PROFESSIONAL | TRAINING · class runs from the BR 30/4 to the B250 in scrubbers and from the KM ... detergents, and the floorcare offering available to both ... The Basic Module will

PROFESSIONAL | TRAINING

2019 TRAINING PROGRAMKärcher North America

CORPORATE BASED TRAINING CLASSES

Self-confidence, good preparation, and clear goals. These are the prerequisites for success, for achieving goals. It is difficult to achieve goals alone, so partnership is the key to success. This makes Kärcher North America and our training program a reliable partner and resource for everyone wanting to be at the top of their industry. You manage your business. We provide the support.

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2019 TRAINING PROGRAM | SALES TRAINING

Registration Fee Registration fee is $200 per session. Kärcher North America will cover hotel and most meals during the session. We will make hotel reservations and send a confirmation via email.

Travel Expenses For All Training Attendees are responsible for own airfare

Registration The registration deadline is 4 weeks (28 days) prior to the training class. You will receive a confirmation of your participation 4 weeks prior to training.

Please do not book airfare until you receive this confirmation. We reserve the right to cancel any training up to 4 weeks prior to training.

Cancellation Policy Within 14 days of the training the cancellation fee is 50% of the registration fee.

Participants Kärcher employees and distributor partners can participate in product training classes.

Training Hours 8am to 5pm each full training day.

Some trainings include half training days (see course descriptions for details).

REGISTER

To register, see page 29

SALES TRAINING

The selling process is complex. Kärcher Academy can help your team develop the right skills and adopt more effective sales behaviors. Ultimately, helping your sales force meets its goals.

The floor care sales classes are built around the theme of our trademarked “PDIR+ Process” which focuses on helping customers understand how soil flows into their facility. Through an understanding of each step of the maintenance process (Preventative, Daily, Interim and Restorative Maintenance), the salesperson can help guide the customer to the best solution for them.

The pressure washer sales training focuses on developing strong sales skills, presenting solutions, understanding the products and the range of equipment available.

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SOLUTION SELLING

Denver, Colorado

Course objectivesThe solution selling course is designed for the Jan San professional who

wants to grow their equipment business. This class is not focused on

features, advantages, and benefits but rather on customers and how the

equipment solves problems for them.

The class starts with a brief overview of our trademarked PDIR+ cleaning

process and then focuses students on the needs of the customer. At

the beginning of class students are placed into teams that select a

customer group that they want to focus on during class. They then spend

time brainstorming what the customer they have chosen are trying to

accomplish, avoid, and clean.

As they see equipment during class they are continually looking for

solutions that help the customer accomplish their goals, avoid their

challenges, and clean their surfaces in a faster and safer manner. The

entire goal of this class is to have the student see equipment as solutions

to problems, and not just as products.

1 Who Should Attend 2 Duration 3 Class Size 4 Requirements for participation

Salespeople selling the full Kärcher

Floorcare Line

2.5 Days 6 Minimum

12 Maximum

None

2019 Training Calendar

February 4 — 6

March 18 — 20

April 8 — 10

May 20 — 22

August 26 — 28

October 21 — 23

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Salespeople selling the Kärcher

Industrial Line

2.5 Days 6 Minimum

12 Maximum

None

INDUSTRIAL SALES TRAINING

Denver, Colorado Blackwood, New Jersey

Course objectivesThe industrial sales class is designed for the sales professional who wants

to understand the opportunities that exist in the industrial space and how

to sell large industrial equipment. This class will focus on large scrubbers

from the B80 through the B300, large sweepers from the KM105 through

the KM 150, and provide an overview of our pressure washer and

industrial vacuum solutions. This class will focus on understanding the

challenges that customers are dealing with and the solutions that these

pieces of equipment provide.


March 11 — 13 Blackwood, New Jersey

September 23 — 25 Denver, Colorado

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S33 SCRUBBER & S34 SWEEPER SALES

Denver, Colorado

Course objectivesThe S33 Scrubber & S34 Sweeper Class is an in-depth look at only

sweepers and scrubbers. This class is ideal for the sales person who is

new to selling floorcare equipment and wants to understand how the

machines work, where there used, what options are available, and most

importantly how to sell them. The range of equipment covered in this

class runs from the BR 30/4 to the B250 in scrubbers and from the KM

70/20 to the KM 105 on the sweeper range. This class is designed to

provide ample hands-on time to run equipment and see it perform in a

variety of circumstances.


