Professional Works Tyl

7/29/2019 Professional Works Tyl

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Your Professional Workstyle

Appreciating diverse workstyles andkeeping yourTeams

productive!


2/19

Objectives

Identify your work-related communication styleand how others perceive you

Recognize the characteristics of the fourworkstyle styles

Apply strategies to improve communicationwithin your teams


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Your Personal ProfileAdapted from materials presented at the IHI International Conference in Orlando Florida, 2002 by Jean Penny and Diane Miller

1. Be honest with yourselfnot how you would like to be.but how you are

2. Focus on how you are in the work environment..NOT home

3. You have to pick ONE of the four in each set

a. ____Competitive

b. ____Joyful

c. ____Considerate

d. ____Harmonious

a. ____Tries new ideas

b. ____Optimistic

c. ____Wants to please

d. ____Respectful

a. ____Will power

b. ____Open-minded

c. ____Cheerful

d. ____Obliging

a. ____Daring

b. ____Expressive

c. ____Satisfied

d. ____Diplomatic

a. ____Powerful

b. ____Good Mixer

c. ____Easy on others

d. ____Organized

a. ____Restless

b. ____Popular

c. ____Neighborly

d. ____Abides by rules

a. ____Unconquerable

b. ____Playful

c. ____Obedient

d. ____Fussy

a. ____Self-reliant

b. ____Fun-loving

c. ____Patient

d. ____Soft-spoken

a. ____Bold

b. ____Charming

c. ____Loyal

d. ____Easily led

a. ____Outspoken

b. ____Companionable

c. ____Restrained

d. ____Accurate

a. ____Brave

b. ____Inspiring

c. ____Submissive

d. ____Timid

a. ____Nervy

b. ____Jovial

c. ____Even-tempered

d. ____Precise

Based on the research of David W. Merrill and Roger Reid and published in Personal Styles and Effective Performance.


4/19

Your Personal ProfileAdapted from materials presented at the IHI International Conference in Orlando Florida, 2002 by Jean Penny and Diane Miller

a. ____Stubborn

b. ____Attractive

c. ____Sweet

d. ____Avoid

a. ____Decisive

b. ____Talkative

c. ____Controlled

d. ____Conventional

a. ____Positive

b. ____Trusting

c. ____Contented

d. ____Peaceful

a. ____Takes risks

b. ____Warm

c. ____Willing to help

d. ____Not extreme

a. ____Argumentative

b. ____Light-hearted

c. ____Nonchalant

d. ____Adaptable

a. ____Original

b. ____Persuasive

c. ____Gentle

d. ____Humble

a. ____Determined

b. ____Convincing

c. ____Good-natured

d. ____Cautious

a. ____Persistent

b. ____Lively

c. ____Generous

d. ____Well-disciplined

a. ____Forceful

b. ____Admirable

c. ____Kind

d. ____Non-resisting

a. ____Assertive

b. ____Confident

c. ____Sympathetic

d. ____Tolerant

a. ____Aggressive

b. ____Life-of-the-party

c. ____Easily fooled

d. ____Uncertain

a. ____Eager

b. ____High-spirited

c. ____Willing

d. ____Agreeable


1. Be honest with yourselfnot how you would like to be.but how you are

2. Focus on how you are in the work environment..NOT home

3. You have to pick ONE of the four in each set


5/19

Scoring your Personal Profile

a =

b =

c =

d =

1. Count the number of as that you marked. Write that number in the Tally

Box marked a. Do the same with letters b,c,d.

2. On the a scale, draw a line through the number on the bar graph that

corresponds with your total number of as. That forms the end line of your

bar graph.

3. Shade in the space in the a bar graph, up to your end line

4. Do the same forb,c,d. The total of a,b,c,d, should =24.

5. The longest bar is you predominant style.

Tally Box

0 1 2 3 4 5 6 7 8 9 10 11 12 14 16 18

0 1 2 3 4 5 6 7 8 9 10 11 12 14 16

0 1 2 3 4 5 6 7 8 9 10 12 14 16

0 1 2 3 4 5 6 7 8 9 10 12 14


6/19

Activity

Break up into groups based on your most predominate category:

A, B, C, or D

Within your group:

Name two things you like best about working in teams

Name two things you like least about working in teams

Collaborate with your group to write a slogan or draw a picture that

represents your work style


7/19

Inner qualitiesor traits Observable Behavior Your reaction:feelings,judgments

Honest Loud Quite I like him

Motivated Facially Facially

Animated controlled

She interests me

Interested Inflected Monotone

speech speech

He seems nice

Hypocritical Direct eye Indirecteye contact Contact

I dont like her

Intelligent Fast paced Slow paced She bugs me

This model is based on OBSERVABLE behavior, not your perceptions or

judgments.

Be objective. In a situation where two or more people are interacting and where observable

behavior can be described by an observer and verified by the observations of others.


8/19

Low:

Asks

Assertiveness

ContinuumHigh:

Tells


Behavioral clues:

Pace of speech

Quantity of speech

Volume of speech

Hand motions

Body posture

Eye contact


9/19

Less responsive:

Controls

Emotions

Responsiveness

Continuum

More responsive:

Emotes


Behavioral clues:

Emotion in voice

Topics of conversation

Descriptive

Hand motions

Body posture

Facial expression


10/19

Based on the research of David W. Merrill and Roger Reid

and published in Personal Styles and EffectivePerformance.

