PSA Modular Slide Deck Syclo ES

Transforming Businesses with SAP Mobile Apps

Speaker Name

Partner Service Delivery

SAP Work Manager

SAP Inventory Manger

SAP Rounds Manager

SAP CRM Service Manager

SAP Sales Manager

1

2

3

4

5

6

7

8

9

10

Market Syclo and Position Syclo

Enterprise Mobility

SAP Mobile

Support Syclo

Sell Syclo

Implement & Develop Know Syclo

Learn More

Implement Syclo

Appendix

What Changed?

Post-PC Mobile Era Challenges for Businesses

E2E Solution from SAP

Gartner′s Magic Quadrant

Key Industries, Customers

Application Portfolio

What can partner sell? SAP Product Authorization

SAP Partner Demo Options

Positionning, Value Calculator

Competitive Marketing Inforamtion

SAP Marketing and Sales Repository

SAP Vitual Agency

SAP Support Delivery Models and SAP Support Offerings

SAP Partner Center of Expertise Certification

Estimation of Implementation Services

SAP Rapid Deployment Solutions

SAP Mobile Platform Integration Roadmap

SAP Mobile Platform Enterprise (v 2.3)

„Agentry“

Landing Page on SAP PartnerEdge Portal

Sales and Presales Resources

Delivery Enablement Resources

Top 10 SAP Mobile

Mobile Apps

Market Sell Support Implement Develop Enterprise Mobility

Learn More Enterprise Mobility

Enterprise Mobility

What changed?

Computer-Centric

(IT Driven)

People-Centric (Consumer

Driven)

0

200

400

600

800

1000

1200

1400

1600

1800

2010 2011 2012 2013 2014

Desktop PC Mobile PC Smartphones Media Tablets

(Millions

Rapidly increasing numbers of Smartphones & Tablets

Top 10 SAP Mobile

Mobile Apps



Enterprise Mobility

Post-PC Mobile Era Challenges for Businesses ….

Top 10 SAP Mobile

Mobile Apps



SAP Mobile

Enterprise Mobility

… E2E Solution from SAP

Top 10 SAP Mobile

Mobile Apps



Mobile Apps

Magic Quadrant for Mobile Application Development Platform

In a separate Gartner

research report on “Critical

Capabilities for Mobile

Application Development

Platforms”, Syclo received the

highest score of 3.9 for the

B2E (business-to-employee)

use case as well as having an

“excellent” product viability

assessment rating.

© 2012 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. This

publication may not be reproduced or distributed in any form without Gartner’s prior written permission. The information contained in

this publication has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy,

completeness or adequacy of such information and shall have no liability for errors, omissions or inadequacies in such information.

This publication consists of the opinions of Gartner’s research organization and should not be construed as statements of fact. The

opinions expressed herein are subject to change without notice. Although Gartner research may include a discussion of related legal

issues, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner is a

public company, and its shareholders may include firms and funds that have financial interests in entities covered in Gartner

research. Gartner’s Board of Directors may include senior managers of these firms or funds. Gartner research is produced

independently by its research organization without input or influence from these firms, funds or their managers. For further

information on the independence and integrity of Gartner research, see “Guiding Principles on Independence and Objectivity” on its

website, http://www.gartner.com/technology/about/ ombudsman/omb_guide2.jsp.

http://www.gartner.com/technology/about/

Top 10 SAP Mobile

Mobile Apps



Mobile Apps

Key Industries

Utilities

Mining

Oil & Gas

Chemical Transportation & Logistics

Telecom

Life Sciences

Manufacturing

http://imagedirectory.wdf.sap.corp:6085/ImageLibrary/ImageDetailsView?imageId=06d2a06d-66b3-43dd-a099-65f83444983c

