Profiles International presentation

EN

02PROFILES INTERNATIONAL - 2015


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Profiles International develops assessments and talent management solutions to improve employee and manager performance and workforce productivity. We help our clients gain a competitive advantage by understanding their people at the deepest levels. This includes how they think, natural tendencies, behaviors and preferences, and attitudes toward key workplace issues. This helps them select the right people, place them in the right roles, and manage them to their full potential.

Profiles International owns a remarkable catalogue of complete professional assessment solutions, aimed at all the stages employees go through, from selection and recruitment, to training, coaching and performance management.

We work with clients throughout the entire employee life-cycle to increase both the productivity and the performance of teams and organizations. Our solutions help clients filter out improper candidates, provide jobs that fit their inherent capacity, understand the strengths and weaknesses of successful integration, identify performance improvement opportunities and maximize long term employee contribution to the business.

Ever since our establishment in 1991, we have delivered over 45,000,000 assessments to over 40,000 organizations in 122 countries.

PROFILES INTERNATIONAL - 2015


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Our business is both high-tech and high-touch, and laser-focused to help our clients succeed. Job assessments are the most efficient instruments for managing human capital. Our assessments are grounded in advanced behavioral science that we continually validate through our team of PhD Psychologists and Psychometricians. Our dedicated client services team helps you deliver our assessments effortlessly through our state-of-the-art virtual assessment centers and is with you the entire way. Our assessment reports are written for managers with practical insight and advice to get the most from their people.

After the successes of 2004 – Best start-up, 2005 – Second place worldwide, Romania was in 2006 and 2011 the best national subsidiary out of the 122 owned by Profiles International. Profiles East Europe manages Profiles International activity in Romania, Russia, Ukraine, Bulgaria and Moldova.



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Industries we serve• Financial and insurance services

• Retail and wholesale

• Hotels and restaurants

• Professional and business services

• Health and human resource services

• Media, telecom and technologies

• Energy, utilities and natural resources

• Transport and automotive

• Constructions and real estate

• Local and County Councils, City Halls, Ministries, Agencies, Autonomous Administration

• Universities, NGOs, Schools, Boards of Education

Our target audience• Top and Middle Management: CEO, CFO, Sales, Marketing and Human Resource Managers, Recruitment, Development, Assessment, Diagnosis, Instruction and Training Specialists

• Representatives of central and local authorities

• Entrepreneurs

Global reach• 122 countries; material translated into 32 languages



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How they think• The speed at which they learn and assimilate information • Verbal and numeric skills and reasoning abilities

Natural tendencies, behaviors and preferences • Energy level, assertiveness, sociability, manageability, attitude, decisiveness, ability to accommodate,

independence, objective judgment• Productivity, quality of work, initiative, teamwork, problem solving, adaptability• Response to job-related stress, frustration, and conflict• Customer service orientation, trust, tact, empathy, focus, and flexibility• Sales drive, competitiveness, persistence, call reluctance, closing sales, ability to build and maintain

relationships, and compensation preferences

Attitudes toward important performance-related issues• Personal integrity, substance abuse, reliability and work ethic

How they interact with others, as a team and with their manager• Control, sociability, patience, persistence, precision, ambition, composure, positive expectancy,

analytical orientation, results orientation, emotional expressiveness, team player propensity, and quality orientation

• Overall team strengths, weaknesses, and balance• Fit with manager and preferred management style

Our assessments provide you with deep, objective, comprehensive, and valid information about your people, far beyond what you could uncover through typical interviews or performance reviews, as well as suggestions for their development and training.

This analysis includes:



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Manager performance improvementWe help you identify the strengths and development areas of the management team by means of an objective 360º assessment. Through our instruments, we provide you both with suggestions and concrete actions for increasing manager performance, and information about how they can motivate and develop subordinates in order to improve their productivity.

Team performance and organizational climate improvementThe Profiles Team Analysis and Profiles Managerial Fit instruments help the leader know every member of the team and direct them to accomplishing common objectives by understanding the strengths, weaknesses and balance of the team.

