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Infosys Program PromiseInnovation to accelerate competitive advantage

Controls to strengthen agility

Efficiency via process improvements to increase profits

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In 2 years,

Infosys will deliver the necessary skills

for your IT and business operations

to attain certification

as an SAP advanced Customer Center of Excellence (CCOE),

one of only twenty enterprises globally,

one of the best IT shops in the world.

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Your responsibility is to keep your business and IT operations healthy (to stay alive in a constantly changing, complex world).

Your tangible goal is to continuously improve the skills of your team members (smarter, stronger warriors learning to handle change).

Your mission is to deliver crushing competitive advantage by institutionalizing the delivery of constant innovations in all of your processes (Win, survive, and thrive).

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Infosys Program Promise - First 6 months

1) Strong foundation to build upon•Trusted advisor, guidance on practical IT, business, and Project Manger operations.

•Document As Is and To be processes, business intelligence captured.

•Roadmaps and guides to provide free ITIL best practice SAP learning content.

•Find fresh technical setup, support packs, transports, upgrade handling, and technical basis operations.

•Simplify an out of control solution design, landscape transformation.

•Testing risk controls.

•Standard SAP processes for technical operations, security, and all operations.

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Second 6 months

2) Skills and positive culture development•Focused and effective training delivered.

•Best practice and industry solutions, fresh leading edge functionality.

•Teaching employees new business and IT skills via free web learning and fresh content from the SAP service marketplace.

•Excellent free training content for new SAP use skills, expert guided sessions, and SAP Support Academy. Learn how to learn SAP.

•Alignment of teams to deliver innovation on a structured, institutionalized basis.

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Third 6 months

3) SAP Customer Center of Expertise primary•100% uptime, cost control, systems maintenance and data volume evaluation.

•Triggers to inform business to fix operations via real time monitoring alerts.

•Keeping critical gap development operations functioning at target productivity.

•Prevent hacking, two enhancements a year.

•Innovation from SAP certified partners.

•No changes unless tested, SOX, change management corporate-wide.

•Clear trail of problem / opportunity actions to resolution utilizing SAP documentation.

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Fourth 6 months

4) World Class CCOE advanced certification•Manage an ever changing IT environment while utilizing mechanized tools to highlight changes and necessary integration points.

•Maintain standards, create and operate full SAP control center.

•Governance risk controls, segregation of duties, quality gate management.

•Strategic time and funding of IT planning with portfolio and project management.

•100% uptime, cost control, systems maintenance, and data volume evaluation.

•Collaboration with world leaders in the IT profession while contributing insights.

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Quality

Be proud of your world class skills

Improve Custom

er Service

Agility

* IT rating agency www.idc.com - white paper - Using SAP Solution Manager to Improve IT Staff Efficiency While Reducing IT Costs and Improving Availability

Increase profitability $4.7 million * Institutionalize innovation

Future proof operations

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Why Promise works, step-by-step:

•Executive commitment from your organization and Infosys to make this work, clearly communicated throughout the ranks.

•Adequate training, guidance, and one-on-one hand holding.

•Complete dedication to delivering the milestones on time.

•Removing the roadblocks of legacy commitments.

•Convince stakeholders of real business value creation.

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Program Promise take away concepts:

•Example: CCOE2 certified Ferrero Chocolate Corp. (see attachment).

•IT rating agency www.idc.com - white paper - Using SAP Solution Manager to Improve IT Staff Efficiency While Reducing IT Costs and Improving Availability ($4.7 million profit increase over 5 years).

•Investment in yourself: cost of Program Promise: $5 million USD; 24 months at $187,500.00 and $500,000.00 upon SAP CCOE advanced level certification attainment.

•SAP.com/CCOE, additional full support from SAP, priority treatment.

•Walmart uses Solman extensively.

•Avoid OPM 22 million record theft, NYSE closure, or United Airlines shutdown.

•Intangibles: roadmap, execution, commitment, standard tools use, and our promise of a successful delivery within two years.