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PROSPECTUS 2018
lafferty.com
ABOUT LAFFERTY GROUPSenior executives at retail banks, card issuers, and payments providers around the world rely on Lafferty Group for the research, news, data and insight that powers their strategy and decision-making. With over 30 years of experience in retail banking, Lafferty is positioned to support retail banking as it evolves in a rapidly changing, digital world.
Lafferty has constantly innovated: in 1981 we launched the first regular global newsletter serving the retail banking sector; the first in-depth management report followed in 1982 along with the first global retail banking conference; we ran the industry’s first international retail banking council in 1995; 2012 saw the launch of our pioneering Retail Banking Academy, founded to educate retail bankers around the world to a high professional standard.
At Lafferty Group our mission is to deliver strategic insight and connect decision-makers in the global retail banking and payments industry. From deep proprietary data sets to nuanced and critical commentary, Lafferty delivers essential intelligence services to senior industry executives at banks, payment service providers, cards networks and merchant acquirers around the world.
OUR SERVICES
COUNCILS
Where senior executives meet for confidential briefings and debate on the issues driving the retail banking and payments industries.
BENCHMARKING
Rating the world’s top banks.
RESEARCH SERVICES
Unique databases, case study-based market intelligence reports, plus essential industry news:
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Lafferty Prospectus 2018 | Page 1
International Cards and Payments Council
Retail Banking Council Africa
Retail Banking 2020
Bank Rating and Benchmarking
Bespoke Research
International Retail Banking Council
Brexit Council
Cards & Digital Payments
Lafferty Councils bring together retail bankers, cards and payments professionals and the world of merchant services to define roads to success for the future of finance.
Lafferty Councils enable senior banking executives to share best practise, connect with and learn from their peers across the industry, and benefit from Lafferty Group’s market-leading industry insight, including news, commentary, and data.
Created to respond rapidly to market developments and opportunities, our Councils address a broad range of retail banking issues. Current Lafferty Councils include:
� International Cards and Payments Council
� International Retail Banking Council � Retail Banking Council Africa � Brexit Council.
Council meetings take place two to three times a year, and offer unique opportunities for senior bankers to meet with their peers
from across the globe in an environment designed to stimulate debate and shared learning.
With council members drawn from across the wider industry – including banks, issuers, acquirers, global networks, payments providers, and more – the meetings create an ideal environment to discuss the trends, technologies, regulatory challenges and other critical issues facing today’s banking professionals.
As well as access to interactive, confidential council meetings – chaired by industry experts and attended by senior banking professionals from around the world – members benefit from a bespoke package of research, news and commentary services from Lafferty Group.
All Council proceedings are confidential and governed by the Chatham House Rule.
COUNCILS
The Lafferty Council meetings are really unlike any other industry event. The group tends to be small enough, senior enough and diverse enough to have some real discussion. They are run in an informal way that encourages debate and they strike the right balance between work and networking. I always leave having met some great people and having learned something new. Always three days very well spent.
Matt SloanManaging Director, EMEADiscover Financial Services - U.S. & Europe
COUNCILS
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Attending my first council was completely different from attending all these conferences that I have been to so far. Most speakers during conferences only share the top of the iceberg showing off the successes but not the challenges and the pitfalls. The set-up of the councils is such that participants are also willing to share what is below the surface thanks to the confidentiality within the group. You learn more, have more depth in your conversations with peers at executive level and as a result your network - and knowledge – will grow.
Arjan MolenkampGroup Head of RetailBancABC – UAE/Africa
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Over the years, I have found that Lafferty Council meetings have given those attending the opportunity to engage in open and honest dialogue. What is unique about the events is the tone set by both attendees and the Lafferty team. Whilst the room is crowded with competitors, the mood is non-competitive and beneficial. I’ve found that there has always been the opportunity to speak up and challenge the debate, whilst at the same time avoiding any negative feeling.
Andrew DoukanarisSVPJCB – Japan
For years, I heard a lot about the Lafferty Council meetings, by attending this for the first time, it added a lot of value to my understanding of the real business in the continent. I made so many new connections and even closed a good deal during the event, the value of the contents are extremely high and unique, I think I will always attend such meetings specially the ones in relation to Africa.
