PROGRAM

IBABC 64th Annual Conference 1

IndexIBABC Board of Directors 2011-12 . . . . . . . . . . . . . . . . . 2President’s Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Delegate Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Wednesday’s Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Prizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Trade Show Floor Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Thursday Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Friday Symposium . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Guest Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Hospitality Night . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Trade Show Exhibitors . . . . . . . . . . . . . . . . . . . . . . . . . . 16

On behalf of fellow or-

ganIzers Lynne Yule, Lorne Perry, Jennifer Reddicopp and Chuck Byrne, welcome to the IBABC 64th Annual Conference & Trade Show. We have a very exciting three days planned for you: we’ll explore some serious issues and have some fun as we “build industry confidence”.

Please check the schedule carefully, as we have our tra-ditional conference events, but some of them are in new time slots. The IBABC AGM takes place on Wednesday afternoon, and the golf tournament takes place Thursday morning. Also on Thursday, our Awards Luncheon will fea-ture a surprise appearance that you won’t want to miss. The President’s Gala Dinner and Dance is Thursday eve-ning. On Friday morning, industry leaders discuss Readi-ness, Response & Recovery; then Tod Maffin and Steve Dotto talk technology at the Networking Luncheon and the Trade Show takes place in one action-packed after-noon. Read on and enjoy!

linda Petrin, CaIb CIP Chair, Conference Committee

welComeThanK YoU sPonsors

DIAMOND: President’s Gala, plus these exclusive sponsorships

aviva Canada President’s Gala Wine

The dominion of Canada Trade Show Trivia Quest

The economical Insurance group Friday Networking Luncheon Speakers

gore mutual Insurance Company President’s Champagne Reception

ICbC Wednesday Reception, Conference Gift

& Thursday Luncheon SpeakerIntact Insurance

Conference Newsletter, Friday Symposium & AGM Attendance Prize

rsa Canada group & Cns Name Badges & Lanyards

wawanesa Insurance President’s Gala Photography

GOLD: President’s Gala

family Insurance solutionslloyd’s UnderwritersPeace hills Insurance

SILVER: Conference Lunches

bmo bank of montrealdas Canada

Insurance Institute of bCJevco Insurance

Pacific blue Cross / bC life

BRONZE: Conference Breakfasts

Canadian Underwriter magazine Chutter Underwriting services

northbridgePacific marine Underwriting

Pal Insurance brokers Parity agencies

optimum west Insurance Company

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exeCUTIve CommITTee

President . . . . . . . . . . . . . . . . . . . Maurice Poulin BA CAIB1st Vice-president . . . . . . . . . . . . . . . . Andrew Tablotney2nd Vice-president . . . . . . . . . . . . . . . . . .Dianna JohnsenTreasurer . . . . . . . . . . . . . . . . . . . . Rosemary Hruby CAIBChairman of the Board. . . . . . . . . Richard Pindral BA CAIB Snr Assoc CIP (Aust)VIBA President . . . . . . . . . . Laura Bolster CAIB CIP CRMVancouver Area Rep . . . . . . . . . . . . Linda Petrin CAIB CIPExecutive Director . . . . . . . . . . . . . . . . . . Chuck Byrne CIP

area dIreCTors

1, Vancouver . . . . . . . . . . . . . . . . . . Linda Petrin CAIB CIP2, East Vancouver . . . . . . . . . . . . . . . . . . . . . . .Daljit Sidhu4, Vancouver . . . . . . . . . . . . . . . . . . . . . . David Chambers5, Burnaby . . . . . . . . . . . . . . . . . . . Deborah Hobden CAIB6, North Shore . . . . . . . . . . . . . . . Brody Stonehouse CAIB7, Richmond/South Delta . . . . . . . . . . . . . .Santbir Minhas8, New Westminster . . . . . . . . . . . . . . Clay Germain CAIB9, Surrey/North Delta . . . . . . . . . . . . . . . . . . . .Fazal Khan10, Fraser Valley . . . . . . . . . . . . . . . . . . Teresa Dyck CAIB12, Victoria . . . . . . . . Nicole McDonough CAIB CIP CRM13, Central Vancouver Island . . . . . . . . Linda Dolan CAIB15, North Okanagan . . . Winston Pain BA CAIB CLU CSA16, Kamloops . . . . . . . . . . . . . . . . . . . . James Sutherland17, Prince George/Cariboo . . .Don Gaboury, CAIB BCOM19, North Western . . . . . . . . . . . . . . . Vivian Raposo CAIB20, West Kootenay . . . . . . . . . . . . Graham Matthew CAIB21, East Kootenay . . . . . . . . . . . . . . . . . Sam Cowan FCIP22, North Vancouver Island . . . . . . . . . . . . . .Keith Larsen

board of dIreCTors 2011/12

hello and welCome!

