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Progress Software Update
Ken WilnerVP of TechnologyOpenEdge
© 2009 Progress Software Corporation2
Progress Software UpdateLast Twelve Months
2009 challenging year financially• Uncertain economy in first half• Unfavorable foreign exchange• But a stronger finish
A transitional period for the company• 5 new C-level executives
– CEO, Rick Reidy– Sr. VP Field Operations, Chris Larsen– CTO, Dr. John Bates – new role– CIO, Dave Benson– CPO, Rob Levy
“One Progress” Initiative– One Team, One Plan, One Goal– Unified field and support structure– Integrated product strategy
© 2009 Progress Software Corporation3
Progress Software Update - Changes for 2010Branding and Awareness Initiatives
© 2009 Progress Software Corporation4
Critical Need for Operational Responsiveness
October 2009 Survey of 400 major companies in North America and Western Europe
94%
91%
70%
78%
Responding to real-time information is critical to the business
Need to get closer to customers and offer a more personalized service
Need to price products dynamically, based on competitor activity
Immediacy of response can result in competitive advantage
© 2009 Progress Software Corporation5
The Reality:Operational Responsiveness Is Hard to Achieve
8%
67%
74%
89%
Business currently responds to information in real-time
Business hears about problems in customer service from customers themselves
Business struggling from information deluge caused by Web, mobile and social media
channels
Business cannot get a single view of process performance due to environment complexity
October 2009 Survey of 400 major companies in North America and Western Europe
© 2009 Progress Software Corporation6
How Business Makes Progress
Progress enables enterprises to achieve the highest level of business performance
We call thisOperational Responsiveness
By providing the highest level of business visibility, responsiveness and business process improvement with the most complete and accurate data without disrupting the current infrastructure
© 2009 Progress Software Corporation7
Increase Revenue
Maximize Profit
Prevent Loss
Where business processes and systems are responsive to changing business conditions and customer interactions – the moment they occur
How Business Makes Progress
© 2009 Progress Software Corporation8
Maximize Profit
The Progress Software Difference
Driving Operational Responsiveness with Everything We Do
Increase Revenue
Prevent Loss
© 2009 Progress Software Corporation9
Business Processes
XML / Web Services
RDBMS
TradingPartners
ConsumerApplication
WebPortalBusiness
Applications
Mainframe
ERP
BillingSystem
CRM IndustryStandards
BusinessApplications
DataWarehouse
DataMart
MDM
ERP
ERP
CRM
XML / Web ServicesRDBM
S
TradingPartners
BusinessApplications
Mainframe
ERP
CRM
DataWarehouse
DataMart
MDM
ERP
CRM
DataMart
MDM
Customer
Name
Address
Phone
…
Customer
Name
Address
Phone
…
Customer
Name
Address
Phone
…
© 2009 Progress Software Corporation10
ResponsiveBusinessApplications
Application DevelopmentPlatforms
ResponsiveInformationManagement
Enterprise DataSolutions
Delivering Operational Responsiveness
ResponsiveProcessManagement
Enterprise Business Solutions
© 2009 Progress Software Corporation11
Delivering Operational Responsiveness with Responsive Process Management
Driving Operational Responsiveness through event driven visibility, dynamic business response and continuous business process improvement
Visibility, Sense and Respond, Continuous Process Improvement
Ability to respond and apply corrective actions
Anticipate what WILL happen in your business, not react to what HAS happened
Continually improve the business processes without disrupting existing infrastructure
ResponsiveProcessManagement
Enterprise Business Solutions
© 2009 Progress Software Corporation12
Achieving Operational Responsiveness Through Responsive Process Management
Converging capabilities to create Responsive Process Management
BusinessProcessManagement
BusinessEventProcessing
BusinessTransactionManagement
© 2009 Progress Software Corporation13
Achieving Operational Responsiveness Through Responsive Process Management
Progress Responsive Process Management
© 2009 Progress Software Corporation14
4 – MessageCompare /
Contrast
3 – Message Captured
5 – Repair andResend
2 – Root-Cause Analysis
1 – Failure Detection
Transaction Fails
Business Transaction Assurance -Ensure the Success of Every Transaction
© 2009 Progress Software Corporation15
Business Event Processing - Optimize Your Business in Real-time
Business Event Processing – acts on data in motion “When 2 or more call exceptions occur during
a 1 minute period, send an alert.”
