QAI Workforce Development Offerings Catalog 1 · PDF fileQAI | Workforce Development Offerings Catalog 5 Table of Contents Career Programs • Certificate Program in Software Project

QAI | Workforce Development Offerings Catalog 1


Workforce Development

Offerings Catalog


Contact Details

QAI USA Windsor at Metro Center, 2101 Park Center Dr.

Suite 200, Orlando, FL 32835-7614 Phone: +1 407-363-1111

Fax: +1 407-398-6817 [email protected]

QAI India

1010-12, Ansal Towers, 38 Nehru Place New Delhi -110019, India

Phone: +91-11- 26219792, 26220580 Fax: +91-11-26218974

[email protected]

QAI Singapore 391B Orchard Road #23-01

Ngee Ann City Tower B, Singapore - 238874 Phone: +65-6225-8139

Fax: +65-6225-8137 [email protected]

QAI China Rm. 1211, No.498 Guoshoujing Rd. Shanghai Zhangjiang Hi-Tech Park

Pudong New Area, Shanghai, China Zip: 201203 Phone / Fax: +86-21-51314155

[email protected]


Table of Contents

Innovation Management

• Six Sigma Master Black Belt

• Seven (7) Innovator Skills program for Leadership team

• Innovative Problem Solving Workshop

• Failure Analysis workshop

• Business Process Innovation

Certification Programs

• TRIZ Level 1 international certification program

• Innovator 7-Skills Assessment Tool for individuals

E-learning

• The Innovation Practitioner Certification Program

Agile Methodology

• An executive overview to Agile Methodology

• Agile Methodology Implementation

• Mastering Scrum Workshop (Scrum Alliance Authorized)

• Agile User Stories, Estimation and Planning & Agile Test Strategies and Management

• Co-Existence of CMMI® & Agile - The Balancing Act

Certification Preparatory Programs

• Agile Project Management

- PMI - ACP Contact Training Program

Human Capital Management

• Overview to People CMM®

• SEISM Authorized Introduction to People CMM®

• Excellence in Talent Management - A Process Approach

Project and Program Management

• Essential Software Project Management

• Core Project Management Concepts

• Project Management PLUS

• Quantitative Project Management

• Software Configuration Management

• Project Management through Microsoft Project 2007/2010

• Enterprise-wide PM Using MS Project Server 2007/2010

• Software Risk Management

• Risk Management

• Estimation Excellence using IFPUG FPA Method

• Estimation Excellence using COSMIC FP Method

• Estimation Basics

• Managing Successful Programmes (MSP) Foundation & Practitioner


• CSPM Preparatory Training

• PMP® Examination Revision Course

• PMP® Contact Training Program

• CAPM® Contact Training Program

• PgMP® Certification Preparatory Program


• PRINCE2® Foundation and Practitioner


Table of Contents

Career Programs

• Certificate Program in Software Project Management

E-learning Programs

• Basic Concepts of SPM

• Software Project Measurement and Metrics

• Basic Concepts and techniques of Estimation

• Measuring the Size of Software Products

• Outsourcing Project Work

• Risk Management

• Software Project Management

• Software Estimation

• Software Size Estimation using FPA

• Software Effort and Schedule Estimation

• Effort and Schedule Estimation using COCOMO II

• An Introduction to FPA

• An Introduction to COCOMO II

• An Introduction to COSMIC-FFP

• An Introduction to Project Management

• An Introduction to Risk Management

Quality and Process Improvement

• Demystifying High Maturity - The Statistical Way

• Software Quality Bootcamp

• Using Metrics for Effective Management

• Overview to CMMI® for Development

• SEIs Authorized Course on Introduction to CMMI® for Development

• Overview to ISO 9001: 2008

• SEI Authorized Course on Introduction to CMMI® for Services

• Overview to CMMI® for Services

• Overview to CMMI® for Acquisition

• CMMI® for Development Awareness Program

• CMMI® for Services Awareness Program

• CMMI® for Acquisition Awareness Program

• Software Internal Auditor Training

• Peer Reviews

• QC Tools using Minitab

• SEI Authorized Services Supplement for CMMI®

• Boot Camp for Software Quality

• Managing Software Project Risk

• Defining and Using Software Standards


• CASQ Preparatory Training

• CSQA Preparatory Training

• CMSQ Preparatory Training

E-learning Programs

• Software Quality Management

• Basic Concepts of Software Quality

• Software Quality Assurance

• Formal Technical Reviews

• Quantitative Software Process Management

• An Overview to CMMISM v 1.2


Table of Contents

Webinars

• Interpreting CMMI®-DEV Engineering Practices for Testing Organizations

• Introducing the CMMI® Framework for the Services Industry

• Setting up the foundation for CMMI® Hi-maturity

• Graphical Data Exploration Techniques used in CMMI®

Career Programs

• Certificate Program in Software Quality Assurance

Business Process Improvement

• Frontline

• TCCS Certified BPO Customer Service Professional

• HDI Support Center Analyst

• Supervisory

• Certified BPO Quality Analysts (CBQA)

• TCCS Certified Transaction Monitoring and Coaching

• TCCS Certified Operation Manager Training

• Certified BPO Team Leader (CBTL)

• HDI Support Center Team Lead

• Lean Practioner

• Six Sigma Green Belt Training

• COPC Customer Service Provider Registered Coordinator Training

• COPC High Performance Management Techniques

• TCCS - Optimizing Workforce Management

• Leadership

• HDI Support Center Manager

• Six Sigma Black Belt Training

• Six Sigma Champions Training

Business Analysis and Requirements Management

• Business Analysis Foundation Workshop

• Essential Requirements Management

• A Practical Approach to Requirements Management

• Using Metrics for Effective Management

• Boot Camp for Business Analysts

• Defining and Validating User Requirements

Webinars

• Demystifying Role of Business Analyst

• Role of Business Analyst in Agile Environment

• Moving from QA to BA

• Role of Business Analyst in Estimation

• Role of Business Analyst in User Acceptance Testing


• CSBA Preparatory Training

• Certified Software Business Analyst (CSBA) Online Exam Prep Program

• Certified Associate Business Analyst (CABA) Online Exam Prep Program

Career Programs

• Certificate Program in Software Business Analysis

Table of Contents

IT Service Management

• Help Desk Analyst

• Planning and Implementation Techniques for Service Management


Table of Contents

ITIL V3 Foundation Courses

• ITIL® V3 Foundation for Service Management

ITIL V3 Intermediate Courses

Capability Modules

• Planning, Protection and Optimization

• Release, Control and Validation

• Service Offerings and Agreements

• Operational Support and Analysis

Lifecycle Modules

• Service Strategy

• Service Operation

• Service Design

• Service Transition

• Continual Service Improvement

ITIL V3 Expert Courses

• Managing Across the Lifecycle

E-learning

• An Overview to ITIL

• Service Desk and Incident Management

Software Engineering and Testing

IT Foundation

• Introduction to Perl Programming

• Introduction to VB Scripting

• Introduction to C Programming

• Introduction to RDBMS

• Fundamentals of UNIX

• Scripting in UNIX

• Introduction to IT Fundamentals

• Introduction to TCL TK Programming

• Introduction to Programming Techniques

Software Engineering Foundation

• Introduction to Software Engineering

• Essentials of Requirement Development

• Quality Assurance and Control

Test Tools and Automation

• Test Automation using QTP

• Advanced QTP

• Performance Testing using Load Runner (Beginner)

• Introduction to Quality Center

• Introduction to Visual Studio Test Professional 2010 (VSTP)

• Rational Functional Tester - Intermediate Level

• Introduction to Selenium

Test Process Management

• Test Process Improvement

• Defect Prevention

• Test Maturity Model (TMMi)

• V&V - A CMMi Perspective

• Structured Methods in Software Testing (SMST)

Test Project Management

• Effective Test Estimation

• Software Test Metrics

• Test Governance


Table of Contents

• Test Architecture

Test Engineering

• Principles of Software Testing

• Introduction to Test Strategy and Planning

• Test Case Design - Methods and Techniques

• Effective Test Case Writing

• Test Execution and Defect Reporting

• Art of Exploratory Testing

• "Mastering Test Case Design / Effective Test Case Design - Methods & Techniques"

• Principles and Practices in Interoperability Testing

Specialized Testing

• Effective Mobile Testing - Strategies and Architecture

• Agile Practitioner

• Agile Test Strategies & Management

• Security Testing

• SOA Web Testing

E-learning

• Software Engineering Process Approach

• An Introduction to Software Engineering

• Software Process Models

• Common Process Framework

• Software Process Improvement

• Advanced Software Process Model

• Software Configuration Management

• An Overview to Software Configuration Management

• The Tasks in the SCM Process

• Software Testing

• An Introduction to Software Testing

• Test Case Design Techniques

• Software Testing Strategies

• Fundamentals of Reviews


• CAST Preparatory Training

• CSTE Preparatory Training

• CMST Preparatory Training

• ISTQB Advanced Certification Preparatory Training

Career Programs

• Certificate Program in Software Testing

• Diploma Program in Software Testing


Copyright © QAI Global Institute 2009 All Rights Reserved No part of this publication, or translations of it, may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or any other media embodiments now known or hereafter to become known, without the prior written permission of the Quality Assurance Institute. Visit www.qaiworldwide.org for additional courseware and training seminars.



Six Sigma Master Black Belt (MBB) plays a critical role in guiding the enterprise-wide deployment of strategic initiatives in product / process design and process improvement. Six Sigma MBBs interface with top management to align the internal improvement initiatives to the strategic directions of the organization. Six Sigma MBB certificate is evidence of successful demonstration of the necessary skills and knowledge required to be effective in the role of MBB.

Key Highlights

• Six Sigma Master Black Belt (MBB) is a role. The MBB candidate

develops the necessary skills through coaching and mentoring as an

apprentice under QAI certified Master Coach and experienced

consultant.

• An MBB candidate will be taken through one-on-one coaching and

mentoring on core skills like

• Leadership, negotiation and change management by Steve Bender,

Executive Coach and celebrated authority on Neuro-Linguistic

Programming (NLP)

•

MBB candidates can complete the course at their own pace within a maximum period of 1 year.

Roles of a Master Black Belt

To succeed as an MBB a person has to excel in the following roles

• Innovator and Thought Leader.

• Change Management Specialist

• Technical Leader in business excellence

Certification Road Map

• MBB candidates will be individually coached and mentored by Certified

Master Coaches and experienced Six Sigma MBBs, Lean Practitioners and

also the only two in South Asia recognized by MATRIZ to certify on TRIZ.

• MBB candidates have to submit evidence (as per program guidelines)

on:

• Successfully clearing the TRIZ certification program

• Six Sigma Examination: Obtain 75% or more in the online exam

• Write one paper demonstrating real-world application of Six Sigma

Workshop Overview

Innovation is aptly described as Mind to Market – an idea does not qualify to be called an innovation till it does not find acceptance from the customers. Innovation Management is the process of systematically removing the hurdles in managing the creation and delivery of value to the customer. The program will provide participants with hands-on practice on the 7 core skills of innovators that are inherent in all of us. Innovative thinking is the systematic development and application of those skills in resolving the non-typical situations encountered in the process of value creation and delivery to customers. In an enterprise wide deployment of innovation management this workshop is intended to serve as the catalyst for management to make the process of innovative problem solving by their staff more predictable and successful.

Who Should Attend

• Innovation Heads

• Innovation Managers

• Quality Managers

• Business Analyst

• Information Systems Analyst

• Application/ Information Architect

• Systems Analyst/ Designer

• Sr. Developers / Testers / QA

• Anyone inquisitive to learn about Innovation

Workshop Content

• Introduction to Creativity and Innovation

• 7-core skills of innovators

• Skill # 1 Innovation Opportunity Identification

• Skill # 2 Perspectives Thinking

• Skill # 3 Abstraction and Analogy Thinking

• Skill # 4 Resource Thinking

• Skill # 5 Ideal Scenario Thinking

• Skill # 6 Contradiction Thinking – Identify contradictions

• Skill # 7 Systems Thinking Network

Workshop Benefits

Managers in any sector often find themselves facing conflicting demands on limited resources to deliver value to their customers. Some of the typical issues that drain away management energies are listed below. • Plugging revenue leakages on account of wastage and pilferage.

• Identifying lost opportunities for sales on account of stock out on shelves,

staff not able to resolve customer queries, not doing trend analysis on

customer queries and ineffective store presentation and layout.

• Delays in servicing customers at checkout counters on account of queuing

especially during peak intervals.

• Increasing stickiness of customers through tangible impact that creates

differentiators with respect to competition.

• Staff utilization and productivity of multi-tasking resources impacted by inter-

coordination problems between different stakeholders

• Greater integration with suppliers of goods to enhance value creation

opportunities for customer.

The workshop will prepare the participants to reveal the hidden conflicts in

operations and encourage them to generate strong and sustainable solutions that

are considered win-win by the relevant stakeholders.


Six Sigma Master Black Belt

Seven (7) Innovator Skills program for Leadership Team Two Day Workshop



Workshop Overview

Innovative Problem Solving workshop – A 2-day workshop for individuals, followed by post-workshop project work. The workshop will provide participants with the knowledge and skills necessary to resolve complex inventive problems.

This workshop will sensitize participants to generating elegant solutions to tricky problems. The concepts are derived from TRIZ and systems thinking.

Workshop Content

Day-1 Session

• Types of Problems

o Mini problem

o Maxi problem

• System of Powerful Thinking

o Kaleidoscope Model of Perspectives

o RCA+(Root Conflict Analysis) or Problem Flow Network

o Hill Model

o Tongs Model

Day-2: Morning session

• System of Powerful Thinking (cont)

o Ideality

• Resources

• Identify the readily available resources that can be leveraged to resolve

the problem

Day-2: Afternoon session


o Identifying and Resolving Contradictions



o Houdini Model



o Resolving Secondary Problems

• Generate Action Plans

Workshop Objectives

Failures don’t happen by chance but are known to have patterns of occurrence. Failure analysis is a systematic procedure for identifying the root causes of a failure or other issue of concern in a system, and for correcting it in a timely manner, if required. This workshop will introduce participants to the systematic process of failure analysis from the body of knowledge of TRIZ.

Workshop Course Outline

Day -1

• Introduction to Failure Analysis

• Overview of Algorithm for performing Failure Analysis

• Multi-screen Thinking or System Operator

• Initial Situation Description

Day-2

• Failure Analysis Modeling

• Categorizing Hypotheses

• Validation of Hypotheses

Day-3

• Innovative Problem Solving

• Systems Thinking Network

• Hill Model

• Tongs Model

• Contradiction

• Ideality

• Resources

• Resolving Secondary Problems/Generating Action Plans

• Review of concepts and closure

Innovative Problem Solving Workshop Two Day Workshop

Failure Analysis Workshop Two Day Workshop



Workshop Overview

The systems we have designed in order to better compete in the modern business and technical world are becoming ever more complex. It is no longer feasible to solely utilize traditional analytical analysis methods to model, understand, and “fix” our business systems.

Can you write a mathematical equation that leads to the improvement of your customer support team?

This intensive hands on workshop will teach you how to effectively model your current business systems, uncover their inherent limitations and drive towards next generation improvements. Systematic Innovation for Business process Improvement utilizes the science of TRIZ (the Theory of Systematic Innovation) and other advanced modeling techniques that cut to the core of your systems and brings to light the pertinent issues and relationships that will most benefit from advancement.

Workshop Benefits

• Learn to apply Systematic Innovation and TRIZ through the lens of

business process improvement

• Develop a utility belt of techniques to gain insight that improves the

problem definition and solution

• Learn a systematic approach to innovation

• Improve the impact of organizational processes

• Develop next generation solution concepts that support sustained

financial results

Workshop Content

• Introduction to Systematic Innovation for Business Processes.

• Introduction to the Trends of Business Evolution.

• Hands on training on tools to identify conflicts holding your

organization at its current level of performance

• Hands on training as to how to resolve the conflicts you have identified

so that you can achieve improved financial results

*Note – in pursuit of continuous improvement and customer satisfaction the exact order and content of the agenda is subject to change based on methodology advancements and audience profile

Who Should Attend

• CXO’s

• Chief Innovation Officers

• Business Process Owners

• Innovation Managers

• Business Analysts

• Project Managers

• Entrepreneurs

• Change Management professionals

Workshop Overview

Modern educational and training systems are built upon a model of teaching known facts, methods and algorithms to adults. As a result, the adults accumulate a lot of diverse knowledge and acquire abilities to deal with standard methods, techniques and tools. However, too little attention is paid to developing those thinking skills which let adults think out of the box develop logical, abstract and creative thinking, cope with conflicts and non-typical problems. In the times of accelerated competition and growing necessity to produce new ideas continuously, such thinking skills become crucial to achieve success in life and build a preferred future.

Workshop Benefits

• Reduces time and money required to solve problems

• Generates simple, elegant and creative conceptual solutions

• Overcome psychological barriers

• Develops a bank of intellectual property that can be strategically leveraged

• Foresees future problems

• Creates a comprehensive vision of future possibilities

• Judges proposed innovations objectively

• Substantially increase the effectiveness of research and strategic product

development

• Identifies and positions enterprises for sustained competitive advantage

• Makes the right decisions more effectively, quickly & easily

• Defines strategic directions for investment

• Predicts competitors’ developments

• Identifies & eliminates the shortcomings of an existing system

• Simplifies a system

• Provides objective evaluation of technical alternatives

• Organizes, improves and greatly expedites the process of conceptual

design.

Workshop Content

• Fundamentals of elements of thought

• Fundamentals of evaluation of thoughts

• Understanding Typical problems and Non Typical problems

• Function Analysis of processes

• Key Postulates that Govern problem solving

• Models of Problem Solving

• Contradiction resolving methods

• Axioms of Thinking

• Anticipatory failure determination

• Linear Thinking v/s Non linear thinking

• Basic S curve analysis

Who Should Attend Any person more than 12 years of age with the inquisitiveness to learn is eligible for the program.

Course Design

The course is designed in a manner where the participants are exposed to the various concepts and then made to practice the concepts in class and most importantly are given assignments that would need a participant to put in around 50 Hrs of assignment time to complete the assignments that would be evaluated by the Coach in an offline mode with feedback provided to each participant on their assignments. As we are dealing with the delicate process of how a mind thinks and reasons individual assignments become mandatory as in classroom sessions an individual cannot comprehend and evaluate how their mind thinks. Thinking skills are developed over a period of time.

TRIZ Level 1 certification program Five Days Workshop

Business Process Innovation Three Day Workshop



Workshop Overview

Innovator 7-Skills Assessment Tool – A 2-day workshop for individuals, followed by post-workshop project work. The workshop will provide participants with the knowledge and skills necessary to resolve complex inventive problems.

This workshop will sensitize participants to generating elegant solutions to tricky problems. The concepts are derived from TRIZ and systems thinking.

Workshop Content

Day-1 Session

• Types of Problems

• System of Powerful Thinking



• Resources

• Identify the readily available resources that can be leveraged to resolve the

problem







• Generate Action Plans

Innovator 7-Skills Assessment Tool for individuals Two Day Workshop



E-learning Programs


The Innovation Practitioner Certifications Program Course Code IN100 Course duration: 90 hrs

Build different models of thinking from different perspectives and at different levels of abstractness, visualize the limitations of various thinking models, Develop reflective skills necessary to enhance innovative skills, Construct innovative solutions under different scenarios, Develop skills to effectively break psychological inertia, stereo types in thinking and hence propose bolder solutions to problems, Develop the ability to generate inventive problems form seemingly seen situation of no problems and Enhance problem solving ability


Agile Methodology

Workshop Overview

Getting started on adoption of Agile methodology requires some critical changes in the way the project team is structured and in its operations compared to the traditional life cycle methodology. The agile way of software development is a considerable departure from traditional waterfall development. It is important to set the expectation of different stake holders in the organization on both the benefits and challenges of implementing Agile methodology. The workshop aims to introduce people to:

• Need of developing Agile methodologies in the organization

• How it is different from traditional software development life cycle

• Different approaches of agile based on project landscape and

organizational characteristics

• Understand the complete development life cycle of a project in terms of

different agile approaches

• Overview of different roles of Agile teams

• Project Management in Agile Environment

• How agile can work in conjunction with other process improvement

models

Workshop Outline

• Agile Basics

• Agile Implementation Methods

• When to use Agile methods

• Project Management in an Agile Environment

• Introducing Agile successfully in process-mature organizations

• Agile methodology in Indian IT Context

• Roadmap to Agile adoption

Who Should Attend

• Senior management, Delivery Managers , Program and Project Managers

Workshop Overview

The agile methodology of software development is a considerable departure from traditional waterfall development. The participants will be able to identify if agile method of working is more suited to their work type, if so, which of the available agile methodologies and agile practices to use. The objective of this two day course is to impart the skills required for working as part of agile teams. Participants learn the various activities involved in being a practitioner in an Agile and SCRUM teams. The participants will get an introduction to agile practices, release and sprint planning, estimation techniques, tracking progress in agile projects and how to transition an organization to Agile and so on. The participants can effectively be part of agile teams in an organization after attending this course

Who Should Attend

Project Managers, Technical developers, Quality team, Product Owners, Business Analysts

Workshop Outline

• Introducing Agility and Agile methods

• Introducing Agile process development framework

• Popular Agile Methods

• Organization of Agile projects

• SCRUM for Agile project management-Part 1.

• Agile requirements management

• Agile Estimation and Planning

• Iteration & Release planning

• MOSCOW Prioritization.

• Monitoring and tracking Agile projects.

• Core Processes of SCRUM- Part 2

• Situational exercises

An executive overview to Agile Methodology One Day Workshop

Agile Methodology Implementation Two Day Workshop


Agile Methodology

Workshop Overview

The objective of this two day course is to impart the skills required for working as part of Agile Scrum teams. Participants learn the various activities involved in being a practitioner in an Agile SCRUM teams. The participants will get an introduction to Agile and Scrum, release and sprint planning, estimation techniques, developing user stories, sprint review, sprint retrospective and tracking progress in Scrum projects etc. The participants can effectively be part of Scrum teams in an organization after attending this course Agile project management is as radically different from traditional project management as agile processes are different from traditional methodologies. Rather than plan, instruct and direct, the agile project manager facilitates, coaches and leads. In this training the participants learn how to be a ScrumMaster and how to make a development team, a project, or an organization agile. The ScrumMaster is the person responsible for the proper execution of Scrum and all change within the engineering and overall Scrum teams.

Who Should Attend

The target audience for the program is a mix of professionals across hierarchies involved in project management, product management, system and solution architecting.

Workshop Benefits

The course is intended to impart the skills required to effectively perform the role of individuals in SCRUM teams like Product Owner, SCRUM Master and SCRUM team members.

The participants will get an introduction to Agile and Scrum and specific aspects of Scrum Master role such as:

• Team formation and leading Scrum teams successfully

• Participation in transitioning an organization to Scrum.

• Effectively perform Scrum Master's role.

Workshop Content

• Introduction To SCRUM

• SCRUM Methodology

• Scrum Team dynamics


Workshop Overview

The technique of expressing requirements as user stories is one of the most significant approaches introduced by Agile Methodologies. User Stories are a great way to build software that meets users’ needs. They are simple, clear, brief descriptions of functionality that will be valuable to real users. In this practical, workshop we look at all aspects of gathering, writing and validating user stories. Participants will learn what makes a great user story, how to create it or ways to gather user stories. After compiling the user stories, workshop focuses on how to organize them, prioritize them, estimate them and use them for planning, management, and testing.

In this practical workshop we look at all aspects of testing in an Agile project to decide what changes are needed to testing process to enable Agile Testing to be successful. The workshop looks at testing throughout the entire life-cycle of an Agile project from ‘developer testing’ right through to ‘end-user testing’ with all the intermediate steps that fall under the heading of ‘IT’ or Independent Testing’.

Who Should Attend

The target audience for the program are Agile project team members involved in capturing Business/product requirements, system and solution architecting, Development and Testing

Workshop Content

Day 1 Introduction to Agile & User Stories, Estimation and Planning

• Introduction to Agile Methodology

• Approach for capturing user requirements in Agile project environment

• Understanding the concept of user stories

• Write/gather Stories

• Prioritization of User Stories

• Benefits of User stories

• User story estimation and factors to consider for time boxing the iteration

• Plan iterations and releases

• Measure and monitor velocity

• Challenges with User Stories

Day 2 - Agile Test Strategies

• Traditional Vs Agile Testing

• Testing in Agile project environment

• Unit and Component Tests

• Need for Test automation

• Case studies and Conclusion

Mastering Scrum Workshop (Scrum Alliance Authorized) Two Day Workshop

Agile User Stories, Estimation and Planning & Agile Test Strategies and Management Two Day Workshop


Agile Methodology

Workshop Overview

In the pursuit of achieving true agility in delivering software solutions that adapt quickly to changing business needs, organizations are increasingly adopting Agile methodologies. At the same time organizations also want to establish & maintain a strong quality framework based on internationally recognized models & frameworks such as CMMI® that foster continuous improvement.

With the advent of globalization, rapidly changing market scenarios, increased customer awareness and increased pressure on cost optimization, organizations are feeling a need to focus on both Agile and CMMI®. However they are often perceived as opposites. This makes striking a right balance between them a big challenge.

Workshop Objective

This workshop aims to provide:

• An understanding on basics around CMMI® and Agile

• Clarity on myths surrounding co-existence of CMMI® and Agile

• Insights on how to use Agile with CMMI®

Workshop Outline

• Introduction

• Context Setting

• CMMI®-DEV and AGILE – Myths & Realities

• How to perceive CMMI®-DEV and AGILE together

• Tips for successful harmonization

• Conclusion

Who Should Attend

• Agile Experts/Scrum Masters/Scrum Practitioners

• SEPG/ SQA/ Quality Manager/ Quality Team

• Project Managers/Development Leads/Test Leads

Co-Existence of CMMI® & Agile - The Balancing Act One Day Workshop


Agile Methodology


Workshop Overview

The PMI ACP® certification is a new credential offered by PMI for people working in Agile project management environments. Individuals obtaining this certification can demonstrate their level of skills in Agile practices. The process of earning this credential involves satisfying PMI's eligibility criterion and passing a exam. The PMI ACP® certification from PMI carries a high level of professional standing and credibility as it requires a combination of agile education, experience on Agile practices and examination on Agile practices.

The PMI ACP® certification is for anyone involved in any product development efforts that have a large amount of complexity and uncertainty. Obtaining the credential recognizes an individual's skills in using Agile tools and techniques to successfully navigate complex projects towards satisfactory outcomes

This Program fulfills the PMI® requirement of 21 contact hours which a PMI ACP® aspirant needs to have before applying for the PMI ACP® Certification examination. The Program also aims to train the participants to be effective Project Managers using Agile methodologies.

Workshop Benefits

At the end of this course, participants will be able to:

• Understand the processes of Agile Project management.

• Learn about the Agile Project phases, Agile life cycle and Stakeholders,

Key Agile Management skills and the social-economic-environmental

influences.

• Learn about the key Agile Project management processes of Product

Backlog, Sprint Planning, Sprint Reviews and Retrospectives, Along with

other factors such as Prioritizations using different techniques

• Learn about the Professional Responsibilities concerning Agile Project

Management.

• Learn how to use the recommended books by the Project Management

Institute to prepare for the PMI ACP® examination.

• Get guidelines on filling up the PMI ACP® Application form

• Ascertain their level of readiness for taking the PMI ACP® Examination

Who Should Attend

The target audience for the program is a mix of professionals across hierarchies involved in project management, product management, system and solution architecting.

The target audience for the program is professionals interested in pursuing the PMI ACP® certification examination conducted by Project Management Institute.

• Agile Project Managers

• Product Owners

• Scrum Masters

• Scrum Team Members

• Project Sponsors

• Project Planners

• Quality Staff (Testing and Quality Assurance)

• Agile Developers / Programmers

• Designers

• Testers

• Project Controller (PMO Office)

Workshop Content

• Introduction

• Introduction to Agile Methodologies

• Agile Project Management Context

• Agile User Stories

• Agile Estimation , Planning, Monitoring and Adapting

• Agile Communications & Soft Skills

• Agile - Product Quality

• Agile Risk Management

• Agile Metrics Management and Value Stream Mapping

• PMI ACP® MOCK test (200 questions) -- QAI proprietary

Agile Project Management PMI ACP® Contact Training Program (PMI approved – 21 PDUs) Three Day Workshop



Workshop Overview

The People Capability Maturity Model® (People CMM®) is a maturity framework developed at the Software Engineering Institute (SEI) that guides organizations in improving their ability to attract, develop, motivate, organize, and retain talent.

It provides an evolutionary 5-level improvement path from ad hoc, inconsistently performed people (or human resources) practices, to a mature, disciplined development of the knowledge, skills, and motivation of the workforce. The practices included in the People CMM have been chosen from past global experience because they have significant impact on individual, team, unit and organizational performance..

Workshop Benefits

The participants will understand:

• The rationale and philosophy behind the design of the People CMM® and

the enhancements in Version 2

• The overall architecture, 5 maturity levels, and 22 process areas of the

People CMM®, Version 2

• How to continuously enhance the capabilities of individuals

• How teams are systematically developed and empowered across maturity

levels

• The use of increasingly sophisticated people processes to meet current

and future business objectives

• How to benchmark the organization’s current workforce practices against

the model

• How to align people process improvements with ongoing/past quality

initiatives for their cross leveraging

Workshop Content

• Need for People CMM®

• Global usage patterns and case studies

• Architecture of the model

• Overview of each maturity level:

• Level 2 - Managed (Staffing, Communication and Coordination, Work

Environment, Performance Management, Training and Development,

Compensation)

• Level 3 - Defined (Competency Analysis, Workforce Planning,

Competency Development, Career Development, Competency-Based

Practices, Workgroup Development, Participatory Culture)

• Level 4 - Predictable (Competency Integration, Empowered Workgroups,

Competency-Based Assets, Quantitative Performance Management,

Organizational Capability Management, Mentoring)

• Level 5 - Optimizing (Continuous Capability Development, Organizational

Performance Alignment, Continuous Workforce Innovation)

• People CMM® Road Map and Assessment

Who Should Attend

• HR professionals

• Business leaders

• Senior managers

• Quality professionals

Workshop Overview

While we accept that most of today’s service and knowledge businesses are talent driven and that people are our biggest assets, organizations often struggle to develop and implement a holistic human capital management strategy that delivers on this belief. Each maturity level of the People CMM®, with the exception of the Initial Level, consists of three to seven Process Areas.

Each Process Area (PA) identifies a cluster of related practices that, when performed collectively, achieve a set of goals considered important for enhancing workforce capability. The process areas at each level of maturity create an inter-linked system of processes that transform the organization’s capability for managing its workforce.

