COUNT ON BUTLER MACHINERY FOR THE SUPPORT YOU NEED, WHEN YOU NEED IT

Product Support

Better Solutions. Better Support.

Butler Machinery is a third generation family-owned dealership, proudly serving North Dakota, South Dakota and Clay County, Minnesota, since 1955. The bulk of our associates are in service-oriented positions. That isn’t typical of the industry, but service is what Butler Machinery has stressed for decades. Whether you are looking to upgrade your current equipment, maintain your current line or need parts and service for anything you run, count on us to provide you with the best support and service in the industry.

Providing the Best in Customer Support HAS ALWAYS BEEN OUR NUMBER ONE PRIORITY.

IT’S WHAT SETS US APART FROM THE COMPETITION.

Support You can count on

Better Solutions. Better Support.

Benefits of a CSAON-SITE SERVICE at your location, around your work schedule

FLAT RATE ZONE PRICING with our Scheduled Maintenance Service guarantees cost before work is started

RECORD KEEPING AND TREND MONITORING for all equipment, includes a full record of all maintenance work and fluids analysis lab results

FACTORY-TRAINED TECHNICIANS, with extensive experience and knowledge, inspect each machine at the recommended interval

REDUCE COSTS with our On-Site Scheduled Maintenance Service, which eliminates the need to stock the correct filters and service items

MULTIPLE LOCATIONS are not a problem – we will service your machines even when your fleet is split into multiple locations

NEW MACHINES covered under total machine or powertrain warranty must be enrolled in a Scheduled Oil Sampling program to ensure warranty coverage; a CSA assures that all machines are properly sampled on time

FAST & CLEAN SERVICE is assured because our service trucks are equipped to complete the scheduled maintenance quickly, cleanly and in one trip

A Customer Service Agreement (CSA) is a product support agreement that helps you lower your cost-per-unit of production. You can cover individual systems, single pieces of equipment, or entire fleets. CSAs are for all equipment, large or small, new or used and are tailored to fit your business needs.

Types of CSAsTOTAL MAINTENANCE & REPAIR We handle all planned maintenance and repairs. All you have to do is add fuel.

PLANNED MAINTENANCEWhether you operate one machine or a whole fleet, this flexible and comprehensive service plan is designed to meet your specific maintenance needs.

Customer Service Agreement:A PARTNERSHIP BETWEEN YOU AND US,

CREATED TO HELP YOU SUCCEED.

Customer Service Agreements

Better Solutions. Better Support.

Field ServiceOUR INDUSTRY-LEADING

FIELD SERVICE WILL KEEP YOU UP AND RUNNING.

RESIDENT FIELD TECHS specifically trained for on-site and emergency service

SERVICE TRUCKS equipped with cranes and special purpose Cat tools

AVAILABLE 24-hours-a-day

WIRELESS CONNECTIONS to draw complete resources of our service departments

PORTABLE BORE/WELD equipment repairs out-of-round bores in-shop or on-site

PORTABLE DIAGNOSTIC tooling for accurate troubleshooting in the field

REDUCES DOWNTIME by eliminating the need to transport equipment

Field Service

Better Solutions. Better Support.

FACTORY CERTIFIED TECHNICIANS with the training and experience that make them the best the industry has to offer

CUSTOM TRACK SERVICE utilizing production-line techniques to repair and rebuild machine undercarriages

COMPONENT REBUILD CENTER takes engines and transmissions back to factory standards

HYDRAULIC REPAIR includes cylinder honing, pump rebuild, exchange cylinders, rods, pumps and custom hose assembly

SPECIALIZED TOOLING designed exclusively for Caterpillar dealers

TRUCK ENGINE SERVICE keeps truck engines at factory specs for optimal performance

ENGINE DYNO AND TRANSMISSION TEST BENCH to verify component performance

PERFORMANCE ANALYSIS REPORT (PAR) CHASSIS DYNO subject truck engines, in chassis, to precise over the road test conditions

Contamination ControlContamination Control helps avoid component failures, increases component and product lives, and optimizes productivity throughout the product’s life cycle.

All of our full-service facilities have achieved the “Five-Star” Contamination Control Certification, Caterpillar’s highest designation.