Business Event Processing – acts on data in motion “When 2 or more call exceptions occur during
a 1 minute period, send an alert.”
time1 2 3 4 5 6 7 8 9
Event Streams
What is happening now?
(Business` Event Processing)
© 2009 Progress Software Corporation16
Real-time Pricing
Smart Order Routing
Market Aggregation
Market SurveillanceReal-time Risk
Cross-asset Trading
Transport & Logistics
Telco Revenue Assurance
Fraud Detection
Energy Grid Monitoring
GamingSurveillance
ManufacturingProcess
Monitoring
Algorithmic Trading
Business Event Processing Adoption
© 2009 Progress Software Corporation17
Why Progress Chose Savvion
All business-centric BPM capabilities in one – deploy at departmental AND enterprise levels
Event-centric Vertical industry solutions and accelerators Breadth of capabilities – including BRMS, DMS, and
analytics Rich history of innovation
A trail-blazer and industry leader creating & delivering comprehensive enterprise BPM
© 2009 Progress Software Corporation18
Achieving all of the above with low TCO through standard, open, reliable technologies and ease of use.
Key Values of Business Process Management
© 2009 Progress Software Corporation19
Loan Servicing
Non Std Trades
New Acct Setup
Loan Origination
Month End Close
AML, SARBOX, etc
Compliance Mgmt
Agent & Broker On-boarding
Client & Merchant On-boarding
Back Office – trade validation & clearing
Financial Services
Example Processes Implemented Example Customers
© 2009 Progress Software Corporation20
Telecommunications
Example Processes Implemented Example Customers
Reverse Logistics
Number Portability
Rate Change Process
Order to Provisioning
Cell Site Construction
© 2009 Progress Software Corporation21
Manufacturing
Example Processes Implemented Example Customers
Warranty Mgmt
Returns Process
Capacity Planning
Supply Chain Mgmt
Engineering Change
Non-Std Deal Approval
Order Mgmt & Fulfillment
New Product Introduction
© 2009 Progress Software Corporation22
Key Components of Savvion BPM Suite
Process Modeler
Process Asset Manager
BPM ServerBPM Studio
DMSBRMS
BPM Portal
BusinessExpert
© 2009 Progress Software Corporation23
Bundled Order Process
© 2009 Progress Software Corporation24
Running Simulations on Process
© 2009 Progress Software Corporation25
User Task List – Where’s my work?
© 2009 Progress Software Corporation26
Forms are dynamically generated in Portal
© 2009 Progress Software Corporation27
Achieving Operational Responsivenesswith Responsive Information Management
Driving Operational Responsiveness by delivering the fastest, most flexible data access and integration platform for unifying, delivering, and exchanging enterprise information
Enterprise information is fragmented
It is critical to maintain process performance
Responsive process requires the Right Information, in the Right Form, at the Right Time
ResponsiveInformationManagement
Enterprise DataSolutions
© 2009 Progress Software Corporation28
Enterprises Need a Responsive Information Management Solution
Real TimeConsolidated
Flexible
Business Processes
XML / Web Services
Cloud DataRDBMS
TradingPartners
ConsumerApplication Web
PortalBusinessApplications
Mainframe
ERP
BillingSystem
CRM
IndustryStandards
BusinessApplications
Information Access, Integration and Delivery
© 2009 Progress Software Corporation29
Progress Data Virtualization Server
Progress Data Exchange (DataXtend)
Progress Enterprise Data Services
Leader in data exchange since 2007
Model-based data transformation and enrichment
Industry-standard model support
Real-time data access, integration, and delivery
Virtually any data source and consuming application or service
© 2009 Progress Software Corporation30
Driving Operational Responsiveness by delivering the industry’s best business application development platforms with the fastest time-to-value
Delivering Operational Responsiveness with Responsive Business Applications
Simplify creation of dynamic applications
Provide deployment flexibility for public and private clouds
Enhance our partners’ applications with new RPM tools
ResponsiveBusinessApplications
Application DevelopmentPlatforms
Ken Wilner, Vice President of TechnologyE-mail: [email protected]: http://blogs.progress.com/openedge/Twitter: Ken Wilner and progressswProgress Communities: http://communities.progress.com
Progress Software Update