Proctortrack Online Exam Proctoring Student Manual · Proctortrack Online Exam Proctoring Student Manual . 2. A system check will run to verify that the system is ready. 3. Complete

Proctortrack Online Exam Proctoring Student Manual – with screenshots

(updated December 2020)

See page 10 for Exam Tips & Troubleshooting help!

What is Proctortrack?

Proctortrack is an automatic remote proctoring solution for monitoring online exams. It uses

your webcam to verify your identity, and there is software that is downloaded at the start of

an exam to monitor activity. Further information can be found on the Remote Learning page

at: https://www.uregina.ca/remote-learning/index.html#proctoring

What proof of identity do I need for a Proctortrack Exam?

Your University of Regina Student Photo ID Card is recommended

- If you do not have a U of R Student ID card, you can order one online

through UR Self Service

Optionally, you can use other government-issued Photo ID instead

Personal information can be covered, but your Photo and Name must be clearly

visible when presenting the ID to the camera

What Technology do I need to take a Proctortrack Exam?

Computer, laptop, or Chromebook with:

- Windows operating system version 7 or higher

- OR Mac OS version 10.12 El Capitan or higher

- OR Chromebook version 80 or higher

Web browser: Google Chrome v25.0 or higher OR Mozilla Firefox v20.0 or higher)

Webcam: with camera resolution 800x600 or better

Plug-ins: Javascript and Third Party Cookies enabled

Stable internet connection: Cable Modem, DLS or better with minimum 300kbps

download, 250kbps upload

How does Proctortrack work?

Proctortrack exams are administered through UR Courses. You will access the

exam in your UR Courses class just like a regular exam. When you click ‘Attempt

quiz now’ it will redirect you to the Proctortrack dashboard. You will be prompted

to install a browser plugin, install the software, and verify your identity, then will be

directed to begin answering exam questions.

Students need to take an Onboarding quiz in UR Courses to get set up to take

Proctortrack exams. The first time you take an Onboarding quiz, you will receive an

email when the Onboarding has been submitted, and another email to confirm when

it has been processed and successfully completed. Your initial onboarding profile is

valid for one year. You will need to take an Onboarding quiz in each course using

Proctortrack, but only the first time requires all the verification steps.

Once the onboarding quiz is successfully completed in a course, you are then

verified to take a real quiz or exam using Proctortrack for that course.

https://www.uregina.ca/remote-learning/index.html#proctoring



Onboarding: Set up profile in Proctortrack system Every student taking a quiz or exam using Proctortrack must have an approved

Onboarding Profile setup before attempting to take an actual quiz or exam.

Note: This step must be completed as soon as possible once the semester begins to

ensure your profile is uploaded prior to a quiz, midterm or final exam.

1. Log in to UR Courses as usual

2. Access the course that will be

using Proctortrack for exams

3. Locate the ‘Onboarding Quiz’

and click the link to access

4. Click ‘Attempt Quiz Now’

5. A Proctortrack “Verificient

Proctoring Platform” window

will pop up

6. Click ‘Go to my dashboard’

7. Locate ‘Onboarding Quiz’ and

click ‘Go to Test’.

When the time comes to take a real exam, you will click ‘Go to Test’ next to

the appropriate Test Name.



8. Read the ‘How it works” tab on the top. Click Next to scroll through the

steps.

9. After reading the ‘How it works’ tab, scroll down and read the ‘Let’s Get

Started’ section, for the guidelines of a proper testing environment, and the

‘General Guidelines’ section, for the exam guidelines.

10. After familiarizing yourself with the guidelines, check the box (at the bottom)

labeled “I have read, understand, and will adhere to the required environment

guidelines” and click ‘Go to Next Step’.



11. A download page will open.

a. If Proctortrack has been downloaded and is still installed on the device,

this will be detected and a pop-up window will open. Click the ‘Open

Proctortrack’ button to open the application.

b. If Proctortrack has not been downloaded before, the download page

will try to automatically start the download. If it doesn’t, click “here”

to download Proctortrack manually.

i. Open the Proctortrack.zip (for Mac) / Proctortrack.exe (for

Windows) file that is downloaded, install, and then launch

Proctortrack.

