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Punjab & Sind Bank Addendum - 1
(A Govt. of India Undertaking)
Where service is a way of life
Punjab & Sind Bank (A Government of India undertaking)
Addendum No. 1 Dated: 31.03.2018
RFP No. PSB / HOIT/RFP/110/2017-18 dated 01.03.2018
REQUEST FOR PROPOSAL
FOR
SELECTION OF VENDOR FOR
PROCUREMENT, IMPLEMENTATION AND MAINTENANCE OF LOAN ORIGINATION SYSTEM (LOS)
PUNJAB & SIND BANK
HO – IT Department
21, Rajendra Place, New Delhi 110 008
Punjab & Sind Bank Addendum - 1
(A Govt. of India Undertaking)
Where service is a way of life
_________________________________________________________________________________________________________________________
Addendum No. 1 RFP No.PSB/ HOIT/RFP/110/2017-18 Page 2
Introduction Bank has published the Tender No. PSB/ HOIT/RFP/110/2017-18 dated 01.03.201 for Selection of Vendor for Procurement, Implementation and Maintenance of Loan Origination System (LOS)
Following amendments have been made to RFP. All other terms and conditions of the RFP shall remain unchanged. Please treat this Addendum along with response to queries as an integral part of the RFP documents issued.
Sr. No.
Clause No. Original Clause Revised Clause
1. Key Information
Last Date and time for submission of Bids
31.03.2018 15:00 Hrs
Last Date and time for submission of Bids
17.04.2018 15:00 Hrs
Date and Time of Opening of Technical Bids
31.03.2018 15:30 Hrs
Date and Time of Opening of Technical Bids
17.04.2018 15:30 Hrs
2. 1.1 Cost of Tender: As per RFP
Addition in Clause 1.1 of RFP:
MSEs who are registered with District Industries Centre (DICs) / Khadi & Village Industries Commission (KVIC)/ Khadi & Industries Board (KVIB)/Coir Board/ NSIC/Directorate of Handicrafts and Handloom/ Udyog Aadhaar Memorandum (UAM) or any other body specified by Ministry of Micro, Small & Medium Enterprises (MoMSME) will be exempted from submitting participation Fees.
3. 1.9 Earnest Money Deposit (EMD): As per RFP
Addition in Clause 1.1 of RFP:
MSEs who are registered with District Industries Centre (DICs) / Khadi & Village Industries Commission (KVIC)/ Khadi & Industries Board (KVIB)/Coir Board/ NSIC/Directorate of Handicrafts and Handloom/ Udyog Aadhaar Memorandum (UAM) or any other body specified by Ministry of Micro, Small & Medium Enterprises (MoMSME) will be exempted from submitting EMD.
Punjab & Sind Bank Addendum - 1
(A Govt. of India Undertaking)
Where service is a way of life
_________________________________________________________________________________________________________________________
Addendum No. 1 RFP No.PSB/ HOIT/RFP/110/2017-18 Page 3
4. 2.6 Payments will be made by HO IT department after submitting invoices to be paid on half-yearly in arrears.
Payments will be made by HO IT department after submitting invoices to be paid on quarterly in arrears.
5. 2.17 As per RFP Addition in Clause 2.17 of RFP:
In the event of Cancellation / Termination of the contract, the Vendor shall be paid up to the stage of products delivered and services rendered as per phase wise percentage of Payments defined in the RFP-Payment terms till the point of termination.
6. 2.18 The date of software & hardware comprehensive warranty will start from the date of go live of Pilot phase and continue for period of 3 years for hardware and 1 year for software.
The warranty of hardware will start from the date of delivery for three (3) years. The ATS of software will start from the date of Go Live of pilot phase & continue for one (1) year.
7. 2.18 During the entire warranty period the vendor shall:
a) Make the changes with no extra cost to the Bank for any regulatory requirement,
b) Update/upgrade/enhance the software and shall also provide all new versions released with no extra cost.
During the entire warranty period the vendor shall: a) Make the changes with no extra cost to the Bank (up to 10 mandays efforts) for any regulatory requirement. Regulatory requirements means any changes suggested by RBI, IBA, MOF, NABARD, NPCI, SEBI, any Central/State Government Department. b) Update/upgrade/enhance the software and shall also provide all new in-version released with no extra cost.
8. 2.19 During the entire AMC / ATS period the vendor shall:
a) Make the changes with no extra cost to the Bank for any regulatory requirement,
b) Update/upgrade/enhance the software and shall also provide all new versions released with no extra cost.
During the entire AMC/ATS period the vendor shall: a) Make the changes with no extra cost to the Bank (up to 10 mandays efforts) for any regulatory requirement. Regulatory requirements means any changes suggested by RBI, IBA, MOF, NABARD, NPCI, SEBI, any Central/State Government Department. b)Update/upgrade/enhance the software and shall also provide all new in-version released with no extra cost.
Punjab & Sind Bank Addendum - 1
(A Govt. of India Undertaking)
Where service is a way of life
_________________________________________________________________________________________________________________________
Addendum No. 1 RFP No.PSB/ HOIT/RFP/110/2017-18 Page 4
9. 2.24 As per RFP Addition in Clause 2.24 of RFP: The total liability of the selected bidder under this clause and contract shall not exceed the total contract value.
10. 2.27 Insurance: The Hardware to be supplied will be insured by the vendor against all risks of loss or damage from the date of shipment till such time it is installed at the Bank’s site. Certificates of the “Comprehensive Insurance Cover” will be submitted to the Bank for verification/examination and record. The vendor shall take the insurance cover from a Government of India recognized insurance company only.
Insurance: The Hardware to be supplied will be insured by the vendor against all risks of loss or damage from the date of shipment till such time it is delivered at the Bank’s site. Certificates of the “Comprehensive Insurance Cover” will be submitted to the Bank for verification/examination and record. The vendor shall take the insurance cover from a Government of India recognized insurance company only.
11. 2.46.3 As per RFP
Addition in Clause 2.46.3 of RFP:
However, In the event of Termination for Convenience of the Contract, the Vendor shall be paid for the products delivered and/or services rendered till the point of termination as per phase wise percentage of Payments defined in the RFP-Payment terms.
12. 2.47 The bidder will not subcontract any part of this RFP scope to a third party.
The bidder will not subcontract any part of this RFP scope to a third party. However, Bidder can undertake OEM services in delivering the project.
Sr. No. Page
Number
Clause Number RFP Clause Bidders Remark Bank's Reply
1 6 EC-3 Minimum Eligibility Criterias: The bidder should have a
minimum turnover of Rs. 50 crores per year during last three
financial years. (i.e. FY 2013-14 2014-15, 2015-16 & 2016-17
(if available))
Minimum Eligibility Criterias: The bidder should have a minimum turnover of
Rs. 200 crores per year during last three financial years. (i.e. FY 2013-14 2014-
15, 2015-16 & 2016-17 from the IT services segment/ system integration of the
company
As Per RFP
2 6 EC-3 The bidder should have a minimum turnover of Rs. 50 crores
per year during last three financial years. (i.e. FY 2014-15,
2015-16 & 2016-17 )
Request you to relax this criteria to Rs. 25 crores per year during last three
financial years. (i.e. FY 2014-15, 2015-16 & 2016-17 )
As Per RFP
3 6 EC-3 The bidder should have a minimum turnover of Rs. 50 crores
per year during last three financial years. (i.e. FY 2013-14
2014-15, 2015-16 & 2016-17 (if available))
We request you to kindly make it reasonable considering the fact that new start-
ups will not be able to qualify for the bid.
