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The business
Sender Receiver
Belgacom
slide 3 | BICS confidential | 16 May 2012
Belgacom
Swisscom
MTN
Fixed operators
Mobile operators
xSP’s
Fixed operators
Mobile operators
xSP’s
Credentials1.6 Bio EUR
revenue
27 Biominutes
Shareholders
57,6%
22,4%
slide 4 | BICS confidential | 16 May 2012
250+mobile
operators
600+clients 400
FTE
20%
4th largest voice carrier
15
20
25
BUILD DIVERSIFY CONSOLIDATEBio minutes
slide 5 | BICS confidential | 16 May 2012
0
5
10
15
'99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09 '10
World leader in mobile data
• 860+ destinations• 650+ direct • 240+ on-net mobile operators
� 850+ destinations� 620+ full2way� 210+ on-net mobile operators
slide 6 | BICS confidential | 16 May 2012
• 350+ destinations• 75+ on-net mobile operators
� 500+ destinations� 145+ on-net mobile operators
BICS datawarehouse
Data sources
DailyDaily
MMS platforms SMS platforms
Technical reportingTechnical reporting
Voicereporting
Voicereporting
Datareporting
Datareporting
slide 8 | BICS confidential | 16 May 2012
Billing system
Crescendo
CDRD Geoprobe
ContinuousContinuous
Datawarehouse
Objective reportingObjective reporting
Finance reportingFinance
reporting
reportingreporting
QoSreporting
QoSreporting
Intranet
Architecture
BTeqBTeq
Webi/Deski
OLTP
Extranet
OLTPOLT
POLTP
slide 9 | BICS confidential | 16 May 2012
Shortcomings...
• Complexity• Growing volumes• Increase of services• Increased complexity
• Reporting framework not evolved• Multi star schema’s, heavy objects,...
• Poor performance
Characteristics
• DB/ETL• 3 environments (DEV/UAT/PROD)• 5 Tb of data• ~ 70 workflows
• Reporting• 6 BOXI environments• +/- 30 universes• +/- 300 reports
Evolution
Weaknesses
Challenges
• Large, growing volumes
• Continuous updates
• Re-processing: last two months, Year-to-date...
• Large user community (~75% of BICS)
slide 10 | BICS confidential | 16 May 2012
• Large user community (~75% of BICS)
Qlikview requirements
• Large volumes but highly detailed
• Performance for front end & back end
• Ease of use to facilitate day to day
• Shorter development cycle
• State of the art functionalities
• Upgrade to intuitive look & feel
BICS use cases
Commercial
dashboard
Daily refresh
Quality of Service
dashboard
15 min refresh
slide 12 | BICS confidential | 16 May 2012
Retention period
• 3 months daily• 650 Mb
• +/- 13 million records
• 9 months monthly • 1,8 Gb
• +/- 22.5 million record
Retention period
• 24 h of RAW data• 175 Mb
• +/- 14,5 million records
Quality of Service dashboard
Setting
• Data sources
Network devices and monitoring
systems
• Contents
Quality of Service data
• Complexity
Technical QoS report
• Questions:
• Are we experiencing QoS problems?
• For which carriers/destinations?
• When did the problem(s) start/stop?
• Current approach:
VTM (JAVA – homemade)
slide 14 | BICS confidential | 16 May 2012
• Complexity
• Denormalized data model
• Simple reports
• Limited history
• Various levels of aggregation
• Challenges
• High volumes• Near real-time reporting, low latency:
network monitoring!
VTM (JAVA – homemade)
• New approach: QlikView
Simple report, created by BICS in a
couple of hours for the POC, with no
specific training on the tool
Current approach: VTMRun report on aggregated statistics, but:
• which destination to pick?
• which time range to pick?
���� No global overview
slide 15 | BICS confidential | 16 May 2012
Click for the results...Click for the results...
Select Time RangeSelect Time Range
SelectDestinationSelectDestination
Current approach: VTM
slide 16 | BICS confidential | 16 May 2012
• Pick one destination and time range at random
• If no issue, come back to the form and repeat
• If QoS issue
• is it destination or carrier-related?
• which TKG, which release causes?
���� Need other reports to find-out
• Global overview!
• Box size = number of seizures
• Color = NER
New approach: QlikviewNew approach: Qlikview
slide 17 | BICS confidential | 16 May 2012
• Color = NER
� Look for large red boxes: those are the QoS issues to focus on
� Click on a box to select the carrier: Drill-Down
Click toSelectCarrier
Click toSelectCarrier
New approach: QlikviewNew approach: Qlikview
Selected CarrierSelected Carrier
• Carrier selected
• Can see the QoS for all destinations
Only one impacted here
� Click on it!
slide 18 | BICS confidential | 16 May 2012
Click toSelectDestination
Click toSelectDestination
� Click on it!
New approach: Qlikview
slide 19 | BICS confidential | 16 May 2012
• Carrier and Destination are selected
� This selection is also active on the other report tabs!
New approach: Qlikview
• First Tab:
Time evolution of the QoS for same carrier and destination
� See when problem started and stopped
slide 20 | BICS confidential | 16 May 2012
New approach: Qlikview
Drill-down on the problematic time window
slide 21 | BICS confidential | 16 May 2012
New approach: Qlikview
Third Tab:
• Also for same carrier and destination
• For the selected time window
• Further drill downs per Release Cause and TKG
slide 22 | BICS confidential | 16 May 2012
TKGTKG
ReleaseCauseReleaseCause
� Initial questions fully addressed !!
Commercial dashboard
Setting
• Data sources
Pricing, billing, network,supplier &
reference data systems
• Contents
Operational figures
• Complexity
Commercial Dashboard
• Questions:
• “measures - destination/customer/...?
• Worst/best customers/destinations?
• Where loss in revenue, traffic,...?
• Impacts of special ‘events’-Trends
• Current approach:
slide 24 | BICS confidential | 16 May 2012
• Complexity
• Multiple source systems
• Intensive reprocessing
• Multiple angles
• Various levels of aggregation
• Challenges
• High volumes• Simple representation of complex
data
• 9am SLA
• Current approach:
• Up to 10 different reports to be used
• Time consuming (performance)
• Constant load on backend
• Multiple versions of “truth”
• New approach: Qlikview
One single dashboard combining all
New approach: Qlikview
slide 25 | BICS confidential | 16 May 2012
• Discover peaks/drops for costs, revenues,
volumes
• Compare last day/week/month figures
• Forecast running month figures
New approach: Qlikview
slide 26 | BICS confidential | 16 May 2012
Which customers/destinations caused the
increase/decrease ?
New approach: Qlikview
slide 27 | BICS confidential | 16 May 2012
• Focus, Filter on Top X cases only
• Analyse per product, time, other metrics
New approach: Qlikview
slide 28 | BICS confidential | 16 May 2012
• Show full details
• Real problem?
• Action required?
• For one customer/destination only?
What did Qlikview bring us?
Increased operational efficiency
Extended analysis• Encourage data
Quick time to value• Integration &
slide 30 | BICS confidential | 16 May 2012
efficiency
• Highly optimized, scalable IN MEMORY engine
• Encourage data exploration
• Associative experience
• Centralized analysis
• Integration & deployment
• Intuitive & fast learning curve
• Development efficiency
• Future reporting development