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5/14/2018 Q12Meta-Analysis Flyer GEN 08 08 BP - slidepdf.com
http://slidepdf.com/reader/full/q12meta-analysis-flyer-gen-08-08-bp-55a931422b78b 1/44
James K. Harter, Ph.D.
Frank L. Schmidt, Ph.D.
Emily A. Killham, M.A.
James W. Asplund, M.A.
Q ® M-A
Gallup
University o Iowa
Gallup
Gallup
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T M S . W
G -.
Acknowledgments
his document contains proprietary research, copyrighted materials, and literary property of Gallup, Inc. Itis not to be copied, quoted, published, or divulged to others outside of your organization. Gallup® and Q 12®are trademarks of Gallup, Inc. All other trademarks are t he property of their respective owners. his document is of great value to both your organization and Gallup, Inc. Accordingly, internationaland domestic laws and penalties guaranteeing patent, copyright, trademark, and trade secretprotection protect the ideas, concepts, and recommendations related within this document.No changes may be made to this document wit hout the express written permission of Gallup, Inc.
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Q12® Meta-analy
Copyright 1993-1998, 2 Gallup, Inc. All rights r eserved.
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Q12® Meta-analysis
4 Copyright 1993-1998, 2 Gallup, Inc. All rights r es
Q® M-A
Introduction
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Foreword
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Q12® Meta-analy
Copyright 1993-1998, 2 Gallup, Inc. All rights r eserved.
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Q12® Meta-analysis
6 Copyright 1993-1998, 2 Gallup, Inc. All rights r es
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Q12® Meta-analy
Copyright 1993-1998, 2 Gallup, Inc. All rights r eserved.
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Per-person productivity = alent (Relationship + Right Expectation
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Q12® Meta-analysis
8 Copyright 1993-1998, 2 Gallup, Inc. All rights r es
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Introduction to the Study
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Q12® Meta-analy
Copyright 1993-1998, 2 Gallup, Inc. All rights r eserved.
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Q12® Meta-analysis
10 Copyright 1993-1998, 2 Gallup, Inc. All rights r es
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Q12® Meta-analy
Copyright 1993-1998, 2 Gallup, Inc. All rights r eserved.
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Q12® Meta-analysis
12 Copyright 1993-1998, 2 Gallup, Inc. All rights r es
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Q12® Meta-analy
Copyright 1993-1998, 2 Gallup, Inc. All rights r eserved.
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Q12® Meta-analysis
14 Copyright 1993-1998, 2 Gallup, Inc. All rights r es
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Q12® Meta-analy
Copyright 1993-1998, 2 Gallup, Inc. All rights r eserved.
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Meta-Analysis, Hypothesis, Methods, and Results
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Q12® Meta-analysis
16 Copyright 1993-1998, 2 Gallup, Inc. All rights r es
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Q12® Meta-analy
Copyright 1993-1998, 2 Gallup, Inc. All rights r eserved.
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Q12® Meta-analysis
18 Copyright 1993-1998, 2 Gallup, Inc. All rights r es
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Q12® Meta-analy
Copyright 1993-1998, 2 Gallup, Inc. All rights r eserved.
, , ( •
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, 7
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— S S I
Industry Type
Number o
Companies Business
Units
Responden
Finance
CreditDepositoryInsuranceMortgageNondepositorySecurity
2102113
594,787174279486
58162,2917,215985
2,0382,785
Manuacturing
Building MaterialsConsumer GoodsFoodIndustrial Equipment
InstrumentPaperPharmaceuticalPrinting
1241
7122
814616189
816012435
1,3355,797
20,062639
2,16917,243992716
Materials and
Construction
2 218 19,926
Real Estate 2 185 3,790
Retail
AutomotiveBuilding MaterialsClothesDepartment StoresEating
ElectronicsEntertainmentFoodIndustrial EquipmentMiscellaneousPharmaceutical
22316
414181
105793279567732
960106
3,74511
2599180
8,31343,76316,7957,362
37,191
96,2871,051
73,630484
76,4393,004
Total 125 23,910 681,799
continu
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Q12® Meta-analysis
20 Copyright 1993-1998, 2 Gallup, Inc. All rights r es
— S S I ()
( )
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, / . O,
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Industry TypeNumber o
Companies Business Units Responden
ServicesBusinessEducationGovernmentHealthHospitalityHotelsRecreation
174
23141
20310240
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20214
60010,7468,336
80,9902,612
10,924288
Transport/Public
Utilities
TruckingCommunicationsElectric
152
964,138231
6,21343,6334,574
Total
FinancialManuacturingMaterials and ConstructionReal EstateRetailServicesTransportation/PublicUtilities
192022
33418
5,227704218185
10,0773,0344,465
75,89548,95319,9263,790
364,299114,49654,420
Total 125 23,910 681,799
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Q12® Meta-analy
Copyright 1993-1998, 2 Gallup, Inc. All rights r eserved.
