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Professional DevelopmentProfessional Development
Many Roads to the Happy Place
Focus on the beginning and endFocus on the beginning and end
Think of the target population
Motivation
Needs
Wants
Fears
Think of the happy place
Training focuses on the path without thinking of the traveler or the happy place.
Training focuses on the path without thinking of the traveler or the happy place.
Many ways through the forestMany ways through the forest
Small bites are easier to eat (SBEE)
Multiple mediums
Plans for support – what when it breaks
Models
Sharing is good
CoP – teach each other
Rewards
Planning time is well spentPlanning time is well spent
Observe people
Ask about problems
Ask about solutions
Rapid prototype
Shoot wide then narrow
Training is fundamentally
flawed as a primary
intervention
Training is fundamentally
flawed as a primary
intervention
A Flawed InterventionA Flawed Intervention
Behaviorist vs. Constructivist
If I teach you the pieces, you will know the whole
Doesn’t work for problem solving
When to use which function
KM suffers same fate
Many pieces…how put them together
Theoretically flawed
A Flawed InterventionA Flawed Intervention
Reactive and conservative
No new strategies.. just new delivery (web based, LO)
Place to turn for a solution?!
Has become marginalized
Strategically flawed
Cost of taking people away from job
Retention – bucket of water
Can’t build – SME’s can’t afford time
A Flawed InterventionA Flawed Intervention
Tactically flawed
No innovation in crisis.Can’t provide direction or
solution.
No innovation in crisis.Can’t provide direction or
solution.
Only innovations in delivery.Only innovations in delivery.
SummarySummary
Important distinctionImportant distinction
Learning and training are NOT synonymous
Training is a thing
Learning is a verb
We can develop training
We can only hope to SUPPORT learning
There will always be trainingThere will always be training
Established set of facts
Stable enough for good ROI
Intangibles – espirit d’ corps
What do we need to do? What do we need to do?
Training is one of several interventions.. really.. a small screwdriver in the toolbox
Look at different classes of intervention
Performance support tools
Minimal training with performance support
Nurnberg Funnel
Coaching/mentoring
Performance support systems