April 1 – 3

June 10 – 12


Salespeople from Kärcher Stores &

Centers, Landa Kärcher Group or

Kärcher Pressure Washer Dealers,

Floorcare Sales People

2.5 Days 6 Minimum

12 Maximum

None

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S30 PRESSURE WASHER SALES

Denver, Colorado

Course objectivesThe S30 Pressure Washer Sales Class is ideal for any sales people who are

new to selling pressure washers. In this class will take a deep dive into how

pressure washers clean, the components of a pressure washer, common

applications for pressure washers, and accessories that help make pressure

washing more productive and effective. Of course, we will also spend time

talking about how to sell pressure washers and spot opportunities. This class

is designed with ample time for hands-on working with the equipment.


April 4 — 5


Salespeople who are new to

selling pressure washers

(with access to Kärcher and

Landa Kärcher Group brands)

1.5 Days 6 Minimum

12 Maximum

None

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LANDA KÄRCHER GROUP & KÄRCHER PRESSURE WASHER SALES TRAINING

Denver, Colorado

Course objectivesThe Landa Kärcher Group & Kärcher Pressure Washer Sales class is ideal for

any sales person selling either the Landa Kärcher Group or Karcher German

pressure washer lines. In this class we will cover territory management and

sales techniques, Landa Kärcher Group pressure washers, Kärcher German

pressure washers, detergents, and the floorcare offering available to both

Landa Karcher Group dealers and Kärcher pressure washer dealers.


April 15 — 18

July 8 — 11


Salespeople selling Landa Kärcher

Group and Kärcher German

pressure washers

3.5 Days 6 Minimum

12 Maximum

None

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At the Kärcher Academy we are looking forward to bringing a new and

improved learning experience when you send your service technicians to our

classes. We recognize taking technicians out of the field costs you on multiple

fronts. Because of this we want to make sure they are effectively trained.

One of the first changes you will notice as you look at our course offering

for 2019 is we are creating classes that center around a type of product.

The reason is these products share characteristics that allow us to build

upon and re-enforce knowledge previously learned in class. Furthermore,

this will allow you to send technicians to courses specific to the knowledge

they need.

Another change not so evident is we are going to change our class size so

the technicians can have more individualized instruction and hands-on

time working with the equipment in class (which also means less Power

Point presentations). In 2019 we will hold a Service Class with a minimum

of 4 and maximum of 8 students. This rule will be enforced so please get

your technicians registered early for classes. We feel with the deep need

for hands-on learning in class, this is the best approach.

We are partnering with our colleagues in Germany to develop a structure

to our classes that addresses the needs of the learners and the needs of

both our businesses. In 2019 when a technician comes to class in Denver,

Camas, or Blackwood, we will conduct both Basic and Advanced modules

of training in class. They will all be part of one package, one class.

In the Basic Module of the class we will be covering how to get the

equipment the class is covering inspected before delivery, commission

it for use at the customer’s location, and train the customer on the basic

maintenance of the machine. I understand when you tell an experienced

technician to take a “Basic” class they will have a tendency to push back.

However, all of our Academy Trainers have been through Basic Modules

as participants in 2018 and all of them came back and said they learned

things they did not know.

The Basic Module will cover the content listed above making sure the

technician knows how the machine operates, what it does, some of the

basic features and benefits of the machines, and how to maintain it.

The Advanced Module will also be part of the class and in this module we

will begin diving into the machines and how to repair them. The Advanced

Module of the class will concentrate on teaching the components of the

machines, how they work together, and how to do basic repairs.

We will not be conducting any Expert Level classes in 2019 because of

the blue box between Advanced & Expert makes all the difference in the

world: Self Experience. I firmly believe as learners we need time to work with

the knowledge we acquire and put it into practice before we move on. One

reason to come to classes in 2019 is that the Basic and Advanced modules

will be prerequisites to attendance of an Expert Level class in the future.

Much of this change to our Service Training Program may seem radical,

but our goal is truly about the learners and their ability to apply what they

learn under the pressure of real job performance. And that is truly the

impetus for all that we are doing.

