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EXECUTIVE SUMMARY
The used car market in the country is characterized by thefollowing:A ) The business is entirely in the unorganized sector.
Therefore four major channels for in used car business:1 . used car dealers/brokers2. classifieds in newspapers3. buying/selling to from personal acquaintances orrelatives.4. sale from organized dealershipsIn most large markets the bulk of business is
handeled by brokers/unorganized sector.B ) The business is highly fragmented. For example , delhi
has over 1500 active brokers with most of them buyingand selling 4 6 vehicles per month.There are some semi organized players in west delhi
and south like Popular Car Bazar (Mumbai) andT.S.Mahalingam and Sons(Chennai)C ) Brokers operate within their neighbourhood any relymainly on personal contacts for business.
D ) The services provided by the broker are highlysuspected and unreliable. Various unethical practiceslikes replacing original parts with spurious parts,tempering with the odometer reading, presenting fakebuyers/sellers etc. is common
E ) Most transactions are on commission basis. Brokershold few vehicles in stock.
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F ) Little or no refurbishment is done on the vehicles.G ) The brokers provide no after sales support. However,
the broker takes care of all transfer formalities.
H ) Used car prices vary considerably from city to city arevolatile. By and large, the prices have been coming downregularly in past two three years
Maruti true value have been running exchangeprogrammes from time to time. In such cases, they tiesup with brokers for buying used vehicles.
MARKET INSIGHT
Surveys of the market and customers have revealed thefollowing:
1 ) The quoted price is the single most important factor inconsideration for a seller.
2 ) The seller will shop around with 3 4 persons/brokersto try and get the best price. In large , customers prefer
to sell the vehicle to an acquaintance.3 ) The broker have the advantage of convenience andreach. They have the disadvantage of unreliability andlack of credibility.
4 ) The important concern for a buyer of used car is pricealong with reliability of the vehicle.5 ) the buyer is willing to pay a premium for assurance ofreliability in the form of warrenty, free services, etc.
From the above , it is clear that the exchange is the most
crucial part in the entire chain.
Role of true value
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The role of maruti is in facilitating the introduction of aorganized process of upgrading and existing maruti
customer to a new maruti customer and selling of theused car thus obtained to a used car
buyer. The usage of the maruti brand name and marutidealers in an organized manner in such programmewould increasw its impact many fold.
Keeping the above in mind a brand called MARUTI TRUEVALUE has been developed for the exchange and usedcar programme at maruti.
ADVANTAGE OF AN ORGANISEDEXCHANGE AND USED CAR PROGRAMMEFOR TRUE VALUE
1 ) Will increase the sale of maruti models by encouragingexisting maruti users to upgrade another maruti model.
2 ) will increase customer traffic at maruti truevalue3 ) will inspire confidence in maruti customers about thefacility of reselling of their maruti car.
4 ) as acompetitive advantage : the existing maruti baseis an attractive target for all competitors. It is thereforeimportant to retain this base within the maruti brandumbrella.
5 ) with the help maruti control the price of maruti usedcars.
6 ) dealers gets a used maruti car customer who will be apotential new maruti buyer in future.
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RESEARCH METHODOLOGY
Research design
A research design is the arrangement of conditions forcollection and analysis of data in a manner that aims tocombine relevance to the research purpose with economyin procedure
The study was conducted on the basis of list of respondentwho were targeted for vehicle brand. From that customerpreference were collected and were enable to cover
almost all the leading brands.This was the research design for the project.
Types of data
The task of data collection begins after a researchproblem has been defined and research design is chalkedout. While deciding about the method of data collection
to be used for the study, the researcher should keep inmind the two types of data: primary and secondary.
The researcher should decide the sort of data he/shewould be using for the study.
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Primary data
Primary data are those which are collected a fresh andfor the first time and thus happen to be original.
Secondary data
Secondary data are those which have already been
collected by someone else and which have beenalready been passed through the statistical process.
Sources of data:
Sources of data are the various sources from where thedata is collected to analyse. There are various source ofdata. They are as follows:
1) Interview2) Books3) Internet4) Past records5) Project which are prepared earlier
Sources of primary data and secondary data differ as theprimary data is original collected by researcher and
secondary data is collected for various other source.
