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Q1 2013 Hiring Index
jobsDB.com | PAGE 1/25jobsDB Q1 2013 Hiring IndexCOPYRIGHT@2013, jobsDB Hong Kong. ALL RIGHTS RESERVED
This report aims to provide information about the hiring plan and preference of employers in
the coming months. A summary of staff turnover and employer’s responses to the outbreak of
H7N9 in China are also included. All information is based on the most updated information
from 130 corporations in Hong Kong.
Disclaimer
The information provided in this report is for reference only. Whilst jobsDB endeavors to ensure the accuracy of the information in this report, no express or implied
warranty is given by jobsDB as to the accuracy of the information. jobsDB shall not be liable for any damages (including, without limitation, damages for loss of business or
loss of profits) arising in contract, tort or otherwise from the use of or inability to use this report, or any material contained in it, or from any action or decision taken as a
result of using this report or any such material.
Introduction
jobsDB.com | PAGE 2/25jobsDB Q1 2013 Hiring IndexCOPYRIGHT@2013, jobsDB Hong Kong. ALL RIGHTS RESERVED
1. Objective
The aim of this survey is to collect information on the hiring intention and preference of employers in Hong Kong. These findings will assist
employers in devising HR policies in the coming months. To keep HR professionals updated with the latest market information, starting from
April 2009, jobsDB has been conducting this survey every three months to keep track of the market changes.
2. Survey Coverage
The survey covers 130 companies, among which, 58% employ less than 50 staff, 16% employ 50-100 staff, 9% employ 101-200 staff, 13%
employ 201-500 staff, and 3% employ more than 500 staff.
Scope and Methodology
58%
16%
9%
13%
3%
Size of participating companies
Less than 50 staff
50 - 100 staff
101 - 200 staff
201 - 500 staff
More than 500 staff
jobsDB.com | PAGE 3/25jobsDB Q1 2013 Hiring IndexCOPYRIGHT@2013, jobsDB Hong Kong. ALL RIGHTS RESERVED
3. Data Collection Method
The survey was conducted by an online questionnaire. Companies were invited through e-mail to fill in the questionnaire from 23 Apr to 3
May 2013.
Scope and Methodology (cont.)
jobsDB.com | PAGE 4/25jobsDB Q1 2013 Hiring IndexCOPYRIGHT@2013, jobsDB Hong Kong. ALL RIGHTS RESERVED
HR General Planning
HR PLANNING
jobsDB.com | PAGE 5/25jobsDB Q1 2013 Hiring IndexCOPYRIGHT@2013, jobsDB Hong Kong. ALL RIGHTS RESERVED
1.1 Hiring plan in the coming three months
Among the respondents, 59% said they will hire staff in the coming three months, down 4% from Q4 2012. 17% of respondents said they will
freeze head count. 2% of respondents will cut head count.
1. HR General Planning
Q1 2012 Q2 2012 Q3 2012 Q4 2012 Q1 2013
We will hire staff 67% 54% 63% 63% 59%
We will cut head count 1% 6% 2% 2% 2%
We will freeze head count 19% 23% 25% 14% 17%
No plan yet 13% 16% 11% 21% 22%
0%
10%
20%
30%
40%
50%
60%
70%
80%
% o
f co
mp
an
ies
Hiring plan comparison (Quarterly)
Remarks: Sum of percentages may not equal 100% due to rounding
jobsDB.com | PAGE 6/25jobsDB Q1 2013 Hiring IndexCOPYRIGHT@2013, jobsDB Hong Kong. ALL RIGHTS RESERVED
1.2 Level of staff to be hired
Among respondents who intend to hire staff in the coming three months, 65% of them will hire Clerical / Frontline staff, 27% will hire
Supervisory / Officers and 57% will hire Middle Management / Non-managerial / Professionals. 17% of them will hire Top / Senior
Management.
1. HR General Planning
65%
27%
57%
17%
0%
10%
20%
30%
40%
50%
60%
70%
Clerical / Frontline Staff Supervisory / Officers Middle Management / Non-managerial / Professionals
Top / Senior Management
% o
f c
om
pa
nie
s
Hiring plan by level of staff
Remark: Multiple answers are allowed and sum of percentages may not equal 100%
jobsDB.com | PAGE 7/25jobsDB Q1 2013 Hiring IndexCOPYRIGHT@2013, jobsDB Hong Kong. ALL RIGHTS RESERVED
HR General Planning
STAFF TURNOVER AND RETENTION
jobsDB.com | PAGE 8/25jobsDB Q1 2013 Hiring IndexCOPYRIGHT@2013, jobsDB Hong Kong. ALL RIGHTS RESERVED
2.1 Staff resignation in past three months
Among all respondents, 69% reported that they have staff resigned in the past three months.