Top 10 SAP Mobile

Mobile Apps



Mobile Apps

600+ customers

Top 10 SAP Mobile

Mobile Apps



Mobile Apps

77 deals closed in Q4 2012

1000 Users 1000 Users

500 Users

3500 Users

200 Users 250 Users

500 Users

500 Users

1000 Users

130 Users

300 Users

2000 Users

Additional Licenses

Top 10 SAP Mobile

Mobile Apps



Mobile Apps

Application Portfolio

Asset Management

Access to asset location,

repair history, work order

details, materials needed

Complete Work Orders

and capture all relevant

data

Create Notifications or

Work Orders on the spot

CATS - time &

attendance

Guided workflow

Material

Management

Speed receipt and

back-order reporting to-

and-from

shipping/receiving

Perform physical and

cycle counts quickly

Accept & distribute

incoming materials by

PO

Field Service

Manage service orders

and create confirmations

View, look up, update and

transmit

Record status, materials,

problems, actions,

expenses, customer

signatures and more

View all relevant customer

data

Condition Monitoring

Take measurements and

readings

Historic standards and

safe ranges

Generate notifications

on-the-spot

Trend readings, points

and sequences

to avoid emergencies

and outages

Sales

Account and Contact

Management

Activity Management

Opportunity and Lead

Management

Sales Quotes & Orders

iOS and Android device

support

SAP Work Manager SAP Inventory

Manager

SAP CRM

Service Manager

SAP Rounds

Manager

SAP Sales

Manager

Material Nr. Material Nr. Material Nr. Material Nr. Material Nr.

Top 10 SAP Mobile

Mobile Apps



Market

Mobile Enterprise Asset Management - CMI

Asset maintenance spend is estimated $447 billion annually.

Therefore, asset-intensive companies evaluate and buy EAM

products to resolve physical asset care requirements.

Worldwide revenue for the enterprise asset management

applications market is forecast to reach $2.1 billion in 2016,

growing at a CAGR of 5.4%3.

Mobile has been a part of EAM for many years, but it does not

stand alone as an isolated phenomenon:

Devices will come and go faster all the time

New form factors will emerge

Sensor data will transparently enhance the experience,

integrating the virtual and physical worlds contextually

Market Definition1,2

Sources: 1Gartner – “Magic Quadrant for Power Generation Enterprise Asset Management Software” – Sep 2012, 2Gartner – “Magic Quadrant for Delivery Utility Enterprise Asset

Management” – Sep 2012, 3IDC – “Worldwide Enterprise Asset Management Applications Forecast, 2012–2016 and 2011 Vendor Shares” – Sep 2012

As companies are often not using the mobile apps of the primary EAM or enterprise apps vendor (IBM, IFS, Infor,

Oracle, Ventyx) there are a number of strong competitors in the mobile EAM space:

Enterprise mobility vendors, e.g. Antenna, Kony, and Spring Mobile Solutions

Mobile point solution providers like Clicksoftware, Datasplice, HCL, Neo and others are building mobile

frontends to different EAM systems. They often partner with SAP in other areas, but compete with Syclo in

mobile EAM

Competitive Landscape1,2

http://www-01.ibm.com/software/tivoli/products/maximo-mobile-suite/

http://www.ifsworld.com/en-na/solutions/enterprise-asset-management-software/

https://itunes.apple.com/us/app/eam-mobile-for-ipad/id555981226?ls=1&mt=8

http://www.oracle.com/us/products/applications/060286.html

http://www.ventyx.com/en/enterprise/work-asset-operations/mobile-work-mgmt-asset

http://www.antennasoftware.com/solutions/overview

http://www.kony.com/apps/browse/kony-mobile-enterprise-asset-management

http://www.springmobilesolutions.com/industries/telecom-and-utilities



http://www.clicksoftware.com/mobility-solutions-mobile-workforce-management-clickmobile.htm

http://datasplice.com/products/mobile-solutions-maximo

http://www.hcltech.com/enterprise-application-services/enterprise-asset-management

http://www.neo-partners.com/index.php?LANG=en&seid=434

Top 10 SAP Mobile

Mobile Apps



Market

Generic Sales Plays Against mEAM Competitors

Vendor Category Offensive Plays Defensive Plays

Mobile Point Solution

Providers e.g., Clicksoftware, Datasplice,

HCL, Neo

Highlight Syclo’s ability to tie into multiple systems

simultaneously (without creating intermediate databases)

and provide the needed functionality as a part of a single

application/workflow

These players can’t make significant improvements.