Sources data for project
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Primary data : through interviews
Secondary data: from books and internet
Method of data collection:
The method of collecting primary and secondary datadiffer since primary data are to be originally collected,while in case of secondary data the nature of datacollection work is merely that compilation. The differentmethods of data collection are described with pros andcons of each method. There are several methods of datacollection:
i. Observation methodii. Interview methodiii. Through questionnaire
iv. Through schedulesv. Depth interviews
Presentation of report
Finally, the researcher has to prepare the report ofwhat has done by him/her. Writing of the reportmust be done with great care keeping in view thefollowing:
The lay of the report should be as follows:
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A.The layout of the report should be as follows:In this the report should carry title and date
followed by acknowledgements and foreword.Then there should be a table of contents followedby list of tables and graph.
B.The main text:The main text of the report should have followingparts:i. Introduction
ii. Executive summaryiii. Main reportiv. Conclusion
C.At the end of the report, appendices should beenlisted in respect of all technical data.
D. Bibliography should also be given in the end.
Report should be written in a concise andobjective style in simple language avoidingvague expressions.
Charts and illustrations in the main reportshould be used only if they present theinformation more clearly and powerfully.
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MARUTI SERVICES MASTERS
IINTRODUCTIONNTRODUCTION
MSM is a joint venture of Maruti Suzuki India Limited; Sumitomo Corporation Japan;
Sumitomo Corporation India and Maruti Countrywide (a GE Capital group company)
(The joint venture between companies from 3 leading business
groups had been envisaged to leverage the strengths, knowledge base and
resources of each strategic partner to the maximum advantage of the joint venture
company).
Branches of MSM:-
1. MSM Okhla(Main Branch) Established on 13th
August 1999
F39, Okhla Industrial. Area Phase II, (Near C Lal
Chowk) New Delhi-20
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2. MSM GTK, Established 17th August 2006
9, SSI, GTK Road (Near KDR Factory) Delhi-33.
3. MSM Chennai, Established on 30th January 2004
49, South Phase, Thiru-vi-ka Industrial Estate,
(Behind Eveready Factory), Ekkadutangal,
Chennai-600032.
Objectives of MSM:-
To set up model automobile workshops, having
superior technology, systems and processes, in order
to satisfy customer needs to a greater level and also
act as a model to other players.
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To provide the complete range of services to the
Maruti customer over the entire product life cycle,
thereby becoming a single window for all customer
needs.
Business Portfolio:-
Service & Repairs.
Body & Paint Repairs (Accident Repairs).
Sale of Maruti Genuine Parts & Maruti Genuine
Accessories.
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Extended Warranty Program.
Sale of Refurbished Used Cars (True Value).
Used Cars Finance.
Maruti Insurance.
Annual Maintenance Contract.
Customer Care.
MARUTI TRUE VALUE
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Maruti True Value is Indias No 1 organized pre-
owned car brand. True Value is a venture of
indias automobiles manufacturer Maruti
suzuki India Ltd.
Maruti True value business expands the family
of Maruti customers, providing reassurance to
existing Maruti customers about resale of their
cars and further emphasizes Marutis
commitment towards enhancing customer
satisfaction by continuous association during
the vehicle ownership life cycle.
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No one knows your maruti better than Maruti
based on this premise , Maruti channelizes its
expertise to ensure that transactions in pre-
owned cars are transparent and fair. Through
that the company endeavours to extend therelationship and emotional connect that that it
enjoys with the customer.
True value has transparent and fair evaluation
process, which is currently missing in the
largely unorganized market pre owned cars.
Maruti True Value processes and systems
ensure that the seller gets the right price and is
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paid promptly. Under True Value the seller has
the option to be paid in cash, or get a True
Value car in exchange or a brand new Maruti
Suzuki car in exchange. True Value Category
Cars are refurbished in state of art workshops
using Maruti Genuine Parts and by skilled
technicians. These car are then sold through
our Maruti True Value Outlets.
