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Process Management Security TeamSpring 2006
Northern Essex Community College
Process Management Team…………………………………………..2
Project Background…………………………………………………….3
Project Statement……………………………………………………….4
Operational Definitions………………………………………………..5-7
Defining Current Process……………………………………………..8
Analysis of Current Situation……………………………………….. 9
Pareto Diagram…………………………………………………………. 10
Relations Diagram………………………………………………………11
Cause for Current Outcomes…………………………………………12
Fishbone Diagram……………………………………………………… 13
Force Field Analysis…………………………………………………… 14
Improvement Theory………………………………………………….. 15-16
Implementation Plan………………………………………………….. 17
Tree Diagram……………………………………………………………. 18
Gantt Chart……………………………………………………………… 19
Analyzing the Results…………………………………………………. 20
Analysis Cost Chart…………………………………………………… 21
Engrafting Improvements into the System………………………. 22
Steering Committee Feedback Form………………………………. 23
Acknowledgements……………………………………………………. 24
Appendix:
A: Security Survey
B: Floor Plans
C: Extraneous Duties
D: Current System Overview
E: Current Security Training Process
F: Emergency Telephone Trees
G: Emergency Protocols
H: Classroom Technology Checklists
I: Proposals
J: Proposal Matrix
K: Contract
Table of Contents
Team Sponsors:
Mary Ellen Ashley, Senior Vice President
Mark Andrews, Vice President for Administration & Finance
Team Leader:
Martha Leavitt, Staff Associate, Lawrence Campus
Team Scribe:
Linda Hudson, Staff Assistant, Buildings & Grounds
Team: Kathy Ash, Security Officer, Eagle Security
Cliff Clarke, Superintendent, Buildings & Grounds
Frank Dushame, Tech Support Specialist, IT Services
Terry Kalil, Faculty, Criminal Justice
Jim Regan, Associate Dean, Lawrence Campus
2
Team Sponsors
Team Members
The goal of this project was to reconsider the combination of both security personnel and technology to improve the management of security of the Franklin Street building by maximizing financial resources, minimizing equipment theft and maintaining a safe environment for those using the campus. Why is this necessary?
We have converted all classrooms on Franklin Street to ‘SMART’ classrooms, incorporating very expensive technology and equipment into these rooms;
We have alarmed many of the connecting doors between classrooms to alert security of any possible problems;
Our existing security ‘technology’ on Franklin Street consists of three (3) non-recordable cameras; all three cameras are approximately 20+ years old. They do not record any images nor do they have the ability to move;
Safety Issues – making Franklin Street a ‘hard target’ for any intentional crime;
Security personnel costs on Franklin Street have increased from $98,227 in FY ’01 to $292,455 in FY ’05.
With state-of-the-art technology available it makes sense to invest in upgrading our security management and systems along with the technological upgrades we have made to our campus classroom facilities.
Fiscal Year
Bd. Approved Budget / Franklin Street
Actual Expenditures (+/-)
06 $175,000 $178,689* 05 $150,000 $292,455 +$142,45504 $99,000 $216,914 +$117,91403 $110,000 $139,616 +$29,61602 $135,815 01 $98,227 00 $115,676
*these costs are as of 4/13/06
3
Project Background
To improve the security management process with a focus on the Franklin Street campus. Measurements:
1. Maximize resources & spend less money overall; 2. Reduce the loss of equipment; 3. Student & employee satisfaction; 4. Clarity of job performance and expectations.
4
Project Statement
Security System:
A system that will protect students, faculty, staff and visitors and that will safeguard college assets and the college facility, as well as document all campus events.
Hard Target:
A location or individual that is not an easy target for theft or intrusion, due to its visible appearance.
Faculty Member:
Any individual who teaches and is employed by the College. Staff Member:
Any individual employed by the College; Student:
Any individual who is enrolled for classes at the College. Visitor:
Any individual not included in any of the above descriptions. Detex:
A clock device that is used to verify that a pre-determined security patrol has been completed. Older Detex equipment is mechanical and requires a special key at each location to imprint the time on a roll of special Detex paper. Newer equipment is digital and the unit is passed over a barcode to record the information.