Hany FekryCCONetwork International – Dubai
COUNCIL MEMBERSHIPFor more information on joining a Lafferty Council, or to discuss discounted packages for multi-council membership plus access to the full Research Service range, email [email protected] or phone +44 (0) 20 3633 1630.
COUNCILS
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A cutting-edge research service keeping senior retail bankers fully briefed on how tech-driven business models are transforming the face of retail banking.
Full of case studies from across the globe, the service delivers a continuous series of reports - plus an online archive of case studies - across four strategically important knowledge streams:
The reports will provide you with a high-level understanding of developments in the fields of AI, digital banking and design, enabling you to stay abreast of and involved with technological developments as they reach the tipping points that will bring them into everyday deployment in the banking industry.
RETAIL BANKING 2020
Digital banks and banking
Bank-fintech partnerships
Artificial intelligence and robotics
Bank branches of the future
SUBSCRIBERS RECEIVE:Immediate access to current reports:
� Bank-Fintech Partnerships � Digital Branch Design � AI and Robotics in Banking � Banking on Mobile
...plus an online library of case studies.
A new report delivered every 6 weeks: each report draws on primary sources through interviews, site visits and detailed case studies, giving subscribers a practical understanding of how new technology and business models are being deployed around the world.
Access to monthly multi-page research notes - plus an online archive of previous issues: covering the latest developments in each of the four areas, plus other key industry developments including payments, credit cards, results, management changes, regulation and more.
Daily news: the Lafferty Daily Briefing keeps senior executives across the industry up-to-date with the key news and sector developments driving retail banking and cards and payments markets.
RESEARCH SERVICES
Lafferty Prospectus 2018 | Page 5
A powerful management resource for senior retail bankers.
An online, interactive database covering the global cards and payments industry in detail, plus a range of data-packed country and regional reports, covering:
With data going back to 2010 – and forecasts up to 2020 – our unique datasets cover 72 markets around the world, feature 320 metrics per market, and help our users to:
� Assess their competitive position and benchmark revenue streams against the market
� Identify opportunities in both domestic and international markets
� Understand and compare the dynamics and regulatory environments in different markets
� Identify potential partners in new markets across the industry
� Learn about the key players in digital payments, their business models and how they interact with other players
� Understand pricing dynamics and revenue models
Credit Cards:We have industry leading credit card coverage. We detail the past present and future of the industry through our data and commentary, including:
� Market size split by consumer and commercial credit cards: number of cards, transaction volume, billed volume
� Profit pool analysis � Competitive landscape: networks, issuers
Debit Cards: � Market size: number of cards, transaction volume, billed volume
� Competitive landscape: networks, issuersPrepaid Cards:
� Market size: number of cards, transaction volume, billed volume
Merchant Acquiring: � Competitive Landscape � Pricing � Processing Relationships
With the payments industry evolving at breakneck pace, we are adding a range of digital payments metrics to our database. We analyse how consumers are paying and the extent to which this is changing as new technology and regulation comes into play. Our new data metrics are centred on mobile payments and e-commerce and our commentary details the dynamics driving change in each individual market.
Mobile Payments � Mobile proximity payments
� P2P payments � Mobile money
E-commerce � Payment methods � CNP volumes � PSPs & Gateways
Contactless cards
Regulation
Infrastructure � Real-time payments systems
� Acceptance infrastructure
EACH MARKET REPORT INCLUDES:
DIGITAL PAYMENTS DATA AND COMMENTARY
CARDS & DIGITAL PAYMENTS
Cards and Payments
Merchant services
Mobile wallets
Alternative payments
E-commerce P2P payments Real-time payments PSPs and e-commerce
acquiring
RESEARCH SERVICES
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A unique feature of the Lafferty cards & payments database is our analysis of the industry profit pool, providing data and forecasts on the overall profitability of each market we cover. This analysis is not available from any other research house and is invaluable when assessing the attractiveness of a market for entry or expansion, or benchmarking performance against the industry as a whole.
