Programing Manual SIEMENS HYPATH

8/22/2019 Programing Manual SIEMENS HYPATH

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HiPath 1100

HiPath 1120HiPath 1150HiPath 1190

Programming Manual


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Introduction

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Introduction

The HiPath 1100 family consists of the following systems: HiPath 1120, HiPath 1150 andHiPath 1190. The features and operation of these systems are very similar. Their differenc-es stem from their capability regarding the extension numbers, external lines and optional

modules available.The following documentation package was developed to describe the characteristics forthese systems: User Manual:

This manual describes step by step how to operate and use the features provided byeach system.

Programming manual:This manual describes the programming codes for the entire family, and indicates thespecial characteristics of each system;

System Telephones Instruction Manual:

It is included with the telephone package and describes how to setup and use the tele-phone sets. Quick Reference Guide Analog and System Telephones:

This guide provides summarized information on how to use the different codes for thefeatures of each system.

Attendant Console Quick Reference Guide:This guide provides summarized information on how to use a system telephone as anAttendant Console.

Service Manual.This manual contains information regarding Siemens distributors and Service Centerswhere you can purchase products and obtain technical support for your Communica-tions System.

Warranty Certificate:This Certificate defines the terms and conditions of the warranty provided by Siemens.

About This Programming Manual

This User Manual describes how to program the HiPath 1100 systems. It also describes allthe programming codes and functions provided by your system. Some functions may notbe available with your system. The reasons for this are the following: The function is not configured for your type of line and/or system. Ask your System Ad-

ministrator for further information. Your communications platform does not support the feature. Ask about upgrade capa-

bilities for your system.

Warning: Only service and installation personnel should open the PABX box and/orconnect and handle extension and external lines.


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Introduction

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Important Notes

The information in this document provides only general descriptions of the features. Theactual features may not correspond exactly to the descriptions herein and, furthermore,they are subject to changes to the extent that products continue to be developed.

The selection of features to be provided is not binding unless explicitly established in theterms of the contract.

Trademarks

Do not install the system or telephone sets where there may be a risk ofexplosion.

To ensure optimal performance and operation use only original accesso-ries manufactured by Siemens.

Never open the system or dismantle any of the telephones. If you haveany problems, ask for assistance from your System Administrator.

Care of the equipmentKeep containers with liquids, such as tea, coffee, soft drinks etc. away from the system

and telephones to prevent spillage.

This equipment conforms to the EU Directive 1999/5/EG, as attested bythe CE mark.

This device has been manufactured in accordance with our certified en-vironmental management system (ISO 14001). This process ensures thelowest consumption of raw materials and energy as well as the lowestproduction of industrial waste.

For compliance with EU directives, do not discard any batteries, electri-cal or electronic equipment marked with this symbol in common house-hold garbage. Discard this type of waste at a local recycling or waste dis-posal facility.


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Step by step

How to use this manual

4

How to use this manual

The steps for programming the system are presentedsequentially in graphic format under the column "Stepby Step" on the left side of each page.

Meaning of symbols:

Press the Flash/Fil key.

n Lift the handset.t Replace the handset.s Start conversation.

q,ll ,p... Enter numbers, keys, passwords, internal or externalphone numbers, etc.

w Wait to hear an audible tone through the handset orspeaker.

An extension is calling.

When enabling certain functions and procedures, a longbeeping tone means the activation was successful).

When enabling certain functions and procedures, shortbeeping tones mean the activation failed).

System support technician

The systems support technician is generally the personresponsible for programming your HiPath 1100. The sys-

tems support technician is equipped with the appropri-ate tools and information to do this.

Assistance with troubleshooting

Contact your systems support technician. If the prob-lem is not solved, the support technician should callTechnical Support.

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Introduction

Introduction

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

About This Programming Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

How to use this manual . . . . . . . . . . . . . . . . . . . . . . . . 4System support technician . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Features and options. . . . . . . . . . . . . . . . . . . . . . . . . . 13

Programming mode. . . . . . . . . . . . . . . . . . . . . . . . . . . 17Numbering plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Activating system programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Exiting programming mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Group configuration by menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Accessing the group programming mode . . . . . . . . . . . . . . . . . . . . 20

Important settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Language. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Country/group of countries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Dialing mode on an analog trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Default access to a group of external lines . . . . . . . . . . . . . . . . . . . . . . 24

Analog line attendants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Phonebook/Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Class of service (COS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Denied list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Permission list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Default permission and denied lists. . . . . . . . . . . . . . . . . . . . . . . . . 30Permission for using speed dial numbers without COS analysis. . . 33Assigning a class of service (COS). . . . . . . . . . . . . . . . . . . . . . . . . . 33

Special class of service for a blocked extension . . . . . . . . . . . . . . . 34COS changeover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Attendant console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Carrier selection mode: LCR or ACS . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Warning tone for calls without LCR. . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Example for LCR settings on a local network . . . . . . . . . . . . . . . . . . . . 38Connection of GSM/SIP boxes with LCR access . . . . . . . . . . . . . . . . . 38Activating the time for LCR fallback. . . . . . . . . . . . . . . . . . . . . . . . . 39

Time for LCR fallback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

ACS (Alternative carrier selection) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39


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External line settings. . . . . . . . . . . . . . . . . . . . . . . . . .41Groups of external lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Overflow for a group of external lines. . . . . . . . . . . . . . . . . . . . . . . . . . 41

Seizure priority by type of external line . . . . . . . . . . . . . . . . . . . . . . . . . 43

Analog trunk seizure protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Caller ID - CLIP - for analog lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44External line call direction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Flash duration on analog line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Reseizure timeout for an external line. . . . . . . . . . . . . . . . . . . . . . . . . . 47

Maximum time between rings for an incoming call . . . . . . . . . . . . . . . 47Coefficient for an analog trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Type of answering signal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Dial tone detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Operation as Satellite PABX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

External line connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Second external access code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

False tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Internal access code for automatic seizure . . . . . . . . . . . . . . . . . . . . . . 52

External analog present. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Waiting time for a second attendant to answer a call on an externalanalog line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Programming an extension . . . . . . . . . . . . . . . . . . . .54Flexible Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Change first digit of all dial tables . . . . . . . . . . . . . . . . . . . . . . . . . . 54Changing extension number to another number . . . . . . . . . . . . . . . 55

Changing the extension number to another number via physical ad-

dress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Executive/secretary function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Programming executive/secretary function . . . . . . . . . . . . . . . . . . . 57

Pickup groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Alert ring timeout for Pickup groups . . . . . . . . . . . . . . . . . . . . . . . . 60

Programming pickup groups by menu . . . . . . . . . . . . . . . . . . . . . . 61Call groups (CG). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Call forwarding within a Call group (CG) . . . . . . . . . . . . . . . . . . . . . 62Programming call groups by menu . . . . . . . . . . . . . . . . . . . . . . . . . 63

UCD subscriber groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Collect call barring for a UCD subscriber group . . . . . . . . . . . . . . . . 65Message waiting for UCD queue . . . . . . . . . . . . . . . . . . . . . . . . . . 66