CHANGES TO TECHNICAL TRAINING

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BASIC

READY TO DELIVER TO THE CUSTOMER

ADVANCED

READY TO REPAIR

SELF EXPERIENCE

EXPERT

READY TO BECOME AN EXPERT

Pre-delivery inspection

Commissioning

Maintnance

Nomenclature

Get familiar with unit:

Application/Operation

Positioning

FAB

Technical data

Technology Basics

Maintenance

Fault Diagnosis

Repair

Component Training

WIring Diagram

Hydraulic Diagram

Pneumatic Diagram

Special Tools

Convert knowledge into practice Root Cause Analysis

Experience Exchange

Complexity Made Simple

Know Issues

Service Bulletins

2019 TRAINING PROGRAM | SERVICE TRAINING

LANDA KÄRCHER GROUP PRESSURE WASHER SERVICE CLASS

Camas, Washington

Course objectivesThe Landa Kärcher Group Pressure Washer Service Class will cover

the following topics:

Pre-delivery inspection of equipment

Installing equipment with the customer

Basic maintenance of the equipment

Components of the equipment

Basic troubleshooting

Pump troubleshooting and repair

Burner troubleshooting and repair

Technicians who attend this class will be ready to install new pressure washers,

train customers on basic maintenance procedures, and repair equipment.


February 5 — 8

July 9 — 12


Service technicians for Landa

Kärcher Group dealers

3.5 Days 4 Minimum

8 Maximum

None

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HOTSY PRESSURE WASHER SERVICE CLASS

Camas, Washington

Course objectivesThe Hotsy Pressure Washer Service Class will cover the following topics:











February 26 — 1

July 16 — 19


Service technicians for

Hotsy dealers

3.5 Days 4 Minimum

8 Maximum

None

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KÄRCHER PRESSURE WASHER SERVICE CLASS

Camas, Washington

Course objectivesThe Kärcher Pressure Washer Service Class will cover the following topics on the

German line of Kärcher Pressure Washers:











April 30 — 3


Service technicians for the German

line of Kärcher Pressure Washers

3.5 Days 4 Minimum

8 Maximum

None

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T321 BASIC & T322 ADVANCED CRANKSHAFT PRESSURE WASHER SERVICE CLASS

Camas, Washington


April 16 — 19

October 29 — 1

Course objectivesThe T321 Basic Crankshaft Pressure Washer Class will cover the

following topics:




The T322 Advanced Crankshaft Pressure Washer Class will cover the

following topics:








Service technicians who work

on crankshaft pressure washers,

particularly technicians who work

for Floorcare Dealers

3.5 Days 4 Minimum

8 Maximum

None

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T100 – T130 BATTERIES & ELECTRICAL

Denver, Colorado

Course objectivesThe T100 – T130 Batteries & Electrical Class is actually 4 separate modules on

batteries & electrical that will be taught as one class. The goal of this class is

to teach the basics in an in-depth manner on these key workings of virtually

all of the equipment that technicians repair. In this 3 ½ day class technicians

will learn the basics of different types of batteries and how they differ, how

to read electrical diagrams, how to use different meters in electrical testing,

and how the different components of electrical systems work.

This class is designed to be a hands-on experience with technicians working

on and working with the components and creating electrical systems.

Technicians who attend this class will be well prepared to troubleshoot

electrical systems in the field!


Service technicians who want

training on electrical systems

3.5 Days 4 Minimum

8 Maximum

None


February 12 — 15 Denver, Colorado

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T501 BASIC & T502 ADVANCED BR/BD WALK-BEHIND SCRUBBER SERVICE

Denver, Colorado

Course objectivesThe T501 Basic BR/BD Walk-Behind Scrubber Service class prepares a service

technician to perform a pre-delivery inspection on a walk-behind scrubber, install

the unit, and train the customer on basic maintenance procedures. This will help

start the customer experience off on a good note with their equipment.

The T502 Advanced BR/BD Walk-Behind Scrubber Service class delves into

identifying the major components of the scrubber, what they do, and how to

troubleshoot them. Technicians attending this class will be able install and repair

Kärcher walk-behind scrubbers.

