Projector Repair Request Form

Please fill out the following form and include with your projector shipment. All information must be complete in order to process your repair in a timely fashion. Incomplete forms may experience delays in projector repair. Company/School: ____________________________________________

Contact Name: ______________________________________________

Contact Phone Number: _______________________________________

Contact Email Address: ______________________________________

Preliminary TroubleshootingTo help expedite your repair please take note of the following points. Failure to do so may result in labor, parts, and shipping charges on your projector repair.

• If the projector is experiencing a “replace lamp message or lamp life warning indicator”, please makesure that the projector has had its bulb life hours reset. Projectors do not auto reset their life count when a bulb is replaced and with many projector models, they will auto turn off after power on to prevent a bulb that is exceeding end of life from exploding. Many times resetting the life hours of the bulb will correct the issue. NOTE: Only perform this if a new bulb has recently been installed.

• If the projector is experiencing “dimming of the image”, please first try a new, unused bulb in theprojector to see if the image quality improves. Dimming is many times due to a bulb that is about to expire and the bulb filament is unable to maintain a proper “arc”. This is a pre-cursor to a bulb exploding.

• If a projector is shipped to us without a bulb or with an exhausted bulb and a new bulb is needed toservice the projector, IPS global will purchase a bulb on your behalf. Your school/business will then be charged for the price of the bulb.

• IPS does not cover service or repairs associated to the DLP light engine assembly or the LCD lightengine assembly. The DLP components include the DMD (Digital Mirror Device) chip, DMD/GPU processor, color wheel motor (including color palette disc), and color wheel motor encoder. The LCD light engine components comprise of the LCD screen(s), LCD polarizing film(s), and light alignment lens(es).

If you would like assistance in preliminary troubleshooting, feel free to contact an IPS global technician at (800) 347-2913.

Please make sure to fill out one copy of this form to accompany each projector being sent to IPS global for repair. You may ship multiple projectors in one box, and please make sure the paperwork included is submitted correctly per device.

Return Shipment Information: Return Projectors To (Contact):

Shipping Address: _________________________________________________________ _________________________________________________________ _________________________________________________________

__________________________

3363 West Ridge Pike Pottstown, PA 19464 Phone (800) 347-2913 Fax (610) 970-7454ipsG7.com

Projector

Make:____________________________________

Model: ___________________________________

Serial Number: _______________________________

Date of Purchase: _____________________________

Lamp Operating Time (Hours): Lamp Mode: Normal Eco

Service Issue Check List

Frequency of Occurrence: AlwaysSometimes (How often?___________________ )

Power: No power (POWER indicator does not light correctly)Shut down during operation.

Video and Audio: No image is displayed from your PC or video equipment to the projector.Image is too dark.Image is distorted.Parts of the image are lost.Image is shifted in the vertical or horizontal direction.Image is flickering.Image appears blurry or out of focus.No sound.

Brief Description of Problem: _________________________________________________________ __________________________________________________________ __________________________________________________________

Please fill out the form below for EACH projector you are shipping to IPS global. Projectors sent without a form will be returned without service.

3363 West Ridge Pike Pottstown, PA 19464 Phone (800) 347-2913 Fax (610) 970-7454ipsG7.com

Make sure to use our free boxes and free projector shipping to and from our facility at3363 West Ridge Pike in Pottstown, PA 19464. When you click 'Submit' below you will be prompted to print a copy of this document. Please place it in the shipping box with your safely packaged projector, a

copy will also be emailed to our technicians. If you do not get a prompt to email this form to IPS, please save a copy of this form and email it to projector@ipsG7.com, thank you.