UCD queue size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66Time for message waiting connection to a UCD queue . . . . . . . . . 67UCD overflow call destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Round-robin Distribution of Calls to agents . . . . . . . . . . . . . . . . . . . 68

Time for agents Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Ring Signal Timeout for agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Agent status after signaling timeout.. . . . . . . . . . . . . . . . . . . . . . . . 70


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Introduction

Cascaded call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Cascaded call forwarding partner . . . . . . . . . . . . . . . . . . . . . . . . . . 71Time in a UCD queue. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Waiting message before signaling a UCD call . . . . . . . . . . . . . . . . . 72Minimum time for UCD queue on hold message . . . . . . . . . . . . . . 73

Programming UCD groups by menu . . . . . . . . . . . . . . . . . . . . . . . . 73Hunt groups (HG). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Search Mode for Hunt groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75Timeout within a Hunt group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Call forwarding within a Hunt group (HG) . . . . . . . . . . . . . . . . . . . . 76

Programming hunt groups by menu . . . . . . . . . . . . . . . . . . . . . . . . 77Callback/urgent call activation for timeout. . . . . . . . . . . . . . . . . . . . . . . 78

Caller ID by name/number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Override. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78Silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79Caller ID for analog extension (CLIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Hide group prefix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81Electronic lock password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Timeout for call forward no answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Conditional forwarding limited by extension . . . . . . . . . . . . . . . . . . . . . 83External CFW. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Call forwarding - Busy after call forwarding no answer: . . . . . . . . . . . . 84

Permission for conditional call forwarding. . . . . . . . . . . . . . . . . . . . . . . 85Dialing mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Flash detection time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86Overflow extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Warmline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Assigned group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90CD interface assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Extension coefficient . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91External Message Waiting Indicator (MWI) . . . . . . . . . . . . . . . . . . . . . . 92

Activating external message waiting indicator. . . . . . . . . . . . . . . . . 92External MWI group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Waiting Message Server Number . . . . . . . . . . . . . . . . . . . . . . . . . . 93Collect call barring by extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94Type of equipment connected to the extension . . . . . . . . . . . . . . . . . . 95

Auto-answering mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Pulses for call charges on an analog extension . . . . . . . . . . . . . . . . . . . 96Timer for outgoing external calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Activate/Disable timer for outgoing external calls . . . . . . . . . . . . . . 97

Timeout for external calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98Activate/Disable timeout for external calls. . . . . . . . . . . . . . . . . . . . 98

Defining timeout for external calls . . . . . . . . . . . . . . . . . . . . . . . . . . 99Day to begin timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Answering timeout for a second attendant for calls received overan analog trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100


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Introduction

MSN and extension assignment for external outgoing calls . . . . . . . . 100

Modem extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101External-to-external transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Elapsed timeout for external-to-external connection. . . . . . . . . . . . . . 102Configuring a timeout for an external-to-external connection . . . . . . . 102

Disconnect timeout after and external-to-external transfer. . . . . . . . . 103Code to disconnect timeout after external-to-external transfer. . . . . . 103

Transfer when extension is busy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104Automatic Seizure of an external line . . . . . . . . . . . . . . . . . . . . . . . . . 104

DISA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105DISA permission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

MSN DISA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106DISA external line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

General settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Assigning extensions to MOH groups. . . . . . . . . . . . . . . . . . . . . . 108Music source for the MOH group . . . . . . . . . . . . . . . . . . . . . . . . . 109

Music source extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

External music source - extension assignment . . . . . . . . . . . . . . . 110Programming MOH groups by menu . . . . . . . . . . . . . . . . . . . . . . 111

Setting the time for an external room monitor . . . . . . . . . . . . . . . . . . 112Interdigit pause time setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112Types of caller lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Deleting digits from the caller list . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Date/time - manual setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114Automatic update of date/time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115Callback for external calls via ISDN . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Billing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Call charge unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116Multiplier for call charge factor . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Call charge factor for extensions . . . . . . . . . . . . . . . . . . . . . . . . . . 117Call charge value by extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . 117Call cost limit for an extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Date for updating the call cost limit for an extension . . . . . . . . . . 118

Updating the software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118Sw information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Local SW update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Activating a software update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119Day for SW Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Time for SW Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121External number for updating the software. . . . . . . . . . . . . . . . . . 121Frequency for SW Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122Uploading the SW update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122


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Introduction

Setting a System Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Night service password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123Restoring Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

HiPath 1120 Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124Emergency numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Lists of emergency numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125Module Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Remote administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127Service call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Remote software update. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Remote operation mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128Activating remote administration. . . . . . . . . . . . . . . . . . . . . . . . . . 128

External number configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

remote administration password . . . . . . . . . . . . . . . . . . . . . . . . . . 129Remote MSN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129Without MSN verification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Remote administration via dtmf. . . . . . . . . . . . . . . . . . . . . . . . . . . 130Ending remote administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Type of MSN signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Assigning a temporary MSN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132MSN identification mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Remote administration password through an MSN . . . . . . . . . . . . . . 133

Delete disconnected consoles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134PABX Trace log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Entrance telephone . . . . . . . . . . . . . . . . . . . . . . . . . . 136Internal entrance telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Configuring an internal entrance telephone. . . . . . . . . . . . . . . . . . 136Door lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137DIDs for entrance telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Permission to open the door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

External door extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140Ticket account codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Account code type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Account code confirmation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145Data transmission rate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

25-digit suppression in CDR records . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Call detail report for incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 147Call detail report filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Call detail report through serial interface. . . . . . . . . . . . . . . . . . . . . . . 148


10/21810

Introduction

Fax/DID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149Answering menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150Recording a greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Call answering mode Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Fax reception extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154Collect call barring for Fax/DID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155MSN Answering for Fax/DID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Fax extension for MSN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156Releasing Fax/DID after a timeout. . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Digital trunk settings. . . . . . . . . . . . . . . . . . . . . . . . .158S0 module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

S0 ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Operation Mode for S0 Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160Symmetric/Asymmetric Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

No ACK Setup for S0 line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161Notify . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Automatic Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Assigning a digital line to an MSN . . . . . . . . . . . . . . . . . . . . . . . . . 163MSN automatic internal distribution . . . . . . . . . . . . . . . . . . . . . . . 164Call deflection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

ISDN Layer 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165ISDN Layer 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

B Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166"No DIV.LEG info" for ISDN line . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

TME1 module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

E1 CAS access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Access S2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169External line prefix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

External number registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Automatic MSN assignment via local carrier. . . . . . . . . . . . . . . . . . . . 171

Assignment of an MSN to attendants . . . . . . . . . . . . . . . . . . . . . . . . . 171

Busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173Local area code filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Country area code filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

ADSL expansion boards . . . . . . . . . . . . . . . . . . . . . .175ADSL Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176SLIMC, SADSLIM, LIMC and ADSLIM modules. . . . . . . . . . . . . . . . . 176

