Progress WhatsUp Gold

April 2021

PRODUCT SCORECARD

Progress WhatsUp GoldNetwork Monitoring Improving and Accelerating Enterprise

Software Evaluation and Selection

14 Oak Park DriveBedford, MAUnited States

(781) 280-4000

https://progress.com

https://www.linkedin.com/company/progress-software/

100,000 Customers3,117 Employees

69Reviews

https://progress.com/

https://www.linkedin.com/company/progress-software/

Product Scorecard / Table of Contents

Progress WhatsUp GoldProduct Scorecard ContentsExecutive Summary 3

Vendor Capability Satisfaction 4

Product Feature Satisfaction 5

Emotional Footprint 6

Reasons for Leaving or Joining 10

Implementation 13

Staffing and Ownership 14

Selection Decisions 15

Market Size Comparison 16

Comparisons 17

Comments 18

How to Use the ScorecardThe Product Scorecard is a comprehensive report designed to help clients make better purchasingdecisions.

Data in the report is collected from real end users’ of the product and analyzed in an exhaustive fashionwith extensive data analytics.

Use this report to understand whether this product is right for your organization.

Product Scorecard / Executive Summary

NUMBER OF REVIEWS

69Progress WhatsUpGoldNETWORKMONITORING

Avoid downtime with a network monitoring solution that covers you from the network edge to the cloud. See developing issuesbefore users report them. Troubleshoot faster from an interactive topology map that shows connectivity and dependencies.

3,117 Employees100,000 Customershttps://progress.com

14 Oak Park DriveBedford, MAUnited States

The composite satisfaction score (Composite Score) is an average of four different areas of evaluation: Net EmotionalFootprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measuresuser emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).

emotional-footprint-awards

8.3/10 COMPOSITE SCORE

Likeliness to Recommend

Promoters 61%

Passives 32%

Detractors 7%

RANK OUT OF 17

2ndLIKELINESS TO RECOMMEND

85%NETWORK MONITORING CATEGORY

Plan to Renew

Definitely 70%

Probably 29%

Probably Not 1%

Definitely Not 0%

RANK OUT OF 17

1stPLAN TO RENEW


Satisfaction that Cost is Fair Relative to Value

Delighted 33%

Highly Satisfied 63%

AlmostSatisfied

3%

Disappointed 1%

RANK OUT OF 17

2ndSATISFACTION


3

Product Scorecard / Vendor Capability Satisfaction

VendorCapability SatisfactionWhen making the right purchasing decision, use peer satisfaction ratings to decipher Progress WhatsUp Gold’s strengthsand weaknesses, and determine which capabilities matter most to you. A scale of satisfaction ranging from Disappoints,Almost Satisfies, Highly Satisfies, and Delights is applied to each core vendor capability providing an ability to understandsatisfaction across several business and IT competencies.

How satisfied are you with the following Progress WhatsUp Gold capabilities?

Ease of Customization

38%OF CLIENTSARE DELIGHTED

The ability to scale the solutionto a business’ unique needs.Don’t get bogged down in adifficult customization; use thisdata to make sure you can easilyachieve the functionality youneed for your particular situation.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints

DEGREE OF SATISFACTION

Ranked

1stof 17 inNetworkMonitoring

80%SATISFACTION

74%CATEGORYAVERAGE

Ease of Implementation


The ability to implement thesolution without unnecessarydisruption.Successfully implementing newsoftware is necessary to realizeits full value and promote enduser adoption. This dataindicates whether or not theproduct is easy to implement.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked

2ndof 17 inNetworkMonitoring

83%SATISFACTION

76%CATEGORYAVERAGE

Ease of IT Administration


Ease of use of the backenduser interface.This data indicates whether ITpersonnel will be able to resolveissues and performconfigurations efficiently andeffectively.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked

2ndof 17 inNetworkMonitoring

82%SATISFACTION

77%CATEGORYAVERAGE

Vendor Support


The ability to receive timelyand sufficient support.The importance of vendorsupport will vary for eachorganization depending oninternal capabilities, but therewill always be issues that onlythe vendor can resolve.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked

3rdof 17 inNetworkMonitoring

82%SATISFACTION

76%CATEGORYAVERAGE

Breadth of Features


The ability to perform a widevariety of tasks.Users prefer feature richsoftware that enables them toperform diverse series of tasks.This data expresses usersatisfaction with the product’sbreadth of features.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked


79%SATISFACTION

76%CATEGORYAVERAGE

Availability and Quality of Training


Quality training allowsemployees to take fulladvantage of the software.Effective and readily availabletraining enables users to get themost out of the software you’vechosen. Use this section to makesure your vendor’s trainingprograms and materials measureup.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked


77%SATISFACTION

73%CATEGORYAVERAGE

Quality of Features


The ability to perform at orabove industry standards.Feature quality is just asimportant as quantity. Use thisdata to determine if this productwill do what you’re purchasing itto do, easily, intuitively, reliably,and effectively.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked

4thof 17 inNetworkMonitoring

80%SATISFACTION

77%CATEGORYAVERAGE

Usability and Intuitiveness


The ability to reduce trainingdue to intuitive design.End user learning curves cost theorganization money. Payattention to your end users’technical ability to determinehow important UX is in yourpurchase.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked


