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Executive Panel and Q&A Session Danny Sabbah, General Manager, IBM Tivoli Software (Moderator) Panelists Robert LeBlanc, Senior Vice President, IBM Middleware Software Mike Rhodin, Senior Vice President, IBM Software Solutions Group Steve Robinson, General Manager, IBM Security Solutions Tom Rosamilia, General Manager, Power and z Systems Neeraj Chandra, Vice President, Strategy, IBM Rational Software
© 2010 IBM Corporation
Integrated Service Management in the era of Smarter Computing
Executive Summary of Pulse 2011 Key Messages
New approaches to addressing the high cost of operational inefficiency, transforming the economics of IT and continuously improving the business impact of technology
• Improve infrastructure affordability and flexibility
spanning space, energy, assets, and labor.
• Enable Product & Service Innovation by converging
digital and physical infrastructures and leveraging
unprecedented degrees of real-time operational data.
• Unleash the power of analytics to gain new insights,
improving the predictability of business outcomes.
1
Extending the Capabilities of ISM for a new era of Smarter Computing
Infrastructure Affordability & Flexibility
• Image / Virtualization & Cloud
Management
• End point Management Solutions
• Network Management Solutions
• Real-time Asset Locator
• Intelligent Network Metering
• Smart Buildings Management
• Security Intrusion System
• Space Management Solutions
• SaaS Service Desk
Management
• Analytics Solutions
Product & Service Innovation
Predictability of Business Outcomes
Integrated Service Management
Business Services and Assets
VISIBILITY CONTROL AUTOMATION Monitor in real-time React quickly & effectively Achieve efficiency
Visibility, Control and Automation™ across the End-to-End Business Infrastructure & Service Chain
3
CLOUD COMPUTING WORK LOAD OPTIMIZED SYSTEMS FEDERATED INFORMATION
An Approach to Continuously Improving Business Impact
Infrastructure affordability &
flexibility
Service quality & resiliency
Service & product innovation
Predictability of business outcomes
Business Services
Evolving to an Integrated Platform…
Integrated Service Management Platform
Key Domains & Processes
ISM Business Processes Driving Continual Improvement
Real-time Metrics & Dashboards
5
Leveraging an Open, Standards Based Architecture
Best Practices
Client’s Existing
Capabilities
Future IBM
Capabilities 3rd Party Capabilities
Open Services for Lifecycle Collaboration (OSLC)
Dynamic Interaction
Common Services
Open Architecture
Federated Data
For
Data Centers For
Design & Delivery
For
Industries
Security
Collaboration
Query Discovery
Administration: Users, projects, process
Dashboards
7
Today’s Executive Panel
Steve Robinson (panelist)
General Manager
IBM Security Solutions
Danny Sabbah (moderator)
General Manager
IBM Tivoli Software
Robert LeBlanc (panelist)
Senior Vice President
IBM Middleware Software
Mike Rhodin (panelist)
Senior Vice President
IBM Software Solutions Group
Tom Rosamilia (panelist)
General Manager
Power and z Systems
Systems and Technology Group
Neeraj Chandra (panelist)
Vice President Strategy
IBM Rational Software
© 2010 IBM Corporation