Workshop Benefits

• Understand the relevance of People CMM® in current talent and business

context

• Understand People CMM® Process Areas, and their

• Interrelationships

• Interpret and implement the People CMM® in different types of

organizations

• Appreciate methods for holistic talent engagement and for becoming “An

Employer of Choice”

• Benchmark their current organizational practices against the People

CMM® Process Areas

• Receive a Certificate of Participation directly from the SEI

Workshop Content

• Current challenges in workforce strategy and development

• Global usage patterns of People CMM®

• Structure of People CMM®

• Process Areas of Maturity Level 2




• Interpretation and Application of the People CMM®

Who Should Attend

• HR professionals


• Delivery Heads/ Managers

• Technical/ Line Managers

• HR Consultants

This course is a prerequisite for the Intermediate Concepts of the People CMM® course, SCAMPISM for People CMM® Team Training, and SCAMPISM for People CMM® Lead Appraiser Training.

Overview to People CMM®

Two Day Workshop

SEISM Authorized Introduction to People CMM® Three Day Workshop



Workshop Overview The past decade has witnessed an explosion of the service industry in India. In addition, many of the services previously delivered by the small-scale, unorganized sector are now increasingly turning large-scale and corporate. Excellence in delivery hinges around three pillars – processes, people and technology – and in the services industry, people become the key differentiator.

The boom in the services industry has brought along its own problems – inadequate experience, high attrition, absenteeism and lack of employee motivation – leading to poor quality of service. Given the large volumes, a process approach to talent management is essential to the survival and growth of any service oriented organization.

In the last few years the quality and process approach has been applied and implemented in many areas – however these approaches have predominantly focused on manufacturing, engineering and software development activities. Very few process and quality models address the issues related to people management.

The objective of this course is to bring in a process orientation to talent management; that include skill management, organization culture, motivation and workforce management. The examples and exercises in this course focus on the service industry.

Who Should Attend

• Middle to Senior HR professionals;

• Senior Managers from the delivery/ operations function in these industries;

• CEOs/ MDs of small organizations,

• HR Consultants;

• Quality/ Process Managers

Workshop Outline

• Introduction and Background

• Systems Approach to HR Processes

• Laying the Foundation: Basic Processes

• Measuring HR Performance

• Moving Up: Intermediate Processes

• The Pinnacle: Continuously Delivering Value

• Frameworks and Models

• Road-Map Process Implementation

• Summary

Excellence in Talent Management - A Process Approach Two Day Workshop



Workshop Overview

QAI's Essential Software Project Management (ESPM) course was first introduced a few years ago. Its extraordinary success can be gauged by the fact it has been offered to full houses 22 times as public seminars and 35 times as in-company programs in organizations like (Mahindra British Telecom, Modi Xerox, Wipro Systems, Intergraph, Hughes Software, Sonata Software, Oracle) in this short span. And with every offering the program has evolved, improved based on participants' feedback.

Essential Software Management Principles can transform a chaotic endeavor into an orderly step by step process". ESPM provides a framework for Results Management.

The workshop provides a conceptual and practical framework for planning, tracking and controlling software projects. Workshop attendees will be able to understand the static’s and dynamics of development and learn about tools and techniques to manage in this context.

Workshop Objectives

ESPM prepares project managers to succeed by demystifying Software Project Management. It addresses the business of software development as a logical process that can be effectively

“The workshop provides a conceptual and practical framework for planning, tracking and controlling software projects.”

Who Should Attend

• Project Leaders

• Module Leaders

• Process Group Members

• Team Leaders

• Team Members Trainers

Workshop Content

• Introduction to Projects, Management, Project Management

• Requirement Definition:

• Estimation:

• Risk Management

• Planning

• Project Monitoring & Control and Reporting

• Team Management

• Project Closure

• Case Study and Exercises

• Case studies will be done for the following modules:

• Introduction

• Requirements Management

• Estimation

• Risk Management

• Project Planning

Workshop Overview

The broad framework is based on the contents of the Project

Management Body of Knowledge (PMBoK®). The course is a mix of instructor lead, and self paced learning, designed to enable participants learn, experiment and implement the concepts involving application of Project management concepts / techniques.

Workshop Benefits

Completion of the course demonstrates participant’s ability to:

• Understand the complete Project Management Life Cycle

• Understand the processes involved in managing a Project

• Learn about the core project management processes and techniques

involved in managing - Scope, Time and Cost of the project

• Also understand the relevance and application of Project Quality,

Human Resources, Risk and Procurement

• Learn about Project Integration Management

Workshop Content

• Introduction to Project Management Processes

• Project Initiation

• Project Planning – Scheduling

• Project Planning – Costing

• Project Quality Management

• Project Human Resource and Communications Management

• Project Risk Management

• Project Procurement Management

• Project Monitoring and Control

• Project Closure

Who Should Attend

The target audiences for the program are junior level Project Managers (with about 2+ years of PM experience).

Essential Software Project Management Two Day Workshop

Core Project Management Concepts Two-Day Workshop 14 PDUs Awarded



Workshop Overview

This intensive workshop on PM Plus teaches you “what you need to know” to either lead or be members of a project team.

Well known around the world for its pragmatic, interactive approach, this intensive seminar experience is a favorite of project managers and team members alike, as well as for those just starting their journey. It is possible to become PMP certified and still not have the real-world experience needed to navigate today’s projects. However, many of the principles, teachings, and experiences required to become a PMP are intrinsic to this seminar.

Workshop Content

• Definition of Projects

• Creativity Techniques and Requirements Gathering

• Team Building

• Roles of Team Members and Project Managers

• Conflict Management and Dealing with Criticism

• Stress Management

• Project Quality

• Technical and Behavioral Project Pressures

• Technical Project Management Review

• Work Planning

• Effective Staffing, Working and Motivation

• Communication Quality

• Presentation and Team Effectiveness

• Change Management

Workshop Benefits

Based on the famous book and taught by the author, Steve Bender, this powerful hands-on seminar teaches you how to effectively run projects and to staff them as a team member.

90% of a PM’s job is communication- Project Management Institute (PMI)*, which is almost 90% of this seminar.

Since this seminar is based on the real world of projects, real reasons for project success and failure are discussed, with practical solutions. You are taught specific powerful Neuro Linguistic Programming (NLP) techniques to rapidly change your own methods and behaviors in the way you choose.

Who Should Attend

This is an advanced course recommended for:

• Project Managers and Team Members

• QA Managers and Team Members

• Process Group Members

• Trainers

• Professionals willing to try unique and usual methods to change things

now with lasting results (This course teaches advanced NLP

techniques.

• Professionals who want to make the difference using the 5 essential

“key ingredients” of project success

Workshop Overview

The workshop seeks to share the terminology and concepts behind Quantitative Project Management (QPM), how you can apply quantitative and simple statistical techniques to manage your project more effectively. Workshop includes a mix of lectures, experience sharing and hands –on exercises.

Workshop Benefits

• You will be able to understand principles behind using quantitative and

simple statistical techniques in software projects

• You will be able to understand variation in the process and to use control

charts effectively to make decisions and manage the projects effectively

• You will be able to understand how to use organization performance and

performance models capability

• You will know the expectation from CMMI with respect to QPM

Workshop Content

• Introduction

• Overview of quantitative/statistical terms

• Statistical techniques: Understanding Variation – Control Charts,

Distributions and Run charts

• Process Performance Baselines and Models

• Tying it all together for Project Management

• Interpreting QPM in CMMI

• Discussion of relationships between CMMI high maturity Process areas:

OPP, QPM, OID, CAR

• Summary

Who Should Attend

Staff who are involved in project planning, tracking and monitoring.

Perquisite

Attendees should be familiar with process management concepts (CMMI, ISO etc) and have Project/Development/QA experience of at least 3 years.

Project Management PLUS Three Day Workshop 21 PDUs Awarded

Quantitative Project Management Two Day Workshop 14 PDUs Awarded



Workshop Overview

Watts Humphrey in “Managing the Software Process” states -

“The most frustrating software problems are often caused by poor configuration management. The problems are frustrating because they take time to fix, they often happen at the worst time, and they are totally unnecessary. For example, a difficult bug that was fixed at great expense suddenly reappears; a developed and tested feature is mysteriously missing; or a fully tested program suddenly doesn’t work.”

Effective Software Configuration Management helps to reduce these problems by identifying items, which need to be controlled for changes, systematically controlling changes, and maintaining traceability of changes throughout the Software Development Life Cycle. By applying Software Configuration Management techniques software development teams can coordinate their efforts and integrate change effectively throughout the operational life of the software.

Who Should Attend

This workshop is suited to a wide range of professionals grappling with complex or evolving systems. This includes:


• Business Managers


• Technical Professionals

Workshop Benefits

• This workshop explains the underlying concepts of configuration

identification, baselines, configuration control, configuration status

accounting, and configuration audits. It provides practical knowledge of

techniques and tools for establishing and maintaining the integrity of

the items/work products and baselines that are developed or used

while developing the software product. These work products include

the products delivered to the customer, designated internal work

products, acquired products, tools and other items that are used in the

creating and describing these work products.

• These Software Configuration Management techniques apply equally

to the development and support of information systems, commercial

software products and embedded applications.

• The workshop also familiarizes participants to the Configuration

Management requirements of CMMi®.

Workshop Content

• Introduction and Overview

• The Identification Function: A Basis For Change

• The Control Function: Managing Change

• Version and Release Management

• Preparing and updating a SCM Plan

• Functionality of tools

Software Configuration Management One Day Workshop



Workshop Overview

The course is designed for individuals who want to familiarize themselves with MS Project Professional 2007 and begin planning their projects in MS Project 2007. The course is based upon the best practices of project management as suggested by the PMBOK® from PMI®.

The program is an instructor led classroom session with self-paced learning through hands-on practice, which is highly interactive by means of practical exercises and case studies.

Workshop Content

• Introduction

• Basics of Project Management

• Scheduling Concepts

• Cost Management Concepts

• Introduction to MS Project

• Project Plan Development

• Resource Deployment

• Project Costing

• Progress tracking and Reporting

• Multi-Project Management

• Reporting

• Customization

What to Bring to the Class

Laptop Computer with appropriate version of MS-Project and MS-Office or access to a PC with the above mentioned software pre-loaded.

Workshop Benefits

At the end of the workshop you’ll be able to:

• Understand the basics of Project Management

• Navigate the Project 2007 interface

• Set up a new project in Project 2007

• Enter and modify milestones and tasks

• Enter duration or work estimates

• Enter dependencies between tasks

• Enter deadlines and constraints

• Define and assign resources

• Level resource utilization

• Optimize the schedule

• Create a Baseline

• Report and track progress

• Generate reports

• Customize field, views, tables and reports within MS Project

• Customize Gantt Chart

• Work with master projects and subprojects

Who Should Attend

The course is targeted at individuals who want to use MS Project Professional 2007 to manage projects effectively should enroll in this course, including:


• Project Leads

• Team Leads

• Team Member

• IT support executives

• PMO Staff

• Manager of Project Managers

Project Management through Microsoft Project 2007/2010 Three Day Workshop 21 PDUs Awarded



Workshop Overview

Project Management is not at all easy and has various intricacies involved. The complexities increases with the size of the project and the interfaces involved. Project Management skills are very important to manage a project effectively, and for which the need of an Information system is a must.

Microsoft Project is one of the most powerful and effective tool, widely used for project planning, monitoring and tracking. Microsoft also has an enterprise-wide tool which is Microsoft Office Project Server that addresses all the requirement of an organization w.r.t. portfolio management, program management, and project management. The program is a mix of instructor led and self paced learning. The program includes hands on practice using lab exercises and quizzes.

Workshop Benefits

After the completion of this program, you will be able to:

• Understand the architecture of the EPM solution

• Understand the various enterprise features of MS Project like resource

management, calendars, etc.

• Create a project plan using the enterprise features

• Understand and use the project management and collaboration features

like- task updating by the owner of the task, status reporting, document

management, issue management, and Risk management

• Understand and use various available features, if integrated with MS

Outlook

Workshop Content

• Introducing Enterprise-Wide Project Management

• Introduction to Project Management

• Overview of Project Management Concepts

• Microsoft EPM 2003 Architecture Overview

• Enterprise-Wide Planning

• Implementing Enterprise- Wide Standards

• Project Setup and the Project Manager Role

• Planning Projects with MS Project Professional 2003

• Managing Documents, Issues and Risks Using Windows Share point

Services

• Executing and Controlling Projects

• Analyzing Results with Project Web Access

Who Should Attend

Any professional in the below mentioned role(s) can attend the program:

• Portfolio Manager (Senior Manager in-charge of multiple projects)

• Program Manager

• Project Manager

• PMO (Project Management Office)

• Project Leader

• Project Team Member

• Resource Manager (Functional head managing a team of resources)

• Project Server Administrator/ System Administrator

Workshop Overview

Everybody agrees that software risk management, if done properly, is a good thing to do. Who would not want to identify potential problems early enough to make a difference in the ultimate quality of the product? Barry Boehm believes that “Risk Management helps people avoid disasters, avoid rework, avoid overkill, and stimulate win-win situations on software projects”. According to Dr. Charette, “Risk Management reduces a project’s risk exposure and reducing risk exposure makes good business sense”.

Workshop Benefits

This course provides a conceptual and practical understanding of the methods and tools for Identifying, Analyzing and Managing Software Risks. The course is developed using tried and tested approaches to software risk management. It draws upon QAI’s real life experience and the knowledge of various thought-leaders like Barry Boehm, Capers Jones, Robert Charette and Dale Walter Karolak. The course is greatly influenced by Software Engineering

Who Should Attend

The course is ideal for professionals directly involved with software projects, such as, project managers, team leaders and software engineers. Software Engineering Process Group (SEPGSM) members, Software Quality Assurance (SQA) team members and Testing team members can also benefit from attending this course. Institute’s pioneering efforts in the area of Continuous Risk Management.

Workshop Content

• What is Risk and Software Risk Management?

• Motivation for Software Risk Management

• Reasons we don’t do Software Risk Management SM

• SEI’s Risk Management Paradigm

• Identifying and recording software risks

• Risk Taxonomy

• Tools and methods for identifying and recording risks

• Analyzing and classifying risks

• Tools and methods for analyzing and classifying risks

• Risk Management Plans

• Tracking and controlling risks

• Risk Metrics

• Effective Communications: An enabler to risk management

• Introducing Software Risk Management in your project

• Introducing Software Risk Management in your organization

• Risk Management and the SDLC

• Risk Management in the CMM®

• Other useful tools for successful risk management

• Conclusions and wrap-up

Note: Individual and team exercises will be supported by appropriate papers, case studies and technical reports-to be distributed and discussed as part of the course

Enterprise-wide PM Using MS Project Server 2007/2010 Two Day Workshop 14 PDUs Awarded

Software Risk Management Two-Day Workshop



Workshop Overview

This course offers a comprehensive look at the risk management process, including tips to apply it and traps to avoid based upon lessons learned from actual projects. Throughout the course, the instructor explores how state-of-the-art concepts can be applied to project risk management. Using examples from actual projects, the course provides participants with practical, ready-to-use approaches for risk planning, identifying and analyzing project risk issues, developing risk handling strategies, and monitoring progress in implementing risk handling strategies.

Workshop Benefits


• Identify and quantify risk criteria and rank index for risk analysis in

your projects

• Construct a test inventory and use it to conduct risk analysis

• Use Risk analysis methods and techniques to plan, execute, and

measure your projects’ risks

Workshop Content

• Background

• Risk Management

• Risk Analysis

• Risk Planning

• Risk Tracking and Control

• Risk Communication and Reporting

• Risk Repository

• Risk and Product reliability

Who Should Attend

The target audience for the program are professionals with minimum of two years of experience with regards to various phases of Software Development Life Cycles, and should be involved with any / all / either of the functions given below:

• Project Management

• Delivery

• Testing

• Risk Management

• SEPG/SQA/Testing team member

Workshop Overview

”Software development costs are significant. And yet for 25 years now, 200 to 300 per cent cost over-runs and up to 100 percent time slippages have been common, frequent, almost universal. It would seem that software development had no pattern, no process, no methodology, or no characteristic behavior.”

The course is a mix of case driven, instructor-led, and self paced learning, designed to enable participants learn, experiment and implement the concepts involving application of function point technique for size estimation.

To enable a thorough hands-on of the concepts taught in the class room, the course is structured around a set of formal case studies.

Who Should Attend

The target audience for the program are professionals with minimum of two years of experience with regards to various phases of Software Development Life Cycles, and should be

involved with any / all / either of the functions given below:

• Program Management


• Delivery

• Pre Sales and Marketing

• Quality Process Engineering

• Software Quality Assurance and

• Requirements Engineering and Management

Workshop Content

• Introduction to Estimation

• Overview to Function Points

• Important Concepts

• Case Study Debriefi ng and Case Practice 1

• Counting Data Functions and Case Practice 2

• Counting Transaction Functions for the case study and Case Practice 3

• Determine Value Adjustment Factor

• Calculate Adjusted Function Points and Case Practice 4

• Overview to Full Function Points

• Additional Important Concepts

• COSMIC FFP – Measurement Phase [Rules and Methods]

• CoCoMo 2.0 Estimation Model : Concepts

• CoCoMo 2.0 Estimation Model : Implementation Approach

• Delphi Wide Band Estimation Technique

• Summary and Closure : Sins of Estimation

Workshop Benefits


• Understand the principles of good estimation

• Understand the steps involved in a Function Point estimation

• Apply the techniques for Function Point estimation

• Develop metrics for size estimation in the organization

• Know the tools available in the market for estimation

Risk Management Two Day Workshop

Estimation Excellence using IFPUG FPA Method Two Day Workshop



Workshop Objectives

After the completion of the course, the participants would be able to:


• Understand the steps involved in COSMIC Function Point estimation

• Apply the techniques for COSMIC Function Point estimation

• Develop metrics for size estimation in the organization

Target Audience




• Delivery

• Pre Sales & Marketing



• Requirements Engineering & Management

Workshop Contents

• Introduction

• Estimation Basics

• Brief Discussion on Popular Estimation Techniques

• COSMIC Function Points – Software Models

• COSMIC Measurement Process

• Case Study Debriefing

• Classroom Exercises

• Hands-on Workshop

• Advanced Estimation Techniques

• Summary & Closure

Workshop Objectives

Introduce estimation basics to the participants in order to measure, size and scope-out a software centric project. It helps the participant to understand the various estimation techniques prevalent in the market.

Target Audience




• Delivery

• Pre Sales & Marketing




Workshop Contents

• Introduction

• What is Estimation

• Brief Discussion on Popular Estimation Techniques

• Other Estimation Methods

• Advanced Estimation Techniques

Benefits

The benefits of this basic estimation course will be, to provide the participants’ with a broad understanding of the current state-of-art in estimation methods; and exposure to successful estimation methods applicable to their own enterprise context.

Estimation Excellence using COSMIC FP Method Two Day Workshop

Estimation Basics Two Day Workshop



About MSP® - Managing Successful Programmes

MSP® represents proven programme management good practice in the successful delivery of transformational change through the application of programme management. MSP® defines programme management as "the action of carrying out the coordinated organisation, direction and implementation of a dossier or projects and transformational activities to achieve outcomes and realise benefits of strategic importance to the business".

MSP® has been used and adopted within many organisations both within the public and private sectors. The experiences of those who have adopted programme management have provided invaluable inputs into the latest edition of the guide, which was published in 2007.

Workshop Overview

MSP® Combined is an OGC / APMG accredited 4.5 -day non-residential course, which covers the syllabi for the 2 exam levels in the OGC's Managing Successful Programmes (MSP®) Programme Management method.

You will gain an understanding and knowledge of the processes and principles of the method to act as a Programme Manager for a programme with a coherent project portfolio, or to act as a member of a Programme Office.

We help you to apply MSP® to your current programme environment during the course so you will gain practical skills by using the techniques to handle real issues. Class sizes are kept small to facilitate lecturer - student interaction and class discussion.

Benefits

Managing Successful Programmes is definitive guidance in managing inter-related projects as a co-ordinated programme of business change in order to manage risks and benefits more effectively. Managing Successful Programmes is widely adopted in the public and private sectors, and developed by a consortium of over 100 organisations including from within services industries.

Along with the other Programme and Project Management guidance available from OGc and OG's partners, MSP® aims to:

• provide referencable standards

• provide a framework of best practice principles and concepts drawn from

latest experiences and proven practice

• enable practitioners to adapt the guidance to real life situations

• be accessible by teams and organisations as well as by individual

practitioners

• help practitioners improve their decision making and to become better at

implementing beneficial change

• enable individuals to demonstrate their level of knowledge and

understanding of the each product by obtaining a globally recognised

qualification

Managing Successful Programmes (MSP) Foundation & Practitioner Two Day Workshop




CSPM® Preparatory Training

Course Duration

3 Days

Workshop Overview

The need for improved and more reliable Software Project Management calls for professionals who can effectively design, manage, test, and monitor the status of software projects. This certification preparation workshop is recommended as a means to define the Common Body of Knowledge for the practice of software project management, and evaluate an individual's ability to apply that knowledge to practice. This training program is designed to help software quality analyst professionals prepare for the Certified Software Project Manager (CSPM) certification examination. The complete training program typically encompasses 3 days of training. The three days training is devoted to discussing the concepts of software project management. The program also addresses the understanding the CSPM examination process. This is followed by actual practice examinations for each of the four parts of the exam. The examination includes two objective type tests and two short subjective answer type exams.

Workshop Benefits

At the end of the course the participant will be able to understand: • Project Management Principles and Concepts • Software Development Processes • Verification and Validation Life Cycle Quality Framework • Project Planning and Monitoring Techniques • Metrics and Measurement • Outsourcing and Subcontracting Processes • Requirements Gathering and Management • Configuration Management

Workshop Contents

• Skill Category 1: Principles of Software Project

• Skill Category 2: Risk Management

• Skill Category 3: Managing Project Staff

• Skill Category 4: Schedule and Budget Management

• Skill Category 5: Software Project Control

• Skill Category 6: Defining Software Requirements

• Skill Category 7: Measurement and Status Reporting

• Skill Category 8: Software Development and Deployment Processes

• Skill Category 9: Software Testing

• Skill Category 10: Configuration Management

Who Should Attend

This course is for individuals appearing for the CSPM examination. The individuals can include: Software Developers, Software Testers, Module Leads, Test Leads, Project Lead

Eligibility Criteria for Taking Certification Exam

Those individuals who desire to take the CSPM certification exam must meet at-least one of the following criteria: • A 4 year degree from an accredited college-level institution & 2 years experience in the information services

field

• A 3 year degree from an accredited college-level institution & 3 years experience in the information services

field

• A 2 year degree from an accredited college-level institution & 4 years experience in the information services

field

• Six years experience in the information services field AND

• Are working, or have worked at any time within the prior 18 months, in the field within covered by the

certification designation



PMP Examination Revision Course

Course Duration

2 Days

Workshop Objectives

After the completion of the course, the participants would be able to: • Get clarification on key concepts from the PMP® examination perspective

• Revise key formulas and jargons

• Take a full-fledged 200 question Mock test to assess their preparedness for taking the PMP® examination

Workshop Format

The course is a mix of instructor led, and self paced learning, designed to enable participants revise the various points relating to the PMP® examination. There will be intermediate quizzes throughout the course to test the concepts learned and a final Mock test to assess the overall preparedness.

Workshop Contents

• Introduction

• Project Management Framework - overview

• Initiating Process Group

• Planning Process Group

• Executing Process group

• Monitoring and Controlling Process Group

• Closing Process Group

• Professional Responsibilities of the Project Manager towards

• Tips for taking the PMP® examination

• Mock test ( 200 questions) (This test is QAI proprietary)

Who Should Attend

The target audience for the Workshop is candidates intending taking up the PMP Examination soon. They are expected to be familiar with detailed PMBOK concepts. This Workshop is intended as a Revision course of all processes in PMBOK® , along with key pointers from the PMP® Examination point of view.



PMP Contact Training Program

Course Duration

4/5 Days

Workshop Overview

The Project Management Professional (PMP®) program is designed to lead the participant to an internationally recognized certification from the Project Management Institute (PMI®) (USA). Being Registered Education Provider [REP] with PMI®, the program would help individuals prepare for the Project Management Professional (PMP®) Examination. Coupled with our experience of training and consulting, the workshop is intended to be a practical and intense instructor led training for PMP® aspirants. The workshop also aims to train them to be effective Project Managers.

Workshop Benefits

• Completion of the course demonstrates participant’s ability to:

• Understand the processes of project management

• Learn about the project phases, project life cycle and project stakeholders and key general management skills

and the socioeconomic environmental influences

• Learn about the core project management processes of Scope, Time and Cost and also Project Integration

Management.

• Learn about facilitating processes of Quality, Human Resources, Communication, Risk and Procurement

• Learn how to use the PMBOK® Guide to prepare for the examination

• Ascertain their level of readiness for taking the PMP® Examination

Workshop Contents


• Project Management Context

• Project Management Processes

• Project Integration Management

• Project Scope Management

• Project Time Management

• Project Cost Management


• Project Human Resource Management

• Project Communications Management



• Professional Responsibilities

Who Should Attend

The target audience for the program is professionals interested in pursuing the Project Management Professional [PMP®] certification examination conducted by Project Management Institute.

Prerequisites

The participants should preferably meet the following prerequisites: • 4500 hours of project management experience Exposure to all phases of Project Management life cycle,

namely: - Initiation -Planning - Execution - Control -Closure.

• Familiarity with 4th (2009) edition of PMBOK® Guide is desirable

Note: The training is followed by a mock test having 200 handpicked questions to check the understanding of the participants



CAPM® Contact Training Program

Course Duration

4/5 Days

Workshop Overview

With a charter to enable and enhance the industry's competency level and maturity in Project Management, the CAPM® CTP program is designed to lead the participant to an internationally recognized certification from the Project Management Institute (PMI®) (USA).

QAI, being a Global Registered Education Provider [R.E.P.] with PMI®, this course is designed to help individuals prepare for the CAPM® Examination. Coupled with our experience of training and consulting, the workshop is intended to be a practical and intense instructor led training for CAPM® aspirants.

In addition to helping the participants with the requirement of the examination, the workshop also aims to train them to be effective Project Managers.

Workshop Benefits

• Understand the processes of project management

• Learn about the project phases, project life cycle , project stakeholders key general management skills and the

socio-economic-environmental influences

• Learn about the key project management processes of Scope, Time and Cost

• Learn about the processes of Quality, Human Resources, Communication, Risk and Procurement

• Learn about Project Integration Management

• Learn how to use the PMBOK® Guide to prepare for the CAPM® examination

• Get guidelines on filling up the CAPM® Application form

• Ascertain their level of readiness for taking the CAPM® Examination

Workshop Contents

• Introduction to CAPM













Who Should Attend

The target audience for the program can be Team leads/ new Project Managers, seeking to understand the conceptual framework of Project Management and get an internationally acclaimed Professional Certification from a Global institution.



Program Management Professional (PgMP®) Preparatory workshop

Course Duration

3 Days

Workshop Overview

As per PMI®, ”Programs are group of related Projects managed in a coordinated way to obtain benefits and control not available from managing them individually”

Projects in the Program are oriented towards benefit conferment and capability development/enhancement of the Organization.

PgMP® credential from the PMI® addresses the community of professionals who manage Programs- demonstrating experience, skill and performance in oversight of multiple, related Projects, which are aligned with Organizational Objectives.

With a charter to enable and enhance the industry's competency level and maturity in Program Management, ‘ PgMP ® Certification Preparatory Workshop’ is designed to facilitate the participants to gain an internationally recognized certification from the Project Management Institute (PMI®) , USA.

Workshop Benefits

• Provide referencable standards

• Provide a framework of best practice principles and concepts drawn from latest experiences and proven

practice

• Enable practitioners to adapt the guidance to real life situations

• Be accessible by teams and organizations as well as by individual practitioners

• Help practitioners improve their decision making and to become better at implementing beneficial change

• Enable individuals to demonstrate their level of knowledge and understanding of the each product by obtaining

a globally recognized qualification

Workshop Contents

• Introduction to CAPM













Who Should Attend

Senior Managers (with more than 4 years of Program management and 4 years of Project Management experience) - seeking to obtain the PgMP® Certification.

These Managers typically manage Programs containing complex activities spanning functions, organizations, clients and geographic regions. As a part of their Program Management, they would also typically possess advanced skills in finance, leadership, cross-cultural communications, negotiations and conflict resolutions.




PRINCE2® Foundation and Practitioner Certification Program

Workshop Overview

One of the most highly regarded Qualification and Certification, PRINCE2®, (Projects IN a Controlled Environment), is a structured Project management method covering the Organisation, management and control of Projects.

PRINCE2® is widely used in both the public and private sectors and has become the UK's de facto standard for generic project management and also is increasingly being adopted all around the world.

PRINCE2® is a process-based approach for Project Management, providing an easily tailored and scaleable method for the management of various types of Projects. In June 2009, the Office of Government Commerce (OGC) officially launched a refreshed version of PRINCE2®.

PRINCE2 ® 2009 courses are presented by QAI, the a leading global consulting and workforce development organization addressing ‘Operational Excellence'.

QAI has been assessed as the first Accredited Training Organization (ATO), based out of India, granted by APM Group, UK, after a rigorous evaluation and assessment.

Workshop Benefits

Following the course, participants will be able to organize, plan and control projects quickly and effectively in accordance with the PRINCE2® Methodology. Senior management will be able to make decisions on project initiation and continuation on the basis of hard facts provided in a structured format.

Who Should Attend

The event is suitable for any organization or individual having the need for a controlled approach to managing its projects, including:


• Project Support

• Team Members from any discipline

Note: This workshop includes both the Foundation Exam and the Practitioner Exam. Candidates must pass the Foundation Exam before proceeding to the practitioner level

Workshop Content

• Project Start-up and Project Brief

• Business Case

• Risk Management

• Project Initiation

• Quality Management and Quality Planning

• Planning Process: Designing a Plan, Identifying and Defining Products, Product Based Planning

• Project Controls

• Project Development

• Controlling a Stage-Introduction

• Controlling a Stage- Managing Product Delivery and Work Packages

• Controlling a Stage-Project Issues, Change Control and Change Control Approach

• Quality Reviews

• Configuration Management

• Managing Stage Boundaries

• Project Closure



Career Programs

Certificate Program in Software Project Management

Background

Effective management is the key to success of any project. Project management is a requirement for professionals in many fields, with many employers now identifying project management skills as vital for corporate success. The main function of project management is to ensure that all the activities in a project are scheduled and achieved efficiently, within the predetermined time and budget parameters. This program is intended to provide the student with the knowledge and skills to deal with multiple and varied projects across all sectors of Industry in the area of Project Management.

Program Description

This Certification is specially designed to provide the needed skill set for an Entry Level Software Project Manager/ Team Lead in the Software Industry. The program focuses on understanding Project Management Concepts, Project Planning, Project Monitoring, Risk Management, Resource Management, Project Metrics Analysis, Subcontract Management, Quality Management and Models, Tools and Frameworks for Project Management. The total duration of the program is 12 days for an individual. In addition, the student has the option to sit for the examination leading to CSPM certification by QAI Global Institute, USA.