Default configuration of the LAN interface . . . . . . . . . . . . . . . . . . . . . 177

EVM module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177Duration of greeting messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Mailbox language. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179


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Introduction

Max. number of auto-configurable mailboxes . . . . . . . . . . . . . . . . . . . 180

Mailbox assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181Mailbox password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Enabling mailbox recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182Type of greeting for a mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Mailbox greeting configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183Message source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Message mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184Message for MSN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

System number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Type of system number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185Type of voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Voice mail group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Mailbox assignment for auto-answering mode . . . . . . . . . . . . . . . . . . 186Audio quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186Greeting for an analog trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Relay and sensor on the HiPath 1120 . . . . . . . . . . . 188Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Sensor function configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Sensor activation logic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Time between attempts for activating the sensor. . . . . . . . . . . . . 189MSN Assignment for the Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . 190

Number dialed by sensor activation. . . . . . . . . . . . . . . . . . . . . . . . 190Number of attempts for activating the sensor. . . . . . . . . . . . . . . . 191DTMF signals for the sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Sensor message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Relay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192Timer to deactivate the relay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193External Ring for Activating the Relay . . . . . . . . . . . . . . . . . . . . . . 193

Interaction Center Smart . . . . . . . . . . . . . . . . . . . . . 194

TAC Smart - Telephony Advanced Control . . . . . . 194

HiPath 1100 Manager . . . . . . . . . . . . . . . . . . . . . . . . 195

HiPath 1100 ADSL Manager. . . . . . . . . . . . . . . . . . . 197

Siemens Admin Console . . . . . . . . . . . . . . . . . . . . . 197


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Introduction

Configuring the SpeedStream 4100 modem . . . . .199

Administration of the TME1 module. . . . . . . . . . . .199E1 Trunk Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199S2M Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Call Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .200

VMIe protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .201

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .203

Summary of programming codes . . . . . . . . . . . . . .207


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Features and options

13


The HiPath 1100 family has a basic configuration, but the systems can be reconfigured toincrease their capacities and functions through optional expansion modules, adapting it toyour business needs. The list below shows different types of access, optional modules,

and expansion modules and a table showing the capacities for each system. External lines: S0basic access (ISDN)

E1 CAS primary access Primary Access (S2 ADSL access

Analog line

Internal extensions: System telephones:

optiPoint-type (UP0/Einterface):

optiPoint 500 economy; optiPoint 500 basic, optiPoint 500 standard, optiPoint 500advance and optipoint 500 entry

KS-type (CD interface):

Profiset 3030, E 822 ST and E 821 ST

Analog telephones (pulse or tone)

Answering machine

Fax-modem Entrance telephone/door opener

Interfaces: optiPoint analogue adapter, optiPoint ISDN adapter, optiPoint phone adapter and op-

tiPoint acoustic adapter USB and V.24 adapter for system integration with applications such as CTI,

HiPath 1100 Manager, billing, etc. Sensor and relay (Hipath1120 only) Expansion modules

EB 202: 2 analog trunks and 2 analog extensions EB 204: 2 analog trunks and 4 analog extensions (Hipath1120 only)

EB 206: 2 analog trunks and 6 analog extensions EB 210: 2 analog trunks and 10 analog extensions

EB 200: 2 analog trunks EB 400: 4 analog trunks

EB 800: 8 analog trunks EB 010: 10 analog extensions

EB 012: 12 analog extensions

UP0/E module:Provides 2 , 4 or 8 UP0/Einterfaces for connecting optiPoint-type system telephones

being. Maximum number of 8 optiPoint Masters and 8 optiPoint Slaves.

Note: The HiPath 1120 requires an additional power supply when using more thanfour optiPoint 500 (Master or Slave) telephones. (See Chapter 3 (List of modules) in

the service manual - A31003-K1160-S100-*-**20)) S0module:

Provides access to ISDN networks through basic S0digital access and allows for the

use of network resources page 158.


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14

TME1 Module

Allows you to connect a digital line with E1 CAS or S2 access page 168.

CD 16 Module (HiPath 1190):This module is used for connecting up to 16 KS-type system telephones.

Optional modules

EVM Module:Provides voice mailbox features page 177. ADSL expansion boards: These provide a LAN Ethernet interface via their RJ45 con-

nectors that allow you to set up a LAN, as well as providing access to and from this

network. The module used may also be equipped with an ADSL (Asymmetric Digital

Subscriber Line) modem, on which it is possible to receive high-speed data and voice(up to 8 Mbit/s) through a single pair on a standard telephone line (POTS).

In HiPath 1100 V6.0, there is an ADSL module equipped with ADSL modem func-

tions and a LAN interface together on the same slot page 175.In HiPath 1100 V7.0, there is a LIM module (ADSL expansion board) and the ADSL

modem can be mounted optionally on this slot.- HiPath 1120: SLIMC module and SADSLIM module;- HiPath 1150/1190: LIMC module and ADSLIM module;

Music module (HiPath 1120):

Makes it possible to play music for calls on hold. The music input is provided by an

external music source, such as a radio connected to the system page 108.This module also features a relay and a sensor for supporting additional devices suchas entrance telephones, door openers, alarms, etc. page 188.

TFE entrance telephone Interface:

Makes it possible to connect an entrance telephone to an extension slot or as a pagerinterface page 136. Optional software:

Interaction Center Smart:It provides management resources for Call Centers including real time informationand preconfigured reports.

TAC Smart - Telephony Advanced Control (optional software):

With the Telephony Advanced Control Smart you can identify callers on your comput-er monitor, including for calls received over an analog extension. This software also

provides complete control of the telephone through a Windows interface (for making

calls, answering and transferring calls, call forwarding, and so on...). CallReprt is a billing system that allows you to record information about calls originat-

ed or received by your PABX system.

When a UP0/Emodule is connected to the HiPath 1190, the CD 16 module is deac-tivated. On the HiPath 1120, the CD interfaces will be deactivated.


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15

Modules and their capabilities

During system installation, please consider characteristics, recommendations and limita-tions of the modules that will comprise the final set (See Service manual).

Basic configuration: HiPath 1120 HiPath 1150 HiPath 1190

Analog trunks 20

Analog extensions 8 10

KS system telephone interface1 4 8 8

Expansion modules2:

EB 010 0 4 14

EB 012 0 3 11

EB 202 0 4 16

EB 204 2 0

EB 206 0 4 16

EB 210 0 4 11

EB 200 2 4 16

EB 400 0 3 10

EB 800 0 1 5

S0 module 1 2

TME1 module 0 1 2

UP0/E (optiPoint) module: 1 1 or 2

CD 16 module (KS) 0 1

Optional modules:

ADSL expansion boards(ADSL, SLIMC, SADSLIM, LIMC

and ADSLIM modules)

1

EVM Module 1

Music module 1 on board

TFE entrance telephone Interface 20

Total System Capacity3:

Extension (analog + digital) 23 89 143


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16

System Telephones(KS + optiPoint)

2KS+

8 optiPoint(4 master + 4 slave)

or4KS

8 KS+

16 optiPoint(8 master +

8 Slave)

8 KS+

16 optiPoint(8 master +

8 Slave)

or24 KS (CD 16Module)

Digital line with TME1 / S0 0/2 30/10 45/20

External analog lines 6 16 40

Digital line (TME1) + analog line/digital line (S0) + analog line

0/8 32/16 45/44

[1] Each system telephone (KS) that is connected occupies one analog telephone slot.