79%SATISFACTION

75%CATEGORYAVERAGE

Business Value Created


The ability to bring value to theorganization.Software needs to create valuefor employees, customers,partners, and, ultimately,shareholders. This dataexpresses user satisfaction – orlack thereof – with the product’sbusiness value.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked


80%SATISFACTION

76%CATEGORYAVERAGE

Product Strategy and Rate of Improvement


The ability to adapt to marketchange.Vendors who don’t stay on top ofemerging needs and trends won’tenable you to meet your businessgoals. Use this data to separateinnovators from imposters.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked


76%SATISFACTION

74%CATEGORYAVERAGE

Ease of Data Integration


The ability to seamlesslyintegrate data.Use this data to determinewhether the product will causeheadaches or make dataintegration easy.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked


77%SATISFACTION

76%CATEGORYAVERAGE

4

Product Scorecard / Product Feature Satisfaction

ProductFeature SatisfactionPay attention to the features you need for your scenario by evaluating peer feature satisfaction ratings. Tolerate lowscores on features that do not impact your business, instead focus on scores being high for features that matter. A scaleof satisfaction ranging from Disappoints, Almost Satisfies, Highly Satisfies, and Delights is applied to each feature coreto the Network Monitoring market.

How satisfied are you with the following Progress WhatsUp Gold features and functionalities?

NETWORK MONITORING

MANDATORY FEATURES

Operational Dashboard


Includes alerts andnotifications, KPIs, visualanalytics, and interactivefeatures.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked


87%SATISFACTION

79%CATEGORYAVERAGE

Fault Management


Includes logs, threat detection,root-cause analysis, andtechnical support andtroubleshooting.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked


82%SATISFACTION

74%CATEGORYAVERAGE

Network Reporting


Includes dashboardvisualizations and detailedsummary reporting for dataanalysis.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked


82%SATISFACTION

76%CATEGORYAVERAGE

Network Environment Monitoring


Includes hardware sensors,water sensors, temperaturemonitoring, and motionsensors, and other non-SNMPdevices.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked


82%SATISFACTION

77%CATEGORYAVERAGE

Network Compliance Management


Includes compliance controls,compliance rules engine, andcompliance monitoring andremediation

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked


80%SATISFACTION

75%CATEGORYAVERAGE

Network Performance Management


Includes network performanceanalysis, bandwidthmonitoring, and capacityplanning.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked


83%SATISFACTION

78%CATEGORYAVERAGE

Network Quality of Service


Includes quality of service(QoS) monitoring, andperformance checks.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked


79%SATISFACTION

76%CATEGORYAVERAGE

Network Configuration Management


Provide configuration changetracking, configuration backupscheduling, and compliancemonitoring for definedstandards.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked


78%SATISFACTION

75%CATEGORYAVERAGE

Network Mapping


Visually map your network(e.g. devices and noderelationships) to assist withmonitoring and managing yournetwork.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked


79%SATISFACTION

75%CATEGORYAVERAGE

Traffic Monitoring


Includes traffic flow analysis,network traffic capturing andrecording, and network trafficsensors.

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked


80%SATISFACTION

77%CATEGORYAVERAGE

Network Analytics


Drive towards intelligentnetwork operations bycombining the power ofautomation and monitoringdata

Delights

HighlySatisfies

AlmostSatisfies

Disappoints


Ranked


79%SATISFACTION

76%CATEGORYAVERAGE

5

Product Scorecard / Emotional Footprint

PROGRESS WHATSUP GOLD

Word CloudAs organizations become more and more dependent on software to automate andstreamline operations, users are developing strong emotional connections to theirapplications and vendors. The SoftwareReviews Word Cloud aggregates the mostcommonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.Additional data about each of the emotional sentiments can be found on the followingpages.

WORD SIZE is driven by the strength of the sentiment.

Weak Strong

NEGATIVE POSITIVENEUTRAL

WORD COLOUR is driven by the number of reviews that share the sentiment.

TRUSTWORTHY EFFECTIVECONTINUALLY IMPROVING

FRIENDLY NEGOTIATION

TRANSPARENT

ENABLES PRODUCTIVITY RELIABLERESPECTFUL

CRITICAL

CLIENT'S INTEREST FIRSTGENEROSITY

OVER DELIVERED FAIR

PERFORMANCE ENHANCING

CARINGSAVES TIME

HELPS INNOVATEINCLUDES PRODUCT ENHANCEMENTS

ALTRUISTIC

INTEGRITYSECURITY PROTECTS

EFFICIENT

INSPIRING

LOVE

6


PROGRESS WHATSUP GOLD

EmotionalFootprintImportance toProfessional SuccessHow important is Progress WhatsUp Gold to yourcurrent professional success?

Strength ofEmotional ConnectionOverall, describe the strength of your emotionalconnection to Progress WhatsUp Gold

CRITICAL

82%

4%IRRELEVANT

LOVE

84%

3%HATE

B2B purchasing decisions not only rely on data and facts, but also gutinstinct and emotional inputs. A vendors’ Emotional Footprint can influencewhether a client chooses to do business with the organization. Theinformation displayed below represents the emotional sentiment held by endusers of the software based on their experience with the vendor. Responsesare captured on an eight-point scale.

EMOTIONAL SPECTRUM SCALE

NETEMOTIONALFOOTPRINTPROGRESS WHATSUP GOLD

+85

-4 -3 -2 -1 +1 +2 +3 +4

POSITIVENEGATIVE NEUTRAL

%POSITIVE

- %NEGATIVE

=NETEMOTIONALFOOTPRINT

Strategy andInnovation

A score ranging from minus 4 to plus 4 isapplied to each individual’s emotionalreaction to each question.

