Product quality LIFEBOOK Series Professional notebooks Product Marketing Augsburg, April 2007 ps_quality_notebook.ppt Product Marketing Fujitsu Siemens Computers 2005 All rights reserved 2 Quality highlights Quality as a guideline from designing, planning up to the assembly of the LIFEBOOK Series on the way to full customer satisfaction More than 20 years excellent knowledge in developing and manufacturing mobile computers Best-in-class technologies Factory in Augsburg ranks among the most advanced in Europe and is awarded with Industry Excellence Award 2003 Numerous quality tests certified in own test centers full quality and stability of the LIFEBOOK Series ps_quality_notebook.ppt Product Marketing Fujitsu Siemens Computers 2005 All rights reserved 3 Reliability Technology leadership Expert knowledge Outstanding reliability ps_quality_notebook.ppt Product Marketing Fujitsu Siemens Computers 2005 All rights reserved 4 Technology leadership Many years of experience in product development and technology integration Engineering taking place at different locations in Germany, Japan and Silicon Valley integration of diverse quality requirements Basis of Fujitsu Siemens Computers technology strategy: Quality Innovation Integration of know-how Fast adaptation of new core technologies ps_quality_notebook.ppt Product Marketing Fujitsu Siemens Computers 2005 All rights reserved 5 Expert knowledge State-of-the-art technologies Expansion of IT technologies into new emerging digital end-user markets Design of new and innovative server and storage architectures Development of application tools All LIFEBOOK Series are manufactured by Fujitsu Siemens Computers full control over the whole production process ps_quality_notebook.ppt Product Marketing Fujitsu Siemens Computers 2005 All rights reserved 6 Outstanding reliability Continuity and long product life cycle assured by latest technology and high levels of component consistency Fujitsu Siemens Computers takes great care over selection and qualification of suppliers All systems comply with standards of product safety and electromagnetic compatibility ps_quality_notebook.ppt Product Marketing Fujitsu Siemens Computers 2005 All rights reserved 7 Robustness Quality made in Germany Industrial excellence Putting it to the test ps_quality_notebook.ppt Product Marketing Fujitsu Siemens Computers 2005 All rights reserved 8 Quality made in Germany This is what an LIFEBOOK S Series looks like after being dropped from a motorcycle at 190 km/h. Does it still work? Of course! ps_quality_notebook.ppt Product Marketing Fujitsu Siemens Computers 2005 All rights reserved 9 Quality made in Germany Integration of Japanese innovation and German quality standard for low failure rates Production is certified in accordance to ISO9001 and ISO14001 R&D and Product Management are located next to production Advantages of State-of-the-art factory: Extremely short feedback cycles between R&D and notebook assembly Minimum of reaction times to technological changes and new market requirements Solid quality due to high degree of automation, experience and function stability ps_quality_notebook.ppt Product Marketing Fujitsu Siemens Computers 2005 All rights reserved 10 Industrial excellence High level of automation and outstanding flexibility Excellent supply chain management Competition examines process quality, including customer and supplier integration, innovation management and strategy implementation Top marks in Supply Chain, Operational Strategy, Product and Process management categories ps_quality_notebook.ppt Product Marketing Fujitsu Siemens Computers 2005 All rights reserved 11 Putting it to the test Professional notebooks are tested and evaluated in own certified test centers Certified are electromagnetic compatibility, interference immunity and noise emission Test results as basis for approvals like CE mark, FCC and GS ps_quality_notebook.ppt Product Marketing Fujitsu Siemens Computers 2005 All rights reserved 12 Testing procedures Vibration and shock test Mechanical test Life test Interference and acoustic test Package durability test Thermal test System test ps_quality_notebook.ppt Product Marketing Fujitsu Siemens Computers 2005 All rights reserved 13 Vibration and shock test Reliability for data on hard disk drive, durability of LCD and optical disk drive is evaluated under severe conditions Contains operating and non-operating vibration test, shock test, and operating and non-operating fall-down tests Vibration test on the shaker The unit and all programs have to work normally Advanced hard disk drive protection design through sophisticated hard disk drive cushions prevents from data