As an InTerIor b.C. bro-

Ker I am particularly pleased to host the industry in this beautiful part of the province. I look forward to reuniting with members and industry friends while we all enjoy the first-class program that the com-mittee has arranged. While you’re here, take in the city. You’re close to parks, lake promenades, galleries, muse-ums, restaurants and shopping.

Members, I urge you to attend the Annual General Meet-ing on Wednesday at 1:30 pm, when issues that affect you as a broker will be discussed and the direction of the as-sociation will be determined. Your input is what makes this association strong.

Thank you, sponsors, exhibitors and prize donors, for your generous support. Your contributions help make this event a success, year after year.

maurice Poulin, ba, CaIb 2011-12 President, IbabC

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CheCK The PlansDELTA GRAND OKANAGAN RESORT

1310 WATER ST, KELOWNA

maY 9, wednesdaYRegistration desk open 10 am to 6pm

8am–1pm Pre-Conference seminar e&o loss Control Columbia

1:30–5pm IbabC annual general meeting Skaha/Vaseaux/Kootenay

5–7pm agm reception hosted by ICbC Okanagan Ballroom

7pm on Open Evening

maY 10, ThUrsdaYRegistration desk open 8am to 4:30pm

6:45–8am golf Tournament breakfastsponsored by on side restoration Harvest Golf Club

8am–1:30pm golf Tournament Harvest Golf Club

9:30am–1pm seminar (with continental breakfast)The Condominium Conundrumwith Krista Prockiw

1:30–3:30pm awards luncheon with special guest Cfl Coach of the Year wally buono luncheon courtesy silver sponsors speaker sponsored by ICbC Skaha/Vaseaux/Kootenay

6:15–7:45pm gala Portrait Photographssponsored by wawanesa Insurance Ballroom Grand Foyer

6:30–7:30pm President’s Champagne receptionsponsored by gore mutual Insurance Ballroom Grand Foyer

7:30pm–midnight President’s gala dinner & danceCourtesy diamond & gold sponsorswine sponsored by aviva Canada Okanagan Ballroom

maY 11, frIdaYRegistration desk open 8am to 7pm

8–9am buffet breakfastCourtesy bronze sponsors Grand Foyer

9–12:30pm guest event: Culinary Tour Hotel Lobby Departure

9:15–11:45am readiness, response & recovery symposiumsponsored by Intact Insurance Skaha/Vaseaux/Kootenay

11:45am–2pm networking buffet luncheon with Tod maffin & steve dottosponsored by The economical Insurance group Skaha/Vaseaux/Kootenay

2–8pm Trade show Okanagan Ballroom

5–8pm Trade show reception Okanagan Ballroom

8pm–midnight hospitality night Various venues, please see page 15

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IbabC annUal general meeTIng

1:30 – 5pm, Skaha/Vaseaux/Kootenay

The AGM, for IBABC members, is the most important meeting of the year. Issues that directly affect brokers will be discussed and the direction of the association will be determined. Thanks to Intact Insurance, a fabulous atten-dance prize will be awarded to one lucky member.

Please come to the AGM early so that you can sign in and the meeting can start on time. The Committee of the Whole will include a discussion on the new Strategic Accord 2020.

agm reCePTIon

Hosted by ICBC 5 – 7pm, Okanagan Ballroom

After the AGM, join your broker colleagues at the ICBC reception for some refreshments and networking.

oPen evenIng

Enjoy Kelowna in the company of insurers and other industry friends.

Delegates, you are already entered to win the prizes that have been generously donated by these contributors. The grand prizes are awarded at the President’s Gala; you must be present to win.

agm aTTendanCe PrIze

Intact Insurance

golf sPonsors & golf PrIze donors

aviva Canadafamily Insurance

ICbCmorgex hole in one

Peace hills Insurancewawanesa Insurance

women in Insurance Cancer Crusade

Golf Tournament Breakfast courtesy of on side restoration

gala grand PrIzes

aviva Canadaboiler Inspection & Insurance Co.