As a customer, please share your feelingsacross Progress WhatsUp Gold's Strategyand Innovation

INCLUDES PRODUCTENHANCEMENTS

92%

5%CHARGES FOR PRODUCT

ENHANCEMENTS

HELPS INNOVATE

86%

0%ROADBLOCK TO INNOVATION

INSPIRING

86%

2%DESPISED

APPRECIATES INCUMBENT STATUS

82%

0%LEVERAGES INCUMBENT STATUS

CONTINUALLY IMPROVING

78%

5%STAGNANT

7


ServiceExperienceAs a customer, please share yourfeelings across Progress WhatsUp GoldService Experience

RESPECTFUL

97%

0%DISRESPECTFUL

SAVES TIME

90%

2%WASTES TIME

EFFICIENT

89%

3%BUREAUCRATIC

CARING

87%

0%NEGLECTFUL

EFFECTIVE

84%

2%FRUSTRATING

ProductExperienceAs a customer, please share yourfeelings across Progress WhatsUp Gold'sProduct Experience

ENABLES PRODUCTIVITY

97%

0%RESTRICTS PRODUCTIVITY

RELIABLE

95%

2%UNRELIABLE

PERFORMANCE ENHANCING

93%

2%PERFORMANCE RESTRICTING

UNIQUE FEATURES

85%

3%COMMODITY FEATURES

SECURITY PROTECTS

82%

6%SECURITY FRUSTRATES

Negotiation andContract ExperienceAs a customer, please share yourfeelings across Progress WhatsUp Gold'sNegotiation and Contract

TRANSPARENT

85%

3%DECEPTIVE

FRIENDLY NEGOTIATION

85%

3%HARDBALL TACTICS

GENEROSITY

78%

3%GREED

CLIENT'S INTEREST FIRST

74%

8%VENDOR'S INTEREST FIRST

OVER DELIVERED

70%

7%OVER PROMISED

Problem ResolutionExperienceAs a customer, please share yourfeelings across Progress WhatsUp Gold'sProduct Impact

FAIR

95%

0%UNFAIR

CLIENT FRIENDLY POLICIES

92%

2%VENDOR FRIENDLY POLICIES

INTEGRITY

90%

0%LACK OF INTEGRITY

TRUSTWORTHY

90%

2%BIG FAT LIARS

ALTRUISTIC

89%

0%SELFISH

8


Relationships and

InteractionWhen interacting with Progress WhatsUp Gold your peers express the following positive and negative sentiments across severalteams. Use this to assess this vendors’ service orientation and ease of partnership.

Based on your interactions and relationships with Progress WhatsUp Gold, please summarize what you experienced

93% POSITIVESENTIMENTS

1% NEGATIVESENTIMENTS

NETRELATIONSHIP

FOOTPRINT

+92

Sales TeamFRIENDLY / CARING

85%

8%INDIFFERENT / UNPLEASANT

EFFECTIVE / KNOWLEDGEABLE

92%

0%INEFFECTIVE / UNHELPFUL

Technical and Product SpecialistsEFFECTIVE / KNOWLEDGEABLE

92%


FRIENDLY / CARING

96%


Client Service TeamEFFECTIVE / KNOWLEDGEABLE

88%


FRIENDLY / CARING

100%


Leadership TeamEFFECTIVE / KNOWLEDGEABLE

100%


FRIENDLY / CARING

100%


9

Product Scorecard / Reasons for Leaving and Joining

1 PERSON HASJOINED

100%MORE SATISFIED

1 PERSON HASJOINED

90%MORE SATISFIED

1 PERSON HASJOINED

90%MORE SATISFIED

LeavingProgress WhatsUp GoldWhen leaving a vendor try to understand whether the move has increased or decreasedsatisfaction to determine if it was the right decision. Assess how many people are leaving andwhy to determine if selecting them is the right decision.

Which product did you use prior to Progress Software? How much more or less satisfied are you withProgress Software than you were with your previous vendor? Why did you switch?

3 people havereported leaving

Progress WhatsUp Gold

PEOPLE ARE

94%MORE SATISFIEDWITH THEIR NEWVENDOR ONAVERAGE

Primary Reason for Leaving Progress WhatsUp Gold Companies face different issues with different vendors that spark a need to changesoftware. See the top reasons peers tend to leave Progress WhatsUp Gold and who theytend to leave for.

COST FUNCTIONALITY SERVICES ARCHITECTURE CHANGING NEEDS POLITICAL REASONS VENDOR RATIONALIZATION USABILITY OTHER

67% 33%

0% 0% 0% 0% 0% 0% 0%

10

Product Scorecard / Reasons for Leaving and Joining

Joining Progress WhatsUp GoldSee why clients left which previous vendors for Progress WhatsUp Gold and theiraverage increase or decrease in satisfaction with that move. Determine if your reasonsfor selecting match the most common ones, and predict your own change in satisfactionby looking at your peers.

