QManager Presentation

8/3/2019 QManager Presentation

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Digital Queue Management System


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Today banks are focusing on getting customers back into their

branches. Although many alternative ways of banking are

available, a large percentage of customers still require and seek

a more personalized service at their preferred branch.

Being customer service oriented, banks frequently face the

problem of lengthy customer queues and unpredictable waiting

time, causing tension and stress among both customers and

employees which result in efficiency decline.

Introduction


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What is the Q-Manager?

The solution is a queue management system, that enables the

confident administration of queues. With the Q-Manager, customers do

not stand end to end any more. Instead of standing in long queues,

customers may sit down and might learn some useful informationconcerning the services of the bank.

Q-Manager is a Digital Queue Management System that helps banks to

manage customer queues efficiently, reduce customer waiting time,allows staff to give better customer service and optimizes your

premises.


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How does it help the customer?

For Customers of the Bank

The customer comes up to the ticket dispenser, reads a range of offered

services and selects a service. Q Manage prints the ticket with his queue

number and data and time of entry.

Now the customer may wait until he will be called without bothering himself

to stand in line or not worrying about queue jumpers. Assessment of a

preliminary waiting time is also an advantage for the customer.


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How does it help the Staff?

For the Staff

While adjusting the system, each service and each counter is identified. With

services and counters adjusted in advance, each staff member sees whether

there are waiting customers.

If there are waiting customers, the staff member pushes a call key to process

the customer request.


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For the ManagerThe system records information and its related history on every printed ticket.

This data is useful for the managers who care about customer convenience

and the efficiency of the staff members.

The system provides reports such as:

Service wise log

Counter wise log

Customer wise log

Summary Report

How does it help the Manager?

Branch Manager can identify their VIP / VISHESHCustomers and can allocate RFID Cards to suchcustomers. These customers will get priority services atthe counters after using their RFID Cards at the QManagement System.


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How does it Work?

Arriving customers register themselves at the Q manager and takes anumbered ticket for the service he wants.

Ticket number is displayed on the screens in numerical order to callnext customer for service.

Ticket number is displayed not only on the TFT monitors but also onlarge Seven Segment Displays which can be installed at each counter.

Large banks can use multiple Seven Segment Displays for bettervisibility.

If customers do not attend the counter when his ticket number isdisplayed then Q Manager automatically recalls the numbers after aspecific time.


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How does it Work?

Customer registers atthe Q-Manager

Takes a printed tokenand waits his turn

Token number called on theSeven Segment Display andon counter display

Staff member calls thetoken number

Staff member calls the

token number

Bank


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Q-Manager Components

Registration UnitThe registration unit is located at the entrance of the branch.

The customer selects a service from the panel and the Q-Managerdispenses a printed numbered token with the data and time of entry.

Counter Unit Software

This software is loaded at the counter terminal and hasthree different options along with provision for displayingno. of pending customers.

Call

Counter Software

END

SKIP

Call / Recall customer

End Transaction

Skip customer who hasnot attended the call

Display UnitThis unit displays the current customer token numberbeing called at the respective counter.

The Display Unit


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Features of Q-Manager

Q-Manager is easy to install, simple to configure and is the perfect out-of-the-boxsolution for your needs. Q Manager fits into any environment and can be easilymoved anywhere it is needed to accommodate your changing customer flow.

Easy to Install

Q-Manager provides important statistical details about the waiting time forcustomers, processing time for customer transactions, number of customer in aperiod, processing time taken by particular counter and other efficiency reports.

MIS Reports

In addition to the display units, Q-Manager provides an audio facility to call thecustomer token numbers. The use of audio facility is optional and can be turned

off if the branch does not desire to use it.

Audio Facility in Hindi & English Language

Simple and easy-to-use design of all the elements helps to achieve a quick andefficient administration.

User Friendly


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Q-Manager makes it possible to provide priority services to the VIP or Visheshcustomers at the counters. Such customer numbers will be called on priority basison a specific counter (s).

RFID Cards for V.I.P. / Vishesh Customers

The token slip printed in Digital Q Management System is in Hindi Language andshows the Token No. and the Service Chosen by the customer along with therespective counter no. allocated to that service.

Printing of Token Slip in Hindi / Marathi Language

Routine Messages / Greetings / Power point presentations / Video Clippings etccan be generated & displayed at the bottom of the monitor attached to QManager.

Display of Messages / Power Point Presentation on the Monitor


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Support for eight banking servicesQ-Manager has the capacity to cater to up to eight types of banking services. It can alsobe customized to provide Single Window Transaction

Branch authorities can designated multiple windows for a service from the options

provided in the software. This can ensure that there are more counters for serviceswhich are more used.

Multiple Service Windows

If a customer fails to attend the transaction call, Q-Manager automatically recallssuch ticket numbers after a certain frequency to ensure that customers can

complete their transaction. Unattended tickets are discarded after threetransaction calls.

Ticket number recall (Optional)

Q-Manager is capable of handling and storing of data. If required, the data canbe backed-up using a USB pen drive.

Memory Module


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Advantages in using Q-Manager

Better Customer ServiceQ-Manager provides continuous services to the customers even during peak hours

at various service counters. Since customers have a printed ticket number queues

are more efficiently managed. This reduces the waiting and service time for

customers.

Improved Staff EfficiencyQ-Manager defines service wise window timings, this restricts the issue of tokens

beyond the specified period so that staff members can process existing transaction

more efficiently.

Reports for increased planningQ-Manager allocates different services to counters and to staff members. The

branch authorities can define these services and staff members attending to the

service. These numbers a reflected in various reports offered by Q-Manager which

helps the branch authorities in planning for the services.


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Advantages in using Q-Manager

Better Control Over Branch Performance at the

countersDigital Q Management System is backed up by Excellent Software features which

allow the controllers to have a look at the performanceof the branches at the counters without even visitingthe branches.The software at the branches creates a data base file which can be emailed at the

head office / regional office. A special software is provided at the controller offices

which read these files sent from the branches and create various MIS reports

instantly.

These reports gives exact information about the day to day working of the branch

at the counters. They are also very useful in knowing no. of customers every

branch every day, purpose of customers visit to the branch, their average waiting

and transaction time. Also information of each counter like (a) time of first and last

transaction at each counter (b) Lunch timings or Non transaction timings etc.


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Technical Specifications

PC Based Main Unit

Operating System : Windows 98 or later

Operating Voltage : 230 V AC

Power Consumption : 200 W (max.) for 5 counters

Four Digit, Seven segment LED display unit for displaying token

number with buzzer at the counters

Thermal Printer for token printing

Provision of connecting up to 30 counters in one unit

Size of main unit : 12" x 16" x 18' (LxBxH)


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Contact us

Digital Innovations18, Navnirman Society, Pratap Nagar, Ring Road,

Nagpur 440022, Maharashtra

Ph: (0712) 2241274

Mobile Ph: 9822222688, 9922508055

Fax: (0712) 2241274

Email: [email protected]

Digital Queue Management System
mailto:[email protected]:[email protected]

Documents

QManager Presentation