We request you to kindly make change it to : Bidder who are registered under
Startup India should have minimum turnover of Rs. 1 Crore in the last financial
year as per latest Audited Balance Sheet and should submit a certificate from
the CA that they have Rs. 1 crore turnover for the current year i.e. 2017-18 and
companies registered under MSME should have minimum turnover of Rs. 3
Crore in the last financial year as per latest Audited Balance Sheet and should
submit a certificate from the CA that they have Rs. 3 crore turnover for the
current year i.e. 2017-18.
This is in line with the guidelines issued by the Startup ministry, GOI, MSME
Department and CVC.
Please find the attached circular in the mail of:
Government of India
Ministry of Finance
Department of Expenditure
Procurement Policy Division
As Per RFP
4 6 EC-3 The bidder should have a minimum turnover of Rs. 50 crores
per year during last three financial years. (i.e. FY 2014-15,
2015-16 &
2016-17 )
Request For MSME certified vendors, the turn over criteria to be relaxed as per
the MSME guidelines.
Please find the attached circular in the mail of:
Government of India
Ministry of Finance
Department of Expenditure
Procurement Policy Division
As Per RFP
5 6 EC-4 Minimum Eligibility Criterias: The Bidder must have positive
net worth in last 3 financial years (i.e. FY 2013-14 201415,
2015-16 & 2016-17 (if available))
Minimum Eligibility Criterias: The Bidder must have positive net profit in last 3
financial years (i.e. FY 2013-14, 2014-15, 2015-16 & 2016-17
As Per RFP
Punjab & Sind Bank
H.O. IT Department, Bank House, 21, Rajendra Place, New Delhi
The Response to the bidders queries related to Tender No.PSB / HOIT/RFP/110/2017-18 dated 01.03.2018
6 6 EC-4 The Bidder must have positive net worth in last 3 financial
years (i.e. FY 2013-14 2014-15, 2015-16 & 2016-17 (if
available))
In the current scenario of business, organization may not be registering
profitability continuously but operating comfortably.
This is specifically true for Govt. Organisations, Start-ups and MSME firms.
So we request you to kindly modify the clause as under:
The Bidder if a Govt. Company, registerted under MSME or is a Startup must
have positive net worth at least one out of last 3 financial years.
As Per RFP
7 6 EC-4 The Bidder must have positive net worth in last 3 financial
years (i.e. FY 2013-14 2014-15, 2015-16& 2016-17 (if
available))
In the current scenario of business, organization may not be registering
profitability continuously but operating comfortably. So we request you to
kindly modify the clause as under:
The Bidder must have positive net worth at least one out of last 3 financial
years.
As Per RFP
8 7 EC-9 The Bidder must have supplied and implemented the
proposed solution in at least one public sector Bank/
Scheduled Commercial Banks.
The Bidder must have supplied and implemented the proposed solution in at
least one public sector Bank/ Scheduled Commercial Banks in India having
atleast 500 branches.
As Per RFP
9 7 EC-9 The Bidder must have supplied and implemented the
proposed solution in at least one public sector
Bank/Scheduled Commercial Banks.
The Bidder/OSD must have supplied and implemented the proposed solution in
at least one public sector Bank/Scheduled Commercial Banks.
As Per RFP
10 10 1.10 Performance Bank Gurantee The Performance Bank Gurantee should be exempted MSME registered firms. As Per RFP
11 10 1.9 RFP is asking for Participation Fee Rs 10,000/- and EMD Rs
50,00,000/-
The public procurement policy for MSMEs order, 2012 is applicable to all
central ministries/departments/CPSUs and has become mandatory w.e.f 1st
April 2015.
Under this policy the participation fee and EMD will be exempted along with
other benefits mentioned in the policy for all the MSMEs registered with
District Industries Centre (DIC) or Khadi & Village Industries Commission (KVIC)
or Khadi & Industries Board (KVIB) or Coir Board or National Small Industries
Commission (NSIC) or Directorate of Handicrafts and Handlooms or Udyog
Aadhar Memorandum or any other body specified by Ministry of MSME under
the public procurement policy irrespective of relevance of product category
and capacity of the MSME. Kindly consider it and exempt MSME REgistered
Companies from submission of Tender Fees and EMD.
As Per Addendum-1
12 10 1.9 RFP is asking for Participation Fee Rs 10,000/- and EMD Rs
50,00,000/-
The public procurement policy for MSMEs order, 2012 is applicable to all
central ministries/departments/CPSUs and has become mandatory w.e.f 1st
April 2015.
Under this policy the participation fee and EMD will be exempted along with
other benefits mentioned in the policy for all the MSMEs registered with
District Industries Centre (DIC) or Khadi & Village Industries Commission (KVIC)
or Khadi & Industries Board (KVIB) or Coir Board or National Small Industries
Commission (NSIC) or Directorate of Handicrafts and Handlooms or Udyog
Aadhar Memorandum or any other body specified by Ministry of MSME under
the public procurement policy irrespective of relevance of product category
and capacity of the MSME. Kindly consider it and exempt MSME REgistered
Companies from submission of Tender Fees and EMD
As Per Addendum-1
13 15 2.3 Roll Out Plan - Pilot run on 100 branches The bank need to decide the 100 branches for its pilot run. It will be
responsibility of bank to get signoff from the pilot branches for the acceptance
of the product.
As Per RFP
14 16 2.4 Training :- The Bank reserves the right to change reasonably
the number of training programs /batches, team size, Training
Dates, Location, Modalities and Curriculum
Training - Number of users, batches and location of training are given, we
believe that the change will not be more than 5% of trainees mentioned only
and number of batches/days will remain the same. This is required for
factoring training efforts.
The functional and technical
training for the core team of 30, in
batches, would be for duration of 15
working days on five days per week.
End user training for a total of 100
users in batches of 25 each for all
the modules of LOS application
software for 4 days.
15 16 2.5 Acceptance Tests As per RFP, the acceptance test period of 30 consecutive days and any number
of additional days due to any reason may have to be excluded for the purpose
of project completion period 12 months mentioned in the RFP.
As Per RFP
16 17 2.6 Payment Terms:-
Hardware :- Phase I - 50% On successful installation at Bank’s
designated
location
. Phase 2- 50% On
successful implementation of Hardware and software in
production, pilot run and go live completion at Pilot Branches.
Software:- Phase I-50%-On successful implementation of
Hardware and software in production, pilot run and go live
completion at Pilot Branches.
Phase II- 30% (Training cost 100%)- Roll out across all
remaining locations and go live with Successful completion of
training,
Phase-III 20% - After three months of successful functioning of
the
complete system
AMC & ATS:- Payments will be made by HO IT department
after submitting invoices to be paid on halfyearly
in arrears.