— S B/O U
A ,
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T -
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Meta-Analytic Methods Used
Business/Operating
Unit TypeNumber o
Companies Business Units Respondent
Bank BranchCall CenterCall Center DepartmentCost CenterDealershipDivisionHospitalHotelLocationMallPatient Care UnitPlant/MillRegionRestaurantSales Division
Sales TeamSchoolStoreWorkgroup
1324222437224154
46
2434
5,03841
12068\10529
24810113018517713196
36934
313296
9.0977,332
65,6534,1522,409
10,5978,3135,090
31,16710,1116,7303,7904,433
38,1556,213
21,1831,515
16,79110,496
327,670107,331
Total125 23,910 681,799
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Q12® Meta-analysis
22 Copyright 1993-1998, 2 Gallup, Inc. All rights r es
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and r13 is the correlation o the outcome measured at time 1 with the
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Q12® Meta-analy
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Q12® Meta-analysis
24 Copyright 1993-1998, 2 Gallup, Inc. All rights r es
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Q12® Meta-analy
Copyright 1993-1998, 2 Gallup, Inc. All rights r eserved.
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Q12® Meta-analysis
26 Copyright 1993-1998, 2 Gallup, Inc. All rights r es
T
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Q12® Meta-analy
Copyright 1993-1998, 2 Gallup, Inc. All rights r eserved.
-, . R
76%
—
(S & H, 77).
CustomerProft-
ability
Product-
ivityTurnover
Saety
Incidents
Absentee-
ismShrinkag
Number o Bus. Units 8,541 14,044 15,152 15,871 2,811 598 806Number o r’s 54 63 83 54 27 6 3
Mean Observed r 0.17 0.11 0.15 -0.12 -0.15 -0.21 -0.24Observed SD 0.09 0.08 0.09 0.06 0.12 0.15 0.03
True Validity r1 0.22 0.12 0.16 -0.18 -0.18 -0.21 -0.25True Validity SD1 0.00 0.00 0.00 0.00 0.00 0.08 0.00
True Validity2 0.33 0.19 0.24 -0.28 -0.28 -0.32 -0.37True Validity SD2 0.00 0.00 0.00 0.00 0.00 0.11 0.00
% Variance Acct’d or— sampling error
70 67 62 91 71 42 365
% Variance Acct’d or1 131 104 109 191 103 75 1402% Variance Acct’d or2 132 105 109 193 104 76 1426
90% CV1 0.22 0.12 0.16 -0.18 -0.18 -0.12 -0.25
90% CV2 0.32 0.19 0.24 -0.28 -0.28 -0.19 -0.37
SD = Standard Deviation1
Includes correction or range variation within companies and dependent-variable measurement error2 Includes correction or range restriction across population o business units and dependent-variable measurement error
— M-A R B E E B-U P
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Q12® Meta-analysis
28 Copyright 1993-1998, 2 Gallup, Inc. All rights r es
I , ,
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Q12® Meta-analy
Copyright 1993-1998, 2 Gallup, Inc. All rights r eserved.
4 — C E E C B-U
P — A O
A ,
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(..,
). F ,
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Perormance
Observed r 0.33d 0.55
r corrected or dependent-variable measurementerror
0.35
d 0.58
r corrected or dependent-variable measurementerror and range restriction across companies
0.45
d 0.77
r corrected or dependent-variable measurementerror, range restriction across companies,and independent-variable measurementerror
0.49
d 0.85
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Q12® Meta-analysis
30 Copyright 1993-1998, 2 Gallup, Inc. All rights r es
(
).
B 0.55
’ . A , 0.7
. A , 0.
.
5 — C E E C B-U
P — D O (C, , S, A
S)
Analysis
Correlation o
Engagement to
Perormance
Observed r 0.31
d 0.51
r corrected or dependent-variable measurement error 0.33
d 0.55
r corrected or dependent-variable measurement error andrange restriction across companies
0.42
d 0.71
r corrected or dependent-variable measurement error, range
restriction across companies, and independent-variablemeasurement error
0.47
d 0.81
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Q12® Meta-analy
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Q ® M-A
Utility Analysis: Practicality o the Efects
I , j ’
. C
, , . T Q G
. A ,
.
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C, 75; L, 0; R & R, ; S & Y, A 6, , , . E
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, BESD (R & R, ; G
4). BESD
.