Portable PC Cart:
A mobile cart consisting of a PC, LCD Projection Unit and possibly a Printer. The objective of this cart is not to be limited to any specific location and to allow easy access of this unit for all faculty and staff. SMART Classroom/Conference Room:
These are rooms which are equipped with any of the following technology devices (computer, LCD & scanner, internet/network connections). Video conferencing and wireless laptop connections are available at certain locations.
5
Operational Definitions
Shift Supervisor Responsibilities:
• Disarm or alarm the system when first entering or leaving the building.
• Issue keys, radios, clipboards to guards, shuttle drivers and cleaning crew.
• Assign guards to start Detex and inventory. • Prepare and send out daily reports to Eagle Security & NECC
personnel. • Send weekly payroll with courier. • Monitor all building entrances and parking lot. • Issue parking permits, stamp & log-in parking tickets. • Direct people to meetings and workshops on campus. • Record daily events in the log book. • Report to maintenance any damages to buildings or grounds. • Answer phone calls and respond accordingly, including delivering
messages as needed. • Respond to all emergency calls and assist emergency personnel as
needed. • Maintain SMART classroom inventory records. • Direct delivery personnel. • Check A. E. D. Unit (Alarm System). • Lock daily receipts in safe. • Assist with crowd control during fire drills. • Assist students, faculty, staff and visitors as needed. • Monitor shuttle operations. • Direct deliveries left at Security desk*. • Reserve TV/VCR, DVD for faculty*. • Deliver TV/VCR, DVDs or issue remote controls to instructors in
Smart Classrooms*. • Turn on or shut off copy machine daily*. • Distribute and monitor daily event listings for any scheduled
changes*. • Issue refunds to students that lose money in vending machines*. • Hold and issue books for Bookstore as needed*.
Lot Guard Responsibilities:
• Lock and unlock all campus gates. • Monitor traffic flow. • Make sure 10 minute parking zones and parking spaces are used
appropriately. • Advise supervisor when anyone suspicious enters campus
property. • Change signs advising students, faculty and staff which parking
lots are open. • Reserve parking spaces as needed. • Complete required paperwork as necessary • Relieve supervisor when needed. • Assist with deliveries for bookstore and cafeteria*.
6
Site Monitor:
• Use Detex equipment – morning and night. • Check inventory list of SMART classroom equipment. • Lock or unlock SMART Classrooms & SMART Conference Rooms. • Check loading dock. • Patrol all floors. • Report to Supervisor any unusual activity. • Check IDs for computer lab*. • Deliver food or material to Day Care*. • Assist person from café with cart*. • Delivers TV/VCR, DVD carts*.
Courier:
• Pick up and deliver mail or packages between campuses; • Make bank deposits and change for Registrar’s & Comptroller’s
offices; • Pick up and deliver books to the library. • Pick up deliveries for stores. • Pick up mail at post office. • Trustee runs monthly. • Deliver payroll 2x/month. • Make deliveries to municipal buildings, homes, businesses & other
schools as required. • Make pick-ups and deliveries in Boston.
* = Duties that should be assumed by others.
7
The current security system in the Franklin Street building consists of outdated equipment/technology and outdated training for security guards working in the building. The lack of updated technology leaves us with no way to view and address events/incidents as they happen, or to review them if they have occurred in the past. The absence of prescribed, documented training and lack of clearly defined job descriptions for security staff leaves the campus vulnerable in emergency situations. Security guards of all levels have, by default, acquired duties and responsibilities that go well beyond any acceptable definition of providing security for the campus. In some instances guards are spending time away from their assigned areas because they are asked to deliver packages, AV equipment or even pizza, to staff, faculty or events on campus. In addition, the current training provided is not sufficient to address the needs of a growing campus containing state of the art equipment and technology and security needs that are defined by newly defined security threats. Combined, these problems allow the Franklin Street building to become an easy target for criminals if not addressed in the near future.