Learning Objectives

• Understand the Project Management Framework

• Learn about the Project Phases, Project life cycle, Project stakeholders, key general management skills

• Learn about the Project Management Knowledge areas of Scope, Time and Cost

• Learn about the supporting Project Management Knowledge Areas of Quality, Human Resources, Communications,

Risk and Procurement

• Learn about Project Integration Management and Professional Responsibilities of the Project Manager

Target Audience

• Software Testers, Business Analysts and Developers who want to move to Project Management

• Non – IT professionals interested in shifting to Software Project Management

• Students pursuing IT training and certification programs like MBA, MCAD, MCDBA, or MCTS who want to add

Software Project Management skills to their profile

Eligibility

• Bachelors in Engineering, Sciences, IT

• Polytechnic Students or students pursuing IT training programs like MCA, MBA

• To take the certification exam the participant must meet the 1 of the following eligibility criteria

• 4 years degree + 2 years experience in information services field + 18 months experience in Project Management

• 3years degree + 3 years experience in information services field + 18 months experience in Project Management

• 2 years degree + 3 years experience in information services field + 18 months experience in Project Management

• 6 years experience in information services field + 18 months experience in Project Management

Pedagogy

• Delivery is mainly done through Instructor Led Training • Continuous Evaluation at the end of every module • Student is required to do the practice school program at the end of the course • Final Certification Examination through Prometric

Certification

The Course covers the Body of Knowledge required to appear for Certified Software Project Manager by QAI Global Institute (CSPM)



Program Structure

Program Contents

Module Module Name Duration

01 Understanding Software Engineering Concepts and Lifecycles

01

02 Introduction to Software Project Management 01 03 Feasibility Study and Requirement Management 01 04 Project Initiation and Planning 0.5 05 Software Estimation 02 06 Project Monitoring and Control 0.5 07 Software Metrics 01 08 Risk Management 01 09 Stakeholder and Team Management 01 10 Project Management Models and Tools 01 11 Preparatory Training and Mock Examination 02

Total Duration 12 days

Skills Developed

At the end of the training program, the student would gain the following skills: • Knowledge on Software Engineering Concepts

• Ability to understand Project Management Frameworks

• Ability to understand feasibility study and requirements management

• Create Project Plans and Monitor Projects

• Metrics Analysis

• Conduct Risk Identification and Management

• Manage Stakeholders like Project Team, Other Departments, Client and Subcontractors

Typical Role for Employment

• Module Lead

• Project Lead

• Project Manager



E-learning Programs

Software Project Management

Software Project Management Course code: SE200 Course duration: 37 hours

SE200 enables learners to understand the various aspects of software project management. They also learn about measurements and metrics, estimation, outsourcing and risk management. This course is also being offered as a PMI PDU qualifier as ELSE200

Basic Concepts of Software Project Management Course code: SE201 Course duration: 8.5 hours

SE201 enables learners to understand what software project management is, how a project team is organized and how a project schedule is created and used.

Software Project Measurement and Metrics Course code: SE202 Course duration: 3.5 hours

SE202 enables the learners to understand the importance of measurement and the types of measurements and metrics required for managing a software project.

Basic Concepts and Techniques of Estimation Course code: SE203 Course duration: 6.5 hours

SE203 enables learners to appreciate the importance of estimation in project planning. They also learn about grammatical parse technique and the decomposition and empirical approaches in Estimation.

Measuring the Size of Software Products Course code: SE204 Course duration: 6.5 hours

SE204 enables learners to understand the importance of measuring the product size, the basic procedure for computing function points and the backfiring technique.

Outsourcing Project Work Course code: SE205 Course duration: 5 hours

SE205 enables learners to understand the importance of outsourcing in software project management and how alternative development approaches are evaluated using the decision tree and the expected value techniques.

Risk Management Course code: SE206 Course duration: 7 hours

SE206 enables learners to understand the importance of risk management in software project management, the basic concepts related to risks, the risk management model and the risk categories.

An Introduction to Risk Management

An Introduction to Risk Management Course code: RM100 Course duration: 3 hours

RM100 enables the learners to understand the basic concepts of risk management. They also learn about the strategies to identify, analyze, plan, track and control risks.



Software Estimation

Software Estimation Course code: ES100 Course duration: 24 hours

ES100 enables learners to estimate software size by using the Detailed Function Point Analysis (DFPA) technique and explain the basic concepts related to effort and schedule estimation. They are also taught about the basic concepts of COCOMO II model and how to use the three COCOMO II models.

Software Size Estimation Using FPA Course code: ES101 Course duration: 7.5 hours

ES101 enables learners to estimate software size in terms of function points by using the Detailed Function Point Analysis (DFPA) technique.

Software Effort and Schedule Estimation Course code: ES102 Course duration: 9 hours

ES102 enables learners to explain the basic concepts related to effort and schedule estimation for a project. They also learn about the process and models used for estimating effort and schedule for software projects.

Effort and Schedule Estimation Using COCOMO II Course code: ES103 Course duration: 7.5 hours

ES103 enables learners to understand the basic concepts of COCOMO II model. They also learn about the three COCOMO II models and how these models are used for effort and schedule estimation.

An Introduction to FPA

An Introduction to FPA Course code: ET100 Course duration: 6 hours

ET100 enables the learners to understand the basics of function points and FPA. They also taught about the types of count, counting rules and the different general system characteristics.

An Introduction to COCOMO II

An Introduction to COCOMO II Course code: ET200 Course duration: 4.5 hours

ET200 enables learners to understand the basics of the three COCOMO II models, the different scaling factors and the categories of cost drivers. They also learn about the equation and process for effort and schedule estimation.

An Introduction to COSMIC – FFP

An Introduction to COSMIC - FFP Course code: ET300 Course duration: 3.5 hours

ET 300 enables learners to understand fundamental concepts of COSMIC-FFP. They also learn about the activities occurring in the mapping and measurement phase of COSMIC-FFP.



An Introduction to Project Management

An Introduction to Project Management Course code: PM100 Course duration: 4 hours

PM100: : enables the learners to Understand the essentials of projects and project management and describe project management processes


Quality & Process Improvement

Workshop Overview

This workshop provides details on what is high maturity and its characteristics. It provides detailed explanation of the concepts and practices at maturity levels 4-5 as well as examples of how statistical methods and tools can be applied to assist in the implementation of these practices. The workshop provides hands on experience on hypothesis testing, Process-Performance Baselines, Process-Performance Models, Control Charts, Regression Analysis and other statistical techniques.

The workshop is composed of lectures and exercises and provides a practical hands-on experience to the participants. The concept knowledge and a level of tool usage would also be provided. After attending the course, the participant will understand the concepts and issues related to CMMI levels 4 and 5 from theoretical, empirical, and practical perspectives.

Workshop Benefits

This course is a one of its kind to help the organizations understand the nuances of implementing High Maturity. The course goes beyond theoretical knowledge and focuses a lot on actual implementation with plenty of hands on experience of real life situations faced by the organizations in implementing High Maturity.

Workshop Content

• Introduction

• SEI’s expectations from High Maturity Organizations

• Establishing a strong measurement framework (ML2)

• High level GQM

• Concept of Y = f(x)

• Introduction to SPC concepts

• Introduction to MINITAB

• Statistical Tools using MINITAB

• Control Charts

• Advanced statistical concepts (hypothesis testing, ANOVA, correlation etc)

• Developing Process Performance Baselines, Process Performance Models

• Interpreting High Maturity Process Areas

• High Maturity Practices Common Pitfalls

• Industry best practices

Who Should Attend

Those organizations that are aiming to achieve CMMI levels 4 and 5.

Workshop Overview

Quality is everyone's responsibility. Each person is responsible for that part of the code or project artefact or service that he/she is expected to deliver to internal or external customers; and Quality counts for each deliverable. It is the primary distinguishing factor that imparts a competitive edge.

This intense workshop covers the fundamental concepts of Software Quality. The program is meant for every software professional in an organization, since it seeks to familiarize the participants with crucial Quality concepts. No prior knowledge is required. The workshop covers the basics of Quality & aims to sensitize the participants to Quality in context of Software Engineering so that they can:

• Appreciate Quality and its characteristics.

• Have a buy-in for the Quality initiatives in the organization.

• Understand the importance of process orientation.

Workshop Objective

To foster the understanding of the concepts of Quality, Quality Assurance and Quality Control, Process and Process Models and provide:

• Insight into the use of some of the simpler techniques.

• Understanding of quality principles and approaches that have emerged

from the salient works of Quality gurus.

• In-depth understanding of Quality models like ISO and CMMI®

Workshop Content

• Quality concepts

• Project variables, Quality Control and Quality Assurance, Cost of Quality,

Workbench, Product and Process Quality

• Software engineering overview

• Lifecycle phases in the context of Quality implementation

• Quality approaches and models

• TQM, learning from gurus e.g. PDCA, Deming & Applying TQM

• Process concept, Standards, guidelines, models, the Quality Pyramid

• Quality Control

• Testing - What and why of testing, levels of testing, types of testing, testing

lifecycle (planning, execution, completion)

• Reviews/ inspections/ walkthroughs - Why review, types of review

(inspection, walkthrough, checkpoint review) and the processes

• Metrics

• Why metrics, metrics and measurement, some key rules, examples, the

approach to derive metrics

• Tally sheets, Run chart, Bar chart, Histograms, Pareto charts, Scatter

diagrams, Control charts, Cause effect, Brainstorming.

• Broad coverage of ISO 9001:2000, CMMI® and CMMI®

• Quality tools

Workshop Benefits

• To help understand the concepts of Quality, Quality Assurance & Quality

Control, Process & Process Models. To grasp Quality models like ISO &

CMMI®

• To understand Quality principles & approaches as explained by work of

Quality gurus.


Demystifying High Maturity - The Statistical Way Three Day Workshop

Software Quality Bootcamp Two Day Workshop



Workshop Overview

"A major difference between a 'well-developed' science such as physics and some of the less 'well-developed' science is the degree to which they are measured." - Fred Roberts

We need software measurements to know where we are, to help decide where we want to be and to track progress. Measurement is integral to the management of organizations, projects, process and products. “What cannot be measured cannot be managed” and “What cannot be managed cannot be improved”. While it is important to measure, it is equally and perhaps more important to know some relevant measures. There are too many measures that can be taken for a software project, however, the challenge lies in identifying measures and establishing a measurement program that serves the business objectives.

The workshop shall provide a complete insight into setting up and managing measurement systems towards quantitatively managing project’s processes and product’s quality, thus meeting business goals and objectives of organizations.

Workshop Objectives

The workshop provides a conceptual and practical framework for designing and implementing a Software Metrics program. Participants will be able to understand the usage of Metrics in identifying and solving problems, leading to a more effective management of software projects and products. The workshop also covers concepts of Metrics in CMMI® implementation.

Workshop Outline

• Concept of Measurement

• Managing projects using metrics

• Managing product quality and performance using metrics

• Managing processes using metrics

• GQ(I)M (Goal Question Indicator Metric) based metrics program

management

• Metrics and CMMI®

• Using statistical techniques in Metrics analysis

• Setting up Metrics program

• Case Studies

Who should attend

• Managers (Project, Product, Program, Process)

• Process Practioners (SEPG/EPG, SQA/PPQA)

• Project Practioners (Analyst, Developer, Tester)

Workshop Overview

CMMI®-DEV (Capability Maturity Model Integration for Development Version 1.3) is a well known industry recognized model to propel process improvements in systems engineering and software engineering. The model provides a well structured path to process improvement leading to process excellence which in turn leads to delivery excellence and customer satisfaction. The overview to CMMI® for Development Ver 1.3 course introduces participants to the model philosophy, structure and its fundamental concepts. The course discussion emphasizes understanding of the five maturity levels and the 22 Process Areas (PAs) of the model. The course details two representations, namely: Staged and Continuous representation. The course also focuses on the difference between version 1.2 and version 1.3.

Who Should Attend

• Organizations planning for CMMI® for Development journey

• Organizations planning for transition from current CMMI®-DEV ver 1.2

to CMMI®-DEV ver 1.3

• Process Group Team (EPG/ SEPG)/ Quality Assurance Team (QA/

SQA)/ Appraisal Team Members

Workshop Benefits

• The workshop will help the participants to:

• Understand the CMMI® framework

• Understand the detailed requirements of the process areas in the CMMI®

• Understand the difference between ver 1.2 and ver 1.3

• Make valid judgments regarding the organization's implementation of

process areas

• Identify issues that should be addressed in performing process

improvements using the CMMI®

Workshop Contents: Day 1 & Day 2

• Introduction

• CMMI® Framework

• Structure of CMMI® Development

• The Staged Model

• CMMI® Road Map

• Maturity Level 2 Process Areas


• High Maturity Context Setting

• Maturity Level 4 and 5 Process Areas

Using Metrics for Effective Management Two Day Workshop

Overview to CMMI® for Development Two Day Workshop



Workshop Overview

This three-day course introduces managers and practitioners, appraisal team members, and process improvement teams to CMMI fundamental concepts. The CMMI for Development (CMMI-DEV) model is a tool that helps organizations to improve their ability to develop and maintain quality products and services.

The course is composed of lectures and class exercises with ample opportunity for participant questions and discussions. After attending the course, participants will be able to describe the components of the CMMI-DEV model and their relationships, discuss the process areas in the CMMI-DEV model, and locate relevant information in the model.

Successful completion of this course requires that participants actively participate in classroom discussions and exercises in all three days, not missing any classroom time.

This course fulfills a prerequisite requirement for many courses requiring an official SEI Introductory CMMI course (e.g., Intermediate Concepts of CMMI, SCAMPI Lead Appraiser Training, and Understanding CMMI High Maturity Practices). This course also fulfills a prerequisite if you want to be a member of a CMMI-DEV SCAMPI appraisal team.

Workshop Benefits

• Successful completion of this course will enable participants to

• describe the components of the CMMI-DEV model and their

relationships

• discuss the process areas

• describe the model content

Who Should Attend

• product developers

• process implementers

• appraisal team members

• anyone interested in learning about CMMI-DEV

Workshop Content

• Introduction

• Model-based process improvement

• Overview of CMMI® components

• Institutionalization

• Process areas of CMMI® DEV

• Structure of the continuous and staged representations

Course Material

On the first day of the course, participants will receive a copy of the CMMI®-DEV model and a course notebook with copies of the course slides.

Workshop Overview

The need for software companies, to be identified as one that delivers Quality products and services to its customers, has always been there. More so because the customers and buyers across the globe prefer dealing with a company which has been certified or assessed by a third party for their approach to Quality and process framework. That is why standards like ISO have become popular. The ISO standard has been adopted by many organizations worldwide, including software organizations.

It helps organizations remain competitive and improve internal capabilities by creating and implementing a robust Quality Management System and implementing the same. ISO 9001:2000 is a standard for process certification and not for product certification. This two-day workshop will include the philosophy, concepts and practice related to the standard.

Who Should Attend

Members of the organization that wish to:

• Achieve ISO 9001:2000 certification

• Transition from ISO 9001:1994 to ISO 9001:2000 version

• Implement ISO 9001:2000, though they are already implementing SW -

CMM®

• Members of the Quality department or the core group or the Management

Representative, responsible for enabling/driving the ISO implementation

in the organization

Any individual who wants to understand the requirements of the standard software companies. The exercises included during the course will enable better understanding of the concepts.

Workshop Content

• About ISO 9001: 2000 - Background

• Overview to ISO 9000:2000

• Overview to the standard

• Fundamentals of Quality Management Systems

• Management Responsibility

• Resource Management

• Product Realization

• Measurement, analysis and improvement

• Overview of ISO 9004:2000

• ISO 9001:1994 versus. ISO 9001:2000

• CMM® and ISO 9001: 2000 – high level comparison

• Transition from one standard /model to the other

Workshop Benefits

The knowledge of ISO 9001:2000 standards will help the participant:

• To decide the set of processes required by ISO 9001:2000

• To drive and guide implementation of the standard, in the organization

• To do a gap analysis of the existing process definition and deployment

versus those required by the standard

• To apply the process improvement tips / approach learnt during the

course, for internal improvement of the organization


SEIs Authorized Introduction to CMMI® for Development Ver 1.3 Three Day Workshop

Overview to ISO 9001:2000 Two Day Workshop



Workshop Overview

The Capability Maturity Model® Integrated – Services (CMMI®-SVC) Ver. 1.3 is an integrated model to propel process improvements in the service industry, the model addresses the activities required to establish, deliver, and manage services.

CMMI®-SVC places proven practices into a structure that helps an organization to assess its organizational maturity and process area capability, establish priorities for improvement, and guide the process improvement initiative.

The overview to CMMI®-SVC Ver. 1.3 workshop introduces participants to the model and its fundamental concepts. The course discussion emphasizes the understanding of different model representations, the five maturity levels and the 24 Process Areas (PAs) of the model. The course also provides an overview to the statistical concepts and the nuances of understating High Maturity practices, the truths and the myths associated with the same.

Workshop Benefits



• Understand the detailed requirements of the process areas in the

CMMI®-SVC

• Understand the need of CMMI®-SVC and how it can be used to solve

your organizational issues

• Understand the synergies and differences between CMMI®-SVC and

CMMI®-DEV and ITIL


process areas

• Learn to develop a practical and effective implementation roadmap


improvements using the CMMI®-SVC

Workshop Contents

• Introduction

• Process Concepts

• Origin of CMMI®

• CMMI ® Framework

• Staged Model

• CMMI® Road Map & Appraisals



• Integrated Project Management

• Context Setting for High Maturity


• Organizational Process Performance



• Summary

Who Should Attend

• Quality Team

• Process Improvement Team

• Delivery Heads

• Practitioners who will be participating in the CMMI® SVC journey

• More consideration to application to varying project types and environments.

• Appraisal Team Members

Overview to CMMI® for Services One Day Workshop



Workshop Overview

The Capability Maturity Model® Integrated – Services (CMMI®-SVC) Ver. 1.3 is an integrated model to propel process improvements in the service industry, the model addresses the activities required to establish, deliver, and manage services.

CMMI®-SVC places proven practices into a structure that helps an organization to assess its organizational maturity and process area capability, establish priorities for improvement, and guide the process improvement initiative.

The overview to CMMI®-SVC Ver. 1.3 workshop introduces participants to the model and its fundamental concepts. The course discussion emphasizes the understanding of different model representations, the five maturity levels and the 24 Process Areas (PAs) of the model. The course also provides an overview to the statistical concepts and the nuances of understating High Maturity practices, the truths and the myths associated with the same.

Workshop Benefits



• Understand the detailed requirements of the process areas in the CMMI®-

SVC

• Understand the need of CMMI®-SVC and how it can be used to solve your

organizational issues


CMMI®-DEV and ITIL


process areas



improvements using the CMMI®-SVC

Workshop Contents

• Introduction

• Process Concepts

• Origin of CMMI®

• CMMI ® Framework

• Staged Model

• CMMI® Road Map & Appraisals



• Integrated Project Management

• Context Setting for High Maturity


• Organizational Process Performance



• Summary

Who Should Attend

• Quality Team


• Delivery Heads

• Practitioners who will be participating in the CMMI® SVC journey

• More consideration to application to varying project types and

environments.


Overview to CMMI® for Acquisition Two Day Workshop



Workshop Overview

The Capability Maturity Model Integrated (CMMI® for Development Plus IPPD Ver 1.2) is an integrated model to propel process improvements in systems engineering and software engineering. Using this model, organizations will be able to coordinate efforts to improve its capability in both disciplines.

The 1 day CMMI®-DEV Ver. 1.2 awareness program introduces participants to the model and its fundamental concepts. The program helps the participants to get an overview of the 24 process areas and the roadmap for CMMI®-DEV journey.

Workshop Benefits

The workshop will help the participants to:


• Understand the 3 CMMI® Constellations and their applicability

• Understand the Staged and Continuous Representation

• Understand the highlights of the process areas in the CMMI®-DEV


Who Should Attend

• Quality Team (SQA/ SEPG)


• Delivery Heads

• Practitioners who will be participating in the CMMI®-DEV journey

Workshop Contents

• Introduction

• CMMI® Framework - Process, process improvements, process

capability, process maturity, the CMM®s and the integration project,

systems and software engineering, Models, constellations, additions,

about CMMI® Development

• Structure of CMMI® Development – CMMI® documentation structure,

Staged & Continuous Representations, Maturity & Capability Levels,

Structure of a Process Area - process areas, specific goals, generic

goals, specific practices, generic practices as well as other components

• The Staged Model - The maturity levels, increased process visibility

across the maturity levels, behavioral characteristics of each maturity

level

• CMMI® Road Map & Appraisals - Initiation, gap analysis, process

enhancement and implementation, pre assessment, assessment team

training and SCAMPI(SM)





Workshop Overview

The Capability Maturity Model® Integrated – Services (CMMI®-SVC) Ver. 1.3 is an integrated model to propel process improvements in the service industry. The model addresses the activities required to establish, deliver and manage services.

CMMI®-SVC places proven practices into a structure that helps an organization to assess its organizational maturity and process area capability, establish priorities for improvement and guide the process improvement initiative.

The 1 day CMMI®-SVC Ver. 1.3 awareness program introduces participants to the model and its fundamental concepts. The course discussion emphasizes the Understanding of service thinking, Synergies between CMMI®-SVC and CMMI®-DEV, Overview to the 24 process areas and the roadmap for CMMI®-SVC journey.

Who Should Attend

• Quality Team (SQA/ SEPG)


• Delivery Heads

• Practitioners who will be participating in the CMMI®-SVC journey

Workshop Benefits


• Understand the need of CMMI®-SVC and how it can be used to solve

your organizational issues


CMMI®-DEV

• Understand the highlights of the process areas in the CMMI®-SVC


Workshop Contents

• Introduction

• Overview to CMMI®

• Overview to CMMI®-SVC

• CMMI® Road Map & Appraisal

• Discussion on Process Areas across maturity levels

• Q&A

CMMI® for Development Awareness Program One Day Workshop

CMMI® for Services Awareness Program One Day Workshop



Workshop Overview

In today’s world where most of the organizations are focusing on developing their core competencies and getting competitive edge using the same, there is a rapid increase in organizations becoming acquirers of needed capabilities by obtaining products and services from suppliers and developing less and less of these capabilities in-house. This helps them in improving their operational efficiencies by leveraging suppliers’ capabilities, to deliver quality solutions rapidly, at lower cost and with the most appropriate technology.

Acquisition is challenging as the acquirers must take overall accountability for satisfying the end user of the required capability while allowing the supplier to perform the tasks necessary to develop and provide the solution.

CMMI® for Acquisition (CMMI®-ACQ) is a best practices model that can help you improve relatioships with your suppliers by helping you improve your own processes. It can be used to increase your control of projects, better manage global sourcing of products and services, and become more successful, acquiring products and solutions that meet your organization's needs.

Who Should Attend

• Quality Team


• Acquisition Managers/ Subcontract Managers

• Vendor Mafnagement Teams

• Practitioners, Participating in the CMMI® -ACQ Journey


Workshop Benefits


• Understand the typical challenges faced by the acquirers of products and

services and how CMMI®-ACQ can be leveraged to solve the same

• Understand the CMMI® model structure

• Understand the synergies and differences between CMMI®-ACQ and

CMMI®-DEV

• Understand the highlights of the process areas in the CMMI®-ACQ

• Learn to develop a practical and effective implementation road-map

Workshop Contents

• Introduction

• Overview to CMMI®

• Overview to CMMI®-ACQ

• CMMI® Road Map and Appraisal

• Question and Answer

Workshop Overview

This course has been designed to train Software professionals in the Principles and Practices of Auditing the organization's Quality System also called process audits.

The course shall prepare potential Internal Quality Auditors to conduct, report and audit for compliance to - Predefined QMS and a standard or a model like CMM®, ISO 9001-2000, which is being followed in the organizations.

The course will help you to devise, plan and maintain an effective internal audit program in a software organization. It shall encourage the acquisition of sound and constructive audit skills, and initiate process improvements through correction of non-conformities and preventative actions.

Workshop Outline

The program for the workshop covers the following topics:

• Quality Concepts

• Quick recap of CMMI®

• Quick recap of ISO

• The Audit System

• Audit Planning

• Checklists

• Audit Investigation

• Recording Findings

• Audit Reporting

• Corrective Action and Follow-Up

Who Should Attend

The course has been designed for those wishing to :

• Become Internal Quality Auditors (for auditing of software process

compliance)

• Acquire sufficient appreciation of internal auditing of processes in a

software company

• Enhance Quality through and effective internal audit process

• Extend and develop their previous knowledge of quality, systems and

auditing skills

• Use the auditing skills for ISO 9001-2000 or CMM® implementation

Pre Requisites

• Understanding of Software Project execution process / Software

Engineering concepts

• Prior understanding of the ISO 9001-2000 & CMM® model is preferred

Note : The course is focused on teaching auditing skills to the participants and should not be looked as a basis for learning the ISO 9001-2000 or the CMM® model itself.

CMMI® for Acquisition Awareness Program One Day Workshop

Software Internal Auditor Training Two Day Workshop



Workshop Motivation

Fagan's Inspection Method is a six-step highly structured means of performing reviews on intermediate and final software products (specifications, code, documentation, etc). Developed by Michael Fagan, when at IBM, this formal technique is considered amongst the most powerful and effective quality control tool used. Peer Reviews is one of KPA's ( Key Priority Areas) of Level 3 of the Software Capability Maturity Model® of the Software Engineering Institute (CMM®).

Organizations which have effectively implemented an Inspections process have reported 20% - 40% increase in productivity over the lifecycle and considerable reduction in the development time. It also leads to a significant improvement in quality and team spirit.

Who Should Attend


• Progammers

• Testers

• Designers

• Analysts

• Quality Assurance personnel

Workshop Objective

This workshop will provide participants with a clear understanding of the Inspection technique, differentiating it from other review techniques. The workshop will impart skills for participating in an Inspection as a Leader, Recorder and Author. It will also provide an understanding of the issues involved in implementing Inspections.

Workshop Contents

• Evolution of software Development

• Reviews - An Overview

• Introduction to Fagan's Inspection Technique

• Fagan's Inspection Technique - Process Planning

• Fagan's Inspection Techniques - Roles

• Case Study – 1, Defect Classification, Implementation Issues,

Inspection Metrics

• Case Study – 2, Summary

• Participants will perform two code Inspections through case studies.

Need for the Course

The Basic tools of quality initiate the quality journey and guide the industry towards delivery excellence and continuous process improvement. Process Improvement involves measurement and measurement is integral to the management of organizations, projects, processes, and products. "What cannot be measured cannot be managed" and "What cannot be managed cannot be improved".

Typical challenges faced by organization are realization of benefits after implementing a measurement system. Though organizations capture lot of data it may or may not be aligned to business goal or it may not be analyzed properly to make informed decisions.

Workshop Outline

• Introduction

• Overview to Metrics and Measures

• Basics of Statistics

• Sampling and Stratification of data

• Introduction to MINITAB

• Introduction & Understanding of QC Tools including (Concept &

Application of the tool, How to make it, interpret it and use it to take

informed decisions)

• Case Study

• Analyzing and interpreting data through QC Tools using MINITAB

Workshop Objective

This workshop provides the understanding on the basics of statistics with an emphasis on collecting correct Measures, Measurement and Metrics and understanding QC tools for data analysis.

The workshop provides hands on experience on sampling / segmentation / stratification of data, and analyzing the data using QC Tools.

The workshop is composed of lectures and scenario based exercises. It provides practical experience to the participant, along with the concept knowledge and usage of MINITAB for implementing the QC tools.

Who Should Attend

• Metrics Council/ Team Member

• Professionals working in IT professionals involved in and interested in

data analysis & problem solving

• SEPG/ SQA/ Quality Team


Workshop Takeaways

• Certificate of Participation from QAI

• The participant will understand the basics of Statistics and practical

implementation of QC Tools

• Hands on experience of using MINITAB

Peer Reviews Two Day Workshop

QC Tools using Minitab Two Day Workshop



Workshop Description

This one-day course introduces service providers, appraisal team members, and process group members to CMMI® fundamental concepts related to service delivery. The CMMI for Services (CMMI-SVC) model defines effective practices that ensure quality services are delivered to customers and end users. Some types of services that would benefit from using CMMI-SVC include operations, logistics, maintenance, IT, and many other services in other government and industry.

The course is composed of lectures and class exercises with ample opportunity for participant questions and discussions. After attending the course, participants will be able to describe the CMMI-SVC model, discuss the model's process areas, and locate relevant information in the model.

This course, with its prerequisite, Introduction to CMMI Version 1.2, fulfills a prerequisite for any course requiring an official SEI Introductory CMMI for Services course. This course is also a prerequisite for being a lead appraiser, team leader, or team member on a SCAMPI appraisal using the CMMI-SVC model.

Workshop Objective

Successful completion of this course enables participants to do the following:

• Understand how CMMI-SVC v1.2 can help a services organization improve

their performance

• Describe the unique elements of CMMI-SVC v1.2

• Locate information in the CMMI-SVC v1.2 model

Target Audience

• Service providers and process implementers

• Candidate CMMI-SVC instructors and lead appraisers

• CMMI-SVC appraisal team members

• Anyone interested in learning about CMMI-SVC

Prerequisite

Before registering for this course, participants must have successfully completed the Introduction to CMMI course (Version 1.1 with upgrade or Version 1.2).

Workshop Outline

• Introduction

• Services Overview

• CMMI-SVC Unique Process Areas and Service-Related Specific

Practices

• Next steps

• Summary

Workshop Overview

Quality is everyone's responsibility. Each person is responsible for that part of the code or project artefact or service that he/she is expected to deliver to internal or external customers; and Quality counts for each deliverable. It is the primary distinguishing factor that imparts a competitive edge.

This intense workshop covers the fundamental concepts of Software Quality. The program is meant for every software professional in an organization, since it seeks to familiarize the participants with crucial Quality concepts. No prior knowledge is required. The workshop covers the basics of Quality & aims to sensitize the participants to Quality in context of Software Engineering .

Workshop Objective

To foster the understanding of the concepts of Quality, Quality Assurance and Quality Control, Process and Process Models and provide:

• Insight into the use of some of the simpler techniques.

• Understanding of quality principles and approaches that have emerged

from the salient works of Quality gurus.

• In-depth understanding of Quality models like ISO and CMMI®

Workshop Benefits

To help understand the concepts of Quality, Quality Assurance & Quality Control, Process & Process Models. To grasp Quality models like ISO & CMMI® To understand Quality principles & approaches as explained by work of Quality gurus.

Workshop Content

• Quality concepts

• Project variables, Quality Control and Quality Assurance, Cost of Quality,

Workbench, Product and Process Quality

• Software engineering overview

• Lifecycle phases in the context of Quality implementation

• Quality approaches and models

• TQM, learning from gurus e.g. PDCA, Deming & Applying TQM

• Process concept, Standards, guidelines, models, the Quality Pyramid

• Quality Control

• Testing - What and why of testing, levels of testing, types of testing, testing

lifecycle (planning, execution, completion)

• Reviews/ inspections/ walkthroughs - Why review, types of review

(inspection, walkthrough, checkpoint review) and the processes

• Metrics

• Why metrics, metrics and measurement, some key rules, examples, the

approach to derive metrics

• Tally sheets, Run chart, Bar chart, Histograms, Pareto charts, Scatter

diagrams, Control charts, Cause effect, Brainstorming.