They are limited by their design approaches and

therefore can't scale, it is difficult to add capabilities, their

performance is poor and they create lots of errors during

synchronization Counter heavy discounting through

positioning Syclo as the low risk solution for

SAP customers and stressing SAP’s existing

satisfied customer base and integration

experience

Syclo also mobilizes other enterprise

backend and EAM systems so can use one

common mobile platform for enterprise

Mitigated competitive claims

• SAP’s potential “hidden cost” like

expensive upgrades

• Vendor lock-in with SAP

Enterprise Apps Vendors e.g., IFS, Infor, Oracle

Make clear that SAP and Syclo are leaders in MADP,

whereas mobile app development is not the core

competency of apps vendors

EAM Specialists e.g., Invensys, Mainsaver, Ventyx


whereas mobile app development is not the core

competency of EAM vendors

Highlight SAP’s multi-device and multi-OS support

Enterprise Mobility Vendors e.g., Antenna, Kony, Spring, Verivo

Position SAP’s end-to-end solution beyond MADP,

including consumes heterogeneous data sources out of

the box, incl. robust support for SAP apps

Use SAP’s partner ecosystem provides innovation and

flexibility of choice for mobile apps solutions

IBM Maximo


creating an unbeatable combination for mobilizing any

type of business process

Highlight that Syclo has been deployed to over 400

Maximo customers, representing 10’s of thousands of

users worldwide

http://www.gartner.com/technology/reprints.do?id=1-1AAJYX9&ct=120427&st=sb















Top 10 SAP Mobile

Mobile Apps



Market

SMART: Enterprise Mobility Sales Scenario Guide Access: http://smartdirectory.sap.corp:3080/Assets/asset.epx?id=f1df0d2d-39bd-4a7e-9954-98bfc2232eb6

http://smartdirectory.sap.corp:3080/Assets/asset.epx?id=f1df0d2d-39bd-4a7e-9954-98bfc2232eb6










Top 10 SAP Mobile

Mobile Apps



Market

SAP Virtual Agency

Title: Mobilize Your Workforce with SAP Mobility Solutions

Audience: Net new prospects and Install base of SME companies

Objectives:

Lead generation awareness campaign

PLDG Campaign Assets: Email, landing page, thank you email,

thank you page

Campaign Messaging: As day-to-day business operations rely on

mobile devices more than ever before, mobility is changing the

way business operate. Learn how SAP Mobility Solutions for mid-

size companies can offer real-time business information to help

your business operate smarter, efficient and respond quicker to

market realities.

Campaign Offers: Interactive e-Book, “Transform Your Business

with Mobile Solutions from SAP,” “How Mobility is Changing the

Enterprise” and e-book“ Realizing the Mobility Advantage for

Small and Medium Enterprises”

Applicable Partners: Any partner enabled to sell either Afaria

Mobile Apps or SAP Mobile Platform (B1/A1/BOBJ)

Top 10 SAP Mobile

Mobile Apps



Sell

What can SAP Partner sell?

SAP Mobile Platform

Afaria (Mobile Device Management) Delivers centralized control of the enterprise’s mobile devices ,

data and apps.

SAP Mobile Platform (SMP) Create and roll-out mobile Apps on all major

device types

SAP NetWeaver Gateway Simple way to connect devices to SAP back-end data

Application Back-end (if applicable)

Add-on(s) for SAP mobile application(s)

SAP Business Suite/BAiO component(s)

SAP Mobility Rapid

Deployment

Solutions (RDS)

Select software

components

Fixed priced services

Configuration and

enablement content

SAP Mobile Apps

More than 50 industry and LOB mobile apps

Afaria

SMP

2.3*

Gateway

2.0

Top 10 SAP Mobile

Mobile Apps



Sell

SAP Product Authorization

Product Authorization Highlights PartnerEdge Requirement

Role-based online Training

Free of charge eLearning Assets

Web-based Assessment

Product Authorization Requirements

– 1 Sales Executive Level 1

– 1 Pre-sales Consultant Level 1

– 1 Solution Consultant Level 1

Access: Product Authorization Page on SAP PartnerEdge Portal

https://websmp207.sap-ag.de/~form/handler?_APP=00200682500000002702&_EVENT=DISPLAY&_HIER_KEY=201100035870000001783&_HIER_KEY=301100035870000002834&_HIER_KEY=501100035870000019708&_HIER_KEY=601100035870000249575&

Top 10 SAP Mobile

Mobile Apps



Sell

FEB 2013 Test & Demo

Software

SAP Demo Cloud

Public Showroom

Syclo Canned

Stand-alone

IRISE

Screenshots

Runs offline? Y Y Y Browser-based

Show roundtrip? Y Y N N

Pre-configured? N Y Y Y

Configurable? Y N N N

Preloaded data? N N Y Y

Reset-able data? N N Y Y

OS? All supported OS All supported OS Win32 and/or WinCE Browser-based

ETA? S4SAP – now;