As a mark of confidence, and to provide
reassurance to customers, every vehicles
bought under Maruti True Value is inspected
and certified by Maruti Engineers and the car
carries a one year warranty and three free
services. Convenient finance options are also
offered to buyer of Maruti True Value Cars.
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FUNCTIONS IN TRUE VALUE
True Value has 7 functions
EVALUATION
PRICING
BUYING
REFURBISHMENT
CERTIFICATION
SALES
WARRENTY & FREE SERVICES
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EVALUATION
When marutis car comes in True Value for
purchasing or our employees from purchase
department go to purchase in market, the first
function done by TRUE VALUE is evaluation.
Under evaluation 120 point is checked which is
divided in 4 parts.
A.Vehicles Details
B.Accessories and other fitments
C.Estimated condition of vehicle
D. Refurbishment to upgrade the vehicle
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A. Vehicle Details
Model Name and address of theowner
Year of manufactureVersion (Non Euro, E-I/II/III)
Transmission Manual/Automatic
Registration NumberColourChasis Number (match with RC
book)Engine Number (match with RC
book)
Phone No.
RC book & original invoice Ok/Not okNo objection certificate from
financier
Yes/ No /N.A
Payment of one time road tax Yes/No ProfessionNo of previous owner (not more
than two
including the present)Items Valuation Date of InspectionService history(RS. 500/-)Balance month insurance
premium(in case of transfer to new
owner)
Any other observation
Current mileage (Rs. 250 per
1000kms. Add in case less than as
compared to standard, which is
10000 k.m /year).
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B. Accessories and other fitments
(Please refer to part c for A/C and accessories for condition of the items
before valuation)
Accessories and other fitments
Status
Valuation
A/C
Yes/NoHeater
Yes/NoPower steering
Yes/NoPower Windows
Yes/NoCentral locking
Yes/NoStereo /Radio
Yes/NoAlloy Wheels
Yes/NoTyres (refer part C, drive train)
Bias/
Valuation nil re-treated tyres
Radial
Cost of new tyres multiply with
percentage
of grove left over and above 25%
Any other fitment
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C. Estimated condition of
vehicle
True values engineers inspects every parts of
the vehicles which includes:
1.Engine
2. Ignition system
3. Fuel system
4.Drive train
5. Brakes parking
6. Suspension
7.Steering8.Body
9. Electrical
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10. A/C and Heater
11. Operation of Accessories shown in section
B
D. REFURBISHMENT TO UPGRADE THE
VEHICLE:
It is required to carry out the following
activities after the vehicle is bought. These
activities are over and above the repairs
requirement which were identified in the
vehicle evaluation sheet
Items Labour
in Rs.
Cost of
material/
Spares in
Rs.Upholstery dry cleaningCarpet dry cleaning and washing of
matsRemoval of stains, marks and
stickersAll oil and filter change
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Rubbing and polishingVehicle serviceWheel rim painting
Engine room cleaning/coating
PRICING:
Pricing are done according to the grid (set by
the company).
Following activities are done by true value for
pricing the vehicle ---
Analyzing the vehicle (120 point check).
estimate the expenses which may occur on
refurbishment.
Evaluate the market price of vehicle.
Evaluate the price of new vehicle
Evaluate the margin.
Buying Price = Expected Selling Price - Part C Part D Other
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cost-Margins + Part A + Part B
PURCHASING:
True value purchase only those vehicle-
Which is not more than 10 years old.
Whose mileage is not 1 lakh km.
Which is not accidental.
Who has not IIIrd owner.
When negotiation between seller and true
value is completed, activity of purchasing is
started.
AT the time of buying following documents are
required:
Original R.C
Original Insurance Policy
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Letter to Insurance
Form 29 & 30 Form 35- NOC
Original /Photocopy of Sale Invoice
Delivery Receipt
Transfer of ownership letter/Affidavit
ID, ADD & sign proof of owner.
PAN No. of seller
ID, Add & Sign proof of Dealer
PAN No. of Dealer or Form 60
IIIrd Party payment letter
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REFURBISHMENT PROCESS:
After purchasing, vehicle is sent to refurbishment
department. Here refurbishment process is started.