Improvement of communication and relationships between employees and managersThe reports generated by Profiles International instruments provide complete information similar to a "user's manual" for the employee. Such information is essential for managers to communicate effectively and to motivate their employees for superior performance, and to obtain remarkable results from them. Our assessments provide you with specialized reports for interviews, selection, coaching and career planning.

Improvement of the talent management system and of succession plans Our instruments help you identify the potential of employees and to develop career plans that can motivate them and stimulate engagement to the organization. Thus you will be able to ensure succession for management positions, consistently developing leadership skills.

Selection of the best staff for your organization.We help you replicate success by defining the characteristics of high performers in a professional role and use them as a model in assessing and selecting potential candidates.


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Maximization of the contribution of every employee within the organization The development and decline of many organizations directly depend on the skills, emotional intelligence, ability to work in a team and talent of every employee. By using our assessment solutions you will obtain tangible results, such as increased productivity, lower stress, fewer conflicts and a positive impact on low performers.

Effective investments in training and developmentAll Profiles International solutions are directed at improving the specific performance objectives of your organization, by providing reports for selection, development, training, promotion, management and career planning to maximize your investment.

Reduction of workplace conflict and improvement of employee satisfaction Measuring the job fit of your employees brings about better communication, less conflict, as well as action prompts, so that managers can maximize individual and team performance.

Reduction of personnel turnover and absenteeism Better employment decisions equate to higher productivity and a lower risk for personnel turnover. Hiring the right person at the right place leads to an increase in organization efficiency and employee satisfaction at all levels.

Reduction of the costs due to theftIntegrity, faithfulness to the organization or illegal substance abuse cannot be found in a person's CV or references. Profiles International provides reports that can help you minimize uncertainty, costs and personnel turnover.


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Ease of use through an online assessment centre, customized for every organization• The assessment centre integrates all Profiles International solutions• Online access for multiple users• Unique and customizable friendly user interface• The administration and programming of assessments can be performed by the client• The data is protected through firewall and site encryption, at set security levels• Multiple reports, that can be easily used even by non-specialists• Continual updates, 24 hours a day availability

• Configuration of job fit and performance models by means of scientific work methods

• Ability to export data and to integrate the centre with ERP systems

• Ability to monitor test units

Scientifically validated assessments

• Validation studies for Profiles International instruments are above the standards imposed by The Association of Test Publishers

• All Profiles International instruments are validated in the local language, available in 32 languages

• Profiles International Instruments have been the subject of a doctoral study at Babes-Bolyai University

• Adapted to your needs (by elaborating specific performance models for every position within the organization)



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Unified management of employee assessments Ability to store information and employee assessment history in a web system, hosted on secure servers.

Direct access to the assessment centre, ensuring confidentialityDedicated system implementation for every client, ensuring data confidentiality.

The ability to update assessments and performance models, to aggregate assessment information in order to obtain useful reports.

Usage training included in subscription

Client system implementation includes the training of a standard number of users in using the assessment centre and the instruments.

Continual assistance dedicated to the client Clear setting of implementation plans for the means to obtain client objectives. Local coverage by dedicated consultants for the network of national offices.

Specialized reports regarding the benefits of using Profiles International solutions by means of Profiles Global Assessment Center

Assessment status, job fit / performance model analysis, cost / benefit analysis, return on investment (ROI) analysis, complex group analysis, surveys of developed skills and professional performance.






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The PXT assessment measures an individual's match to a specific position within the organization. The concept of "Job Fit" is unique in that it correlates an individual to the qualities they need in order to perform well in a specific position.

This assessment outlines specific features of the individual relating to Thinking Style | Dominantbehavioural features | Occupational interests as well as specific job fit in the organization.

