Professional Beauty GCC - February 2015

Dubai’s latest gem

Our guide to budgeting and stock management

The latest in injectablesInside the new Pearl Spa

Tackling problem skin

For your beauty, hair and spa business

February 2015

GCC

Eye of the beholder

Face facts

meaningbusiness

professionalbeauty.ae

in this issue...35

Regulars Features

Shutterstock.com

7 News Openings, launches and the rest of the news from the world of spa, hair and beauty

18 Insider Our exclusive monthly stats for beauty salons, spas and hair salons

31 Ask the experts The low-down on anti-ageing skincare ingredients and thinning hair

49 The hair doctor Dr Mike Ryan discusses the impact of PCOS on hair

67 Treatment news A fat melting treatment and a pedicure with a difference are under the spotlight this month

70 Product news The latest spa and beauty products to tempt your clients

80 Calendar The essential dates for your business diary from trade shows to conferences and training

@PBGCC

contents

4

Published by and (C) 2014 Trade Exhibitions & Publishing FZ LCC.

Registered at Dubai Media City. 321 Building #8, Dubai. UAE t: +971 (0)56 352 2906

Trade Exhibitions & Publishing FZ LCC

Editor: Fiona Vlemmiks [email protected]

Contributing editor:Zoe [email protected]

Contributors: Andrea Anastasiou, Maria Dowling, Sally Hewerdine, and Dr Mike RyanAdvertising: t: +971 (0)50 359 1157Sales director: Zaid [email protected] executive: Fernanda Chavez [email protected] & subscriptions enquiries: [email protected] t: +971 (0)56 352 2906Marketing Manager: Nicki Wyatt [email protected] Manager: Andrew Green [email protected]: Mark MoloneyDesign and production:

Scratch Advertising & Communicationwww.scratchcom.comPrinting: Masar Print & Publications LLC - PO Box 485100, Dubai www.masarprint.comControlled Distribution: Blue Truck www.bluetruck.aeThe Publishers cannot accept liability for error or omissions contained in this publication, however caused. The opinions and views contained in this publication are not necessarily those of the publishers. Readers are advised to seek specialist advice before acting on information contained in this publication which is provided for general use and may not be appropriate for the readers' particular circumstances. The publisher accepts no responsibility for any advertiser whose advertisement is published in Professional Beauty. anyone dealing with advertisers must make their own enquiries.

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51 Saying yes to express Sally Hewerdine discusses the benefits of fast-fix treatments

53 All’s well The true meaning of wellness

62 Under the skin Rosacea explained

64 Feeling lifted We investigate the eyelash treatment de jour - LVL

Professional Beauty GCCFebruary 2015

welcome

5professionalbeauty.ae

51

70Features

On the cover

3123 Face facts

Tackling problem skin

35 Dubai’s latest gem Inside the Pearl Spa at the new Four Seasons hotel

45 Meaning business Maria Dowling on knowing your business, inside and out

59 Eye of the beholder The latest injectables for the eye area

F ebruary is already upon us and the start of 2015 has been a particularly busy time in the Professional Beauty offices, in the build-up to our first exhibition and spa conference in the GCC.

I eagerly anticipate reporting on all the news from the event in the March edition. In the meantime, the February issue makes for a varied read.

We delve into medical aesthetics with a global report on the latest injectable treatments for the eye area on page 57, while the spotlight falls on laser liposuction on page 67.

Cont inuing the skin theme, we focus on problem skin, from acne to rosacea, both common problems in the UAE. Find out the var ious reasons why, and how best to t reat these issues, on page 23. We also discuss rosacea in greater depth in our educat ional ar t icle on page 62.

How well do you know your business? Maria Dowling asks the question on page 43, where she also underlines the importance of careful budgeting and stock control.

From the world of spa, we have a report on the long-awaited opening of the new The Pearl Spa at the Four Seasons. Find out how management intends to give it the competit ive edge on page 35. We also examine the true meaning of the much-used term “wellness”.Are we associating ourselves with a word that has no substance or worse, painting ourselves as something we’re not? Read our article on page 53 and make up your mind.

Fiona Vlemmiks – EDITOR

7

Passengers at terminal one and terminal three at Abu Dhabi International Airport can now relax,

unwind and be pampered thanks to a new partnership between Abu Dhabi Airports and Tosa Spa.

The agreement between the two parties has led to the opening of two spa facilities at the airport; the first is located in terminal one and provides express beauty services, while the second facility is situated in the Skypark Plaza in terminal three and offers traditional skin and body treatments.

The move sees Tosa expand its presence in the Middle East. The spa group also has facilities in India and the Maldives and is supported by Naissk, a global hospitality company with interests in four and five star hotels across the globe. Tosa Spa’s chief executive officer, Subaash Bodappati, expressed excitement over the partnership. “We are very excited about our first collaboration of Tosa Spa with the esteemed Abu Dhabi Airports in the UAE. Tosa is a place travellers can go to take a break and start their travel on the right foot. We look forward

to providing our customers with a unique ambiance enhanced by the distinctive Tosa Spa experience.”

Mohammed Al Bulooki, chief

commercial officer, Abu Dhabi

Airports, said “Abu Dhabi Airports

continually looks to improve its offering

and services through partnerships with

world-class companies and brands.

Tosa Spa represents the type of

organisation that we pride ourselves in

partnering with as part of our corporate

social responsibility along with our

drive to deliver world-class services

that consistently meet the needs of

our passengers and partners.”

NEWS All the news and views from the world of beauty, hair and spa

Tosa Spa offers lift to air travellers in Abu Dhabi

Lux Resorts and Hotels has unveiled plans for its first property in the UAE, the Lux Al Zorah, which will be located on the Ajman coast.

The property is set to makes its

debut in the summer of 2016. Among the hotel’s features are a Lux Me Spa that will offer wellbeing safaris that take advantage of the hotel’s beautiful scenery and include

yoga sessions in a stunning natural setting. Vitalité programmes that allow guests to experience the fully integrated lifestyle approach of Lux Me are also on offer.

Lux Al Zorah set to open in 2016


7

Professional Beauty GCC February 2015

news

Dubai Health Authority (DHA) recently revealed that it had temporarily shut down four health facilities - a dermatology clinic, a plastic surgery clinic, a day care surgery centre and an aesthetics clinic - for violations that compromised the quality of health services.

The violations were uncovered

during random inspections carried out by the DHA regulation department. Alongside, the temporary closures the facilities were also fined for their actions.

Dr Layla Al Marzouqi, Acting-Director of Health Regulation at the DHA, said in a statement: “The four facilities have been temporarily shut down and have been fined for

violations that they committed which directly compromise the quality of health services. At the DHA, ensuring that health facilities adhere to health regulations is of vital importance to maintain the quality of health services provided to the public. We cannot compromise of that and therefore stringent action has been taken against the violators.”

Dubai Health Authority temporarily closes health facilities


9news

Six Senses adds sleep to spa programmeSix Senses Spas is boosting its yogic offerings with the addition of a Yogic Sleep programme.

Highlighting the importance of a good night’s sleep to well-being and performance, Six Senses is combining yoga nidra, pranayama, gentle yoga and spa treatments in its new yoga programme with the goal of increasing the quality of relaxation.

Yoga nidra is generally taught lying down with the aim of inducing full body relaxation

and a deep meditative state of consciousness.

Anna Bjurstam, vice president of Six Senses Spas, said: “The news about the importance of sleep is all around us and yet we are not getting enough of it. At Six Senses, we have asked for advice from some of the world's leading experts in sleep and nutrition and are delighted to share their advice during our yogic sleep programme.”

As well as guiding guests

through the yogic programme, Six Senses is also rolling out a better sleep initiative in its guest rooms too. Alongside optimising room temperatures, guests will also have access to relaxing music, pillow mists and sleep-boosting snacks.

The yogic programmes are available in Six Senses resorts, including Six Senses Zighy Bay in Oman and Evason Ma’in in Jordan and within partner Six Senses spas such as the facility at Sharq Village & Spa in Qatar.

Madi International celebrates launch of "crazy" coloursInspired by an appearance on Arab Idol, Madi International has introduced a range of vibrant hair colours - the Kemon Lunex Colourful.

The bright, eccentric shades comprise five basic colours; blue, red, fuchsia, yellow and orange. Madi says the launch of the products was in response to demand for such colours after an appearance on the reality

TV show, Arab Idol.“When Ahlam, the famous

Khaliji singer, made an appearance on Arab Idol with her electrifying purple hair, her fans across the region were stunned,” said Mr Mohammed Madi, president of Madi International Group.

“Suddenly everybody wanted that very shade of purple. Madi International stepped in to introduce

Kemon’s Lunex Colorful system that could give customers that exact shade of purple along with countless other crazy shades.”

The range was introduced to hair professionals at a recent launch event in at the Grand Hyatt’s China White, night club. Guests enjoyed a tango dance performance, a presentation and a catwalk show. The event was also attended by special guests from Kemon Italy.

Nikki Beach comes to DubaiNikki Beach Hotels and Resorts has unveiled plans to open a resort in the Pearl Jumeirah in partnership with Meraas Holding.

The resort will span 52,000 square metres and will encompass an expansive beachfront, hotel rooms, suites and villas, branded residences, restaurants, a beach club, a fitness centre and a spa.

The Nikki Beach Resort and

Spa will boast 117 rooms and suites, 14 Ultra Beach Villas, a three bedroomed Ultimate Beach Villa and 61 exclusive branded residences. In addition to the stylish accommodation, facilities will include Nikki Spa by Espa, a fully equipped fitness centre and dining outlets including Café Nikki and a seafood restaurant.

Commenting on the launch

Jack Penrod, founder and owner of Nikki Beach Worldwide said: “We have been waiting for the right time, location and partners to expand our brand in Dubai and after 10 years of waiting, I am happy to announce that we have finally found the perfect location and the perfect partners (Meraas Holding) to open Nikki Beach in Dubai.”


11newsprofessionalbeauty.ae

Banana Island Resort Doha opens

Medical tourism gets a boost from new agreement

Qatar’s hospitality industry has welcomed a new addition to its fold with the opening of the stunning Banana Island Resort Doha by Anantara.

