Promoting the public good

Principle 2

Promoting the public good


Becausethe public sector is the mechanism through which governments deliver programs and services for the benefit of the people of Queensland


actions that benefit the

people of Queensland as a whole

Our system of government and the public service


public sector entitiesa. accept and value their duty to be responsive to both the

requirements of government and to the public interestb. accept and value their duty to engage the community in developing

and effecting official public sector priorities, policies and decisionsc. accept and value their duty to manage public resources effectively,

efficiently and economicallyd. value and seek to achieve excellence in service deliverye. value and seek to achieve enhanced integration of services to

better service clients

Promoting the public goodvalue a

we are responsive to the government

we perform our duties and

conduct ourselves professionally to implement

Government policies and priorities


we are responsive to the government

this does not mean we are passive we are proactive and

our advice to government isobjective, independent, apolitical and impartial


‘Public Interest’

sometimes• the interest of part of the community • influenced by culture, media, and local and global events• may not promote the public good


we are responsive to the public interest for the public good

we meet the public interest in efficient, effective, accountable

and transparent public administration


we are responsive to the public interest

we show respect, courtesy, and ‘ready attention’ to members of the public by

• conducting ourselves professionally • listening• providing accurate and reliable information


we are responsive to the public interest

we take account of the public good and

provide advice to government that is objective, independent, apolitical and impartial

Promoting the public goodvalue b

we engage the community in developing and effecting priorities, policies and decisions

We • are inclusive• reach out• add value

Promoting the public goodvalue c

we manage public resources effectively, efficiently and economically

we ensure resources are not wasted, abused or used improperly, we are

• effective - producing the intended result• efficient - productive with minimum waste• economic - avoiding waste

We are• courteous and polite• sensitive to people’s needs• provide accurate, complete, timely and clear information• explain what people need to know and do • discuss people’s options and choices, and work with people to find the best

solution• give prompt service, do what we say we will and keep people informed• acknowledge and fix any mistakes• explain decisions

Promoting the public goodvalue d

we excel in service delivery

• maintaining impartiality and integrity in informing, advising and assisting the Government

• continuously improving public service administration, performance management and service delivery

• managing public resources efficiently, responsibly and in a fully accountable way


we excel in service delivery

We• support integration to provide faster and easier access to

government information and services• promote collaboration between Government and non-

government sectors to providing services • work to provide integrated services locally, regionally and

nationally


we integrate services to clients

Promoting the public goodstandard of conduct 2.1

we are committed to excellence in service delivery

We• deliver services fairly and courteously• use resources efficiently and economically• assist all members of the community to access

government services• treat complaints seriously • respond positively to constructive feedback

• [Insert agency example]• [Insert reference to agency policy and procedure]


we are committed to excellence in service delivery

We• listen and respond to issues and concerns raised by

individuals or communities • consult with the public to assist in the development of

public policy • assist in raising community awareness about public

issues and policies


we ensure appropriate community engagement



we ensure appropriate community engagement

We• share information to enhance services• share common-use assets, accommodation, and

infrastructure• collectively plan and deliver related programs and services• work to provide integrated services locally, regionally and

nationally


we work as an integrated service



we work as an integrated service

Documents

Promoting the public good