[2] S0and TME1 modules cannot be used simultaneously.

On the HiPath 1150 and HiPath 1190 ADSL and TME1 modules can be used simultaneously.[3] When the maximum capacity for external lines is exceeded due to the installation of EB, S0or TME1 modules,

the system deactivates analog trunks. Extension slots, however, continue to operate as usual.

Example 1: HiPath 1150

- Slot 0, MB 210,

- Slot 1, EB 210,

- Slot 3 TME1 - 30 digital lines

EB 210 external line will not work, but extensions will. Since the system allows for a maximum number of 32lines we cannot have any additional analog line.

Example 2: HiPath 1150- slot 0 MB 210

- slot 3 TME1 = 30 digital lines

In this case, there are 32 external lines at most available on the system. This means there is no room for anadditional EB module with an analog trunk.

30 CAS/S2 digital lines + 2 MB analog trunks = 32 external lines.

If an EB 200 were installed in slot 1 or slot 2 the module would not be operable, since it would exceed the sys-tems maximum capacity for external lines.

Example 3: HiPath 1150

- slot 0 MB 210

- slot 3 TME1 = 10 digital lines(WARNING:Disable digital line for the TME1 Module and program unused digital lines on the switch as unavail-able (turn the switch off then on).

Overall, there are 12 external lines on the system. This means there are 4 additional external lines available be-fore reaching the maximum capacity of 16 external lines fo this combination.

An additional EB 400 could be used in Slot 1 or Slot 2.

If an EB 800 were installed on the switch, the entire module would be inoperable since it would exceed thesystems maximum capacity for external lines.


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Programming mode

17

Step by step

Programming mode

You can change the default settings of the HiPath 1100to fit your needs. An MF-type or system telephone canbe used for this purpose, or a PC with the HiPath 1100Manager administration software installed( page 195).

Numbering plan

The Numbering plan is configured based on the mod-ules detected by the system. For the HiPath 1120:1. Motherboard2. S0 module3. Analog modules/UP0/E Module For the HiPath 1150:1. TME1 module;2. Motherboard

3. S0 module4. Analog modules/UP0/E Module For the HiPath 1190:1. TME1 module;2. Analog modules/UP0/E Module3. S0 module

The instructions that follow refer to the factorydefault settings.

Description HiPath 1120 HiPath 1150 HiPath 1190

External line 801 to 808 801 to 832 801 to 845

Extension, including S0

11 to 30 11 to 60610 to 645

101 to 240

Groups of external lines 0 , 890 to 899

Call groups (CG) 770 to 779

Hunt groups (HG) 780 to 789

UCD subscriber groups 790 to 799

Carrier 9

EVM - Default internal number 790EVM - Message ports 7491 and 7492

EVM - Virtual Ports 744 to 747


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Step by step

Programming mode

18

Activating system programming

n Lift the handset at the programmers extension slot.

qmi Enter the code to activate system programming.p Enter the system password (default is 31994 - Changing

system password

page 123).

w You will hear a tone indicating that you have now ac-cessed the programming mode.

Audible Tones in the programming mode (Brazil)

Correct entry: 1 beep/confirmation tone. Incorrect entry: 3 beeps. The program will then re-

vert back to the initial screen of the programmingmode.

After completing the programming steps, the sys-tem responds with a confirmation tone and finalizesthe setting configuration. The program will then re-vert back to the initial screen of the programmingmode.

Canceling a Settings Configuration

You can cancel the configuration of a setting at anytime by pressing the "#" key. The program will thenrevert back to the initial screen of the programmingmode.

Fax/DID - Virtual message ports 740 to 743

USB/CAPI line 10 100

Substitution for * and # 75 and 76 (accordingly)

Description HiPath 1120 HiPath 1150 HiPath 1190

System programming can only be executed us-

ing the first slot on an analog extension of theinterface (default extension 11) equipped with ananalogextension (MF) or on a KS-type systemtelephone or in the first slot of an optiPoint-typesystem telephone. Programming cannot bemade on two extensions at the same time.


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Programming mode

19

Step by step

Exiting a settings configuration

There are three different ways to finalize the configura-

tion of a setting. After configuring the setting, you willbe returned to the initial screen of the programmingmode. After parameters are entered, the equipment auto-

matically exits programming mode. After configuring a setting, press the # key. After configuring a setting, wait approximately 5

seconds.

If no code or setting is entered, the system will continueto wait for an entry or will assume that a "null entry" oc-

curred. It will proceed to the next programming step,depending on the code first entered.

Exiting programming mode

After completing the configuration of a setting, you willbe returned to the initial screen of the programmingmode. Follow these steps to exit the programmingmode:

t Replace the handset.


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Step by step

Programming mode

20

Group configuration by menu

In addition to programming an extension by program-

ming codes, on extensions with display and navigationkeys it is also possible to program the following func-tions menu-driven: Call Groups page 63 Hunt Groups page 77 Pickup Groups page 61 UCD Groups page 73 MOH Groups page 111

This is a convenient alternative to change internalgroups because you have to use only one access code.

Accessing the group programming mode

Required:See requirements on page 54. Only on ex-tensions with display and navigation keys.

qmi Enter the code to activate system programming.pw Enter the system password (default is 31994 - Changing

system password page 123).

fil Enter the programming code to enter the group pro-gramming menu.

First line in the display.

> : Select and confirm the group you want to edit.SELECT GROUPS:

3=Pick up groups?


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Important settings

21

Step by step

Important settings

Some settings may be modified right from the begin-ning. In most cases, however, we recommend usingthe default settings. If you need to change any settings,see the following chapters.

Language

Defines the language for displaying messages on thesystem telephone display. This field is not automaticallyupdated since it is based on the country option select-ed. When the Language field is changed the Country is

not automatically changed. It is possible, therefore, toselect a country with a different default language. Ex-ample: Country: Brazil, Language: English.

Required:Programming mode must be activated (*9531994).

ejh w Enter the programming code.p w Select the language for displaying messages.

d= Custome= Portuguesef= Spanishg= English (default)h= Frenchi= Italianj= Turkish

wInitial status for programming mode.

Country/group of countries

To configure the settings correctly select the countrywhere the system will be used.


eji w Enter the programming code.p w Enter the code for the country or group of countries asshown on the table below (e.g., "03" for Portugal).w The system restarts after the change is made.


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Step by step

Important settings

22

Code Table for Countries and groups of Countries.