Reached via a 20-minute boat ride from a dedicated terminal on the Corniche in Doha, the 13-hectare island boasts beautiful rooms, suites and villas, including over-the-water accommodation and a fabulous array of facilities that include an Anantara Spa, Balance Wellness Centre, swimming pools, fitness centre, bowling alley and VIP cinema.

The resort’s spa takes inspiration from its location, infusing Qatari culture into its treatment menu

and ambience, while also taking advantage of its island setup with overwater spa suites and relaxation lounge. Alongside single and double treatment rooms, Anantara Spa also features separate male and female hammams and Jacuzzis. Treatments include steam and bathing rituals, scrubs and wraps, massages, facials and many more.

The Balance Wellness Centre - the first for Anantara in the Middle East - is dedicated to providing a holistic and tailored approach to wellbeing and targets physical, mental and emotional states. Its lifestyle programmes include those developed for relaxation, detox, fitness, weight management, yoga and alternative

therapy. The centre features 14 treatment rooms, consultation rooms, an oxygen fern room, oxygenated water fountain, a female only hydro pool, relaxation areas and an indoor botanical garden.

INDEX Holding and China Medical University Hospital (CMUH) have recently signed an agreement of cooperation, which is designed to encourage joint cooperation and investment between the United Arab Emirates and Taiwan, especially in the areas of hospital management and boosting medical tourism between

the two countries.During the visit to Dubai by the

CMUH delegation, the two parties discussed the role of CMUH qualified doctors participating in INDEX’s Visiting Doctors Programme and also visited healthcare facilities in the emirate, including the INDEX Medical Centre in Dubai Healthcare City.

Capitalising on the popularity of Valentine’s Day, The Nail Spa has unveiled a bespoke collection of Valentine’s nail art. Alongside having 176 shades to select from, including an array of red tones, clients can opt for a limited edition design or create one of their own with the help of The Nail Spa artists.


News in pictures

Kempinski Hotels announces new appointment

Dubai Cosmetic Surgery announces partnership with BR Medical Suites

Kempinski Hotels has appointed Mark Griffiths as its senior vice president, regional operations for the Middle East & Africa. Griffiths takes over the role from Bugra Berberoglu who vacated it towards the end of last year.

Based in Dubai, Griffiths will oversee operations across Kempinski’s 19 existing hotels in the Middle East and Africa, as well as the development and opening of another ten hotels in the region.

Griffiths boasts a wealth of operational and management experience in the hospitality sector, and was most recently the general manager of Jumeirah Messilah Beach Hotel and Spa in Kuwait.

The clinic and BR Medical Suites, hope the integration will offer the highest level of healthcare and aesthetic medicine in the UAE.

According to Anisa Vrabac – Dubai Cosmetic Surgery operations/business development manager the venture will enable both brands to be more accessible and will expand their appeal to patients seeking excellence in healthcare across the globe.

“This partnership is an opportunity for Dubai Cosmetic Surgery and BR Medical Suites,

which are big brands in the healthcare sector, to have a wider outreach across the Emirates and the Gulf region in general,” said Vrabac.“We already have a reach in Abu Dhabi, so we will be expanding to the other Emirates and also venturing outside the UAE.”

“This partnership between our two organisations came as a result of our common interest in medical tourism across the Emirates. Furthering medical tourism in the country is mutually beneficial to both Dubai Cosmetic Surgery and BR Medical Suites.”

professionalbeauty.aenews

12


LPG teams up with Atlantis, The Palm Dubai

Anisa Vrabac

Kempinski Emirates Palace, Abu Dhabi

French beauty brand LPG has announced a new partnership with Atlantis, The Palm Dubai.

The new alliance allows guests visiting the resort’s ShuiQi Spa to experience LPG’s signature Lipomassage body slimming and Endermolift anti-ageing treatments. Discussing the partnership Neil Hewerdine, vice president of spa and fitness at Atlantis The Palm said: “LPG is a trailblazer in health, beauty and wellness. The treatments are amazing with great results. Right now, we are having tremendous advanced bookings. Our guests at Atlantis, The Palm who would like to complement their hard work in the gym or to start their new fitness programme, are

counting on the LPG treatments which they know will make it easier for them to see in no time effective body slimming benefits. Being a solid leader in French beauty care, with a strong loyal base in body sculpting, LPG is a perfect addition for our medi-spa in ShuiQi.”

Ludovic Loffreda, chief executive officer of LPG Bella Concept, added: “We are excited to partner with Atlantis, The Palm Dubai to offer high-end guests optimal body slimming and anti-ageing solutions. Luxury guests always look after themselves and we are glad to offer them next generation treatments that can help them achieve their health and beauty goals.”

ShuiQi Spa

Skincare brands in the UK are failing to successfully target the over 55s when it comes to anti-ageing products, according to new market research. A report from market analyst Canadean found that those in the 55+ age group are less likely than any other age group to have an anti-ageing skincare routine. More than half, 56 per cent, of consumers in this age group are not doing anything to address skin ageing concerns. In part, Canadean states, this is due to skincare brands primarily targeting younger consumers with their marketing. Canadean analyst Veronika Zhupanova said: “Manufacturers don’t get their messaging right when they talk to older consumers. This group is comfortable with their age, they don’t feel old and they don’t want to be treated as desperately clinging to youth.

“To achieve success among those

aged 55 and older, skincare producers need to offer them inclusive products that promote good-looking, well-groomed skin as well as attractiveness, as opposed to treating their age as a burden that needs a relief.”

Across all age groups, 20 per cent of UK consumers expressed concerns over the ageing of their skin. However, only one third of that number has implemented an anti-ageing skincare routine to combat it.

Zhupanova said: “There seems to be a gap between attitude and behaviour, as consumers are interested in counteracting ageing, but they do not adopt anti-ageing skincare routines. Reasons for this behaviour could be price, product availability or consumers simply not knowing what products to use or how often.”

The five-star Leela Kathmandu, set to be the first of four Leela properties to open across Nepal, is expected to be completed within the next three years.

The hotel will be developed by the Summit Group of hotels and resorts, and managed by Leela. Facilities at the hotel will include a spa, a fitness centre, several restaurants and lounges and events space.

Vivek Nair, chairman and managing director of Leela Palaces, Hotels and Resorts said: “We are delighted to begin our foray in the international markets with Kathmandu.”

The Leela group already operates eight properties in India. Among locations for the three other Leela hotels set to open in Nepal are Lumbini and Pokhara.

Skincare, make-up and hair care giant Estée Lauder has signed an agreement to acquire the Hollywood skincare brand Glamglow.

The acquisition was announced on Friday December 19, but closed last month.

Glamglow was founded in 2010 by Glenn and Shannon Dellimore as a prestige skincare brand, designed for men and women of all ages and skin types. It specialises in a range of mud-based facial masks, which offers a fast-acting treatment to leave the skin glowing and camera-ready. The line has five masks, formulated with a patented Teaoxi leaf-steeping technology to brighten, hydrate, refine or clear the skin.

William P Lauder, executive chairman of The Estée Lauder Companies, said, “Glenn and Shannon have built a highly successful, sought-after skincare brand with a uniquely Hollywood point of view. The Estée Lauder Companies embraces their entrepreneurial spirit and vision, and is committed to sustainably growing the brand while fostering the uniquely glamorous skincare story that they’ve created. We are so pleased to welcome them to our family.”

Industry news from around the globe

UK skincare brands missing out on the over-55 anti-ageing market

professionalbeauty.ae international news

Leela Palaces, Hotels and Resort has announced the opening of its first Nepal property

Estée Lauder acquires Hollywood brand Glamglow


15

85% BETTER

10%SAME

5% WORSE

HOW DID THE TREATMENT BUSINESS IN DECEMBER 2014

COMPARE WITH DECEMBER 2013?

AVERAGE TREATMENT ROOM

OCCUPANCY

68%

Insider beauty, hair and nailsThe need to look groomed and glamorous for the festive period clearly took hold of customers during the month of December and resulted in an overwhelming number of you reporting better figures for December 2014 versus December 2013. Positive news continued with more than half of you also revealing that clients rebooked with your salon.

In other areas of the business we discovered that the vast majority of you have a complaint-handling policy set out for your business. And while we’re talking about policies and procedures, you also explained that in line with government regulations most of you review your employment contracts and policies every two years. Continuing with the theme of staff, you also underlined how important career development is to them.

DECEMBER

Insider, our exclusive round-up of salons in the GCC. It’s the easiest way to stay in the know

PERCENTAGE OF CLIENTS WHO

REBOOKED

55%

The month in numbersThe month in numbers

insider

18

On the spotHOW IMPORTANT IS CAREER DEVELOPMENT TO YOUR STAFF? 1. Very important 2. Important3. Not that important4. Of no interest at all

HOW OFTEN DO YOU REVIEW YOUR EMPLOYMENT CONTRACTS?1. Every two years2. Every year3. Every six months4. Never

40% 80%

PLAN TO UPGRADE OR RENOVATE YOUR PREMISES

IN 2015

HAVE A COMPLAINT-HANDLING POLICY IN PLACE



The month in numbers

insiderprofessionalbeauty.ae

19

The month in numbers

PERCENTAGE OF CLIENTS WHO

REBOOKED

51%

90% BETTER

5%SAME

5% WORSE

HOW DID THE TREATMENT BUSINESS IN DECEMBER 2014

COMPARE WITH DECEMBER 2013?

AVERAGE TREATMENT ROOM

OCCUPANCY

60 %

Insider spaThe year finished on a high within the spa sector with a strong majority of you reporting a year on year increase in business. Whilst the percentage of clients rebooking with your spas did seem to ricochet from one end of the spectrum to the other – the overall average did lean towards a positive result.

Renovations may not be on the agenda for too many of you this year but there are other key areas of your business that you have highlighted as of importance. A career development plan for your staff is one such area and most of you are also fully aware of the high importance that your staff also places on this subject. Furthermore, employment contracts and policies also have a clearly defined role within your spas and most of you revealed that these policies and contacts are reviewed on either an annual or bi-annual basis.