Using Proctortrack to complete Onboarding

1. Review the ‘Agreement Policy’ and check the box “I confirm my consent,

agreement, and acknowledgement as described below”. Click ‘Start System

Check’.



2. A system check will run to verify that the system is ready.

3. Complete the facial scan by following the on-screen prompts. Make sure that

your face fills the frame on the screen before initially clicking ‘Scan’. After

completing the scan, you will be prompted to move on or retake the scan.

Click ‘No’ if you would like to retake the scan, and ‘Yes’ if you would like to

move on.



4. Complete the ID scan by following the onscreen prompts.

- Make sure the text on the ID card is clearly readable and that the card is

within the frame.

- If the ID is not readable after scanning, Click No to scan again

5. After completing all of the scans the ‘Exam Guidelines’ box will appear. This

will show what is or is not allowed during the exam. You can switch between

what is allowed and not allowed by clicking their respective buttons at the top

of the box.

6. Click ‘I Agree, Let’s Begin’ to continue.

7. Proctoring has begun. A blue border will be placed around the screen as a

reminder that Proctortrack is in session.

8. Work through the exam.



9. When finished, click on ‘submit all and finish’.

10. After submitting the quiz, the monitoring session can be ended by clicking

the END button in the top right hand corner. Do not end the monitoring session

until the exam has been submitted.

11. After clicking the ‘End’ button, an ‘End Proctoring’ pop-up will appear.

Check the box ‘Yes, I have completed and submitted my exam’ and click ‘End’

to end the session.



12. The session data will then be uploaded to Proctortrack Servers. Please do not

turn off the device or exit out of Proctortrack until the upload is complete. Once the

upload is complete, you have the option to ‘Quit App’ or ‘Uninstall’. If you

uninstall, you will be prompted to install the next time you use Proctortrack.

Checking Onboarding Status

1. After completion, you can check the status of your onboarding on the

Proctortrack Dashboard.

2. Once the onboarding is passed, the onboarding status will change to ‘Passed’

and other tests will now be able to be taken.



3. The onboarding scan data can be viewed underneath the ‘Onboarding Data’

tab. The > arrow can be used to scroll through the scans that have been

submitted. It will also show the date that the scan was taken, along with the date

that the scan will expire (the profiles are valid for 1 year). Clicking the ‘Retake

Onboarding Test’ will go through the process of taking the scans again.

NOTE: The first time you take a UR Course Onboarding quiz you will need to

follow all of these steps. Subsequent Onboarding in other courses will just

verify you to take exams for that course, without waiting for verification.



Taking a Proctortrack Exam – quiz, midterm or final

Taking a proctored exam follows the same steps as an Onboarding quiz, outlined

above. Access the exam in UR Courses, click ‘Attempt quiz now’ and click ‘Go to

my dashboard’.

Proctortrack Exam Tips & Troubleshooting

Use Chrome or Firefox as your browser. Do not use IE, Edge or Safari.

It’s ok to wear a mask during the exam, just pull it down for a minute to do

the face scans at the start of the exam

Proctortrack will not stop you from completing the exam if you talk, look

away, fidget or have to leave the room. However, your instructor may

question activity or behavior. If you need to leave the room, announce to the

camera why you are leaving.

You may be prompted to download a browser plug-in at the start of the exam.

- In Chrome, the file will download and install.

- In Firefox, you will have to download the file then drag it into the

Firefox window so it installs.

There should be a blue box around the Proctortrack screen once you verify

your identity and are ready to answer the exam questions.

Do not wear headphones or earbuds during the exam unless the exam

includes audio components and you do not have other speakers.

Tech Support

Contact the IT Support Centre for assistance:

Phone: 306-585-4685 Email: [email protected]

Hours of operation can be found at: https://www.uregina.ca/is/contact/

Browser Tips

Google Chrome Browser

- Chrome will work and is the recommended browser to use

- To install the exam software:

double-click downloaded file

Mozilla Firefox Browser

- Firefox will work with Proctortrack

- To install the exam software:

click and drag downloaded file into browser window

Apple/Mac Safari OR Microsoft Edge OR Internet Explorer Browsers

- Not approved and will not work

- Use Chrome or Firefox

mailto:[email protected]

https://www.uregina.ca/is/contact/



Operating System Tips

Windows Operating System

- Must be running Windows 7 or10

- Ensure Windows Updates are run

- Ensure you are in the correct tab of the browser

o UR Courses will be in one tab

o Then Proctortrack will open a new tab

o Then it will take you back to the actual quiz in a third tab

- If your instructor has added a Password, it will be at top right corner of blue border