Request Bank to consider the below payment terms:
1. Hardware ( including DB & OS) Payment
On Delivery : 90%
On Installation : 10%
2. Software ( including Middleware) Payment
On Delivery : 90%
On Installation : 10%
2. ATS & AMC Payment : Yearly in advance
3. Software Implementation Services :
SRS Signoff : 35%
UAT Signoff: 35%
Go-live : 30%
4. Hardware/ System Software Implementation Services :
On Power on testing/ installation : 70%
On Complete Installation : 30%
5. Support Services (FMS): Monthly in advance
As Per RFP
17 17 2.6 Payment Terms Payment terms are linked to Hardware installation. If there is delay on the
same from Banks side there should be a time limit post which the payment to
the vendor should be released.
As Per RFP
18 17 2.6 AMC and ATS The payment is being made on Half Yearly arear basis. We request the same be
made Quarterly Arear basis.
As Per Addendum-1
19 18 2.13 Backup and Archiving:-The backup and archiving shall be done
by the vendor during the contract period. The bidder should
provide a suitable backup solution to the Bank. The selected
vendor will however be responsible to liaison with Bank and
to provide all integration required for backup into external
storage, hard disk etc.
Bidder understood the ask is to provide a new backup solution for this Project,
all backups are either to be backed up to Tapes or Disk based appliance. Is PSB
looking for a separate Archiving solution?
If so what all data will be archived? Pls. confirm
As Per RFP
20 18 2.13 Backup and Archiving:-The backup and archiving shall be done
by the vendor during the contract period. The bidder should
provide a suitable backup solution to the Bank. The selected
vendor will however be responsible to liaison with Bank and
to provide all integration required for backup into external
storage, hard disk etc.
Pls. share the retention policy for all backups. As Per RFP
21 18 2.14 Disaster Recovery and Business Continuity Plan:- The
proposed system should have Disaster Recovery & Business
Continuity plan Implementation. The selected vendor should
highlight the provisions for disaster recovery and show that
the application facilitates disaster recovery.
Bidder understood the ask is for DC & DR solution.
What is the RPO & RTO , PSB is looking for?
As per RFP
22 18 2.15 Preventive Maintenance - Bank will not be responsible for any
delays/violation from third party vendors.
The bidder will not be responsbile for any third party systems which are not
under their direct control like Credit bureau etc.
As Per RFP
23 19 2.16 Liquidated Damages:- If bidder fails to deliver any or all
application/hardware or perform services within stipulated
time schedule, the Bank shall, without prejudice to its other
remedies under the rate contract, deduct from the ordered
price, as liquidated damages, a sum equivalent to 1% of the
order value for each week of delay subject to the maximum of
10%. The penalty will be charged on order value for the items
for which delivery is delayed
Liquidated damages should not be applied for any delays from Bank's end (
including any delay during SRS signoff, UAT completion, Go-Live activity etc.)
As Per RFP
24 19 2.16 Liquidated Damages:- If bidder fails to deliver any or all
application/hardware or perform services within stipulated
time schedule, the Bank shall, without prejudice to its other
remedies under the rate contract, deduct from the ordered
price, as liquidated damages, a sum equivalent to 1% of the
order value for each week of delay subject to the maximum of
10%. The penalty will be charged on order value for the items
for which delivery is delayed
Liquidated Damages:- If bidder fails to deliver any or all application/hardware
or perform services within stipulated time schedule, the Bank shall, without
prejudice to its other remedies under the rate contract, deduct from the
ordered price, as liquidated damages, a sum equivalent to 1% of the order
value for each week of delay subject to the maximum of 5%. The penalty will be
charged on order value for the items for which delivery is delayed
As Per RFP
25 19 2.17 Order Cancellation :-The Bank reserves its right to cancel the
entire / unexecuted part of the Purchase Order at any time by
assigning appropriate reasons in the event of one or more of
the following conditions: Delay in delivery beyond the
specified period for delivery. 2. Delay in installation,
customization and implementation beyond the specified
period. 3. Serious discrepancy noticed during the reference
checks. 4. Repetitive software/hardware failures/poor service
after the delivery and/or live-run but before the warranty
period expiration. 5. Delay in extraction and conversion of
legacy data, and uploading converted data to Proposed
LOS Database beyond the stipulated period. 6. Major breach
of trust is noticed during any stage of the project 7. Any
other appropriate reason in view of the Bank. In addition to
the cancellation of purchase order, the Bank reserves the
right to foreclose the Bank Guarantee given by the bidder
against the damages.
Either Party shall have the right to terminate this Agreement at any time in the
event that the other party commits a material breach of the Agreement and
fails to cure such default to the non-defaulting party’s reasonable satisfaction
within thirty (30) days.
As Per RFP
26 19 2.17 Order Cancellation :-The Bank reserves its right to cancel the
entire / unexecuted part of the Purchase Order at any time by
assigning appropriate reasons in the event of one or more of
the following conditions: Delay in delivery beyond the
specified period for delivery. 2. Delay in installation,
customization and implementation beyond the specified
period. 3. Serious discrepancy noticed during the reference
checks. 4. Repetitive software/hardware failures/poor service
after the delivery and/or live-run but before the warranty
period expiration. 5. Delay in extraction and conversion of
legacy data, and uploading converted data to Proposed
LOS Database beyond the stipulated period. 6. Major breach
of trust is noticed during any stage of the project 7. Any
other appropriate reason in view of the Bank. In addition to
the cancellation of purchase order, the Bank reserves the
right to foreclose the Bank Guarantee given by the bidder
against the damages.
In the event of Order Cancellation/ termination by customer, the Bidder shall
be paid for the goods delivered and services rendered successfully till the point
of termination.
As Per Addendum-1
27 19 2.18 The date of software & hardware comprehensive warranty
will start from the date of go live of Pilot phase and continue
for period of 3 years for hardware and 1 year for software.
The date of software & hardware warranty will start from the date of delivery
and continue for period of 3 years for hardware and 1 year for software.
As Per Addendum-1
28 19 2.18 Warranty should not become void if the Bank buys any other
add-on hardware/software from a third party and installs it
with/in Production Hardware in the presence of the
representative of the vendor.
Request deletion of this clause as no OEM will allow installing/ configuring any
third party components.
As Per RFP
29 19 2.18 & 2.19 Warranty (2.18)/ AMC (2.19):-
During the entire warranty period the vendor shall:
A) .Make the changes with no extra cost to the Bank for any
regulatory requirement
B). Update/upgrade/enhance the software and shall also
provide all new versions released with no extra cost.
Request modification of this clause as follows:
During the entire warranty/ AMC/ ATS period the vendor shall:
a) Request deletion of this clause as this is amounting to open-ended scope.
b) Warranty/ ATS/ AMC of the software and Hardware would include ONLY in-
version upgrade, updates, patches/fixes as provided by respective Software and
Hardware OEMs against the ATS (Annual Technical Support). All Major
upgrades for hardware as well as software shall be provided at an additional
cost as a CR.