S4Maximo – soon

Q1’2013 Now Q1’2013

Available apps? S4SAP – now

S4Maximo – soon

EAM apps; soon:

CRM apps

All Service Mgr; more to

come

Cost? Consult PAM/PSA €500 / yr (50 users) No cost No cost

How to Access? Included in Category 4

Mobile Apps package;

contact PSA and/or

SAP Test & Demo

Software on

PartnerEdge.com

Test & Demo pricelist,

contact PSA and/or

SAP Demo Cloud -

Public & Private Partner

Demo Showcases on

PartnerEdge.com

Provided today Details forthcoming

SAP Partner Demo Options








Top 10 SAP Mobile

Mobile Apps



Sell

Test&Demo Package: 7011611 Mobile Applications Package (Cat 4)

Download: https://service.sap.com/swdc →

W → SAP WORK MANAGER 5.3”

C → SAP CRM SERVICE MANAGER 3.1”

R → SAP ROUNDS MANAGER 2.3

I → SAP INVENTORY 3.2

S → SAP SALES MANAGER 1.1”

Installation Guides on SMP:

http://service.sap.com/~form/sapnet?_SHORTKEY=01200252310000063580&_SCENARIO=0110

0035870000000202&

License Key Request: MOB-SYC-SAP

Active Global Support: MOB-SYC-SAP

SAP Partner Test & Demo – On-Premise

https://service.sap.com/swdc

http://service.sap.com/~form/sapnet?_SHORTKEY=01200252310000063580&_SCENARIO=01100035870000000202&



Top 10 SAP Mobile

Mobile Apps



Sell

SAP Partner Test & Demo – In the Cloud

Cluster MOBILITY

- Developing SUP based apps, Sample HWC apps

- Netweaver Gateway

- “Syclo” apps and customization

- mCommerce Mobiliser More Information in SAP PartnerEdge Portal


Top 10 SAP Mobile

Mobile Apps



Sell

Positioning

1. Build a business case with your prospect

2. Focus on the business value /ROI for your customer for their industry

Value Proposition Template & eLearning

ROI calculator

Assets available on PartnerEdge Portal

Gartner Studies

3. Leverage SAP/Syclo's industry expertise & references

4. SAP Mobile Platform Integration

5. Benefits

Robust, intelligent integration with SAP systems

True cross platform support

Code free configuration

Flexible component architecture

Easy to use mobile apps

High reliability & scalability

Top 10 SAP Mobile

Mobile Apps



Sell

Impacting the entire value chain

Benefits

Reduce amount of trips to customer to fulfill parts and complete repairs

Cost-Efficient Service Delivery

Benefits

Increased satisfaction from more accurate first-time fixes

Customer Satisfaction

Optimized Inventory

Parts Logistics

/ Warehousing

Benefits

Lower maintenance costs

Higher equipment uptime

Optimized Asset Maintenance

SAP Work Manager

SAP CRM

Service Manager

SAP Inventory

Manager

SAP Provides Insight into Enterprise Data at the “Point of Service” to Increase

Efficiency and Effectiveness

Real Time Customer Data

Benefits

Up to date customer, product & pricing information

SAP Rounds Manager

Customer

Service

Field Service

Enterprise

Assets

Field Sales Finance /

Controlling

SAP Sales Manager

Access: Value Proposition Template

http://openclipart.org/people/hector gomez/simplePc.svg

http://www.presentermedia.com/sendcontent.php?contentid=1781&fullpath=tp/Dq3R5bhv/blue_business_people_standing_in_target.png

http://www.presentermedia.com/sendcontent.php?contentid=5388&fullpath=tp/vMf5Lfrc/stick_figure_pushing_dolly_boxes.png

http://www.presentermedia.com/sendcontent.php?contentid=7540&fullpath=tp/HhXmlkJB/secretary_working_at_desk.png

http://www.presentermedia.com/sendcontent.php?contentid=7540&fullpath=tp/HhXmlkJB/secretary_working_at_desk.png