8
Defining Current Process
The Franklin Street building is located in downtown Lawrence, a densely populated urban area. Most people would assume that based on its location and inner-city population the crime rate on campus would be extremely high and that crime and safety concerns would be defining issues for NECC students taking classes in Lawrence. What the team discovered through the use of a Pareto Diagram and the Student Satisfaction Survey, was that crime and safety concerns are NOT defining issues for students and are NOT defining issues from a security management perspective. The Pareto Diagram indicates that for two successive fall semesters the number of security incident reports filed have been few, averaging 8 incidents/month in Fall 2004 and 6.75 incidents each month in Fall of 2005. When asked by the Student Satisfaction Survey of 2005 to rate the adequacy of campus security/safety, satisfaction was at 3.90 on a scale of 1-5 of those surveyed. Creating a Relations Diagram helped the team to see the relationships among a brainstormed list of the key elements in Security Management of the NECC Franklin Street building. The arrows indicate a direct relationship between the individual items. The items with the most arrows flowing away from them indicate the strongest root causes. These were technology (6), trained guards (5), identifying the problem/high risk areas (4) and communication (4). Addressing these items would be the most beneficial in improving the security management process. Arrows flowing into the issues indicate root effects. The strongest root effects indicated were population needs (6), managing outside support (5) and management of the facilities (4). These are the items that should benefit the most from addressing the root causes.
9
Analysis of Current Situation
Fall 2004 Security Incidents
9
65 5
43
0
28%
47%
63%
78%
91%
100% 100% 100% 100%
0
4
8
12
16
20
24
28
32
OTHER
Types of Incidents Reported
Num
ber
of R
epor
ted
Inci
dent
s
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%n=32
Property Vandalism Facility
Alarms
Mechanical Alarms
Medical Calls
Personal Threats &
Harrassment
Missing Equipment &
Personal Belongings
Fall 2005 Security Incidents
001
3
5
99
100%100%100%100%100%96%
85%
67%
33%
0
3.375
6.75
10.125
13.5
16.875
20.25
23.625
27
OTHER
Types of Incidents Reported
Num
ber
of R
epor
ted
Inci
dent
s
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
n=27
Property Vandalism Facility
Alarms
Mechanical Alarms Medical
Calls
Personal Threats &
Harrassment
Missing Equipment &
Personal Belongings
10
Pareto Diagram
11
Relations Diagram
In creating a fishbone diagram the team again tried to illustrate the lack of a comprehensive security management system at the Lawrence campus. We have very limited and outdated technology utilization as evidenced in the diagram. In addition a training schedule and a procedures manual are nonexistent although required by the existing contract. The entire training process is conducted by our security vendor and led by different staff without a written manual and reference to specific NECC security needs. Since Northern Essex has an open campus with multiple egresses, an efficient security management system combining technology and well-trained personnel is imperative. After completion of the fishbone diagram and consideration of campus needs, four main areas to be addressed emerge:
Lack of an effective security management system to adequately safeguard the assets of the college and to ensure the safety of students, faculty and staff;
The need to design a system which combines technological advancements in security with appropriate staffing levels;
Development of a training schedule and operations manual that is specific to NECC needs;
Affirmative knowledge of contractually required security personnel certifications.
12
Cause for Current Outcomes
13
Fishbone Diagram
14
Force Field Analysis
In defining the Improvement Theory, the team looked next to preparing a Force Field Analysis to define the driving and restraining forces which need to be considered in the development of a comprehensive security management program. The primary driving force was the Steering Committee’s request to improve the security management process with a focus on the Franklin Street campus. With the introduction of state-of-the-art equipment in SMART classrooms on the Franklin Street campus, it became evident that our current security system was not capable of protecting these assets when a rash of thefts occurred resulting in the loss of expensive technology and equipment. Initially the new measures introduced to address this problem increased security staffing levels dramatically. Following that, special locks and alarms were installed on connecting doors to the SMART classrooms. This created the need to re-evaluate security staffing levels and our current security technology. In doing so, we also identified the need to create better equipment inventory controls and better facility access for students, faculty and staff while enhancing their safety. Improvement Theory The force-field analysis and fishbone diagram lead us to the compilation of four action steps that need to be taken:
Provide a long-term technological and staffing solution which will improve and enhance the safety and security of the Lawrence Campus;
Provide a security management system that can be designed, developed, and implemented in incremental stages throughout the NECC system;
Provide standardized training to all security personnel; Document all required certifications.