As Per Addendum-1
30 21 2.24 Indemnity :-Vendor shall indemnify, protect and save the
Bank against all claims, losses, costs, damages,expenses,
action suits and other proceeding, resulting from
infringement of any patent, trademarks, copyrights etc. or
such other statutory infringements in respect of
software/hardware/Data base/OS etc. and all the packages,
services offered by him & supplied by him.
Request Bank to add the following clause as present in all other RFPs from
Bank.
The total liability of the selected bidder under this clause and contract shall not
exceed the total contract value.
As Per Addendum-1
31 21 2.27 Insurance: The Hardware to be supplied will be insured by the
vendor against all risks of loss or damage from the date of
shipment till such time it is installed at the Bank’s site.
Insurance: The Hardware to be supplied will be insured by the vendor against
all risks of loss or damage from the date of shipment till such time it is
delivered at the Bank’s site.
As Per Addendum-1
32 24 2.41 Vendor’s liability Request Bank to add the following clause as present in all other RFPs from
Bank. The total of penalties as per SLA and the Liquidated damages will be
subject to a maximum of 10% of the overall contract value.
As Per RFP
33 25 2.42 Title and Risk of Loss:- The Vendor transfers title to a Machine
to Bank upon installation. For each Machine, Vendor bears
the risk of loss or damage up to the time it is installed at
Bank’s designated location. Thereafter, Bank shall assume the
risk. Each Machine will be covered by insurance, arranged
and paid for by vendor for Bank, covering the period until it is
installed at Bank’s designated location.
The risk, title and ownership of the products shall be transferred to the
customer upon delivery of such products to the customer
As Per RFP
34 25 2.43 No Employer-Employee Relationship:- The Firm / Company or
any of its holding/subsidiary/joint-venture/ affiliate / group /
client companies or any of their employees / officers / staff /
personnel / representatives/agents shall not, under any
circumstances, be deemed to have any employer-employee
relationship with the Bank or any of its employees/officers/
staff/representatives/ personnel/agents.
Request deletion of this clause As Per RFP
35 25 2.46.1 Termination for Default: The Bank, without prejudice to any
other remedy for breach of Contract, by a written notice of
default sent to the Bidder, may terminate the Contract in
whole or in part:
Request Bank to provide atleast 3 months cure period before excersing any
termination. Kindly modify as follows: The Bank, without prejudice to any other
remedy for breach of Contract, by a written notice of default sent to the Bidder,
may terminate the Contract in whole or in part after providing a minimum cure
period of 90 days:
As Per RFP
36 26 2.47 The bidder will not subcontract any part of this RFP scope to a
third party.
The bidder will not subcontract any part of this RFP scope to a third party.
However, Bidder can undertake OEM services in delivering the project.
As Per Addendum-1
37 26 2.47 Consortium The consortium needs to submit details of all the mebers in the consortium to
the Bank. For all practical purpose the Consortium will be considered as the
bidder in the RFP. The consortium, any member of the consortium, needs to
meet all defined criterion of the RFP like eligibility, Terms and Conditions,
Technical and Commercial Response.
As Per RFP
38 26 2.48 Delays In The Bidder’s Performance:-The bidder must strictly
adhere to the implementation schedule, as specified in the
purchase contract, executed between the Parties for
performance of the obligations, arising out of the purchase
contract and any delay in completion of the obligations by the
Bidder will enable Bank to resort to any or both of the
following: i. Claiming Liquidated Damages ii. Termination of
the purchase agreement fully or partly and claim liquidated
damages. iii. Forfeiting of Earnest Money Deposit / Invoking
Performance Bank Guarantee.
Bidder’s failure to perform its contractual responsibilities, to perform the
services, or to meet agreed service levels shall be excused if and to the extent
bidders’s non-performance is caused by reasons not attributable to the Bidder
to perform its obligations under this Agreement
As Per RFP
39 26 2.46.1 In the event the Bank terminates the Contract in whole or in
part, it may procure, up on such terms and in such manner as
it deems appropriate, Products and Services similar to those
undelivered, and the Bidder shall be liable to the Bank for any
excess costs for such similar Products or Services.
In the event, the Bank terminates the Contract in whole or in part, the Bank
may procure, upon such terms and in such manner as it deems appropriate,
Goods or Services similar to those undelivered, and the Successful Bidder shall
be liable to the Bank for any excess costs for such similar Goods or Services
capped upto a maximum of 5% of the Price quoted by the bidder of the
undelivered portion services .
As Per RFP
40 26 2.46.2 Termination for Insolvency: The Bank may, at any time,
terminate the Contract by giving written notice to the Bidder
if the Bidder becomes bankrupt or otherwise insolvent. In this
event, termination will be without compensation to the
Bidder, provided that such termination will not prejudice or
affect any right of action or remedy which has accrued or will
accrue thereafter to the Bank.
Request deletion of this clause As Per RFP
41 26 2.46.3 Termination for Convenience: The Bank, by written notice
sent to the Bidder, may terminate the Contract, in whole or in
part, at any time for its convenience. The notice of
termination shall specify that termination is for the Bank’s
convenience, the extent to which performance of the Bidder
under the Contract is terminated, and the date upon which
such termination becomes effective
In the event of termination for whatsoever reason, the Vendor shall be paid up
to the stage of products delivered and services rendered as per the payment
terms defined in the RFP till the point of termination.
As Per Addendum-1
42 28 1 Functional Requirement :
Point no. 5 : Multilingual (English & Hindi Languages) output
templates.
As per the Official Langauge Act Public Sector Banks are required to procure
Bilngual banking software only. Official Langauge Department has defined
bilingual software as follows :
(a) There are facilities for data entry in Hindi along with English.
(b) Any employee can use it in either English or Hindi. For this, it is necessary
to have a facility in the machine so that the employee can display
either English or Hindi on the monitor at will.
Kindly make this criterion as part of the eligibility crietrion that the software
being provided is bilngual as per the requirements of the Officail Langage Act of
the Country.
As Per RFP
43 28 5 Multilingual (English & Hindi Languages) output templates Request the bank to clarify if the bank requires multilingual output templates
for Reporting & Labeling only or Application Data storage
Reports and labeling
44 28 8 System should have mobile solutions for filed functionality,
lead generation, client visits, including data & document,
pictures uploads.
Should the system be compatible with Android, IOS or both? Genric/Cross Platform
45 28 3 (1) Functional Requirement:- The following functional
requirement is not exhaustive, Bank may change/ add new
functions at the
time of execution basis new developments. Detail Processes
& templates shall be provided at a later
stage.
Please list the functional requirements from the system. Open ended
statements may end up incorrect solution and efforts. We believe that
additional requirements which are not stated in RFP and efforts not factored by
vendor will be taken up on CR. Please confirm.
As Per RFP
46 28 3(1) Scope of Work:-Mobility solutions for relevant functionality. We understand that mobiliity solution being asked will be for internal staff
accessing LOS through mobile and not for customer to raise loan applications.
