEATH TO GET THE IPM W ET. POSSIBLE IPM IS THE CONCERN. :WH11:05/27/2003

Correction:



VIN: 1D7HA18N73S Report#: 250625902201 Zone/Cd: 74-25062

Model Year: 2003 Open Date: 08/17/2005 Name: CHARLIE ZOOK MOTORS

Make/Model: DODGE Mileage: 32597 Address: 2101 E SIXTH ST/POB 3266

RAM 1500 QUAD CAB PICKUP Warr Built Dt: 08/05/2002 SIOUX CITY, IA 511023266





MDH: 080508

Part Information


56045515AA SWITCH -MULTIFUNCTION 1 42.70 X 01/01/0001

Labor Information




Customer Comment:SWITCH, LEFT STALK MULTIFUNCTION-Test and replace (B)

Service Comment:REPLACED SW BLINKING ON WRONG SIDE

Service Action:32597 TURN SIGNALS ARE BLINKING ON WRONG SIDE. REPLACED MULTIFUNCTION SW



VIN: 1D7HA18N73S1 Report#: 416262461511 Zone/Cd: 42-41626

Model Year: 2003 Open Date: 09/15/2005 Name: CHARLIE'S DODGE INC

Make/Model: DODGE Mileage: 30175 Address: 725 ILLINOIS AVENUE

RAM 1500 QUAD CAB PICKUP Warr Built Dt: 09/26/2002 MAUMEE, OH 435371796





MDH: 092615

Part Information


55077343AC SOCKET -TAIL STOP AND TURN LAMP 1 19.60 X 01/01/0001

Labor Information




Customer Comment:REPAIR TURN SIGNALS,INTERMITTENTLY WHEN USING THE LFT. THE RT.SIDE WOULD

Service Comment:

Service Action:PEFORMED DIAGNOSTIC TESTING,REPLACED THE LFT.REAR TAIL LIGHT CIRCUIT BOA




Model Year: 2006 Open Date: 08/23/2007 Name: REGANIS AUTO CENTER INC

Make/Model: Mileage: 33707 Address: 1901 E OVERLAND

RAM 1500 SLT QUAD CAB 4X2 Warr Built Dt: 01/06/2006 SCOTTSBLUFF, NE 69361





MDH: 010623

Part Information



Labor Information




Customer Comment:LEFT TURN SIGNAL WILL FLASH ON RIGHT SIDE AT TIMES FLASHED TIMP

Service Action:RECOMMEND DUPLICATE CONCERN, CHECK FOR RELATED CODES.

Correction:




Model Year: 2003 Open Date: 08/10/2004 Name: LIBERTY-DAYTON CHRYSLER-PLYMOU

Make/Model: DODGE Mileage: 22726 Address: 320 HWY 146 BYPASS

RAM 1500 QUAD CAB PICKUP Warr Built Dt: 08/20/2002 LIBERTY, TX 77575





MDH: 082020

Part Information



Labor Information




Customer Comment:2 PROBLEMS: 1.) AT TIMES WHEN USING THE TURN SIGNALS, SIGNAL RIGHT, T HE LEFT ILLUMINATES AND VICE VERSA. WINDSHIELD WASHERS SQUIRT ON THEIR OWN. NO

Service Action:ADVISED TECH FOR PROBLEM #1, REPLACE THE CLUSTER. FOR PROBLEM #2, TRA NSFER TO EVIC FOR NEW MODULE ORDER. :KB18:08/10/2004 REPLACE THE MO DULE PER

Correction:




Model Year: 2003 Open Date: 09/09/2004 Name: MCCOMB CHRYSLER-DODGE-JEEP

Make/Model: DODGE Mileage: 15919 Address: 2300 DELAWARE AVENUE EXTENSION

RAM 1500 QUAD CAB PICKUP Warr Built Dt: 07/09/2003 MCCOMB, MS 39648





MDH: 070922

Part Information



Labor Information




Customer Comment:CUSTOMER STATES THE TURN SIGNALS WORK BACKWARDS. TECH CHECKED AND THE MUX VOLTAGE DOES CHANGE WHEN OPERATING THE MFS. :SWM15:09/09/2004

Service Action:ADVISED TECH IF THE INDICATORS ARE LIGHTING OPPOSITE THE NREPLACE THE CLUSTER. :SWM15:09/09/2004

Correction:




Model Year: 2003 Open Date: 03/01/2007 Name: RAINBOW CHRYSLER DODGE JEEP OF

Make/Model: DODGE Mileage: 74674 Address: 2300 DELAWARE AVE

DODGE RAM 1500 QUAD CAB PICKUP Warr Built Dt: 07/09/2003 MCCOMB, MS 396486216





MDH: 070922

Part Information



Labor Information




Customer Comment:TURN SIGNALS OPERATE OPPOSITE INTERMITTENTLY WITH SWITCH. TECH PREVIOUSLY REPLACED THE MULTIFUNCTION SWITCH AND NOTED CONDITION HAS NOT

Service Action:ADVISED TECH NO LIKE CASES OR UPDATES FOUND. INSPECT TRAILER WIRING AND CONNECTIONS. NOTED CONCERN WILL NEED TO BE DUPLICATED.

Correction:




Model Year: 2004 Open Date: 05/26/2006 Name: GUNN DODGE LTD

Make/Model: Mileage: 39182 Address: 12540 I-35 NORTH

RAM 1500 SLT QUAD CAB 4X2 Warr Built Dt: 06/11/2004 SAN ANTONIO, TX 78233





MDH: 061123

Part Information



Labor Information




Customer Comment:CUSTOMER STATES TURN SIGNALS WORK OPPOSITE DIRECTION, TECH IS UNABLE TO DUPLICATE

Service Action:RECOMMEND DUPLICATE CONCERN

Correction:

Documents

QNA - Quality Narrative Analyzer Detail Report Vehicle ... · service narrative information customer comment:customer complains that intermittently the right side turnsignal is totaly