The goal of this project was to provide a comprehensive security plan incorporating the appropriate balance of technology and personnel to safeguard the building and equipment, while ensuring the personal safety of students, faculty and staff at the Lawrence campus. At the same time, this system would also produce cost savings which would allow limited resources to be spent more efficiently. After analyzing the current situation and gathering data related to the costs incurred with this system, the team concluded that the first step would be to authorize the appointment of a follow-up committee or
15
Improvement Theory
Process Management team to identify and secure funding for the development and implementation of a security plan.
The team is recommending that we install a security management system that would include three main elements:
Cameras/video equipment to record and track incidents on campus;
Inventory tags to protect current and future technology and equipment;
Card readers to permit access and recording of access to the various areas of the college.
In selecting a vendor, the team placed particular emphasis on: Potential scalability of the plan to allow for installation in phases; Immediate integrative functionality with the current security
system on our Haverhill campus; Pricing of the components; Presentations by the four vendors submitting proposals for this
project.
Based on this analysis, we are recommending the quote submitted by SimplexGrinnell LP.
16
Changes to the current system primarily involve formalizing and expanding upon the existing training requirements and system requirements based on any newly acquired technologies, and a state-of-the-art camera, access and inventory control system. The largest cost of these improvements would be approximately $242,242 based on the vendor proposal we are recommending. The impact of that proposal can be spread over time. There may be additional costs involved in implementing some specialized training courses (basic computer skills, Introduction /Conversational Spanish, customer service, etc.) depending on our needs, but they should be nominal. Most of these costs, including the security system purchase, would be offset by a reduction in personnel levels, which has already begun. The efficiencies gained by using the money previously spent on personnel would far outweigh the initial expenditure on technology. The team recommends that a committee or a follow-up Process Management team be formed, charged with the responsibility of researching and identifying possible funding sources, including federal or state grant opportunities or the NECC FY ’08 operating budget. This Process Management team assumes it would take approximately one year to identify the source of and to procure the funding for a new security system. The team also recommends a training committee be established to develop specific security training requirements, a procedure manual and determine a training schedule. Upgrading the skills of our security force should increase student and prospective student satisfaction with regards to their safety. The physical system may be rolled out in phases if necessary, and is compatible with the existing system in Haverhill, allowing both campuses to be truly connected to one security system in one central location.
17
Implementation Plan
18
Tree Diagram
19
GANTT CHART
The success of this improvement theory will be demonstrated by the ability to provide a secure facility, to better regulate the inventory of expensive equipment, increased safety features for students, faculty and staff and to redefine the Franklin Street building as a ‘hard target’ for potential criminal activity. Measurable benefits will include:
• Money saved in security operating budget for Franklin Street will ultimately be available to utilize elsewhere;
• Clearly defined duties/responsibilities for security personnel; • Well-trained guards capable of utilizing state-of-the-art security
equipment and technology; • Improved communications with outside responders, students, staff and
faculty; • Improved equipment inventory and tracking ability; • Improved facility access for students, faculty and staff.
20
Analyzing the Results
21
Analyzing the Results – Cost Savings
By designing a security training program which incorporates state-of-the-art technology, minimum training requirements, clearly defined job duties and responsibilities, and contractual obligations, Northern Essex Community College will be able to achieve the goals stated in improving the security management process and to meet the security needs required by the 21st century. The Superintendent of Buildings and Grounds, or his designee, will have responsibility for maintaining all documentation relative to required certifications and reports. The security vendor will be required to design a training program which meets the scheduling requirements and minimum training standards as defined by a training committee. The security training and technology needs for the Franklin Street building will be assessed and reviewed annually by the Senior Vice President and the Vice President for Administration & Finance, or their designees.