No Such Point in RFP
47 29 3.1.2 The system should define and support loan products/
portfolios like Working capital loan, Term Loan, Real estate
loans, Non fund based lines (LC, BG etc.), Hire purchase, Trade
finance Solution, Supply Chain Solution, Cash management
System, Bills, Lease etc and further to include any
product/portfolio which Bank decides to include launch at a
later date.
Please share the functional requirements for Cash management system, trade
finance and Bills for LOS.
No Such Point (Cash Management
System) in RFP.
48 30 5 Interfacing with other external/internal systems, including but
not limited to Core Banking solution, Risk Rating Models,
Scoring Models, CIBIL, UIDAI, IT Website, D&B, MCA
website/data, CRILC, Market Reports, CERSAI, ECGC, Defaulter
list etc.
Is CRM system available with the Bank? Will LOS system need to provide
interfacing with CRM system also?
As Per RFP/CRM Not available
49 31 3.1.3 Scope of Work:-Support for multiple interest rate types like
Fixed/Floating, index based and mixed.
EMI, Principal Distributed and other methods of payment
supported.
We understand that interest type and EMI type is only for data capturing at the
time of loan application, actual calculation will be done in CBS/Loan
Management system.
As Per RFP
50 31 3.1.3 Scope of Work:-NPA Management module. We understand that actual NPA Management will be done in CBS/Loan
Management system. Please confirm.
No Such Point in RFP
51 31 3.1.3 Scope of Work:-De-dupe parameter specific to customer type
can be defined.
De-dupe is to be performed by CRM or CIF module in CBS. Please confirm. As Per RFP
52 32 C.f Loans to PACS/FSS/LAMPS Request the bank to kindly elaborate in details how data will be received from
PACS/FSS/LAMPS
As Per RFP
53 32 D Social infrastructure for schools, health care, drinking water
and sanitation.
Request the bank to provide us with more Clarification that is required for the
product
As Per RFP
54 33 3.2.1 (3) E-Signature/Digital signature enabled Please confirm that Bank will procure e-signature/digital signature solution to
be integrated and Bank to share the use-case for Digital to include in solution
for all products.
As Per RFP.
The processing and/or movement of
proposals should be E-
Signature/Digital signature enabled.
Bank can pruchase Digital Signatures
of officials who are using LOS. The
Proposed LOS Solution should be
capable to use their E-
signatures/Digital Signatures.
55 34 3.3 Functional Requirement for Corporate (Including SME) and
Agriculture in detail:-Ability to generate automated e-mails /
SMSs to applicants / valuers / CPV / other agencies
Bank will factor for integration with SMS/email and extend existing
solution/vendor that will integrate email/SMS solution with LOS. All the related
costs for SMS/emails/Digital signature etc will be taken by Bank.
As Per RFP.
APIs/URLs would be shared and SI has
to integrate LOS solution with SMS
and Email Servers of the Bank.
56 34 3.3 Functional Requirement for Corporate (Including SME) and
Agriculture in detail:
We feel that the bank should also incorporate the following loans as part of the
RFP :
1. Gold Loans
2. Group Lending
As Per RFP
57 34 3.3 Functional
Requirement for
Corporate
(Including SME)
and Agriculture
in detail:
System should have Flexibility through extensive
Parameterization, Workflow and Configuration of Rules.
The proposed DMS/Workflow should be compliant to BPMN/BPEL and CMIS
standards. Please confirm.
As Per RFP.
System should have Flexibility
through extensive Parameterization,
Workflow and Configuration of Rules
to address future requirements. Once
the parmeterisation is freezed, Bank
will takeover all Admin rights from SI
to control the System. However, SI
will support the system.
58 35 3.3/1/GENERAL Referencing on the basis of defined rules. Request the bank to provide us with more Clarification for the same As Per RFP
59 35 Functional
Requirement for
Corporate and
Agriculture in
detail - General
Due diligence/ compliance checks through interface. Kindly mention all different type of due diligence and compliance check ,
accordingly vendor can specify the compliance of interfaces
Will be Shared with sucessful bidder
60 38 Functional
requirement -
Application
Input and
Tracking
Provision to Support Consortium and Multiple bank facilities
as per bank policy.
Whether Application is deployed at single/Cluster based at central location and
all consortium and multiple bank will be accessing the System for their legal
and geographical separated entities or there would be separate instances
deployed for each consortium and multiple bank separately
As Per RFP.
Bank is having one RRB (Sutlej Gramin
Bank).
61 41 Functional
requirement -
Analysis
Data fetching on un-hedged foreign Exposure reference data
to be analyzed.
kindly elaborate the point in details , how un-hedged foreign Exposure
reference will be extracted
Sub Module required for manual
entry.
62 41 Functional
requirement -
Analysis
Exposure level references to be pulled from databases. kindly elaborate the point in details , from which database exposure level
reference will be pulled out
From Bank's Core data i.e. CBS
63 52 6 Technical Requirement :-The selected vendor should host the
solution at Bank's premise/ advised premise in High
Availability mode, along with DR and a minimum uptime time
of 99.50 %
Does bidder need to factor DC & DR sizing with HA i.e. DR sizing is 100% to DC
sizing?
Pls. confirm
As per RFP
64 53 8 Technical Requirement :-The selected vendor should provide
a separate Production, Training and Development /UAT
environment.
What is the minimum sizing in % w.r.t Production bidder needs to factor for
T&D environment?
As Per RFP
65 54 project Scope The license for the solution to be Enterprise wide perpetual
level for all the modules offered without any constraint on
number of branches or users for the Bank’s Operations in
India present & future subsidiaries and associates present &
future RRBs.
Whether Application is deployed at single/Cluster based at central location and
all present & future subsidiaries and associates present & future RRBs will be
accessing the System for there legal and geographical separated entities or
there would be separate instances deployed for each present and future
subsidiaries and associates
No Such Point in RFP
66 55 35 Technical Requirement :-LOS data will be retained on-line for
a period of 10 years beginning from the previous years as
decided by Bank and ending with the current year. The
maintenance of the archival of the data will be done either on
Storage, Hard Disk, Tape or DAT drive or any other means
desired by Bank.
What is the backup target bank is looking for archiving solution?
What would be the approximate Data size per Year to be archived?
As Per RFP
67 59 EC-9 The Bidder must have supplied and implemented the
proposed solution in at least one public sector Bank/
Scheduled Commercial Banks.
Request the bank to relax the claus as follows "The Bidder must have supplied
and implemented the proposed solution in at least one financial institution."
As Per RFP
68 61 Compliance to
Technical
Specification -
2.Product
suitability &
readiness to
Bank's
requirements
Abilities & current level of interfaces:
Interfacing with External systems ( Viz CIBIL, RBI site,
defaulter lists, ECGC, CRILC, MCA, industry databases,
customers‟ ERP solutions etc).
All External systems / ERP Solutions should support standard interface and
communication system :
Interface should support industry standard input and output formats ( e.g. web
services message queue/ ISO 8583 / JSON/XML / CSV / Text files / PDF / Excel
and RDBMS )
As Per RFP
69 General Genaral Integration Please provide the complete list of systems that Bank wants to integrate with.
Shall the bidder consider functional requirements to be basis and proceed with
assuming the systems to be integrated.
