Profile Aagna

8/11/2019 Profile Aagna

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w w w . a a g n a . c o

AagnaCorporate Services Pvt Ltd.,


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We introduce our self as one of theleading operators with a/c & non a/cCabs, tempo, bus operators.

Our varity of vehicles like Xylo, Indigo, Indica,Sumo, Tempo Traveller with (Non A/c & A/c) ,Mahindra van (Non a/c ) ,Maruti van ( 5 seater &8 seater ) , hi-tech air bus 30,35,40,50,54 seatera/c non a/c are available 24/7/365 days .

With a well organized office working for 24 hours,365 days you can always rely on us for to driveyou to your dream destinations. Our well trainedand disciplined chauffeurs are always known torender good service.

Aagna Corporate Services is an independentstaff transportation company with branches allover Chennai. We have been operatingsuccessfully with the sole aim of makingcustomers travel comfortable and memorable,thus providing value for money. Our StaffTransportation Company is recognized in themarket for our customer focused service.

QUALITY POLICY:

We share the vision of our clients by being

innovative and well informed in providing costefficient customized transport management

solutions, evaluating all feasible options,

continually striving to excel through commitment

and inter personal relationships to the complete

satisfaction of our clients.

Aagna Monitoring :

We monitor and reason out for missing any

employee en route.

Vehicles are efficiently routed to bring in efficiency

in the system.

We monitor cleanliness of the vehicles.

We monitor timely reporting at start points.We efficiently coordinate replacement of

vehicle/driver in case of emergencies.

We monitor & Restrict unauthorized usage of

vehicles & unauthorized passengers.

Log books are maintained to bring in orderliness.

We have an efficient system of vehicle requisition

and allocations accordingly.

Daily monitoring of KMs, hours and trips done.

We carry out surprise checks to monitor Rash

Driving, Punctuality, Safety & Unauthorized

usage.We generate abnormal reports.

We provide 24x7 Service.

We have a large variety of vehicles.

We have well maintained vehicles & well groomed

drivers.

All our drivers carry mobile phones for easy

communications.

We provide first - aid kits in all vehicles.

Accessories provided: Cassette player, Tinted

Glasses, Luxury Seats, Safety belts.

We train staffs to completely address the logisticsneeds and provide smooth and efficient

operational services within a short span of time at

your facility. We take the responsibility for

complete route mapping / MIS report / Vehicle

tracking etc.


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Aagna Fleet

Corporate Staff Transport

Corporate Fleet Management

Aagna Administration

Aagna Attention

Other Services

Mahindra Xylo

Sumo

Tavera

Innova

Indica

Indigo

Tempo Traveller

48 Seater Bus

Aagna FLEET

ServicesProvided


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CORPORATE STAFF TRANSPORTWe are the most preferred corporate fleet

management service in Chennai. Aagna is

transparent and honest in its transaction with the

corporate.

We provide satisfaction to customers through

the following services:

Check- Point & Controls

Call Attended at Help Desk

Vehicle Health Check-up

Route Planning & Roistering

Will be responsible for the entire transport system

and ensure the smooth and error free operation

with the help of corporates facility manager.

Proper accounting system for bills (payments if any)and receivables is ensured with all statutory

compliance and obligations.

Aagna corporate fleet management removes yourhassle of day-to-day management of your fleet,whatever is your chosen method of vehicleacquisition. Identify the most efficient solution for yourfleet with help from our experienced team.Aagna Tracking history performs one of the most vital

tasks when managing a fleet as it can be used toanalyze costs and monitor trends in wear, neglect andabuse of your equipment. And, historical informationcan be the determining factor when deciding to keepor retire a vehicle or a piece of equipment.

Aagna fleet maintenance activities are performed onyour fleet. The Fleet Maintenance Pro keeps a trackof all of the pertinent details. A preventive and repairmaintenance history is generated, listing all of themaintenance performed on your equipment whichcan include costs of PM, repairs, parts, labor, tax,

and more.