Chutter Personal lines Underwriting servicesmetrix Professional Insurance brokers

optimum west Insurance CompanyParity agencies

Peace hills Insurancersa & Cns

wawanesa Insurance

Table PrIzes

Cambrian special risksCoast Claims service ltd.

Jevco InsuranceKernaghan adjusters mutual fire Insurance

The sovereign general Insurance Company

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exhIbITor area

Custom Software

Parity Agencies

Bronze Sponsor

GroupMedical Services

IFSFinancial

Burns & Wilcox

Insurance Council of B.C.

Payges International

FirstOnSiteRestoration

Crawford& Company

AuroraUnderwriting

KealTechnology

PowerSoft

Compu-Quote

Premiere

PalInsurance

Jevco

Winmar Property

Restoration

CreechurchInternational

BeaconUnderwriting

General InsuranceOmbudSvc

April Canada

GuaranteeCo. of N.A.

Sussex Insurance

Sports-Can

ServiceMasterof Canada

CanstarRestorations

SPECS Broco Glass South WesternGroup

GrapevineSoftware

GreatAmerican

ViewPointMedical

Sports &Fitness

Broker LinkSoftware

AngelRestoration

Guardian Risk

T.I.C. Travel

PhoenixRestorations

BMS Specialty

Risk

SCM InsuranceServices

CJBRestoration

InspekTech TottenGroup

IBABCThe EconomicalInsurance GroupDiamond Sponsor

On Side Restoration

Encon Group

Swiss Re

Granite Claims

Hotel Grand Pacific

Belfor PropertyRestoration

ElliottSpecial Risk

Speedy Glass

First GeneralServices

Policy Works

Ultima Risk ACRGlass

PuroClean BrovadaTech

AppliedSystems

BarclayRestorations

StuttersDisaster Kleenup

CanAmInsurance

MorgexHole-in-one

K&KInsurance

Pacific Blue Cross

Silver Sponsor

DAS CanadaSilver Sponsor

BMO Bank of Montreal

Silver Sponsor

ICBCDiamond Sponsor

ENTRANCE

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golf The harvesT

Breakfast at the Golf Club sponsored by On Side Restoration, 6:45amPractice facility available on arrival. Shotgun start, 8amHarvest Golf Club, 2725 KLO Road, KelownaPro Shop: 250-862-3103

driving directions: From the Delta Grand Okanagan Re-sort, head south on Water Street toward Smith Avenue. After about 800 metres, bear slightly left; Water Street will become Pandosy Street. After 2.5 km, turn left on to

KLO Road. After 4.3 km you’ll see the golf club on your right.

The CondomInIUm ConUndrUm: InsUrIng sTraTa UnIT owners

9:30am – 1pm, Columbia Room

Krista Prockiw, LLB, Alexander Holburn Beaudin & Lang LLP

Review the Strata Property Act, the new Insurance Act and recent court decisions to examine the legal obligations of the strata corporation, strata lot owners and strata council

members.  Learn about the specific provi-sions in the Strata Property Act regarding insurance, overlapping coverage between the corporation’s and unit owner’s policies, waivers of subrogation, responsibilities for deductibles and more. 3 CE credits

awards lUnCheon

Speaker sponsored by ICBC 1:30 – 3:30pm, Skaha/Vaseaux/Kootenay

Lions GM wally buono is one of B.C.’s great-est builders, of winning teams and champions. As coach for nine sea-sons he led the team to nine playoff appearanc-es, six Western Finals, a crossover visit to the

Eastern Final and two Grey Cup Championships in 2006 and 2011. He’ll reflect on his career as the Canadian Foot-ball League’s all-time, most winning coach.

PresIdenT’s gala dInner danCe

Gala Portraits, sponsored by Wawanesa Insurance, 6:15 – 7:45pm, Ballroom Grand Foyer

President’s Champagne Reception, sponsored by Gore Insurance 6:30 – 7:30pm, Ballroom Grand Foyer

President’s Gala/Dinner, wine sponsored by Aviva Canada 7:30pm – Midnight, Okanagan Ballroom

Dance to the famous Players band, a group of insanely talented musicians who change the way people experi-

ence live music. They seamlessly incorporate all musical genres into their performances. At every party they play, the crowd begs for more. They have been widely recognized as Vancou-ver’s best band.

