Register online: www.provetccg.com.au/ProSkills

ProSkills Online Short Courses

January - December 2016

Useful information...

Registration Type Investment Inclusions

Videocast (V) $59 • One person enrolled in a single webinar or video, approximately 45 mins in length • Receive downloadable resources and access to an online forum to connect with the speaker

Short Course (S) $99 • One person enrolled in a comprehensive, multi-module short course• Receive downloadable resources and access to an online forum to connect with the speaker

Practice Membership $975 • Up to 15 people enrolled in all 2016 ProSkills Short Courses• Practice Manager login to gain access to additional learning and support materials• Receive downloadable resources and access to an online forum to connect with the speaker

Master new skills. Excel in your role. Enjoy flexible online courses.

Discover Crampton Consulting Group’s 2016 ProSkills Online Short Course Program. We’ve created a suite of 72 industry specific topics, all delivered online so you can complete them when it suits you.

Throughout 2016, you can look forward to a variety of formats such as videos, webinars, short courses and live presentations.

Back by popular demand: ProSkills Practice Membership...Gain access to the entire ProSkills Program for up to 15 team members for an unbeatable price! Your whole team can benefit from online, flexible learning all year round without breaking the bank.

Experts in practice development and training...Our team have excelled in the business management and veterinary professions and are committed to passing on their wealth of experience and knowledge to you.

Register online: www.provetccg.com.au/proskills

Welcome to the ProSkills Online Short Course Program for 2016!

Available

24/7

72 online topics

Enrol online in

2 minutes

Prices start from

$59

Continuing education points are available for a selection of the 2016 ProSkills Short Courses. For more details go to: www.provetccg.com.au/proskills

When will you register? Now, soon or later? The ProSkills Program runs for the 2016 calendar year, so the sooner you register the longer you have to complete the courses!

Get the latest course information from CCG... W: www.provetccg.com.au/proskills P: +61 7 3621 6005 or E: ccgenquiries@provet.com.au

Want to try a free course?www.provetccg.com.au/freetraining

Look forward to variety of formats including webinars, live courses, videos and short courses.

Look forward to a variety of formats including webinars, live courses, videos and short courses.

2016 ProSkills Online Short Course Calendar

JANUARY • Planning marketing campaigns (V)• Managing first and last impressions (V)• Taming the telephone (V)• Recruiting the right person (S)• Managing compassion fatigue (V)• Assessing canine patient behaviour (V)• New thoughts on patient preparation (V)

FEBRUARY• Developing a simple client survey (V)• Structured process to handling complaints (V)• Developing your strategic people plan (S)• Inducting new employees (S) • Interview techniques (V)• Assessing feline patient behaviour (V)• Gloving and gowning (V)

MARCH• Converting a price shopper (V)• Mediating conflict in your practice (V)• Developing values in your team (V)• Being a patient advocate (V)• Medical maths (V)

APRIL• The new client experience (V)• Talk to clients about euthanasia (V)• Developing customer service standards (S)• Implementing change (V)• Infection control techniques (V)• Developing an examination protocol (V)

MAY• Maximising your reception area (V)• Talking to clients after euthanasia (V)• Managing the complaining or emotional client (S)• How to make a protocol stick (V)• Crash cart organisation (V)• The complete exam (V)• Nutrition for hospitalised patients (S)

JUNE• Client Communication: the demanding

client (V)• Euthanasia self care (V)• How to run a team meeting (V)• Meeting ettiquette (V)• Patient observation: post surgery (V)• Nursing the FLUTD cat (V)

JULY• Client Communication: the introverted, shy client (V)• Managing your Facebook presence (V) • Mindfulness based stress reduction (V)• Dental charting (V)• Pain identification and management (S)• Specimen collection tips (V)

AUGUST• Client Communication: the detailed client (V)• How to address personal issues at work (V)• Contributing to culture (V)• Preparing the patient to go home (V)• Placing nasal catheters (V) • Anaesthetic monitoring like a boss (S)

SEPTEMBER• Dynamic merchandising (V) • How to manage your priorities (V)• Handling criticism (V)• Developing nursing care plans (S)• Nursing the pancreatic patient (V)• Radiographic positioning (V)

OCTOBER• Presenting estimates (V) • Handling disappointment (V)• How to communicate with the boss (V)• Placing ECG leads (V) • General care of birds (V)• Radiographic reading (S)

NOVEMBER• Planning client education programs (V)• How to ask for what you want (V)• How to build working relationships (V)• The performance management process (S)• Instrument care tips (V) • Mastering the Robert Jones (V)

DECEMBER• Practical tips for adapting to client learning

styles (V) • Testing anaesthetic machines for leaks (V)• CPR (V)• General care of pocket pets (V)

Each course includes BONUS downloads to make sure that you have valuable take-home information for your practice. Please note: Courses are available from the month of release until the 31st December 2016.

When will you register? Now, soon or later? The ProSkills Program runs for the 2016 calendar year, so the sooner you register the longer you have to complete the courses!

CCG offers an extensive range of training topics, developed specifically with veterinary practices in mind.

We give you the option to take our standard training sessions and tailor them with specific case studies and scenarios from your practice. We welcome you to discuss how we can customise a training solution for your team, including materials and activities as relevant. We travel to you for the training or our trainer can stream presentations live to your workplace via webinar. Email us for more information: ccgenquiries@provet.com.au

Looking for in-practice training for your team?

ProSkills Practice Membership Registration Form

Fax this form back to CCG: +61 7 3621 6006

Want more info? E: ccgenquiries@provet.com.au W: www.provetccg.com.au/info

Payment Information

Paying by Credit Card?

Credit card type ( ) Visa ( ) MastercardCard # ............................................................................................................................................................................................................Name on card ................................................................................................................................................................................................Expiry date ...................... / .......................... Amount to be deducted ..........................................................................................................Cardholder signature......................................................................................................................................................................................Invoice to be made out to ..............................................................................................................................................................................

All individual course enrolments can be completed online: www.provetccg.com.au/ProSkills

Practice Membership Registration Information

Nominated Program Leader*: ........................................................................................................................................................................Practice: .........................................................................................................................................................................................................Email: ............................................................................................................................................................................................................Phone: ...........................................................................................................................................................................................................

*The nominated program leader will receive team login information and specific login details to access additional learning and support materials.

Terms and ConditionsBy signing the terms and conditions, I authorise AIRC/CCG to sign up for the ProSkills Practice Membership. I understand that the Practice Membership excludes the Customer Service Intelligence and Leadership Intelligence Programs. I acknowledge that if I have chosen to pay using Provet Plus Points it is my responsibility to ensure I have enough points to pay my account.

Signature...................................................................... Date........................................................................

Paying by Provet Plus Points? I, _______________________ authorise for Provet Plus Points to be deducted from my practice account number _________for the above program. I have confirmed with my Provet branch that my account has the required points.

AU$975