DECEMBER

Insider, our exclusive round-up of spas in the GCC. It’s the easiest way to stay in the know

On the spotHOW IMPORTANT IS CAREER DEVELOPMENT TO YOUR STAFF? 1. Very important 2. Important3. Not that important4. Of no interest at all

HOW OFTEN DO YOU REVIEW YOUR EMPLOYMENT CONTRACTS?1. Every two years2. Every year3. Every six months4. Never

20% 95%

PLAN TO UPGRADE OR RENOVATE YOUR PREMISES

IN 2015

HAVE A COMPLAINT-HANDLING POLICY IN PLACE


SALON & TRADE ENQUIRIES CALL +971-4-3458833 or Email: [email protected]

While it’s well known that acne most commonly begins during puberty, the medical truth is that it can also affect adults as old as 50. The American Academy of Dermatology

says that nearly 85 per cent of all people have acne at some point in their lives, most often on the face, chest and back. Likewise, rosacea is a common and yet misunderstood skin condition that is characterised by redness on the cheeks, nose, chin or forehead. It typically begins any time after the age of 30.

Anecdotal evidence suggests that residents of the UAE suffer greatly at the hands of acne and rosacea. “They are the most common skin issues in the UAE, due to the climate as well as the stressful lifestyle routine that most of us have,” says Rina Binti, Dermalogica’s skin expert. “Some of the most common triggers include sun exposure, emotional stress, hot or cold weather, wind, alcohol, spicy foods, heavy exercise, hot baths and certain skincare products,” she continues.

Binti believes that the UAE’s weather is the main culprit behind the high prevalence of acne. She explains how heat tends to open the skin’s pores. “This, in turn, allows for increased sebum (oil) secretion and thus clients will complain that their skin is oilier than usual. As a consequence, the stale oil on the skin combined with environmental dust and other pollutants can lead to blocked pores, and result in blackheads or acne pimples,” she explains.

The hectic UAE lifestyle is also blamed for the high

prevalence of acne. It’s no secret that life here can be

stressful, and stress is one of the main causes of the skin

condition. Hong Wu, education manager at Pevonia

skincare, says our skin has clogged pores that you can’t

even see, and that stress causes an inflammatory response

in the body and can cause the walls of these pores to break.

When this happens, the body responds with redness and

an influx of pus. The adrenal gland goes into overdrive and

androgens increase. “This is especially true in women, who

produce a much larger percentage of their androgens in

the adrenal gland than men,” says Wu. “This may explain

why stress seems to affect women more than men when it

comes to acne.”

There is also evidence to suggest that the water we use

may play a part in the development of breakouts. In 2013,

Anton de Waal, owner of Skin Science, set out to research

the reasons why people battle with skin conditions such as

acne in the UAE. “This was especially interesting as a high

percentage of people were already using well-known or

high-end skincare ranges, but still had problematic areas

on their skin,” he says.

Water quality plays a role in the inflammatory process of the skin and affects both skin conditions when there are active flare-ups. He explains how most water in the UAE is desalinated,

which in itself isn’t a bad thing; it’s the way that most household

water supplies are set up that causes the issues. “For most

households, the municipal water is pumped into a storage tank

and then used from there. Desalinated water has no buffer

capacity as most minerals have been removed, and when it

stagnates for more than three to four hours, the pH fluctuates

and bacteria start to colonise the water.”

problem skin

23


Facing the factsAnecdotal evidence suggests that UAE residents suffer greatly from problem skin, yet there is much we can do to address this writes Andrea Anastasiou


SALON & TRADE ENQUIRIES CALL +971-4-3458833 or Email: [email protected]

De Waal says that the changes in pH make the water more

acidic, which causes disturbances in the acid mantle of the

skin and allows bacteria to attack open areas more easily.

“In stagnated water we found a high percentage of bacteria

colony forming units, which cause more severe flare-ups of

open skin wounds as found in acne and active rosacea,” he

explains.

Rosacea is a chronic, microcirculation disorder that

causes persistent redness, dilated capillaries, congestion,

papules and pustules. Wu says that there are many

triggering factors, including hormonal changes, topical

steroids, and alcohol. Heat is also an issue, which may

explain the higher prevalence of cases here.

Diet can also influence skin health. According to Sally

Bull, business development manager at The Product

House, some foods cause your blood sugar to rise quickly,

triggering a boost in insulin. “Too much insulin in your

bloodstream can initiate changes in your body that can

lead to the growth of pore-clogging cells. It can also boost

oil production,” she explains.

Due to hormone imbalances, acne mostly afflicts females

between the ages of 16 and 25, according to Bull.

“Additionally, Asian and Arabic skin tends to have a higher

production of sebum, which can result in clogged pores,

leading to acne,” she says.

The experts suggest that acne and rosacea are best

cured through a combination of lifestyle changes and

skincare products.

ProductsOptiphiDe Waal advocates the use of Opti-Cleanse – an

evervescent tablet that is added to water in order to

optimise it for skincare use. “The tablet normalises the pH

to seven, kills microbes, stops microbial activity and

inactivates most waterborne pathogens. It acts as a

cleansing harmoniser, neutralising and balancing the

water,” he explains.

Two products are currently available in the range: Opti-

Cleanse Face for use in one to five litres of water and

suitable for face washing or shaving, and Opti-Cleanse

Body, which is used in up to 25 litres of water and can be

use for bathing.

DermalogicaBinti forewarns that there are no short-term treatments to

combat these conditions completely. However, she says

that skincare products play an important role in keeping

rosacea and acne under control. “Many skincare products

can be too harsh on the skin of a rosacea sufferer.

Dermaologica’s UltraCalming treatment helps control

inflammation and reduces the signs of sensitivity, redness

and irritation,” she explains.For acne, Binti recommends washing the face twice a

day in order to remove the skin oils that trigger acne. Adding to this oil is makeup, sweat, dust and dirt that cause the pores to clog. “It is really important to wash the face twice a day and use oil-free products. I recommend Dermalogica’s Medibac treatment along with Dermalogica’s Medibac products, which will help eliminate oily shine in the skin,” she says.

QMS MedicosmeticsBull says that acne sufferers should always wash their skin

after they perspire, including after exposure to hot and

humid conditions, as this helps to remove all the oil and

bacteria that may have accumulated. “Wash with an

alcohol-free, non-abrasive skin cleanser and rinse it away

with lukewarm water. QMS Medicosmetics has a Deep

Cleansing Milk that is free from any mineral oils and

cleanses deep into the pores with maize seed oil and an

lactic acid buffer, which stabilises the acid mantel of the


professionalbeauty.aeproblem skin

24

skin and protects from environmental damages,” she

explains.It’s also important to control oil production on the skin.

Bull says that QMS offers MED Dermabrasive Gel, which is specifically used on problematic skin. It contains fruit acid and has been specifically formulated for extremely sensitive and problematic skin. “It dissolves the horny layers of the skin and reduces sebum production. It contains glycerrhectic acid, which is especially effective at preventing inflammation when treating acne,” she explains.

Pevonia BotanicaPevonia offers a line of products that are suitable for both

home use and spa treatments. For acne, Wu recommends

the Clarigel Exfoliating Cleanser – an antibacterial, natural

foaming agent, which controls breakouts, brightens the

skin and refines the epidermis. Wu also recommends

Problematic Skin Lotion, Problematic Skin Cream and

Problematic Skin Mask.For the treatment of rosacea, Wu recommends the

Pevonia RS2 Line. The RS2 Cleanser offers sufferers immediate relief from symptoms. It’s cooling and comforting, and also improves blotchiness. The RS2 Lotion diffuses redness and soothes blotchiness, while the RS2 Concentrate reduces skin heat and strengthens capillaries.

PhytomerPhytomer has developed a unique range specifically for

acne. Beverly Gautschi, skincare sales manager at Beauty

Leaders, recommends Phytomer Acnipur Blemish Solution

Fluid, which is a balancing serum for oily and acne-prone

skin types. “The solution contains an Absolute Marine

Mattifier, which has matifying and anti-inflammatory

properties. It deposits an invisible natural film on the

surface of the skin, which traps sebum like a microsponge,”

explains Gautschi.

RepêchageAruna Singh, beauty consultant and spa owner of Ayana

Wellness Boutique in Dubai says that for rosacea sufferers

she recommends Hydra Tonic by Repêchage. Singh is the

sole distributor of the brand in the Middle East, and says

that this specific tonic is purse-sized, meaning you can

carry it with you wherever you go. “This is a really wonderful

mist that contains four different types of seaweed, which

instantly hydrate the skin. It also has lactic acid, which will

help with skin exfoliation and help reduce any of the

flakiness that you associate with this condition. It instantly

cools and calms the skin,” says Singh.

Repêchage has a full range of Hydra products in retail

and professional size.

ThalgoMireille bou Hamdan, skincare technical trainer at Madi

International, recommends using Thalgo Brightening Care

Products for pigmentation, in addition to Thalgo Oxygen

Serum and Cream daily, which are anti-pollution products.

Lifestyle changesIt is important that alongside the use of products, acne and

rosacea sufferers also make some lifestyle changes in order

to alleviate their symptoms. Bull recommends that you get

more sleep, as it has been found that psychological stress,

which affects both acne and rosacea, will increase by 14

per cent for every hour of sleep that is lost.

She also recommends exercise. “It increases blood

circulation, which in turn carries oxygen to your skin cells.

Ensure you shower immediately after, though, as

perspiration can irritate the skin and lead to further

breakouts,” she says.

Additionally, it’s crucial that sufferers watch their diet. “A

study in the American Journal of Nutrition suggests you

may have fewer breakouts if you add more whole grains,

beans and veggies, and cut back on pasta, white rice, white

bread and sugar.

In addition, De Waal recommends reducing alcohol

consumption, as well as your sun and heat exposure, and

avoiding spicy foods. PB

For an in-depth explanation on the causes of rosacea, turn

to page 63.

problem skin


Contacts:Dermalogica: call Healthcare +971 4 447 76 36

Optiphi: call Skin Sciences +97 5 5551 07 95

Pevonia Botanica: call Momentum +971 4 334 38 23

Phytomer: call Beauty Leaders +971 2 676 46 00

QMS: call The Product House +971 4 379 19 66

Repêchage, call Ebasco Trading +971 4 339 70 90

Thalgo: call Madi +971 4 338 27 73


A number of my clients have thin hair, which they struggle to style at home. What advice can I give them for tackling this?

Consultation is really important, we have to get to the root of the problem and find out what could be the cause. Consultations give us an insight into the client’s lifestyle, health choices

and habits. Body aches and pains, skin breakouts and hair disorders quickly give us indications of what’s happening internally and showing externally, so our scalp and hair can certainly tell us many things.