A job order card is opened. Demanded repair is
mentioned in the job card (as per vehicle check).
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Job card is prepared for solving following vehicle
related problems.
1.Mechanical problems
2.Electrical problems
3. Body job problems
1. Mechanical problems :
Engine room or underhood related points
Underbody check points
Inside vehicle check points
Engine Room Check Points
If there is any problem in engine room, check or
repair thedefected parts. As per
1. Coolant, radiator & all hoses pipes. (quality,
level, leakage)
2. Engine oil(quality, level and leakage)
3. Water pump and AC belt(tension)
4. Power steering fluid(level and leakage)
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5. Windshield washer fluid(level and leakage)
6. Brake fluid and hoses(leakage, connection and
level)
7. Fuel system and hoses(leakage and connection)
8. Battery (fixing)
9. Engine idle speed
10. All vacuum hoses(connection and leakage)
11.HT cords (connection)
12. Others (wiring harness, all coupler connections)
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Under body:
1. Transmission, Transfer and Differential
oil(leakage, level)
2. Transmission, transfer and differential mounting
bolts and nuts(tightness)
3. Propeller shaft (tightness)
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4. Steering gear box ( or case)(tightness, leakage,
damage)
5. Suspension and rubber bushes (tightness,
damage)
6. Tyres (damage, inflation pressure and fixing)
7. Wheels and free wheeling hubs (tightness,
operation)
8. Brake lines(damage, leakage)
9. Fuel lines & fuel tank (damage, leakage,
connection)
10. Under body (damages, hitted )
11. Exhaust system (leakage damage)
12. Front drive shaft (tightness, damage)13. Others (wiring harness, wires and hoses)
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Inside Vehicle:
1.Steering wheel and column( play, lock,
operation)
2. Pedals (operation, travels, play)
3. Parking brakes lever (stroke, operation)
4. Seats(fixing, operation)
5. Seat belts(tightness, damage, operation)
6. Rear view mirror(fixing, operation)
7. Heater and Air-conditioner(operation)
8. Sun visors (fixing, operation)
9. Glove box (lock)
10.Door inside (operation, lock)
11. Door windows (operation)
12.Gear lever (operation and lock)
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2.Electrical problems :
1. Battery(connection and condition)
2. Hazard operations
3. Head light( focusing, operation)
4. All wiring harness (coupler, wires,
connection)
5. All lights (operation and lenses)
6. Fuse boxes
7. All switches and buzzers (operations)
8. All Power window switch (operation)
9. Stereo and speakers (operation)
10. Combination switch (operation)
11. Door switch (operation)
12. All accessories (operations)
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3.Body Job problems :
1. Hood (fixing ,locking)
2. Paint finishing on whole body
3. Dents and scratches on whole body
4.Doors (operation, lock)
5.Weather strip (damage, detachment)
6. Fuel tank lid (operation)
7. Bumpers and mud flap (fitment)
8.Dickey (operation and lock)
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Road Test:
1. Engine start (start operation)
2. Clutch (operation)
3. Gearshift (operation)
4. Brake (operation)
5. Steering (operation)
6. Engine (operation)
7. Meters & Gauges (operation)
8. Seat belts (lock)
9. Abnormal noises & abnormal vibration
10. Cruise control
Washing and cleaning:
1.Under body wash and wheel arch
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2.Engine compartment
3.Interior cleaning
a. Vacuuming
b. Footmats
c. Doors trim
d. Seat drycleaning
e. Deshboard polish
f. Roof cleaning
4. exterior cleaning
a. Full vehicle body wash
b. Rubbing & polishing
c. Tyre polish
d. All glasses cleaninge. Wheel rim cleaning
SALES:
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After refurbishment vehicles are brought for sale.
There are many ways through true value advertise theirproduct
They give ad to the newspaper
They distribute leaflet
They do telephone calling.
They advertise through their website
Time to time they organize fair called MEGA SALE
MELA or USED CAR SALE MELA.