1 PERSONHAS LEFT

PRIMARY REASON FORLEAVING

1 PERSONHAS LEFT


1 PERSONHAS LEFT


1 PERSONHAS LEFT

ALLOTHER

VENDORS


40% MORE SATISFIEDWITH 50% MORE SATISFIED

WITH 20% MORE SATISFIEDWITH 10% MORE SATISFIED

WITH

4 people are 30% more satisfied with Progress WhatsUp Gold over their previousvendor on average

Cost

Functionality

Services

Architecture

Changing Needs

Political Reasons

Vendor Rationalization

Usability

Other

Cost

Functionality

Services

Architecture

Changing Needs

Political Reasons


Usability

Other

Cost

Functionality

Services

Architecture

Changing Needs

Political Reasons


Usability

Other

Cost

Functionality

Services

Architecture

Changing Needs

Political Reasons


Usability

Other

11

Product Scorecard / Licensing and Cost

What Discounts areAvailable?Every company provides discounts, but pricing flexibility changes per vendor.

Have you been able to negotiate a discount or price reduction?

31%OF ORGANIZATIONS HAVERECEIVED DISCOUNTS AT INITIALPURCHASE OR AT RENEWAL

Primary Reason ForDiscount

Reasons for discounts vary. Analyze themost popular types of discounts providedfrom Progress WhatsUp Gold.

Please select the primary reason for thediscount or price reduction.

Discount % Provided What percent discount or price reductiondid you receive or negotiate from the initiallist price?

% OFRESPONDENTS

% OF DISCOUNT 0% 6 - 10% 11 - 25% 26 - 50% 51+%

What are Clients of ProgressWhatsUp Gold Planning toSpend Next Year?Please indicate your expected percentage increase or decrease due to adding or removing modules or services next year, as well as the expectedpercentage increase or decrease in cost per license.

Based on satisfaction, and broken up into buckets of thirds, see whether satisfaction correlates with anticipated spend.

BOTTOM 3RDRANKEDSATISFACTION

MIDDLE 3RDRANKEDSATISFACTION

TOP 3RDRANKEDSATISFACTION

COST PERLICENSE

5%

COST PERLICENSE

2%

COST PERLICENSE

2%

# OFLICENSES

11%

# OFLICENSES

1%

# OFLICENSES

2%

ADD-ONCOSTS

3%

ADD-ONCOSTS

1%

ADD-ONCOSTS

3%

Multi-Year CommitmentOptimized Usage or LicensesVendor Management and Ne…Volume Purchase

Legend17%

31%

35%

17%

69%

6%13%

7% 5%

12

Product Scorecard / Implementation

IMPLEMENTATION TYPE% of respondents

IMPLEMENTATIONSATISFACTION

AVGWEEKS

WEEKSTO IMPLEMENT

AVGCOST

COSTTO IMPLEMENT

1.0 $5,000

3.2 $1,167

2.4 $4,250

2.2 $578

2.5 $10,000

Implementationvs Satisfaction

See how popular different types of implementation can influence satisfaction with Progress WhatsUp Gold, the time taken toimplement the product, and the cost associated. Use cost, time, and satisfaction levels to make the right decision for you.

With the Vendorand a Third Party 3% 100%

With the Vendor 21% 86%

MinimalImplementationRequired

31% 85%

IndependentImplementation 41% 83%

With a ThirdParty 3% 76%

TrainingHow much have you spent on formal user and administrative training inthe last year? How much do you need to spend on training in order toreceive the most out of the product? See how the amount spent on traininginfluences likeliness to recommend. Determine whether it’s worth payingfor training at all.

88%of Companies SpentZero Dollars on Training

NO TRAINING

Average Likeliness to Recommend

90%

Change in Likeliness to RecommendWhen They Spend an Average of

$387 ON TRAINING


100%

OrganizationsExperience a +10%

Change in Likeliness to RecommendWhen They Spend an Average of

$5,700 ON TRAINING


78%

OrganizationsExperience a -12%

2 3 4 5 6 7 8 9 10 11 5k 5k 5k 5k 5k 5k 5k 5k 5k 5k

2 4 6 8 10 12 14 16 18 20 800 1.6k 2.4k 3.2k 4k 4.8k 5.6k 6.4k 7.2k

1.6 3.2 4.8 6.4 8 9.6 11.2 12.8 14.4 16 2k 4k 6k 8k 10k 12k 14k 16k 18k

0.8 1.6 2.4 3.2 4 4.8 5.6 6.4 7.2 250 500 750 1k 1.3k 1.5k 1.8k 2k 2.3k

2 2.2 2.3 2.4 2.5 2.6 2.8 2.9 3 3.1 10k 10k 10k 10k 10k 10k 10k 10k 10k 10k

13

Product Scorecard / Staffing and Ownership

Staffing and Ownership Be prepared. Ensure you staff the maintenance of Progress WhatsUp Gold correctly or risk dissatisfaction. See how likeliness torecommend, satisfaction with the ease of IT administration and satisfaction with the ease of customization correlates with theamount of staff supporting and maintaining the software. Determine how many support staff and developers you’ll need to besuccessful and what they’ll cost.