Code Group Countries Display

Language

01 Brazil(default)

BrazilBoliviaParaguay1

PortugueseSpanishSpanish

02 Argentina Argentina Spanish

03 Portugal Portugal Portuguese

04 Chile Chile Spanish

05 Venezuela Venezuela Spanish06 Mexico Mexico Spanish

07 Vietnam Vietnam English

08 IM Spanish ColumbiaUruguayEcuadorCentralAmericaIndonesia2

Spanish

English

09 IM English Saudi ArabiaBahrainEgyptUnited ArabEmiratesGhanaYemenIranJordanKuwait

LibyaNigeriaOmanKenyaZimbabweSyriaSudanTanzaniaSerbia/Montenegro

English


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Important settings

23

Step by step

10 IM French AlgeriaCameroonIvory CoastLebanonMoroccoSenegalTunisia

French

11 China China English

12 Malaysia Malaysia English

13 Singapore Singapore English

14 Thailand Thailand English

15 Greece Greece English

16 India India English

17 Pakistan Pakistan English

18 Spain Spain Spanish

19 Russia Russia English20 Ukraine Ukraine English

21 Peru Peru Spanish

22 China 2 China 2 English

23 Philippines Philippines English

24 Canada Canada English

25 South Africa South Africa English

26 Turkey Turkey English

27 Latvia Latvia English

28 Lithuania Lithuania English

29 Italy Italy English

30 Australia Australia English

31 United Kingdom United Kingdom English

33 France France French34 Korea Korea English

[1] For Bolivia and Paraguay, set "01=Brazil" for country/country groupthen "02=Spanish" for language.

Code Group Countries Display

Language


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Step by step

Important settings

24

Dialing mode on an analog trunk

This features specifies the dialing mode to be used overan analog trunk (DP or MF).


eem w Enter the programming code.pw

Enter a number for an analog trunk (e.g., 801).

e ... f w Enter the appropriate code:e= Analog line: Pulse (DP)f= Analog line: Multifrequency tone dialing (MF)

(default for all analog lines)

p w Enter the next external line number.or

r wPress this key.Initial status for programming mode.

Default access to a group of external

lines

This feature configures dialing "0" for each extension asthe dialing method for a group of external lines. The de-fault external line access code is "0."


ddf w Enter the programming code.p w Enter the extension number (e.g. 11/101).p w Enter the number for the group of external lines (e.g., 0,

890, etc).

p w Enter the next extension number.or

r w Press this key.Initial status for programming mode.

[2] For Indonesia set "08=Intern. Spanish" for country/group of coun-tries. then "03=English" for language.


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Step by step

Analog line attendants

If you want calls received over analog trunks to ring atspecified extensions at certain times of the day, all you

need to do is configure them as analog line attendants.Any extension can also be configured as a second atten-dant. In this case an extension only receives a call whenthe external line answering extension does not answerthe call within a specified time ( page 54). When thisoccurs, extensions configured as second attendants forexternal lines receive the call along with the first atten-dants.


ehf w Enter the programming code.p w Enter a number for an analog trunk (e.g., 801).e ...h Select the period of the day for answering calls:

e= Dayf= Nightg= Day service, second attendant

h= Night service, second attendant

p w ... p w Enter the extension numbers (e.g., 11/101) or callgroups that should signal when receiving calls from thespecified external line (up to 10 extensions or 1 group).

Example:

801 and 802 external lines are programmed aspart of the 890 group of lines.

When using code 002, Extension 11/101 is as-signed to group 890. This means that when the"0" access code is entered at this extension asearch for a free line is performed in group 890.For code 002, when extension 11/101 is assignedto group 0 and the external access code "0" is di-aled, the search for an available line is done ongroup "0."

If no available line is found and the group is pro-grammed with code 099 "Overflow for a group ofexternal lines" on page 41, it will search for a linein a different specified group.


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To assign an extension as an attendant for differentlines, repeat the programming steps.

Deleting attendants for an external line


ehf w Enter the programming code.p w Enter a number for an analog trunk (e.g., 801).e ...h Select the period of the day for answering calls:

e= Dayf= Night

g= Day service, second attendanth= Night service, second attendantq w The selected line attendant will be deleted.r w Press this key.

Initial status for programming mode.

If an extension is connected to a door opener de-vice, the device cannot be configured as an at-tendant.

Within a subscriber group an incoming call ringsat the first extension available, according to thecall distribution plan configured for the UCD sub-scriber group.

When no first DID is configured, the call will beforwarded to the Overflow extension. In theevent that an Overflow extension is not config-ured, the call will end. In such cases no exten-sion is signaled and the call cannot be captured.Meanwhile, the system will continue to wait foran available external line.


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Important settings

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Step by step

Phonebook/Speed Dial

You can store up to 250 telephone numbers of up to 15

digits each in the System Speed Dial. You can assign aname of up to 15 characters to each number. This al-lows you to do alphanumeric searches in the speed di-aling phonebook (see Alphanumeric Search in the UserManual).

To insert an interdigit pause you must enter the "P" char-acter using the HiPath 1100 Manager or pressing theRedial key using a system telephone (See page 112).

Numbers stored in the Speed dial phonebook can be re-

trieved by entering their assigned speed-dial number.This can be done from any extension that becomes freeby dialing code 072 (see page 33). By default thereare no speed-dial numbers stored in the phonebook.


eef w Enter the programming code.ddd . fhm w Enter the appropriate speed-dial number (abbreviated

number).

p Enter the internal number, Code "0" for an external lineor the external line number (e.g., 801). Then enter theexternal number (up to 20 digits).

When the system is operating as a Satellite PABX, firstselect a number for an external line (e.g., 801) or for agroup of external lines (e.g., 890) connected to thePABX. Next, select the PABX internal access code orthe PABXs Numbering plan sequence required for mak-ing an external call. Finally, enter the external number(up to 20 digits).

Wait 5 seconds w Wait for a confirmation tone.w Initial status for programming mode.

For the HiPath 1120:Entry 249 of the speed-dial phonebook is sharedby the relay and sensor functions and it may beassigned a name of up to 15 characters.

A name can be assigned to the number using theHiPath 1100 Manager.


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28

Class of service (COS)

You can assign one of eight classes of service (COS) to

each telephone page 33). It is possible, therefore, to block outgoingcalls to certain external numbers or to allow calls tosome of those numbers only. All classes of service al-low external calls to be answered and internal calls tobe made.

Classes of service

No trunk access (no permission:External calls only can be established using the sys-

tem speed dial (once allowed by code 072), class 0. Outward-restricted trunk access:

You can only make external calls using the systemspeed dialing phonebook or one of the permissionlists 1, 2 or 3 ( page 29).

Restricted trunk access (with denied list:You can make external calls but not to numbers ondenied lists 1, 2 or 3 ( page 28).

Unrestricted trunk access (total permission):You can make all Class 7 external calls.