In addition, Aagna Fleet Maintenance Pro provides awealth of history reports that can be used to analyzeyour history data over time to establish theequipments cost effectiveness to your company.

Aagna specializes in staff pick-ups & drops acrossthe region as per the requirement & logistics of

corporate. You decide on your preferred method ofvehicle funding and our experienced team managesand administrates your fleet, providing sevenstandard services for a fixed monthly fee:

CORPORATE FLEET MANAGEMENT

PT ADMINISTRATION

ImplementationAnalysis of vehicles due for termination andrenewalStandard management reportingServicing, maintenance and repairService booking and driver communicationMaintenance management and authorization

Aagna Maintenance is available as either astand-alone service or can be combined withany of our funding products and includedwithin your fixed monthly payment. Our expertteam is available to handle any queries yourdrivers may have, while our network is at yourdisposal for service, maintenance and repairs.

Tracking repair & maintenance is just as

important as tracking preventive maintenance.

Keeping track and monitoring trends in repair

maintenance can help you decide whether to

continue with or dispose off a vehicle or a piece

of equipment. In addition to PM scheduling,

unexpected repairs that drivers encounter can

be logged and scheduled to be completed using

the repair scheduling utility.

The Aagna optional services cannot be availed

individually off the standard package. These are

suitable for businesses wanting to outsource

more of the management of their fleet.

They have the following options:

Management of pool vehiclesBreakdown and recovery

Accident management

Fleet Maintenance

You can also outsource administrative functions

with our fleet administration services. We can

help with management, MOT reminders, road

fund license renewal and recall notices, fines

and fixed penalty management, and motor

insurance database management.

AAGNA ATTENTION

OTHER SERVICES


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Our Client

SERVICESUPPORT

BPO&

Non voice process can be a customer support,technical support or sales process. As the namesuggests, in a non-voice process you dont talk to

the customer. Communication with the customeris done through use of email and chat tools.Interaction could be initiated either by a customeror by an agent depending upon the type ofprocess (inbound/outbound).

Similarities between Voice and Non voice

Both voice and non-voice processes requireinteraction with the customers

Calls, chat and emails need to be answered at theearliest so that customer doesnt have to wait forlong

Customer satisfaction is of utmost importance inboth

Average handle time is an important metric inboth voice and non voice

Correct answer/resolution needs to be provided

VOICEPhone SupportSpeaking slower is recommended so thatcustomers can understandAnswer one call at a timeIt is advisable not to sound scriptedNeed to have good written and oral communication

NON VOICEChat and Email SupportType fast so that customer doesnt have to wait forlongAnswer multiple chats or emails at a time

an use pre designed templates to answerNeed to have good written communication

Non Voice vs Back office

Non voice is different from back office. Non-voice

process is 100% client interaction while In backoffice processes major task is to process clienttransactions, data analysis etc. Customerinteraction is not required or minimal. Howeverthese days back office processes are commonlyreferred as Non-voice processes.

Who can join a Non voice process

Non-voice process requires good communication

skills especially written communication. Candidateswho dont have excellent voice/accent can alsoapply however their written communication needsto be good. In non voice typing speed is also vital.

Look at a typical candidate profile required for aNon-voice process as below:

Good communication skillsGood comprehension skills suitable for anemail/chat supportUnder graduates/graduates with 0-3 years of

experience (Freshers can apply)Good analytical and reasoning skillsWilling to work in rotational shiftsBasic understanding of computersGood in typing (30 WPM) with 90% accuracyAbility to handle multiple chats effectively with agood typing speed.


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Aagna Corporate Services Pvt Ltd.,

Rainbow Arcade Second Floor, 21-23A, Sir Thiyagaraya Road,Pondy Bazaar, T.Nagar, Chennai - 600 017 | Email : [email protected]

Group Of Companies

Aagna Corporate Services | Aagna Business SolutionsAagna Logistics | Aagna Infotech

Documents

Profile Aagna