For thinning hair concerns, I always advise my clients to take supplements to help nourish the hair and mitigate the problem. Essential fatty acids contained in linseed or primrose oil will improve the texture of the hair from within, strengthening and protecting it from excessive dehydration. Vitamin B complexes can also aid the health and growth of the hair, while vitamin C will contribute to blood circulation and support follicles with its antioxidant action.

Advise your clients to get these essential vitamins from a diet rich in fruit and vegetables. You could also recommend they consume sources of biotin, which is found in brown rice, lentils and soy, sunflower and walnut seeds.

Shampoos, conditioners and treatments are a great starting point to strengthen the hair. Davines Naturaltech Energizing range is specifically designed to solve problems with the scalp and fragile hair. The formulations behind the shampoos, gels and lotions are characterised by active ingredients - caffeine phytoceutical and beta glucans, which offer effective preventive treatments by invigorating and stimulating, skin microcirculation. Recommend a one

Lee-Ann Bryce is the brand manager for Davines haircare UAE. She has been in Dubai since 2006.

Ask the expertsOur beauty experts from around the globe answer an array of questions about every aspect of running a successful spa or salon

month programme for the client to continue as their home care regime.

Styling products, meanwhile, can help mask the client’s concerns. Fine, flat, thinning hair needs plumping up. Volume building mousse applied to towel dried hair will help give lasting hold. Direct the airflow of the hairdryer to push the roots upright, better still if the client can tip her head upside down and power dry those roots, as this will give instant lift. Styling tools such as velcro rollers are kind to the hair and easy for clients to use. They easily grip the dry hair and can be set in a sporadic fashion. There is the option to use hot styling tools to create volume or curls, however, I do not recommend this for thinning hair and you should always use heat protection spray.

Great haircuts paired with clever colour placement and using gentle colouring products can also create the illusion of depth in the hair. A soft layered style can give just the right amount of body and movement.

As thinning hair can be seasonal, stress or hormone related, advise your client to make small dietary and lifestyle changes. Advise clients to follow the in-salon treatment programme and the homecare routine. I always say that no one is going to do the sit-ups for you. It’s the same with following a homecare programme. Clients have to use the products as directed and stick with the programme to see the results.

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Visible Marine Refiner EPS for use in its products. The XMF EPS has been shown to have smoothing properties and a tensing effect; the result is a reduction in the appearance of wrinkles, added density in the dermal mattress and firmer, tauter skin. The VMR EPS, meanwhile, has been shown to have excellent skin resurfacing properties.

Alongside EPS, there are a number of other ingredients to look out for. In creams, vectorized hyaluronic acid can improve firmness and plump the skin, while vitamin C has benefits such as boosting collagen synthesis and re-energising cell metabolism. Additionally, DC peptide and biomimetic peptide also help to counter the effects of ageing.

For peels, look for ingredients such as free and encapsulated glycolic acid and lactic acid, which helps to reduce lines and wrinkles. Vitacium 3 is a key ingredient to select for eye creams. Not only does it improve microcirculation and stimulate lymphatic drainage but it also reduces puffiness and dark circles.

What ingredients should I be looking for in anti-ageing products - specifically those to reduce wrinkles - and why?

The pursuit of youthful skin is one of life’s ongoing beauty quests, and in today’s fast-paced world, women not only want younger looking skin, but they expect instant, long lasting and effective

results with ingredients that are 100 per cent natural. Marine cosmetics stem from this desire for natural

ingredients, but developing skincare products or ingredients for such products is not necessarily a straightforward process and usually involves the creation of biologically advanced formulations.

Skincare scientists, including Phytomer’s, specifically compose advanced formulations to address individual skin concerns, such as ageing. They develop unique ingredients to treat and correct the signs of ageing, day after day.

Key among these recent developments is the formulation of exopolysaccharides (EPS). These are naturally occurring sugar residues, which are secreted by microorganisms and have been shown to have benefits to the skin. Each microorganism produces its own unique EPS, and each EPS has specific properties that can be beneficial to the skin in terms of texture, cellular activation and, with certain EPS, powerful and instantaneous surface effects.

Pinpointing the individual properties of the EPS enables skincare providers to formulate treatments and products with specific goals in mind. Phytomer, for example, has isolated the XMF Extra Marine Filler EPS and the VMR

Beverly Gautschi is sales manager for the skincare brands at Beauty Leaders. She has 20 years' experience in the beauty and spa industry.

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Dubai’s newest gemHayley Bluett, director of spa at the Four Seasons Resort Dubai provides us with a unique insight into the newly opened The Pearl Spa

What is the concept behind the spa?The spa is inspired by the uniqueness of Dubai and we have fused ancient healing rituals with the newest cutting edge technologies. The spa celebrates local traditions as well the myriad of global cultural influences from the near and far.

What facilities does the spa incorporate?The spa features 10 treatment rooms, including a signature couples’ royal suite with Rasul and soaking tub, and two treatment rooms with private courtyards and relaxing lounges.

It also has a custom-designed deluxe aqua thermal experience with rain tunnels providing four different invigorating hydrothermal experiences infused with the Asian wellness philosophy. Furthermore, there is a scrub bar and chill experience which offers a cooling rub down in the ice bar with cold jets of revitalising cool air, steam rooms and whirlpools with acupressure jets and lymphatic bubbles.

The Pearl Spa and Wellness Centre host separate gender spa locker rooms and salons as well as a membership facility with full gym, indoor lap pool, lockers and restrooms with steam and saunas.

Which brands/products are you using within the spa and why?We have chosen Natura Bissé for its result driven facials and also because it is a brand that is well established and


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trusted in the region. Natura Bissé is also a family-run business and this ties in well with The Four Seasons business philosophy. There is also superb training based at the Natura Bissé training academy in Dubai.

The Dr Burgener brand is our differentiator. We pride ourselves as the only spa in the region that is housing this brand. We believe that Dr Burgener, from Switzerland, is a leading expert in beauty and rejuvenation. The range combines the latest anti-ageing technology with exclusive natural ingredients such as green caviar, gold trace elements, 100 per cent pure collagen powder, fruit acids and royal jelly. All products are free from preservatives, fragrances, colourings and parabens and are made with the utmost respect for environmental sustainability.

Sodashi was chosen as it is one of the leaders in chemical-free, organic skincare. It offers a unique blend of aromatherapy, biochemistry and Ayurveda and the brand has its own factory where it makes the products on demand. A particularly ethical, effective and extensive range, it also provides a high level of therapist training.

What can you tell us about the treatment menu? Are there any signature treatments?We offer an array of exciting and unique treatments including result driven facials, classic massages, splendid signature services, unique and interesting body treatments, mother and father-to-be treatments, dedicated men’s services, tailored and bespoke wedding packages and couples’ retreats.


Sodashi has also customised a signature blend for our signature massage, it is an essential oil of rose and frankincense with precious oud. The Pearl Spa blend is a warming and spicy aroma that speaks to the local culture.

In our signature facial, Dr Burgener herself has carefully formulated a bespoke facial range for The Pearl Spa, using pearl extract and pearl amnio acids, which are extremely anti-ageing.

Our couples’ treatment is a very unique experience too; we tell a story of culture and a story of time, it provides an intimate and very special journey that will never be forgotten.

What is your background in the spa sector?I come from a very strong hospitality background. My family own and run small boutique hotels, safari lodges and game reserves in Cape Town (where I am from) and all along the Garden Route in South Africa. With a passion for hospitality, travel and health and fitness, this was always my chosen path.

I have focused not only on learning the fundamentals, but also the practical application of the information learned from my education, through the various roles that I have had in my career thus far.

My recent roles have included projects such as opening and operating prestigious spas in five star hotels as well as free-standing day spas. These have been projects that have fully prepared me for this role here at Four Seasons Dubai. They have all taught me invaluable transferrable skills which I am now capitalising on.

How many therapists do you have working at the spa?We have 10 therapists. All the staff members at The Pearl Spa are internationally qualified and are all experts in their field. They strive to enhance wellbeing through intuitive touch, through passion and with the intent to heal. They are all very unique in character and all play an intricate role towards the exceptional guest journey and ultimately the success of the spa. Some of the therapists are more skilful in certain modalities such as Thai and Balinese massage.

How much time and importance have you placed in training and educating staff?We put a great deal of emphasis on training. We spent many months training in the pre-opening phase. We had international trainers from France, Switzerland, England and Russia who were actively involved in the hands on treatment training. We also have regular training sessions every week, which are operational in nature as well as career developing.

Training is crucial - if not the most important thing for our staff. It is very important for them to understand the business model, the spa ethos, vision and mission.

Do you have any goals for the spa in its first year of operations?Guest loyalty and staff retention. Turning new guests into repeated long term loyal guests and with the very aggressive competition out there, we only have one chance.

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Staff turnover rate in the UAE is vast, so our main aim is to motivate staff, to keep them happy and stimulated in their roles at the spa and wellness centre.

What do you believe will differentiate The Pearl Spa from other spas in the UAE?With many spas in Dubai providing similar products, the strength of our proprietary product ranges and treatments are the determining factor in our competitive position. The pursuit of differentiation and guest enrichment are both catalysts for our profound wellness journey. Furthermore, the facilities here at The Pearl Spa are like no other found in Dubai, for instance we have a very unique aqua thermal guest experience.

Guests are now demanding a level of excellence and quality of experience from their time spent at the spa, these platforms have become the premise of our guest wellness journey. It is now widely acknowledged that “differentiation" is critical in determining the industry’s winners in the future.

We have also examined what represents best practice in the spa and wellness industry, and specifically here in the UAE and we have carefully fine-tuned this to establish the most sound guest experiences. PB

What do you hope will be the lasting impression for guests visiting the spa?Exceptional service. Service that is genuine and from the heart.

“We have also examined what

represents best practice in the spa and wellness

industry, and specifically here in the UAE and we have

carefully fine-tuned this to establish the most sound

guest experiences”

Hayley Bluett is the director of spa at The Pearl Spa, Four Seasons Resort Dubai

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Maria Dowling talks about the importance of knowing your business….inside and out

Meaning business

We have now left 2014 firmly behind us and are already well into this year. I hope 2014 was a good year for everyone and 2015 is an even better, successful one!