The class covers the following units:

BR 30/4

BD 30/4

BR 40/10

BR 35/12

BD 38/12

BR 45/22

BD 43/25

BD 50/50

B 40

B 60

B 80


Service technicians who repair

walk-behind scrubbers

3.5 Days 4 Minimum

8 Maximum

None


August 6 — 9 Denver, Colorado

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T511 BASIC & T512 ADVANCED BR/BD RIDE-ON SCRUBBER SERVICE

Denver, Colorado


July 30 — 2

November 5 — 8

Course objectivesThe T511 Basic BR/BD Ride-On Scrubber Service class prepares a service

technician to perform a pre-delivery inspection on a ride-on scrubber, install

the unit, and train the customer on basic maintenance procedures. This will

help start the customer experience off on a good note with their equipment.

The T502 Advanced BR/BD Ride-On Scrubber Service class delves into

identifying the major components of the scrubber, what they do, and how to

troubleshoot them. Technicians attending this class will be able install and

repair Kärcher Ride-On scrubbers.


BD 50/70

B 90

B 150

B 250



ride-on scrubbers

3.5 Days 4 Minimum

8 Maximum

None

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T601 BASIC & T602 ADVANCED KM C/W/R SWEEPER SERVICE

Denver, Colorado

Course objectivesThe T601 Basic Sweeper Service Class prepares a service technician to perform a

pre-delivery inspection on any compact, walk-behind, or rider sweeper, install the

unit, and train the customer on basic maintenance procedures.

The T602 Advanced Sweeper Service Class trains technicians to identifying

the major components of the sweeper, what they do, and how to troubleshoot

them. Technicians attending this class will be able install and repair any Kärcher

compact, walk-behind, or rider sweeper.


KM 70/20

KM 70/30

KM 75/40

KM 85/50

KM 90/60

KM 105/110


Service technicians who

repair sweepers

3.5 Days 4 Minimum

8 Maximum

None


June 25 — 28

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INDUSTRIAL SWEEPER SERVICE CLASS

Englewood, Colorado


April 9 — 12

October 8 — 11

Course objectivesThe Industrial Sweeper Class prepares a service technician to perform a pre-

delivery inspection on any industrial sweeper, install the unit, and train the

customer on basic maintenance procedures.

The Industrial Sweeper Service Class also trains technicians to identify the

major components of the sweeper, what they do, and how to troubleshoot

them. Technicians attending this class will be able install and repair any

Kärcher industrial sweeper.


KM 105/110

KM 125/130

KM 130/250

KM 150/500



Industrial sweepers

3.5 Days 4 Minimum

8 Maximum

None

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B300 SERVICE CLASS

Englewood, Colorado

Course objectivesThe B300 Service Class focuses solely on the B300 and prepares a service

technician to perform a pre-delivery inspection on the B300, install the unit, and

train the customer on basic maintenance procedures.

The B300 Service Class will also train technicians to identifying the major

components of the B300, what they do, and how to troubleshoot them.

Technicians attending this class will be able install and repair the B300 Scrubber.


B 300



the B 300

3.5 Days 4 Minimum

8 Maximum

None


June 18 — 21

August 20 — 23

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WINDSOR KÄRCHER GROUP CHARIOT SERVICE CLASS

Denver, Colorado


March 12 — 15

May 14 — 17

Course objectivesThe Chariot Service Class covers the entire family of Chariot machines and

prepares a service technician to perform a pre-delivery inspection on any

Chariot, install the unit, and train the customer on basic maintenance procedures.

Chariot Service Class trains technicians to identify the major components of the

Chariots, what they do, and how to troubleshoot them. Technicians attending this

class will be able install and repair any Windsor Kärcher Group Chariot.


Chariot 2 iScrub 20

Chariot 2 iScrub 20 Deluxe

Chariot 2 iScrub 20X

Chariot 2 iScrub 20 Orb

Chariot 2 iVac 24 ATV

Chariot 2 iGloss 20

Chariot 3 iScrub 26

Chariot 3 iScrub 26 SP

Chariot 3 CV 86/1

Chariot 3 iExtract 26 DUO


Service technicians who

repair current production

Chariot Machines

3.5 Days 4 Minimum

8 Maximum

None

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VACUUM & EXTRACTOR SERVICE

Denver, Colorado

Course objectivesThe Vacuum & Extractor Service Class prepares a service technician to perform

a pre-delivery inspection on any Kärcher or Windsor Kärcher Group vacuum or

extractor, install the unit, and train the customer on basic maintenance procedures.