As Per RFP
70 General Genaral SIT / UAT Please advise , who will perform integration and testing on the integrated
systems on other side of LOS, like CBS, IB, MB etc. We believe that Bank will
arrange for APIs from other systems with which Bank intends to integrate LOS
application and Bank will take responsibility for integration of LOS with other
systems and also conduct SIT/UAT with respect to test cases to be executed on
other systems.
As Per RFP
71 Page 28 Chapter 2 Scope
of work
System should have mobile solutions for filed functionality,
client visits, including data & document, pictures uploads.
Please confirm number of mobile users required as a part of offering
As per the requirement we understand that Bank is looking for mobile
application to be developed. Please confirm if the mobile app can be built on
any particular platform or Bank is open for any platform for developing the
mobile application
NEMF provides the mobile application development framework for developing
the cross platform application that supports Android, iOS and Windows. The
mobile application for performing inspection and Site survey can be done
through NEMF mobile application.
As Per RFP
72 Page 29 3.1.2 Project
Scope
The system should define and support loan products/
portfolios like Working capital loan, Term Loan, Real estate
loans, Non fund based lines (LC, BG etc.), Hire purchase, Trade
finance Solution, Supply Chain Solution, Cash management
System, Bills, Lease etc and further to include any
product/portfolio which Bank decides to include launch at a
later date.
As per the requirement we understand that apart from Retail, SME, Corporate
and Agri LOS, Bank is also looking for Trade Finance Solution covering all
products under Imports, Exports, Bank Guarantee, Forex, etc. Also, bank is
looking for a solution around Supply Chain Financing where Bank will provide
short term trade finance loans against vendor invoices. Kindly confirm our
understanding
As Per RFP.
The system should define and support
loan products/ portfolios.
73 Page 30 3.1.2 Project
Scope:
Possibility of enhancement with add-ons like Analytics, third
party users/ auditors/ valuers/ advocates/ stock auditors/ due
diligence agencies.
As per the requirement we understand that analytics here implies that the
proposed solution must be able to analyze the customer financials and should
be able to perform comparison of selected key ratios, financial parameters
across borrowers within the industry and against bench marks. Ratios like
debt/equity ratio, current ratio etc. Please confirm.
As Per RFP.
74 Page 31 3.13 Key
Requirement for
LOS for
Corporate
Lending Module
(Including SME)
Loan products can be defined as corporate products offering
more processing flexibility
As per our understanding here the requirement is of corporate lending
products and sub product. Please confirm.
As Per RFP
75 Page 33 3.2.1 Possibility of enhancement with add-ons like Analytics,
Vendor portal & customer portal.
Please confirm do you have a portal in place for customers and vendors or you
want the proposed solution to provide such functionality?
As Per RFP
76 Page 34 3.3 Functional
Requirement for
Corporate
(Including SME)
and Agriculture
in detail:
The system should be able to integrate with document
imaging/processing systems, thus facilitating the rapid
movement of applications across the processes/ Units
without the need of paper flow.
The entire application for setting up paperless office should be from a single
OEM excluding the system software such as Operating system, Database and
Application server. Please confirm.
As Per RFP
77 Page 34 3.3 Functional
Requirement for
Corporate
(Including SME)
and Agriculture
in detail:
System should have Flexibility through extensive
Parameterization, Workflow and Configuration of Rules.
As per the RFP, Workflow Management Solution is required by Punjab & Sind
Bank for automating various document intensive processes in the system
related to LOS.
So our recommendation is that the Workflow Management System should be
based on Business Process Management (BPM) platform which has capabilities
such as graphically modeling the processes or workflows, process simulator,
and integrated Document Management System (Electronic Content
Management) for storing documents. Please confirm.
As Per RFP
78 Page 34 3.3 Functional
Requirement for
Corporate
(Including SME)
and Agriculture
in detail:
Ability to Interface with: Multiple host systems/ Core Banking
applications, Applications & Credit Bureaus and card systems.
As per the requirement we understand that integration is requiredwith
following systems -
Finacle (7.0.25)
Existing online Loan portal
Credit bureaus
CERSEI
Bank's Website
Please confirm and also inform if there are any other system with which
integration is required.
As Per RFP
79 Page 34 3.3 Functional
Requirement for
Corporate
(Including SME)
and Agriculture
in detail:
System should have Flexibility through extensive
Parameterization, Workflow and Configuration of Rules.
System’s capabilities to have strong rule engine where
products, processes, policies can be configured. The system
should also have input options where all the information/
parameters related to Loan Processing/ reports can be
entered/customised to have desired output formats &
Process flow.
As per the our understanding, P&SB needs the capability of Inbuilt configurable
rules engine as part of Corporate, Agri and Retail Loan origination process
automation.
So taking the requirement into consideration, we recommend that Rule engine
should have at least the below mentioned capabilities in it:
1) Rule Engine should have a complete web based environment for the design,
definition, testing, rule management operations and deployment of rules.
2) Rule Engine should have the web standard interfaces such as Web Services
Definition Language (WSDL), XML Schema Definition (XSD), and Simple Object
Access Protocol (SOAP) so that it can communicate with other applications
based on open standards.
3) Solution should have the capability to deploy rules as the web service.
4) Solution should have the capability to define rules through “If else”
statement or through “Decision Table”.
5) Audit logging of changes/modifications done in the rules.
Please confirm.
As Per RFP
80 Page 36 3.3 Functional
Requirement for
Corporate
(Including SME)
and Agriculture
in detail:
Account review parameters to be fully configurable. As per the requirement we understand that Account review referes to the
underwriting and verification process (loan review process) which helps protect
the Bank by verifying the information customer provided when he registered
and applied for loan. Please confirm.
As Per RFP
81 Page 39 3.3 Functional
Requirement for
Corporate
(Including SME)
and Agriculture
in detail:
‒ Interface with Internal/ External credit rating system for
borrowers.
‒ Capabilities for scoring parameters based assessment
abilities in case of schematic lending.
‒ should provide flexibility in defining credit scoring rules/
policies with different multiple combinations and base
criteria, provide online credit scoring processing with auto
approvals.
Proposed LOS solution can integrate with both internal and external credit
ratng systems. As per our understanding integration is required with below
systems
CIBIL, RBI site, defaulter lists, ECGC, CRILC, MCA, industry databases,
customers‟ ERP solutions etc. Please confirm.
Also confirm if the Bank is currently using any ERP
As Per RFP
82 Page 41 3.3 Functional
Requirement for
Corporate
(Including SME)
and Agriculture
in detail -
Document
Management
Ability to Update, inquire and archive documents.
Ability to defer, waive documents based on customer request.
The proposed DMS Software should be available on multiple database
platforms (MS SQL, Oracle and PostgreSQL) Supporting document to this effect
should be enclosed. Please confirm.
As Per RFP
83 Page 41 3.3 Functional
Requirement for
Corporate
(Including SME)
and Agriculture
in detail -
Document
Management
Ability to Update, inquire and archive documents. Proposed DMS solution should have an enterprise wide implementation in at
least two scheduled commercial Banks in India with more than 2000 users.
Please confirm.