February is the month of love, and like me, if you love your business, you need to treat it with a little tender loving care at least once a year. In this month’s column I wanted to touch on the business side of beauty and look at giving attention to money and assets, focusing on budgeting for the year and reviewing stock control systems.

Budget, budget, budget!Last November I worked on my budgets for 2015. I spent time looking at my past year’s figures to see what I spent and where I spent it. Of course these figures weren’t too much of a surprise; I had been checking them every

month and making readjustments where necessary. While it may not seem like you are spending a lot but if you review only at the end of the year, chances are you will have gone over budget.

An annual budget seems like a large amount in bulk, so it is important to break it down into months and even weeks if you want to try and stay within the limits. Like any household budget, your aim every week is to spend less than your allocation, which allows you to safeguard yourself against any unexpected expenses or carry over for months that may fall short.

My accounts office forwards a progress report to me at the end of every quarter so I know how the business has performed in each month. It is really important to check your figures over again to make sure you’re on track and to re-adjust if necessary. Every month is a new challenge so make sure you hold monthly staff meetings so that your team is aware of the targets they are aiming for.

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Taking stock of the situationControlling stock flow and ordering is a specific area where your budgets can come unstuck. There is a lot of room for error, particularly as all products now have expiry dates, and it is really important to not waste stock. Expired stock means wasted money Here are my five tips for making sure you don’t have any surplus stock disasters at the end of the year:

Take the time to set upSetting up a stock control system takes a lot of effort but once it is done, much of the hard work is over. I also make sure I have a calendar of events marked out on the system, so I know when to expect the busy periods and can stock up accordingly.

Move it!It is important that stock doesn’t stay on the shelves for too long as it is dead money. Your aim should be that if you have 30 days credit, it should be sold and out your door within those 30 days.

Special offers? Think twice…When suppliers announce special deals I firstly check that it is a product that I can move quickly, and ask myself if I need large quantities of it sitting in my cupboard for more than 30 days. Sometimes special offers are the distributor’s way of moving stock out of their storeroom

and into your storeroom! I also ask, “is it within my budget, and how much profit will I make on it”? If you have sold only 12 pieces over the last six months and the offer is buy 12 pieces and get two free, you now have potentially seven months worth of stock taking up space in your cupboard that could be replaced with a fast moving item.

In today, out tomorrow?Trends in stock will change. Keep an eye on what is different. Perhaps a new member of staff prefers an alternative product, depending on what they like to use. A new colour launch may mean a decrease in another colour. A new product may be superior to an older, previously popular product. All these differentiators may mean you are left with surplus stock very quickly.

Know your productsIf you’re bringing a new product in make sure that you and your team have been trained in it. Try it out yourself if possible and make sure you know the product inside and out. I always try to send one person for training who then trains the rest of the team. If you can't attend a training session, the Internet has so many information sites, reviews and blogging experiences, which is a great help. PB

Wishing you a successful first quarter!

Maria Dowling is creative director at mariadowling salon and has been a colourist for more than 20 years. For more information call: +971 4 345 42 25.

hair opinion



Visit our stand in Professional Beauty - stand number 642

Visit our stand in Professional Beauty - stand number 642

I see many patients that have, or think they have, Polycystic Ovary Syndrome (PCOS). PCOS often comes to light during puberty, as 75 per cent of those with the disease will experience menstrual problems where either the cycle is infrequent,

irregular or absent or conversely it may be particularly heavy.

PCOS sufferers often have higher than normal levels of androgens, which are a group of male hormones, such as testosterone usually found in lower levels in women. These can lead to symptoms such as acne and excess body hair.

Around 40 per cent of sufferers are overweight. The latest research has also shown that many women with PCOS are insulin resistant – a condition which makes weight gain easy and weight loss hard. Not all women with PCOS have weight problems, but those who do are likely to put on weight centrally causing an apple shape as opposed to a pear shape.

Infertility can also be a problem. A woman with PCOS often doesn’t menstruate regularly because her ovaries don’t release an egg every month. This is caused by a problem with the hormones that trigger ovulation every month, which means some women will have more difficulty getting pregnant. If a woman doesn’t ovulate, she doesn’t get a surge of progesterone in the second half of her cycle and instead the oestrogen levels stay the same. This may cause hot flushes and dizziness.

Finally, the symptom that patients consult me about is thinning hair on the head.

Finding treatmentTreatment for PCOS can be complicated, depending on symptoms other than thinning hair. But if hair loss is the only or predominant symptom, it is relatively straightforward. This hair thinning is treated by orally and/or topically taking anti-androgens. Topically-applied solutions for hair loss usually contain an anti-androgen as

well as a stimulant. The most common oral anti-androgens used for hair loss are Spironolactone or Dianette.

For some types of hair shedding and hair thinning, Dianette can be very helpful. However, there are also pills which can have a negative impact on the hair and cause hair thinning. This again, however, depends on the sensitivity of the hair follicles and the genetic predisposition.

Such pills contain two hormones, oestrogen and progestin, while some contain progestin only. Both of these hormones can be beneficial to the hair as they are less androgenic. Examples of pills that are hair friendly are Yasmin, Dianette and Cileste. However, some pills contain hormones such as Levonorgestrel, Norethisterone and Gestidone, all of which are androgens. If there is follicular sensitivity, these androgens will not be beneficial.

New evidence suggests that using medications that lower insulin levels in the blood may be effective in restoring menstruation and reducing some of the health risks associated with PCOS.

Many non-medical approaches can relieve or reduce specific symptoms including a low carbohydrate diet designed to lose or maintain weight, electrolysis to reduce unwanted hair or exploring natural, herbal methods of relief from the condition. The above is for information only, if you suspect your client has PCOS, always suggest they consult a qualified doctor as a first port of call. PB

A few key ingredients to look for when combating frizzy hair:

If you have a question for Dr Mike, please email [email protected]

Dr Mike Ryan is a trichologist working exclusively in Vivandi’s HairSpa, the leading hair restoration centre in Dubai which specialises in effective, non-surgical hair loss treatments. Vivandi also supplies hair loss products for professional use. For more information visit www.hairspa.ae or www.vivandi.ae

Polycystic Ovary Syndrome (PCOS) is a common problem in the UAE. Dr Mike Ryan looks at how it affects the hair

DOCTORThe Hair

hair column



Professional Beauty GCC October 2014

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Even if the treatment time is shorter, the expectation of a result

will be the same from our clients. With the introduction of more

powerful ingredients, cosmeceuticals and machines in our

treatments delivered by skillful therapists we can ensure a good

result. The approach of the therapist plays an important role in the

overall success of time sensitive treatments, a calm and relaxed

manner is essential just as it would be for an indulgent treatment.

The bottom line is that there is a place in our spa concept for

express services, we just need to be clever about which ones we

offer and how we sell them to the clients.

The perks are clear to see, shorter treatments are easier to

upsell, they can fill in time slots and open up another chance to

retail; they also make great introduction treatments and for

regular clients they are fantastic opportunities to indulge when

time is of the essence.

Saying ‘Yes’to Express

We live in a fast moving world, filled with

one-click ordering, while-you-wait car

repairs and fast food. But how does the

express approach translate to the spa

environment and what does the rise of

short treatments mean for an industry built on the concept of

serenity and relaxation?

The spa industry concept has been founded on indulgent

massages and body treatments, multi-phased facials where the

treatment plays as much an important role on the mind as it does

on the skin. Taking time out to heal the body and mind is vital to

avoid burn out, however today our busy lives demand quick fixes,

and while time-indulging treatments are essential, they are not

always practical.

The savvy brands are taking note and introducing shorter

treatments to their menus. The secret, it appears, is to understand

which services can be shortened, or to focus on specific areas

and still gain the same outstanding results.

Managing director of Voya, Mark Walton, explains: “Rather than

cutting corners or leaving out important steps, we decided to

narrow down our treatments to focus on specific areas of

concern, such as the eyes.” The beauty of express treatments, he

adds, is the element of accessibility they offer. “We are now

showing our customers that spa treatments are something

everyone can, and should, be able to enjoy on a regular basis”.

Skincare brand Elemis meanwhile has experienced

considerable success with the shorter treatments offered in its

Spapods – treatment locations housed in department stores and

airport terminals. “We have seen strong growth in our Spapod

30-minute treatments in retail,” reports Noella Gabriel, the brand’s

director of product and treatment development.

Perhaps the success of time sensitive treatments boils down to

clever marketing; we have for so long been used to taking away

even the thought of time restraints from our clients, clocks are not

allowed to be on display, therapists cannot wear watches and the

word ‘express’ simply reminds us that we don’t have much time,

focusing on telling our clients what they are not getting rather

than what they are getting. Elemis for instance has opted to avoid

using the word “express” in all of its marketing of treatments. “The

consumer wants experience, not a mini or express treatment,”

says Gabriel. “They want a powerful treatment that delivers

maximum results in minimum time.” Elemis’ half an hour Power

Booster Facial was, she adds, created for precisely this purpose.

Is there a place in the spa concept for express services? Sally Hewerdine investigates

Contact Sally, email: [email protected]

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Sally Hewerdine is a spa and wellness specialist with 25 years' experience. Her career has taken her around the world and has included a stint as a health and beauty editor in Dubai. Her recent passion is for training. This has inspired her to create “SpotlightOnSpa&Wellness”, a company designed to motivate and educate spa and wellness industry professionals. Her book, Driving Retail is available now, published by Lulu.

Follow the rules to turn express into success:

•Think carefully about terminology, don’t cheapen your treatment by reminding the consumer of time constraints•Treatments must produce results •Therapists must deliver the treatments in exactly the same relaxing manner as they would a longer treatment•Ensure your menu focuses on what the consumer will gain PB

As an industry, we define ourselves by the term wellness, with events such as the Professional Spa and Wellness Convention and the Global Spa & Wellness Summit being testament to this fact. Are we,

however, in fact associating ourselves with a word that has no substance or worse, painting ourselves as something we’re not?

In the past few years, wellness has gone mainstream. When I first started out in the industry over 20 years ago, wellness was a fringe topic. Now it’s fully entrenched in the mainstream, with companies such as General Motors, Nestlé, Google and even Coca-Cola defining themselves as wellness brands. Should we as an industry be associating ourselves with these and similar corporations?