• Broad coverage of ISO 9001:2000, CMMI® and CMMI®

• Quality tools

SEI Authorised Services Supplement for CMMI Version 1.2 One Day Workshop

Boot Camp for Software Quality Two Day Workshop



Managing Software Project Risk Two Day Workshop

Defining and Using Software Standards Two Day Workshop



Webinars

Workshop Overview

A suitably organized and executed test process can contribute to the success of a product line organization. Testing is used to identify defects during construction and to assure that completed products possess the qualities specified for the products. These activities are sequenced and scheduled so that a test activity occurs immediately following the construction activity whose output the test is intended to validate.

However, when an organization performs only testing related activities for externally developed products, the focus is different. CMMI® for Development (CMMI®-DEV), which is based on time tested maturity model for process improvement, can be extremely value adding to such organizations to improve their operations in a structured and well-defined manner.

The objective of this webinar is to provide an overview to the participants on the implementations of engineering practices of CMMI®-DEV model to purely Testing Projects.

Workshop Benefits

The webinar will help the participants:

• Understand the testing lifecycle and implementation of the process areas

of CMMI®-DEV v1.2

• Understand the need of CMMI®-DEV in context of testing projects

Webinar Outline

The webinar would cover the following main areas:

• Overview to different types of testing projects and their Lifecycle

• Implementation overview to CMMI®-DEV v1.2 for Testing Projects

(especially Engineering Areas)

Who Should Attend

This webinar would be useful for:

• Quality Team


• Test Delivery Managers

• Practitioners who will be participating in the CMMI®-DEV journey

Pre-requisites:

• Familiarity with CMMI®-DEV v1.2 model structure (basic understanding

of Maturity Levels and Process Areas at all Maturity Levels)

• Basic understanding of Testing Concepts

Workshop Overview

In this time of global competition coupled with economic slowdown, every industry including the service industry needs to perform at its optimal best. It is imperative for organizations to design and deliver services and solutions which are better, faster and cheaper. Key elements that facilitate this are efficient and robust processes, competent people and world-class technology.

CMMI® for Services (CMMI®-SVC) maturity model is based on time-tested service industry best practices for process improvement. This model will add value to service organizations that want to improve their service offerings, designs and operations in a structured and well-defined manner. CMMI®-SVC provides guidance on designing, developing, deploying and improving services which result in enhanced customer satisfaction and organization profitability.

This webinar provides an insight into the CMMI®-SVC version 1.2 Model, its synergies with other similar models like CMMI®-DEV and ITIL and a typical roadmap for CMMI®-SVC journey.

Workshop Benefits


• Understand the need of CMMI®-SVC and how it can be used to solve your

organizational issues

• Understand the high level coverage of CMMI®-SVC v1.2 model

• Understand the synergies between CMMI®-SVC and CMMI®-DEV and

ITIL

• Learn to develop a practical roadmap for CMMI®-SVC journey

Webinar Outline

The webinar will cover the following areas:

• CMMI®-SVC v1.2 Model Synopsis

• Synergies between CMMI®-SVC, CMMI®-DEV and ITIL

• CMMI®-SVC based typical process improvement journey Road Map

Who Should Attend


• Services Support Group Leads and members (like helpdesk)

• Quality & Process Improvement Team

• Service Delivery Heads/Managers

• Practitioners who will be participating in the CMMI®-SVC journey

Pre-requisites

Familiarity with CMMI®-DEV v1.2 model structure (basic understanding of Maturity Levels and Process Areas at all Maturity Levels)

• Basic knowledge of service industry and lifecycle

Interpreting CMMI®-DEV Engineering Practices for Testing Organizations 120 mins

Introducing the CMMI® Framework for the Services Industry 120 mins



Overview

Overview Effective process improvement is a continuous journey and a key ingredient for business success in today’s tough economic times. Maximizing benefits today while setting the right base for the future is an essential strategy for both big and small organizations. This webinar is focused on how Organizations and Quality Leaders/Members can maximize gains today by tweaking/re-aligning process definitions and corresponding implementations established at CMMI® DEV v1.2 Maturity Levels 2 & 3 (Low Maturity) to enable: Quantitative & innovative improvements aligned to CMMI® DEV v1.2 Maturity Levels 4 & 5 practices (High Maturity) in future Setting the right base for smooth, quick & effective transition from Low Maturity to High Maturity based on CMMI® DEV v1.2 Benefits The webinar will help the participants: Understand the essential relationship between Low Maturity & High Maturity process frameworks in CMMI® DEV v1.2 Understand Low Maturity process definition & implementation of key alignment aspects that impact current or future High Maturity journey Learn & establish a system of essential element cautions (EEC) for High Maturity to look out for while operating Low Maturity process areas Realistically plan/validate the base approach for current or future High Maturity journey based on CMMI® DEV 1.2

Webinar Outline

The webinar will cover the following areas: Relationship between Low Maturity & High Maturity Process Frameworks in CMMI® DEV v1.2 Key Aspects for fine tuning of Maturity Level 2 & 3 Process Areas for High Maturity Establishing a system of Essential Element Cautions (EEC) for High Maturity Audience This webinar will be useful for: Representatives (Quality Teams/SEPG/SQA/Project Managers) of organizations planning to Move up from Maturity Levels 2 and 3 to Maturity Levels 4 & 5 in CMMI® DEV v1.2 Transition from Maturity Levels 2,3,4 or 5 of CMMI® DEV 1.1 to Maturity Levels 4 and 5 in CMMI® DEV v1.2 Quality Managers/Quality Leads/SEPG/SQA involved in process improvements based on CMMI® Pre-requisites Familiarity with CMMI® DEV v1.2 model structure (basic understanding of Maturity Levels and Process Areas at all Maturity Levels) Basic understanding of Project Management and Measurement Systems Note: This is not a mandatory pre-requisite but desirable Suggested Pre-Readings CMMI® Model

Overview

Measurement Systems are typically in-effective till the data is collected and managed in such systems is timely analyzed and used for decision making. Amongst many methods of data analysis, visual or graphical data analysis techniques are the ones initially and most often used for analysis.

Visual analysis of the process-performance data provides valuable insights into the processes. These inferences are significant inputs for further data analysis and are useful in process improvement.

This webinar focuses on commonly used graphical techniques in data exploration and analysis in terms of usage and interpretation. The webinar highlights the application of such techniques in CMMI®-DEV Ver. 1.2. The techniques covered are Box Plots, Interval Plots, Dot Plots, Scatter Diagrams, Marginal plots and Probability Plots.

Benefits


• Understand graphical analysis techniques and how to interpret the results

• Understand the application of these techniques in the context of CMMI®-

DEV ver 1.2

• Understand which technique would be useful in which scenario(s)

Webinar Outline

The webinar will cover the following areas:

• Data Types

• Graphical analysis techniques

• Interpretations of the results

• Application in the context of CMMI®-DEV Ver 1.2

Who Should Attend

This webinar will be useful for:


• Metrics Council Members

• SEPG Team

• Quality Heads/ Managers

• Quality Team

• Individuals who may be participants in an Appraisal

• Organizations planning for CMMI®-DEV Ver 1.2 staged representation

appraisal or transition from current CMMI® V1.1/ SW-CMM® v1.1

Maturity level to CMMI®-DEV Ver 1.2.

Pre-requisites

• Familiarity with measurement systems

• Familiarity with CMMI® DEV v1.2 model structure

Setting up the foundation for CMMI® Hi-maturity 120 mins

Graphical Data Exploration Techniques used in CMMI® 120 mins



Career Programs

Certificate Program in Software Quality Assurance

Background

Quality is a key measure of project success. Software producers want to be assured of the product quality before delivery. For this, they need to plan and perform a systematic set of activities called Software Quality Assurance (SQA). SQA helps ensure that quality is incorporated into a software product. It aims at preventing errors and detecting them as early as possible. SQA provides confidence to software producers that their product meets the quality requirements. SQA activities include setting up processes and standards, detecting and removing errors, also preventing errors and ensuring that every project performs SQA activities. Quality is everyone’s responsibility, the development staff and quality professionals. Every person is accountable for the part of services that they are expected to deliver to internal or external customer. Quality counts, for each deliverable and service. It is a distinguishing factor and used as one of the main parameters for comparison against competition.

Program Description

This Certification is specially designed to provide the needed skill set for an Entry Level Software Quality Analyst in the Software Industry. The program focuses on understanding Software Quality, Process Engineering, Process Implementation, Quality Assurance Activities, QC Tools, Quality Standards, Models and Frameworks. The total duration of the program is 12 days for an individual. In addition, the student has an option to attend an online prometric examination leading to CASQ certification by QAI Global Institute, USA

Learning Objectives

• Understand fundamental principles, concepts, and practices of software quality

• Understand the importance of process orientation

• Be able to relate quality and process in the context of software engineering life cycles

• Understand the importance of metrics in assessing quality

• Describe Software Quality Assurance (SQA), its activities, goals, and responsibilities

• Understand and implement steps involved in setting-up and launching SQA function

• Understand and apply the concepts of reviews and how to conduct the same

• Understand and apply the concepts of some of the process frameworks commonly popular as Quality

models and techniques namely ISO, CMMI®, PCMM®, ITIL, 6 Sigma

Target Audience

• Recent Graduates from Universities looking for a job in Software Quality Assurance • Non – IT professionals interested in shifting to Software Quality Assurance • Software Testers and Developers who want to move to Quality Assurance • Students pursuing IT training and certification programs like MCAD, MCDBA, or MCTS

Pedagogy

• Delivery is mainly done through Instructor Led Training • Continuous Evaluation at the end of every module • Student is required to do the practice school program at the end of the course • Final Certification Examination through Prometric

Certification

The Course covers the Body of Knowledge required to appear for Certified Associate in Software Quality (CASQ) by QAI Global Institute



Program Contents


01 Understanding Software Engineering Concepts and Lifecycles 01 02 Introduction to Quality 01 03 Process Concepts 01

04 Review Techniques 01 05 Internal Auditing Techniques 01 06 Quality Control Tools 01 07 Overview to CMMI® 01 08 Overview to 6 Sigma 01

09 Overview to ISO 9000, PCMM® and ITIL 01 10 Organization Change Management and Soft Aspects of Quality 01 11 Preparatory Training and Mock Examination 02


Skills Developed

At the end of the training program, the student would gain the following skills: • Knowledge on Software Quality Assurance Control • Ability to understand Process Models and Frameworks • Undertake Software Quality Assurance activities in a structured manner • Create QA Plans • Facilitate and training project teams in process implementation • Conduct Internal Audits and report results • Perform data analysis


• Associate Quality Analyst • SQA Team Member • SEPG Team Member




CASQ Certification Test Preparatory Course

Course Duration

2 Days

Workshop Overview

This foundation–level certification ensures that the fundamental principles, concepts, and practices of software quality assurance is understood as demonstrated by successful completion of an examination. This certification requires a combined education and/or work experience totaling three years. Acquiring the designation of Certified Associate in Software Quality (CASQ) indicates a professional level of competence in the principles and practices of quality assurance in the IT profession. CASQs become members of an acclaimed professional group, receiving recognition of their competence by business and professional associates, and are afforded potentially more rapid career advancement.

Workshop Benefits

At the end of the course the participant will be able to understand: • Quality Principles and Concepts

• Verification and Validation Life Cycle Quality Framework

• Review and Testing Techniques

• Quality Assurance Activities

• QA Planning

• Process Improvement Models

• Metrics and Measurement

• Outsourcing and Subcontracting Processes

Workshop Contents

• Skill Category 1: Quality Principles and Concepts • Skill Category 2: Quality Leadership • Skill Category 3: Quality Baselines (Assessments and Models) • Skill Category 4: Quality Assurance • Skill Category 5: Quality Planning • Skill Category 6: Define, Build, Implement and Improve Work Processes • Skill Category 7: Quality Control Practices • Skill Category 8: Metrics and Measurement • Skill Category 9: Internal Control and Security • Skill Category 10: Outsourcing, COTS and Contracting Quality

Who Should Attend

This course is for individuals appearing for the CASQ examination. The individuals can include: • Recent Graduates from Universities looking for a job in Software Quality

• Non – IT professionals interested in shifting to Software Quality

• Students pursuing IT training and certification programs like MCAD, MCDBA, or MCTS


Those individuals who desire to take the CASQ certification exam must meet at-least one of the following criteria: • A 3 year degree or 4 year degree from an accredited college level institution • A 2 year degree from an accredited college - level institution and 1 years experience in the IT field • Three years experience in the IT field



CSQA Certification Test Preparatory Course

Course Duration

3 days

Workshop Overview

This training program is designed to help software quality analyst professionals prepare for the Certified Software Quality Analyst (CSQA) certification examination. However, this program does not "teach the test." The course will thoroughly cover the software quality "concepts" to enhance understanding for those professionals interested in becoming proficient as a software quality analyst. The complete training program typically encompasses 3 days of training. The three days training is devoted to discussing the concepts of software quality. The program also addresses the understanding the CSQA examination process. This is followed by actual practice examinations for each of the four parts of the exam. The examination includes two objective type tests and two short subjective answer type exams.

Workshop Benefits

At the end of the course the participant will be able to understand: • Quality Principles and Concepts

• Verification and Validation Life Cycle Quality Framework

• Review and Testing Techniques

• Quality Assurance Activities

• QA Planning

• Process Improvement Models

• Metrics and Measurement

• Outsourcing and Subcontracting Processes

Workshop Contents


Who Should Attend

This course is for individuals appearing for the CSQA examination. The individuals can include: • Quality Analysts • Requirements Analyst • Software Developers

• Project Manager


Those individuals who desire to take the CSQA certification exam must meet at-least one of the following criteria: • A 4 year degree from an accredited college-level institution & 2 years experience in the information services field • A 3 year degree from an accredited college-level institution & 3 years experience in the information services field • A 2 year degree from an accredited college-level institution & 4 years experience in the information services field • Six years experience in the information services field AND • Are working, or have worked at any time within the prior 18 months, in the field within covered by the certification designation



CMSQ Certification Test Preparatory Course

Course Duration

4 days

Workshop Overview

The Certified Manager of Software Quality (CMSQ) certification establishes a worldwide standard for the assessment of the capabilities and competencies of software quality assurance professionals that are working at, or soon will work at, the software quality assurance management level. Acquiring the designation of Certified Manager of Software Quality (CMSQ) indicates a level of professional competence in both the principles and practices of software quality assurance, demonstrating the skills and capabilities necessary to manage the software quality assurance function. CMSQ certification provides IT upper management a necessary tool to predict the likelihood of success of individuals applying for management level positions. The CMSQ certification provides the IT professional with an objective assessment of their management skills.

Workshop Benefits

At the end of the course the participant will be able to understand: • Quality Principles and Concepts • Verification and Validation Life Cycle Quality Framework • Review and Testing Techniques • Quality Assurance Activities • QA Planning • Process Improvement Models • Metrics and Measurement • Outsourcing and Subcontracting Processes

Workshop Contents


Who Should Attend

This course is for individuals appearing for the CMSQ examination. The individuals can include: • Quality Managers, SEPG Lead, Quality Head, Project Manager


Those individuals who desire to take the CMSQ certification exam must meet the following criteria: • Currently hold an active CSQA Certification • Be working in the field covered by the certification designation • Have the experience (described under the Real World Experience section) to demonstrate mastery of the skills

identified in the current Software Quality Assurance Common Body of Knowledge • Be prepared to submit documentation that supports your real-world experience in the software quality field

(described under the Real World Experience section) • Be prepared to take the required manager’s level examination Meet one of the following three prerequisites: • A bachelor’s degree from an accredited college-level institution plus a minimum of four years experience in the

software quality assurance field, or • An associate degree plus a minimum of six years of experience in the software quality assurance field, or • Eight years of experience in the software quality assurance field.



E-learning Programs

Software Quality Management

Software Quality Management Course code: SE 300 Course duration: 21 hours

SE300 enables learners to appreciate the importance of quality in the software products they build. They understand the various aspects of software quality, software quality assurance and formal technical reviews.

Basic Concepts of Software Quality Course code: SE301 Course duration: 5 hours

SE301 enables learners to understand what software quality is, the factors that impact quality and the metrics used to assess product quality.

Software Quality Assurance Course code: SE302 Course duration: 9 hours

SE302 enables learners to understand what software quality assurance (SQA) is, how it can be implemented, the payoffs and tradeoffs of SQA, the quality team and the components of an SQA plan.

Formal Technical Reviews Course code: SE303 Course duration: 7 hours

SE303 enables learners to understand the importance of formal technical reviews (FTR), types of FTR along a formality spectrum, steps and roles in a generic FTR and how to conduct effective FTR’s.

Quantitative Software Process Management

Quantitative Software Process Management Course code: QP100 Course duration: 17 hours

QP100 enables learners to explain the significance of managing a process quantitatively, Formulate a measurement action plan for the quantitative management of critical organizational processes, Collect, verify, and organize the process data, Select and use an appropriate statistical tool, Analyze and control the performance of a process and Initiate and sustain activities for improving critical organizational processes

CMMISM

An Overview to CMMI

SM

Ver 1.2 Course code: CM200 Course duration: 6.5 hours

CM200 enables the learners to Understand the basics of CMMI and understand CMMISM road map



Workshop Overview

The Certification program for the Frontline Customer Services Professionals, comprises of seminars from the award winning Masters Series in Call Center Management, from The Call Center School, that has been voted “Industry’s Best Training Solution” for last four consecutive years at the International Call Center Management (ICCM) Conferences.

Workshop Benefits

• Identify opportunities to make a difference and quantify the impact any

given transaction might have.

• Help become aware of the most common speaking distractions and give

specific tips and techniques for improvement so the candidate can

communicate with confidence.

• Learn to gain Control of the call, ask effective questions, place calls on

hold, transfer calls effectively, and Close each call successfully

• Learn to identify caller communication styles and select the best words and

phrases to build rapport with your customers.

• Provides "must have" techniques for dealing with all kinds of calls, from

mildly irritating to very difficult.

Workshop Outline

• Unit 1 : Business Essentials for Frontline Customer Service

Professionals

• Unit 2: Customer Relationship Management – Frontline Perspective And

Power of One

• Unit 3: Customer Services Skills – Enabling Excellence

• Unit 4: The Art of Up-selling: Tips for Making the Additional Sale

• Unit 5 : Email Essentials: A Frontline Guide for Writing Effective Emails

• Unit 6 : Collections Calling: Steps and Strategies for Telephone

Collections

Workshop Overview

HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes.

Workshop Objectives

The process of incident management-from detection and recording to closure

• Critical thinking skills to resolve incidents quickly and consistently

• The importance of total contact ownership

• An awareness of the core help desk processes and best practices used in service and support centers

• Valuable active listening skills and effective communication strategies

Workshop Outline

• Evolution of the Support Center

• Strategic Framework

• Service Delivery Methods and Technology

• Support Center Processes and Operations

• Call Handling Procedures

• Communication Skills

• Problem-solving and Troubleshooting Skills

• Maximizing Effectiveness

TCCS Certified BPO Customer Service Professional Three Day Workshop

HDI Support Center Analyst Two Day Workshop



Workshop Overview

This Workshop works to build key competencies in Quality that will enable a Quality Analyst to arrive at structured solutions to monitoring and ensuring quality in an Outsourcing Enterprise. Part of the Business Process Improvement Track under the QAI BPO Training Workforce Development Roadmap*.

Metrics: 3 Day Workshop. Certification at the end of program.

Workshop Content

• Quality Overview and Role of a Quality Analyst

• Quality Monitoring

• Quantitative Methods

• Improvement Tools

• Project Management and Change Management

• Quality Systems

• Auditing

Workshop Benefits

• A quality analyst will have a deep understanding of the tools required to

perform analysis

• Transaction, Monitoring and Coaching enables working knowledge of

the science of call quality of a call centre

• Candidates hit the road running with tool sets and methodologies which

can be implemented for all situations

• An understanding of the importance of Quality, role of Quality Function

and the Standards and Certifications available

• Comprehend how to design and deploy Quality Monitoring

• Lead and manage Analytics and Process Improvement

• Imbibe best practices from around the industry

• Increase readiness to apply learning 'on the job' immediately

Who Should Attend

• Quality Analysts seeking skill upgradation for higher performance.

• Executives/Associates aspiring/selected for becoming Team leaders /

Quality Analysts

• People aspiring to move into the industry / laterals aspiring to be Quality

Analysts or Team Leaders

Workshop Benefits / Need

• Performing a Call Center Satisfaction Audit

• Successful Designs for Building Performance Excellence

• Best Practices in Calibration and Standardizing Evaluation Scores

• Effective Techniques for Shaping Employee Performance

• Optimizing Your Quality Monitoring and Recording System

Workshop Components

It is a 2 day program with 6 modules, the final module being a review and test.

Workshop Outline

Module 1: Satisfaction Guaranteed: Performing a Call Center Satisfaction Audit

Module 2: Building a Quality Monitoring Form: Successful Designs for Building Performance Excellence

Module 3: Calibration Corner: Best Practices in Calibration and Standardizing Evaluation Scores

Module 4: Fundamentals of Coaching: Effective Techniques for Shaping Employee Performance

Module 5: Making the Most of QM: Optimizing Your Quality Monitoring and Recording System

Who Should Attend

Quality Analysts

Certified BPO Quality Analysts (CBQA) Three Day Workshop

TCCS Certified Transaction Monitoring and Coaching Two Day Workshop



Workshop Overview

Since over two-thirds of call center operating costs are related to personnel, getting the “just right” number of staff in place is critical in terms of both service and cost. We have helped hundreds of companies improve their staffing and scheduling efficiencies through training, consulting, and operational audits. A successful call center manager must be competent not only in call center operational skills, but must also be proficient in such traditional business disciplines as strategic planning, fiscal management, organizational design, financial analysis, business process improvement, risk assessment, performance management, and more

Workshop Benefits

• Identification of KPIs for a contact center with voice and non voice

processes

• Benchmarks and standard methods to calculate these KPIs

• Impact of each KPI on the overall performance of the contact center

• Inter- relationship of the KPIs

• Balancing the KPIs when selecting performance related metrics for an

agent or team

• How to effectively carry out real time management

• Linking KPIs to overall organizational performance and strategy

• Effective Reporting dashboard preparation

• WFM metics and how to carry out Staffing and scheduling

• Tools for carrying out process improvements.

Workshop Content

• Key Performance Indicators- Managing by numbers

• Developing a Performance management system

• Translating metrics into effective reporting

• Introduction to WFM

• Steps in Work force Management

• Creating staff schedules, and tracking daily service and

performance Critical tradeoffs between staffing, service, and cost

and how each of these tradeoffs affects the final staff count.

• Call Center Technologies

• Business Process Improvement

• Analytics and reporting

Who Should Attend

• Operations Managers & Assistant Managers


• Real time Management personnel

• Process and transition managers

Within the above structure, the day-wise contents will be suitably modified to give the best learning experience for the participants.

Workshop Overview

This certification Program enable participants to acquire skills to manage the floor on a day to day basis - to understand the relationships between planning, people, processes and performance, and to increase readiness to apply learning "on the job" immediately. Based on a proven body of knowledge required for successful execution of front-line management roles.

Workshop Benefits

• Managing absenteeism in their team

• Meeting SLAs consistently

• Improving presentation and reporting skills

• Learning best practices from other types of processes

• Understanding the influence of TL/QA on attrition

Who Should Attend

• Team Leaders seeking skill upgradation for better performance

• Associates aspiring to be Team Leaders

• Laterals aspiring to be Team Leaders

Workshop Content

• Module 1: Operations Management

• Module 2: Quality Management

• Module 3: People Management

Certified BPO Team Leader (CBTL) Three Day Workshop

TCCS Certified Operation Manager Training Three Days Workshop



Workshop Overview

HDI Support Center Team Lead training ensures that participants learn how to deliver exceptional customer support, promote process improvement, coach for success, and take charge of the day-to-day operational activities of a team.

Workshop Objectives

• Essential team lead management and leadership skills

• The importance of Service Level Agreements (SLAs) and Operational

Level Agreements (OLAs)

• The ITIL processes of Incident, Problem, Change, Release, Asset, and

Configuration Management.

• An overview of Security Management and Knowledge Management

• Strategies for managing conflict

Workshop Outline

• Support Center Overview

• Business Planning and Strategy

• Support Center Processes

• Service Delivery Methods and Technology

• Recruitment and Training

• Communication and Coaching

• Teamwork and Retention

• Quality Assurance and Marketing

Who Should Attend

Experienced Support Center Analysts, Supervisors and Team Leaders

Workshop Objectives

LEAN is a management philosophy focusing on elimination of wastes and introducing continuous flow in the system. It is not just a toolset. Rather it is a holistic, comprehensive, enterprise-wide program designed to be integrated into the organization's core strategy. In addition, experts in this field believe that philosophy-based Lean strategy is the most effective way to launch and sustain lean activities...

Workshop contents

• Introduction to Lean

• Innovator's Essential Toolkit

• Communicating Lean

• Assessing the Lean Progress

• Understanding the Lean Concepts

Managers from support functions involved in transaction processing such as HR, Training, Quality, Administration, Commercial and Finance

HDI Support Center Team Lead Two Day Workshop

Lean Practitioner Three Day Workshop



Workshop Overview

Customer Contact centers and BPO units (IT enabled Services) need a very tight control over processes and a disciplined improvement path. The management approach has to be rigorous, customer oriented and data-driven in order to achieve measurable business results. Thanks to technology, the BPO industry has easy access to data. However the real challenge is to uncork the genie that is resident in the numbers - Six Sigma helps you do just that.

Designed and delivered by people who understand BPO operations as well as Six Sigma methodology, this workshop offers participants the basic building blocks for improving business processes in an BPO company. The training uses contextual examples, case studies, and exercises on burning issues of the BPO industry like Customer Satisfaction, Productivity (utilization and handling time), Transaction Quality, Service Levels, and Attrition.

Workshop Objective

This workshop will help the participants from ITeS industry in understanding:

• How to identify projects from key business areas/ imperatives?

• How to bring about improvements in business processes such as

transaction monitoring, staffing and scheduling through the application of Six

Sigma tools and the DMAIC methodology?

• Which are the areas where Six Sigma tools have yielded the greatest benefit

to practitioners?

• What are the pitfalls in Six Sigma implementation in ITeS and how to avoid

them?

• The participants will be trained in the rigor of the DMAIC methodology while

applying it to specific ITeS cases.

On completion of this workshop the participants will be ready to launch Six Sigma projects and provide RoI within 4 to 6 months.

Who Should Attend

The workshop is designed for:

• Implementers of Green Belt projects from the ITeS industry like Operations

Managers, Supervisors, Team Leads and High Potential Agents.

• Designers and managers of Green Belt projects.

Workshop Contents

Setting the Context

Define Phase

• Module 1: Capture Voice of Customer

• Module 2: Project Charter and Plan

Measure Phase

• Module 3: Process Performance Metrics through looking at internal

and external benchmarks or customer expectations and identifying

units, defects and opportunities

• Module 4: Collecting and Summarizing Data covering data collection

plans and sampling

• Module 5: Measurement Systems e.g. calibration, skill measurement

• Module 6: Analyze Process Capability particularly in the context of

SLA and business objectives

• Module 7: Improvement Goal for e.g. increases FTR by 5%, reduce

AHT by 5%, improve transaction accuracy by 2%

Analyze Phase

• Module 8: Exploratory process and data analysis to identify causes

e.g. agent vintage, agent background, training score, transaction type

etc.

• Module 9: Hypothesis Testing to narrow down to few vital Xs

Improve Phase

• Module 10: Solution Generation and Design of Experiments (DOE)

e.g. AHT vs. transaction quality, service level vs. customer

satisfaction

• Module 11: Risk Mitigation through piloting, FMEA and error proofing

• Module 12: Measurement System Reanalysis

Control Phase

• Module 13: Controlling through documentation, Statistical Process

Control and Response Plan

• Module 14: Project Closure

Six Sigma Green Belt Training Four Day Workshop



Workshop Objectives

• Understand the requirements to implement the COPC®-2000 CSP Gold

Standard in your CSP organization

• Optimize operational performance – balance Service, Quality, and Cost

• Improve operational capabilities to achieve higher levels of client and end-

user satisfaction while reducing costs

• Enable participants to demonstrate competency with the content of the

COPC®-2000 CSP Gold Standard

• Understand how compliance to the COPC® CSP Standards is determined

• Become knowledgeable of operational practices used in high performance

customer contact centers

• Learn common operational pitfalls to avoid

• Gain knowledge of high performance benchmarks and how to use these to

set targets for service levels, quality objectives, and unit costs

Key Topics & Benefits

Topics

• Operational performance management techniques and effective

implementation of the COPC® Performance Management System

• Global best practices and benchmark data of more than 1,000 operational

assessments in 50 countries

• Common pitfalls encountered in service operations and how to avoid them

Benefits

• Drive high performance – improve Revenue, Service, Quality and Cost

• Increase profitability and customer satisfaction

• Reduce time, cost, and risk to achieve operational excellence

• Learn consistent, repeatable and scalable methods that achieve measurable

performance improvement using more than 400 best practices, metrics, and

benchmarks

• Leverage the global expertise and experience of COPC® Inc. facilitators,

industry thought leaders and your peers

• Achieve prestigious COPC® CSP Registered Coordinator status with

access to a dynamic knowledge base and peer networking forum

Target Audience

All of the COPC® Inc. training programs are designed for first line management teams through Director and VP levels.

Functional Level

• Customer Experience

• Customer Service / Support

• Human Resources

• Vendor Management

• Quality Assurance

• Workforce Management

• Strategic Planning

• IT

• Operations

• Reporting

• Transaction Processing

• Training

Service Types

• Customer Care

• Collections

• Fulfillment

• Credit Card Processing

• Claims

• E-Commerce

• Tech Support

• Returns Processing

• Help Desk

• Back Office Support

COPC Customer Service Provider Registered Coordinator Training A Five Day Workshop



Workshop Overview

What do you think your customers want when they call your center? Send in an email? What is more important- the right answer or speed of answer? Where do we typically spend more time - measuring or managing?

This very popular workshop exposes contact center managers, service delivery leaders and support personnel to the skills needed to manage contact centers on a day-to-day basis. A world-class contact center requires constant process improvements, strong leadership, planning, proper harnessing of manpower resources and the application of performance measurements. Experienced and well-trained managers are the enablers to success. A well-structured and comprehensive workshop on COPC-2000® High Performance Management Techniques, using six sigma from QAI can make a big difference.

COPC®'s HPMT program covers what most others leave out: How to manage for high performance!

Workshop Objective

HPMT's comprehensive workshop will help participants:

• Manage and utilize the "SQC Principle", resulting in superior level of

service quality & lower costs.

• Use six sigma along with COPC- 2000® for systematically enhancing the

capability of business processes and achieving business excellence.

• Interpret and analyze operational data from all customer contact channels

(voice, email, fax, and mail) and use this data to improve operational

performance and deliver superior service to their customers. Acquire skills

needed to manage contact centers on a day-to-day basis.

• Understand the relationship between planning, people, processes and

performance.

• Set targets based on high performance benchmarks

• Use objective data to monitor results.

• “Organizations will have to redefine its role from managing customer

interactions to integrating all the company's customer facing processes.”

Who should attend?

