PROPERTY MANAGEMENTAttracting and retaining tenants, through efficient and service orientated management with a view to maximise income.

Knight Frank delivers:

• Tenant retention strategies based on building strong relationships with tenants and gaining a deep understanding of their requirements;

• Value enhancement initiatives, securing your income and providing improved amenity and service to your tenants;

• Regular communications including independent tenant feedback via surveys, documented tenant meetings, promotions, newsletters and building websites;

• Pro-active rental arrears management and reporting; monthly invoices management of all expiries; rent reviews; options; breaks budgets; reconciliations; and

• A higher level of service to attract new tenants and differentiate your property.

FACILITIES MANAGEMENTManaging risk and protecting your investment.

Knight Frank delivers:

• Minimised risk exposure through our compliance management systems;

• Retention and/or improvement of the sustainable performance through efficient building operation;

• Opportunities to capitalise on our national portfolio to strengthen our prospects associated with national procurement agreements;

• WHS procedure implementation and management; and• WHS Systems managed to AS4801.

PROPERTY ACCOUNTINGReal time and transparent reporting, maximising your financial performance.

Knight Frank delivers:

• Reporting from individual property through to consolidated fund reporting;

• Access to a streamlined and transparent reporting capability that is unrivalled in the industry;

• Management of property performance against operational budget and strategic plans;

• A web based platform with ability to provide you direct access to your property data; and

• Fully integrated AIFRS reporting.

OUR SERVICESAt Knight Frank, we have it covered.

Our Australian Asset Management Services (AMS) team specialise in delivering a cohesive Asset Management Service including Property Management, Facilities Management (FM), Property Accounting Services, VISION, Facilities Response Centre (FRC) and Sustainability.

At Knight Frank, we pride ourselves on our innovative, integrated approach to asset management, supported by our industry leading systems and software. We invest heavily in our people, processes and technology and provide dedicated teams that deliver the highest standard of service, efficiently and effectively.

Our promise: to provide tailored, creative solutions that will enhance your property investments, reduce operating costs, minimise risk and ensure optimal tenant retention.

KNIGHT FRANKKnight Frank is the world’s largest privately owned property consultancy firm. We have a strong global presence with 335 offices, in 52 countries on six continents, and we provide a complete range of real estate services around the world. In Australia and New Zealand, Knight Frank employs over 1,000 professionals in more than 25 offices.

DID YOU KNOW?Knight Frank Asset Management Services manages approximately 3,000 properties and over nine million square metres nationwide.

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VISIONUsing an MRI based platform, Knight Frank has developed a fully integrated web based reporting and analytics system VISION, which provides all of the necessary information to the Property Manager and property owners, and enables effective management of the property and clients’ portfolios.

VISION key features:

• Web based platform with Client access;• Graphical presentation and dashboard summary;• Flexible drill down analysis;• Multiple analytics and consolidation capabilities;• Reports downloadable as Excel, Word and PDF; and• Central document management storage depositary for all

tenant and property information.

FACILITIES RESPONSE CENTRE (FRC)FRC is integral to the Knight Frank FM service provision as it ensures a number of essential features to enable the portfolio to comply with the WHS and risk obligations of the portfolio.

FRC key features:

• Contractor Management;• Insurance Management;• Statistical Reporting by Request Type;• Work Request Running Sheet;• Incident Reporting Risk Analysis; and • Automated Accruals.

SUSTAINABILITYA key element to developing a successful retention or repositioning campaign is the focus on delivering ongoing improvement and sustainable practices across all building components.

Our approach considers four major elements:

• Educating and moderating tenant behaviours;• Contractor awareness and consistency

in contractual KPI’s;• Industry presence to leverage new technologies; and• Tools and systems to monitor daily performance

and data integrity.

KNIGHT FRANK VALUE ADDAsk Knight Frank about our value add services via providers such as:

PROPERTY MANAGEMENT SYSTEMSVISION and the FRC are acknowledged as the preeminent management systems by the industry. The systems are continually evolving with regular releases of new features to meet the needs of our clients and the ever changing requirements of the property market.

“Our goal is to provide a “sustainability” focus and service solutions to our clients that will create leading edge practices which will match or exceed their environmental goals for their investments.”Knight Frank’s National Sustainability Director, Nick Mavropsi.

experts in digital placemaking

Introducing our team of highly experienced property professionals specialising in all aspects of Asset Management Services...

NationalAaron McGhee Managing Director, Asset Management Services Aaron.McGhee@au.knightfrank.com D: +61 2 9036 6686 M: +61 409 206 591

Victoria Michael Ridler Senior Director,Head of Division, Victoria Michael.Ridler@au.knightfrank.com D: +61 3 9604 4628 M: +61 438 677 150

NationalKeith AlfordDirector, Business & Product DevelopmentKeith.Alford@au.knightfrank.comT: +61 3 8682 0656M: +61 409 547 542

South Australia Bobbette Scott Senior Director, Head of Division, South Australia Bobbette.Scott@au.knightfrank.com D: +61 8 8233 5211 M: +61 412 734 028

NationalNick MavropsiSenior Director, Head of SustainabilityNick.Mavropsi@au.knightfrank.comT: +61 8 8233 5289 M: +61 418 167 966

Australian Capital Territory Terry DalyManaging Director, Australian Capital TerritoryTerry.Daly@au.knightfrank.comD: +61 2 6221 7869M: +61 414 550 555

Western Australia Craig DawsonSenior Director, Head of Division, Western AustraliaCraig.Dawson@au.knightfrank.com D: +61 8 9225 2406 M: +61 413 615 726

NationalPeter JurySenior Director, Head of Facilities ManagementPeter.Jury@au.knightfrank.comT: +61 2 9036 6679M: +61 401 220 837

New South WalesKatrina Newcombe Senior Director, Head of Division, New South Wales Katrina.Newcombe@au.knightfrank.com D: +61 2 9036 6694 M: +61 488 948 444

NationalLinda RuddSenior Director, Asset Management ServicesLinda.Rudd@au.knightfrank.comT: +61 2 9036 6678M: +61 448 777 457

QueenslandJames Rogers Senior Director, Head of Division, QueenslandJames.Rogers@au.knightfrank.com D: +61 7 3246 8863 M: +61 410 452 632

Australian Asset Management Services Contacts

“Knight Frank AMS service offering is transparent, flexible, and scalable. Knight Frank delivers unrivalled results through Australia’s most sophisticated Asset Management offering.” Knight Frank’s Asset Management Services Managing Director, Aaron McGhee