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Display and sales of used cars: The display and
sales of used cars will be in a parking lot near the
dealership. There will be a counter for used car finance at
the lot too. In order to generate customer pull for used car
sales, it is proposed to offer warranty on vehicles.
PRICE: selling are fixed according to the grid and it
is fixed price.
Document required at the time of sale:
1. Identity, address and signature proof of the buyer
(anyone of the following)
i. Passport
ii. Election card
iii. Ration card
iv. Life insurance policy
v. MTNL Bill
vi. Electicity bill
vii. Nationalised bank pass book
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2. Pan card or form 60 of the buyer
3. Form 30 to be signed and filled by buyer
4. Form 34 to be stamped and signed by buyer
5. Booking form
6. Approval for change in MRP
7. Sales managers sign on sale approval form
8. Sales managers sign on refurbishment bills
9. New insurance policy
10. Insurance already existing:-
i. Original policy
ii. NCB Amount (if required)
iii. Insurance undertaking
Warranty and services:
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True value provides warranty and free services to
their customer on purchasing the vehicle.
Warranty is provided according to the category of
vechicle which is given below in the table.
Catego
ry
Age Warrenty Services
GR 1-7years 1year or
15000km
3 free
servicesXR 8 -10years 6month or
7500km
3 free
servicesPR More than 10
years
No warranty 3 free
services
Coverage:
This warranty covers mechanical and electrical
components, included in the manufacturers original
build specifications except exclusions indicated.
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Exclusions:
This warranty shall not apply to:
a)normal maintenance service required other
than the free inspection services, including
without limitation, oil and fluid changes,
air/fuel/oil filters, headlight aiming, fastener re-
tightening, wheel balancing, wheel alignment
and tyre rotation, cleaning of carburettor or
injectors, adjustments of carburettors, ignition
timing and valve clearance.
b)The replacement of normal wear parts
including without limitation bulbs, fuses,
battery, tyres and tubes, spark plugs, contactbreaker point, condenser, belts, hoses, wiper
blades and brushes.
c)Any vehicle which has been used for motor
sports activity, competition, racing or
commercial use, for example a taxi.
d)Any defect caused by misuse, negligence,
abnormal use or insufficient care.
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e)Any vehicle which has not been operated in
accordance with the operating instructions.
f) Any vehicle which has not been used for
purpose other than it was designed for.
g)Insignificant defects which do not affect the
function of vehicle including without limitation,
sound, vibration and fluid seep.
h)Any natural wear and tear including without
limitation, ageing etc.
i) Any parts including seal and gaskets that are
subject to replacement or re-fitment as part of
normal servicing in the long-term maintenance
schedule.j) Accessories fitted in vehicle not approved by
maruti.
k) Paintwork, bodywork and mouldings, water
entry in to the vehicle, corrosion of any part of
the body, glass, lenses, lock cylinders and keys,
interior trims.
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l) V-belts, hoses and gas leaks in case of Air-
conditioned vehicles.
m) Catalytic converters and mufflers
n)Rubber and plastic parts except oil seals and
glass run.
o) Any vehicle which has been assembled, dis-
assembled, adjusted or repaired by other than
Maruti authorized True value dealer.
p) Any repairs or replacement required as a result
of accident or collision.
q)Any malfunctioning due to bad fuel quality is
not covered.
FREE INSPECTION SERVICES:
On purchase of Maruti True Value pre-owned
vehicle three free services are provided .
The said free services would be available at the
following intervals or mileage.
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First free inspection service: within 45
to 60 days or running 1000 ~ 1500 kms,
over and above odometer reading at the
time of delivery, whichever occur earlier.
Second free inspection service: within
90 to 120 days or running 5000 ~ 5500
kms, over and above odometer reading at
the time of delivery, whichever occur
earlier.
Third free services: within 210 to 240
days or running 10000 ~ 10500 kms, over
and above odometer reading at the time of
delivery, whichever occur earlier.
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First free service -(1000 1500 km over and above odometer reading at the
time of delivery or 45 60 days whichever come first)
Based on odometer reading, other jobs are also to be
carried out as per long term maintenance schedule.
