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Public Transport Organisation & Policy
Working Group
Findings of Year 2
Urban Transport
Benchmarking
29 June 2005
Jérôme Pourbaix
Objectives of Year 2
Exploring practices behind benchmarks identified during year one.
Focus on contracts between operators and authorities.
In particular, quality in contracts.
Objectives
Participants
Approach
Organisation
Contracts
Lessons learnt
Site visits
Next steps
Participants
Objectives
Participants
Approach
Organisation
Contracts
Lessons learnt
Site visits
Next steps
Alicante Madrid
Athens Merseyside
Belfast Paris
Bucarest Prague
Brussels Stuttgart
Approach
Use of qualitative indicators
Structured comparisons between networks
Organisational framework, culture and history taken into account
Objectives
Participants
Approach
Organisation
Contracts
Lessons learnt
Site visits
Next steps
Organisation of Public Transport: Indicators
Players
Right of initiative
Level of regulation
Share of responsibilities
Adaptation to change
Planning environment
Objectives
Participants
Approach
Organisation
Contracts
Lessons learnt
Site visits
Next steps
Quality in Contracts:Indicators
Objectives of the contract
Quality indicators in the contract
Performance measurement methods
Quality assessment
Incentive schemes
Conciliation procedure
Objectives
Participants
Approach
Organisation
Contracts
Lessons learnt
Site visits
Next steps
Quality Indicators in Contracts
Variations in the number of indicators, the share between objective and subjective, and the definition of indicators.
Most common indicators:– Punctuality– Cleanliness– Information
Objectives
Participants
Approach
Organisation
Contracts
Lessons learnt
Site visits
Next steps
Performance Measurement Methods
Objective indicators:– Real-time monitoring (automatic or manual)– Periodic surveys & inspections– Claim inventories
Subjective indicators:– Satisfaction surveys– Mystery passenger
Objectives
Participants
Approach
Organisation
Contracts
Lessons learnt
Site visits
Next steps
Quality assessment
Use of weighted indicators
Definition of targets and marks (use of fields of tolerance)
Assessment can be global or by indicator
Use of scores or penalty points
Objectives
Participants
Approach
Organisation
Contracts
Lessons learnt
Site visits
Next steps
Incentive scheme: Bonus & Malus
Different approaches to bonus and malus
Various situations: proportion of defined cost per km produced, share of total value of contract.
Use of amounts raised to improve the system.
Objectives
Participants
Approach
Organisation
Contracts
Lessons learnt
Site visits
Next steps
Lessons learnt
Difficulty to identify the ideal contract:
– Not all examples represented in the group– Not one best way
Very useful to develop one’s best approach mixing good elements from others
Objectives
Participants
Approach
Organisation
Contracts
Lessons learnt
Site visits
Next steps
Site Visits
Madrid: intermodal interchange
Stuttgart: s-bahn network and traffic information
Athens: infrastructure developments
Objectives
Participants
Approach
Organisation
Contracts
Lessons learnt
Site visits
Next steps
Next Steps
Implementation (exceeds the scope of this project)
Public Transport Finance
Special topics: management of exceptional events & access to stadiums
Objectives
Participants
Approach
Organisation
Contracts
Lessons learnt
Site visits
Next steps