Not clear to Bank.
84 Page 46 3.3 Functional
Requirement for
Corporate
(Including SME)
and Agriculture
in detail:
Reports/MIS As per the requirement mentioned RFP document, we suppose that the
proposed solution should have a report designer tool tightly integrated with
the workflow solution that should allow user to create new reports and
dashboard view from the UI itself and should support tabular and graphical
view of the report.
Is our understanding correct?
As Per RFP
85 Page 46 MIS/Reports ‒ Pre Finalized Company Rating Report
‒ Final Company Rating Report
‒ Interim Industry Rating Report
‒ Score Mismatch Report
‒ Risk Rating Reference Report
Please provide details about mentioned reports. What all parameteres should
be included in these reports
Will be Shared with sucessful bidder
86 Page 48 3.4.3 Functional
Requirement for
Retail
A three level hierarchy for defining financial loan product As per the requirement we understand that three level product hierarchy, here
refers Product, sub product and scheme ?? Please confirm our understanding.
Will be Shared with successful bidder
87 Page 52 2. (Technical
Requirement)
The vendor is expected to provide the Solution, including
hardware, database, licenses, storage, network & security
devices, training, third party utilities (if any) and installation,
testing, migration, providing requisite interfaces,
Please provide volume and size of data to be migrated. Is the data available is
soft form or hard copies. Please confirm.
Will be Shared with successful bidder
88 Page 54 2. Technical
Requirement :
Project Scope
The solution must provide the capability of document upload
and transfer both from customer and back-end. Vendor
should clearly indicate the size/ type of document and
scanning specifications for this facility, as also the bandwidth
needed. It is expected that the bidder clearly specifies the file
types supported and the estimated bandwidth requirement
for a given file size.
As per the RFP Document, P&SB is looking for a solution which should provide
capability of document upload and transfer both from customer and back-end.
This will require document digitization through scanning. We are assuming that
scanning solution should provide automatic correction of parameters like
format/ compression not proper, skew, wrong orientation, error in automatic
cropping, punch hole marks etc. The scanning solution should provide support
for automatic document quality analysis so that any bad quality document
doesn’t get uploaded to the repository. There should be an independent
software quality check service available as part of overall scanning solution
which can be used to audit scanned documents for resolution, format/
compression, orientation etc. Solution shall support Bulk Import of image and
electronic documents. The solution should have capability of automatic
segregation of documents/records based on Barcode, Blank page, Fixed page
and auto Form recognition. The software solution should include the Rubber
band feature for the extraction of the data using OCR technology so that user
can mark a zone on image at runtime during scanning stage & map the
extracted data with the indexing field.
The scanning should comply all specifications which are mentioned above.
Please confirm our understanding.
As Per RFP
89 page 55 2. (Technical
Requirement)
LOS run for 1500 concurrent users, which is scalable to 3000
concurrent users in a period of 3 years.
Please provide number of mobile and desktop users? Please confirm the
concurrent users in the system
Will be shared with Successful Bidders
90 Page 61 Annexure 3-
Technical
Specification
Workflow solution, Deviation Management & escalation
Metrics: Configuring of workflow for different segments like
Agriculture, Retail, Corporate(Including SME).
As per the RFP, Workflow Management Solution will be required by P&SB for
automating various document intensive Corporate, Agri and Retail Loan
origination processes in the system.
So our recommendation is that the Workflow Management System should be
based on Business Process Management (BPM) platform which has capabilities
such as graphically modeling the processes or workflows, process simulator,
configurable Business Activity Monitoring tool (Dashboards) and integrated
Document Management System (Electronic Content Management) for storing
documents.
Please confirm.
As Per RFP
91 Page 61 Annexure 3-
Technical
Specification
Workflow solution, Deviation Management & escalation
Metrics: Configuring of workflow for different segments like
Agriculture, Retail, Corporate(Including SME).
The required workflow solution should have an inbuilt form designer to design
Custom forms that can be attached at one or more stages of workflow. Please
confirm ?
Yes
92 Page 62 Annexure 3-
Technical
Specification
The product should support SSO (Single Sign On) for all
modules of Loan Origination System (LMS).
As per our understanding single sign on is required , please specify the system
where the users are maintaned and also concurrency of users
Will be shared with Successful Bidders
93 Page No. 41 3.3 Functional
Requirement for
Corporate
(Including SME)
and Agriculture
in detail -
Document
Management
Ability to Update, inquire and archive documents. As per our understanding P&SB requires a Electronic Content
Management/Document Management System as mentioned in the RFP is an
important function of the envisaged LOS system.
As per our understanding P&SB requires document management system that
provides
Archival of Documents
- Categorization of documents/reports in folders-subfolders just like windows
interface. There should not be any limit on the number of folder and levels of
sub folder
- Document Version Management with Check Out / Check In
- Extensive document and folder level operation such as move / copy, email,
download, delete, metadata association etc
- Repository should be format agnostic
- Indexing of the documents on user defined parameters
- Association of the key words with the documents
Kindly confirm if our understanding is correct.
As Per RFP
94 Page No. 41 3.3 Functional
Requirement for
Corporate
(Including SME)
and Agriculture
in detail -
Document
Management
Ability to Update, inquire and archive documents. The proposed scanning application should be able to export the documents to
the DMS repository directly for the purpose of storage and retrieval. Kindly
confirm our understanding?
As Per RFP
95 Page No. 41 3.3 Functional
Requirement for
Corporate
(Including SME)
and Agriculture
in detail -
Document
Management
Ability to Update, inquire and archive documents. As per the RFP, movement and storage of files and documents is one of the key
requirement, so based on our experience of working with various Financial
Institutions in Lending we strongly feel that following features should also be
part of the required document Management and Tracking System:
• Maintenance and segregation of documents and generation of loan packages
with pre-defined bank specific templates
• Secure notes and annotations.
• Electronic correspondence/ file creation, management, movement and
performance of related tasks like data entry, indexing, noting, cross
referencing, search/ retrieval, etc.
• Workflow around releasing, updating, valuing and moving collaterals and
other linked processes
Pease confirm.
As Per RFP
96 Page No. 41 3.3 Functional
Requirement for
Corporate
(Including SME)
and Agriculture
in detail -
Document
Management
Ability to Update, inquire and archive documents.
LOS data will be retained on-line for a period of 10 years
beginning from the previous years as decided by Bank and
ending with the current year
Request you to include the following specification to ensure best of breed
solution:
The proposed Document Management System should have at least one live
implementation site in India with more than 10 crores document archived in
document management repository with more than 10000 users using this
Document Management System.
As Per RFP
97 Page No. 41 3.3 Functional
Requirement for
Corporate
(Including SME)
and Agriculture
in detail -
Document
Management
Ability to Update, inquire and archive documents. Request you to include the following specification to ensure best of breed
solution and this will also enhance the scalability of the system :
The system should store only index information in database while images
should be stored in separate file server. ECM should be designed for storing
high volumes. ECM should store image and binary document in a separate file
server and not in RDBMS.
As Per RFP
98 2.4 Multilingual (English Hindi & Major regional Languages)
output templates.