Assessment scales:Learning index | Verbal ability | Verbal reasoning | Numeric ability | Numeric reasoning | Energy level | Assertiveness | Sociability | Manageability | Attitude | Decisiveness | Accommodating | Independence | Objective judgement | Financial / administrative | Enterprising | Technical | Mechanical | Creative | People service

ProfileXT aids in identifying candidates with a high probability for success, with a high psychological skillspotential, also providing development and coaching suggestions for using the potential of individuals tothe fullest.

Reports generated by PXT can be used by the organization in succession planning, reorganization andtalent management, as well as career planning.

Used for: Identification of performance potential Candidate selection and job fit Employee retention Development of management competencies, skills and behaviours Workforce planning Induction and succession programs Performance improvement Coaching and self-improvement


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The Executive Leadership Report generated as a result of the PXT assessment presents a different interpretation of results so as to highlight the specific leadership profile.

It identifies the way in which a person's specific features are manifested in their adoptedleadership style, what their strengths as well as their greatest challenges are.

The report also provides information regarding specific behaviours reported in 6 successfulleadership components:

Innovative strategy initiative | Resource maximization | Use of organizational synergy | Qualityresults delivery | Guidance of others | Maintaining high personal standards

The conclusions present suggestions for the improvement of leadership behaviours.

Used for:

Development of management competencies, skills and behaviours Talent identification, management and development Strategic workforce and succession planning Identification of leadership potential Increase in employee productivity Leadership skills development Employee retention



Team report targets the specific and general objectives of the organization. The resulting information help you in making the right decisions with regard to the way in which team members can work more efficiently, the way in which they interact and the conditions under which they are most productive. Identifying the strengths of certain team members is used for recognizing the way in which the team can face up to challenges.

ProfilesXT Team Report assesses 12 aspects including cognitive skills and behaviours specific tothe team, describing the way in which members perceive circumstances and react to situationsdifferently from the leader.

Significant differences between the leader and the members of the team are preciselyhighlighted along with suggestions for approaching and improving them.

Used for: Identifying the match between employees Team development and creation Conflict resolution Employee onboarding


Profiles Sales Assessment provides a means of selecting people with the right qualities forachieving sales performance, identifying the characteristics which define the success of everyorganization.

To establish a benchmark that matches the needs of the company, it is suggested to use theConcurrent Study method, which uses the best employees in a position.

Profiles Sales Assessment makes a prediction with regard to key sales behaviours such as:

Prospecting | Effective Sales | Using your phone in sales | Free Enterprise | Teamwork | Establishing and maintaining relationships | Desire to be recognized and rewarded |

Used for: Screening, interview and candidate selection Maintenance and increase in the number of clients, Identification of sales potential Sales performance improvement Development of sales skills and techniques


The CheckPoint 360° assessment was designed for effectively measuring managers. It combinesfeedback from subordinates, peers, direct bosses, clients/partners, so as to identify a specificdevelopment program for abilities, behaviours and leadership skills.

CheckPoint 360° management skills contain:

Listens to others | Processes information | Communicates effectively | Inspires trust | Offers guidance | Delegates responsibilities | Adapts to circumstances | Thinks creatively | Builds

personal relationships | Facilitates team success | Works effectivelyDemonstrates competence | Takes steps | Achieves results | Cultivates individual talentMotivates successfully | Shows commitment | Seeks to improve

CheckPoint 360° helps managers identify the degree of development of their managerial abilities,aiding them in prioritizing development. It helps the organization reduce its costs through betterplanning of training and investments into the development of employees, by reducingdisagreements between top executives and second line managers, by increasing employeeproductivity and work satisfaction.

Used for: Development of management competencies, skills and behavioursPrioritization of managerial and leadership development needsTalent identification, management and developmentStrategic workforce and succession planningLeadership skills developmentTeam developmentConflict resolution


This report provides two overviews of leadership charisma

• The Leadership Charisma Index measures the extent to which a manager is seen ascharismatic by direct subordinates. This index represents a good way of assessing howefficiently the leader motivates his/her subordinates and how he/she maximizes theirproductivity.