BESD . 6
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(
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50%. I 6
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[.., (6% – %) ÷ % = 56.4%], 44%
( ), %
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, 44% ( j
Utility Analysis
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Q12® Meta-analysis
32 Copyright 1993-1998, 2 Gallup, Inc. All rights r es
F , ,
, 56% ( ).
, ,
70% ( ). F
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, 0% , 7%
( ), 6%
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Q12® Meta-analy
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6 — BESD E E O
Employee Engagement GrandMean
Business Units Within CompaniesBusiness Units AcrossCompanies
% Above Median on CustomerMetrics
% AboveMedian onCustomerMetrics
Top Hal
Bottom Hal
61
39
Top Hal
Bottom Hal
67
33
% Above Median on
Proftability Metrics
% AboveMedian onProftability
Metrics
Top Hal
Bottom Hal
56
44
Top Hal
Bottom Hal
60
40
% Above Median on
Productivity Metrics
% AboveMedian onProductivit
Metrics
Top Hal
Bottom Hal
58
42
Top Hal
Bottom Hal
62
38
Top Hal
Bottom Hal
% Below Median on
Turnover Metrics
59
41
Top Hal
Bottom Hal
% Below
Median onTurnoverMetrics
64
36
Top Hal
Bottom Hal
% Below Median on
Saety Incidents
59
41
Top Hal
Bottom Hal
% BelowMedian on
Saety Incide
64
36
continu
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Q12® Meta-analysis
34 Copyright 1993-1998, 2 Gallup, Inc. All rights r es
6 — BESD E E O ()
Employee Engagement GrandMean
Business Units Within Companies Business Units Across Companies
% Below Median on
Absenteeism
% Below Median o
Absenteeism
Top Hal
Bottom Hal
61
39
Top Hal
Bottom Hal
66
34
% Below Median onShrinkage
% Below Median oShrinkage
Top Hal
Bottom Hal
63
37
Top Hal
Bottom Hal
69
31
% Above Medianon Composite
Perormance (Total)
% Above Medianon Composite
Perormance (Tota
Top Hal
Bottom Hal
68
32
Top Hal
Bottom Hal
73
27
% Above Medianon Composite
Perormance (Direct
Outcomes)
% Above Medianon Composite
Perormance (Direc
Outcomes)
Top Hal
Bottom Hal
67
33
Top Hal
Bottom Hal
71
29
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Q12® Meta-analy
Copyright 1993-1998, 2 Gallup, Inc. All rights r eserved.
, 7
. B
G’ % ( )
. T 5%
. S
, ( ,
).
7 — P B U A M B
U C P (C, P, P, ,
S, A, S) D E E
P
Employee Engagement PercentilePercent Above Median o All
Business Units
99th 83%95th 76%90th 71%80th 65%70th 59%60th 55%50th 50%40th 45%30th 41%20th 35%10th 27%5th 21%
1st 15%
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Q12® Meta-analysis
36 Copyright 1993-1998, 2 Gallup, Inc. All rights r es
% - ( 60% •
)
5% - ( 40% •
)
% /•
6% •
5% •
% •
% •
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Q12® Meta-analy
Copyright 1993-1998, 2 Gallup, Inc. All rights r eserved.
Q ® M-A
Discussion
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- Q . T
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. T
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Discussion
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Q12® Meta-analysis
38 Copyright 1993-1998, 2 Gallup, Inc. All rights r es
I , G
,
( ), , -
,
. A
. O
, .
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(A, B, S, & A
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Q12® Meta-analy
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Q ® M-AReerences
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Q12® Meta-analysis
40 Copyright 1993-1998, 2 Gallup, Inc. All rights r es
H, J. K., & C, A. (, J). A meta-analysis andutility analysis o the relationship between core GWA employ
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Q12® Meta-analy
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A A
R B-U O
( S & H, 6, S , . )
A B -R R E E
( S & H, 6, S , . )
Engagement
Reliability Frequency
0.92 1
0.86 1
0.83 1
0.80 1
0.79 1
0.78 1
0.77 1
0.66 1
0.82 1
0.97 1
0.65 1
0.45 1
0.75 1
Customer Proftability Productivity Turnover Saety
Reliab. Freq. Reliab. Freq. Reliab. Freq. Reliab. Freq. Reliab. Fre
0.89 1 1 3 1 4 1 1 0.63 1
0.87 1 0.99 2 0.99 2 0.62 1 0.82 1
0.84 1 0.93 1 0.92 2 0.6 1 0.66 1
0.75 1 0.91 1 0.9 1 0.39 1 0.84 1
0.58 1 0.9 1 0.62 1 0.27 1
0.52 1 0.89 2 0.57 1 0.24 1
0.46 1 0.79 1 0.25 1
0.33 1 0.57 1 0.63 1
0.51 1 0.56 1
0.53 1 0.94 1