https://websmp207.sap-ag.de/~sapidb/011000358700001248242012E/

Top 10 SAP Mobile

Mobile Apps



Sell

Reduce Costs

Optimize the

Balance Sheet

Value source

Increase

Revenue

Value of

Syclo Apps

Realized or expected

improvement from Syclo Apps

Eliminate Admin Time of Manual

Paper Orders

90% - 100%

Increase Work Order Capacity 20% - 30%

Minimize Overtime Costs 40% – 60%

Reduce Inventory Carrying Costs 5% - 10%

Eliminate Manual Data Entry into CRM 90% - 100%

Accelerate Days Sales Outstanding

Reduce Spare Parts Inventory 10% - 15%

Reduce Pick Errors

Improve First-Time Fix Rates 15% - 20%

Reduce Unplanned Downtime 20% - 30%

Syclo App

• Service Manager

• Work Manager

• Work Manager

• Inventory Manager

• Service Manager

• Service Manager

• Inventory Manager

Benefit Range

Syclo Apps Drive Value in Multiple Areas

Top 10 SAP Mobile

Mobile Apps



Sell

SAP Value Calculator

Access: https://websmp207.sap-ag.de/~sapidb/011000358700001248472012E/





Top 10 SAP Mobile

Mobile Apps



Support

SAP Support Options within the Indirect Channel

VAR

DELIVERED

SUPPORT

SAP

DELIVERED

SUPPORT

SUPPORT

CERTIFICATION

SAP

ENTERPRISE

SUPPORT

or

SAP

STANDARD

SUPPORT

EN

D-C

US

TO

ME

R

PA

RT

NE

R S

UP

PO

RT

DE

LIV

ER

Y

MO

DE

LS

CU

ST

OM

ER

SU

PP

OR

T O

FF

ER

ING

S

Top 10 SAP Mobile

Mobile Apps



Support

The Basics of SAP and VAR Delivered Support Choice of support delivery model for VAR partners SAP mobile solutions:

VAR delivered Support

SAP delivered Support

Customer 1

Customer 2

Customer 3

Customer 4

VAR delivered

support 1

• Channel Partner sells

license and is responsible

for support (e.g. 1st and

2nd level support)

• Support authorization

(e.g. PCoE certification)

necessary SAP

Channel

Partner

• Channel Partner sells

license. SAP provides

support for all support

levels

• Direct customer from SAP

support perspective

2 SAP delivered

support

Channel

Partner

Customer 1

Customer 2

Top 10 SAP Mobile

Mobile Apps



Support

SAP Support Certification Program

Support certification is mandatory for all partners selling and providing VAR-

Delivered support - Partner COE authorizes a partner’s organization.

Month 1-3 Month 4-9 Month 24 …

Support Authorization (authorized for VAR delivered support)

Su

pp

ort

Cert

ific

ati

on

Ste

ps

Product authorization is a prerequisite (authorized to sell SAP delivered support)

Month 10-12

1 Support consultant

certification

2 Support infrastructure, processes

and deliverables

Partner Center of

Expertise

(PCOE) @ VAR

3 Partner COE

Certification

4 Recertification (every two years)

Prepare prerequisites Complete requirements Certification Recertification

Top 10 SAP Mobile

Mobile Apps



Implement

Estimation of Implementation Services - Perform basic preventive and corrective work orders, timesheets, notifications or CRM related activities

- Project duration and price may vary based upon your specific requirements

Project Phase Base Product with

Minor Configuration

Base Product with

Average

Configuration

Base Product with

Extensive

Configuration

Requirements / Design Workshop 3-4 Weeks 3-4 Weeks 6 - 8 Weeks

Installation 1 Week 1 Week 1 Week

Configuration 6 – 8 Weeks 12 - 14 Weeks 20 – 22 Weeks

QA Install and UAT 2 – 4 Weeks 4 – 6 Weeks 6 – 8 Weeks

Production Install, Train-The-Trainer

& Project Management

2 – 3 Weeks 4 – 5 Weeks 6 – 8 Weeks

Ballpark – PS Project Total Effort 14 - 20 Weeks 24 – 30 Weeks 39 – 47 Weeks

Average Project Duration 8 – 12 Weeks 12 – 20 Weeks 24 – 36 Weeks

Ballpark Professional Services (PS) Project Duration

Top 10 SAP Mobile

Mobile Apps



Implement

Rapid Deployment Solutions (RDS) Proven Business Value. Fast. Simple.