The answer is yes. Despite its long history, spa is still relatively new to many people and the modern-day spa experience is quite different to its roots. Today it’s considered more of a pampering indulgence than the essential health care solution it was once seen as. In a way, the spa industry is now borrowing from the brand equity

that the term wellness has acquired.

Authentic experiences The question we need to ask ourselves is if we are true to the real meaning of the word wellness. In the spa world we like to think of ourselves as honest and authentic. My advice to our industry is that we need to live up to the real meaning of wellness and not dilute our brand positioning by offering pseudo wellness experiences simply to ride the wave of popularity. Wellness is a holistic concept; it’s about providing a space for people to feel well through education, nutrition, treatments and lifestyle changes.

Spas certainly have a role to play in this space, but we must be authentic in our offering. The word wellness has also become so popular that there are some resorts and spas that seem to simply add it on for the sake of it, because it sells, rather than because they have really integrated wellbeing into what they provide. This is a danger for our industry, because if we are serious about positioning ourselves in the wellness arena, we must walk the talk.

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All is wellJeff Butterworth, chief spa and wellness officer at Lux Resorts, asks what the sometimes overused term wellness really means, and how the industry can deliver on it


I cringe when I hear the terms services used to describe treatments and therapists being referred to as service providers. A spa is not a car wash. One problem for the industry is that most of our team members come from a beauty background, which means they don’t necessarily have the training or skill set needed to create a genuine wellness experience. An experience that goes beyond just pampering and leads to a positive change for the client.

The wellness futureAt Lux Resorts we have made a conscious decision to deliver a full wellness experience, through yoga and fitness programmes, healthy cuisine and holistic spa treatments. Last year, we introduced a traditional Chinese medicine treatment known as Zhengliao, a healing practice that blurs the lines between a spa and a clinical treatment. None of this is difficult, or beyond the scope of most hotel groups to introduce. Most resorts have yoga instructors, gyms, spas and a healthy menu hidden away somewhere. They just don’t connect these different experiences for their guests, which is the critical element.

Spas are the perfect space for holistic treatments such as traditional Chinese medicine, nature cure rituals and Reiki and this wellness path is the future of our industry. It’s critical that we move in this direction, otherwise spa will become positioned alongside General Motors and Starbucks as sugary wellness. We need to start bringing in more holistic therapists and practitioners to develop treatment offerings that work in the spa environment and include elements such as yoga, meditation and nutrition in our offering to a greater extent.

These more peripheral services often do not generate revenue directly. Over a longer period of time they do,

however, produce higher overall spa spend, increased brand loyalty and provide excellent PR exposure. And, most importantly, they position our industry to develop and grow in accordance with the wellness concept over the next few decades. PB

“The word wellness has also

become so popular that some spas and resorts

seem to add it on simply for the sake of it, rather than because they have really

integrated it into what they provide”

“The question we need to ask ourselves

is if we are true to the real meaning of

wellness”

Jeff Butterworth is chief spa and wellness officer at Lux Resorts.The first UAE-based Lux resort, Al Zorah, will open in Ajman in 2016.www.luxresorts.com

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Eye of the beholderThe UAE is becoming a hub for cosmetic surgery. We take a look at the latest innovations in injectables from Europe, set to revolutionise how we treat the eye area

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A llergan unveiled its new peri-orbital protocol to the aesthetics community at the 12th annual Anti-Ageing Medicine World Congress in Monaco.

Market trends and insights continue to underline the high importance of the eye region for patients, with the latest data from the Allergan Data on File, Eye for Beauty Market Research Survey showing that people are more unhappy with their eye area than other facial zones.

However, the peri-orbital (eye) region can represent a treatment challenge due to the complex anatomy and the need for advanced injection techniques. With this in mind, Allergan supported the development of a new treatment protocol which provides expert guidance on peri-orbital anatomy, patient assessment and a stepwise approach to achieving optimal treatment outcomes using a BOTOX® and the VYCROSS™ Collection.

Vicky Eldridge, editor of our sister magazine Aesthetic Medicine, caught up with two of the company’s key international opinion leaders, Dr Juan Sopena and Dr Marva Safa, to talk about this new global approach to treating the eye area.

Why is the peri-orbital area so key and what are patients’ biggest concerns when they come into your clinic? Dr Juan Sopena: We express with the eyes and the surrounding anatomical structures so it is an important area. When a patient comes into my clinic I say to myself “what are this patient’s eyes telling me?” Is it sadness, happiness, tiredness, stress? You can express all these things with the eyes. Patients are not just worried about lines and wrinkles anymore, mainly they are coming in saying “I look tired”. By changing the eyes just a little, even without doing anything to the middle or lower third, you can change what they express with their face.

Dr Marva Safa: I agree. Maybe 10 per cent of patients will show you a wrinkle round the eye but the majority say, “I feel great, I have no problems in my life, I have a great job, great kids but everybody keeps asking me “why are you so tired”?

What is the key to successful peri-orbital regeneration?JS: Combination treatments. Combining toxins and the


fillers. With the range of fillers we have now we can take care of volume, we can take care of wrinkles and we can take care of contours. The VYCROSS™ family of products has three different levels of viscosity and we are combining that with the toxin, that is the amazing thing.

This new approach to peri-orbital regeneration seems to move away from treating isolated areas like the “tear trough” and improving the eye more indirectly? Can you tell us about this?MS: Over the past 10 years we have started to analyse the face differently. We used to just chase the lines and the wrinkles. For a very long time we were very limited with the products we had. It is not that we didn’t know there was volume loss that was creating the tear trough, it was just that we didn’t necessarily have the products that could give us the lifting capacity we have today. With the VYCROSS™ range all of a sudden you have different tools in your hand so when the patient comes in saying “I look tired” you can treat them with an indirect method where there is no bruising and no swelling and they can go back to work. That is so appealing.

JS: What we are able to do now is incredible. I never thought we were going to be able to do things like that. With these products we can treat the cause of the problem and not just the problem itself. Why do we have a tear trough or deformity? Because we lose support in a different area. In medicine if you know the cause of a disease you can cure that disease. If you don’t know the cause of a disease you can control the symptoms, but you cannot cure it. Now we are transferring that mentality into aesthetics. For years we have been treating the consequence – treating the ageing sign directly – but now we are treating the cause of the sign itself.

What is so different about the VYCROSS™ range?JS: For me VYCROSS™ has completely changed the world of facial aesthetics because I can treat the cause of ageing and not just the sign. We have products that have enough lift capacity to restore proportions, contour and add volume and that has changed completely from just treating a wrinkle. In terms of technically, the products are a low molecular weight hyaluronic acid which makes them easy to inject. They have a really smooth effect in the surface of the skin so you don’t see irregularities or nodules when you inject and they are so easy to mould. I define myself now as a sculptor of live faces!

“For me VYCROSS™ has completely changed

the world of facial aesthetics because I can treat the cause

of ageing and not just the sign…I define myself now as

a sculptor of live faces” Dr Juan Sopena


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MS: These products are amazing. For me VOLUMA particularly has made such an impact - we are on a different level now. Because of the low molecular weight, mouldability, cohesiveness and increased water uptake you can achieve beautiful results. We like to say VYCROSS™ creates less complications, because it does, especially in the tear trough, however there is a little footnote on that because of the type of product it is, you have to know how to inject it. It is like a Ferarri, and you have to know how to drive that Ferarri. If you know how to drive the Ferarri you will go from point A to point B much faster but in order to do that you have to learn.

AM: Have you had to re-train and change the way you inject in order to master this new approach?JS: Yes! What we are doing here is real medicine and it is about scientific rigour. I have studied much more to inject this product for aesthetics than to make surgical treatments for skin cancer. You need to study and you need to go back to the basic concepts like anatomy. It is

about passion, enthusiasm and hard work.MS: Passion and hard work are very important. You have to do your homework. I did hours and hours of reading. One-on-one training with another practitioner is also invaluable. We have fantastic products now so use them, but use them with knowledge. Once you have the tools it is your responsibility to do all the work and, if you do that, you will have fantastic results. I believe, quite humbly, if I can do it, anyone can do it. PB

Dr Marva Safa is medical director of La Jouvence in Neuchâtel, Switzerland.

Dr Juan Sopena is medical director and chief of dermatology at the Aesthetic and Dermatologic Institute of Madrid.

“We have fantastic products now so use them, but use them

with knowledge” Marva Safa


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Call Allergan UAE on +971 4 423 98 01.

Under the SkinSkin expert Dr Mania El Baba discusses the triggers of rosacea and explains how we can treat the condition

Around the world, approximately five to 10 per of the population is afflicted with rosacea - and this figure is growing.

The estimated number of unreported cases is significantly greater, since only severe forms are statistically recorded. Women are more frequently afflicted than men, in particular those with lighter skin. This is the basis for the condition’s old name "curse of the Celts".

For appropriate treatment, it is important to know that people with drier skin are more likely to have rosacea and not, as previously assumed, those with seborrhoeic skin conditions.

The condition normally appears between the third and fourth decade of life. Characteristics include spontaneous, fleeting redness of the skin (flushing), persistent redness (erythema), dilated micro blood vessels in the skin (telangiectasia), inflamed nodules (papules) and pus-filled nodules (pustules). In addition, in the advanced state of rosacea, lymphoedema, an increase in the connective tissue (hyperplasia) or the sebaceous glands, may result. In extreme cases a red lobulated nose (rhinophym) may form. Contrary to acne, no comedos appear and rosacea is not related to seborrhoea. Symptoms usually appear in the centre of the face (centrofacially), the neck, décolleté, back and head. The eyes are affected in some cases.

Common rosacea triggersThe most common trigger factors for rosacea are UV light, emotional stress, hot weather, alcohol, spicy foods, physical exertion, wind, hot baths, hot drinks and hot foods. Smoking is particularly significant as a promoter of inflammation, as is exposure to UV light, which encourages the undesired

creation of new blood vessels (angiogenesis).Sufferers should stay away from inflammatory foods

such as monosodium glutamate, citrus, histamine-rich foods (such as Roquefort cheese, blue mould, parmesan, aubergines, spinach, tomatoes, salami and spicy food as this causes a reflex of the trigeminal nerve resulting in facial redness and sweating. Particular fragrances, active ingredients with a stinging effect, medicines which widen blood vessels and medicines which cause the creation of new blood vessels (such as cortisone) should also be avoided.