PROCKIW FAMOUS PLAYERS BAND

WALLY BUONO

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readIness, resPonse & reCoverY sYmPosIUm

Sponsored by Intact Insurance 9:15 – 11:45am, Skaha/Vaseaux/Kootenay2 CE credits

mike valiquette, MBA CFIP, symposium moderator, is president of HUB Internation-al Coastal Insurance.

Jean-françois blais was named president of Intact Insurance in September 2011 after leading all aspects of Axa’s operations in Canada for seven years as president, CEO and director.

Peter borst is senior vice-president of Swiss Reinsurance Canada. Peter is re-sponsible for marketing and a portfolio of treaty accounts across Canada.

Tom larsen is senior VP of EQECAT, Inc. Since joining EQECAT in 1989, he has helped insurance and government clients better measure and manage their risk from large-scale catastrophes.

greg Thierman, manager and senior gen-eral adjuster of Crawford & Company (Can-ada) Inc.’s Kelowna branch, was part of the response to the Kelowna fires of 2003 and the Slave Lake fires of 2011.

neTworKIng lUnCheon

Sponsored by The Economical Insurance Group 11:45 – 2 pm, Skaha/Vaseaux/Kootenay

We are pleased to welcome back Tod Maffin and Steve Dotto, two of Canada’s leading thinkers in digital market-ing and communications. Tod and Steve will talk about the latest mobile devices and business technology and will be available to answer your questions.

Tod maffin, president of engageQ digital, is one of the country’s go-to commentators on the impact of accelerated technological change and innovation on the business and economic environment. Tod’s a regular

blogger, speaker and commentator on CBC Radio.

steve dotto is Canada’s most respected geek. For over 15 years, as host and execu-tive producer of Dotto Tech, a nationally syndicated TV, radio and online show, Steve has entertained and educated

millions of Canadians on all aspects of technology.

Trade show TrIvIa QUesT

The Trade Show on Friday will again include a Trivia Quest, sponsored by The dominion Insurance Company. Your delegate kit contains a trivia ballot. Match the questions to the answers. Vote for your favourite booth. Deposit your ballot in the draw box at the IBABC booth to win a prize. The exhibitor with the most votes also wins a prize.

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gUesT evenT: CUlInarY ToUr

hosPITalITY nIghT

Friday, May 11, 9 – 12:30pm Meet In The Hotel Lobby

Kelowna is renowned for producing some of the best cheeses, wines and market-garden produce in the prov-ince, and this tour takes in the best of these local legends.

On Friday, guests will be picked up at the Grand and taken on a tour of the Carmelis goat Cheese artisan farm, a European-style, family-run dairy that produces organic cheeses and gelato. This charming farm and dairy – located

near Okanagan Lake and with a fantastic view of the valley – uses all-natural techniques learned in France to produce some of the best cheeses in the region.

The next stop on your tour: Pioneer Country market. This quaint country market carries a variety of locally pro-duced foodstuffs like fresh-baked apple pies, preserved peaches, and home-made borscht.

Directly adjacent to the Pioneer Country Market is sper-ling vineyards, where Ann Sperling crafts elegant award-winning wines of character on her family-owned estate – the first vine-yard to be planted in Kelowna.

After you’ve sampled an Old Vines Riesling or a Late-Harvest Pinot Gris, head back to the Grand in time for the Networking Buffet Lun-cheon and Trade Show.

Friday, May 11, 8pm – Midnight

Join the party! You will find your access badge in your conference kit. And remember, venues are a “work in progress” so check for any posted signs on Friday evening around the registration desk indicating room changes.

aviva Canada . . . . . . . . . . . . . . . . . . . . . Cassiar/Cascade

broker link software . . . . . . . . . . . . . . . . . . . . . . Selkirk

Capri Insurance . . . . . . . . . . . . . . . . . . . . . . Room #232

Can-sure Underwriters . . . . . . . . . . . . . . . . Room #230

The economical Insurance group . . . . . . . Room #136

family Insurance solutions . . . . . . . . . . . . . . . . . .Skaha

gore mutual . . . . . . . . . . . . . . . . . . . . .Vaseaux/Kootenay

Intact Insurance . . . . . . . . . . . . . . . . . . . . . . . . . .Terrace

Jevco Insurance . . . . . . . . . . . . . . . . . . . . . . Room #234

optimum west Insurance Company . . . . . Room #236

Peace hills Insurance. . . . . . . . . . . . . . . . . . Room #228

wawanesa Insurance . . . . . . . . . . . . . . . . . . . . Columbia