2. Staff Turnover and Retention
Yes69%
No31%
Did any of your staff resign in the past three months?
jobsDB.com | PAGE 9/25jobsDB Q1 2013 Hiring IndexCOPYRIGHT@2013, jobsDB Hong Kong. ALL RIGHTS RESERVED
2.2 Distribution of turnover rate
Among the respondents, a total of 65% reported that the staff turnover rate in the last three months is less than or equal to 5%. A total of 86%
reported the turnover rate in the last three months is less than 10%. 3% reported a staff turnover rate of more than 50% in the past three
months. The average turnover rate among all respondents is 8.6%.
2. Staff Turnover and Retention
31%
34%
21%
5%
2%4% 3%
0%
5%
10%
15%
20%
25%
30%
35%
40%
0% 0.1% - 5.0% 5.1% - 10.0% 10.1% - 20.0% 20.1% - 30.0% 30.1% - 50.0% More than 50%
% o
f co
mp
an
ies
Turnover rate
Distribution of turnover rate in the past three months
Average turnover rate = 8.6%
jobsDB.com | PAGE 10/25jobsDB Q1 2013 Hiring IndexCOPYRIGHT@2013, jobsDB Hong Kong. ALL RIGHTS RESERVED
2.3 Turnover rate by size of companies
For companies with 201 – 500 staff, the average turnover rate in the past three months is the lowest (6.6%). For companies with more than
500 staff, the average turnover rate in the same period is highest (24.3%). The average turnover rate for companies with less than 50 staff is
6.7%.
2. Staff Turnover and Retention
6.7
11.4
14.0
6.6
24.3
0.0
5.0
10.0
15.0
20.0
25.0
30.0
Less than 50 staff 50 - 100 staff 101 - 200 staff 201 - 500 staff More than 500 staff
Tu
rno
ver
rate
(%
)
Average turnover rate in the past three months - by size of companies
Average turnover rate = 8.6%
jobsDB.com | PAGE 11/25jobsDB Q1 2013 Hiring IndexCOPYRIGHT@2013, jobsDB Hong Kong. ALL RIGHTS RESERVED
2.4 Turnover rate by industry
The highest turnover rate is recorded for the Food and Beverage (19.0%) sector, followed by Freight Forwarding / Delivery / Shipping (14.7%)
and Human Resources Management / Consultancy (14.1%).
2. Staff Turnover and Retention
Remarks: Only industries with at least 3 respondents are included
13.7
6.8
0.7
6.0 7.3
4.0 4.2
19.0
14.7 14.1
6.6
13.1
5.2 3.8
2.5
7.2
0.0
2.0
4.0
6.0
8.0
10.0
12.0
14.0
16.0
18.0
20.0
Tu
rno
ver
rate
(%
)
Average turnover rate - by industry
Average turnover rate = 8.6%
jobsDB.com | PAGE 12/25jobsDB Q1 2013 Hiring IndexCOPYRIGHT@2013, jobsDB Hong Kong. ALL RIGHTS RESERVED
2.5 Level of staff with highest turnover rate
Among the respondents who have staff resigned in the past three months, 62% of them reported that Clerical / Frontline Staff has the highest
turnvover rate, followed by Middle Management / Non-managerial / Professionals (23%) and Supervisory / Officers (14%).
2. Staff Turnover and Retention
62%14%
23%
Which level of staff has the highest turnover rate?
Clerical / Frontline Staff
Supervisory / Officers
Middle Management / Non-managerial / Professionals
Remarks: Sum of percentages may not equal 100% due to rounding
jobsDB.com | PAGE 13/25jobsDB Q1 2013 Hiring IndexCOPYRIGHT@2013, jobsDB Hong Kong. ALL RIGHTS RESERVED
2.6 Retention of leaving staff
Among the respondents who have staff resigned in the past three months, 63% tried to retain leaving staff.