• The Leadership Charisma Index is an indicator of the way in which the current charisma of aleader compares to a global sample of over 40000 leaders.


PSC is a 180º assessment helping managers assess sales people, identify their developmentneeds, provide coaching support and encourage communication, helping to increase theproductivity of sales representatives and work satisfaction, contributes to the decrease inworkforce turnover and to the increase in engagement.

Profiles Sales CheckPoint assesses sales-related behaviours, as they are perceived by themanager and the assesses through the lens of 7 competencies and 19 sales skills:

Enterprising approach | Understanding of clients | Development of proper solutions | Proactiveaction towards the client | Sales process management | Closing the sale | Client relationshipmanagement

Used for: Productivity and work quality increase Identification and levelling of differences between supervisors and subordinates Identification of sales potential Maintenance and increase in the number of clients, Development of sales skills and techniques Communication level improvement Improvement of engagement and motivation Reduction of personnel turnover Sales skills development


Profiles Performance Indicator is an assessment highlighting individual aspects regarding the way in which a person's attitude influences their collaboration with their direct boss, with their peers, and their work performance. PPI is used primarily for motivating and developing employees as well as solving conflict and improving performance following employment.

Profiles Performance Indicator measures behavioural features such as:

Productivity | Quality orientation | Initiative | Teamwork | Problem solving | Adaptation tochange | Reaction to stress and conflict | Motivational intensity

The results obtained as a result of assessment help managers better motivate their employees,support their development and improve team communication. They also help in predicting andminimizing conflict by providing extremely useful information for increasing individual and teamperformance.

Used for:Productivity and work quality improvementTalent identification, management and developmentIdentification and levelling of differences between supervisors and subordinatesDevelopment of management competencies, skills and behavioursCommunication level improvementImprovement of engagement and motivationReduction of personnel turnoverSales skills development


PTA is used in evaluating teams, establishing the match between their members, identifying the role each individual can take within the group and suggesting solutions for increasing its efficiency.

Team analysis measures the 12 behavioural factors that are essential in stimulating team spirit. The report contains the analysis of the characteristics of each team member:

Control | Patience | Sociability | Analytical ability | Self-control | Results orientation | Precision | Emotionality| Ambition | Team spirit | Favourable expectancy | Quality orientation

Used for: Increase in employee productivityIdentifying the match between employeesTeam management and coordinationIdentification of team rolesTeam performance improvementSelf-improvementEmployee development


Provides an overview of the match between the manager and the subordinate, proposing solutions with regard to further action that must be taken to increase the productivity of the two.

Profiles Managerial Fit assesses the match with regard to 7 features:

Self confidence | Independence | Manageability | Optimism | Decisiveness | Objectivity | Learning style

Used for: Creating efficient teamsIdentifying the match between employeesEmployee onboardingIncreasing productivityIdentification and levelling of differences between supervisors and subordinatesCommunication level improvementImprovement of engagement and motivationReduction of personnel turnover Sales performance improvementConflict resolution


This instrument identifies the people who have the behavioural characteristics specific forproviding a top-quality service in relation to internal or external, governmental or privateclients.

By using position benchmarks, specifically created to suit the needs of every organization, thebest candidates or methods for coaching existing candidates can be identified.

Customer Service Perspective assesses:

Trustworthiness | Tactfulness | Empathy | Manageability | Concentration | Flexibility | Verbal ability | Numerical ability

Used for:Screening, interview and candidate selectionJob fitPerformance improvementCoaching and self-improvementEmployee developmentProductivity and work quality increase


The Integrity and Work Ethic Indicator - SOSII is an ideal instrument for identifying the way in which the employee adheres to the values and principles of working in the organization.