Engine :
1. Water pump/alternator belt tension(adjust)
2. Engine coolant (level, leakage)
3. Cooling system hoses & connections (leakage, damage)
4. Engine oil (level, leakage)
Fuel :
1. Fuel filter, fuel tank cap, fuel lines and connections
(leakage)
Clutch and transmission:
1. Clutch pedal(play)
2. Clutch slipping (dragging, damage)3. Transmission/transfer/differential oil (level, leakage)
4. Automatic transmission fluid (level, leakage)
5. Hoses A/T fluid (inspect)
6. Gear shifter cable (operation)
Brake:
1. Brake fluid (level, leakage)
2. Brake pedal(pedal to wall clearance)
3. Parking brake lever (play)
4. Brake hoses and pipes (level, leakage)
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5. Brake shoe to drum clearance (adjust)
Wheel:1. Tyres (air pressure, abnormal wear, damage)
2. Wheels (inspect)
Front and rear suspension:
1. Struts/shock absorbers (oil leakage)
Steering:
1. Steering wheel (play)2. Steering gear box (oil leakage)
3. All rods & arms (loose, damage, wear)
4. Power steering system (oil level, leakage)
Electrical :
1. Battery electrolyte (level, leakage)
2. Lighting system/horn (operation)
Body:
1. All latches, hinges & locks/central locking (operation)
For maruti air conditioned vehicles
1. Drive belt (tension)
2. Check receiver drier bubbles
3. Check functioning of recirc flap
4. Check all hose joints
Road test:
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1. Operation of brakes, clutch, gear shifting and
speedometer
2. Body & chassis noise
2nd free service:
Engine:
1. Water pump/Alternator belt tension (inspect)
2. Engine coolant (level, leakage)
3. Engine oil (level, leakage)
4. Cooling system hoses & connections (level, leakage)
5. Valve clearance (adjust)
6. Spark plugs (clean & adjust gap)
7. Exhaust system (noise, leakage)
8. PCV system (hoses, connection, valve)
Fuel:
1. Air cleaner (clean)
2. Accelerator cable & shaft (inspect & lubricate)3. Fuel filter (replace if carburetor version), fuel tank cap,
fuel lines and connections (leakage)
Clutch and transmission:
1. Clutch pedal
2. Clutch slipping (dragging, damage)
3. Transmission oil/transfer/differential oil (level, leakage)
4. Automatic transmission fluid (level, leakage)
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5. Hose A/T fluid (inspect)
6. Drive shaft boots (damage)
Brake:
1. Brake fluid (level, leakage)
2. Brake pedal (pedal to wall clearance)
3. Parking brake lever (play)
4. Brake disc & pads (inspect)
5. Brakes hoses & pipes (level, leakage)
6. Brake shoe to drum clearance (adjust)
Wheel:
1. Tyres (air pressure, abnormal wear, rotation)
2. Wheels (inspect)
3. Front/ rear wheel bearing (loose/ damage)
Front and rear suspension:
1. Suspension strut/shock absorber (oil, leakage)
2. Suspension arm, knuckle, rear spring (damage, loose)
3. All nuts and bolts tighten
Steering:
1. Steering wheel (play)
2. Steering gear box (oil, leakage)
3. All roads & arms (loose, damage, wear)
4. Power steering system (oil level, leakage)
Electrical:
1. Battery electrolyte (level, leakage)
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2. Lighting system/horn (operation)
3. Wiring harness connections (looseness)
Body:
1. All latches, hinges & locks/central locking
(operation/lubrication)
2. All chassis nuts and bolts (inspect)
For maruti air conditioned vehicles
1. Drive belt (tension, damage)
2. Check receiver drier bubbles3. Check functioning of recirc flap
4. Check all hoses joints
5. Tighten compressor mounting bolts
6. Clean condenser with low pressure water
Road test:
1. Operation of brakes, clutch gear shifting and
speedometer
2. Body & chassis noise
3rd free service:
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Engine:
1. Water pump/Alternator belt tension (inspect)
2. Engine coolant (level, leakage)
3. Engine oil and oil filter (replace)
4. Cooling system hoses & connections (leakage, damage)
5. spark plugs (clean & adjust gap)
replace if carburetor version
6. cylinder head & manifold nuts & bolts (tight)
Fuel :1. Air cleaner (clean)
2. Accelerator cable & shaft (inspect & lubricate)