SOFTWARE SERVICE

SAP’s leading

business

software

portfolio

enabling best

run business

Low risk

- Business

outcome at

fixed price

Business

Best Practice

Methodology &

Content

Proven

business value

through best

practices

addressing

specific business

needs

Accelerated

implementation

through tools,

configuration

content,

templates and

education

material

Top 10 SAP Mobile

Mobile Apps



Implement

1

4

5

Make your choice of Mobile Apps

SAP Netweaver Gateway

Sybase Mobile Platform

Afaria Device Management

End to End Mobile

Solution that can be

expanded in the future

1 2 3

4

5 6

2 3

6

More RDS Information on PartnerEdge Portal

Rapid Deployment Solutions (RDS) Quick start solution, expandable to meet future needs.


Top 10 SAP Mobile

Mobile Apps



Implement

Rapid Deployment Solutions (RDS) Portfolio, Market Impact and View to 2013

Current

Portfolio

6 mobile RDS

3

RDS for mobile platform - setting up a

base for MDM, MEAP and mobile

analytics

3 RDS for mobile apps – Deploy out of

the box SAP mobile apps

40 Mobile apps across multiple business

functions, industries and LOB

Market

Impact 380 Mobile RDS deals in H2 2012

14% of the overall RDS deals**

14% of the overall RDS deals**

** Data is based on Q3 2012 numbers. Q4 numbers

will be added once available

Syclo Services manager (Q3),

CRM sales (Q4)

Cloud Enhance cloud scenarios (e.g.

Afaria, SMP in the cloud)

Base RDS as a default base for mobile

service delivery in SAP

Modular Continue focus on broad install

base scenarios and modularity to

address almost any account

2013

Plan

RDS for SAP Work Manager available since May 2013

Top 10 SAP Mobile

Mobile Apps



Develop

SAP Mobile Platform Integration Roadmap

Top 10 SAP Mobile

Mobile Apps



Develop

SAP Mobile Platform Enterprise

SAP Mobile Platform 2.3 Ramp-up

Ramp-up Nomination Form

https://websmp202.sap-ag.de/~form/handler?_APP=01100035870000002382&_EVENT=CREATE





Top 10 SAP Mobile

Mobile Apps



Develop

AFTER MOBILE Full support for each platform’s unique

features and controls

Native application look and feel

simplifies training

No cross-compiling of application code

for every platform

No need for separate development

environments and skill sets

Easy configuration, support and

modifications

Native User Experience Single Set of Business Logic

True cross-platform support

Top 10 SAP Mobile

Mobile Apps



Develop

Traditional vs. New Cross-Platform Support

Traditional

Cross-

Platform

Development

C# Objective-c .NET Java

Platform

Agentry Agentry

Top 10 SAP Mobile

Mobile Apps



Develop

Agentry Platform = Syclo Mobile Apps & Custom Apps

Standard BAPIs

exchange data TCP/IP

Communication

Security

Application Mgmt

FIREWALL

Agentry Editor allows

for easy mobile

application development

& management

SAP ERP®

SAP CRM®

Syclo SMART

Admin Module

Bluetooth (PAN)

Network (LAN)

WAN

Wireless LAN

Wireless WAN

Satellite

Dial-Up

Docking Cradle

IRDA

Device Diversity

Adaptive

Communications

Multiple System

Integrations

Top 10 SAP Mobile

Mobile Apps



Develop

►Configure fields, transactions, data filtering rules and other parts of your mobile solution

All Mobile Applications are fully customizable ….

Top 10 SAP Mobile

Mobile Apps



Develop

•Customized

•Extend

Backend Business

Logic

•Configure

• Integrate

Mobile Application

Factory

Automated scripting

Test Env.

