A Study onRecruitment and Selection Process

at Dell Services, Chennai

Submitted to

Sri Vikrama Simhapuri University, Tirupati

In partial fulfillment of the requirement of the award of the degree ofMaster of Business Administration

Submitted byJ. Hima Bindhu

(Reg. No: 351098015)

Under the Guidance ofMr. M. Sandeep Kumar M.B.A., M.Phil., (Ph.D.)

Department of Management Studies

Geethanjali Institute of PG Studies(Affiliated to V.S. University, Nellore)

2009-11

Declaration

I declare that, this project report entitled “A Study on Recruitment & Selection Process at

Dell Services at Chennai,” is original and bonafied work of my own undertaken in the partial

fulfillment of the requirements for the award of the degree of Master of Business Administration

and submitted to Post Graduate Department of Management Studies, Geethanjali Institute of PG

Studies, Nellore, under the guidance of Mr. M. Sandeep Kumar, Assistant Professor and has not

been submitted elsewhere for any degree either in part of whole. The empirical conclusions and

findings of this report are based on the information collected by me.

Place: Date: (J. Hima Bindhu)

Reg: No. 351098015

Acknowledgement

Before I get into thick of the things, I would like to add a few words for the people who

were part of this project in numerous ways, who gave me unending support right from the stage

the project idea.

I express my sincere gratitude to my Faculty Guide Mr. M. Sandeep Kumar, Assistant

Professor, Department of Management Studies for his unfailing interest and inspiring guidance

in the conduct of the project reported here. In spite of his extremely busy schedule he always had

time to spare for this study. His scholarly eminence and thoroughness in going through this

report and valuable comments greatly helped me in improving this presentation.

I also thank profusely the Head of the Department Ms. A. Sowjanya, Assistant Professor

for providing me this opportunity.

My sincere thanks are due to the Director and the Academic Coordinator of the institution

for the providing me with all the facilities required for the execution of this work.

I owe a special debt of gratitude to Mr. P. Kamalakannan, the Personnel Manager

DELL Services, Chennai for his co-operation in collection of secondary data required for the

present study.

J. Hima Bindhu Reg: No. 351098015

Table of Contents

Chapter No. Contents Page No.

Chapter -1 Introduction

(i) Industry profile

(ii) Company profile

(iii) Product profile

1 - 18

19 - 25

26 – 60

61 - 66

Chapter-2 Research methodology 67 - 71

Chapter-3 Need for the study

Scope of the study

Objectives of the study

Data Collection

Limitations of the study

72

73

74

75

76

Chapter-4 Data analysis and interpretation 77 - 106

Chapter-5 Findings

Suggestions

Conclusions

107

108

109

Chapter-6 Annexures

Questionnaire

Bibliography

110 – 114

110 – 113

114

List of the Tables

Sl. No. Title of the Table Page No.

1Table showing the no of year’s employee worked in this organization.

77

2Table showing in which department the employee is working.

79

3Table showing how the employee knew about the recruitment in DELL Services.

81

4 Table showing the reasons for choosing the job. 83

5Table showing the basis on which the Organization recruited the employee.

85

6Table showing the type of recruitment process the employees have undergone in the Organization.

87

7Table showing how the employees feel about recruitment process in DELL Services.

89

8 Table showing how the Typing Test was held. 91

9Table showing the time gap between hiring and placement.

93

10Table showing how for the adequate and reliable information about the company and job the company has given to the employees.

95

11Table showing on what basis the organization gives promotion.

97

12Table showing the response for the Interview Process undergone by the employees in the Organization.

99

13Table showing the response for duration of the Interview Process

101

14Table showing theresponse for emotional questions is important in interview selection process of this organization.

103

15Table showing, is there need for any change in recruitment & selection procedures in this Company.

105

List of the Charts

Sl. No. Title of the ChartPage No.

1Chart showing the no of year’s employee worked in this organization.

78

2Chart showing in which department the employee is working.

80

3Chart showing how the employee knew about the recruitment in DELL Services.

82

4 Chart showing the reasons for choosing the job. 84

5Chart showing the basis on which the Organization recruited the employee.

86

6Chart showing the type of recruitment process the employees have undergone in the Organization.

88

7Chart showing how the employees feel about recruitment process in DELL Services.

90

8 Chart showing how the Typing Test was held. 92

9Chart showing the time gap between hiring and placement.

94

10Chart showing how far the adequate and reliable information about the company and job the company has given to the employees.

96

11Chart showing on what basis the organization gives promotion.

98

12Chart showing the response for the Interview Process undergone by the employees in the Organization.

100

13Chart showing the response for duration of the Interview Process.

102

14Chart showing the response for emotional questions is important in interview selection process of this organization.

104

15Chart showing, is there need for any change in recruitment & selection procedures in this Company.

106

Introduction

Industry profileCompany profileProduct profile

Research Methodology

Need for the study

Scope of the study

Objectives of the study

Data Collection

Limitations of the study

Data Analysis and

Interpretation

Findings

Suggestions

Conclusions

Annexures

Questionnaire

Bibliography