Step One Survey II ™ assesses:

Adherence to the ethical and moral principles specific to the workplace | Attitude towards theftand fraud | Accountability and personal openness toeffort in the workplace | Attitude towards the value of work and supervisory relationships |Attitude towards illegal substance use at the workplace

The generated report specifically addresses the interviewing process. It summarizes essentialinformation about the applicant with regard to work relationship history, past problems withsuperiors or peers, incidents of theft, drug use and misdemeanour.

Based on a complex questionnaire, the report provides interview question suggestions, in orderto clarify some aspects highlighted by the inconsistenciesin the applicant's responses.

Used for:Primary analysis in candidate selectionScreening, interview and candidate selectionImprovement of hiring processEmployee retention


eSkill is an online platform for assessing the professional skills of employees, providing the bestsolution for the thorough assessmentof candidates or current employees, using standard or custom online tests for every positionunder scrutiny, which can be used to assess the competencies relating to key tasks for the activityof the chosen position.The eSkill online platform for the professional assessment of employees can be used beforehiring, upon hiring and after hiring, in order todevelop them within the organization, including different types of assessments such as:STANDARD assessments - generated automatically based on the subject analysed (e.g. InternetExplorer 10, Management Skills, Financial Accounting, Time Management etc.) or on the positionanalysed;CUSTOM assessments - based on client requirements and needs.On the online platform, questions that make up assessments are in English, but can becustomized according to needs, upon request, inRomanian or other languages.This application offers you the possibility of administrating it yourself with a user account, or wecan assign you a person dedicated toyour organization who will develop, distribute and report on the assessments you need.

Used for:Talent identification, management and developmentJob fitPrioritization of managerial and leadership development needsIdentification of performance potentialPrimary analysis in candidate selectionImprovement of hiring/selection processScreening, interview and candidate selectionWork efficiency assessment


Since 2003, eSkill:

Has helped over 1000 top companies or SMEs identify the candidates who best fit job qualification requirements;Has administered millions of assessments globally;Has developed customized online applications for every assessment;Has offered competitive pricing plans;Has provided assessment results immediately upon completion.

Application benefits

•Reduced recruitment time – capacity to easily and quickly identify the right employees;•Less money spent on recruitment•Better precision in candidate selection•Shorter training time for new employees•Identification of employees qualified for a position.

Top eSkill users:

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With over 12 years of experience in professional training, over 700 courses organized throughout the years, Profiles International develops customized training programs, for managers and operations staff, as well as specific programs for improving personal, managerial, negotiation and sales skills.

Through its development programs for various skills, Profiles International supports people and companies in obtaining remarkable results:

MANAGERIAL SKILLS DEVELOPMENT

• COMMUNICATION• LEADERSHIP• ADAPTABILITY• RELATIONSHIPS• TASK MANAGEMENT• PRODUCTION• STAFF DEVELOPMENT• BUSINESS, TEAM, SELF MANAGEMENT

RESULTSYou will learn:• New ways of adapting to changing markets• How to contribute to improving turnover• How to accelerate team performance and improve productivity• How to promote cooperation and collaboration to consolidate team synergy• Intelligent cost reduction strategies • How to develop a culture of trust


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PERSONAL SKILL DEVELOPMENT

• PROBLEM SOLVING AND DECISION MAKING• COMMUNICATION, ASSERTIVENESS AND POSITIVE ATTITUDE• TRUST AND TEAMWORK• INDEPENDENCE OR CONFORMITY? STRATEGIES FOR ADAPTING TO CHANGE• PERSONAL MOTIVATION, TIME MANAGEMENT AND ENERGY CAPITALIZATION• STRESS MANAGEMENT• CONFLICT MANAGEMENT

RESULTSYou will learn:• How to be more attentive to non-verbal cues• How to gain the sympathy of those around you during the first minutes of a meeting• What are the steps necessary for building self-esteem• Ways of maintaining a high level of self-esteem• How to become aware of the power of automatisms and their effects on your personal and

professional results • How to approach change as an opportunity and to reduce resistence to organizational or

personal change

NEGOTIATION AND SALES

• SALES TECHNIQUES• SALES SKILLS

RESULTSYou will learn:• How to achieve more sales• How to effectively interact with various behavioural typologies in clients • How to effectively manage sales conversation• How to adapt sales to the characteristics of the client• Ways of identifying client needs• The power of the 80 / 20 law in sales• The difference between manipulation and persuassion - principle and techniques


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The coaching delivered by Profiles International is a partnership focused on process and results, allowing employees to significantly perform, with remarkable results in their lives, careers and organizations. Profiles International coaching improves responsibility, autonomy, motivation, self-knowledge and develops new and productive behaviours.