Individuals from a cross-section of the organization will find this class highly useful. Attendees are diverse, with job titles ranging from vice president to individual contributor.

• Team leaders and supervisors


• Team and service delivery leaders

• Support Staff (Client Services, Sales, Finance, HR, Sales, Training,

Quality)

• Professionals in line management positions who oversee front-line

supervisors


• Individuals and teams responsible for vendor selection and management

• Personnel /COPC-2000® Coordinators implementing the Standard in their

organisations.

Workshop Outline

COPC-2000® High Performance Management Techniques

PERSPECTIVE

• Overview of COPC(SM) and Six Sigma and how they work together

• The foundation of high performance - Service, Quality and Cost.

PLANNING

• Focuses on providing appropriate leadership and planning to achieve

objectives.

PERFORMANCE

• Focuses on collecting and measuring performance data, achieving

results and performance improvement. Includes statistics primer,

understanding of units, opportunities, defects, distributions and sigma.

Shows use of sampling and Gage R&R with Transaction Monitoring.

Also includes graphical tools and control charts.

PEOPLE

• Focuses on developing a skilled and motivated work force to deliver

quality products and services.

PROCESSES

• Focuses on the key customer-related processes and the key support

processes used to develop and deliver products and services. Includes

Process Mapping, Fish bone and Pareto for process improvement.

GLOSSARY OF TERMS

• The definitions of terms used in this document.

CASE STUDIES

• CUIKA Practice, Identify defect

Exam & Certification

The 3rd day concludes with a final exam. Participants receiving a minimum score of 80% on the exam will receive a Certificate of Competency in High Performance Management Techniques. Exam scores will be communicated by email.

COPC High Performance Management Techniques Four Day Workshop



Workshop Overview

This three-day course introduces managers and practitioners, the Art and Science of Workforce Management. After attending the course, participants will be able to design workload forecasting , workforce planning and scheduling staff and managing daily service.

Successful completion of this course requires that participants actively participate in classroom discussions and exercises in all three days, not missing any classroom time.

Workshop Benefits

• Improvement in transaction forecast accuracy

• Calculation of work load and matching this with the staffing levels

• Reduction of staff scheduled for the same level of service leading to

cost reduction

• Increase in the transaction handling capacity with same manpower

• Better utilization of staff available leading to reduction of cost per

transaction

• Better attainment of service levels and reduction of abandon rates

leading to low penalty payouts

• Improvement in TAT

• Better contingency plan in case of transaction volume fluctuations

Who Should Attend

• Staff carrying out Forecasting , Staffing and Scheduling

• Supervisors carrying out real time management of staff

• WFM team members

• WFM Supervisors

• WFM Managers and AMs

• Operations Managers and Assistant managers

• Senior team leaders and supervisors

Course Content

• Introduction to Workforce Management

• Data Collection and Analysis

• Forecasting Call Center Workload

• Planning Resource Requirements

• Understanding Staffing Trade-offs

• Scheduling Call Center Staff

• Managing Daily Schedules and Service

• Managing Attendance and Adherence

• Forecasting for Cycles

• Skill-based Routing and Scheduling Challenges

• Performing a Workforce Management Audit

Workshop Overview

HDI Support Center Manager training explores how the support center’s strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing.

Workshop Objectives

• Characteristics of an effective support center manager

• How to create Service Level Agreements (SLAs), operational level

agreements (OLAs), and standard operating procedures (SOPs) in

support of a service catalog

• Steps to cost-benefit analysis, total cost of ownership, and calculating

Return On Investment (ROI)

• The relationships between IT service management processes

• The difference between and the importance of strategic, tactical, and

operational planning

Workshop Outline

• Support Center Overview

• The Support Center

• Effectively Managing Your Support Center

• Support Center Strategic Management

• Support Center Operations Management

• Developing Support Center Processes

• Service Support Processes

• Metrics and Quality Assurance

• Managing the Support Center Team

• Marketing the Support Center

Who Should Attend

Support Center Mangers and Supervisors

TCCS – Optimizing Workforce Management Three Day Workshop

HDI Support Center Manager Three Day Workshop



Workshop Overview

The course offers a practical approach to first articulate a given business problem to a mathematical Y=f(X) form, then deploy statistical and analytical tools to determine the factors to optimize, finally formulating the solution back into a business solution.

Workshop Benefits

There are a total of 12 steps entailed in this course, spread into five distinct phases of process improvement. The course offers significantly deeper coverage and understanding of Six Sigma DMAIC tools and methodology from an expert standpoint.

Workshop Content

Week One: • Enterprise Six Sigma Model

Foundation of Six Sigma, DMAIC and DMADV, Organizational and

Leadership View, Organizational Goal and Objectives, Business

Process Management System, Project Selection


Project Charter and Plan, Team Building and Management, Managing

Change, Management and Planning tools

• Define Phase

Developing the Project Charter, Capturing Voice of Customer,

Identifying Critical to Quality Parameters from VOC, Six Sigma Finance

• Measure Phase

Process Mapping, Basic Concepts, Cause and Effect tools, Data

Types, Minitab Training, Measurement Scales, Methods for

Collecting Data, Sampling Methods, Graphical Methods,

Measurement System Analysis, Analyzing Process Capability

Week Two: • Analyze Phase

Mutli-vari Studies, FMEA, Simple Linear Correlation, Central Limit

Theorem and sampling distribution of the mean, Hypothesis

Testing, Tests for means, variances and proportions, Goodness-of-

fit tests, ANOVA, Non-parametric tests, Simple and multiple least-

squares linear regression

Week Three: • Improve Phase

Design of Experiments (DOE), Planning and organizing

experiments, Design principles, Design and analysis of full factorial

experiment, Design and analysis of two-level fractional factorial

experiments, Response Surface Methodology, Multiple

Optimization, TRIZ

Week Four: • Control Phase

Statistical Process control, Selection and application of control

charts, Advanced Statistical Process Control, Lean Tools for

Control, Control Plan

Who Should Attend

Six Sigma Green Belt Trained professionals from any industry or function can take this course

Workshop Objective

This workshop aims at introducing Business Managers to Six Sigma Concepts and Methodology, and its application to various aspects of business.

Providing overview of Six Sigma and the critical success factors for its roll out within the organization along with the roles played.

Bringing out the synergies between the Six Sigma goals and the strategic business objectives of the organization.

Integrating Six Sigma in the overall organizational strategy and the immediate action steps.

Workshop Benefits

• Enabling Six Sigma sponsorship by imparting Comprehensive

awareness to Business leaders who are organizational sponsors of Six

Sigma, on estimating business benefits and managing project selection

for organization wide Six Sigma implementation

• Enabling Six Sigma Governance by Quality Leaders, Business Leaders,

and staffed representatives from Finance and Human Resources

functions. The workshop imparts knowledge about monitoring/reviewing

project stages and completions, and institutionalizing outputs of

completed six sigma projects

Who Should Attend

• CEOs

• Heads of Quality

• Heads of Operations

• Heads of HR

• Senior Project Managers

Workshop Content

The workshop will cover:

• What is Six Sigma?

• Benefits of Six Sigma

• When do I become Six Sigma?

• How does the Six Sigma Organization look like?

• How does an organization roll out Six Sigma?

• What is the impact of Six Sigma?

• Tools of Six Sigma

• Process Management System

• The organizational dynamics of Six Sigma

• Rewards and recognition

• The engagement roadmap

Six Sigma Champions Training Twelve Day Workshop

Six Sigma Black Belt Training Four Week Workshop


Business Analysis & Requirements Management

Workshop Overview

The workshop covers the basic skill sets required by BA professionals based on the industry recognized standards and benchmark such as QAI's CBoK and other industry best practices. The workshop is the first milestone propelling budding professionals to get certified against industry certifications. The workshop provides exposure to BA concepts and is supplemented with detailed case study covering all the concepts learned during the workshop, which helps participants to apply the knowledge gained during the program. The program also includes mock tests & sample questions for the participants who are aspiring to take up certification exam.

Workshop Benefits

• Exposure to industry best practices on Business Analysis

• Understanding of the BA role as per the industry requirements

• Exposure to the BA tools

• Complete understanding of QAI's CBoK

• Case Study to provide a simulation of the implementation of BA

concepts

• Exposure to sample question papers

• Understanding the approach to answer essay questions

• Revision of the skill categories of the CBoK

• Assess preparedness for the CSBA examination

Workshop Content

• Demystifying role of Business Analysts

• Understanding Business Fundamentals

• Understanding Software Engineering and Project Management

• Managing Requirements

• Knowing importance of Acceptance Testing

• Managing Business Partners + Customer support

• Managing Contracts

• Overview to other BA related disciplines such as Quality Concepts,

Process management & industry models, Management skills &

Communication skills

• Detailed case study to provide a practical walkthrough of all the

concepts learned

• Mock exercises and sample questions

• Overview to BA CBoK and the CSBA examination pattern

Who Should Attend


• Information Systems Analyst

• Application/ Information Architect

• Systems Analyst/ Designer


• Anyone inquisitive to learn about Business Analysis

Upon successful completion, participants can undertake QAI’s Software Business Analysis Certifications – Certified Software Business Analyst (CSBA) and Certified Associate Business Analyst (CABA)

Business Analysis Foundation Workshop Three Day Workshop



Workshop Overview

Today, many organizations recognize Requirements form the basis of the initial estimates and plans; they also form the basis on which the software product is built and validated. The workshop takes a comprehensive look at Software Requirements Management, examines key elements of the Software Requirements Management program and identifies pitfalls where many programs have failed. It presents the techniques that have proved successful in real-world programs, methods for implementing them and strategies for determining if the techniques are being effectively implemented.

Workshop Benefits

While emphasizing on the need for requirements management, the course focuses on the fundamentals of requirements management and how they relate to the system development life cycle from writing the requirements to testing. The objective of this course is to improve the likelihood that products being constructed in Internet time satisfy customer needs.

Who Should Attend

• Software Engineers

• Business Development Personnel


• Any practitioners interested in upgrading their skill set on Requirement

Management

Workshop Content

• Why do Requirements Management? Defining requirements

• The Requirements Management Process - Scope and terms-

requirements management in the overall development cycle -

Commitment Planning - Requirements Gathering –Requirements

Clarification (Preliminary Analysis) - Release Planning

(Requirements triage) - Requirements Specifications and

Verification – Commitment Acceptance

• Introduction to Requirements Activities - Definitions - Role in

Development - Types of Requirements Activities- Uniqueness of

Development in Internet Time

• Types of requirements and Requirements Characteristics

• Requirements Elicitation - Introduction - Survey of Techniques-

Strategies for Rapid Development - Summary and Comparison

• When is Each Technique Most Applicable?

• Requirements Triage - Introduction - How to Do Triage – Tradeoffs

Between Requirements - Schedules and Costs - Tradeoffs Between

Requirements, Schedules, Costs, Risks, and ROI - Strategies for

Rapid Development - Summary

• Requirements Specification - Introduction - Attributes of a Well-

Written SRS - Strategies for Rapid Development

• Manage System Scope, Refine the System Definition

• Manage Changing Requirements - Controlling Requirements

“Creep”- Practical Reviews/ Walkthroughs - Role of Inspection

Establishing Requirements Matrix and Traceability

• Requirements Across the Product Life cycle

• Institutionalizing requirement management

• Future Directions: Use-Case Modeling

• Managing Software Requirements - Cost/Schedule –Establishing

SCM Plan - Dealing with Inserting New Requirements – Ripple

Effects

Essential Requirements Management Two Day Workshop



Workshop Overview

It has been said that if you don't know where you are going, any road will get you there. This optimist perspective on life has a devastating impact on many software projects. In the software realm "not knowing where you are going" will lead you to failure. Even, Fred Brooks, author of The Mythical Man-Month, is quoted as saying, "The hardest single part of building a software system is deciding precisely what to build."

Today, many organizations recognize the fact that for an organization to do an effective job at software development, it must understand what is to be built. Requirements form the basis of the initial estimates and plans; they also form the basis on which the software product is built and validated. Unfortunately poorly defined and misunderstood requirements continue to cause projects problems.

The workshop takes a comprehensive look at Software Requirements Management. It examines key elements of the Software Requirements Management program and identifies pitfalls where many programs have failed. It presents the techniques that have proved successful in real-world programs, methods for implementing them and strategies for determining if the techniques are being effectively implemented.

While emphasizing on the need for requirements management, the course focuses on the fundamentals of requirements management and how they relate to the system development life cycle from writing the requirements to testing. The objective of this course is to improve the likelihood that products being constructed in time & satisfy customer needs.

Workshop Takeaways

• Attendees will get hands on support for developing requirements

gathering & management skills

• White papers on requirements elicitation & management

• Actual examples from the IT industry are utilized to make the

information relevant.

Who Should Attend

• Analysts/ Business Analysts/ System Analysts

• Software Developers

• Module Leaders



• Anyone involved in requirements gathering/ requirements

management

Workshop Content

• Requirements Management (RM) and Requirements Development

(RD)

• Pre-requisites for taking on RM and RD

• Developing Customer Requirements

• Developing Product Requirements

• Analyzing and Validating Requirements

• Managing Changes to Requirements

• Getting into Estimation – a quick overview

Workshop Overview

"A major difference between a 'well-developed' science such as physics and some of the less 'well-developed' science is the degree to which they are measured." - Fred Roberts

We need software measurements to know where we are, to help decide where we want to be and to track progress. Measurement is integral to the management of organizations, projects, process and products. “What cannot be measured cannot be managed” and “ What cannot be managed cannot be improved”. While it is important to measure, it is equally and perhaps more important to know some relevant measures. There are too many measures that can be taken for a software project, however, the challenge lies in identifying measures and establishing a measurement program that serves the business objectives.

The workshop shall provide a complete insight into setting up and managing measurement systems towards quantitatively managing project’s processes and product’s quality, thus meeting business goals and objectives of organizations.

Workshop Objectives

The workshop provides a conceptual and practical framework for designing and implementing a Software Metrics program. Participants will be able to understand the usage of Metrics in identifying and solving problems, leading to a more effective management of software projects and products. The workshop also covers concepts of Metrics in CMMI® implementation.

Who Should Attend

• Managers (Project, Product, Program, Process)

• Process Practioners (SEPG/EPG, SQA/PPQA)

• Project Practioners (Analyst, Developer, Tester)

Workshop Content


• Managing projects using metrics

• Managing product quality and performance using metrics

• Managing processes using metrics

• GQ(I)M (Goal Question Indicator Metric) based metrics program

management

• Metrics and CMMI®

• Using statistical techniques in Metrics analysis

• Setting up Metrics program

• Case Studies

A Practical Approach to Requirements Management Two Day Workshop

Using Metrics for Effective Management Two Day Workshop



Workshop Overview

This seminar will focus on establishing the proper infrastructure, improving communications between users and IT personnel, and establishing measurement and assessment methods that will enable the right requirements to be implemented right the fi rst time. This seminar is not designed to replace requirement defi nition methods such as JAD (Joint Application Development).

The program was developed because QAI believes the major problem in getting the right requirements implemented is primarily a two–fold communication problem: the user is unable to articulate exactly what is wanted, and the project responsibilities between IT and the user are not clearly defined.

Workshop Benefits

This workshop is designed to provide solutions that can be immediately implemented to improve your requirements process and to improve communication and coordination activities during the product development life cycle.

Workshop Content

• Section 1 – QAI's Approach to Managing Quality in a Changing

World

• Section 2 – Defi ning the user's true needs

• Section 3 – Identifying and managing project risks

• Section 4 – Communicating the true requirements to the

Implementers

• Section 5 – Controlling throughout requirements implementation

• Section 6 – Assuring the implemented software meets true users

need

Who Should Attend

This Program is designed for: Business Analysts

• Software Applications Users and Customers

• Project Leaders

• Managers

Workshop Overview

Failure to properly identify and manage requirements is the single most consistent cause of project failure, regardless of project size and organization. The requirements analysis process is defect prone for a variety of reasons. Post–implementation reviews of most information systems projects typically show that 60–75% of all defects encountered during a project, and embedded in the fi nished systems products, are defects in requirements.

Studies also show a major cost of software development is correcting erroneous and missing requirements. If these changes need to be made to an operational system, they will cost 100 times as much to correct as if requirements are corrected during the requirements gathering phase of software development.

This course covers technically what requirements are and what we really mean by the term "requirements". It also addresses the challenge of getting valid requirements which is one of the most important issues in avoiding defects. The course further provides a seven–phased process for developing valid requirements and presents effective tools and techniques for defi ning and validating those requirements.

Workshop Benefits

The workshop provides participants a better understanding of:

• The requirements review process

• How requirements fi t into the software development life cycle

• How prevention is key to reducing the costs associated with software

development

• Why requirements defi ning and validation must be a team effort

Workshop Content

• Section 1 – Introduction

• Section 2 – Requirements Advocacy

• Section 3 – QAI's Requirements Model

• Section 4 – Identifying Business Needs

• Section 5 – Analyzing Business Requirements

• Section 6 – Analyzing Implementation Requirements

• Section 7 – Analyzing Constraint Requirements

• Section 8 – Resolving Confl icts and Tradeoffs

• Section 9 – Verifying Requirements

• Section 10 – Validating Requirements

• Section 11 – Managing Requirements

Who Should Attend

• Project Leaders

• IT Users

• IT Customers


• Developers

Boot Camp for Business Analysts Three Day Workshop

Defining and Validating User Requirements Three Day Workshop



Webinars

Overview

Business Analyst acts as a bridge between customer & project team throughout the project life cycle. With ‘change in requirements’ being accepted as a regular practice, the role of Business Analyst is becoming more and more critical in current industry scenario.

The webinar provides an overview to the role of Business Analyst to help:-

• Business analysts understand the expectations of organization/

business and,

• Customers and other stakeholders understand the importance of the

role

Benefits

The webinar will help the participants in gaining understanding of:

• The Business Analyst role as per the industry requirements

• Business Analyst responsibilities throughout the project life cycle

• Critical Skills required by Business Analysts

Webinar Outline


• Understand the importance and need for a Business Analyst in

Projects

• Understand the evolving role of a Business Analyst

• Understand the critical skills required for Business Analysis

• Business Analyst Principles & Concepts

Who Should Attend

Anyone who wants basic understanding of role of Business Analyst

Business Analyst/ Information Systems Analyst / Application or Information Architect, / Systems Analyst/ Designer /Project Manager / Software Developer / Tester / Quality Analyst

Workshop Overview

In the pursuit of achieving true agility in delivering software solutions that adapt quickly to changing business needs, organizations are increasingly adopting Agile methodologies. This increasing popularity of Agile methodologies has led to many changes in the role of Business Analyst so much so that the concept of Agile Business Analyst is gaining immense popularity.

In case of agile development analysis is not a phase so it doesn’t have a definite start and end, it starts when the project starts and ends with project closure as, at each iteration/ sprint analysis role comes in. Agile practices have led to a shift away from traditional waterfall approaches towards iterative and incremental delivery. This shift impacts the techniques and timing needed to enable the delivery of valuable software and thus impacts the way Business Analyst functions.

This webinar is aimed towards making the Business Analysts aware of changes that Agile Methodologies will have on the Business Analysis function and how they should adapt to sail through this change.

Workshop Benefits


The Agile Principles & popular Agile Methodologies

Impact of Key Agile Principles on the role of Business Analyst

Role of a BA in SCRUM

Webinar Outline


• Overview to Agile Principles

• Introduction to popular Agile Methodologies

• Key Agile Principles that Impact Business Analysis

• What is expected from Business Analysts in Agile Environment

• Overview of the changes in roles, skills, and competencies for

business analysts

• Understanding the SCRUM lifecycle and the role of BA

Who Should Attend


• Anyone who is performing the role of Business Analysis specially in an Agile environment

• Business Analyst/ Information Systems Analyst / Application or Information Architect / Systems Analyst/ Designer /Project Manager / Software Developer / Tester

Demystifying Role of Business Analyst Two Hrs

Role of Business Analyst in Agile Environment Two Hrs



Workshop Overview

Quality Analysts with their current capabilities on ensuring ‘quality of deliverables’ to customer and other related skills are in a very good position to move to the field of Business Analysis. The skills acquired by a QA, during process definition, it application, compliance and inspection, are complimentary to those expected from a Business Analyst, which helps in easy transition to the role.

The webinar provides an overview on;

The similarities and difference between role of a QA and BA and,

Additional skills required for the role transition

Workshop Benefits

Helps understand the expectations from a Business Analyst

Additional skills required by Quality Analysts to move to the role of Business Analyst

Webinar Outline


• Understand the role of a Quality Analysts

• Understand the role of a Business Analyst

• Understand the additional/ critical skills required for Business Analysis

Who Should Attend

• Quality Analysts who want to move to the role of a Business Analyst

• Quality Analyst / Software Tester/ Business Analyst/ Information Systems Analyst / Systems Analyst/ Software Developer

• Certified Software Quality Analysts (CSQA) / Certified Associate in Software Quality (CASQ)

Workshop Overview

Precise and accurate estimation is the key to success of any project and good estimation depends on having a good understanding of the scope of work, thus the role of a Business Analyst becomes more important for estimation to be ‘right the first time’.

Right from pre-sales to the end of the project estimation is done at various milestones to set clear expectations of effort and schedule requirements and thus derive the project cost. The role of a BA is primarily to help the pre-sales team and the project manager to understand the scope of work so that they can estimate well. However, there may be instances where the BAs are required to do at-least the high level estimation themselves.

The objective of this workshop is to help the BAs understand the significance of estimation, their role in the same and also to familiarize them at a high level with some common estimation techniques that are used in the industry.

Workshop Benefits


• Importance of Estimation


• Stages/ Milestones where estimation be done

• Popular estimation techniques

Webinar Outline


• Estimation Principles

• Difference between Size, Effort and Schedule Estimation


• Popular estimation techniques

• High level overview of following estimation techniques

• Quick Function Point

• Use Case Point

Who Should Attend


• Anyone who is performing the role of Business Analysis

• Business Analyst/Information Systems Analyst/Application or

Information Architect/Systems Analyst/Designer

Moving from QA to BA Two Hrs

Role of Business Analyst in Estimation Two Hrs



Workshop Overview

The objective of software development is to develop the software products ‘fit for use’ and meet the true needs of the customer, and not just the system specifications. To accomplish this, the need of the hour has been to clearly define the acceptance criteria early in the project and integrate those criteria into all aspects of development process. Though testing is conducted throughout the life of a software product, user acceptance testing is the final phase where the product is declared ‘fit for use’ and accepted by the customer. A business analyst plays a very important role throughout the project life cycle to achieve this goal.

The webinar provides an overview on;

• User Acceptance Testing (UAT) Process,

• Business Analyst interface in software development life cycle with

respect to UAT

Workshop Benefits

To understand;

• User Acceptance Testing Process and establishing acceptance criteria

• Business Analyst responsibilities throughout the project life cycle for

successful acceptance of the product

• Business Analyst role during User Acceptance Testing Phase

Webinar Outline

The webinar would cover the following areas:

• Testing Concepts

• Types of Testing with focus on Acceptance Testing

• How to define acceptance criteria

• Roles and responsibilities of a Business Analyst in User

Acceptance Testing

• Defect Management

Who Should Attend

• Anyone who wants basic understanding of role of Business

Analyst for UAT

• Business Analyst/Information Systems Analyst/Application or

Information Architect/Systems Analyst/ Designer/Project Manager

Role of Business Analyst in User Acceptance Testing Two Hrs




CSBA Certification Test Preparatory Course

Course Duration

3 days

Workshop Overview

The need for improved and more reliable information transfer calls for Software Business Analyst professionals who can effectively bridge the knowledge and language gap between the business and IT communities. Certification is recommended as a means to define the Common Body of Knowledge for the practice of business analyzation, and evaluate an individual's ability to apply that knowledge to practice. Acquiring the designation of Certified Software Business Analyst (CSBA) indicates a professional level of competence in the principles and practices associated with the business analyst profession. This training program is designed to help software quality analyst professionals prepare for the CSBA certification examination. The complete training program typically encompasses 3 days of training. The three days training is devoted to discussing the concepts of business analysis. The program also addresses the understanding the CSBA examination process. This is followed by mock examinations.

Workshop Benefits

At the end of the course the participant will be able to understand: • Business Analysis Principles and Concepts • Software Development Processes • Acceptance Testing • COTS and Sub Contracting • Management Skills • Communication Skills • Requirement Elicitation Skills • Requirements Gathering and Management • Configuration Management

Workshop Contents

• Skill Category 1: Business Analyst Principles and Concepts

• Skill Category 2: Management and Communication Skills

• Skill Category 3: Define, Build, Implement and Improve Work Processes

• Skill Category 4: Business Fundamentals

• Skill Category 5: Requirements

• Skill Category 6: Software Development Processes, Project and Risk Management

• Skill Category 7: Acceptance Testing

• Skill Category 8: Commercial Off-the-Shelf Software & Performance Based Contracting

• Skill Category 9: Business Partner and Customer Support

Who Should Attend

This course is for individuals appearing for the CSBA examination. The individuals can include: • System Analysts, Business Analysts, Software Developers, Software Testers, Module Leads


Those individuals who desire to take the CSBA certification exam must meet at-least one of the following criteria: • A 4 year degree from an accredited college-level institution & 2 years experience in the information services field

• A 3 year degree from an accredited college-level institution & 3 years experience in the information services field

• A 2 year degree from an accredited college-level institution & 4 years experience in the information services field


• Are working, or have worked at any time within the prior 18 months, in the field within covered by the certification

designation



Certified Associate Business Analyst (CABA) Online Exam Prep Program

Course Duration

9 Hrs

Workshop Overview

QAI's Business Analyst certifications aim to help candidates effectively bridge the knowledge and language gap between the business and IT communities. Certification is recommended as a means to define the Common Body of Knowledge for the practice of business analysis and evaluate an individual’s ability to apply that knowledge to practice.QAI’s Certified Associate Business Analyst (CABA) is a foundation Level Certification for Entry-level professionals like Software Developers, Testers and fresh engineers. CABA demonstrates professional competence in the Practice of Requirement Gathering and Management, Knowledge of delivery process and Management and Communication Skills.The online CABA exam prep program is a set of web-based tutorial sessions for each of the eight CABA CBoK skill categories. The course aids an individual in preparing for the exam by providing an understanding of the core concepts and a simulation of the actual exam questions by exercises at the end of each module.The prep program has been created by QAI Subject Matter Experts (SMEs) with 15+ years of consulting and training experience in domains like Software Engineering, Project Management, Business Analysis and Process Improvements.

Workshop Benefits

The prep program will help the participants: • Understand the core concepts in each skill category of the CABA CBoK

• Exposure to sample Multiple-choice & Short-essay questions


• Assess preparedness for the CABA examination

• Certificate of completion will be awarded to candidates on successful completion of the workshop

Workshop Contents

The prep program will cover all the skill categories of CABA CBoK: • Business Analyst Principles and Concepts

• Management and Communication Skills

• Define, Build, Implement and Improve Work Processes

• Business Fundamentals

• Requirements

• Software Development Processes, Project and Risk Management

• Acceptance Testing

• Commercial Off-the-Shelf Software and Performance Based Contracting

Who Should Attend

This webinar will be useful for: • CABA candidates preparing for the exam

• MBA / MCA students

• Individuals moving to a Business Analyst role

• Developers / Testers / QA

• Non – IT professionals interested in shifting to IT/Software domain

Pre-requisites

• Familiarity with Software Engineering concepts would be beneficial



Certified Software Business Analyst (CSBA) Online Exam Prep Program

Course Duration

12 Hrs

Workshop Overview

QAI’s Business Analyst certifications aim to help candidates effectively bridge the knowledge and language gap between the business and IT communities. Certification is recommended as a means to define the Common Body of Knowledge for the practice of business analysis and evaluate an individual’s ability to apply that knowledge to practice. QAI’s Certified Software Business Analyst (CSBA) is a Practitioner Level Certification for Business Analysts, Project Managers/Leads and Software Architects. CSBA demonstrates proficiency in application of business analysis skills to real life scenarios and managing the link between the Business & IT communities. QAI’s CSBA Common Body of Knowledge (CBoK) goes beyond the traditional "Requirements Management" skills and has layer of IT skills over the Business Analysis competencies to provide strong alignment to the role of an IT Business Analyst. The online CSBA exam prep program is a set of web-based tutorial sessions for each of the nine CSBA CBoK skill categories. The course aids an individual in preparing for the exam by providing an understanding of the core concepts and a simulation of the actual exam questions by exercises at the end of each module. The prep program has been created by QAI Subject Matter Experts (SMEs) with 15+ years of consulting and training experience in domains like Software Engineering, Project Management, Business Analysis and Process Improvements.

Workshop Benefits

The prep program will help the participants: • Understand the core concepts in each skill category of the CSBA CBoK

• Exposure to sample Multiple-choice & Short-essay questions


• Assess preparedness for the CSBA examination

Certificate of completion will be awarded to candidates on successful completion of the workshop

Workshop Contents

The prep program will cover all the skill categories of CSBA CBoK: • Business Analyst Principles and Concepts

• Management and Communication Skills

• Define, Build, Implement and Improve Work Processes

• Business Fundamentals

• Requirements

• Software Development Processes, Project and Risk Management

• Acceptance Testing

• Commercial Off-the-Shelf Software and Performance Based Contracting

• Business Partner and Customer Support

Who Should Attend

This webinar will be useful for: • CSBA candidates preparing for the exam


• Systems Analysts/ Designers


• Information Systems Analysts

• Application/ Information Architects

• Individuals moving to a Business Analyst role

Pre-requisites

• Familiarity with Software Engineering concepts would be beneficial



Career Programs

Certificate Program in Software Business Analysis

Background

The need for improved and more reliable information transfer calls for Software Business Analyst professionals who can effectively bridge the knowledge and language gap between the business and IT communities. Professional certification is a process of assessing an individual against a set of industry best practices and standards which are normally essential in a “common body of knowledge” (CBOK) for the profession. The certificate program in Business Analysis is designed to prepare the student for the professional certification. Acquiring the designation of Certified Software Business Analyst (CSBA) indicates a professional level of competence in the principles and practices associated with the business analyst profession. Business Analysis is the set of tasks, knowledge, and techniques required to identify business needs and determine solutions to business problems. Those performing business analysis are known by a number of titles such as business analyst, business systems analyst, systems analyst and others. This program is intended to provide the student with the knowledge and skills to handle Business Analysis tasks.

Program Description

This Certification program is specially designed to provide the needed skill set for an Entry Level Business Analyst/ Development Team Member in the Software Industry. The program focuses on understanding Business Analysis Concepts, Requirement Elicitation, Acceptance Testing, Communication Skills, Presentation Skills, Verification and Validation techniques w.r.t. to Business Analysis, Software Development lifecycle. The total duration of the program is for 10 compulsory modules are 10 days for an individual.