loss ps_quality_notebook.ppt Product Marketing Fujitsu Siemens Computers 2005 All rights reserved 14 Mechanical test Mechanical strength is evaluated under severe conditions Contains pressure tests on display and display cover, free-fall tests, stress test on touch panel and tensile test on Kensington lock Free-fall test Tests from different heights in various fall down directions The unit and all programs have to work normally No damage or crack in any part of test sample No damage and no pulling out in cards and cables Concentrated pressure test on display cover No damage or crack on display and display cover No functional failure on display All LIFEBOOK Series are equipped with robust magnesium lid highest durability with slim design and lightest weights ps_quality_notebook.ppt Product Marketing Fujitsu Siemens Computers 2005 All rights reserved 15 Life test Reliability in regular usage condition is evaluated in the life test procedure Contains open and shut test on display cover, keyboard hammering test, switch durability test, magnetic resistance test, and tapping test Open-and-shut durability test on display cover Several thousand test cycles Display must work normally in any angle Keyboard hammering test Heavy duty simulation by hammering on keys No damage or crack on mechanical parts Operating system and test program must work normally Keyboard abrasion test Solid quality with laserprint caption process guarantees very low keyboard abrasion factors ps_quality_notebook.ppt Product Marketing Fujitsu Siemens Computers 2005 All rights reserved 16 Interference and acoustic test Contains electromagnetic compatibility, interference immunity and noise emission tests Test center Test of functionality and conformity to international standards and customer-specific requirements Specialized in electromagnetic compatibility, product safety, climatic, mechanical and reliability tests and noise emission Performing of tests and measurements Arranging of compliance certification Consulting and debugging during the development process Realistic operating conditions Noise emission test All LIFEBOOK Series have to pass noise emission tests Measurement of volume, loudness, sound pressure and sound power level in the anechoic noise chamber Terz and FFT analysis ps_quality_notebook.ppt Product Marketing Fujitsu Siemens Computers 2005 All rights reserved 17 Package durability test Reliability of package is evaluated Contains package vibration test, package free fall test, package strength test, package pressure test, and temperature / humidity cycle test on package Bounce test Measurement of vibrations on package to simulate transport and storing conditions Improvement of transport protection with a special shock absorbing package solution Package drop test Free fall on various package faces, edges and corner No damage or crack on mechanical parts Operating system and test program must work normally 3x edge 6x area 1x corner ps_quality_notebook.ppt Product Marketing Fujitsu Siemens Computers 2005 All rights reserved 18 Thermal test Climatic stress test Thermal tests in climate-testing laboratory guarantee of reliability under extreme operating conditions The system has to pass different benchmark tests with extreme temperature changes Components as well as housing surface temperatures must not exceed strict temperature limits under this procedure ps_quality_notebook.ppt Product Marketing Fujitsu Siemens Computers 2005 All rights reserved 19 System test System integration and compatibility test System integration and system compatibility, e.g. LAN and VGA interfaces, are strictly tested from engineers before notebooks are released System reliability in all possible scenarios of network environments ps_quality_notebook.ppt Product Marketing Fujitsu Siemens Computers 2005 All rights reserved 20 Quality quotes ps_quality_notebook.ppt Product Marketing Fujitsu Siemens Computers 2005 All rights reserved 21 Designed and built by Fujitsu Siemens Computers Telia Sweden 900 LIFEBOOK B Series without any dead on arrival Hypo Vereinsbank 0.2 % defect rate on 15,000 LIFEBOOK C Series 4,000 notebooks from IBM and 2,000 notebooks from Toshiba Number of defects on IBM / Toshiba was higher than on Fujitsu Siemens Computers purchase Technical University of Eindhoven 1,000 Toshiba notebooks (8% dead on arrival, 30% failure rate) 2,200 LIFEBOOK C Series (< 1% dead on arrival, 10% failure rate) ps_quality_notebook.ppt Product Marketing Fujitsu Siemens Computers 2005 All rights reserved 22 Quality and Reliability Whom would you trust ? Percentage of dead on arrival Percentage failing Source: PC Magazine UK, Service and Reliability Survey 2000