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Programme Support Analyst - Vodafone SSR_2015Programme Support Analyst - Vodafone SSR_2015Programme Support Analyst - Vodafone SSR_2015Programme Support Analyst - Vodafone SSR_2015Programme Support Analyst - Vodafone SSR_2015
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Vodafone SSR 2015
Job Description
Programme Support Analyst
As the worlds leading telecommunications company, were proud to help millions of people in every corner of the globe connect, whether through texting, talking, working, swapping pictures, watching movies... Vodafone Shared Services empowers its people to create value for Vodafone by providing the expertise and insight to drive business transformation, deliver high quality and efficient operations, and enable Vodafone to operate with speed, simplicity and trust. We invite you to join us and start building a career with us! As part of EP&S Departament you will become a part of the team of dedicated professionals of one of the worlds leading Telecommunications Company. This will mean more than focusing on the latest technology in communications. You will pioneer a world of total telecom solutions. The EP&S (Enterprise Products and Services) organisation is primarily focused in delivering high quality products to and reach featured propositions for business customers across three strategic programmes: Enterprise Mobility, Fixed/Mobile Convergence and Machine to Machine. A growing business for Vodafone, Enterprise a very challenging and exciting team to be part of.
Responsablilities:
Programme Plan Management - Drafting and updates of programme-level plans. These are
documented in Clarity
Working with programme managers (GTProgM) and GE product delivery team (GEProdD) to define new
project entries, gate dates, and initial budget distributions following naming conventions.
Ensure that all key project information, such as milestones, RAID, Change Requests, etc. remain
coordinated between the two teams.
Updating project information as needed, including budget forecasts, gate dates, naming conventions,
etc. Ensure that if baselined gate dates change past G2, that there are accompanying documentation
such as Change Requests.
Identifying discrepancies in plan information compared with other project plan profiles in Clarity, and
correcting information as needed, in conjunction with other stakeholders.
Verify projects coming to gate and work with the GTProjMs to ensure that needed documentation are
provided on time, stored correctly, and that links to these documents are included correctly in Clarity.
Vodafone SSR 2015
Ensure that approval gate meetings are booked in time, and that these bookings are in turn verified by the
gate boards.
Working with the EP&S PMO to resolve any changes needed.
Budget Management all budget management tasks accomplished using Clarity and EVO unless
otherwise exempted.
Ensure that the budgets are entered and accounted for over the period of the project, per the
requirements of the plan.
Ensure guidelines are observed where possible
Ensure that any changes or re-distributions or transfers to budget above tolerances are documented
and where needed, a CR should be generated.
Post POs as required into EVO through the shopping cart process.
Track all RFQs and Shopping cart requests so that it is possible to understand where in the process
every purchase request is at.
Ensure that any POs which are delivered are receipted on EVO as per GTProjM confirmation or move
any outstanding commits from previous months to future debit dates aligned with future months
forecasts.
Map POs to Clarity projects periodically, per the operational cycles.
Ensure that available budgets, commits and actuals on EVO match the approved budgets provided by
the GTProgA, commits and actuals on Clarity.
Identify discrepancies in mapping, PO postings, budget forecast, etc. and report these to the GTProgA
Report issues in the tools and process that occur to the GTProgA.
Change Management Collating change requests, updating status, ensuring follow-up, and reporting
RAID management
Obtain initial change requests, updates and results from GTProjMs and GTProgMs, and ensure that
these are updated correctly into Clarity.
Confirm that CRs are needed and validated with GTProjMs when gate date changes, budget or scope
are changed.
Ensure that CR dispositions are documented following all Portfolio Board meetings where the CRs are
reviewed, approved or denied, together with any attached conditions.
Ensure that the CRs are updated periodically, and that due dates for next actions occur.
Validate the quality of the inputs and updates where possible, such as validity of date sequences,
syntactic and semantic errors, etc.
Vodafone SSR 2015
Report Generation and Distribution
Ensure that GTProjMs and GTProgMs provide inputs for reporting as necessary and on time
Validate the quality of the inputs and review reports generated and update where possible, such as
validity of date sequences, syntactic and semantic errors, etc. Utilise the provided quality checklists as
part of this review.
Ensure that the information provided in these inputs agree with the status / dispositions in Clarity, and
correct any discrepancies following verification.
Follow processes and procedures used for generating reports, and distribute reports as appropriate, per
the mail lists. Ensure that the documents are correctly filed per procedures into the SharePoint
repositories for these reports.
Risks and Issues Management ensuring that risks and issues are documented and updated into
Clarity per the required standards
Ensure that risks and issues reported through the weekly status reports meet quality standards. These
will be documented and provided as a checklist to the GTProgS.
Ensure that these are updated per the next action dates, and that feedback received from escalation
points are captured and updated against the risk or issue
Ensure that when these are turned into a change request, that the change request and Issue or risk
contain links to each other (Risk / issue points to CR and vice versa in their notes)
Validate that all necessary information needed for issues documentation are provided including Root
causes.
Standards Compliance - ensuring compliance with planning standards and programme management
standards
Ensure that GTProjMs, GTProgMs and any inputs provided by other stakeholders adhere to the quality
and timeliness required, and that Clarity entries meet the set standards. Escalate to the appropriate
channels as required (PMO teams).
Resource Management - Resource allocation and tracking against projects
Work with project managers to ensure that the resources are clearly identified and updated. Staff and
work packages used should be clearly identified, and assigned to pre-defined task roles such as Service
Design VCNO and Enterprise IT.
Tracking of these resources using the defined formats and tools.
Reconcile resources reported by project managers with Service design, VCNO, Enterprise IT, and other
internal resource groups.
Identify issues in resource allocation and escalate to the Project managers and programme assurance
team
Vodafone SSR 2015
Tools And Document Management maintaining the programme shared working environment and filing
structure, version control of key documentation in SharePoint.
Ensure that information about the projects being managed have the appropriate documents included in
the libraries.
Work as a team with other GTProgS to ensure that project libraries converge towards a single standard,
and assist in documenting that standard.
Ensure that document quality adhere to the same quality standards as other documentation, and verify
where possible their quality (Syntactic and semantic errors).
Requirements:
Prior experience in programmes and projects support.
Strong planning and organizational skills.
Budgeting and resource allocation experience.
Working knowledge of Clarity (User role) not manadatory; Microsoft SharePoint, Excel and
PowerPoint.
Excellent written and verbal communication skills.
Strong interpersonal skills in areas such as teamwork, facilitation and negotiation.
Due to current immigration restrictions, we are welcoming applications from the persons who have the legal right to work in Romania (these means the citizens of EU countries).