Professional Development Workshop For Managers of Core Facilities

Lori Palfalvi, NURAPPhil Hockberger, Office for Research

Paul Corona, Human Resources

Mission

The Northwestern University Research Administration Professionals (NURAP) brings together staff from across the university with the aim of improving institutional cohesiveness in research administration and fostering professional excellence among its members.

With an emphasis on operations and organizational management, NURAP will provide an educational forum to discuss current policies, exchange best practices/ideas and network.

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Opportunities for Training and Education—seminars and information sessions —reference materials (e.g., NCURA TV)—travel scholarships

Opportunities for Professional Development—meet and network with your peers —exchange ideas for best practices

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MEMBERSHIP BENEFITS

NURAP STEERING COMMITTEELori Palfalvi, President, Feinberg School of Medicine, Department of Medicine

Katherine O’Donnell, Vice President, Office of Sponsored Research, Evanston

Alden Chang, Secretary, Office of Research Development

Elizabeth Adams, McCormick School of Engineering and Applied Sciences Research Administration

Sheri Carsello, School of Communication Research Administration

Frank Cutting, Accounting Services for Research and Sponsored Programs

Eliza Earle, Weinberg College of Arts and Sciences Research Administration

Krista Galvin, McCormick School of Engineering and Applied Sciences Research Administration

Daniel Rademacher, Robert H. Lurie Comprehensive Cancer Center

Rebecca Weaver-Gill, The Transportation Center, McCormick School of Engineering and Applied Sciences Research Administration

Jamie Young, Office of Sponsored Research, Chicago44

NURAP is open to all University employees interested in sponsored research administration

You can find the membership form on NURAP’s website: http://research.northwestern.edu/nurap

Future topics include account closeout, ARRA reporting, social networking, electronic proposal development, and developing research funding.

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HOW TO JOIN

Performance Evaluation of Core

Facilities

Philip HockbergerDirector of Core Facilities

Office for Research

Current Performance Metrics

Annual Report

Annual User Survey

Current Performance MetricsAnnual Report

Overall Mission of the FacilityOrganizational Structure and GovernancePersonnelEquipment and ServicesNew Equipment and ServicesLocations of Personnel and EquipmentGrant SupportFacility Users

Current Performance MetricsAnnual Report (con’d)

Self-EvaluationOutreach ActivitiesBudgetsSignaturesAppendix

Current Performance MetricsAnnual User Survey

Staff Knowledge and ExpertiseResponsiveness of StaffTraining OpportunitiesEase of SchedulingServices ProvidedCore AccessibilityTimeliness of ServiceQuality of ServiceCost of Service

Current Performance Metrics

Annual User Survey (con’d)Overall ServiceWould you use this Core again?Would you recommend this Core to a colleague?Other issues?

New Performance MetricAnnual “Spider

Diagram”: The Balanced Scorecard

Resource Management Educational Outreach Scholarship Personnel Performance

& Job Satisfaction Customer Satisfaction Communication of

Services

www.scup.org/PHEApril-June 2009 issue“Dueling Scorecards”

Resource Management 75balanced budget, new personnel, new equipment, new users

Education 80involvement in graduate and undergraduate education, development of user workshops

User Successes 70publications by users and grants awarded to users that included data generated in facility

Personnel Successes 65Publications by and grants awarded to personnel; promotions, honors or awards

Personnel Development 70attendance at workshops, technical courses, national meetings; seminar series

Customer Satisfaction 80 growth in user base, results of user survey

Communication of Services 40

advertisement, website development and improvements, research fairs, national meetings

Outreach 100open house, pilot testing of new equipment or services, involvement in K-12 education

New Performance Metrics Involvement in Undergraduate and Graduate Education

Development of User Workshops & Courses

Open Houses

Database of User Publications

Database of User Grants

Attendance at Technical Course & National Meetings

New Performance MetricsGraduate Courses

Managers as Course DirectorsFaculty as Lecturers (when appropriate)Laboratories utilizing Core FacilitiesPermission of The Graduate SchoolLooking for Pilot ProjectsDo we need a Teaching Workshop?

User Workshops & CoursesDoes not require permission of The Graduate School

New Performance MetricsDatabase of User Publications & Grants

Needed if data generated in Core FacilityRequired for NIH- and NSF-supported FacilitiesMechanism needed to obtain this information –

e.g., PI discounts for use of facilityCommittee needed to explore how to facilitate

this?

New Performance Metrics

Attendance at Technical Courses and National Meetings

Membership in National Organizations GLIIFCA (Great Lakes International Imaging and Flow

Cytometry Assoc.)

ALMA (Assoc. of Laboratory Managers)

ABRF (Assoc. of Biomolecular Resource Facilities)

Travel Grants from OR (cost sharing required)Lab Manager Boot Camp

Lab Manager Boot Camp - One Mission: To Be a Better Lab Manager

Location:  Pittcon 2009, Room W192C, McCormick Place, Chicago ILDate: Tuesday, March 10, 2009 from 1PM to 5PMCost: Free to registered Pittcon attendeesWho: Scientists at any point in their career

Lab Manager Boot Campincluded three sessions:

Lab Wars: Solutions to Sticky Situations in the Lab —featuring  LabAct™Lab an educational management program using improv

theater to explore problems and solutions to common lab situations

Budgets: Dollars, Sense, and ScienceOpen Forum and Panel Discussion

Additional OpportunitiesCF Managers Seminar Series

Run by Managers of Core FacilitiesAimed at targeting New TechnologiesCould be Academic or Corporate SpeakerSupported by ORVolunteer needed to coordinate it – in collaboration

with NURAP luncheon series?

Lab Manager Magazine (www.labmanager.com)

Performance Evaluation of Core Facilities

Electronic copy of presentation – will send via Listserv

Contact information:p-hockberger@northwestern.eduerin-wallace@northwestern.edu

Performance Excellence Program

Paul CoronaLearning & Organization Development

Human Resources