Types of coaching delivered by Profiles International

• Individual coaching for Specialists, Talent, Potential Managers, Top executives -face to face or phone meetings, teleconferences for achieving immediate results and efficiency within the organization in view of establishing objectives and accelerating a process of change or achievement of wanted results.

• Team coaching - outside the work area, to transform unproductive behaviour, to gain new useful behaviours and accelerate the achievement of team objectives.

• Group coaching to apply and practice acquired behaviours and knowledge. The programs are dedicated to various employee categories such as Managers, Talents, employees who have undergone training on a specific subject etc. The program hires, motivates, develops, and empowers the persons involved in the learning process. It develops behaviours that once applied, can bring about changes and results.

The team of Profiles International Partner Coaches consists of coaches accredited by the International Coaching Federation.

• Coaching based on PROFILES assessment instruments - ProfileXT, PPI, CP 360, SCK, PSA, PTA, CSP - We stimulate self-knowledge, the design and follow-up of a development plan

• Coaching before and after training - We coach the application of new behaviours

• Coaching products from the Profiles Coaches portfolio:

Development of coaching abilities for Managers First-time managers Cross-cultural adaptation Cross-department relations management Sales coaching and client orientation Alignment. Team consolidation, optimization Coaching for changing organizational culture Coaching for facilitating adaptation to a new manager/ management style Coaching for individual transformation Responsibility, accountability, and engagement coaching Action coaching Emotional intelligence Effective communication and relation Coaching for orientation or career plan development Group coaching and workshops for Well-being, Work Life Balance, Personal

Development


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10 reasons why Profiles International training and coaching programs work:

• The analysis of training needs is objective and thorough, as it is based on the psychological skills-based instruments provided by Profiles International, which help precisely identify development areas and build improvement plans for all participants.

• Each training as well as each coaching session is partly created and adapted based on the particularities of every group of participants, as well as company expectations and objectives, and the characteristics of every industry.

• The team of trainers consists of psychologists who are highly experienced in management, sales, organizational and personal development.• The trainers develop training designs based on the 4MAT 4Business model, taking into account different learning styles and cognitive patterns.

Thus the best concepts, content and methods can be chosen in order to attain key objectives (knowledge, skills, values and performance).• Training is organized and supported by teams of two trainers, which contributes to the dynamics of the training program, the retention of

participants' interest and the sharing of diverse experiences.• Throughout training, modern teaching-learning methods are used. These are interactive and adapted to the specific features of adult learning:

explanation,lectures, exemplification, debate, heuristic conversation, role play, case studies, demonstration, videotaped simulations, videos, worksheets, analysis of various concepts or professional situations etc.

• Participants work both individually and in groups, as we pay particular attention to cooperation strategies and means of stimulating teamwork.• Modern training rooms in Brasov and Bucharest or in locations selected by you, which will provide participants with the opportunity to step out

of the organizational environment and to disconnect from their daily routines.• Training is followed by follow-up programs that we use to supervise the changes enacted and to provide support in overcoming difficulties and

in finding effective solutions.• Profiles International training and coaching sessions have a powerful impact both at a cognitive and at an emotional level, with significant

results: higher professional motivation for participants, better self-knowledge, better communication between organization members, work team consolidation, positive attitude adoption, increase in units sold, as well as client relation optimization, more effective conflict management, leadership skills development, nurturing of talent etc.


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Profiles International presentation