PARTS INVENTORIES maintained and protected in a clean environment

OIL SYSTEM cleansing with specialized high-efficiency kidney loop filter tooling

ALL BULK OILS filtered prior to use

SPECIALIZED HYDRAULIC HOSE cleaning processes

DUST CONTROL PROCEDURES in all shop areas

PORTABLE PARTICLE COUNTERS to monitor oil contaminant levels

In-Shop ServiceCOUNT ON US FOR

TIMELY REPAIRS, EVERY TIME.

In-Shop Service

Better Solutions. Better Support.

Cylinder RepairsWant to know the best way to get the most for your hydraulic cylinder repair dollar? Visit with a Butler Machinery Representative for your choice of repair alternatives.

CYLINDER INSPECTION includes a complete teardown with firm quote for required repairs.

LIGHT HONING Provided for all cylinder repairs to ensure maximum sealability.

CAT REMAN™ Components available.

Technical AnalysisA technical analysis is a thorough inspection of a machine, using the latest diagnostic equipment. Each major system on the machine is checked for critical indicators and a written report is prepared. Individual wear components are also checked and findings recorded.

Hydraulic MaintenanceThe quality and longevity built into Cat hydraulic components will be compromised if the system is not properly managed and maintained. Look to Butler Machinery for all your hydraulic needs.

At Butler Machinery, OUR SERVICES GO MUCH FARTHER

THAN JUST SELLING EQUIPMENT.

Custom Services

Better Solutions. Better Support.

Custom Track ServicesWe offer this unique program to help you manage the life of your undercarriage. By measuring and keeping records of your machine’s track wear, you can anticipate and plan for needed service and repairs.

ADVANCED SOFTWARE designed to help you plan repairs.

UNMATCHED DIAGNOSTICS, including ultrasonic measuring tools for increased accuracy.

DEDICATED TOOLING such as track presses to complete your repairs.

UNMATCHED undercarriage parts availability helps get you back to work.

Hose & Couplings We can make hose assemblies to spec while you wait – or call ahead, and in most cases, your order will be ready when you arrive.

AVAILABLE in all sizes for most makes and applications.

UNMATCHED PERFORMANCE that exceeds industry standards.

CAT REUSABLE COUPLINGS for Cat XT high pressure hose – saves an average of 35% off the cost of hose assemblies with permanent couplings.

CONTAMINATION CONTROL PROCEDURES where we thoroughly clean hoses using specialized tooling, and seal the ends before delivering the certified clean hose.

Good Maintenance INCREASES MACHINE AVAILABILITY AND

DECREASES OVERALL MACHINE OPERATING COSTS.

Custom Services

Better Solutions. Better Support.

Full Service Truck CenterWhether your business is local pick-up and delivery, or long haul routes traveling through North and South Dakota, you can get your vehicle serviced by trained professional technicians.

DEDICATED TRUCK ENGINE ACCOUNT MANAGERS will assist you by “fine tuning” truck specifications to meet your exact needs

QUALIFIED SERVICE TECHNICIANS trained and experienced in engine repair

TRUCK CHASSIS DYNAMOMETER in Fargo, Rapid City and Sioux Falls are fully computerized for Cat PAR diagnostic testing

>> DOUBLE ROLLER system measures and calculates engine and vehicle functions

>> FUEL API and balance point are automatically measured

MEMBER OF HDA so we can supply competitively priced truck parts directly from the component manufacturer.

We Service ALL MAKES AND MODELS.

Specialized Services TO KEEP YOU RUNNING STRONG

Truck Services

Better Solutions. Better Support.

S•O•S Fluids AnalysisBy monitoring your machine’s fluids on a regular basis, we can help you pick up the warning signs before failures occur and give you options to avoid them all together

HELPS you schedule downtime to fit your workload

MONITORS positives as well as negatives, so you won’t have to pay for the repair of components that are not worn out

ALLOWS you to monitor maintenance schedules to verify that routine maintenance has been performed

HELPS you develop a complete service history for each machine. This proves invaluable when evaluating performance and planning replacement purchases

MANAGE budgets by predicting repairs, downtime and equipment life

DOCUMENTS service history for a higher value at trade-in or resale

Are all Labs the Same?The S•O•S Program was introduced by Caterpillar in 1971 and soon became recognized as the leader in oil analysis. Below are just some of the reasons why Butler Machinery’s Fluids Analysis Lab offers the most for your money

TURNAROUND TIME Usually within 24 hours – the best in the industry

ACCURATE ANALYSIS Our lab results are verified quarterly by Caterpillar so you know you’re getting the right information

PERSONAL ATTENTION Most labs, just by sheer volume, have your reports generated by a computer. At Butler Machinery, we have technicians interpreting data and studying your machine history and repair recordsSpecialized Services

TO KEEP YOU RUNNING STRONG

Oil Sampling Services

Better Solutions. Better Support.