In dermatology, we also look at the influence of the intestine, vitamin deficiency, mental disturbances, staphylococcus epidermis, alcohol abuse and pancreatic failure on the pathogenesis of rosacea.

In terms of skincare and skin treatments, I use the Reviderm Cellucur Couperose Therapy Treatment and Ultrasound, a special treatment programme which can be tailored to your client’s individual needs. A careful treatment plan considering lifestyle factors alongside the appropriate skincare products and therapies can result in great relief for rosacea sufferers. PB

Dr Mania El Baba is the managing director of Specialized Beauty, a leading supplier of biomedical, aesthetic and fitness equipment and beauty and cosmeceutical products with branches in Lebanon and the UAE. She is certified in medical aesthetics and also owns several beauty centres in Lebanon and the UAE.


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Offering length, volume and lift many die-hard lash extension fans are making the switch to LVL, a treatment which promises the wow factor to natural lashes.

UK-based lash pioneer Nouveau Lashes created LVL five years ago and it became available in the UAE in 2010. Yet it is only since the relaunch in 2014 that the market has recognised the benefits of this unique treatment for both salons and clients.

Claire Gittus, managing director of Aspire Beauty which distributes Nouveau Lashes in the UAE, explains why. “Eyelash perming came into the industry and never really took off. LVL was launched as a completely different concept for women who didn’t have time to spend two hours lying on the treatment couch for eyelash extensions. Nouveau also identified that clients were starting to desire a more natural look in the UK. Yet it was ahead of its time then.

“In the UAE we started to see an increase in interest in LVL at the beginning of last year. Salon owners had been visiting beauty shows in the UK and were asking for this “new” treatment even though it wasn’t really new. I had a

meeting with the UK office and they explained that they were going to rebrand LVL and re-launch it. It was re-launched at the Professional Beauty UK exhibition in February 2014 and it has been a phenomenal success.”

The lowdownLVL is a treatment for natural lashes. Extensions can be applied after the treatment but not vice versa. Instead of perming with a rod, the treatment lifts the lashes from the root so the eyelash is lifted instead of curled.

Depending on the length of the lashes and the look that the client requires - dramatic or something more natural - three eye shields, small, medium and large can be used to create the desired look.

Lashes are combed back onto the shield and then the lifting

balm (a very mild perming solution) is added to lift the root of

the hair. A setting lotion is applied and the client can chose

whether or not to have the eyelashes tinted at the same time.

The final step is an application of moisturising serum. The

procedure takes an hour with tinting and around 40

minutes without.

Lift offWe spotlight the re-launched LVL treatment from Nouveau Lashes - a clever alternative to lash extensions


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treatment spotlight


“The lift comes from the roots,” explains Gittus. “By lifting the lashes, they appear a lot fuller and more voluminous. It’s an optical illusion as we’re not adding anything to the lashes. The tint gives the appearance of length and volume too. Most lashes, even darker ones are lighter at the end so tinting immediately shows more length. After LVL clients can get away without wearing mascara or can just wear clear mascara.”

The treatment lasts 8-10 weeks and can’t be repeated until 12 weeks after the initial treatment as a client has to wait for the full lash growth cycle to be completed before another treatment.

The treatment isn’t damaging to natural lash provided that the lashes are not over-processed. If the treatment is performed before 12 weeks, the lashes could become dry and brittle, causing them to snap or frizz at the ends. A homecare product, the Moisturising Conditioning Serum, keeps the lashes hydrated and healthy, prolonging the treatment.

“LVL is popular with both with Arabic and Western clients, says Gittus. “We have had great feedback from our customers – spas and salons. For spas, it’s not cost effective for them to book out a treatment room for two hours for lash extensions but with LVL you can charge AED 250 or AED 350 with the tint for a 45 or 60 minute treatment which is more viable, plus the costs of goods is low.

“For the client, you are offering a natural lash treatment that lasts up to 10 weeks and there is no maintenance involved, the only homecare product is the serum. Once clients try LVL they tend to get hooked. A lot of people who have had lash extensions are now switching to LVL.”

LVL facts

• Free training is given when you purchase the kit. Training involves product knowledge, demonstration and an application on a live model.

• LVL is not advised during pregnancy due to chemical changes in the body, which may make the treatment less effective.

• Normal contraindications for eye treatments apply - cataracts, conjunctivitis, and dry eye syndrome. Contact lenses should be taken out before the treatment.

• Patch testing is vital. You must patch test of all of the three treatments used 24 hours before the treatment. The patch test only needs to be performed once on each client. PB

Claire Gittus is managing director of Aspire Beauty Trading which distributes Nouveau Lashes LVL in the UAE.For more information call +971 4 813 5110.


Before After

Designed to melt away unwanted fat on specific areas of the body, GPS Lipo laser, available at Dubai Cosmetic Surgery, promises real results.

After an application of local anesthesia, a cannula is inserted through very tiny incisions on the targeted area. A laser beam is used to deliver heat energy, which liquefies the fatty cells, enabling the fat to be sucked out of the body via the cannula. GPS mapping uses a tracking mechanism to pinpoint the specific areas that need fat eradication.

Explains Anisa Vrabac, Dubai Cosmetic Surgery operations/business development manager: “With GPS mapping, the surgeon has a clear understanding of where

Svelte and smoothIn the limelight this month is a fat-melting laser treatment and pedicure with a difference

Dubai Cosmetic Surgery’s GPS Liposculpting

the fat will be liquefied then eliminated to avoid removal of too much fat in one area or too little in another.”

The GPS Lipo laser also comes with a screen, which displays different colours that correspond with the intensity of the laser beam energy, ensuring that the energy is distributed evenly throughout the area that is being treated. This guarantees that there is no chance of skin burning as the GPS monitor shuts down the laser beam if there is too much energy emitted.

The GPS Lipo can be used on the face, neck, abdomen, thighs, hips, back, knees, ankles and arms.

As a minimally invasive treatment, the GPS Lipo is approved by the Food and Drugs Administration (FDA).



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Spotlight…

The lowdown: Founded by fully trained podiatrist Margaret Dabbs, The Sole Lounge cleverly fuses clinical knowledge and expertise – most obviously in the area of feet – with the ambience and treatment menu of a chic salon. Staffed by both qualified podiatrists and beauty therapists, The Sole Lounge has developed a menu that not only extends into orthotic assessments and treatments for foot-related medical conditions such as bunions or verrucas, but also brings a new approach to beauty rituals such as pedicures and manicures. It would be easy to question how you can breathe new life into such a well-honed ritual as the mani/pedi, but as someone who has undertaken more than a few nail treatments in my time and also been on the receiving end of a few extremely painful pedicures I can confirm that it is indeed possible. Perhaps one of the first things of note is the knowledge of the therapists – clearly schooled and well-trained – they are able to talk me through each step of the treatment, describe what they are doing and why, and also to explain the benefits of each of the products they use. One of the first things they point out is that the pedicure and manicure will be a dry procedure – this means that elements such as cutting, filing, trimming and shaping of nails and cuticles will be done prior to any water being used. The reason for

The Sole Lounge Luxury Pedicure and Manicure

this is that it not only enables the therapists to more clearly identify the areas of the nail and cuticle that need attention, but it is also a less damaging and, I am told, a more hygienic approach. The therapists use custom-made files crafted from crystal, which are more hygienic than wooden files and less likely to cause the nail to split. They are also noticeably less abrasive and therefore able to be used on both the nail and the cuticle. The oil, soak, serum, scrub and cream used in The Sole Lounge are from Margaret Dabbs’s own product line and have been specially formulated with feet and hands in mind – many contain what could be considered the brand’s key ingredient, emu oil, which has been chosen for its anti-inflammatory and anti-fungal properties. The Rococo nail polish that is applied as the final layer of my treatment has also been carefully chosen for its chemical-free qualities.

Best for: Anyone, especially great for those with problem feet.

PB says: The shine and smoothness achieved during the initial

filing and buffing was so outstanding you could have been mistaken

for thinking I already had several layers of polish on, even though I

was still polish free. Furthermore, a couple of days after my mani and

pedi and following a fair amount of “hard labour” for my hands, the

polish was still intact with not so much as a scratch in sight. PB



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This month we tried…


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February brings a host of new products from all spheres of the beauty market to tempt your clients

All-round beauty

BeautyLash The new eyelash growth booster, BeautyLash, activates lash growth naturally while improving elasticity and the structure of the eyelashes to prevent premature hair loss or breakage. BeautyLash works by stimulating the roots with black sea rod oil which significantly extends the anagen phase (growth phase) of the eyelashes and reduces the number of hair in the catagen and telogen phases (hair release). Call Mohsin and Saleh + 971 4 264 45 57

Kevin Murphy The Hydrate Me Masque has been created for frizzy, coarse or coloured hair and is designed to moisturise, smooth and repair, adding elasticity and shine. Key ingredients include rose hip, a powerful antioxidant usually used in skincare; kakadu plum, a fruit with the highest natural concentration of vitamin C; seaweed, to cleanse excess oil and vitamin charged treatment capsules that explode on contact to deliver hydration and moisture. The Angel Masque is a restorative, thickening masque that promotes hair growth for fine, dry or coloured hair. It contains strengthening peptides and bamboo to encourage cellular regeneration, aloe extracts to restore elasticity and quinoa proteins that penetrate to add moisture deeply, repairing hair and boosting lustre and shine. Call Kevin Murphy + 971 4 341 48 20

Rodial A decadent anti-ageing serum for the skin, Bee Venom 24 Carat Gold Super Essence contains real gold to improve skin radiance. Plant stem cell technology provides targeted results increasing vitality and elasticity and providing a three-dimensional plumping and lifting effect on the skin. Double strength bee venom, cyclopeptide-5 and aurasphere N, help to plump and smooth the appearance of wrinkles and blur fine lines. Furthermore, Instensyl works in synergy with these ingredients to give an immediate tensing effect.Call The Product House +971 4 379 19 66

Nashi Nashi Argan Instant is a unique spray-on hydrating beauty elixir, which instantly transforms hair of all types, adding silkiness and shine. It also helps repair damaged hair, detangles, eliminates frizz and prevents split ends. The spray can also be spritzed onto on to dry hair to enhance it between washes.Call Madi +971 4 338 27 73