Denied list

There are three lists of denied numbers that can be con-figured with different telephone numbers and individualextension prefix combinations. Denied list 1 (COS 1) with 10 entries Denied list 2 (COS 2) with 25 entries Denied list 3 (COS 3) with 35 entries

Telephones configured for restricted trunk access (with

denied list) cannot dial numbers that start with thosecombinations. If you try to dial one of these numbers,the extension will answer with a busy signal.

Even though restrictions are set by the lists, the num-bers entered in the speed dialing directory can be ac-cessed by dialing the assigned speed-dial numbers.

The denied list may contain some combinations alreadyrecorded, depending on the country ( page 30).These can be deleted if needed.


efg w Enter the programming code.


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Step by step

e or f or g w Enter the denied list number you want to delete.de ... gi w Enter the list entry of the number to be denied access.

p Enter the number that will be denied access (up to 16digits).Warning: Enter the number without the external accesscode.

Wait 5 seconds w Wait for a confirmation tone.Initial status for programming mode.

Deleting numbers from the denied list


efg w Enter the programming code.e or f or g w Enter the Denied List number you want to delete.de ... gi w Enter the list entry number of the number to be delet-

ed.

Wait 5 seconds If no new number is entered after 5 seconds, the con-tent of that entry is removed.

w Initial status for programming mode.Permission list

There are three permission lists that can be configuredwith different telephone numbers and individual exten-

sion prefix combinations (enter the number without theexternal access code). Permission list 1 (COS 4) with 10 entries Permission list 2 (COS 5) with 25 entries Permission list 3 (COS 6) with 25 entries

In addition to speed-dial numbers, the telephones con-figured for outward-restricted trunk access (with per-mission list) can only dial numbers that start with thesecombinations. When any other number is dialed, thephone answers with a busy signal.

The permission list already contains some combina-tions. These can be deleted if so desired.

To change a locked number, simply enter its listentry number and the new number.


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efh w Enter the programming code.h or i or j w Enter the number for the permission list.de ... fi w Enter the phonebook entry number for the number to

be allowed access.

p Enter the number that will be allowed access (up to 16digits).

Warning: Enter the number without the external accesscode.

Wait 5 seconds w Wait for a confirmation tone.Initial status for programming mode.

Deleting numbers from a permission list


efh w Enter the programming code.h or i or j w Enter the number for the permission list.of ... fi w Enter the list entry number of the number to be delet-

ed.

Wait 5 seconds If no new number is entered after 5 seconds, the con-tent of that entry is removed.


Default permission and denied lists

For both permission lists and denied lists there aresome pre-programmed numbers that can be changed,if necessary..

To change an allowed number, just enter its listentry number and the new number.

Country Permission

list

Denied

list

Brazil 1900800

1930810

0900900

Argentina


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Step by step

Portugal 112 64

Chile 800

Venezuela

Mexico

Vietnam

IM Spanish 190

IM English

French (IM)

China

Malaysia

Singapore 999995

18001608

#571#

Thailand 012

3456789

1112

13141516171819

001100

101

Greece 100166

1990800

090

IndiaPakistan

Spain 091112

1003900

903905906

Russia 01020304

05070900

Ukraine

Peru

Country Permission

list

Denied

list


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32

Philippines

Canada

South Africa

Turkey 0900

Latvia 0103112

0204

0900

Lithuania 0103 02112 0900

Italy 112115

113118

0900

Australia 000 0900

France 3010304036110800

081008200825083605

30800026

02690508059005940596

Korea 0001020304

05060708

Country Permission

list

Denied

list


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Step by step

Permission for using speed dial numberswithout COS analysis

Allows users with a class without permission to makeexternal calls using the speed dialing phonebook.


dkf w Enter the programming code.q or r w To activate/deactivate the permission:

q= Activated

r= Deactivated (default)w Initial status for programming mode.

Assigning a class of service (COS)


eee w Enter the programming code.p w Enter the number for the group of external lines (e.g., 0,890...899).p w Enter a class of service for day mode and another for

night mode:

1st digit defines the input for day service class 2nd digit defines the input for night service class

Classes of service:

d= Restrictede= Outward-restricted trunk access with Denied

List 1(10 slots)

f= Outward-restricted trunk access with DeniedList 2(25 slots)

g= Outward-restricted trunk access with DeniedList 3(35 slots)

h= Outward-restricted trunk access with permis-sion list 1(10 slots)


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i= Outward-restricted trunk access with permis-sion list 2

(25 slots)

j= Outward-restricted trunk access with permis-sion list 3(25 slots)

k= Unrestricted Trunk Access (default for all lines)p w . p w Enter the extensions (e.g., 11/101) to which the COS se-

lected will be assigned.


To assign a COS to additional lines, repeat the program-ming steps described above. The default for all exten-sions is "77".

Special class of service for a blockedextension

This allows you to switch a blocked extension (with anelectronic lock) to any class of service.


dmj w Enter the programming code.p w Enter the extension number (e.g. 12/102).p w Enter the class of service for the extension with the ac-

tivated lock:

d= No trunk access (default setting for all exten-sions)

e= Outward-restricted trunk access with DeniedList 1

(10 slots)

f= Outward-restricted trunk access with DeniedList 2(25 slots)

g= Outward-restricted trunk access with DeniedList 3

(35 slots)h= Outward-restricted trunk access with permis-sion list 1(10 slots)


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Step by step

i= Outward-restricted trunk access with permis-sion list 2

(25 slots)

j= Outward-restricted trunk access with Permis-sion list 3(25 slots)

k= Unrestricted trunk access (default for all lines)r w Press this key.


To assign a COS to additional lines, repeat the program-ming steps described above.

COS changeover

You can allow or deny a temporary COS changeoverfrom an extension to a different extension.


ekl w Enter the programming code.p w Enter the extension number (e.g., 11/101).

qor

r wTo allow/deny COS changeover:

q= Allowedr= Denied (default)

p w Enter the next extension numberor


The system administrator is responsible formaintaining the balance of the Classes of Ser-vice used by an extension that is blocked or free.This prevents an extension with a restricted ser-vice from having free access when the lock is notactivated and then keep an unrestricted categorywhen the lock is activated.


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36

Attendant console

The attendant console centralizes the flow of calls at up

to two answering stations equipped with system tele-phones with a display. In the default configuration no at-tendant console is configured.


eid w Enter the programming code.p w Enter an extension number for the attendant console

(e.g., 12/102).

pw Enter the next extension number, if you wish.or


Deleting an attendant console


eid w Enter the programming code.q w Delete all attendant consoles.r w Press this key.


The attendant console does not receive "Directmessage to the speakerphone" and it must notbelong to any associated group.Only the first attendant Console will be called for

digit 9. The second should be for the extensionnumber.


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Step by step

Carrier selection mode: LCR or ACS

This allows the user to change carrier selection and use

the best possible option to originate external calls.


ffi w Enter the programming code.q or r w ACS/LCR:

q= ACSr= LCR (default)

w Initial status for programming mode.

Warning tone for calls without LCR

When the system is configured to use LCR, the HiPath1100 can alert the user when an external call is beingplaced to a destination using a non-default carrier withrates that may be higher for that time of day. This maybe due to the unavailability of an external line for LCR(Least Cost Routing).