3. Fuel filter (replace if carburetor version), fuel tank cap,
fuel lines and connections (leakage)
Clutch and transmission:
1. Clutch pedal
2. Clutch slipping (dragging, damage)3. Transmission oil/transfer/differential oil (level, leakage)
4. Automatic transmission fluid (level, leakage)
5. Hose A/T fluid (inspect)
6. Drive shaft boots (inspect)
7. Propeller shaft play (inspect)
8. Universal joints slack (inspect)
Brake:
1. Brake fluid (level, leakage)
2. Brake pedal (pedal to wall clearance)
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3. Parking brake lever (play)
4. Brake disc & pads (inspect)
5. Brakes hoses & pipes (level, leakage)6. Brake drum and shoes (inspect)
7. Brake shoe to drum clearance (adjust)
Wheel:
1. Tyres (air pressure, abnormal wear, rotation)
2. Wheels (inspect)
3. Front/ rear wheel bearing (loose/ damage)
Front and rear suspension:
1. Suspension strut/shock absorber (oil, leakage)
2. Suspension arm, knuckle, rear spring (damage, loose)
3. All nuts and bolts tighten
Steering:
1. Steering wheel (play)
2. Steering gear box (oil, leakage)
3. All roads & arms (loose, damage, wear)
4. Power steering system (oil level, leakage)
Electrical:
1. Battery electrolyte (level, leakage)
2. Lighting system/horn (operation)3. Wiring harness connections (looseness)
Body:
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1. All latches, hinges & locks/central locking
(operation/lubrication)
2. All chassis nuts and bolts (inspect)
For maruti air conditioned vehicles
1. Drive belt (tension, damage)
2. Check receiver drier bubbles
3. Check functioning of recirc flap
4. Check all hoses joints
5. Tighten compressor mounting bolts
6. Clean condenser with low pressure water
Road test:
1. Operation of brakes, clutch gear shifting and
speedometer
2. Body & chassis noise
Competitors :
All vehicle company are selling their used car with different
names which is given below.
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Hundai Advantage
Toyota Utrust
Tata TMAHonda auto trust
CONCLUSIONS:
Maruti True Value business expands the family of Maruti customers,providing reassurance to existing Maruti customers about resale of
their cars and further emphasizes Marutis Commitment towardsenhancing customer satisfaction by continuous association during thevehicle ownership life cycle.No one knows your Maruti car better than Maruti - based on thispremise, Maruti chanalises its expertise to ensure that transactions inpre owned cars are transparent and fair. Through that, the companyendeavors to extend the relationship and emotional connect that itenjoys with the customer.
True Value has transparent and fair evaluation process, which iscurrently missing in the largely unorganized market for pre-owned cars.
Maruti True Value processes and systems ensure that the seller getsthe right price and is paid promptly.
Under True Value, the seller has the option to be paid in cash /cheque,or get a True Value car in exchange or a brand new Maruti Suzuki carin exchange. True Value category cars bought by Maruti True Valuedealers are taken to state-of-the-art workshops.True Value Category cars are refurbished in state of art workshopsusing Maruti Genuine Parts and by skilled technicians. These cars arethen sold through maruti True Value outlets.
As a mark of confidence, and to provide reassurance to customers,every vehicle bought under Maruti True Value is inspected andcertified by Maruti Engineers and the Car carries a one-year warrantyand three free services. Convenient finance options are also offered tobuyers of Maruti True Value cars
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MARUTI TRUE VALUE TRIUMPHS
Indias No 1 organized pre owned car brand
Indias largest certified used car dealer network
Indias First OEM Supported used car brand
Professionally trained manpower
Best warranty coverage
First pre-owned car website featured in the
famous Marketing Management book by
renowned Management Guru Philip Kotler
First structured evaluation and Pricing system
Complete peace of mind
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