NUMBER OF IT SUPPORT STAFFREQUIRED

LIKELINESS TO RECOMMENDEASE OF IT ADMINISTRATIONSATISFACTION

EASE OF CUSTOMIZATIONSATISFACTION

3%WITH ~56 MORE

STAFF

5%WITH ~56 MORE

STAFF

8%WITH ~56 MORE

STAFF

92%WITH ~3 STAFF

88%WITH ~3 STAFF

85%WITH ~3 STAFF

14%WITH ~2 LESS

STAFF

10%WITH ~2 LESS

STAFF

18%WITH ~2 LESS

STAFF

NUMBER OF DEVELOPERSREQUIRED

LIKELINESS TO RECOMMENDEASE OF IT ADMINISTRATIONSATISFACTION

EASE OF CUSTOMIZATIONSATISFACTION

8%WITH ~1 MORE

STAFF

13%WITH ~1 MORE

STAFF

10%WITH ~1 MORE

STAFF

91%WITH ~1 STAFF

90%WITH ~1 STAFF

85%WITH ~1 STAFF

6%WITH ~1 LESS

STAFF

7%WITH ~1 LESS

STAFF

16%WITH ~1 LESS

STAFF

$90K $90K $85K $80K

$65K $65K $60K

$50K $42K $40K

$110K

$90K $100K

$75K $70K $65K $65K $60K

$50K $48K $40K

Staff SalariesSALARY SUPPORT

$100K + 0%

$76 - $100K 36%

$51 - $75K 28%

$31 - $50K 27%

<= $30K 0%

SALARY DEVELOPERS

$100K + 9%

$76 - $100K 18%

$51 - $75K 46%

$31 - $50K 27%

<= $30K 0%

Established Clear Ownership

IT OWNERONLY

63%

NOOWNER

13%

BUSINESSAND ITOWNER

21%

BUSINESSOWNER ONLY

3%

Ownership Satisfaction

0 STAFF

1 STAFF

2 STAFF

3 STAFF

4-5 STAFF

6-10 STAFF

11+ STAFF

0%

29%

22%

16%

17%

14%

2%

0 STAFF

1 STAFF

2 STAFF

3 STAFF

4-5 STAFF

6-10 STAFF

11+ STAFF

29%

24%

18%

11%

5%

2%

0%

BUSINESS AND IT OWNER

BUSINESS OWNER ONLY

NO OWNER

IT OWNER ONLY

91%

78%

81%

84%

14

Product Scorecard / Selection Decisions

How SelectionDecisions are Made

Spend the right amount of time making yourdecision. See how formal peers’ selectionprocesses are to allocate appropriate resourcing forthis project.

How much time and effort (in weeks) was spentmaking your selection decision?

Who Made theSelection

Involve the right people when purchasing. See whopeers’ involved in the decision to ensure you’reinvolving the right mix of business and IT.

How many people were involved in the followingcapacities during this vendor selection decision?

# ofDecisionMakers

Businessand ITInvolvement

# ofInfluencers

SelectionMethodologySoftware that is integral to the business needs a full, formal, front-to-backselection process which takes time and resources. Some software can bepurchased with less involvement. Understand what process you shouldundertake.

Selection Process,Oversight,and ApprovalWhat processes, oversights, and approvals were used in your evaluation andselection process?

Discover the most popular types of selection processes, oversights, andapprovals used for Progress WhatsUp Gold. Because companies may usemore than one process when selecting software, these percentages don'tnecessarily add to 100%.

FORMAL INFORMAL

How Effective is theSelection Process 77% EFFECTIVE

% O

F RESPON

DEN

TS

1 WEEK 2 WEEKS 3-5 WEEKS 6-10 WEEKS 11-20 WEEKS 21+ WEEKS

30% 21% 25% 16% 3% 5%

0 1 2-4 5-8 9+

0% 15%

57%20% 8%

IT ONLY MIXED BUSINESS ONLY

38%

62%0%

0 1 2-4 5-8 9+

IT ONLY

0% 47% 40% 13% 0%

0 1 2-4 5-8 9+

MIXED

0% 0% 47% 42% 11%

0 1 2-4 5-8 9+

BUSINESS ONLY

0%

100%

0% 0% 0%

Enterprise ArchitectureOversight and Approval

Procurement or LegalOversight and ApprovalSecurity Oversight and

Approval

Used a Consultant

Used an RFP Process

Used Formal Decision Criteria

Used ROI or Cost BenefitAnalysis

Used Third Party Data orReports

18%

10%

8%

13%

13%

23%

15%

23%

15

Product Scorecard / Market Size Comparison

Market Size Comparison Most products aren’t well-suited for businesses of all shapes and sizes. See which market segment Progress WhatsUp Gold fitsbest. “Small” businesses range from 1 to 500 employees, “Medium” businesses range from 501 to 5,000 employees, and “Large”businesses have more than 5,000 employees.