Silcopad Utilising high tech silicone pads, Silcopad adheres to the skin using the body’s natural heat. It is chemical-free and leaves no sticky residue. The product is stuck beneath the eyes to catch any surplus eye products. It is perfect to use in the salon during eyelash treatments and can be retailed to clients, ensuring that they can apply their favourite eye shadows and mascara without any mess. Call Mohsin and Saleh + 971 4 264 45 57

Anne Semonin Designed to provide firmness and radiance, the Supreme Anti Age Coffret rejuvenates and plumps the skin. The kit contains the firming Intensive Complex Duo and Miracle Eye Contour Cream. The essential oils used in the Intensive Complex are formulated with botanical castor oil, tea tree, palmarosa, eucalyptus, oregano, ylang ylang and bourbon geranium giving a refreshing and toning action. The Miracle Eye Cream is designed to plump and smooth fine lines and wrinkles around eyes and lips. It contains sea retinol, similar to retinol without the irritating effect, and can be used morning and night. It is extracted from marine criste (rock samphire) to stimulate cell renewal. Call The Product House +971 4 379 19 66

Mavala Mavala Double Lash is a nutritious treatment for eyelashes and eyebrows that helps stimulate hair growth, reinforce and prevent hair loss. Applied nightly like a mascara, the client will experience longer, denser and thicker lashes after a few weeks.Call Madi +971 4 338 27 73

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Elemental Herbology The new Tree of Life Balm is a multipurpose balm rich in buriti, renowned for its high levels of essential fatty acids as well as its hydrating and moisturising assets. Rich in antioxidants, the luxurious balm intensively soothes dry inflamed skin and reduces stretch marks making it ideal for those who have recently given birth. The versatile product can be used to reduce the effects of sunburn as well as throughout the colder, drier months to treat chapped lips and hands. Ingredients include shea butter to hydrate the skin, rosa canina fruit and calendula. Buriti oil is obtained from the fruit pulp of Mauritia flexuosa, a tall Brazilain palm tree native to the Amazon basin.Call Sarum Trading +971 4 453 97 89

L’Oréal The revolutionary new product range Serioxyl from L’Oréal Advanced provides the hair with more density and thickness. The home treatment is available in two kits: Serioxyl Fuller Hair Kit 1 for thinning and fine uncoloured natural hair and Serioxyl Fuller Hair Kit 2 for thinning and fine colour-treated hair. The three steps for the home treatment start with the application of the clarifying shampoo which is a silicone-free formula that gently washes off excess sebum. The conditioner that instantly re-densifies hair without weighing it down is applied next, with the densifying mousse rounding off the treatment.Call L’Oréal: +971 5 6605 50 79

NeuCosmetics In addition to the popular NeuLash, the Neubrow and Neuhair products are designed to promote thick brows and healthy locks to match luscious lashes. The Neubrow serum is engineered to improve the sparse appearance of brows caused by ageing and overplucking with visible results within a month. TheNeuhair enhancing formula promotes fuller and thicker looking hair with results in as little as eight weeks. It was developed for women to improve the lacklustre look of hair caused by stress, diet, ageing, and everyday hair care routines such as styling, curling, straightening, colouring. Neuhair is applied once a day and Neubrow twice a day.Call +971 4 434 34 46

Davines From the range’s More Inside family of products, the Sea Salt styling spray is a best seller. Sea salt gives the hair fullness, body and a matte finish with light control. Perfect for creating a beach-babe look, the formula is paraben-free and can be sprayed on to wet hair before styling to give body, or onto dry hair to increase volume.Call Healthcare Trading +971 4 447 76 36


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Call us on +971 (0)437 57300 or email [email protected]


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TRAINING

Natural healing therapies for a better quality of life

OPEN FOR REGISTRATION

ITEC and CIBTAC diploma courses being offered in Nutrition, Beauty, Massage, Anatomy, Reflexology, Nail Techniques and more

come join us and change your life

Tel: 052 783 8255 | [email protected] | www.thehealingzone.net | thehealingzone

Online store: www.thehealingzoneacademy.myshopify.com


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TRAINING

DISTRIBUTORS

PROFESSIONAL LUXURY HAIR CARE RANGE

IS NOW AVAILABLE IN THE UAE.All salon and retail enquiries contact:[email protected]

+971 4 368 7288

ACUMEN INTERNATIONAL

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TEL. 04 3212381 FAX. 043212382

BEAUTY PROFIT SUPPLY LLC.Dubai, UAE P.O. Box 215339www.beauty-profit-supply.comT: +971 4 341 8851F: +971 4 341 8522M: +971 55 92 0166

COSMETICA BEAUTY AND PERSONAL CARE EQUIPMENT

TRADINGTel. 04 2394666

[email protected]




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DISTRIBUTORS

Hair & Skin Care Products

Genuine

are back again.

Exclusive Agent of SKALA and other top

US brands like

Panama Jack

and

Bonanza International - +971 4 236 9300 - www.bonanzaintl.com - [email protected] distributors in MENA and CIS are welcome!

RECRUITMENT



76classified

If you are a dedicated, enthusiastic and experienced beauty industry professional in a Management role who believes in the power of motivating others and putting clients first, we want to hear from you.We are looking for an energetic and passionate people’s person with a result oriented, and attention to detail approach to working with willingness to work under a flexible schedule.

A leading award-winning group in the spa and beauty industry requires

SPA MANAGER

We provide an attractive remuneration package inclusive of other benefits that are further supplemented by excellent growth opportunities. If you meet the above requirements and would like to be a part of our organization please send your CV to: [email protected] along with your photo.

JOB REQUIREMENTS:

• Female candidate with Bachelor Degree and qualified to NVQ 3 level 3 beauty or equivalent• 5 to 7 years’ experience of managing large multi-cultural teams with at least 50-75 customers daily • Revenue Management and P&L responsibility • Hands on experience on the concepts of missed opportunities and therapist productivity• Experience in Sales & Promotion, Loyalty & Membership programmes and Marketing/PR Management• Experience in booking software, inventory management and report writing using MS Excel

WILL BE REQUIRED TO:

• Maximize revenue in both service and retail sales, based on targets given• Optimize staff utilization• Develop and maintain excellent relationships with all clients and members• Maintain high standards within the spa and oversee the staff to ensure smooth running of operations

Distributer of haircare products is currently looking for an energetic, presentable, outgoing and highly

motivated female to join their outside sales force as a sales representative.

The sales representative will be target-ing beauty salons and spa’s that are operating in Abu Dhabi and Dubai. The candidate must have a valid UAE

driving license and vehicle Please send your CV to

[email protected]

TO

ADVERTISE

CALL

+971 (0)437 57300

SpaLution is an innovative full-service Spa Consulting Company dedicated to

the consulting, design, planning & development of salons, spas,

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ae (04) 818-9000

ae (04) 818-9000

Espai Beauty is an industry leading beauty services company in Dubai rapidly expanding our brand and regional footprint. We are currently expanding our retail and distribution activities in the region and are looking for talented and creative female beauty experts to join our fun, dynamic and fast growing distribution group. We have two amazing roles on offer:

If you have a positive attitude to your work, dedicated, enthusiastic and experienced in beauty industry, who believes in the power of sharing your knowledge, motivating others and putting clients first we want to hear from you. Contact us on [email protected]

DO YOU WANT TO JOIN AN INDUSTRY LEADER?WE HAVE A FABULOUS OPPORTUNITY FOR A BEAUTY EDUCATOR AND SALES CONSULTANT

BIO SCULPTURE EDUCATOR• Must love teaching and truly believe in the Bio Sculpture products• Must be a Bio Sculpture Gel qualified trainer / educator• At least 2 years teaching experience in this field• At least 2 years work experience in similar role• Sales experience will be an added advantage• Knowledge of current industry trends, standards and operations• Must possess a thorough understanding of nail care• Ability to handle large classes

SALES CONSULTANT• Truly understand the customer and how to add value for them• Develop relationships and engagement with potential customers• Grow sales of the company’s portfolio products to clients across the region• Build and maintain a regional customer database• Ensure that products are positioned per the brand within the retail environment• Liaise with clients to collect feedback on products and suggest ways to improve client satisfaction

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Don’t Miss...

SEND US YOUR DATESSend us details of any events you are planning via email to Ú [email protected]

Diary dates

diary dates

MARCH 2-3 PROFESSIONAL BEAUTY BANGALOREManpho Convention CentreBangalore, IndiaAfter its successful debut last year, Professional Beauty Bangalore is back with more product innovations and launches, and an exciting array of networking opportunities.www.professionalbeauty.in

MARCH 1-2 PROFESSIONAL BEAUTY SOUTH AFRICAICC, Durban, South AfricaAfrica’s leading beauty exhibition. At this year’s Professional Beauty there will be new launches from leading skincare brands such as Thalgo, Babor and RegimA, as well as leading equipment, software, nails, make-up, tanning and more.www.probeauty.co.za

MARCH 7-8ACE 2015 Business Design Centre, London UKA trade event geared towards cosmetic doctors, nurses and others interested in medical aesthetics.

MARCH 8-9IRISH BEAUTY SHOW JRDS, Dublin, IrelandBeauty professionals will have the opportunity to network with one another, discover new treatments and products, partake in educational classes and participate in nail and make-up competitions.www.irishbeauty.ie

MARCH 8-10IBSNEWYORKJavits Convention Center, New York, USAThis well-established, professionals-only show is designed for salon owners, managers and stylists; providing them with an opportunity to learn about new techniques and trends. Alongside the exhibition space featuring 500-plus exhibitors, there are over 150 free educational classes. www.ibsnewyork.comMARCH 20-23 COSMOPROFBologna Fair District, Italy Covering perfumery and cosmetics, natural health packaging and contract manufacturing, beauty salon and spa, hair and nails, this exhibition brings together beauty professionals from across the globe.www.cosmoprof.comMARCH 27-29BEAUTY DUSSELDORFDusseldorf Exhibition Centre, Dusseldorf, Germany Alongside areas dedicated to wellness, spa, nail and cosmetics, the show will also include a make-up championship. www.beauty-international.com

SUPPLIES

Documents

Professional Beauty GCC - February 2015