travelers.com

The Travelers Indemnity Company and its property casualty affiliates. One Tower Square, Hartford, CT 06183

This material is for informational purposes only. All statements herein are subject to the provisions, exclusions and conditions of the applicable policy. For an actual description of all coverages, terms and conditions, refer to the insurance policy. Coverages are subject to individual insureds meeting our underwriting qualifications and to state availability.

©2015 The Travelers Indemnity Company. All rights reserved. Travelers and the Travelers Umbrella logo are registered trademarks of The Travelers Indemnity Company in the U.S. and other countries. PL-12665 Rev. 8-15

Protecting your home and propertyWe understand that your home and its contents are important to you. We hope you never have a claim, but if you do, we’ll be there to help.

This brochure contains useful safety and prevention tips to help reduce the risk of damage to your home, along with information about Travelers Property Claim services.

Safety and prevention tipsHelp reduce the risk of damage by properly maintaining your home and taking steps to avoid some of the common causes of loss.

Preventing fires

Appliances

• Turn off and unplug all small appliances after use

• Replace all plastic vents with metal vents, and use appliances with thermal protection devices; they can greatly reduce the risk of fire

• Have your dryer professionally inspected every five years

• Remove dryer lint after every load of laundry

Fireplaces

• Make sure your chimney flue is clean and well-maintained

• Install a chimney cap to prevent blockage caused by leaves, sticks, and animals

Electrical outlets and power strips

• Do not overload power strips or connect one power strip to another. Make sure the power strip does not exceed the maximum voltage capacity for the outlet

• Replace electrical outlets immediately if they are cracked or damaged

Oil or paint rags

• Place used rags in a metal can filled with water and seal the can. Immediately remove the can from your home until it can be disposed of in accordance with local laws and regulations

Avoiding water damage

Appliance hoses and plumbing fittings

• Check the dishwasher gasket regularly and have your dishwasher inspected by a professional once a year

• Check hoses and fittings for breakage, crimping, or bending, which could lead to water damage

• Replace plastic and aluminum washing machine hoses with copper or stainless steel hoses

Fire protection sprinklers, water dispensers, and water heaters

• Inspect these devices on a regular basis to make sure they are in good working condition and do not show signs of deterioration or breakage

• Consider having your water heater inspected by a professional once a year

For more tips on how to protect your home, visit our Prepare & Prevent site on travelers.com

We’re here to helpYou can report a claim 24 hours a day, 7 days a week, 365 days a year.

Fast, quality service

Our claim reporting centers are open all the time – even on weekends and holidays. We start handling your claim the moment you call us and will work hard to get your home – and your life – back to normal as quickly as possible. If you experience damage to your property, call us immediately. The sooner you call, the sooner we can help.

We are equipped with a state-of-the-art training facility to support a rigorous, hands-on experience designed to help us respond to our customers’ needs with the highest degree of knowledge and skill. Our Claim professionals receive instant notification of your claim and, in most instances, can be out to inspect your property within 48 hours.

Ready when disaster strikesTravelers has thousands of employees trained to support a large-scale response, with more than 300 dedicated catastrophe team members.

Our current fleet of custom-built Mobile Claim Offices travels about 35,000 miles per year and is equipped with technology that allows customers to:

• Report a claim and receive tips on how to recover quickly

• Obtain payments on the spot• Connect via satellite technology

using our customer kiosk• Use our generator-driven charging

stations to power smart devices

24/7 Claim Reporting

800.252.4633 (800.CLAIM33)

In an emergency, contact:Name: Phone:

If you have damage to your home

1. Call Travelers to report your claim as soon as possible.

– We’re available 24/7, 365 days a year

– Call us at 800.252.4633 (800.CLAIM33)

2. Consult your Travelers Claim professional about steps you can take to prevent further damage before making any permanent repairs.

3. Keep all receipts and invoices for any work completed.

4. If you have damage to your personal property, provide your claim professional with a list of damaged items, including information on age and approximate repair or replacement value.

Call Travelers as soon as possible to report your claim. We’re available 24/7, 365 days a year. 800.252.4633(800.CLAIM33)

For more information about how the claim process works, visit travelers.com/claim.

Attached are two handy cards. Keep the first one for yourself. Fill in your emergency contact information on the second one and give it to a trusted neighbor for use in an emergency.

The sooner you call, the sooner we can help.