Technicians will also learn to identify the major components of these units, what

they do, and how to troubleshoot them. Technicians attending this class will be able

install and repair any Kärcher or Windsor Kärcher Group vacuum or extractor.




Vacuums & Extractors

3.5 Days 4 Minimum

8 Maximum

None


May 7 — 10

Presto 3

Puzzi 8/1

Puzzi 10/1

BRC 30/15 C & Mini Pro

Cadet 7

Admiral 8

Armada BRC 40/22

Clipper DUO

BRC 46/38

Clipper 12

BRC 46/47 & Commodore 20

Sensor S

CVU & Sensor S2 HEPA

Sensor XP

CV 300 & CV 380

Axcess

Versamatic

NuWave

TrekVac 2 & 3

T 12/1

BV 5/1 BP

BV 11/1 & Vac Pac HEPA

ECO T11 CartVac

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READY TO REGISTER

2019 TRAINING PROGRAM | REGISTRATION

Classes Registration is limited. Course dates and curriculum are subject to change. See individual course descriptions for any prerequisites.

Online Registration Register each attendee via our online form for Kärcher Academy classes. A confirmation email will be sent verifying registration was received and further instructions for attending class.

Questions Email us for further information on our training events hosted in or out of Denver.

[email protected]

[email protected]

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1 Go to www.kaercher.com/us/ Navigate to SERVICES

2 Go to the Kärcher Academy link within the top menu bar: Navigate to Professional > Kärcher Academy

3 Choose between class links at the bottom of the page: Service Training or Sales Training

4 Click on the button at the bottom of the training page: REGISTER FOR SERVICE (SALES) TRAINING

5 Fill out the registration form with contact information for the attendee, course selection, travel information, and if special arrangements may be required.

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2019 TRAINING PROGRAM | CALENDAR

2019 TRAINING CALENDAR

Sales Classes Location

Jan

ua

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Fe

bru

ary

Ma

rch

Ap

ril

Ma

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Jun

e

July

Au

gu

st

Se

pte

mb

er

Oct

ob

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No

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De

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Solution Sellng Denver 4 — 6 4 — 6 8 — 10 20 — 22 26 — 28 21 — 23

Industrial Sales Class Denver 23 — 25

Industrial Sales Class Blackwood 11 — 13

S33 Scrubber & S34 Sweeper Sales Denver 1 — 3 10 — 12

S30 Pressure Washer Sales Denver 4 — 5

Landa Kärcher Group Pressure Washer Sales Denver 15 — 18 8 — 11

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Service Classes Location

Jan

ua

ry

Fe

bru

ary

Ma

rch

Ap

ril

Ma

y

Jun

e

July

Au

gu

st

Se

pte

mb

er

Oct

ob

er

No

ve

mb

er

De

cem

be

r

Landa Kärcher Group Pressure Washer Service Camas 5 — 8 9 — 12

Hotsy Pressure Washer Service Camas 26 — 1 16 — 19

Kärcher Pressure Washer Service Camas 30 — 3

T100 - T130 Batteries & Electrical Denver 12 — 15

T32X Crankshaft Pressure Washer Service Camas 16 — 19 29 — 1

T50X BR/BD Scrubbers Service Denver 6 — 9

T51X BR/BD Ride-On Service Denver 30 — 2 5 — 8

T60X KM C/W/R Denver 25 — 28

Industrial Sweeper Service Englewood 9 — 12 8 — 11

B300 Service Englewood 18 — 21 20 — 23

Chariot Service Denver 12 — 15 14 — 17

Vacuums & Extractors Service Denver 7 — 10

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Please contact us for more information:

North America

4555 Airport Way Denver, CO 80239 U.S.A.

Phone 800-456-6649 Fax 303-738-2818 www.karcher.com/us

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Documents

PROFESSIONAL | TRAINING · class runs from the BR 30/4 to the B250 in scrubbers and from the KM ... detergents, and the floorcare offering available to both ... The Basic Module will