PSOW 2012 - Culture Meets Strategy

CULTURE MEETS STRATEGY

Ernesto Rodriguez Austin-Travis County EMS Chief

DEDICATED TO SERVICE, IMPROVEMENT, AGILITY, AND RESPONSIVENESS

Ò  Mission – To change the lives of the people we serve through a reliable, effective and affordable clinical practice that exceeds our customers’ expectations .

Ò  Vision – To be trusted by our community, employees, and partners, as the clinical provider of choice that clearly demonstrates our value to our patients, through our practice and our outcomes and to be considered the organization that others want to emulate.

Ò  Values – Public Service and Community Engagement; Responsibility and Accountability; Innovation and Sustainability; Diversity and Inclusion; Ethics and Integrity.

Ò  Core Competencies – Patients, Practice, Outcomes.

PILLARS OF EXCELLENCE

Ò People Ò Service Ò Quality Ò Finance

Successful execution of the Pillars of Excellence produces Growth and Sustainability

STRATEGIC OBJECTIVES – PILLARS OF SUCCESS

Ò People: Be an employer that quality EMS professionals want to join; where they can grow into recognized industry leaders, and where they can enjoy long and satisfying careers.

Ò Service: Be driven by the delivery of high

quality care, attention to detail, and variety of services that are designed to meet the broad range of community needs

STRATEGIC OBJECTIVES – PILLARS OF SUCCESS

Ò Quality: Have a culture of excellence through continuous improvement of quality and safety in everything we do.

Ò Finance: Have an effective and transparent

financial model that insures good stewardship of public funds.

People Service Quality Finance •  Attract, recruit,

hire and retain quality people.

•  Have a workforce that knows what is expected of them.

•  Foster an environment of individual growth opportunities.

•  Have an informed workforce engaged in decisions.

•  Be an organization that strives to improve the lives of people in our community.

•  Have a service delivery model that best service our community

•  Put service before self

•  Support our employees efforts to help others.

•  Have an informed community

•  Build a clinical practice that enhances quality through error proofing

•  Be an industry leader in innovation, collaboration, clinical performance and evidence based practices

•  Promote ownership in safe practices.

•  Utilize effective financial management tools and methods that allow for fiscal transparency and accountability

•  Provide value to the community.

•  Provide quality cost efficient services to the community.

STRATEGIC GOALS

LEADERSHIP CULTURE

Ò Moving from leader to leadership focus Ò We Lead Ò Leading with Love and Respect Ò  I-Squared Leadership

Leading With Love and Respect

Ernesto Rodriguez, BAAS, LP Chief of EMS Austin-Travis County EMS

Copyright Ernesto M. Rodriguez 2006

Two Important Things For Leaders To Do n  Identify your destination n  Make the Journey


Ways To Know Your Destination

n  Mission Statements n  Vision Statements


So What About the Journey?

n  The long haul n  Everyday n  Day In – Day Out n  Your Commitment n  The Absolute

Hardest Part of Your Job


What’s Our Job All About?


Our Job Is To Build and Produce Results

Tools

=


How Do We Go About It?

n  Management n  Leadership


Management

Management is about coordinating people; their knowledge, skills, and abilities; and their tools. This is simply making sure that people have the tools they need so they can use their knowledge, skills, and abilities to get their job done.


Leadership

Everyone talks about it; a lot of people teach about it, many of whom don't know what it is or have ever done it... But most of us recognize good leadership when we see it!


Leadership

Its about inspiring people to use their knowledge, skills, and tools to create phenomenal results that are exciting, refreshing, and revolutionary. In other words: 1 plus 1 doesn't equal just 2 anymore.

(Warning… this is The World According to Ernie)


If You Don’t Think Inspiration is Important… Try Breathing without it. Breathing is essential to life. It requires

inspiration and expiration. Of the two phases, inspiration is an ____ process and expiration is a ____ process.


My Personal Goal…

Inspire one person everyday… If I end my day and have not had an

inspirational encounter with at least one person… then I’m not done yet.

The most meaningful thing I can do is inspire

someone.


So… How Do We “Do” Inspiration?

n  Know who you are. n  Know what you believe. n  Live what you say. n  Speak your heart. n  Lead with Love and Respect.


Leading with LOVE

Love is a passion word. It conveys a whole assortment of meanings. It is an emotion. It is so strong that some people cannot say it to one another. We know it from the feelings we experience.

Love is not expected at work. We are taught to avoid it. It is not “professional.”

Love is human. It is essential. It is part of our lives. We need it.


Leading with LOVE…

n  Loyalty n  Obedience n  Validation n  Expression


Lead with RESPECT

n  Relay n  Evangelize n  Sincere n  Prosperity n  Essential n  Compassionate n  Tough


The Potential Is Amazing!


Austin-Travis County EMS

n  How We Lead


Documents

PSOW 2012 - Culture Meets Strategy