Low responsiveness

High responsiveness

High

Assertive

Low

Assertive

Assertiveness + Responsiveness = Work Style

Driver(a)

Expressive

(b)

Analytical(d)

Amiable

(c)


11/19

The Driver: Action Oriented

Perceived positively as: Decisive

Independent

Practical

Determined Efficient

Assertive

Risk taker

Problem solver

Direct

Perceived negatively as:

Pushy

One man/woman show

Tough

Demanding

An agitator

Cuts corners

Insensitive

Materials adapted with verbal permission from Diane Miller, Director of Organizational Development at Virginia Mason Medical Center

From IHI International Conference in Orlando 2002Based on the research of David W. Merrill and Roger Reid and published in Personal Styles and Effective Performance.


12/19

The Expressive: Intuition Oriented

Perceived positively as: Verbal

Inspiring

Ambitious

Enthusiastic Energetic

Confident

Friendly

Influential


A talker

Overly dramatic

Impulsive

Undisciplined

Excitable

Egotistical

Flaky

Manipulating




13/19

The Amiable: Relationship Oriented

Perceived positively as:

Patient

Respectful

Willing

Agreeable

Dependable

Concerned

Relaxed

Organized

Empathetic


Hesitant

Wishy Washy

Pliant

Conforming

Dependent

Unsure

Laid back




14/19

The Analytical: Thinking Oriented

Perceived positively as:

Industrious

Persistent

Serious

Orderly

Organized

Cautious


Critical

Picky

Moralistic

Stuffy

Stubborn Indecisive




15/19

(Primary Effort)

Works quicklyand

alone

(Secondary Effort)

Impresses others

with individual effort

Behavior

directed toward

achievement in

an interpersonalsetting

Behavior

directed toward

acceptance in

an interpersonal

setting

(Primary Effort)

Works carefullyand

alone

(Secondary Effort)

Impresses others

with precision and

knowledge

(Secondary Effort)

Works quickly and

with others

(Primary Effort)

Impresses others

as exciting member

of the group

(Secondary Effort)

Works slowly and

with team

(Primary Effort)

Gets along as

integral member of

the group

Driver Analytical Expressive Amiable



16/19

Based on the research of David W. Merrill and Roger Reid

and published in Personal Styles and EffectivePerformance.

Low responsiveness

High responsiveness

High

Assertive

Low

Assertive

Back-up Mode

Driver

Expressive

Analytical

Amiable

Back-up behavior:

Autocratic

Back-up behavior:

AttackBack-up behavior:

Acquiesce

Back-up behavior:

Avoid


17/19

How to Work Better with Other Styles..

the key is versatility!

When working with analytical:

Tell HOW first

Provide data (graphs, stats etc)

List pros and cons

Be accurate, logical

Give them time

Provide deadlines

Dont rush or surprise

When working with Driver:

Tell WHAT first

Keep faced paced (efficient)

Dont waste time (get to the point!)

Be businesslike

Give them choices (allows them to control

Talk results

When working with Amiable:

Tell WHY first

Use friendly tone of voice, lots of eye contact

Ask vs. tell them

Draw out their opinions

Explore personal life

Define expectations

Strive for harmony

Avoid deciding everything for them

When working with Expressive:

Tell WHO first

Keep it fast paced, direct eye contact

Be enthusiastic, allow for fun

Support creativity, intuition

Talk about the big picture, (not the details)

Handle the details for them

Value feelings and opinions

Be flexible

Materials adapted with permission

from Diane Miller, Director of

Organizational Development at

Virginia Mason Medical CenterFrom IHI International Conference in

Orlando 2002


18/19

Growth Actions to improve your versatility

If you are an Analytical:

Declare, take a stand, make a decision

Show emotional support for the feelings

of others

Show some excitement and involvement

in a relationship

Talk personally with people about their

ideas, not dwell strictly on technical andabstract subjects

If you are a Driver:

LISTEN

Build cooperation into work

relationships, talk about other peoples

ideas

Avoid the temptation to answer every

question immediately

Learn to make social small-talk!

If you are an Amiable:

Initiate action, provide some direction

and stick to goals and objectives

Limit the extent to which you pull othersinto your personal matters

Keep communication more in line with

business manners

If you are an Expressive:

Check, slow down enough to consider

the facts and feelings of others

Center conversation less on selfTone down emotional reactions by

presenting factual information and assist

in defining goals

Talk more slowly and less during

stressful situationsMaterials adapted with permission

from Diane Miller, Director of

Organizational Development at

Virginia Mason Medical CenterFrom IHI International Conference in

Orlando 2002


19/19

Assumptions About Personal Styles

From:http://www.engr.washington.edu/lead/

1. There is no best or worst style.

2. There are no pure styles.

3. Behavior style does not explain the whole

person4. Much of the population is different than you

are.

5. We all have goals we hope to attain and

results we wish to achieve.

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Professional Works Tyl