UNIQUE PROFIT POOL ANALYSIS
SUBSCRIBERS RECEIVE:
Access to reports and online database � 72 Country Reports
� Merchant Acquiring Reports
� Credit Card Profitability Reports
Monthly, multi-page research notesCovering the latest developments in digital payments, plus other key industry developments including credit cards, results, management changes, regulation and more.
Daily news updatesThe Lafferty Daily Briefing keeps senior executives across the industry up-to-date with the key news and sector developments driving retail banking and cards and payments markets.
RESEARCH SERVICES SUBSCRIPTIONSResearch Services licence options include multi-user (country, regional and global) access, enabling senior management teams to benefit from Lafferty’s unique strategic insight.To start your subscription or find out more about Lafferty Research Services, email [email protected] or call +44 (0) 20 3633 1630.
RESEARCH SERVICES
Access Cards and Payments Research Service commentary and data online, including:
� Country Reports � Merchant Acquiring Reports � Credit Card Profitability Reports
Filter, analyse and compare data by individual country, by multiple countries, regionally, globally and by specific data segments. Export results to Microsoft Excel®.
ONLINE RESEARCH DATABASE
BESPOKE RESEARCHRESEARCH SERVICES
We provide bespoke packages to support our clients’ individual research requirements, including tailor-made data and commentary, graphical presentations, and country-by-country benchmarking and analysis.
Our team of researchers and analysts can provide you with full support and assistance on a range of subjects, including:
TAILOR-MADE DATA
Payment cards
Retail banking
Merchant acquiring
Mobile money
Consumer credit
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As well as benchmarking against the 72 countries in our core coverage, we can look at specific new markets according to your needs. Our experts will work alongside your team to design solutions with the best research methods, and to deliver the research in a format that suits you.
Examples of bespoke research carried out for our clients include:1. Industry breakdown of merchant accounts,
merchant outlets, POS terminals and acquired billed volume
2. Private label issuers in 20 markets worldwide3. Credit Card Competitive Intelligence in eight
markets in Asia Pacific region 4. Benchmarking markets shares of major
card networks 5. Interchange in South Korea
Our team is available to fulfil one-off research requests or to deliver regular monthly or quarterly updates.
We provide outsourced research services to some of the world's major banks and cards providers.
Lafferty Benchmarking delivers unique rating services allowing senior executives to measure their banks against their national, regional and ‘best-in-class’ competitors.
BENCHMARKINGRating the World’s Best Banks
FIND OUT MORETo discuss your benchmarking needs, email [email protected] or phone +44 (0) 20 3633 1630.
Our benchmarking services are available for whole bank rating as well as retail bank-focused ranking.
Please note: The Lafferty Benchmarking Services do not constitute credit ratings as set out in Regulation(EC) No 1060/2009 of the European Parliament and of the Council of 16 September 2009 on credit rating agencies.
Designed in consultation with senior bankers and Lafferty Council members, our proprietary methodology uses banks’ annual reports and Lafferty’s research capabilities to build up a detailed picture of their financial position, management effectiveness, organisational culture, customer satisfaction and more.
We take a detailed, long term (typically over one credit cycle) look at a range of qualitative and quantitative factors to assess banks’ competitive position, while our expert analysts provide additional market context.
The qualitative factors include areas of critical importance to any bank including, for example, culture, strategy, customer satisfaction, and digital transformation; while quantitative factors include return on assets and loan to deposit ratios.
Understand the signals your annual report is sending. With a deep view across the world’s leading banks, we understand the winning bank quality metrics: what makes good culture, strategy and customer service.
The benchmarking report gives bank executives unique, actionable insight into their competitive positioning. Many clients select a wide range of banks including local and international competitors. Lafferty’s previous work on bank quality benchmarking shows that high quality banks are to be found all over the world. In initial studies, banks in the Middle East, Africa and Asia dominated the top ten positions, while well-known global banks from US and Europe often languished in the lower positions, despite their reputations and name recognition.
Rate your bank
Benchmark your bank against others
in your market
Benchmark your bank against the Lafferty Global 500 Ranking
BENCHMARKING
Lafferty Prospectus 2018 | Page 9
International House, 1-6 Yarmouth Place, Mayfair, London W1J 7BUToll-free: +44 (0)800 772 3849 Main line: +44(0) 20 3633 1630 Email: [email protected]