Learning Objectives

• Understand the Business Analysis Concepts and Techniques

• Learn about the Software Development Lifecycle

• Learn about the Requirements Elicitation Techniques

• Learn about the Requirements Management and Tracking

• Learn about Business Analysts Responsibilities and core competencies

• Learn about the soft skills of Business Analyst

Target Audience

• Software Testers, Business Analysts and Developers who want to move to make a career in Business

Analysis

• Non – IT professionals interested in shifting to Software Business Analysis

• Students pursuing IT training and certification programs like MBA, MCAD, MCDBA, or MCTS who want

to add Software Business Analysis skills to their profile

Eligibility

• Bachelors in Engineering, Sciences, IT • Polytechnic Students or students pursuing IT training programs like MCA, MBA

Pedagogy

• Delivery is mainly done through Instructor Led Training

• Continuous Evaluation at the end of every module

• Student is required to do the practice school program at the end of the course

Certification

The Course covers the Body of Knowledge required to appear for Certificate in Software Business Analysis by QAI Global Institute



Program Structure

Program Contents


01 Understanding Software Engineering Concepts and Lifecycles 01

02 Business Analysis Principles and Concepts 01

03 Introduction to Requirements Elicitation 01

04 Feasibility Study and Requirement Management 01

05 Planning for Requirements Definition and Management 0.5

06 Software Estimation 02

07 Verification and Validation Techniques 1

08 Management and Communication Skills 01

09 Stakeholder Identification and Management 0.5

10 Tools and Techniques 01


Skills Developed

At the end of the training program, the student would gain the following skills: • Knowledge on Business Analysis Concepts

• Ability to understand Requirement Elicitation Techniques

• Ability to understand Feasibility Study and Requirements Management

• Define and document Requirements

• Communication and Presentation skills

• Verification and Validation techniques

• Identify and Manage Stakeholders



• System Analyst

• Module Lead



Workshop Overview

To provide a framework of best practices and procedures that will enable the delegate to work effectively on a help desk/service desk. To enable delegates to practice the "core" skills required.

Recognize how processes, procedures, technologies, tools, organization and structure to operate successfully must support the Help/Service Desk

Who Should Attend

Entry-level Help or Service Desk staff with little related experience

Workshop Benefits

This course will enable delegates to:

• Develop and enhance skills, techniques and procedures for dealing with

enquiries, incidents, problems and opportunities concerning IT and its

business-related products and services.

• Create positive relationships with customers and co-workers.

• Pinpoint customers' needs, motivations and reactions.

• Gain agreements with customers and manage interactions effectively.

• Maximize assertiveness while minimizing extremes in behavior.

• Deal effectively with a variety of customer situations.

• Gain satisfied customers through better listening.

• Discover the difference between providing solutions and satisfying a

customer's psychological needs.

Workshop Outline

Session1

The Evolution of Support Services and the role of the Help Desk Analyst. Communicating with your customer. Listening Skills. The importance of Empathy. Verbal Skills. Ensuring Understanding. Documenting the calls. Using Questions Effectively.

Session 2

Dealing with Customer Conflict. Assertiveness and Customer Service. Human Resources Issues and Ethics in the Workplace. Teamwork and becoming a Leader. Measuring Customer Satisfaction and Informing Customers of Progress.

Session 3

Introduction to the support industry and its tools and technologies. Understanding Help Desk Technologies and tools. Self-Help and Desk-Side Support Technology. System Administration and Network Issues. Disaster Recovery.

Session 4

Problem Solving Techniques. Using Creative Problem Solving and Root Cause Analysis. Generating Evaluating and Prioritizing

Options. Active and Deductive Reasoning. Human Resource Issues in the Workplace (shared private, hot desking). Process Integration. Problem Management.

Session 5

Using Metrics as a Key Performance. Indicator (KPI). Interpreting Metrics and using Metrics, efficiently. Time Management in the Help Desk. Knowledge Management. Quality Assurance. System Security Management. Change Management, Asset Management and Resource Management. Outsourcing and Insourcing. Escalation, Defining Terms ownership.

Help Desk Analyst Two day workshop



Workshop Overview

To help participants plan and implement IT Infrastructure Library (ITIL)-based Service Management.

To demonstrate best practice techniques that will help Service managers deliver “best value” to the business.

Workshop Benefits

This course will enable delegates to:

• Review existing Service Management processes within the Service

Development Life Cycle.

• Create a Service Management Vision for the organization.

• Identify the needs of key stakeholders in Service Management.

• Develop KPI's based on critical success factors (CSF’s).

• Develop a GAP analysis for existing Service Management activities.

• Create a Business case for Service Management.

• Use a formal transformation process to achieve the change from ‘old’

processes to new, conformant, and processes.

• Carry out ongoing monitoring and review of Service Management

processes.

Who Should Attend

Senior IT Service professionals, who wish to apply ‘best practice’ techniques and planning processes to implementing IT Infrastructure Library (ITIL)-based Service Management.

Project staff and Applications Management staff those are responsible for supporting Service Management implementation projects.

Workshop Outline

Session 1

Overview of planning and Implementation issues. The scope of

IT Infrastructure Library (ITIL) guidance. How the process works

and links into the IT Infrastructure Library (ITIL) guidance and the complete, Service Delivery Life Cycle (SDLC).

Session 2

Creating a Service Management Vision How to: identify stakeholders, and create a vision statement that is compatible with the ICT, Service Management and Business Strategy.

Session 3

Where are we now (Understanding the current position)? How to: Assess the current position for organization and infrastructure maturity"? Use techniques such as IT Infrastructure Library (ITIL) Process assessment and benchmarking.

Session 4

Where do we want to be (Understanding the Objectives in Detail) How to: Determine the amount of change anticipated and manage it. Make a business case for change. Use tools such as GAP analysis, CSF, KPI and GQM).

Session 5

How do we get where we want to be (Getting from A to B)? How to: Manage the 'soft ' issues such as culture, training etc. Re-

engineer the processes, create the implementation plan, identify the short term" and strategic approaches. Select the best tools.

Session 6

Post Implementation Review. How to: Check milestones have been reached, and objectives met. Retain focus, motivation and commitment and keep the momentum going. How Balanced Score Card and other techniques will help you. Impacts on the Service Delivery Lifecycle.

Planning and Implementation Techniques for Service Management Two day workshop



Workshop Overview

Successful implementation of ITIL® Operational Support and Analysis best practices enables IT departments to reduce downtime and costs while improving customer satisfaction. In this course, you learn how to plan, implement and optimize the Operational Support and Analysis processes and gain the skills required to take the ITIL® Intermediate Qualification: Operational Support and Analysis Certification Exam.

Workshop Benefits

Candidates attending the course will be able to:

• Prepare for and take the ITIL® Intermediate Qualification:

Operational Support and Analysis Exam

• Outline key activities for the Operational Support and

Analysis processes in the context of the Service Lifecycle

• Achieve operational excellence by using the Operational

Support and Analysis processes, activities and functions

• Evaluate the success of Operational Support and Analysis by

applying key metrics

Prerequisite Entry Criteria

• ITIL® V3 Foundation Certificate in IT Service Management or

V2 to V3 bridge equivalent.

• Successful completion of an Accredited Course for the

module from an ITIL® Accredited Training Organization.

Exam Format

This syllabus has an accompanying examination with must be passed for the candidate to achieve the ITIL® Intermediate Certificate in Operational Support and Analysis. The exam consists of a closed book, 8 complex multiple choice questions to be completed in 90 minutes. The pass marks required are 70% or above.

Who Should Attend

This course is valuable for those who want to achieve ITIL® Intermediate Qualification: Operational Support and Analysis certification. The ITIL® v3 Foundation Certificate (or v2-v3 bridge equivalent) is required to take the ITIL Certification Exam on the final day.

Through workshops, you gain knowledge of the Operational Support and Analysis processes. Workshops include:

• Managing incidents and events in the provision of IT services

• Returning to normal operations

• Providing quick and effective access to standard services

• Eliminating recurring incidents and minimizing unpreventable incidents

Workshop Outline

Introduction and Overview

• Service Management as a practice

• The Service value proposition

• The role of Operational Support and Analysis processes in the lifecycle

• How Operational Support and Analysis supports the Service Lifecycle

Core Processes

• Event Management

• Incident Management

• Request Fulfillment

• Problem Management

• Access Management

• Service Desk

• Service Operation Functions

• Technology Considerations

• Implementation Considerations

ITIL® V3 Foundation for Service Management Three Day Workshop including examination



ITIL V3 Intermediate Course: Capability Module

Workshop Overview

ITIL Planning, Protection and Optimization best practices ensures IT departments can cost-effectively manage customer demand, availability and capacity while mitigating risk. In this course, you learn how to plan, implement and optimize the Planning, Protection and Optimization processes and gain the skills required to take the ITIL Intermediate Qualification: Planning, Protection and Optimization Certification Exam.

Exam Format

This syllabus has an accompanying examination with must be passed for the candidate to achieve the ITIL® Intermediate Certificate in Planning, Protection and Optimization. The exam consists of a closed book, 8 complex multiple choice questions to be completed in 90 minutes. The pass marks required are 70% or above.

Who Should Attend

This course is valuable for those who want to achieve ITIL® Intermediate Qualification: Planning, Protection and Optimization certification. The ITIL® V3 Foundation Certificate (or v2-v3 bridge equivalent) is required to take the ITIL® Certification Exam on the final day.

Workshops offer you knowledge of the Planning, Protection and Optimization processes and include:

• Utilizing capacity and availability management to realize successful

Service Design

• Ensuring that services are fit-for-purpose and fit-for-use

• Identifying and mitigating risks

• Applying Continual Service Improvement


• ITIL® V3 Foundation Certificate in IT Service Management or V2 to V3

bridge equivalent.

• Successful completion of an Accredited Course for the module from an

ITIL® Accredited Training Organization.

Workshop Benefits


• Prepare for and take the ITIL® Intermediate Qualification: Planning,

Protection and Optimization Exam

• Plan key activities for the Planning, Protection and Optimization

processes in the context of the Service Lifecycle

• Attain operational excellence by using the Planning, Protection and

Optimization processes, activities and functions

• Measure the success of Planning, Protection and Optimization by

applying key metrics

Workshop Outline


• Planning, Protection and Optimization in the context of the Service

Lifecycle


• Role of processes in Service Management

• How Service Management creates business value

• Core Processes

• Capacity Management

• Availability Management

• IT Service Continuity Management (ITSC)

• Information Security Management

• Demand Management

• Risk Management

• Roles and Responsibilities

• Technology and Implementation Considerations

• Common Service Activities

• Continual Service Improvement

Planning, Protection and Optimization Five day workshop including examination




Workshop Overview

To implement new services in a controlled and cost-effective manner, IT departments must successfully implement ITIL Release, Control and Validation best practices. In this course, you learn how to plan, implement and optimize the Release, Control and Validation processes and gain the skills required to take the ITIL Intermediate Qualification: Release, Control and Validation Certification Exam.

In this course, workshops provide you with knowledge of the Release, Control and Validation processes. Workshops include:

• Utilizing change management to achieve successful service transition

• Testing to assure transition quality and integrity

• Enhancing Service Delivery with knowledge management

• Applying Continual Service Improvement to RCV processes

Workshop Benefits

Candidates appearing for the course will be able to:

• Prepare for and take the ITIL® Intermediate Qualification: Release,

Control and Validation Exam

• Plan key activities for the Release, Control and Validation processes in

the context of the Service Lifecycle

• Attain operational excellence by using the Release, Control and

Validation processes, activities and functions

Who Should Attend

This course is valuable for those who want to achieve ITIL® Intermediate Qualification: Release, Control and Validation certification. The ITIL® v3 Foundation Certificate (or v2-v3 bridge equivalent) is required to take the ITIL® Certification Exam on the final day.

Exam Format

This syllabus has an accompanying examination with must be passed for the candidate to achieve the ITIL® Intermediate Certificate in Release, Control and Validation.

The exam consists of a closed book, 8 complex multiple choice questions to be completed in 90 minutes. The pass marks required are 70% or above.

Workshop Content


• Analyzing and exploring the importance of the Service Capability

stream



• How the Release, Control and Validation capabilities support the

Service Lifecycle

• Core Processes


• Service Asset and Configuration Management (SACM)

• Service Validation and Testing (SVT)

• Release and Deployment Management (RDM)

• Request Fulfillment and Service Evaluation

• Analyzing how service requests should be handled

• Evaluating services against target performance in the context of

change

• Knowledge Management (KM)



Release, Control, and Validation Five day workshop including examination




Workshop Overview

Successful implementation of ITIL® Operational Support and Analysis best practices enables IT departments to reduce downtime and costs while improving customer satisfaction. In this course, you learn how to plan, implement and optimize the Operational Support and Analysis processes and gain the skills required to take the ITIL® Intermediate Qualification: Operational Support and Analysis Certification Exam.

Workshop Benefits


• Prepare for and take the ITIL® Intermediate Qualification: Operational Support and Analysis Exam

• Outline key activities for the Operational Support and Analysis processes in the context of the Service Lifecycle

• Achieve operational excellence by using the Operational Support and Analysis processes, activities and functions

• Evaluate the success of Operational Support and Analysis by applying key metrics



bridge equivalent.



Exam Format

This syllabus has an accompanying examination with must be passed for the candidate to achieve the ITIL® Intermediate Certificate in Operational Support and Analysis. The exam consists of a closed book, 8 complex multiple choice questions to be completed in 90 minutes. The pass marks required are 70% or above.

Who Should Attend

This course is valuable for those who want to achieve ITIL® Intermediate Qualification: Operational Support and Analysis certification. The ITIL® v3 Foundation Certificate (or v2-v3 bridge equivalent) is required to take the ITIL Certification Exam on the final day.

Through workshops, you gain knowledge of the Operational Support and Analysis processes. Workshops include:

• Managing incidents and events in the provision of IT services

• Returning to normal operations

• Providing quick and effective access to standard services

• Eliminating recurring incidents and minimizing unpreventable

incidents

Workshop Outline




• The role of Operational Support and Analysis processes in

• the lifecycle

• How Operational Support and Analysis supports the Service

Lifecycle

Core Processes

• Event Management


• Request Fulfillment

• Problem Management

• Access Management

• Service Desk

• Service Operation Functions

• Technology Considerations

• Implementation Considerations

Operational Support and Analysis Five day workshop including examination




Workshop Overview

By implementing ITIL® Service Offerings and Agreement best practices, IT departments can ensure high levels of customer satisfaction by integrating demand and supplier management with the service portfolio and service catalog. In this course, you learn how to plan, implement and optimize the Service Offerings and Agreement processes and gain the skills required to take the ITIL® Intermediate Qualification: Service Offerings and Agreement Certification Exam.



bridge equivalent.


ITIL Accredited Training Organization.

Exam Format

This syllabus has an accompanying examination with must be passed for the candidate to achieve the ITIL® Intermediate Certificate in Service Offerings and Agreements. The exam consists of a closed book, 8 complex multiple choice questions to be completed in 90 minutes. The pass marks required are 70% or above.

Workshop Benefits


• Prepare for and take the ITIL® Intermediate Qualification: Service

Offerings and Agreement Exam

• Outline key activities for the Service Offerings and Agreement

processes in the context of the Service Lifecycle

• Achieve operational excellence by using the Service Offerings and

Agreement processes, activities and functions

• Measure the success of Service Offerings and Agreement by applying

key metrics

Who Should Attend

This course is valuable for those who want to achieve ITIL® Intermediate Qualification: Service Offerings and Agreement certification.

The ITIL® v3 Foundation Certificate (or v2-v3 bridge equivalent) is required to take the ITIL® Certification Exam on the final day. In this course, you gain knowledge of the Service Offerings and Agreement processes. Workshops include:

• Documenting current and prospective services

• Producing a Service Catalog from a business and technical viewpoint

• Identifying patterns of activity through demand management

• Applying Continual Service Improvement

Workshop Outline



• Role of processes in Service Management

• How Service Management creates business value

Core Processes

• Service Portfolio and Service Catalog Management

• Principles of Service Portfolio Management (SPM)

• Integrating the Service Catalog into the Service Portfolio

• Service Level Management (SLM)

• Service Management goals

• The Service Management process

• Demand and Supplier Management

• Demand Management

• Supplier Management

• Financial Management

• Principles of Service Economics



Service Offerings and Agreements Five day workshop including examination



ITIL V3 Intermediate Course: Lifecycle Module

Workshop Overview

The ITIL® Intermediate Qualification: Service Strategy Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert in IT Service Management. The purpose of this training module and the associated exam and

Certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management and strategy as documented in the ITIL® Service Strategy publication.

The target group may also be of interest to:

• Individuals who require a deeper understanding of the ITIL Service

Strategy stage of the ITIL® Service Lifecycle and how activities in it

may be implemented to enhance the quality of IT service management

within an organization

• IT professionals working in roles associated with strategic planning,

execution and control within a service-based business model, seeking

an understanding of the concepts, processes, functions and activities

involved in Service Strategy.

• Individuals seeking the ITIL® Expert certification in IT Service

Management for which this qualification is one of the prerequisite

modules

• Individuals seeking progress towards the ITIL® Master in IT Service

Management for which the ITIL Expert is a prerequisite

• Manage the ongoing operation of an IT Services organization Earn 70

PDUs

Who Should Attend

The main target group for the ITIL® Intermediate Qualification: Service Strategy Certificate includes but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle.

The course covers the management of service strategy and core information of supporting activities within the Service Strategy stage, but not the detail of each of the supporting processes.

Exam Format

This syllabus has an accompanying examination with must be passed for the candidate to achieve the ITIL® Intermediate Certificate in Service Strategy. The exam consists of a closed book, 8 complex multiple choice questions to be completed in 90 minutes. The pass marks required are 70% or above.


• ITIL® V3 Foundation Certificate in IT Service Management or V2 to

V3 bridge equivalent.

• Successful completion of an Accredited Course for the module from

an ITIL® Accredited Training Organization.

Workshop Content

Service Strategy Principles

This unit introduces the candidate to the core concepts and practices in Strategy and organization applied to Service Management and IT.

To meet the learning outcomes and examination level of difficulty, the candidates must be able to understand and describe:

• The logic of value-creation within the context of the ITIL® Service

Lifecycle

• Capabilities and resources

• Service provider types, and be able to choose between the types

• Dynamics of a service model based on the concept of value

networks

• Strategic perspectives, plans, positions and patterns as applied to

service management and IT in their own organization

Core Processes

• Defining Services and Market Spaces

• Conducting Strategic Assessments

• Financial Management

• Service Portfolio Management

• Managing Demand

• Driving Strategy Through The Service Lifecycle

• Critical Success Factors and Risks

Service Strategy Three day workshop including examination




Workshop Overview

In order to provide effective and efficient delivery and support of key services and to ensure fair value for the customer and service provider, IT departments must successfully implement ITIL® Service Operation best practices. In this course, you learn how to plan, implement and optimize the Service Operation processes and gain the skills required to take the ITIL® Intermediate Qualification: Service Operation Certification Exam.



bridge equivalent.



Exam Format

This syllabus has an accompanying examination with must be passed for the candidate to achieve the ITIL® Intermediate Certificate in Service Operation. The exam consists of a closed book, 8 complex multiple choice questions to be completed in 90 minutes. The pass marks required are 70% or above.

Who Should Attend

This course is valuable for those who want to achieve the ITIL® Intermediate Qualification: Service Operation Certificate. The ITIL® v3 Foundation Certificate (or v2-v3 bridge equivalent) is required to take the ITIL® Certification Exam on the final day.

Through extensive activities, you gain knowledge of the Service Operation processes. Workshops include:

• Applying the Incident Management Lifecycle to quickly restore normal

operation

• Enabling internal customers to use a service while protecting against

unauthorized access

• Preventing recurring problems and resulting incidents with effective

Problem Management

• Ensuring decision-making that balances stability vs. responsiveness

and quality vs. cost

Workshop Benefits



Operation Certification Exam

• Plan key activities for Service Operation processes

• Maintain stability in Service Operations while allowing for changes in

design, scale, scope and service levels

• Support operations through new models and architectures such as

shared services

• Evaluate Service Operations processes with critical success factors

and key performance indicators

Workshop Content


Service Operation and the overall ITIL® lifecycle

• Principles and objectives

• Functions and common activities

• How Service Operation creates business value

• Balancing conflicting goals

• Internal IT vs. external business view

• Stability vs. responsiveness

• Quality of service vs. cost of service

• Reactive and proactive activities

Core Processes

• Access management

• Operational activities of other ITIL processes

• Common Service Operation Activities

• Monitoring and control of IT operations

• Management of the infrastructure

• Operational aspects of processes from other lifecycle phases

• Organizing for Service Operation

• Mapping Service Operation functions to activities

• Service Operation structure

• Key functions of the Service Desk

• Structuring the Service Desk

• Technology Related Issues

• Implementation Challenges and Risks

Service Operation Three day workshop including examination




Workshop Overview

ITIL Service Design best practices enable IT departments to design services and govern practices, policies and procedures that facilitate the introduction of services into a live environment, thereby ensuring quality service delivery, customer satisfaction and cost-effective service provision. In this course, you learn how to plan, implement and optimize the Service Design processes and gain the skills required to take the ITIL® Intermediate Qualification: Service Design Certification Exam.

Workshop Outline


• Purpose and goals

• Scope of Service Design

• Doing it right the first time

• Designing new and changed service

• How Service Design creates business value

Key Principles of Service Design

• Five aspects of Service Design

• Four Ps of Design

• Primary Activities of Service Design

• Analyzing business requirements

• Achieving balance between design and existing strategies

• Service Design Processes

• Service Catalog Management (SCM)

• Service Level Management (SLM)

• Capacity Management

• Availability Management

• IT Service Continuity Management

• Service Design and Technology

• Technology-related activities

• Organizing Service Design

• Implementation Challenges and Risks

Exam Format

This syllabus has an accompanying examination with must be passed for the candidate to achieve the ITIL® Intermediate Certificate in Service Transition. The exam consists of a closed book, 8 complex multiple choice questions to be completed in 90 minutes. The pass marks required are 70% or above.

Workshop Benefits

Candidates appearing for the course will be able to: • Prepare for and take the ITIL® Intermediate Qualification: Service

Design Certification Exam

• Define the goal, objectives and scope of Service Design

• Outline key activities for Service Design processes in the context of

the Service Lifecycle

• Enhance the quality of IT service provision within an organization

• Measure Service Design processes using critical success factors and

key performance indicators

Who Should Attend

This course is valuable for those who want to achieve the ITIL® Intermediate Qualification: Service Design Certificate. The ITIL® v3 Foundation Certificate (or v2-v3 bridge equivalent) is required to take the ITIL® Certification Exam on the final day. Workshops provide you with knowledge of the Service Design processes and include: • Establishing and justifying the constraints for different IT services

• Developing and presenting a high-level security policy

• Preparing and justifying a continuity approach for a set of services

• Creating a financial justification for the purchase and deployment of

Service Design tools

• Producing a draft Service Level Agreement (SLA)

• Completing Business Impact Analysis and Risk Management

Service Design Three day workshop including examination




Workshop Overview

Successful implementation of ITIL® Service Transition best practices enables IT departments to develop capabilities for transitioning new and changed services into operations, ensuring that requirements are effectively realized while controlling the risks of failure and disruption. In this course, you learn how to plan, implement and optimize the Service Transition processes and gain the skills required to take the ITIL® Intermediate Qualification: Service Transition Certification Exam.

Workshop Benefits



Transition Certification Exam

• Outline key activities for Service Transition processes in the context of

the Service Lifecycle

• Enhance the quality of IT service provision within an organization

• Measure Service Transition processes using critical success factors

and key performance indicators

Who Should Attend

This course is valuable for those who want to achieve the ITIL® Intermediate Qualification: Service Transition Certificate. The ITIL® v3 Foundation Certificate (or v2-v3 bridge equivalent) is required to take the ITIL® Certification Exam on the final day.

In this course, you gain knowledge of the Service Transition processes. Workshops include:

• Evaluating Service Transition criteria for a service and business

environment

• Developing a Change Management process for introduction of a new

service

• Establishing stakeholder management strategies

• Developing and justifying test strategies for new services in a variety of

business environments

• Specifying tool requirements and implementation success criteria

Workshop Outline


• Purpose and goals

• Linking Service Transition to other ITIL® lifecycle stages

• How Service Transition creates business value

• Service Transition principles: the concept of service and the role of

utilities and warranties

Key Principles of Service Transition

• Examining all of the services, their utilities and warranties

• Establishing a formal policy and common framework for

implementation of all required changes

• Supporting knowledge transfer, decision support and the reuse of

processes, systems and other elements

• Anticipating and managing course corrections

• Ensuring involvement of Service Transition requirements throughout

the lifecycle

Primary ITIL processes within Service Transition


• Service Asset and Configuration Management

• Knowledge Management

• Release and Deployment Management

• Other considerations

• Common Service Transition Operational Activities

• Organizing for Service Transition

• Technology-Related Issues

• Implementing and Improving Service Transition






Exam Format

This syllabus has an accompanying examination with must be passed for the candidate to achieve the ITIL® Intermediate Certificate in Service Transition. The exam consists of a closed book, 8 complex multiple choice questions to be completed in 90 minutes. The pass marks required are 70% or above.

Service Transition Three day workshop including examination




Workshop Overview

ITIL® Continual Service Improvement links improvement efforts and outcomes with Service Strategy, Design, Transition and Operations. Successful implementation of CSI best practices enables IT departments to create and maintain value for customers through better design, introduction and operation of services. In this course, you learn how to plan, implement and optimize the Continual Service Improvement processes and gain the skills required to take the ITIL Intermediate Qualification: Continual Service Improvement Certification Exam.

Workshop Benefits


• Prepare for and take the ITIL® Intermediate Qualification: Continual

Service Improvement Certification Exam

• Plan key activities for Continual Service Improvement processes in the

context of the Service Lifecycle

• Optimize the quality of IT service provision within an organization

• Measure Continual Service Improvement processes using critical

success factors and key performance indicators

Exam Format

This syllabus has an accompanying examination with must be passed for the candidate to achieve the ITIL® Intermediate Certificate in Continual Service Improvement. The exam consists of a closed book, 8 complex multiple choice questions to be completed in 90 minutes. The pass marks required are 70% or above.

Who Should Attend

This course is valuable for those who want to achieve ITIL® Intermediate Qualification: Release, Control and Validation certification. The ITIL® v3 Foundation Certificate (or v2-v3 bridge equivalent) is required to take the ITIL® Certification Exam on the final day.

Through activities, you gain knowledge of the Continual Service Improvement processes. Workshops include:

• Justifying the role of continual service improvement

• Applying the 7-step improvement process to enhance service quality

and operational performance

• Conducting a SWOT analysis

• Creating a communication plan to engage the organization around CSI

for IT service management






Workshop Outline


Goals and scope of CSI

• Embedding CSI into organizational processes

• Explaining how CSI creates business value

• Illustrating the interfaces to other ITIL® lifecycle stages

Purpose of Service Measurement

• Validating previous decisions

• Directing activities in order to meet set targets

• Justifying that a course of action is required

• Intervening at the appropriate point to take corrective action

Principles of Continual Service Improvement

• Defining ownership and roles

• Predicting and reporting service performance vs. targets

• The 7-Step Improvement Process

• Determining what to measure

• Gathering the data with monitoring tools and manual processes

• Supporting Processes

• Methods and Techniques

• Activities for delivering Continual Service Improvement

• Key metrics

• Organization and Technology Issues

• Implementing Continual Service Improvement

• Key considerations

• Implementation challenges and risks

Continual Service Improvement Three day workshop including examination



ITIL V3 Expert Course

Workshop Overview

This certification completes the Lifecycle and Capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices and includes:

• Introduction to IT Service Management Business & Managerial Issues

• Managing the Planning and Implementation of IT Service Management

• Management of Strategic Change

• Risk Management

• Managerial Functions

• Understanding Organizational Challenges

• Lifecycle Project Assessment

• Understanding Complementary Industry Guidance

Exam Format

This syllabus has an accompanying examination which must be passed for the candidate to achieve the ITIL® Intermediate Certificate in MALC. The exam consists of a closed book, 8 complex multiple choice questions to be completed in 90 minutes. The pass marks required are 70% or above.

Workshop Outline

Core Processes

• Management of Strategic Change: This unit will cover the managing of

strategic change.

• Risk Management: This unit will cover managing project and IT risk.

• Managing the Planning and Implementation of IT Service Management:

This unit will cover the activities related to planning and implementation.

• Understanding Organizational Challenges: This unit will address

organization challenges.

• Service Assessment: This unit will address assessment of service

value.

• Understanding Complementary Industry Guidance and Tool Strategies:

This unit will address other practices.

Eligibility for Examination

To be eligible for the ITIL Qualification: Managing Across the Lifecycle examination, candidates must have fulfilled the following requirements:

• At least 30 contact hours (hours of instruction, excluding breaks,

with an Accredited Training Organization (ATO) for this syllabus, as

part of a formal, approved training course/scheme

• Hold the ITIL® V3 Foundation Certificate in IT Service Management

or ITIL® V2 Foundation plus the bridging certificate

• Have obtained a minimum of 15 credits through formal Service

Lifecycle Stream or Service Capability scheme qualifications.

• It is also recommended that students should complete at least 28

hours of personal study by reviewing the syllabus and the core

Lifecycle publications in preparation for the examination.

Who Should Attend

The target group of the ITIL® Intermediate Qualification: Managing Across the Lifecycle Certificate is:

• Individuals who require a business and management level

understanding of the ITIL® V3 core Lifecycle and how it may be

implemented to enhance the quality of IT service provision within an

organization

• Individuals seeking the ITIL® Expert certification in IT Service

Management for which this qualification is the final mandatory

module leading to the Expert certification

• Individuals seeking progress towards the ITIL® Master in IT Service

Management for which the ITIL® Expert is a prerequisite

• This may include but is not limited to, CIOs, Senior IT Managers, IT

Managers and Supervisors, IT professionals and IT Operation

practitioners


• ITIL® Foundation Certificate in IT Service Management or V2 to V3

bridge equivalent.



• A minimum of 17 credits.

Managing Across the Lifecycle Five day workshop including examination


IT Service Management E-learning Programs


An Overview to ITIL® Course code: SM100 Course duration: 3 hours

SM100: enables the learners to Understand basic concepts of ITIL®., ITIL® framework for IT Service Support and ITIL® framework for IT Service Delivery

Service Desk & Incident Management Course code: SM200 Course duration: 3 hours

SM200: enables the learners to Understand the basics of Service Desk and the basics of Incident Management


Software Engineering & Testing

Workshop Overview

This one day workshop covers the basic skill sets required by Developer or Tester in building scripts using Perl Programming Language

Workshop Benefits


• Quickly create effective, reusable Perl scripts

• Take advantage of Perl 5's many small operators and built-in functions

• Structure code with user-generated subroutines

Workshop Content

• Basic of PERL Scripting

• Decision Statements

• Loops

• Arrays

• Working with Hashes

• File management in PERL

Who Should Attend


• Software Testers

• Test / Development Leads

• Anyone inquisitive to learn about Perl Programming

Workshop Overview

The workshop covers the basic skill sets required by Developer or Tester in building scripts using VB Scripting Language

Workshop Benefits


• Define the tasks (skill categories) associated with software testing

duties in order to evaluate skill mastery.

• Demonstrate an individual’s willingness to improve professionally.

• Acknowledge attainment of an acceptable standard of professional

competency.

