Project quality management

Cody Ronning3/23/2015

Outline• Introduction• Plan quality management• Perform quality assurance• Quality control• Case study

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Introduction

• Quality–

• Quality management–

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Introduction

• Quality– The degree that a project fulfills the requirements

• Quality management–

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Introduction

• Quality– The degree that a project fulfills the requirements

• Quality management– Creating and following policies and procedures to

ensure that a project meets the requirements that were defined

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Quality vs Grade

• Quality– The degree that a project fulfills the requirements

• Grade–

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Quality vs Grade

• Quality– The degree that a project fulfills the requirements

• Grade– Category assigned to products or services having the same

functional use but different technical characteristics

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Quality vs Grade

• Quality– The degree that a project fulfills the requirements

• Grade– Category assigned to products or services having the same

functional use but different technical characteristics

• Low quality product or service is generally always a problem. A low grade product may only mean that it does not have enough features.

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Evolution of quality management

• Basic quality control• Little to no feedback to production• A final inspection

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Evolution of quality management

• Quality efforts shift to production • Attention to every stage of the process

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Evolution of quality management

• Quality is defined, planned and supervised

• Standards and guidelines• Quality management

systems embedded within the organization

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Evolution of quality management

• Customers, employees, process, society and stakeholder orientated.

• Philosophy encouraging companies to continuously improve quality in processes and products

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Evolution of quality management• Six Sigma: Overall methodology

driving business improvement

• DMAIC process: define, measure, analyze, improve and control

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Project quality management processes

• Plan quality management• Perform quality assurance• Control quality

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Outline• Introduction• Plan quality management• Perform quality assurance• Quality control• Case study

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Plan quality management

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Plan quality management

• Inputs– Project management plan– Stakeholder register– Risk register– Requirements documentation– Enterprise environmental factors– Organizational process assets

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Plan quality management tools

• Cost-benefit analysis• Cost of quality• Seven basic quality tools (7QC)• Benchmarking• Design of experiments• Statistical sampling• Meetings

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Plan quality management tools

• Cost of quality

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Plan quality management tools

• 7QC Tools – Cause-and-effect diagrams– Flowcharts– Checksheets– Pareto diagrams– Histograms– Control charts– Scatter diagrams

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Cause-and-effect diagram

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Checksheets and pareto diagrams

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Control charts

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Plan quality management output

• Quality management plan• Process improvement plan• Quality metrics• Quality checklists

Outline• Introduction• Plan quality management• Perform quality assurance• Quality control• Case study

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Perform quality assurance

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Perform quality assurance inputs

• Quality management plan• Process improvement plan• Quality metrics• Quality control measurements• Project documents

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Perform quality assurance tools• Tools from planning process• Quality management and control tools

• Quality audits• Process analysis

– Affinity diagrams– Process decision program

charts– Interrelationship digraphs– Tree diagrams

– Prioritization matrices– Activity network diagrams– Matrix diagrams

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Perform quality assurance output

• Project management plan updates• Project document updates• Organizational process assets updates• Change requests

Outline• Introduction• Plan quality management• Perform quality assurance• Quality control• Case study

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Quality control

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Quality control inputs

• Project management plan• Quality metrics• Quality checklists• Work performance data• Approved change requests• Deliverables• Project documents

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Quality control tools

• Seven quality tools• Statistical sampling• Inspection• Approved change requests review

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Quality control outputs

• Quality control measurements• Validated changes• Verified deliverables• Work performance information• Change requests• Project management plan updates

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Project quality management processes

• Plan quality management• Perform quality assurance• Control quality

Outline• Introduction• Plan quality management• Perform quality assurance• Quality control• Case study

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Project quality case study

• Case study on improving quality management of W company’s new product development– Jiangping Wan– Ming Zeng– June 1, 2013– South China University of Technology

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Case study processes

• Analysis of current situation (baseline)• Improvement study and implementation• Monitoring implementation for success

analysis

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W companies background

• 20 years of business• Located in China with offices world wide• Innovative technology

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Analysis of current situation

• Activities must follow companies quality policy– Defect rate from major design is zero– System quality score above 90%– Product failure less than 10%– Customer satisfaction greater than 93%

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Problem identification

1. Reliability performance of new products is poor2. Quality of products is low due to rapid development3. Performance of purchased products is low4. Customer complaints have increased over time5. Quality organization can’t support all of the business6. Roles of quality management not defined7. Organizational structure does not adequately support quality

groups8. Quality management activities are not clear9. Processes do not integrate well with quality management10. Evaluation of system not well defined

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Problem identification

11. Design standards are not well defined12. New product quality standards not well defined13. Quality target decomposition mechanism problems14. Project planning and kickoff phase lacks management15. Lack of monitoring and evaluation mechanism16. Management of new product project data is weak17. Quality resources not fully utilized18. Lacking support of IT tools for quality management19. Engineering methods are not concurrent throughout the company.20. Quality awareness between employees is poor

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Results from cause and effect

• 31 causes revealed • Performed cluster analysis and found 7

influencing factors ranked by company experts using the expert scoring method

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Quality management improvement scheme• Reinforce construction, implementation of the

quality organization• Introduce complete quality management system

for new product development• Intensify training to promote quality

consciousness• Upgrade management of suppliers quality control• Improve resource utilization efficiency

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Integrated portfolio management team

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Organizational structure quality activities of new product development

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Reference

J. Wan and M. Zeng, "Case Study on Improving Quality Management of W Company’s New Product Development Project," Technology and Investment, Vol. 4 No. 3, 2013, pp. 153-163.

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Project quality management

• Thank you for your time• Questions and feedback are welcome

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