When using a standard telephone, a warning tone indi-cates to the user that a different carrier is completingthe call at this time. When using a system telephone,

the carriers name will show on the display.Required:Programming mode must be activated (*9531994).

dmf w Enter the programming code.q or r w Activate/Disable Tone:

q= Activatedr= Deactivated (default)


When the system is configured with a carrier di-aling selection mode and is reconfigured to workwith a different selection mode (for example,ACS >>LCR), all the previous settings are lost.

This feature only works on ISDN lines.


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38

Example for LCR settings on a local

network

This example shows the sequence for creating and dis-tributing destinations:

"National" option

1. Create a name for the new tab, for example, Nation-al.

2. Add the carrier(s) to the existing list for long nationalcalls.

3. For destination, enter all area codes or partial area

codes to cover all numbers within the country.4. Finally, enter the time intervals in the time intervaltable. With time intervals left empty, the line of thedefault carrier will be occupied immediately.

5. Select the line group on which calls will be madeand the overflow line group to be used when theline group is busy.

Connection of GSM/SIP boxes with

LCR access

GSM boxes work as if the call were sent from a GSMcell phone and the SIP boxes work as if the call were

made using a PC. Thus the call can be sent by thecheapest route according to the analysis of the destina-tion of the call using the rule configured in the LCR.

It is possible to connect GSM/SIP boxes to the HiPath1100 using the S0module where the ISDN lines mustbe set in a line group according to the carrier type: GSMor SIP.

At present, you can specify up to 100 destina-tions and 15 carriers

Settings must be configured using the HiPath1100 Manager.

To install these peripherals, consult the manualof the respective products and the support tech-

nician.


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Step by step

Activating the time for LCR fallback

This timer should be activated for routes subject to de-

lays or problems making call connections (for example,SIP boxes). When the preset time has elapsed, the callis routed to the Default Carrier defined in that rule of theLCR (See Manager - A31003-K1160-M810-*, LCR).


fid w Enter the programming code.dorlmdalmm Enter the number for the group of external lines (e.g: 0,

890)

q or r w Activating/Disabling the timer:q= Activatedr= Deactivated (default)

w Initial status for programming mode.Time for LCR fallback

This configures the routing time to the default carrierdefined in that rule of the LCR (See Manager - A31003-K1160-M810-*, LCR).


fiew Enter the programming code.di ...gd Enter the time for the exchange (from 05 to 30 sec-

onds). Default is 05 seconds.


ACS (Alternative carrier selection)

If the system is programmed with the ACS (Alternativecarrier selection) option, you may define in the systemwhich route/destination the call should follow, indepen-dently of the one selected by the user. This feature isuseful for choosing the route/destination with thebest rate when he call is actually made or for setting asingle route, once the conversion rules are duly pro-grammed.


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40

The first digits of the number dialed by the user are an-alyzed by the system. If they match the conversion rule,they will be replaced by the default number as set forth

by that rule. The route/destination to be used can alsobe predetermined. There is no field available to specifya carrier. The carrier code must be included in the con-version rule.

Different conversion rules can be applied to the samenumber, depending on the time of day and day of theweek. It is possible to define a maximum of 100 conver-sion rules.

Example: Number dialed: 262 XXXX

Conversion Rules:

The user can use any line or group of external lines todial the number 262XXXX, but the system will dial thenumber 341XXXX using the 890 group of external lines.If the lines of this group are busy, the overflow optionwill use the 891 group of external lines. It is possible toinsert pauses into the conversion rules (Consult the Hi-Path 1100 Manager help file).

When a rule uses the overflow option, it may or

may not change the dialing rule.

Index Number

Selected

Alterna-

tive

number

Group of

external

alterna-

tive lines

Group of

external

overflow

lines

01 267 342 0 890

02 262 341 890 891

You must program the conversion rules using theHiPath 1100 Manager.

ACS does not affect emergency numbers whenthe user dials directly.


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External line settings

41

Step by step


Groups of external lines

Programming allows access to an external line or groupof external lines through a code other than "0."


eij w Enter the programming code.

dor

lmdto

lmmEnter the group code number (default is 0).

pw Enter a number for an external line (e.g., 801).r w Press this key.


Overflow for a group of external lines

This feature makes a second group of external linesavailable in the event the lines in the first group are

busy. The availability of the second group of externallines depends on the extensions class of service.


dmm w Enter the programming code.d orlmd tolmm Enter the number for the group of external lines (e.g.

pw

Select an option:

e= A specified group of external lines(the first group is the default setting):

Enter a number to specify the overflow group to

be used:

dorlmdtolmmf= All external line groupsg= None

rw

Press this key.



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42

Example:801 and 802 external lines are programmed as

part of the 890 group of lines 890.When using code 002, Extension 11/101 is as-signed to group 890. This means that when the"0" access code is entered at this extension asearch for a free line is performed in group 890.If no available line is found in group 890 and thisoption is configured, the system will search for aline in the overflow group.

Internet access (*493) does not work for theoverflow group.

Only one level of overflow functions.


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43

Step by step

Seizure priority by type of external line

External lines can be accessed using Code 0 or the

code for the group of lines (e.g: 890). If the switch hasanalog and digital lines, you can configure the type ofline that will be given priority.


emh w Enter the programming code.e ... g Select the type of line:

e= Independent seizure of the type of line (default).In this case the seizure is sequential and cyclic.

f= External digital lines are activated as first option.g= Analog trunks are activated as first option.


Analog trunk seizure protocol

This feature specifies the protocol to be used by thesystem for seizing an analog trunk, based on the localcarriers information.


dek w Enter the programming code.p w Enter a number for an analog trunk (e.g., 801).e ... f Select the type of protocol:

e= LOOP seizure (default for other countries)f= GROUND seizure (default for Canada)r w Press this key.


When using the GROUND option for Canada, the"Type of answering signal" feature for these ex-ternal lines must be deactivated.


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Step by step


44

Caller ID - CLIP - for analog lines

HiPath 1100 systems are capable of receiving Caller ID

information through FSK and DTMF protocols over ana-log lines. This service must be activated by the local car-rier.

The default setting depends on the country.


ddi w Enter the programming code.

wEnter a number for an analog trunk (e.g., 801).

d . g Select the type of protocol:d= deactivatede= DTMF1f= DTMF2 (off hook)g= FSK



When a Country setting is specified ("Country/group of countries" on page 21), the appropriateprotocol is automatically selected.

Country Protocol Code

Brazil, China, India, Peru, IM-Spainand IM-English

DTMF1 1

Russia DTMF2(off hook)

2

Other countries FSK 3


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45

Step by step

In the HiPath 1190 there is an upper limit of 16lines configured with the CLIP DTMF option that

causes limitations in the conference feature de-pending on the number of lines being used bythe CLIP DTMF at any given time. This is causedby the fact that both the CLIP DTMF and theConference use common resources in the sys-tem.