CAP40%

COST3%

FEAT39%

ORG18%

SMALL

+52 NET PROMOTER SCORE

Promoters 58%

Passives 36%

NET PROMOTER

Detractors 6%

CAPABILITYSATISFACTION

FEATURESATISFACTION


COSTSATISFACTION

ORG FIT1: COST 2: REPUTATION OF THE VENDOR3: MANAGING RISK AND POTENTIAL FAILURE

IMPORTANCE

PLAN TO RENEW 97%

Delighted 32%


Almost Satisfied 13%

Disappointed 0%

Delighted 38%



Disappointed 1%

Delighted 38%


Almost Satisfied 9%

Disappointed 0%

Delighted 41%


Almost Satisfied 3%

Disappointed 2%

CAP38%

COST3%

FEAT38%

ORG21%

MEDIUM


Promoters 60%

Passives 32%

NET PROMOTER

Detractors 8%


FEATURESATISFACTION


COSTSATISFACTION

ORG FIT1: MANAGING RISK AND POTENTIAL FAILURE 2: COST3: SKILL AND STAFF FIT

IMPORTANCE

PLAN TO RENEW 100%

Delighted 27%



Disappointed 1%

Delighted 34%



Disappointed 0%

Delighted 37%


Almost Satisfied 0%

Disappointed 0%

Delighted 19%


Almost Satisfied 0%

Disappointed 0%

CAP46%

COST3%

FEAT35%

ORG16%

LARGE


Promoters 82%

Passives 18%

NET PROMOTER

Detractors 0%


FEATURESATISFACTION


COSTSATISFACTION

ORG FIT1: COST 2: SKILL AND STAFF FIT3: MANAGING RISK AND POTENTIAL FAILURE

IMPORTANCE

PLAN TO RENEW 100%

Delighted 55%


Almost Satisfied 4%

Disappointed 0%

Delighted 57%


Almost Satisfied 4%

Disappointed 0%

Delighted 55%


Almost Satisfied 0%

Disappointed 0%

Delighted 40%


Almost Satisfied 0%

Disappointed 0%

16

Product Scorecard / Comparisons

# OFYEARS

% OFRESPONDENTS

HOW LIKELY TORECOMMEND?

VENDORCAPABILITY

FEATURES ANDFUNCTIONALITY

LIKELY TORENEW

1 15% 89% 80% 84% 100%

2 10% 89% 82% 79% 100%

3 14% 79% 79% 79% 88%

4 1% 100% 84% 73% 55%

5 7% 97% 93% 90% 100%

6-10 29% 83% 77% 82% 100%

11+ 24% 84% 80% 80% 100%

AVERAGE 86% 80% 82% 99%

Yearsof Ownership

See how longevity of ownership affects satisfaction across theproduct.

In what year did you implement Progress WhatsUp Gold?

INVOLVEMENT % OFRESPONDENTS


VENDORCAPABILITY


LIKELYTORENEW

IT DEVELOPMENT, INTEGRATION, AND ADMINISTRATION 52% 87% 82% 84% 97%

IT LEADER OR MANAGER 51% 90% 84% 85% 100%

INITIAL IMPLEMENTATION 39% 87% 82% 82% 100%

END USER OF APPLICATION 39% 85% 82% 83% 100%

VENDOR SELECTION AND PURCHASING 28% 90% 82% 83% 100%

VENDOR MANAGEMENT AND RENEWAL 12% 90% 87% 88% 100%

BUSINESS LEADER OR MANAGER 7% 81% 83% 84% 100%

AVERAGE 86% 80% 82% 99%

Involvementof Customers

See how involvement with the product affects satisfaction across theproduct. Because users can be involved with a product in more thanone capacity, the % of Respondents column doesn't necessarily add to100%.

What is or was the nature of your involvement with this product?

ROLE % OFRESPONDENTS


VENDORCAPABILITY


LIKELY TORENEW

INFORMATION TECHNOLOGY 83% 87% 80% 82% 100%

C-LEVEL 13% 80% 81% 82% 89%

CONSULTANT 2% 89% 82% 84% 95%

HUMAN RESOURCES 1% 78% 91% 73% 95%

OPERATIONS 1% 89% 89% 89% --

VENDOR MANAGEMENT -- -- -- -- --

INDUSTRY SPECIFIC ROLE -- -- -- -- --

PUBLIC SECTOR -- -- -- -- --

FINANCE -- -- -- -- --

SALES AND MARKETING -- -- -- -- --

STUDENT OR ACADEMIC -- -- -- -- --

AVERAGE 86% 80% 82% 99%

Roleof Customers

See how department or seniority affects satisfaction across theproduct.

Please select your current role.

USAGE % OFRESPONDENTS


VENDORCAPABILITY


LIKELY TORENEW

DAILY 72% 89% 82% 83% 100%

WEEKLY 13% 84% 81% 84% 100%

OCCASIONALLY 10% 75% 71% 75% 100%

RARELY OR NEVER 3% 68% 70% 71% 51%

PREVIOUSLY USED 2% 89% 89% 89% --

AVERAGE 86% 80% 82% 99%

Usage Levelof Customers

See how the frequency of interaction with the product affectssatisfaction.

How often do you use the features and functionality of this software?

17

Product Scorecard / Comments

Oswald R.Role: Information TechnologyIndustry: OtherInvolvement: IT Leader or Manager

Recommends 10/10Excellent product formonitoring devices &network

What differentiates Progress WhatsUpGold from other similar products?

Continual improvement.

What is your favorite aspect of thisproduct?

It just works without little maintenence.

What do you dislike most about thisproduct?

A previous version upgrade was terrible. Theyfixed it after.

What recommendations would you giveto someone considering this product?

Spend sometime reading well its capabilities sothat you can make use of them.