Customer Account ManagersYour Customer Account Manager will assist you in selecting the best machine, and will perform a job study to determine the productivity of a machine in a given application. They can also provide an ownership analysis and machine expenses – revenue – profitability analysis. In addition, our Butler Customer Account Managers are all trained as professional equipment maintenance consultants.

Technical CommunicatorsOur dedicated Technical Communicators provide support and guidance to our technicians and customers using a vast library of resources. This allows Butler Machinery to track issues on machines and provide quicker repair times for our customers, resulting in less downtime.

Technical TrainingButler Machinery has full-time, on-site Technical Training Instructors who provide service training to each of our technicians across many industries. Our technicians receive an average of 130 hours of training per year at our state-of-the-art training center located in Fargo, ND. You can count on first-class service from our highly trained and highly skilled Certified Technicians.

Customer ServiceTHAT SETS US APART FROM THE COMPETITION.

Customer Service

Better Solutions. Better Support.

PARTS.CAT.COM/BUTLERQuickly find the right part for the right job so you can get back to work. Parts.Cat.com is the fastest, easiest and most reliable place to find genuine Cat® parts. Anytime. Anywhere. From any device.

VISIT PARTS.CAT.COM/BUTLER TODAY!

Parts AvailabilityEXTENSIVE PARTS INVENTORIES include over $27 million of parts in stock

98% AVAILABILITY within 24-hours if your part is not already in stock

SHUTTLE TRUCK SERVICE for parts and exchange components

ONLINE PARTS ORDERING connects all Butler Machinery branches to Caterpillar parts departments and depots and to over 300 North American Caterpillar Dealer locations

AFTER-HOURS PARTS ORDERING via phone, 24-hours-a-day, 7-days-a-week, 52-weeks-a-year

PARTS REUSABILITY takes advantage of the “second life” built into Cat components

EXCHANGE COMPONENTS save you money when you return components for credit

REMANUFACTURED PARTS are warranted the same as new parts for as much as 60% savings

CAT HYDRAULIC HOSE has been manufactured to stand up to the toughest jobs

CAT HOSE PRESSES create custom hydraulic hoses for machines of all makes and models

CAT BATTERIES are designed for years of rugged service

CAT FLUIDS AND LUBRICANTS are specially engineered by Caterpillar for the toughest applications

SprayParts.comSprayParts.com features over 100,000 parts from quality vendors that will fulfill all your spraying needs. From spraying tips to automatic rate controllers, they have the products to keep you in the field and your spray rig in top condition.

1.4 MILLION CAT PARTS AT YOUR FINGERTIPS

Parts When You Need ThemONLINE, IN STORE, OR JUST A DROP BOX AWAY.

Parts Availability

In your Backyard

SOUTH DAKOTA

NORTH DAKOTA

SIOUX FALLS

HURONPIERRE

RAPID CITY

ABERDEEN

HANKINSON

FARGOJAMESTOWN

BISMARCK

DICKINSON

GRAND FORKS

MINOTDEVILS LAKE

HOOPLE

Butler Values | Our Team • Customer Driven • Accountability • Integrity • Excellence • Safety

BISMARCK | 701.223.08903630 Miriam Ave

DEVILS LAKE | 701.665.3800 7910 Hwy 2 W

DICKINSON | 701.456.1400 2803 I-94 Business Loop E

FARGO | 701.280.31003402 36th St SW

GRAND FORKS | 701.775.42381201 S 46th St

BUTLER MACHINERY LOCATIONS

HANKINSON | 701.242.747417040 Hwy 11

HOOPLE | 701.894.63637695 Highway 18 S

JAMESTOWN | 701.251.1400 1910 27th Ave SE

MINOT | 701.852.35081505 Hwy 2, Bypass 2

ABERDEEN | 605.225.6240 4950 E. Hwy 12

HURON | 605.353.1200 1715 US Hwy 14 W

PIERRE | 605.224.540020571 Truck Stop Ave

RAPID CITY | 605.342.48503601 Deadwood Ave N

SIOUX FALLS | 605.336.30103201 N Louise Ave

12/19/2017