• Aid organizations in selecting and promoting qualified individuals.

• Motivate personnel having software testing responsibilities to maintain

their professional competency.

• Assist individuals in improving and enhancing their organization’s

software testing programs (i.e., provide a mechanism to lead a

professional).

Workshop Content

• About VB Scripting

• Programming with VB Script

• Hello world program

• Basic data types

• User inputs

• Printing outputs

• Decisions

• Loops

• Library functions

• Functions and Procedure

• File management

• Object Model Reference

Who Should Attend




• Anyone inquisitive to learn about VB Scripting

Introduction to Perl Programming One Day Workshop

Introduction to VB Scripting One Day Workshop



Workshop Overview

The workshop covers the basic skill sets required by Developer or Tester in building code using C Programming Language

Workshop Benefits


• Understand the concepts involved in C Programming

• Write simple programs in C

Who Should Attend




• Anyone inquisitive to learn about C Programming

Workshop Content

• Introduction to C Programming

• Integer Assignment Statements

• Program Controls

• Loops

• Strings

• Functions and Variables

• Macros, Arrays and Pointers

• Standard Input /Output & File Input / Output

• Structures and Unions

Workshop Overview

The workshop covers the basic skill sets required by Developer or Tester in working with Relational Databases.

Workshop Benefits


• Understand the role and nature of relational database management

systems (RDBMS) in today's IT environment;

• Translate written business requirements into conceptual entity-

relationship data models;

• Convert conceptual data models into relational database schemas

using the SQL Data Definition Language (DDL);

• Query and manipulate databases using the SQL Data Manipulation

Language (DML);

• Understand PL/SQL;

Workshop Content

• Database Introduction

• Introduction to SQL and Query writing

• DDL Statements

• DML Statements

• DCL Statements

• Joins and Types of Joins

• Introduction to PL/SQL

Who Should Attend

• Test Engineers

• Test Managers

• Test Leads



• Anyone inquisitive to learn about RDBMS

Workshop Overview

The workshop covers the basic skill sets required to work with UNIX operating system.

Workshop Benefits


• Understand the basic concepts of UNIX

• Learn UNIX user commands and utilities

• Develop shell programming and vi editor skills

Workshop Content

• Introduction to UNIX

• General purpose utilities

• File system

• Handling ordinary files

• VI editor

Who Should Attend

• Test Engineers

• Test Managers

• Test Leads



• Anyone inquisitive to learn about UNIX

Introduction to C Programming Language One Day Workshop

Introduction to RDBMS Three Day Workshop

Fundamentals of UNIX One Day Workshop



Workshop Overview

The workshop covers the basic skill sets required to work with UNIX Scripts.

Workshop Benefits


• Understand the advanced commands like Greg, egrep & fgrep, sed, Awk

Workshop Content

• Introduction to UNIX scripting

• Greg, egrep & fgrep

• Sed

• Awk

Who Should Attend

• Test Engineers

• Test Managers

• Test Leads

• Anyone inquisitive to learn about scripting in UNIX

Workshop Overview

The workshop covers the basic skill sets required to work in the IT Industry

Workshop Benefits


• Understand the concepts involved in IT Fundamentals

• Learn about Operating System

• Learn more about Computer Networks

• Understand Web Technology

• Understand System Architecture

Workshop Content

• Basics of Information Technology

• Operating System

• Computer Networks

• Web Technology

• System Architecture

Who Should Attend

• Anyone inquisitive to learn about IT Fundamentals

Workshop Overview

The workshop covers the basic skill sets required by Developer or Tester in building scripts using TCL TK Programming Language

Workshop Benefits


• Basic Tcl/Tk syntax and commands for writing Tcl/Tk scripts

• String processing, data structure manipulation, basic process interaction

and file handling

• Learn to make applications run faster

• Learn to create clean, maintainable code

• Learn to use basic Tk interface components and how to modify and

extend their behaviors and put them together into complex applications

Workshop Content

• Introduction to TCLTK

• Branching, and Loops

• Data structure , functions and regular expressions

• Arrays and Files

• Command Construction and Debugging in TCL / TK

Who Should Attend




• Anyone inquisitive to learn about TCL TK Programming

Scripting in UNIX One Day Workshop

Introduction to IT Fundamentals One Day Workshop

Introduction to TCL TK Programming One Day Workshop



Workshop Overview

The workshop covers an overview to programming techniques.

Workshop Benefits


• Learn t he basics of Programming Techniques

• Learn the different approaches to programming such as Unstructured,

Procedural, Modular and Object Oriented Approaches.

• Learn the basic concepts of Object oriented programming concepts

Who Should Attend




• Anyone inquisitive to learn about Programming Techniques

Workshop Content

• Introduction to Programming Techniques

• Unstructured Programming

• Procedural Programming

• Modular Programming

• Object Oriented Programming

• Fundamental Concepts in OOPs programming

• Classes & Objects

• Instances & Methods

• Inheritance & Types of Inheritance

• Abstraction

• Encapsulation

• Polymorphism

Workshop Overview

Software is an integral part of most of the systems. It is business-strategic because it enables organizations to provide products and services that differentiate them from their competitors. Many software professionals struggle to build high-quality software and deliver it on time and within budget. To execute software projects successfully and build high-quality products, software professionals need to understand the unique characteristics of software and the approach used for building and maintaining software.

Who Should Attend



• System Analysts

Workshop Benefits


• Identify the components of software.

• Describe the unique characteristics of software and differentiate

them from those of hardware.

• Describe software engineering and its three layers—processes,

methods, and tools

Workshop Content

• Software and its Components

• Unique Characteristics of Software

• Software Engineering Layer

Introduction to Programming Techniques One Day Workshop

Introduction to Software Engineering One Day Workshop



Workshop Overview

The course on Essentials of Requirement Development provides 1 day intensive training on requirements engineering and management. The course focuses on eliciting and managing the changing requirements of a project; analyzing the problem, defining the product vision and feature requirements, defining software requirements with use cases, and requirement attributes, and maintaining traceability, change management, and impact analysis for project scope management. In-class exercises will give the participants, practical experience in working with requirements.

Workshop Benefits


• Understand the definition, sources, statistics, common issues & benefits

of requirements

• Understand how to identify the stakeholders

• Understand the requirements life cycle

• Understand the Requirements development, Management and

Traceability

• Understand the Types and Classes of Requirements

• Understand the Requirements Engineering Process

Workshop Content

• Software Requirements – The Basics

• What, Why, Who, When, How to of Requirements?

• Types of Requirements

• Classes of Requirements

• Requirements Engineering process

• Requirements Elicitation

• Requirements Analysis

• Requirements Specification

• Requirements Validation

• Requirements Management & Traceability

Who Should Attend

• Novice Software Developers

• Novice Software Testers

• System Analysts

Workshop Overview

This one day course ensures that the fundamental principles, concepts, and practices of software quality assurance is understood and practiced clearly by participants.

Workshop Benefits


• Understand the basic concepts of quality, Concept of Process

• Understand different types Peer Reviews

• Understand how Audits are conducted in an organization

• Understand the Concept of Measurement and Metrics

• Understand the Quality Standards, Methods and Frameworks used in

the industry

Workshop Content

• Introduction to Quality

• Quality Principles

• Software Quality Assurance and Quality Control

• Concepts of Process

• Peer Reviews

• Audits

• Concept of Measurement and Metrics

• Quality Standards, Methods and Frameworks

Who Should Attend



• Module Leaders



• Anyone involved in Quality Assurance or Control Activities

Essentials of Requirement Development One Day Workshop

Quality Assurance and Control One Day Workshop



Workshop Overview

With the increasing complexity in requirements, soaring customer expectations and rapid time to market of software applications and products, test automation happens to be the only solution in terms of reducing tester effort, improving quality and coverage of tests, and reducing the release time. And with QTP emerging as the leading tool in functional test automation, it has invariably captured the interest and imagination of every tester. This course will focus on highlighting the fundamental concepts of test automation and how the same is implemented using the various features of QTP 9.2. All topics are supported by hands-on exercises that are based on real-life examples.

Workshop Benefits


• Use Quick Test Professional’s graphical point and click interface to

record and play back tests, add synchronization points and verification

steps, and create multiple action tests.

• Build upon fundamental topics by using debug tools to troubleshoot tests

and use additional checkpoints and product options to broaden the scope

of business processes that can be automated.

• Discover and correct common record and play back problems.

Workshop Content

• Introduction to Automation Testing

• Introduction to Quick Test Professional

• Object Management

• Synchronization

• Regular Expressions

• Checkpoints

• Parameterize Data

• Action, Action settings & Reusable Actions

• Implementing the Concepts in Real Time (Project Work)

Who Should Attend

The course is appropriate for both Novice and Experienced Software Engineers under the following category:

• Software developers

• Test Engineers

• Quality Assurance Specialists

• Project / Test Managers

• Project / Test Leads

Participants are expected to have basic knowledge on software testing

Workshop Overview

This course enables you to take your functional test automation skills to the next level by learning to use the various advanced features in Quick Test Professional. Through discussions and hands-on exercises, you will learn to create steps that work with dynamic objects and data, use VBScript conditional and looping statements to control the flow of your tests and components, and use Data Table methods and database connection objects to retrieve external data.

Workshop Benefits


• Understand the advanced concepts of Quick Test Professional

• Design automation scripts using VB Scripting

• Working with Object Repositories

• Configure the advanced settings

Workshop Content

• Summary of Basic Features in QTP

• Working with Advanced Testing Features

• Managing & Merging Object Repository

• Configuring Advanced Settings

• Working with Other Mercury Products

• Introduction to Business Process Testing

• Working with Application Areas & Components

• Working with Test Objects & Object Repositories

• Running & Debugging Components

• VB Scripting

Who Should Attend



• Test Engineers




Participants are expected to have basic knowledge on software test automation and using QTP.


Test Automation using QTP Three Day Workshop

Advanced QTP Two Day Workshop



Workshop Overview

This course is designed to enable participants to learn, experiment and implement the concepts involving in HP Load Runner 8.0

Workshop Benefits


• Understand the basic concepts of Load Runner

• Plan an Effective Load Test

• Create Load Scenarios

• Execution of Scenarios

• Scheduling Scenario

• Performance Monitors

• Analyzing the results

Workshop Content

• Introduction to Performance Testing

• Load Runner Introduction

• Introduction to Scenario

• Using Runtime Settings

• Performance Monitors

• Load Runner VuGen

• Understanding Analysis

• Analysis Graphs

• Analysis Reports

Who Should Attend



• Test Engineers




Participants are expected to have basic knowledge on software testing.

Workshop Overview

This hands-on course covers the basic features of Quality Center 9.2. Participants will learn how to manage quality information throughout the development cycle, construct and organize requirements, create and execute test sets, monitor defects, and use graphs and reports to track the success of a project.

Workshop Benefits


• Understand the basic concepts of Quality Center

• Upload Requirements/Test Cases to Quality Center

• Maintain test cycles in Quality Center

• Log Defects in Quality Center.

Workshop Content

• Introducing Quality Centre

• Introduction to Requirements

• Planning Tests

• Running Tests

• Adding and Tracking Defects

• Analyzing Testing Process

Who Should Attend



• Test Engineers





Performance Testing using Load Runner (Beginner) Two Day Workshop

Introduction to Quality Center One Day Workshop



Workshop Overview

The course is a mix of case driven, instructor-led, and self paced learning, designed to enable participants learn, experiment and implement the concepts involved in the usage of Visual Studio Test Professional for Test Process. The participants will be presented with ample examples, exercises and case studies to understand and apply the concepts taught.

Workshop Benefits


• Understand the Testing Process and how it can be achieved using

VSTP 2010

• Apply Testing Process & Concepts to Manual Testing in Functional

Domain

• Understand Automation for Manual Testing

• Understand the features and use of Visual Studio Test Professional

2010

• Understand the Test Design& Execution for Manual Testing using

VSTP 2010

• Familiarize with the Testing Methods & Terminology

Workshop Content

• Introduction to Visual Studio Test Professional 2010

• Visual Studio Test Professional 2010 Testing tools

• Application Lifecycle Management (ALM) using VSTP

• Designing Test Configurations

• Deploying and Managing Test Labs

• Test Case Management

• Manual Test Cases

• Functional Automation

• Automated Test Execution

• Performance and Load Testing

• Defect Management

• Reporting and Metrics

• The Testing Process Re-examined

• Best Practices for Implementation

Who Should Attend



• Test Engineers





Workshop Overview

This hands-on course is designed to familiarize testing professionals with the basics of the IBM Rational test automation tools for use in testing Java and Web applications. Testers can build, enhance, and maintain scripts in a full-function Java Integrated Development Environment (IDE) that integrates with the IBM Rational Software Delivery Platform products. Hands-on instruction is provided for those who want to explore the power of using IBM® Rational Functional Tester. The Rational Functional Tester application builds effective and resilient technology test scripts using Java code.

Workshop Benefits


• Describe the function and purpose of Rational Functional Tester

• Navigate the Rational Functional Tester

• Record automated scripts

• Play back automated scripts

• View and analyze results

• Modify scripts to extend the capability to test the application

• Use test object maps

• Control object recognition

• Create data-driven tests and use data pools

Workshop Content

• Introduction to Rational Functional Tester

• Record & Playback process

• Test Object Maps

• Object Recognition

• Data Driven Tests

• View & Analyze Test Results

• Modify Scripts to Extend the Capability to Test the Application

Who Should Attend



• Test Engineers





Introduction to Visual Studio Test Professional 2010 Two Day Workshop

Rational Functional Tester - Intermediate Level Two Day Workshop



Workshop Overview

This two day workshop is a mix of case driven, instructor-led, and self paced learning, designed to enable participants learn, experiment and implement the concepts covered in Selenium tool.

Workshop Benefits


• Understand the concepts of Selenium tool

• Plan an Effective Load Test

• Create Functional test Scenarios

• Execution of Scenarios

• Record and Play

• Analyzing the results

Workshop Content

• Introduction to Test Automation

• Introduction to Selenium

• Test Automation with Selenium IDE

• Selenium Remote Control (RC)

• Limitations and Common Challenges

• Extending Selenium

• Integrations

• Goals, Challenges & Frameworks

• Understanding Frameworks

• Selenium 2.0

• Tellurium

• New Possibilities and Solutions

• A look at other options

• Case Study & Practice

Who Should Attend



• Test Engineers





Workshop Overview

Often testing is seen as a difficult and uncontrollable process. Testing is taking longer than estimated. There is little or no insight in the quality of the test process, and in relation to this, in the quality of the test object and the risks for the business. What has to be done in this matter? Improvement of the test process can be a solution for organizations. In practice it is difficult to define how to improve the testing process. A couple of models to improve are available to support in this matter. A model will provide insight how mature a testing process within the organization is and provides an overview which activities in which sequence need to be implemented in order to improve the testing process in a controlled way. The objective of the training is to provide insight in the importance of structured testing, the need for test process improvement, the different models and the change process to implement changes within the organization. Apart from the theory, the course contains a number of exercises in order to gain practical experience.

Workshop Benefits


• Understand the principles of Process Improvement

• Understand the need for focusing on Testing

• Understand issues faced with Testing Process

• Understand the steps involved in Test Process Improvement

• Build familiarization with Test Process Improvement Models of TPI & TMM

Workshop Content

• Introduction to Process Improvement

• Introduction to Testing Process Models

• Coverage of TPI

• Coverage of TMM

• Coverage of TMMi

• Making a model Choice

Who Should Attend

The target audience for the program are professionals with minimum of two years of experience with regards to various phases of Software Development Life Cycles and Software Testing, and should be involved with any / all / either of the functions given below:

• Project Management;

• Quality Process Engineering; and

• Software Quality Assurance;


Introduction to Selenium Two Day Workshop

Test Process Improvement Two Day Workshop



Workshop Overview

Often testing is seen as a difficult and uncontrollable process. Testing is taking longer than estimated. There is little or no insight in the quality of the test process, and in relation to this, in the quality of the test object and the risks for the business. What has to be done in this matter? Improvement of the test process can be a solution for organizations. In practice it is difficult to define how to improve the testing process. A couple of models to improve are available to support in this matter. A model will provide insight how mature a testing process within the organization is and provides an overview which activities in which sequence need to be implemented in order to improve the testing process in a controlled way. The objective of the training is to provide insight in the importance of structured testing, the need for test process improvement, the different models and the change process to implement changes within the organization. Apart from the theory, the course contains a number of exercises in order to gain practical experience.

Workshop Benefits


• Understand the concepts and framework of Defect Prevention

• Understand how to implement a Defect Prevention program in the

organization

• Understand how to estimate defects and plan for carrying out Defect

Prevention

• Understand the tools and templates essential for Defect Prevention

Workshop Content

• The Business Motivation for Defect Prevention

• Requirements Engineering Process

• How do we measure Defects?

• Practices and Tools for Defect Analysis

• Defect Prevention as a Continuous Improvement Process

• How to establish a Defect Prevention Program

Who Should Attend





Workshop Overview

The Test Maturity Model Integration has been developed to complement the existing CMMI framework. It provides a structured presentation of maturity levels, allowing for standard TMMi assessments and certification, enabling a consistent deployment of the standards and the collection of industry metrics. TMMi has a rapidly growing uptake across Europe, Asia and the USA and owes its popularity to being the only independent test process measurement method. This two day workshop is a mix of case driven, instructor-led, and self paced learning, designed to enable participants learn, experiment and implement the concepts involving the TMMI Model and formal TMMi assessments. The participants will be presented with ample examples, exercises and case studies to understand and apply the concepts taught.

Workshop Benefits


• Understanding the TMMi model and its origins

• Understanding the TMMi Reference Model and its components

• Background and processes involved in formal TMMi assessments

Workshop Content

• TMMi Standard Reference Model

• TMMi Model Structure

• Test Maturity Levels & Process Areas

• Process Area Goals & Specific Practices

• Generic Goals & Practices

• Assessments against the TMMi Model

• Assessment Method - Planning Phase

• Assessment Method - Data Gathering Phase

• Assessment Method - Data Analysis Phase

• Assessment Method - Reporting Phase

Who Should Attend




• Software Quality Assurance

Defect Prevention Two Day Workshop

Test Maturity Model (TMMi) Two Day Workshop



Workshop Overview

The meanings and requirements of the terms "verification" and "validation" are often confusing to engineers and project managers. The course is a mix of exercise driven, instructor-led, and self paced learning, designed to enable participants understand and implement the concepts, the definition and implementation techniques for verification and validation

Workshop Benefits


• Understand the concepts of Verification and Validation

• Understand the organization and responsibilities of Verification and

Validation

• Understand the Definition and Implementation of Verification and

Validation processes

• Develop metrics for Verification and Validation in the organization

• Develop improved organization specific Verification and Validation

process

• Know the common tools available in the market for Verification and

Validation

Workshop Content

• Introduction to Verification and Validation

• CMMI Representations



• V&V Planning

• V&V Execution and Analysis

• V&V Execution and Analysis

• Implementing V&V in a Testing Project

• Summary

Who Should Attend





Workshop Overview

As software quality control moves from an art form to an engineering discipline, we see significant changes in the way software testing is being done. Structured testing methods include developing test plans, test cases, documenting test results and using test tools. This workshop provides a comprehensive process for test planning, test execution and result reporting. The workshop also covers techniques for effectively identifying test cases.

Workshop Benefits


• Understand the importance, need and steps involved in preparing an

effective Test Strategy and Plan.

• Understand the need for using test design techniques for writing test

cases

• Understand the various test design techniques available for Black Box

Testing

• Explore and understand the techniques involved in White Box Testing

• Apply the techniques to write good test cases

• Find out when to use each test design technique for best results

• Know the tools available in the market for test design and test

management

• Understand the flow and concepts in Test Execution and Test Reporting

Workshop Content

• Quality Control Concepts

• Testing Introduction & Terminology

• Testing at Microsoft

• Test Assets

• Test Strategy

• How Much to Test

• Regression Testing

• Testing Techniques

• Automation of Testing Activities

• Unit Testing

• System Testing

• Standards & Testing

• Summary

Who Should Attend





V& V a CMMi Perspective Two Day Workshop

Structured Methods in Software Testing (SMST) Two Day Workshop



Workshop Overview

Estimations have traditionally been an area of business interest as they have a direct impact on the bottom line. As approximations and estimations go hand in hand, this science is often seen as a price to win. This course is designed to enable participants learn, experiment and implement the concepts involving application of Test Point technique for size estimation. To enable a thorough hands-on of the concepts taught in the class room, the course is structured around a set of formal case studies.

Workshop Benefits



• Understand the steps involved in a Test Point estimation

• Understand the Test Size, and Effort Estimation based on UCP

• Understand the Test Size, and Effort Estimation based on FP

• Apply the techniques for Test Size and Effort estimation

• Develop metrics for size estimation of Testing Projects in the

organization

Workshop Content

• Introduction to Estimation

• Overview to Test Points

• Covering Important Points

• Case Study Debriefing

• Dynamic Test Points

• Static Test Points

• Determine Environmental Factor

• Determine Productivity Factors

• Summary & Closure :: Sins of Estimation

Who Should Attend





Workshop Overview

What can’t be measured can’t be managed! It is essential for test professionals to know how their testing project is progressing and what the quality of the product they are testing is. Metrics & Measurements is a key aspect in both project and test management. This workshop is based on imparting participants with the principles, concepts and importance of Software Test Metrics.

Workshop Benefits


• Understand the principles of good metrics

• Understand the steps involved in identification of applicable metrics

• Identify the metrics applicable for the project from a test team

perspective

• Develop metrics for Testing in the organization

• Use the metrics and analysis techniques for test activities

• Develop improved organization specific metrics program

Workshop Content

• Ice Breaker


• Setting up of Measurement Program

• Requirements Testability Metrics

• Case study

• Software Testing Metrics

Who Should Attend





Effective Test Estimation Two Day Workshop

Software Test Metrics Two Day Workshop



Workshop Overview

This two day workshop is a mix of case driven, instructor-led, and self-paced learning, designed to enable participants learn, experiment and implement the concepts of good governance and compliance – the process, methods, and the tool for doing it more efficiently, and effectively. To enable a thorough hands-on of the concepts taught in the class room, the course is structured around a set of formal case studies. To provide a reference to the industry accepted best practice, participants would be trained on the Common Body of Knowledge of QAI Global Institute.

Workshop Benefits


• Understand the principles of Governance

• Understand Vendor Management Practices

• Understand Planning Processes for Testing

• Understand Methods for Monitoring & Tracking Progress on Projects

• Understand requirements of Compliance

• Understand Metrics and Design of a Metrics Systems

• Understand how Acceptance Testing should be done

Workshop Content

• Introduction to Test Governance

• Planning the Testing Project

• Executing the Test Plan

• Principles & Concepts of Internal Control

• COSO Enterprise Risk Management (ERM) Framework

• Testing Software Developed by Contractors

• Testing New Technologies

• Closure & Summary

Who Should Attend





Workshop Overview

This two day workshop is a mix of case driven, instructor-led, and self paced learning, designed to enable participants learn, experiment and implement the concepts involving Test Architecture and automation. To enable a thorough hands-on of the concepts taught in the class room, the course is structured around a set of formal case studies.

Workshop Benefits


• Understanding of the basic concepts of Software testing and the various

types of testing and the necessity of Test architecting

• Understand the behavioral aspects of a tester (Think like a tester)

• Understand the Role of Test Architect and steps involved in the

management of software life cycle

• Understand the Principles of Test architecting

• Understand and apply the rudimentary rules of test architecting and

managing test activities

• Understand the principles of Test Automation frameworks and

Performance Engineering

Workshop Content

• Introduction to Testing and Test Process

• Types of Testing

• The shortcomings of business process in IT out sourcing

• The need for Test architect

• Test architecting using TQM models

• The vision of test architect (Test strategies and Plan)

• Reaching release goal (vision fulfilled)

• Thinking Like a Tester

• Test Automation Framework - Objectives

• Automation Framework Development Process

• Types of Automation Frameworks

• Setting up the Automation Project

• Introduction to Next Generation of Automation Frameworks

• The Performance Testing Process

• Understanding Scalability and Extrapolation

• Understanding Test Preparation

Who Should Attend


• Product analysts; Program Management; Project Management;

• Solution architect; Software Test Leads, Test Professionals; QA

Specialists, Delivery managers, Pre Sales & Marketing

• Quality Process Engineering, Software Quality Assurance


Test Governance Two Day Workshop

Test Architecture Two Day Workshop



Workshop Overview

As the IT industry becomes more competitive, the ability for management to distinguish professional and skilled individuals in the field becomes mandatory. CAST Certification demonstrates a foundation level understanding of quality testing principles and practices. Acquiring the designation of Certified Associate in Software Testing (CAST) indicates a professional level of competence in the principles and practices of software testing in the IT profession. CASTs become members of an acclaimed professional group, receiving recognition of their competence by business and professional associates, and are afforded potentially more rapid career advancement. The Certified Associate In Software Testing Preparatory Course has been designed specifically to prepare the software quality testing professional for the CAST examination.

Who Should Attend

This course is for novice and fresh test engineers who will be appearing for the CAST examination.

Workshop Content

• Skill Category 1 - Software Testing Principles and Concepts

• Skill Category 2 - Building the Test Environment

• Skill Category 3 - Managing the Test Project

• Skill Category 4 - Test Planning

• Skill Category 5 - Executing the Test Plan

• Skill Category 6 - Test Reporting Process

• Skill Category 7 - User Acceptance testing

• Skill Category 8 - Testing Software Developed by Contractors

• Skill Category 9 - Testing Internal Control

• Skill Category 10 - Testing New Technologies

• Mock Tests

Workshop Benefits


• Understanding of the basic concepts of Software testing and the

various types of testing and the necessity of Test architecting

• Understand the behavioral aspects of a tester (Think like a tester)

• Understand the Role of Test Architect and steps involved in the

management of software life cycle

• Understand the Principles of Test architecting

• Understand and apply the rudimentary rules of test architecting and

managing test activities

• Understand the principles of Test Automation frameworks and

Performance Engineering

Workshop Overview

The Certified Software Tester (CSTE) program was developed by leading software testing professionals as a means of recognizing software testers who demonstrate a predefined level of testing competency and to provide value to the profession, the individual, the employer, and coworkers. The CSTE program is directed by an independent Certification Board and administered by the Quality Assurance Institute (QAI). The Certified Software Tester Preparatory Course has been designed specifically to prepare the software quality testing professional for the CSTE examination. The course provides a thorough background of the software testing function and processes, which the Certified Software Tester must understand. The successful completion of this course will prepare you for the CSTE examination.

Workshop Benefits


• Software Development Life Cycles

• Verification & Validation Life Cycle Quality Framework

• Inspections

• Test Techniques

• Test Planning

• Test Execution

• Test Metrics

• Improving the Test Process

• Applying Tools to the Test Process

Workshop Content











• Mock Tests

Who Should Attend

This course is for test professionals who will be appearing for the CSTE examination.

CAST Preparatory Training & Mock Examination Three Day Workshop

CSTE Preparatory Training & Mock Examination Three Day Workshop



Workshop Overview

The Certified Manager of Software Testing (CMST) certification establishes a worldwide standard for the assessment of the capabilities and competencies of software testing professionals that are working at, or soon will work at, the software testing management level. Acquiring the designation of Certified Manager of Software Testing (CMST) indicates a level of professional competence in both the principles and practices of software testing, demonstrating the skills and capabilities necessary to manage the software test function. CMST certification provides IT upper management a necessary tool to predict the likelihood of success of individuals applying for management level positions. The CMST certification provides the IT professional with an objective assessment of their management skills. The CMST Preparatory Course has been designed specifically to prepare the software quality testing managers for the CMST examination.

Workshop Benefits


• Define the tasks (skill categories) associated with software testing duties

in order to evaluate skill mastery.



competency.


• Motivate personnel having software testing responsibilities to maintain

their professional competency.



professional).

Workshop Content











• Mock Tests and Case studies

Who Should Attend This course is for test professionals who will be appearing for the CMST examination.

Workshop Overview

As the IT industry becomes more competitive, the ability for management to distinguish professional and skilled individuals in the field becomes mandatory. Certification demonstrates a level of understanding in carrying out quality assurance principles and Practices. Acquiring the designation of Certified Software Quality Analyst (CSQA) indicates a professional level of competence in the principles and practices of quality assurance in the IT profession. CSQAs become members of an acclaimed professional group, receiving recognition of their competence by business and professional associates, are afforded potentially more rapid career advancement and greater acceptance as a management advisor. The CSQA Preparatory Course has been designed specifically to prepare the software quality testing managers for the CSQA examination.

Who Should Attend

This course is for test professionals who will be appearing for the CSQA examination.

Workshop Content

• Quality Principles

• Quality Leadership

• Quality Baselines

• Quality Assurance

• Quality Planning

• Define, Build, Implement & Improve Work Processes

• Quality Control Practices

• Metrics & Measurements

• Internal Control & Security

• Outsourcing, COTS and Contracting Quality

• Case Study, Exercises & Mock Tests

Workshop Benefits


• Define the tasks (skill categories) associated with software testing

duties in order to evaluate skill mastery.



competency.


• Motivate personnel having software testing responsibilities to

maintain their professional competency.



professional).


CMST Preparatory Training & Mock Examination Three Day Workshop

CSQA Preparatory Training & Mock Examination Three Day Workshop



Workshop Overview

The ISTQB (Advanced) Preparatory Course has been designed specifically to prepare the software quality testing managers for the ISTQB Advanced examination.

Workshop Benefits


• Understand the basic concepts of Testing Processes, Test

Management, Test Techniques, Testing of Software Characteristics,

Reviews, Incident Management, Standards & Test Improvement

Process, Test tools & Automation, People skills – Team Composition

• Understand the value of the ISTQB certification

• Understand the various categories of skill set included in the ISTQB

Advanced level course

• Exam writing skills for the ISTQB exam

Workshop Content

• Basic Aspects of Testing

• Testing Processes

• Test Management

• Test Techniques

• Testing of Software Characteristics

• Reviews


• Standards and Test Improvement Process

• Test Tools and Automation

• People Skills – Team Composition

• Mock Examination – Examination Practice and Reviews

Who Should Attend

This course is intended for testers who wish to take up the ISTQB Foundation Level examination. It is appropriate for Software Test Managers, Test Leads, Test professionals, Quality Assurance Specialists who have worked on Software Testing and Software Development Life Cycles.

Workshop Overview

Software products are built using a software process, and errors get introduced during the process for various reasons. The errors that are not detected and fixed during the software process reach customers and are called ‘defects'. The success of any project depends on the testing done on it. Testing ensures that these defects are detected before it reaches the customer. This course ensures that the participants get to understand an overview of all the principles, methodologies, techniques and processes followed in Software Testing.

Workshop Benefits


• Understand the Importance of Software Testing

• Understand the various Life Cycle Models of Software Development

• Know the various Levels and types of testing

• Understand a Generic test process

• Know the terminologies of software testing

Workshop Content

• Importance of Software Testing

• Software Testing

• Life Cycle Models of Software Development

• Levels of Software Testing

• Types of Testing

• Test Process

• Terminologies of Software Testing

Who Should Attend

The target audience for the program are



• Module Leaders



• Anyone involved in testing related activities


ISTQB Advanced Certification Preparatory Training Two Day Workshop

Principles of Software Testing One Day Workshop



Workshop Overview

The course is a mix of case driven, instructor-led, and self paced learning, designed to enable participants learn, experiment and implement the concepts involving Test strategy and Planning. The participants will be presented with ample examples, exercises and case studies to understand and apply the concepts taught.