Core Competitive Dimensions

COST, ORGANIZATION, AND ARCHITECTURAL FIT

VENDOR CAPABILITYSATISFACTION

VENDOR CAPABILITYIMPORTANCE

3 Availability and Quality of Training 5

3 Breadth of Features 5

4 Business Value Created 5

4 Ease of Customization 5

2 Ease of Data Integration 5

4 Ease of Implementation 5

4 Ease of IT Administration 5

3 Product Strategy and Rate of

Improvement

5

3 Quality of Features 5

3 Usability and Intuitiveness 5

3 Vendor Support 5

PRODUCT FEATURESATISFACTION

PRODUCT FEATUREIMPORTANCE

4 Fault Management 3

2 Network Analytics 3

2 Network Compliance Management 3

2 Network Configuration Management 3

3 Network Environment Monitoring 3

4 Network Mapping 3

2 Network Performance Management 3

3 Network Quality of Service 3

3 Network Reporting 3

4 Operational Dashboard 3

4 Traffic Monitoring 3

Architectural Fit 1

Sales Experience 1

Cost 2

Existing Relationship 1

Managing Risk 1

Political Reasons 1

Previously Installed 1

Vendor Reputation 1

Vendor Market Share 1

Skill and Staff Fit 1

Social Responsibility 1

John R.Role: Information TechnologyIndustry: OtherInvolvement: Vendor Selection and Purchasing

Recommends 9/10Solid. Effectively monitorsour environment.


We have not really explored options to replaceWUG. It does a solid job for us so there's notmuch motivation to shop a different solution.


Ease of use, availability of data.


Consolidation of datasets can be problematic.


Spend time doing a meaningful proof of conceptwith a variety of use cases. Make sure the POCoccurs over a sufficient time window to provideadequate analysis of both short term and longterm analysis of availability and performance.





- Availability and Quality of Training 5








Improvement

5



3 Vendor Support 5








2 Network Mapping 2






Architectural Fit 2

Sales Experience 2

Cost 2


Managing Risk 2

Political Reasons 2


Vendor Reputation 2




David H.Role: Information TechnologyIndustry: OtherInvolvement: IT Development, Integration, and Administration

Recommends 10/10Easy to setup and a greattool to use!


The level of customer service and thewillingness of Progress employees to assist usat every turn with sales and post-sales support.


How simple it is to put in place and howconvenient it is for us to get a snapshot of whatis going on in our network.


It's not intuitive to setup different levels of alerts,it requires some time to get it setup.


I highly recommend investing in some training tomake implementation that much easier. You'llget more out of this product if you do that!













Improvement

3



4 Vendor Support 3





- Network Compliance Management 4



4 Network Mapping 5


- Network Quality of Service 4



- Traffic Monitoring 3

Architectural Fit 2

Sales Experience 2

Cost 3


Managing Risk 2

Political Reasons 2


Vendor Reputation 2




18


David B.Role: Information TechnologyIndustry: OtherInvolvement: Vendor Selection and Purchasing

Recommends 10/10Easy to implement anduse, great product!


Easy to implement and use.


Easy to implement and use.


Some of the UI can be a bit unintuitive if you areunfamiliar with the product.


Consider deeply what infrastructure you need tomonitor and what sorts of monitors/dashboardsyou need created.













Improvement

3



4 Vendor Support 3








3 Network Mapping 3






Architectural Fit 3

Sales Experience 3

Cost 3


Managing Risk 3

Political Reasons 3


Vendor Reputation 3




Luis V.Role: C-LevelIndustry: OtherInvolvement: IT Leader or Manager

Recommends 9/10Great Product


Simplicity


Functional


Navigation sometimes in not easy


Make sure tou understand costs and you test theproduct in your environment













Improvement

3



3 Vendor Support 3








4 Network Mapping 4






Architectural Fit 2

Sales Experience 2

Cost 2


Managing Risk 2

Political Reasons 2


Vendor Reputation 2




Julio L.Role: Information TechnologyIndustry: OtherInvolvement: End User of Application

Neutral 8/10Does the Job very well andsimply works


It's nicely designed and easy to use to get whatyou need to monitor what's important on thenetwork. You'll get all the analytics once youinput available credentials to read the device.


Network Traffic Analysis.


It lacks Aruba Clearpass Policy Managerintegration.


Ask for a demo and test it out yourself.













Improvement

5



2 Vendor Support 5








3 Network Mapping 4






Architectural Fit 0

Sales Experience 0

Cost 0


Managing Risk 0

Political Reasons 0


Vendor Reputation 0




19


Joshua C.Role: Information TechnologyIndustry: OtherInvolvement: Vendor Selection and Purchasing

Recommends 9/10Trusted product used atmultiple companies.


Ease of use.


Ease of use.


It does not select by default to send alerts whenyou add a new device.


Just buy it and sleep better at night.












- Product Strategy and Rate of

Improvement

0



3 Vendor Support 0




- Network Analytics 5




3 Network Mapping 3

- Network Performance Management 0





Architectural Fit 0

Sales Experience 0

Cost 2


Managing Risk 0

Political Reasons 0


Vendor Reputation 0




Oswald R.Role: Information TechnologyIndustry: OtherInvolvement: IT Leader or Manager

Recommends 10/10It just works great.Configure, Monitor and go!


Price and the large amount of features.


Easy to use and its dependability.


Everything works very well. No real complaints.


Requires some time to learn all the features andfunctions of the product.













Improvement

5



3 Vendor Support 5








2 Network Mapping 4






Architectural Fit 0

Sales Experience 0

Cost 1


Managing Risk 0

Political Reasons 0


Vendor Reputation 0




Russell B.Role: Information TechnologyIndustry: OtherInvolvement: IT Development, Integration, and Administration

Recommends 9/10Lots of information all inone place!


Care and concern from the vendor


The amount of data and ability to customize


price but that's with anything


give it a try and you'll probably buy!