So, for example: In a system with 16 CLIP DTMF lines there

can be 2 conferences with 3 participants; In a system with 8 CLIP DTMF lines there

can be 1 conference with 8 participants or 2conferences with 4 participants;

In a system with no CLIP DTMF lines therecan be 2 conferences with 8 participants.

To free additional ports for use with the Confer-ence feature without depending on the use ofthe CLIP DTMF, this function should be disabledfor certain lines.


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Step by step


46

External line call direction

When a user tries to access a line, lines that have been

previously programmed as outgoing are given priority. Ifan incoming call is received over that line, however, itwill come through as usual.

To avoid this situation, the method for accessing exter-nal lines can be defined at the time of making or receiv-ing a call. This facility is usually contracted with the localcarrier to ensure optimal usage of all lines available.


eii w Enter the programming code.pw Enter a number for an external line (e.g., 801).

e . g w Enter the number for the type of access to an externalline:

e= bidirectional (default)f= incoming unidirectionalg= outgoing unidirectional



Flash duration on analog line

The duration of the Flash signal that is sent by the sys-

tem to each analog trunk can be configured individually.Flash signal duration depends on the specific setting foreach country.

If the country configuration ( page 21) or the type ofanalog trunk ( page 24) is changed, the Flash durationwill automatically reset to the default value.


eel wEnter the programming code.

p w Enter a number for an analog trunk (e.g., 801).di . mm w Enter the length of time (05 to 99) for the Flash signal,

where 05 = 50 ms, 99 = 990 ms.


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47

Step by step

p w Enter the next number for the analog trunk.or


Reseizure timeout for an external lineThere is a timeout for reseizing an external line. Once anoutgoing call has ended the line will remain blocked dur-ing the specified timeout.


efm w Enter the programming code.

di...

mm wEnter the length of time (05 to 99) for the Flash signal,

where 05 = 500 ms (default) to 99 = 9900 ms.


Maximum time between rings for an

incoming callThis consists of the time interval between two call puls-es from the local carrier (approximately 6 seconds). Atthe end of this time interval, the system disconnectsfrom the external line and gets ready to receive othercalls.

In some countries the pause between pulses is longerthan 6 seconds. Here you can specify the setting as youprefer.


eek w Enter the programming code.

When the line is programmed directly, the de-fault duration of the flash of the line is 240msand when the line is programmed with anotherPABX system, the default duration of the flash is100ms.

Valid only for analog trunks.


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Step by step


48

p w Enter a length of time (05 to 20 seconds).


Coefficient for an analog trunk

If the appropriate impedance value or type of external

line is available, the quality of transmission and recep-tion of information between the local carrier and thePABX can be improved.


ehk w Enter the programming code.p w Enter a number for an analog trunk (e.g., 801).

e . h w Enter the appropriate number for the type of externalline:For example, in the case of Brazil it would be:

e= standard 900 line(default)f= 600 line g= short lineh= long line



Default: 13 seconds for Argentina, 04 seconds for Korea and 06 seconds for all other countries.


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49

Step by step

Type of answering signal

When a carrier provides this facility, the ticketing pro-

cess occurs in real time. That is, when the called partyanswers/hangs up, the public exchange sends a signalto the system to initiate/end call detail report.


eil w Enter the programming code.p w Enter a number for an analog trunk (e.g., 801).

d . f wEnter the appropriate number for signaling type:

d= None (default)e= Polarity reversalf= DTMF tone

p w Enter the next number for the analog trunk.or


When DTMF is selected, you must program atone (A, B, C or D) using Manager. If a tone is notprogrammed using the Manager, the switch de-faults to tone A.

When using the GROUND option for Canada,this feature must be deactivated for externallines.

If this feature is activated, outgoing external calls

cannot involve consultation or transfer before thedestination user picks up.


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Step by step


50

Dial tone detection

When it is enabled it runs two functions in an external

analog line:1. This setting has the system wait for a dial tone de-

tection on the public exchange before freeing it upfor sending the selected number. If there is no dialtone on the line (for example, line not installed) thesystem automatically blocks this line.With MF telephones, the number dialed will betransmitted to the external line approximately 4 to 5seconds after the last digit was dialed (1A dialing).

2. It detects the closure of an incoming call using the

busy tone (busy tone detection) in the following cas-es: External Call Forwarding; External transfer;

Incoming for DID/FAX;

Incoming for Answering machine; Incoming for EVM module;

Incoming for VMI.

Required:Programming mode must be activated (*95

31994).ejd w Enter the programming code.p w Enter a number for an analog trunk (e.g., 801).

q or r w Activate/Disable dial tone detection for an analog trunk:q= Activate (default)r= Disable

p w Enter the number for the next external line available.or



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51

Step by step

Operation as Satellite PABX

External line connection.

This feature determines if an analog trunk connected toone of the HiPath 1100 systems is also connected to a

local carrier or another PABX.Required:Programming mode must be activated (*9531994).

egg w Enter the programming code.p w . p w Enter the number for the group of external lines (e.g., 0,

890).

e or f w Enter the code for the type of connection:e= Conneection to Local carrier (default)f= Connection to another PABX system


Second external access codeThis setting specifies the code used by the main PABXfor accessing external lines. This code is used to checkif there is a dial tone at an external line and to generatea pause while dialing, redialing or using the speed dial-ing feature.

The default setting for the second code is "0".

Required:Programming mode must be activated (*95

31994).egh w Enter the programming code.

When a group of external lines is configured as aSatellite PBX, a false dial tone is not generated.However, if LCR (code 225) or Emergency num-bers (code 040) are programmed, the false dial-ing tone will be generated.

When the line is programmed as connected to aLocal Carrier, the default flash time for this line is240 ms and when configured as a Sub-PABX, thedefault time is 100 ms.


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Step by step


52

d.mordd.mm Enter the external access code for the main PABX (oneor two digits) and wait for a confirmation tone:

d.

m= second external access code,

one digit

dd.mm= second external code, two digitsWait 5 seconds w Wait for a confirmation tone.


False toneThis sends an external line dial tone even when there isno external line available. This feature only works for MFextensions.


djg w Enter the programming code.

qor

r wActivate/Disable a false tone:

r= Deactivated for Argentina, Korea and Indiaq= Activated for all other countries (default)


Internal access code for automatic

seizure

This features specifies the code to be used for makinginternal calls when an extension is configured for auto-matic seizure of an external line.

Access codes are configured according to the country.If no access code is specified, the feature will not work.


ffj w Enter the programming code.

If no value is entered, a confirmation tone willnot be checked after the line is occupied.

If LCR (configured via the HiPath 1100 Manager)orEmergency numbersis activated, the user willhear a false tone.


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Step by step

p w Enter an access code consisting of a maximum of 5 dig-its.

w Initial status for programming mode.Default access code table by country

External analog present

System slots that are not connected to an external lineshould be configured as "unavailable".


dkm w Enter the programming code.pw Enter a number for an

Documents

Programing Manual SIEMENS HYPATH