PROJECT REPORT ON McDonald’s

Submitted by:-NALINI SHARMANOOPUR FALODMANPREET SAHNIMITALI NAG

McDonald’s I’m lovin it………

Formed in 1954,by Richard & Maurice Mcdonalds in San Bernardino (Carolina)

Leading global food service retailer

30,000 local restaurants

Serving 50 billion people more than 120 countries/day

METHODS OF TRAINING

Orientation:-Handbook contains

Working hrsPerformance reviewsVacationsEmployee benefitsPersonal policiesSafety measures and regulations

We value you, your growth & contribution……

Training At McDonald’s

Training & development supplemented with traditional & training courses by

HR dept.

Universities

Private trainers

Training involves:-

Training period for crew members

[3 months]

Training period for others[10-15 days]

Direct Training- given directly after selection

Training Abroad- different programs

are arranged by qualified people

Types Of Training At McDonald’s

On the job training (OJT)

Classroom training

Computer based training

Levels Of Training

Two levels

crew memberstraining

Managerstraining

Specific Training Courses

Floor management course (FMC)

Management development program (MDP)

* Operational consultant course

* Training consultant course

Performance Appraisal

Review conducted semiannually…..

Appraisal process includes

International McDonald’s standards

Assessing employees actual performance as per standards

Providing feedback to employees

Manager-Employee Relationship

Cordial supportive environment is prerequisite

Clear insight of employee needs

Manager should have strong interpersonal skills

Management at McDonald’s

Committed to high standards of ethical behavior

McD supports fundamental Human rights.

Underage children or forced laborers are not employed

Physical punishments or abuses strictly prohibited

Corporate and work culture

Depended on line manager in charge

Managers do not put strong barriers b/w themselves & employees

Corporate management believes in training & leadership through Hamburger University

McD’s Motivating Factors..

Social opportunity; Casual environment

Flexible schedule

Numerous growth opportunities

Team Work At McD’s

McD has team unity & cooperation

Team members have one area to focus

Typical team require constant & direct input from manager

Leader & Corporate Values

CEO, Jim Skinner; charismatic & transformational personality

Key element of success; vast experience with overseas markets

Solved the blame “obesity problem”

Theory of conflict management

Peace through franchising

Cost saving on defense

North Korea & Iran focus their defense on opening McD’s

Conclusion

Is a multinational company

Has a cheery corporate image

Makes strong corporate effort

Provides growth opportunities & great upward mobility to employees

THANK YOU