- Ease of Customization 4





Improvement

4



- Vendor Support 0








4 Network Mapping 6






Architectural Fit 0

Sales Experience 0

Cost 4


Managing Risk 6

Political Reasons 0


Vendor Reputation 0




20


Jonny S.Role: Information TechnologyIndustry: OtherInvolvement: IT Development, Integration, and Administration

Recommends 10/10Amazing product, Withtons of features


Easy to leran and understand


Easy to understand and use


No way of schedule a no-action timeslot


Try it??????




3 Availability and Quality of Training -

3 Breadth of Features -

3 Business Value Created -

2 Ease of Customization -

3 Ease of Data Integration -

4 Ease of Implementation -

4 Ease of IT Administration -


Improvement

-

2 Quality of Features -

4 Usability and Intuitiveness -

4 Vendor Support -



3 Fault Management -

- Network Analytics -

- Network Compliance Management -

4 Network Configuration Management -

3 Network Environment Monitoring -

4 Network Mapping -

3 Network Performance Management -

6 Network Quality of Service -

4 Network Reporting -

4 Operational Dashboard -

3 Traffic Monitoring -

Anwesh P.Role: Information TechnologyIndustry: OtherInvolvement: IT Development, Integration, and Administration

Recommends 9/10Easy customization andgood business value


GUI is very user friendly.


Setting up monitoring alerts for each Website'sURL and Device


Searching part, Monitors doesn't have a filteroption to find an active monitor created.


Ease of using, Up or Down report generation,Daily scheduled alerts.













Improvement

3



2 Vendor Support 3








- Network Mapping 3






Architectural Fit 3

Sales Experience 3

Cost 4


Managing Risk 3

Political Reasons 3


Vendor Reputation 3




21

Karen L.Role: Information TechnologyIndustry: Management ConsultingInvolvement: Vendor Selection and Purchasing

Recommends 10/10A bit expensive, but returnmakes it all worth it


Can set up custom app profiles and user definedwarning via text or email.


The ability to configure different warning levelsfor individual apps.


I think it should have more options as far asmobile access is concerned.


I would consider how important it is to have allof the features before sparing the expensebecause some businesses may not require allfeatures, as we do.





3 0

4 10

3 0

3 0

3 8

4 10

4 10

3 8

4 10

3 5

3

Availability and Quality of Training

Breadth of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of

Improvement

Quality of Features

Usability and Intuitiveness

Vendor Support 0



3 8

3 0

3 0

2 0

2 0

3 0

3 20

3 0

3 0

4 5

3

Fault Management

Network Analytics

Network Compliance Management

Network Configuration Management

Network Environment Monitoring

Network Mapping

Network Performance Management

Network Quality of Service

Network Reporting

Operational Dashboard

Traffic Monitoring 6

Architectural Fit 0

Sales Experience 0

Cost 0


Managing Risk 0

Political Reasons 0


Vendor Reputation 0





Ryan W.Role: Information TechnologyIndustry: OtherInvolvement: IT Leader or Manager

Recommends 9/10Easy to use and alertsgreat on down devices


Their support has been responsive and willing tohelp when contacted. They even help withcustom queries to create groups.


Its alerting capabilities and integration with pagerduty.


It requires vCenter MOB for vcenter monitoring.


Give the trial a look. It's a quick and easy installon Windows.













Improvement

2



4 Vendor Support 5



- Fault Management 7



- Network Configuration Management 2

- Network Environment Monitoring 2

- Network Mapping 2

- Network Performance Management 2


- Network Reporting 2

- Operational Dashboard 2


Architectural Fit 0

Sales Experience 0

Cost 6


Managing Risk 5

Political Reasons 0


Vendor Reputation 5




Andrew B.Role: Information TechnologyIndustry: OtherInvolvement: Initial Implementation

Recommends 9/10Easy to implement anduse. But a few small bugs.


I like the feature where you can setupdependencies. That way if a major distributiongoes down you don't get alerts for all thesmaller dependencies.


Easy to customize the email alerts.


The web UI sometimes hangs up.


Do a clean install on a VM with enoughresources.













Improvement

0



3 Vendor Support 3








2 Network Mapping 2






Architectural Fit 2

Sales Experience 2

Cost 2


Managing Risk 2

Political Reasons 2


Vendor Reputation 2




Kirubel H.Role: Information TechnologyIndustry: OtherInvolvement: IT Development, Integration, and Administration

Recommends 10/10Easy to use, but a bitpricey.Fantastic product


Amazon Web Services


interface utilization, Netflow data, WLANinfrastructure, and it is also able to monitorvirtual infrastructure (Both VMWare & Hyper-V)and application level monitors


Price, and consistency needs little work


Get it. Will save you time and most of all security













Improvement

3



4 Vendor Support 3








4 Network Mapping 3






Architectural Fit 3

Sales Experience 3

Cost 3


Managing Risk 3

Political Reasons 3


Vendor Reputation 3




22


Saikat S.Role: ConsultantIndustry: Computer SoftwareInvolvement: IT Development, Integration, and Administration

Recommends 9/10Fantastic product withgood price


Its simple, fast, reliable and cost effective


Fast or speed


Automating capabilities are less


Best in this price













Improvement

5



3 Vendor Support 5








4 Network Mapping 0






Architectural Fit 0

Sales Experience 0

Cost 0


Managing Risk 5

Political Reasons 0


Vendor Reputation 5




23

Documents

Progress WhatsUp Gold