profits. - deloitte.comonboarding experience. Client Onboarding With our innovative approach we achieve a significant reduction of the onboarding time, according to our motto 'do it

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Client OnboardingOur way to enhance your client's onboarding experience Deloitte's Automation Platform

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Brochure / report title goes here | Section title goes here

Client Onboarding Client Onboarding refers to the onboarding phase of a prospect client starting the business relationship with the bank. Our tool guides the user through a number of processes, which end with the production of the bank’s contract and all the relevant forms for the onboarding.

A KYC Report may be archived as part of the documentation containing the overall risk assessment of the business relationship at the time of the start of the relationship.

We ensure compliance with the regulatory imperatives of national and international standards, so that risks are identified in a timely manner, and measures are taken to prevent exposure. Thanks to a structured, workflow-based approach,

processes are more time-, resource- and cost-efficient, improving the bank’s overall business model and time to market. Key client data can be assessed efficiently, validated and (also from a risk perspective) evaluated using an aggregation of reliable data sources. The tool provides quick and insightful analyses of the customer’s estimated wealth as well as the original sources of funds, in order to make plausibility checks easier.

The business and compliance department often have different information regarding prospecting clients, which often leads to misunderstandings and time-consuming internal interactions. As a consequence, the promise of a pleasant client experience can often not be kept.

Deloitte's Automation Platform / Client Onboarding

Client Onboarding

Client Monitoring

Prospecting

Remediation

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Customer experiencesCustomers cannot be clearly informed on expected lead time of onboarding, leading to poor client experience.

Improved formality processes Structured approach allows a faster onboarding, improving client onboarding experience.

We Take Your Sorrows as Our Challenges

Pain Points Optimisation through Deloitte's Automation Platform

Loss opportunitiesOnboarding processes being long by nature, may lead to loss of business opportunities.

Increase business opportunitiesIncrease business opportunities: reliable and well-founded decision making increase business opportunites and thus, overall profits.

Risk exposureThe business and the Compliance department have limited oversight on the client's situation leading to discomfort on the overall decision making.

Risk mitigation Background checks allow at all times the verification of client information thus enable reliable decision making.



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We have the solution – Improve your client onboarding process

Significant reduction of the onboarding time, according to our motto 'do it right the first time'.

Regulatory checks in the back allow plausibility checks necessary to ensure that the right questions are asked

Avoiding an unnecessary ping-pong between the business and the Compliance department

Leveraging overall all the information retrieved from the Prospecting in order to ensure coherent data through the entire onboarding process.

Benefits of Client Onboarding via our AML/KYC Automation Platform

With an automated and standardized workflow, consistency is achieved as well as significant time reduction leading to improved customer experience

Holistic client view

Get key insights into client quickly based on inherent due diligence capabilities. This includes the client identification as well as the structured and enhanced screening, necessary for the right selection of forms for the contractual setup

Trigger a detailed report

Benefit from an up-to-date KYC report at the moment of entering into the client relationship for documentation purposes.

Establish contracts

The workflow permits to generate the entire contract sets including all necessary forms and supporting documents.

Collect and instantly verify the data

Along the first establishment of contact, the right data is collected and verified in order to avoid misunderstandings and time-consuming follow-ups, often involving the client unnecessarily.

Collect andInstantly Verify Data

Along the firstestablishment ofcontact, the right data iscollected and verified inorder to avoidmisunderstandings andtime-consuming follow-ups, often involving the client unnecessarily.

Holistic Client Data

Get key insights intoclient quickly based oninherent due diligencecapabilities. Thisincludes the clientidentification as well asthe structured andenhanced screening,necessary for the rightselection of forms forthe contractual setup.

Trigger Detailed Report

Benefit from an up-to-date KYC report at themoment of enteringinto the client relationship fordocumentationpurposes.

Establish Contacts

The workflow permits to generate the entirecontract sets includingall necessary forms andsupporting documents.



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ProspectingWith our efficiently structured plug & play module we allow the pre-assessment of the client's risk exposure, thus a more reliable and faster onboarding. Our specialty is to provide a holistic view on the entire client network, screened on a real-time basis. Our self-developed ‘Journey of Wealth’ component allows the calculation of the client's wealth for plausibility checks. Besides enabling new business opportunities, it overall contributes to improve client’s onboarding experience.

Client OnboardingWith our innovative approach we achieve a significant reduction of the onboarding time, according to our motto 'do it right the first time'. The regulatory checks in the back allow plausibility checks necessary to ensure that the right questions are asked and thus, avoid an unnecessary ping-pong between the business and the Compliance department. Overall, it leverages all the information retrieved from the Prospecting in order to ensure coherent data through the entire onboarding process.

Client MonitoringWith our unique approach we enable the screening of the entire client database on a real-time basis including political exposure, sanctions, negative media and business background. The Monitoring refers to the identification of relevant changes in circumstances related to the client. This ‘delta’ screening, leads to an overall efficiency gain due to less contradicting data and thus, faster reaction time for taking appropriate measures.

RemediationOur new standard approach is designed for one-off projects, which allows a fast identification of risk exposure, significantly reducing processing time and project costs. Our approach comprehends a Health Check, which is a pre-installed screening of the entire client database, which serves as basis for the future processing of the cases. Based on this one-time screening we offer the possibility to leverage the data retrieved for the future Monitoring in order to ensure a sustainable data quality.

We provide you with the regulatory expertise required as well as with the monitoring of all relevant regulations applicable to your business model. With our KYC Utility we provide a ready-to-use solution, which, based on our longstanding relationships with renowned business partners, ensures state-of-the-art functionality and technology.

What Makes Us Unique?


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Team of Experts at Your Disposal

Micha BitterliPartner Head Managed ServicesDeloitte Managed ServicesTel.: +41 (0) 58 279 7310Email: [email protected] has over 15 years of experience in regulation and audit as well as relationships to national and international regulatory bodies.

Toni PisaDirector Solution DesignDeloitte Managed ServicesTel.: +41 (0) 58 279 7793Email: [email protected] has over 10 years of experience in audit and IT development as well as key knowledge of software supplier tools.

Monica PennettiSenior Manager Head ComplianceDeloitte Managed ServicesTel.: +41 (0) 58 279 6621Email: [email protected] has over 10 years of experience in regulatory and compliance as well as in the implementation of complex compliance frameworks.

Team of ProfessionalsA team of professionals in place, allowing the coverage of different markets and jurisdictions, as required.

WorkshopsParticipation at workshops for the assessment of current environment and possible improvements.

Standard PoliciesStandard policies and other documentations in place for the running and maintenance of the utility, ensuring to be compliant at all times.

Monitoring FrameworkA monitoring framework, which allows a constant monitoring of regulatory updates relevant for the industry.

Deloitte StandardProven Deloitte Standard covering the applicable minimal regulatory requirements.


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profits. - deloitte.comonboarding experience. Client Onboarding With our innovative approach we achieve a significant reduction of the onboarding time, according to our motto 'do it