Workshop Benefits


• Understand the basic concepts of Test strategy

• Know how to identify of Testability Criteria

• Understand the various approaches for testing

• Learn how to prepare a strategy

• Understand the process of Test Planning and the standards which are

applicable for writing the test plan

• Create a Test Plan for your project

Workshop Content

• Overview to Test Strategy

• Identification of Testability Criteria

• Approach for Testing

• Preparing a Test Strategy

• Test Planning

Who Should Attend




• Module Leaders



• Anyone involved in test planning activities

Workshop Overview

The success of any project depends on the testing done on it. The success of testing is primarily centered on how the Test Cases are designed and written. This course outlines the methods and techniques that can be followed to design test cases in such a way that we get the maximum coverage using an optimal set of test cases. This course will focus on highlighting the various Methods and Techniques in designing test cases for both Black Box and White Box testing.

Workshop Benefits



cases

• Understand the various test design techniques available for Black Box

Testing

• Explore and understand the techniques involved in White Box Testing

• Apply the techniques to write good test cases

• Find out when to use each test design technique for best results

• Know the tools available in the market for test design

• Use the Test Design tools for effective design of Test Cases

Workshop Content

• Introduction to Test Design

• Black Box Test Design Techniques such as:

• Equivalence Class Partitioning

• Boundary Value Analysis

• Decision Tables

• State Transition Diagrams

• Using Mind Map as a tool for Test Design

• Orthogonal Arrays

• All Pairs

• Using All pairs tool for Test Design

• White Box Test Design Techniques

• Techniques involved in Static White Box Testing

• Techniques involved in Structural White Box Testing (including Flow

Graph Technique, Code Coverage, Statement Coverage, Path

Coverage, Condition Coverage, Function Coverage)

Who Should Attend




• Module Leaders



• Anyone involved in testing activities

Introduction to Test Strategy and Planning One Day Workshop

Test Case Design -Methods and Techniques Two Day Workshop



Workshop Overview

The success of testing in any project is dependent on how well the Test Cases are designed, written and maintained for the project. This course outlines the various ways in which Test Cases can be effectively written and traced to its corresponding requirements.

Workshop Benefits


• Understand the various Test Documents used and the phases in the

lifecycle where they are created.

• Understand the concept of Test Cases and Test Scenarios.

• Generate Test Cases from Requirement Specifications

• Understand and generate a Requirement Traceability Matrix.

• Understand the best practices in Test Case writing

Workshop Content

• Introduction to Testing Fundamentals and Test ware

• Fundamentals of Test Case Writing

• Generating Test Cases

Who Should Attend

The course is appropriate for both Novice and Experienced Testers under the following category:

• Test Engineers


• Software Knowledgeable Individuals

Workshop Overview

This two day workshop is a mix of case driven, instructor-led, and self paced learning, designed to enable participants learn, experiment and implement the concepts involving Test execution, error reporting and defect management. The participants will be presented with ample examples, exercises and case studies to understand and apply the concepts taught.

Workshop Benefits


• Understand the Test Environment, its components

• Understand the process of Test execution

• Understand what is Defects, its life cycle, and management of defects

• Understand how to report the test results and generate various types of

test reports

Workshop Content

• Test Environment

• Test Execution

• Defects

• Record Result of Test

• Types of Reports

Who Should Attend


• Test Engineers;

• Quality Assurance Specialists;

• Software Knowledgeable Individuals;

Effective Test Case Writing Two Day Workshop

Test Execution and Defect Reporting Two Day Workshop



Workshop Overview

The day workshop introduces testers to skills required to perform good exploratory testing with use of hands-on exploratory testing practice sessions. The workshop is designed to help testers enjoy testing using the exploratory testing approach. The more you enjoy testing, the better you’d do it. Arguably, there is no training in India that even for the sake of marketing wants to say, “We will help you enjoy testing activity”. The workshop enables Test Managers to manage exploratory testing as focused activity.

Workshop Benefits


• Concise, universal heuristics and models for instant test design

• How to tackle any product or product idea instantly

• How to analyze a test heuristic or practice

• How to test despite ambiguous or missing specifications

• How to deal with overwhelming complexity or confusion

• How to know when to stop or suspend the test process

• How to prepare and deliver an impromptu test report

Workshop Content

• Introduction to Rapid Testing Defined

• KEY IDEA: Rapid Testing is Personal

• KEY IDEA: Thinking Scientifically

• KEY IDEA: Know Your Oracles

• KEY IDEA: Know Your Coverage

• KEY IDEA: Use Exploratory Testing

• KEY IDEA: Know Your Procedures

• KEY IDEA: Know Your Test Strategy

• KEY IDEA: Rapid Test Documentation

• KEY IDEA: Rapid Test Reporting

• KEY IDEA: Getting started with Rapid Testing

Who Should Attend

• The ideal student is anyone who feels driven to be an excellent

software tester or software test manager.

• The class is useful to all levels of tester, but seems to be most

appreciated by experienced testers who want to become expert

testers. The class works well when strong-minded and skeptical

students attend the class. They challenge the instructor and make

the class better, just like testers should.

• Another ideal student is the tester whose job is to check the work

done by offshore outsourcing firms. You don't have time to do a full-

blown test project. So, learn how to make a brief test project work.

Workshop Overview

The success of testing in any project is primarily centered on how the Test Cases are designed and written for the various complex scenarios present in the project. This course outlines the various ways in which Test Design can be done using two techniques - All pairs and Orthogonal Arrays.

Workshop Benefits



cases

• Understand the challenges associated with Test design.

• Get an overall picture about the various test design techniques

available for Black Box Testing and White Box Testing

• Explore and understand the All Pairs and Orthogonal Array Technique

• Apply the techniques to derive good test cases

• Find out when to use each of these test design technique for best

results

• Know the tools available in the market for All Pairs

• Understand the scenarios and areas where these techniques can be

applied.

Who Should Attend


• Test Engineers;



Workshop Content

• Introduction to Test Design concepts

• Test Case Basics

• Need for Test Design

• The combinatorial Testing Problem

• Introduction to Pair-wise Testing

• Need for Pair-wise testing

• All Pairs Technique & Tool

• Deriving Test Cases using All Pairs Technique

• Best Practices to be followed when handling All pairs technique.

• Automating the All Pairs technique – Tools used

• All Pairs tool

• Pict Tool

• Advantages of Using tools

• Case Study and Hands on session

• Orthogonal Array Test Design Technique

• Types of Orthogonal Arrays

• Selecting the right OA for the given scenario

• Orthogonal Array Test Design Technique

• Applying Orthogonal Arrays and deriving the test cases

• Examples

• Advantages of using Orthogonal Arrays

• Comparing All pairs and Orthogonal Arrays

• Limitations of these techniques

Art of Exploratory Testing Two Day Workshop

Mastering Test Case Design – Methods and Techniques Two Day Workshop



Workshop Overview

Interoperability in the context of software refers to “the capability of different programs to exchange data via a common set of exchange formats, to read and write the same file formats, and to use the same protocols.” Inter-op testing is particularly challenging for testers who might have control over the device under test and not on the devices with which it is supposed to interact. The information that a tester needs to find during inter-op testing is different than the usual information he finds while testing a specific product. It could be a challenge for many to shift the focus after being biased on the product for quite some time.

Workshop Benefits


• Introduction to skilled testing.

• Understanding the mission.

• Collecting test requirements at inter op context.

• Set up for inter op.

• Collecting test data at inter op context.

• Planning for inter op testing.

• Performing inter op testing.

• Information and patterns to look for while performing inter op testing

• Recording information and test results.

• Investigating bugs that emerge out of inter op testing.

Workshop Content

• Introduction to skilled testing.

• Understanding the mission.

• Collecting test requirements at inter op context.

• Set up for inter op.

• Collecting test data at inter op context.

• Planning for inter op testing.

• Performing inter op testing.

• Information and patterns to look for while performing inter op testing

• Recording information and test results.

• Investigating bugs that emerge out of inter op testing.

• The course is appropriate for both Novice and Experienced Testers

Who Should Attend


• Test Engineers;



Workshop Overview

The course is a mix of case driven, instructor-led, and self paced learning, designed to enable participants learn, experiment and implement the concepts involving Software Mobile Testing.

Workshop Benefits


• Understand the Importance of Mobile application Testing





Who Should Attend



• Module Leaders

• Test Analysts

• Test Leads


• Anyone involved in Mobile application testing

Workshop Content

• Mobile Application SW Overview

• Frameworks for Mobility

Activity

• Android Architecture and Programming model

Activity

• Embedded Test Automation and Tools

Activity

• System Testing

Activity

• Embedded Test Coverage and Profiling Methods

Principles and Practices in Interoperability Testing Two Day Workshop

Effective Mobile Testing - Strategies and Architecture Two Day Workshop



Workshop Overview

This course provides two days of experience for being a practitioner in Agile SCRUM projects. Participants get to participate and learn the various activities involved in being a practitioner in an Agile SCRUM team.

Who Should Attend


• Senior managers

• Functional managers

• Project Leads

• Senior Tech Leads

• Programmers

• Testers

• Quality and Database professionals

Prior exposure to Agile is a plus though not expected.

Workshop Benefits

The course is intended to impart the skills required for working as part of Agile Scrum teams. The participants will get an introduction to Agile and Scrum, release and sprint planning, estimation techniques, tracking in Scrum and participation in transitioning an organization to Scrum and so on. The participants can effectively be part of Scrum teams in an organization after attending this course.

Workshop Content

• Concepts of Agile and scrum

• Scrum roles

• Scrum Artifacts

• Scrum Meetings

• Release Management

• Planning Sprints

• Tracking progress in Scrum

• Scrum Team dynamics

• Transitioning an organization to Scrum


• Exercise on Estimation

• Exercise on Release planning

• Execution of a sample 60-min sprint

Workshop Overview

This course provides two days of experience in managing and controlling Agile Software Testing projects, looking at the underlying philosophy and motivation for this trend in software testing /development and examining the core practices. The course does not teach any specific tool or technique but provides an introduction to the Agile Methods that will enable the participants to make informed decisions regarding practices that will be effective for their own organizations.

Workshop Benefits


• Understand the basic concepts of Agile, Scrum and Sprints

• Understand and practice the method of estimation in Agile

• Understand Agile Testing Strategies and Planning

• Know about Test Team dynamics

Workshop Content

• Agile concepts

• Introduction to Scrum

• Estimation in Agile

• Exercise on estimation using story points

• Agile testing strategies / planning

• Release Testing and automation

• Test team dynamics

• Agile Engineering/Best practices

• Release management and Metrics

• Exercise: Release planning and Estimation

• Case Studies and exercises

Who Should Attend

• Participants are expected to have some understanding of basic

business practice, and to have been exposed to aspects of the

Software Development Lifecycle and Software Testing.

• Participants should have some experience in guiding or leading

teams and/or projects.

Agile Practitioner Two Day Workshop

Agile Test Strategies & Management Two Day Workshop



Workshop Overview

The course is a mix of case driven, instructor-led, and self paced learning, designed to enable participants learn, experiment and implement the concepts involving Software Mobile Testing.

Workshop Content

• Mobile Application SW Overview

• Frameworks for Mobility

• Activity

• Android Architecture and Programming model

• Activity

• Embedded Test Automation and Tools

• Activity

• System Testing

• Activity

• Embedded Test Coverage and Profiling Methods

Workshop Benefits


• Understand the Importance of Mobile application Testing





Who Should Attend



• Module Leaders

• Test Analysts

• Test Leads


• Anyone involved in Mobile application testing

Workshop Overview

This course is introduction to the world of web application security testing. It is designed to walk testers through every step of web application penetration testing arming them with the knowledge and tools they will need to begin conducting their own security testing. The course will teach the participants how to think like a security engineer by creating and executing a security test plan. Participants will be exposed to the common web application vulnerabilities, testing techniques and tools by a professional security tester

Workshop Benefits


• Identify why software security matters to their business

• Quickly Identify the riskiest areas of an application

• Perform a high-level security assessment on their application.

• Integrate security test cases and tools as part of their test suites

• Report findings in a comprehensive manner in order t o enable timely

remediation

Workshop Content

• Introduction to Software Security

• Standard Application Attack Vectors

• Beyond the Application

• Introduction to the web

• Introduction to Web application Security :

• Introduction to Web app recon.

• Review of top web application vulnerabilities : (Hands on Exercise

on web goat)

• Common Weaknesses

• Data Leakage Attacks

• Incorrect Resource Transfer between Spheres

• Injection Attacks

Who Should Attend

• Quality assurance engineers

• Technical managers

• Software engineers

• Developers

• Customer Support engineers

Effective Mobile Testing - Strategies and Architecture Two Day Workshop

Security Testing Two Day Workshop



Workshop Overview

This course provides a brief introduction to the concept of testing Service Oriented Architecture (SOA) based applications. SOA testing introduces new challenges. This course starts with an overview of SOA fundamentals and then looks into what is involved in testing SOA applications. The course also looks into some of the popular SOA testing tools in the market and demonstrates features of one such tool (selected by customer) and provides hands-on exercises to re-enforce learning.

Workshop Content

• Introduction to program

• Service oriented architecture

• SOA Testing

• Refresher on XML

• Understanding WSDL

• Testing Web Services

• Functional Testing of Web Services using SOAPUI

• Groovi and SOAPUI

• Performance testing of Web Services

• Survey of SOA testing tools

Workshop Benefits


• Understand the Service-Oriented Architecture, its Principles and

Benefits

• Get a grip on the hyped topic of “SOA is not Web Services”

• Understand Web Services, the most significant implementation

model for SOA

• Get a refresher on XML

• Understand the differences between Traditional testing methods

and the paradigms needed for testing Web Services

• Understand the key characteristics of Web Services

• Explore different aspects of WSDL

• Explore different Test Strategies for SOA-based applications

• SOA Testing and Open source Tools

• Understand functional testing, compliance testing and load testing

of Web Services

• Identify bug-finding ideas in testing Web Services

Who Should Attend

The course is appropriate for both Novice and Experienced Testers who are not familiar with SOA / Web Services testing but have fundamental knowledge/experience in functional testing

SOA Web Testing Two Day Workshop



E-learning programs

Software Engineering

Software Engineering Process Approach Course code: SE100 Course duration: 29.5 hours

SE100 enables learners to understand what software is, the commonly used and the advanced software process models. They also learn about common process framework and software process improvement.

An Introduction to Software Engineering Course code: SE101 Course duration: 4.5 hours

SE101 enables learners to understand what software is, the goals, components and layers of software engineering.

Software Process Models Course code: SE102 Course duration: 5 hours

SE102 enables learners to understand what a process model is and the commonly used software process models - linear sequential, prototyping and evolutionary.

Common Process FrameworkCourse code: SE103 Course duration: 5.5 hours

SE103 enables learners to understand what a common process framework is, how it is established and used in an organization.

Software Process Improvement Course code: SE104 Course duration: 7 hours

SE104 enables learners to understand what software process improvement is, the cyclical model and the quality models for process improvement and the Pareto principle.

Advanced Software Process Models Course code: SE105 Course duration: 7.5 hours

SE105 enables learners to understand some advanced software process models such as the component-based process model, clean room software engineering and the agile process models.

Fundamentals of Reviews

Fundamentals of Reviews Course code: PR100 Course duration: 5.5 hours

PR100 enables learners to understand the basic concepts of reviews. It teaches how to use inspections to detect defects earlier, at a lower cost and how to prevent occurrence of similar defects in the future cycles of process execution.



Software Configuration Management

Software Configuration Management Course code: SE400 Course duration: 18.5 hours

SE400 enables learners to understand SCM, the SCM process, planning for SCM, the tasks in the SCM process configuration identification, change control, version control, configuration auditing and reporting.

An Overview to Software Configuration Management Course code: SE401 Course duration: 9 hours

SE401 enables learners to understand the importance of software configuration management (SCM), basic concepts of SCM, the SCM process and how to plan for SCM.

Tasks in the SCM Process Course code: SE402 Course duration: 9.5 hours

SE402 in continuation of the above, enables learners to understand the tasks in the SCM process configuration identification, change control, version control, configuration auditing and reporting.

Software Testing

Software Testing Course code: SE500 Course duration: 23 hours

SE500 enables learners to understand the importance of testing in software projects, its objectives, principles and limitations and how to plan and implement effective software testing. They also learn about the broad approaches for test case design and some testing strategies.

An Introduction to Software Testing Course code: SE501 Course duration: 4.5 hours

SE501 enables learners to understand the importance of testing in software projects and the scope, limitations, objectives and principles of software testing.

Test Case Design Techniques Course code: SE502 Course duration: 9 hours

SE502 enables learners to understand the broad approaches for test case design white box testing and black box testing. They are also taught about flow graph notation, basis path testing, control structure testing, and equivalence partitioning and boundary value analysis.

Software Testing Strategies Course code: SE503 Course duration: 9.5 hours

SE503 enable learners to understand the elements of planning in software testing, testing strategies and testing roles in an organization.




CAST Certification Test Preparatory Course

Course Duration

2 days

Workshop Overview

As the IT industry becomes more competitive, the ability for management to distinguish professional and skilled individuals in the field becomes mandatory. CAST Certification demonstrates a foundation-level understanding of quality testing principles and practices. Acquiring the designation of Certified Associate in Software Testing (CAST) indicates a professional level of competence in the principles and practices of software testing in the IT profession. CASTs become members of an acclaimed professional group, receiving recognition of their competence by business and professional associates, and are afforded potentially more rapid career advancement. The CAST program is directed by an independent Certification Board and administered by the Quality Assurance Institute (QAI). The course provides a thorough background of the software testing function and processes, which an individual aspiring to be a software tester must understand. The successful completion of this course will prepare you for the CAST examination.

Workshop Benefits

At the end of the course, participant will be able to understand: • Software Development Life Cycles • Verification and Validation Life Cycle Quality Framework • Inspections • Test Techniques • Test Planning • Test Execution • Test Metrics • Improving the Test Process • Applying Tools to the Test Process

Workshop Content


Who Should Attend

This course is for individuals appearing for the CAST examination. The individuals can include: • Recent Graduates from Universities looking for a job in Testing • Non – IT professionals interested in shifting to Software Testing • Students pursuing IT training and certification programs like MCAD, MCDBA, or MCTS


Those individuals who desire to take the CAST certification exam must meet at-least one of the following criteria: • A 3 year degree or 4 year degree from an accredited college level institution • A 2 year degree from an accredited college - level institution and 1 years experience in the IT field • Three years experience in the IT field



CSTE Certification Test Preparatory Course

Course Duration

3 days

Workshop Overview

The Certified Software Tester (CSTE) program was developed by leading software testing professionals as a means of recognizing software testers who demonstrate a predefined level of testing competency and to provide value to the profession, the individual, the employer, and coworkers. The CSTE program is directed by an independent Certification Board and administered by the Quality Assurance Institute (QAI). The Certified Software Tester Preparatory Course has been designed specifically to prepare the software quality testing professional for the CSTE examination. The course provides a thorough background of the software testing function and processes, which the Certified Software Tester must understand. The successful completion of this course will prepare you for the CSTE examination.

Workshop Benefits


Workshop Content

• Skill Category 1 - Software Testing Principles and Concepts • Skill Category 2 - Building the Test Environment • Skill Category 3 - Managing the Test Project • Skill Category 4 - Test Planning • Skill Category 5 - Executing the Test Plan • Skill Category 6 - Test Reporting Process • Skill Category 7 - User Acceptance testing • Skill Category 8 - Testing Software Developed by Contractors • Skill Category 9 - Testing Internal Control • Skill Category 10 - Testing New Technologies

Who Should Attend

This course is for professionals appearing for the CSTE examination. The professionals can include: • Test Engineer • Test Manager • Requirements Analyst • Software Developers • Project Manager


Those individuals who desire to take the CSTE certification exam must meet at-least one of the following criteria: • A 4 year degree from an accredited college-level institution and 2 years experience in the information

services field

• A 3 year degree from an accredited college-level institution and 3 years experience in the information

services field

• A 2 year degree from an accredited college-level institution and 4 years experience in the information

services field


• Are working, or have worked at any time within the prior 18 months, in the field within covered by the

certification designation



CMST Certification Test Preparatory Course

Course Duration

4 days

Workshop Overview

The Certified Manager of Software Testing (CMST) program was developed in order to provide a worldwide standard for the assessment of the capabilities and competencies of software testing professionals that are working at, or soon will work at, the software testing management level. The CMST program is directed by an independent Certification Board and administered by QAI. The Certified Manager of Software Testing Preparatory Course has been designed specifically to prepare the software quality testing professional for the CMST examination. The course provides a thorough insight into the management level concepts in Software Testing, which the Certified Manager of Software Testing must understand. The successful completion of this course will prepare you for the CMST examination.

Workshop Benefits

At the end of the course, participant will be able to understand: • Software Development Life Cycles • Verification and Validation Life Cycle Quality Framework • Inspections • Test Techniques • Test Planning • Managing Test Execution • Test Metrics • Improving the Test Process • Measurement • Test Reporting • Define, deploy and improve work processes • Applying Tools to the Test Process

Who Should Attend

This course is for professionals appearing for the CMST examination. The professionals can include: • Test Manager • Project Manager • Test Architect • Test Lead • Test Consultant • Program Manager


Those individuals who desire to take the CMST certification exam must meet the following criteria: • Currently hold an active CSTE Certification

• Be working in the field covered by the certification designation

• Have the experience (described under the Real World Experience section) to demonstrate mastery of

the skills identified in the current Software Testing Common Body of Knowledge

• Be prepared to submit documentation that supports your real-world experience in the software testing

field (described under the Real World Experience section)

• Be prepared to take the required manager’s level examination

Meet one of the following three prerequisites: • A bachelor’s degree from an accredited college-level institution plus a minimum of four years experience

in the software testing field, or

• An associate degree plus a minimum of six years of experience in the software testing field, or

• Eight years of experience in the software testing field.



ISTQB Advanced Certification Preparatory Training

Course Duration

2 days

Workshop Overview

The ISTQB (Advanced) Preparatory Course has been designed specifically to prepare the software quality testing managers for the ISTQB Advanced examination.

Workshop Benefits


• Understand the basic concepts of Testing Processes, Test Management, Test Techniques, Testing of

Software Characteristics, Reviews, Incident Management, Standards & Test Improvement Process, Test

tools & Automation, People skills - Team Composition

• Understand the value of the ISTQB certification

• Understand the various categories of skill set included in the ISTQB Advanced level course

• Exam writing skills for the ISTQB exam

Who Should Attend

This course is intended for testers who wish to take up the ISTQB Foundation Level examination. It is appropriate for Software Test Managers, Test Leads, Test professionals, Quality Assurance Specialists who have worked on Software Testing and Software Development Life Cycles.

Workshop Content

• Basic Aspects of Testing

• Testing Processes

• Test Management

• Test Techniques

• Testing of Software Characteristics

• Reviews


• Standards and Test Improvement Process

• Test Tools and Automation

• People Skills – Team Composition

• Mock Examination – Examination Practice and Reviews



Career Programs

Certificate Program in Software Testing

Background

Testing accounts for almost 30 percent of the software development market. US spends an approximate $69.5 billion on testing, and the global outsourced testing market is estimated to be a $13 billion industry. With the boom of the third party software testing business, the need for quality and trained manpower has become a critical issue in the industry. Software services are growing at an average of 10-12 per cent, testing is growing at more than 50 percent per annum. Testing is now comparable with other IT services in terms of billing rates and compensation levels of testing professionals. Testing is increasingly being seen as a specialized service. IT companies have started positioning themselves as independent software testing (IST) services providers, offering software testing as a standalone service. The need for skilled manpower is increasing and with technology upgrades, re-skilling will become an equally big market. With the demand supply gap growing there are abundant opportunities for a good scalable and sustainable business model. In fact, in India alone, there is a need for 18,000 testers. Typically, the training should focus on process, tools, and certification in the testing space, and focused at creating entry level testers. Thus it presents a great opportunity for offering formal technical education in Software Testing, leading to an international certification.

Program Description

This Diploma is specially designed to provide the needed skill set for an Entry Level Test Engineer in the Software Industry. The duration of the program is 35 days. The Diploma focuses on IT Foundation, Software Quality Foundation, Testing Foundation, Test Automation Foundation for 27 days and on Behavioral Skill Foundation, and Certification Preparatory Training for 8 days.

Learning Objectives

• Understand Fundamentals of Quality • Understand basic aspects of Software Requirements for Testing • Understand Testing as a core function, and process • Understand Test Strategy and Planning • Learn and apply Test Case Design • Learn Scripting required for Test Case Design and Execution • Learn and apply Defect Reporting and Management • Learn and use tools for functional testing

Target Audience

• Recent Graduates from Universities looking for a job in Testing • Non – IT professionals interested in shifting to Software Testing • Students pursuing IT training and certification programs like MCAD, MCDBA, or MCTS

Eligibility

• Bachelors in Engineering, Sciences • Polytechnic Students or students pursuing IT training programs like MCA • 50% in Graduation • Students in their final year of graduation with 50% aggregate scores • 50% score in Entry Level Assessment Test (Aptitude, Analytical Reasoning, English)

Pedagogy

• Delivery is mainly done through Instructor Led Training • Delivery is augmented with Online Courseware, and references • Continuous Evaluation at the end of every module • Student is required to do the practice school program at the end of the course • Final Certification Examination

Certification

The Course covers the Body of Knowledge required to appear for Certified Associate in Software Testing (CAST) by QAI Global Institute

Program Structure

Program Contents

Skills Developed

At the end of the training program, the student would gain the following skills:• Knowledge on Software Quality Assurance Control• Ability to understand requirements• Undertake Test Case Design in a structured manner• Document test cases• Execute test cases manually • Use functional testing tool for executing test cases• Record and Report defects

Module Module Name

01 Understanding Quality Assurance & Control

02 Basic Essentials of Requirements

03 Introduction to Testing

04 Test Strategy & Planning

05 Test

06 Writing Test Cases

07 Scripting for Testers

08 Test Execution & Reporting

09 Defect Recording & Management

10 Functional Testing Tool

11 Preparatory Training & Mock Examination

Total Duration

QAI | Workforce Development Offerings Catalog


At the end of the training program, the student would gain the following skills: Knowledge on Software Quality Assurance Control Ability to understand requirements Undertake Test Case Design in a structured manner

test cases Execute test cases manually Use functional testing tool for executing test cases Record and Report defects

Module Name

Understanding Quality Assurance & Control

Basic Essentials of Requirements

Introduction to Testing

Test Strategy & Planning

Test Design Methods & Techniques

Writing Test Cases

Scripting for Testers

Test Execution & Reporting

Defect Recording & Management

Functional Testing Tool

Preparatory Training & Mock Examination

Total Duration

Workforce Development Offerings Catalog 123


Duration

0.5

0.5

0.5

0.5

02

01

01

0.5

0.5

03

02

12 days



Diploma Program in Software Testing

Background

Testing accounts for almost 30 percent of the software development market. US spends an approximate $69.5 billion on testing, and the global outsourced testing market is estimated to be a $13 billion industry. With the boom of the third party software testing business, the need for quality and trained manpower has become a critical issue in the industry. Software services are growing at an average of 10-12 per cent, testing is growing at more than 50 percent per annum. Testing is now comparable with other IT services in terms of billing rates and compensation levels of testing professionals. Testing is increasingly being seen as a specialized service. IT companies have started positioning themselves as independent software testing (IST) services providers, offering software testing as a standalone service. The need for skilled manpower is increasing and with technology upgrades, re-skilling will become an equally big market. With the demand supply gap growing there are abundant opportunities for a good scalable and sustainable business model. In fact, in India alone, there is a need for 18,000 testers. Typically, the training should focus on process, tools, and certification in the testing space, and focused at creating entry level testers. Thus it presents a great opportunity for offering formal technical education in Software Testing, leading to an international certification.

Program Description

This Diploma is specially designed to provide the needed skill set for an Entry Level Test Engineer in the Software Industry. The duration of the program is 35 days. The Diploma focuses on IT Foundation, Software Quality Foundation, Testing Foundation, Test Automation Foundation for 27 days and on Behavioral Skill Foundation, and Certification Preparatory Training for 8 days.

Learning Objectives

• Understand fundamentals of IT • Understand Software Engineering and Quality Fundamentals • Understand Testing as a core function and process • Understand Test Strategy and Planning • Learn and apply Test Case Design • Learn Scripting required for Test Case Design and Execution • Learn and apply Defect Reporting and Management • Understand steps in managing test configuration • Understand basics of Test Measurement and prepare dashboard • Learn and use tools for functional and performance testing

Target Audience

• Recent Graduates from Universities looking for a job in Testing • Non – IT professionals interested in shifting to Software Testing • Students pursuing IT foundation programs like MCAD, MCDBA, or MCTS

Eligibility

• Bachelors in Engineering, Sciences • Polytechnic Students • Students in their final year of graduation with 50% aggregate scores • 50% score in Entry Level Assessment Test (Aptitude, Analytical Reasoning, English) • In case the student is pursuing an IT program currently, the entry-level exam is waived.

Pedagogy

• Delivery is mainly done through Instructor Led Training • Delivery is augmented with Online Courseware, and references • Continuous Evaluation at the end of every module • Student is required to do the practice school program at the end of the course • Final Certification Examination

Certificate

The Course covers the Body of Knowledge required to appear for Certified Associate in Software Testing (CAST) by QAI Global Institute.

Program Structure

Program Contents

Module

01

02

03

04

05

06

07

08

09

10

11

12

13

14

15

16

17

18

19

20

QAI | Workforce Development Offerings Catalog


covers the Body of Knowledge required to appear for Certified Associate in Software Testing (CAST) by QAI Global Institute.

Module Name

IT Fundamentals

OOPS Programming With JAVA

Essentials of RDBMS

Basics of Software Engineering

Essentials of Requirement Development

Quality Assurance & Control

Introduction to Testing

Test Strategy & Planning

Test Design Methods & Techniques

Writing Test Cases

Scripting for Testers

Test Execution & Reporting

Defect Recording & Management

Test Configuration Management

Test Measurement

Functional Testing Tool

Performance Testing Tool

Communication Skills

Problem Solving Skills

Interpersonal & Team Skills

Total Duration

Workforce Development Offerings Catalog 125


covers the Body of Knowledge required to appear for Certified Associate in Software Testing

Duration

01

02

02

01

01

01

01

01

02

02

02

02

01

0.50

0.50

04

03

03

01

01

35 days



Skills Developed

At the end of the training program, the student would gain the following skills: • Knowledge on Software Quality Assurance Control • Ability to understand requirements • Undertake Test Case Design in a structured manner • Document test cases • Execute test cases manually • Use functional testing tool for executing test cases • Record and Report defects


• Functional Test Engineer • Junior Test Analyst • Tester