•Deploy

•Manage Run &

Operate

Configuration Panel Agentry Editor Agentry Test Client System Monitor

Mobile Application Process

Top 10 SAP Mobile

Mobile Apps



Develop

Syclo Add-on

Backend Logic

Agentry Server

Agentry Client

SAP Backend Back End tracks changes relevant for

mobile app configured in Change Detection

Set. Changed Object ID are then recorded

into timestamps table

1

1

The fetch’s server exchange steps are run

next to determine what data has changed

in the back end system, as compared to

the data currently stored on the Client

3 3

During sync, client send list of objects (ID

/Timestamp) he currently has, which are

recorded into a dedicated exchange table

2

2

Object Read steps are performed to

retrieve missing / updated objects from the

backend based on defined Data

Configuration Model

4

4

Exchange Data Model

Top 10 SAP Mobile

Mobile Apps



Learn More

Overview

Fact Sheets

Product Brochures

Videos

Cross Industry Resources

Industry Specific Resources

Value Proposition Template

Value Calculator

News

Landing Page in SAP PartnerEdge Portal


Top 10 SAP Mobile

Mobile Apps



Sales and Presales Resources

SAP External Site for Syclo Solutions

"Syclo Mobile" Channel on YouTube - Video Library

20+ video shorts on various subjects

Sales 3-part eLearning Series - Recorded Webcasts

Syclo Mobile Conference 2012 on SAP Virtual Events

(24 presentations)

30-minute Video - Syclo Solutions for SAP - architecture, integration & demo

SAP Mobile Apps Roadmap

Product Documentation

Certified Devices - Searchable Database

Webinar: SAP Overview of Syclo Enablement Materials for Partners

Enablement Package in PEC: https://psd.sap-ag.de/PEC/calendar/index.php?ep=447

Learn More

http://www.sap.com/campaign/ne/2012/12_cross_syclo/index.epx

http://www.youtube.com/user/syclomobile




https://psd.sap-ag.de/PEC/calendar/index.php?ep=429






http://www.sapvirtualevents.com/smc/documentpresentation.aspx?NavId=520



http://resource.syclo.com/sap/smart-mobile-suite-sap-systems-30-min-technical-overview-video










https://websmp107.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000749387&

https://websmp203.sap-ag.de/~form/sapnet?_SHORTKEY=01200252310000063580&_SCENARIO=01100035870000000202&

http://resource.syclo.com/devices






https://psd.sap-ag.de/PEC/calendar/index.php/index/recording?hck=08f02dfdf0e54a17cd463e7dd2e3a2e1b1885687c975f5a6e27180819a49e4a4f9e05b06c1d73ea37daddc85240937110674fa6e88a84c802787f66c0cb795cb








Top 10 SAP Mobile

Mobile Apps



Delivery Enablement Resources

Resource Center Registration

Server Sizing – System Requirements (Search Term: server hardware requirements)

Webcast - Project Best Practices - Syclo Applications for IBM Maximo

Webcast - Project Best Practices - Syclo Applications for SAP

Syclo Mobile Conference 2012 on the Syclo Resource Center …

Learn More

http://resource.syclo.com/user/register

http://resource.syclo.com/content/project-best-practices-sap-mobile-applications-ibm-maximo








http://resource.syclo.com/content/webcast-partner-project-best-practices-smart-sap-solutions-0







http://resource.syclo.com/2012-syclo-mobile-conference

Top 10 SAP Mobile

Mobile Apps



Critical SAP Education Courses Required Skillsets

for Project Team –

Syclo for SAP

Projects:

Experienced

software

developers

ABAP

programming

experience

Java skills

Functional

consultant

Syclo for IBM

Maximo Projects:

Experienced

software

developers

Maximo

experience

Java skills

Target ETAs

Critical Courses:

Syclo for SAP Projects: MOB300 + MOB310

Syclo for IBM Maximo Projects: MOB300 + MOB320

Link:

Learn More

https://training.sap.com/us/en/curriculum/mob_agentry-sap-agentry-and-work-managers-for-developers-g-en




Top 10 SAP Mobile

Mobile Apps



APPENDIX

Top 10 SAP Mobile

Mobile Apps



Provide technicians, wherever they are working, with immediate

access to work orders and equipment information

Automate manual, paper-based work order processes and give

supervisors greater visibility into maintenance activities

Integrate maintenance operations with other enterprise processes

Proactively manage data, devices, applications, and

communications for maintenance workers

• Role: Maintenance/ Field Service Technicians

• Target segment: Enterprise Asset Management / Cross-Industry

• Version: 5.3 / optional add-on component: SAP Meter

Management 1.3

• Availability: November 2012

• Prerequisites: SAP ECC 6.0 SP6, IS-UT 604 SP7 (for SAP Meter

Management); Syclo Agentry 6.0.22

• Mobile device support:

iOS 4.3 and later, Android (tablets) 3.x and

above; Android (phones) 2.3 and above;