Please elaborate requirements on output templates in Hindi and regional
languates. We understand that requirement is only for Loan sanction letter,
where template in regional language/Hindi will be provided by Bank and only
column filling in English/English numerals is required. Please confirm.
Reports and labeling
99 2.4 All required infrastructure for the training will be provided by
the bank and the venue of the training shall be decided by the
Bank. The Training Server shall set up by the bidder at DC/DR
site as per Bank’s decision .
We believe bank will be responsible for network connectivity to Bank's DC and
DR, so that training servers can be accessed.
As Per RFP
100 2.41 Vendor’s liability
The Vendor’s aggregate liability shall be limited to the total
contract value during the Contract Period. However, there
shall be no cap on liability of the Vendor for below mentioned
events: a) Any willful misconduct or gross negligence of the
Vendor, its employees, its agents or employees of its
subcontractors in the performance of the Services; b)
Infringement of any patent, trademarks, copyrights,
intellectual property rights etc. or such other statutory
infringements or any other law in respect of the Services
provided by the Vendor.
The Bank shall not be held liable for and is absolved of any
responsibility or claim/litigation arising out of the use of any
third party software or modules supplied by the Vendor as
part of this Agreement.
In no event shall a Party be liable for any indirect, incidental
or consequential damages or liability, under or in connection
with or arising out of this Agreement or the hardware or the
software delivered.
Willful misconduct means where the Vendor intends actual
harm upon Bank, which may harm Bank and does not include
mistake or negligence in any form. Gross negligence means a
serious disregard of an obvious risk.
All terms and conditions, payments schedules, time frame for
Notwithstanding anything to the contrary, Tthe Vendor’s aggregate liability
shall be limited to 25% of the total annual contract value during the Contract
Period. However, there shall be no cap on liability of the Vendor for below
mentioned events:
a) Any willful misconduct or gross negligence of the Vendor, its employees, its
agents or employees of its subcontractors in the performance of the Services;
b) Infringement of any patent, trademarks, copyrights, intellectual property
rights etc. or such other statutory infringements or any other law in respect of
the Services provided by the Vendor.
The Bank shall not be held liable for and is absolved of any responsibility or
claim/litigation arising out of the use of any third party software or modules
supplied by the Vendor as part of this Agreement.
In no event shall a Party be liable for any indirect, incidental or consequential
damages or liability, including loss of business and loss of data,under or in
connection with or arising out of this Agreement or the hardware or the
software delivered.
Willful misconduct means where the Vendor intends actual harm upon Bank,
which may harm Bank and does not include mistake or negligence in any form.
Gross negligence means a serious disregard of an obvious risk.
All terms and conditions, payments schedules, time frame for implementation,
expected service levels as per this Agreement will remain unchanged unless
explicitly communicated by the Bank in writing to the Vendor. The Bank shall
not be responsible for any judgments made by the Vendor with respect to any
aspect of the assignment. The Vendor shall at no point be entitled to excuse
themselves from any claims by the Bank whatsoever for their deviations in
confirming to the terms and conditions, payments schedules, expected service
levels, time frame for implementation etc. as mentioned in this Agreement.
The Vendor undertakes to provide appropriate human as well as other
As Per RFP
101 3 (A) LOS run for 5000 concurrent users, which is scalable to 10000
concurrent users in a period of 5 years.
5000 concurrent users for LOS is too much on a higher side. No Such Point in RFP
102 3 (A) IPR along with Modification code of the software (for internal
use).
Please advise on ask for IPR. We believe it is Intellectual proprietery right and
Bank is desiring on license to use the solution and not IPR.
No Such Point in RFP
103 3.3 Functional
Requirement for
Corporate
(Including SME)
and Agriculture
in detail -
Document
Management
Ability to track the receipt of Documents for an application.
Ability to defer, waive documents based on customer request.
The Proposed DMS software product should be available on multiple platforms
(Windows and Linux) on the server side with support for virtualized
environment. Please confirm.
As Per RFP
104 3.4.3 (B) Branch scanners WE belive that scanners and scanning of existing applciations will be
responsibility of Bank. Please confirm.
No Such Point in RFP
105 3.4.3 (B) Benchmarking of proposed solution if desired by Bank. Bank to advise if the vendor has benchmarked the solution at his site, whether
the report submitted will be enough to meet this requirement OR whether
bank wants vendor to specifically perform PB on Bank's volume.
As Per RFP
106 3.4.3 (B) Bank’s Payment Hubs /Middleware.
Bank’s Mail servers.
Please elaborate - Bank's payment Hub/Middleware and Mail servers.
Requirement is not clear.
No Such Point in RFP
107 Genaral Application support Please advise support window for the application Business Hours
108 Genaral High availability in DR Bank to confirm whether HA is required at DR site. As per RFP
109 Genaral Bank to share projections for loan applications year on year Bank to provide the projection volumes for Retail, Agriculture and Corporate
loans. This is required to size the servers and storage
Will be shared with Sucessful Bidders
110 Genaral Upgrade/enhance Network connectivity We understand that Bank will provision additional network at all sites accessing
LOS applications to cater to higher bandwidth requirements for LOS and image
capturing
As Per RFP
111 Genaral Number and size of documents that will be captured by Bank
for each application
Bank to provide the number of documents that they will capture for each loan
application, so that storage can be factored accordingly.
All Mandatory documents for Loan
Processing
112 General If bidder fails to implement the solution as per the RFP then OEM should
implement at no extra prices. Please confirm.
As Per RFP
113 General In order to have the First Time Right approach for Project delivery, it is
recommended to have OEMs involvement as part of Solution Design, Business
Requirement Review and Finalization for at least 50MD and thereafter 200MD
support for critical issues or change request during O&M Support. Please
confirm.
As Per RFP
114 Site Not ready : Clause not present in RFP Customer hereby agrees to make the site ready as per the agreed
specifications, within the agreed timelines. Customer agrees that Wipro shall
not be in any manner be liable for any delay arising out of Customer's failure
to make the site ready within the stipulated period, including but not limited to
levy of liquidated damages for any delay in performance of Services under the
terms of this Agreement. In case the SITE is not ready for a continious period of
30 days, milestone payment related to installation will be released to vendor
based on the SNR report, also if there is any additional warranty cost due to
continious site not readiness for 30 days, same will be borne by the customer
As Per RFP
115 Minimum Eligibility Criteria : New clause The bidder should have at least one of the following accreditations/
industry best practices, processes & quality norms for this critical long term
project for the Bank.
As Per RFP
116 Minimum Eligibility Criteria : New clause The proposed LOS solution should have been successfully integrated to the CBS
in at least one scheduled commercial bank in India, having at least 500
branches.
As Per RFP
117 Minimum Eligibility Criteria : New clause The bidder should have implemented 2 out of following 3 modules (Retail
Loans, Corporate & SME Loans and Agriculture Loans) in a LOS solution in at
least one scheduled commercial bank in India with at least 500 branches
As Per RFP
118 Minimum Eligibility Criteria : New clause The OSD ( Original Solution Developer) should have been in existence in India
for a minimum period of 5 years
As Per RFP