2. Staff Turnover and Retention
Yes63%
No37%
Did you try to retain leaving staff?
jobsDB.com | PAGE 14/25jobsDB Q1 2013 Hiring IndexCOPYRIGHT@2013, jobsDB Hong Kong. ALL RIGHTS RESERVED
2.7 Measures for retaining leaving staff
Among the respondents who tried to retain leaving staff, the most common measure is by “increasing salary” (82%). 44% tried to retain
leaving staff by “providing training / career development opportunities”, and 40% by “providing better work arrangement”.
2. Staff Turnover and Retention
82%
44%40%
35%
5%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
By increasing salary By providing training / career development
opportunities
By providing better work arrangement
By promotion Others
% o
f co
mp
an
ies
What are the measures for retaining leaving staff?
Remark: Multiple answers are allowed and sum of percentages may not equal 100%
jobsDB.com | PAGE 15/25jobsDB Q1 2013 Hiring IndexCOPYRIGHT@2013, jobsDB Hong Kong. ALL RIGHTS RESERVED
2.8 Most effective measures for staff retention
Among the respondents who tried to retain leaving staff, 67% reported that “increasing salary” is the most effective measures for retaining
leaving staff. This is followed by “promotion” (12%) and “providing better work arrangement” (11%).
2. Staff Turnover and Retention
67%
12%
11%
9%2%
Which do you think is the most effective measure?
By increasing salary
By promotion
By providing better work arrangement
By providing training / career development opportunities
Others
Remarks: Sum of percentages may not equal 100% due to rounding
jobsDB.com | PAGE 16/25jobsDB Q1 2013 Hiring IndexCOPYRIGHT@2013, jobsDB Hong Kong. ALL RIGHTS RESERVED
INFECTIOUS DISEASE PRECAUTIONS
jobsDB.com | PAGE 17/25jobsDB Q1 2013 Hiring IndexCOPYRIGHT@2013, jobsDB Hong Kong. ALL RIGHTS RESERVED
3.1 Preventive measures in response to outbreak of H7N9 disease in China
Among all respondents, 38% have taken preventive measures in response to the outbreak of H7N9 disease in China.
3. Infectious Disease Precautions
Yes38%
No62%
Does your company take any preventive measures in response to the outbreak of H7N9 disease in China?
jobsDB.com | PAGE 18/25jobsDB Q1 2013 Hiring IndexCOPYRIGHT@2013, jobsDB Hong Kong. ALL RIGHTS RESERVED
3.2 Preventive measures taken in Hong Kong office
Among respondents who have taken preventive measures, the most common preventive measure is “provide face masks to staff in need”
(80%), followed by “advise staff with respiratory symptoms to wear face masks” (76%) and “provide disinfectant hand soup to staff” (66%).
3. Infectious Disease Precautions
80%76%
66%
56%54%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Provide face masks to staff in need
Advise staff with respiratory symptons to wear face masks
Provide disinfectant hand soap to staff
Issue staff guidelines/health tips on prevention of infectious
diseases
Increase frequency of office cleaning and disinfection
% o
f co
mp
an
ies
What preventive measures do you take at your Hong Kong office?
Remark: Multiple answers are allowed and sum of percentages may not equal 100%
jobsDB.com | PAGE 19/25jobsDB Q1 2013 Hiring IndexCOPYRIGHT@2013, jobsDB Hong Kong. ALL RIGHTS RESERVED
3.3 Business trip to H7N9-affected area
Among all respondents, 35% require their staff to travel to H7N9-affected areas in China for business purposes.
3. Infectious Disease Precautions
Yes35%
No65%
Do your staff need to travel to H7N9-affected areas in China?
jobsDB.com | PAGE 20/25jobsDB Q1 2013 Hiring IndexCOPYRIGHT@2013, jobsDB Hong Kong. ALL RIGHTS RESERVED
3.4 Effect on business trip to H7N9-affected area
Among the respondents who require their staff to travel to the H7N9-affected area, more than half (61%) said that they go on trips to the
affected areas as scheduled. 33% reduce the number of trips to the affected areas, and only 7% cancel all trips to the affected areas.
3. Infectious Disease Precautions
7%
33%
61%
Does your company cancel business trips to the affected areas after the outbreak of H7N9 in China?
