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8/3/2019 QM Process Overview
1/13
QM in ProcurementOverview
H88: Quality Management in Procurement
Scenario Overview
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Quality Management in ProcurementOverview
Quality management for the goods inbound process
Two sub-scenarios to cover both goods rejection and goods
acceptance
Linkage of quality certificate and material in quality info record
Including most of the technical objects for quality management,such as quality certificate, a complex inspection method, qualitynotification and vendor quality assessment
Vendor re-evaluation on a future good receipt date to show scorechanges on quality and delivery criteria
General QM evaluations
This scenario deals with quality inspection activities in theprocurement process, in which a customer orders goods from aspecified vendor and inspects them on receipt.
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Business Benefits Customer Supplier / Manufacturer Vendor Business Benefits
The purchasingdepartment orders
goods from a specifiedvendor.
A quality certificate ismandatory in thescenario. Thiscertificate is adocument receivedfrom the vendor.
The QualityManagementdepartment inspectsthe goods accordingto the qualityinspection plan (resultrecording). Allinspection results aredocumented in theinspection lot.
At the goods receipt,the material is posted
to quality inspectionstock. The systemcreates an inspectionlot automatically.
Create purchase order
Deliver goods
Create inbound delivery
Record quality certificate insystem
Process goods receipt
Create purchase requisition
Quality inspection /
Result Recording
Quality Management in ProcurementBusiness View Rejection Process
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Business Benefits Customer Vendor Business Benefits
In case the materialdoes not meet thestandards it will berejected during theusage decision.
To track quality issuesa quality notification iscreated. The vendor isinformed about therejection.
The goods issue isposted and thematerial is sent backto the vendor.
The transfer to theblocked stock restrictsthe material usage.
Once the material hasbeen rejected thedelivery is created toreturn the material to
vendor. A customernumber is assigned tothe vendor as a returncustomer.
During the vendorevaluation the qualityscore for the vendor ischanged automatically.
Usage decision /
Transfer to blocked stock
Create quality notification
Create return delivery
Post goods issue
Complete notification
Vendor evaluation
Supplier / Manufacturer
Quality Management in ProcurementBusiness View Rejection Process
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The vendor providesthe manufacturer witha new delivery of thematerial in a futuredate.
At the goods receipt,the material is postedto quality inspectionstock. The systemcreates an inspectionlot automatically and aquality certificate isgeneratedautomatically.
The material meetsthe quality standardsand will be acceptedduring usage decision.The transfer tounrestricted use stockmakes the material
available forproduction.
The QualityManagementdepartment inspectsthe goods accordingto the qualityinspection plan (result
recording). Allinspection results aredocumented in theinspection lot.
The purchasingdepartment carries outthe invoice verificationto post the invoice to
accounting.
Finally, you reevaluatethe vendor. Scorechanges againstdelivery and qualitywill be shown in thesystem.
Subsequent delivery
of material
Process goods receipt
Quality inspection
Usage decision / Transferto unrestricted use
Invoice verification
Vendor re-evaluation
Quality Management in ProcurementBusiness View Acceptance Process
Business Benefits Customer Supplier / Manufacturer Vendor Business Benefits
Allgemeine QM-Auswertungen
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Supplier/ManufacturerCustomer
Send goods
Re-send goods in future date
Quality certificate recording
Goods receipt to quality inspection stock andautomatic generation of inspection lot
Determination of inspection lot and inspection results recording
Change of status of quality certificate
Usage decision and material transfer to blocked stock
Creation of the quality notification
Return delivery from blocked stock
Completion of the quality notification
Vendor evaluation
Goods receipt in future date
Determination of inspection lot, inspection results recording
Change of status of quality certificate
Usage decision and material transfer to unrestricted stock
Invoice verification for the goods received
Vendor re-evaluation
Purchase requisition and purchase order processing
Inbound delivery based on the purchase order
Quality Management in ProcurementComponent Overview
QualityCertificate document linked with material in the system
Vendor evaluation change report
SAP ERP
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Material
SAP DocumentManagement
Vendor Plant
Link to:Quality Info Record
Quality Certificate Document
Quality Management in ProcurementCertificate Document Linked by Document Management
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Quality Management in ProcurementCosting for Return Delivery
PR Qty
The Purchase ProcedurePurchase Requisition
Purchase Order
Inbound Delivery by Vendor
Goods Receipt
PO Qty
Inbound Delivery
GR
The Return Procedure
Q Notification
Return Delivery
Notification to Customer
Q - Notification
Return Delivery
Notification to Customer
GI
From business point of view, both inbound and return delivery
should be handled by vendor.
No costing for the return delivery
Return delivery issue to update the PO open quantity
Add one activity in the Q Notification to inform vendor of taking the goods back
Q
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Quality Management in ProcurementVendor Evaluation Concerning Delivery Time
Return Delivery
GI
Vendor re-send the goods
Goods Receipt on a Late Day
Vendor Evaluation (check delivery score)
Run Vendor Evaluation Report to Compare
After goods return to vendor, vendor should re-send the goods tocustomer.Based on the same PO
Change the date of the GR to the some time later than required delivery date
Re-run the vendor evaluation function after GR
Run vendor evaluation report to compare the score reduction after a late delivery
Vendor Evaluation (check quality score)
Q lit M t i P t
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GoodsReceipt
QualityInspection
UsageDecision
H88-1000
Inspection Lot
Quality Certificatenot okay
okay
Quality Notification and Return Delivery
Vendor Evaluation with Quality and Delivery
In Quality Management in Procurement, the following elements are involved:
Quality Management in ProcurementOverview
Q lit M t i P t
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Quality Mangement in ProcurementRejection Process: Overview
(5) Creation of aquality notificationand a returndelivery withreference to thequality notification
(7) Completion ofthe qualitynotification
(8) Vendorevaluation
(6) Goods Issuefor returndelivery
(1) Purchasing: Order thegoods from vendor
(2) Certificaterecording in the
system and goodsreceipt posting to
quality inspectionstock. An
inspection lot isgenerated.
(3) Qualityinspection and
inspection resultsrecording
(4) Usage decision:Reject the goods and
transfer them toblocked stock
H88-1000
SensitiveInductor
ROH
Q lit M t i P t
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(5) Invoiceverificationwithreference tothe originalpurchase order
(6)Vendor re-evaluation andevaluation scorereport
(3) Qualityinspection and
inspection resultsrecording
(2)Goods receiptwith automatic
qualitycertificategeneration. Post
to qualityinspection stock
and inspectionlot creation.
(1) Subsequentmaterial delivery
from vendor
Quality Mangement in ProcurementAcceptance Process: Overview
H88-1000
SensitiveInductor
ROH
(7)General QMEvaluations ofqualityinspections lots
(4) Usage decision:Accept the goods and
transfer them to
unrestricted use stock
Q lit M t i P t
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This scenario deals with quality inspection activities in the procurement process,in which a customer orders goods from a specified vendor and inspects themon receipt.
The following business departments are involved in the process, executing therelevant actions:
Purchasing department:
Purchase requisition and purchase order processing Vendor evaluation Goods return processing Invoice verification
Inventory department:
Quality department:
Goods receipt processing Goods return delivery processing
Quality inspection Goods usage decision Quality certificate processing Quality notification processing General QM Evaluations
Quality Management in ProcurementInvolved Business Departments