Windows 7 32-BIT; Windows 7 64-BIT; Windows

CE 6.5

• Video http://www.youtube.com/watch?v=EEJHWncVkV8

Mobile Business Impact

Typical Business Challenges

Features and Capabilities

Facts and Figures Boost productivity

Reduce cost

Gain a 360° view of operations

Increase asset longevity

Work Order Management

Access to asset location, repair history, work order details,

materials needed

CATS - Time & Attendance

Measurement Documents

Guided Workflow

Prompt TECO (close) and Data Completion

Create Notifications on-the-spot

Support for SAP EAM (PM) (SAP ERP CS on a project basis)

SAP Work Manager

http://www.youtube.com/watch?v=EEJHWncVkV8

Top 10 SAP Mobile

Mobile Apps



SAP CRM Service Manager

Service commoditization

Increasing customer expectations

Rising cost of fuel and vehicle maintenance

Increasing cost of carrying inventory

Pressure to bolster service related revenue streams

Long cash cycles




Facts & Figures

• Role: Field Service Technicians

• Target segment: CRM Service installed base / Cross-Industry

• Version: Service Manager 3.0.0

• Availability: Q2 / 2012

• Prerequisites: SAP CRM 7.0 SP4; Syclo Agentry 6.0.14

• Mobile device support:

iPhone 3GS, 4, iPod Touch, iPad with iOS

4.3 and later, Windows Mobile (5.0, 6.0, 6.5,

6.5.x) Windows 7, Windows XP Professional,

Android Phone (2.3 and above), Android

tablet (3.0 and above)

Boost productivity

Reduce service and travel cost

Gain a 360° view of operations and improve customer

satisfaction

Protect and increase service revenue and margins

Manage service orders and create confirmations

View, look up, update and transmit

Record status, materials, problems, actions, expenses, customer

signatures and more

View all relevant customer data

Equipment/Install Base listings

Entitlements

Contract/Service History

Vehicle Stock Management

Transfer Inventory, Stock Transfer, Order/Fetch/Receipts,

External Stock Search

Top 10 SAP Mobile

Mobile Apps



Provide technicians, wherever they are working, with immediate

access to asset related information


supervisors greater visibility into maintenance activities

Integrate maintenance operations with other enterprise processes

Proactively manage data, devices, applications, and

communications for maintenance workers

• Role: Maintenance / Field Service Technicians / Operator

• Target segment: Enterprise Asset Management / Cross-Industry

• Version: 2.3


• Prerequisites: SAP ECC 6.0 SP6; Syclo Agentry 6.0.22

• Mobile device support: Windows 7 32-BIT; Windows 7 64-BIT; Windows

CE 6.5

• Video http://www.youtube.com/watch?v=_uWUhAU3-4s





Reduce cost

Improve regulatory compliance

Increase asset reliability

Put measurement points/readings directly into SAP EAM / ERP

Compare with historic standards and safe ranges

Generate notifications on-the-spot

Trend readings, points and sequences to avoid emergencies and

outages

Download rounds by equipment type or name

Automatic calculation of readings, limits, alerts and collection

frequencies

SAP Rounds Manager

http://www.youtube.com/watch?v=_uWUhAU3-4s



Top 10 SAP Mobile

Mobile Apps



Provide technicians and warehouse management staff with the

ability to execute stockroom operations


supervisors real-time visibility into inventory operations

Integrate inventory operations with other enterprise processes

Reducing cost of compliance when generating inventory

transactions





Reduce cost

Improve regulatory compliance

Optimize your supply chain

SAP Inventory Manager

• Role: Maintenance / Field Service Technicians /

Operator

• Target segment:

Enterprise Asset Management / Field Service /

Supply Chain Management / Procurement /

Cross-Industry

• Version: 3.2


• Prerequisites: SAP ECC 6.0 SP6; Syclo Agentry 6.0.22

• Mobile device support: Windows 7 32-BIT; Windows 7 64-BIT; Windows

CE 6.5

• Video

http://www.youtube.com/watch?v=CrGajeD1C_c

http://www.youtube.com/watch?v=CrGajeD1C_c

© 2013 SAP AG. All rights reserved. 49 Public

© 2013 SAP AG. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG.

The information contained herein may be changed without prior notice.

Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.

National product specifications may vary.

These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or

warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group

products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing

herein should be construed as constituting an additional warranty.

SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in

Germany and other countries.

Please see http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark for additional trademark information and notices.

http://www.sap.com/corporate-en/legal/copyright/index.epx