Yes, we cancelled all trips to the affected areas
Yes, we have reduced the number of trips to the affected areas
No, we go on trips to the affected areas as scheduled
Remarks: Sum of percentages may not equal 100% due to rounding
jobsDB.com | PAGE 21/25jobsDB Q1 2013 Hiring IndexCOPYRIGHT@2013, jobsDB Hong Kong. ALL RIGHTS RESERVED
3.5 Preventive measure for staff travelling to affected areas
Among the respondents who require their staff to travel to the H7N9-affected area, 51% of them provide face masks and disinfectant hand
soap to travelling staff. 44% provide prevention guidelines, and 27% provide H7N9 news regularly. 24% do not provide any preventive
measures for travelling staff.
3. Infectious Disease Precautions
Remark: Multiple answers are allowed and sum of percentages may not equal 100%
51%
44%
27%
11%
24%
0%
10%
20%
30%
40%
50%
60%
Provide face masks and disinfectant hand soap
Provide prevention guidelines
Provide H7N9 news regularly
Get additional insurance that covers emergency
medical assistance
None of the above
% o
f co
mp
an
ies
What preventive measures or support have you offered for staff travelling to the affected areas?
jobsDB.com | PAGE 22/25jobsDB Q1 2013 Hiring IndexCOPYRIGHT@2013, jobsDB Hong Kong. ALL RIGHTS RESERVED
3.6 Contingency plan for the outbreak of infectious disease
Among all respondents, only 3% have set up a contingency plan before the outbreak of SARS in 2003. 32% have set up a contingency plan
during or after the outbreak of SARS. 24% of respondents do not have a contingency plan, but plan to set up for one. 41% of respondents do
not have any plan of setting up a contingency plan.
3. Infectious Disease Precautions
Remarks: Sum of percentages may not equal 100% due to rounding
3%
32%
24%
41%
Does your company have a contingency plan to prepare for an outbreak of infectious disease in Hong Kong?
Yes, we have set up a contingency plan before SARS
Yes, we have set up a contingency plan during/after SARS
No, but we plan to set up a contingency plan
No, we don't plan to set up a contingency plan
jobsDB.com | PAGE 23/25jobsDB Q1 2013 Hiring IndexCOPYRIGHT@2013, jobsDB Hong Kong. ALL RIGHTS RESERVED
3.7 Contingency measures to be employed
Among the respondents who have or plan to have a contingency plan for outbreak of infectious disease, 61% will reduce trips and meetings.
52% will arrange employees to work from home. 36% will separate staff to work from different offices to minimize the risk of infection.
3. Infectious Disease Precautions
Remark: Multiple answers are allowed and sum of percentages may not equal 100%
61%
52%
36%
21%
8%5%
0%
10%
20%
30%
40%
50%
60%
70%
Reduce trips and meetings
Work from home Separate staff to work from different offices to
minimize the risk of infection
Arrange back-up staff Transfer some functions overseas
Standby medical staff
% o
f co
mp
an
ies
What contingency measures would be employed by your company?
jobsDB.com | PAGE 24/25jobsDB Q1 2013 Hiring IndexCOPYRIGHT@2013, jobsDB Hong Kong. ALL RIGHTS RESERVED
HR General Planning
The hiring intention in the coming quarter is expected to decline slightly. The survey results show that 59% of employers intend to hire staff in
the coming three months, down 4% from Q4 2012. Clerical / Frontline staff has the highest demand, with 65% of employers plan to look for
staff at this level.
Staff Turnover and Retention
The average staff turnover rate in the past three months is 8.6%, with 69% of employers have staff resigned in the past three months.
Companies with more than 500 staff have the highest average turnover rate (24.3%), and the Food and Beverage sector has the highest
average turnover rate (19.0%) among all industries.
Among the respondents who have staff resigned in the past three months, 63% of employers tried to retain their leaving staff. Increasing
salary is both the most commonly used (82%) and most effective measure (67%) cited by employers.
Infectious Disease Precautions
In response to the outbreak of H7N9 flu in China, 38% of employers have taken preventive measures in Hong Kong office, including provide
face masks to staff in need (80%), advise staff with respiratory symptoms to wear face masks (76%) and provide disinfectant hand
soup to staff (66%).
35% of companies have regular business trips to the H7N9-affected areas. 7% of them cancel all the trips to affected areas, and 33% reduce
the number of trips. More than half of the companies go on trips as scheduled.
A total of 59% companies have or plan to have contingency plan to prepare for the outbreak of infectious disease, including reduce trips and
meetings (61%), arrange employees to work from home (52%) and separate staff to work from different offices to minimize the risk
of infection (36%). Before the outbreak of SARS in 2003, only 3% of companies have such contingency plan.
Summary