(you may need to click << arrow icon to show it)

Apple Mac OS

- Must be running version 10.12 (El Capitan) or higher

- You will need to specifically allow access to your microphone and camera

- Ensure any system updates are run

- Proctortrack window may hide tabs across the top of the browser

o If you accidentally get into the wrong tab, and can’t click to get back to the

right one, try using CTRL-Tab to move to the next tab

- If your instructor has added a Password it will be at top right corner of blue border

(you may need to click << arrow icon to show it)

Chromebook

- Use your own account, not Guest

- It will prompt to Download Plugin

- On download page, click ‘Add to Chrome’ button on right side

- Scan images as required

- If your instructor has added a Password click ‘Copy Access Code’

- To Share Screen, you must click the picture of your screen to select it, then click

Share

- On popup “You’re sharing your screen” do not click STOP, click the x in the top

right corner to dismiss

Troubleshooting Tips

Virus issues and weird error messages

- Try running antivirus software, such as MalwareBytes (Free online for students)

Skype errors with microphone or camera

- There is a virus that masks itself as Skype

- Uninstalling Skype will not resolve the issue.

- Try running antivirus software, such as MalwareBytes (Free online for students)

In-Exam Troubleshooting Tips

If you have trouble getting Proctortrack to start or connect, such as:

- won’t start the exam when you click ‘go to test’ next to the exam name

- says it is already running and can’t start the exam

- says ‘Uploading’ with a spinning circle on the screen that doesn’t complete

- asking for a Password or Passcode (means you have an old version)



These issues can be resolved by uninstalling Proctortrack and removing related data files

To Uninstall/Remove Proctortrack and related files/cookies/data:

1. Click ‘End’ on Proctortrack session if it is running (lower right corner)

2. Close Proctortrack software if it is open

3. Clear Browser Cookies

a. Settings

b. Privacy & Security

c. Clear browser data

d. Cookies & other site data

e. Clear Data

4. Remove Proctortrack data from App Data

a. Windows:

i. Open File Explorer

ii. Open “App Data” folder

iii. Delete “Proctortrack” data folder

b. Mac OS:

i. Open Finder

ii. Open “App Support” folder

iii. Delete “Proctortrack” data folder

5. Uninstall Proctortrack software completely

a. Click the Start Window at bottom left cornerScroll to the 'P' section

b. Right-Click 'Proctortrack' and click 'uninstall'

c. In the "uninstall or change a program" window, scroll down and locate Proctortrack.

There may be more than one to remove, if you have taken multiple Proctortrack exams.

d. Right-click the file and click "Uninstall"

6. Delete all Proctortrack.exe files from Downloads folder, might be Proctortrack(1).exe etc.

a. Open the File Explorer window

i. Click Start window at bottom right

ii. Start typing 'File Explorer' to search for it

iii. Click 'File Explorer' app

b. Locate and click the 'Downloads' folder (or other folder where you files are set to

download to)

c. Enter 'Proctortrack' in the search windows at top right and press enter to search for it

i. If Proctortrack is not found, click on "Local Disk (C:)" on the left, then enter

'Proctortrack' in the search bar at top right and press enter to search for it

d. Locate files named Proctortrack.exe (or Proctortrack(1).exe, or Proctortrack(2).exe, etc).

i. There may be more than one if you have taken multiple Proctortrack exams

e. Delete all Proctortrack files that end with .exe

i. Right-click the file and click 'Delete'

7. Restart your computer

8. Log back in to UR Courses

9. Access the exam again, go to Proctortrack dashboard, and reinstall Proctortrack when prompted

10. If you had already started answering exam questions, then had issues, you may need to ask your

instructor to provide a ‘second attempt’ at the exam. They can ensure your answers so far are

copied over to the second try.

Documents

Proctortrack Online Exam Proctoring Student Manual · Proctortrack Online Exam Proctoring Student Manual . 2. A system check will run to verify that the system is ready. 3. Complete