22
Engrafting Improvements into the System
23
Steering Committee Feedback Form
The Team would like to thank the following people for their efforts and support throughout this process: David Hartleb Stan Jensen Mary Ellen Ashley Mark Andrews Glen Beal Kathy Ronaldson We would also like to extend our gratitude to Frank Dushame for putting so much time and effort into this report. Without his persistence and technical expertise none of this would have come to fruition.
24
Acknowledgements
A: Security Survey
B: Floor Plans
C: Extraneous Duties
D: Current System Overview
E: Current Security Training Process
F: Emergency Telephone Trees
G: Emergency Protocols
H: Classroom Technology Checklists
I: Proposals
J: Proposal Matrix
K: Contract
Appendices
SECURITY SURVEY INFO FROM COMMUNITY COLLEGES
COLLEGE CONTACT SECURITY INFO
Bristol CC Wayne Wood
508-678-2811 No cameras. They use security on bikes.
Bunker Hill CC E-mail response Security system is a mix of Johnson Controls (Hardware) to secure entrance/exit doors; security cameras located at strategic locations; internal security (campus police) and external security (outsourced security firm).
Cape Cod CC E-mail response No cameras; live people. Massasoit CC Paul Pasquarosa 781-
871-5888 X1247 or cell #781-603-2550 LJH spoke with Chief of Police/Security (Jim Newell).
Use video surveillance system with 7 cameras around the campus. Small recording VCR. They basically have what NECC has – they are looking into a new upgrade system.
North Shore CC Jan Forsstrom, Vice President of Administration & Finance 978-762-4000 X4352
Linked camera systems at both Lynn & Danvers campuses (outside & inside); do not electronically lock computers but has software installed in all open labs/open computers/smart classrooms that erases any installed software/items & reverts to the original imaged machine every time there is a reboot.
Quinsigamond CC Kevin Ritacco, Interim Chief of Campus Police
Suggested different websites for information.
Roxbury CC Orikaye G. Brown-West, Director of Facilities & public Safety 617-541-5309
Use video surveillance system/PELCO cameras, Matrix Switcher, PTZ Controllers, and PC based digital recording with remote software, digital backup & high resolution SVGA monitors. Fiber optic cabling.
Appendix A: Security Survey
Appendix B: Floor Plans
Appendix B: Floor Plans
Extraneous duties that are currently being conducted by the Security Team and should be assumed by another division or individual.
• Deliver TV/VCR, DVDs or issue remote controls to instructors in Smart Classrooms;
• Hold & issue books for Bookstore as needed. • Make refunds to students that lose money in vending machines. • Distribute & monitor daily event listings and scheduled changes. • Turn on or shut off copy machine daily. • Direct deliveries left at Security desk. • Reserve TV/VCR, DVD for faculty. • Assist with deliveries for bookstore and cafeteria. • Check IDs for computer lab. • Deliver food or materials to Day Care. • Assist person from cafeteria with cart. • Deliver TV/VCR, DVD carts.
Appendix C: Extraneous Duties
THE HAVERHILL CAMPUS SECURITY SYSTEM OVERVIEW
The Haverhill Campus uses the PELCO camera video surveillance system with eleven (11) cameras located around the campus. Located in the Security Office is a 17 inch DELL monitor with a 16-channel deluxe DVR with the capacity of storing surveillance information for ninety (90) days and a CD burner that gives us the capability of lifetime storage. In the Spurk Building (“C”) there is a roof-mounted day/night pan & tilt PELCO camera that spans parking lots 4, 5, 6 & 7 and the main entrance to the Spurk Building. This is a high resolution camera with the capability of reading license plates in the lots. In the Applied Science (“B”) and the Science (“E”) Buildings, there are six PELCO dome fixed cameras which monitor all entrances to both buildings. In the Technology Center, there are four (4) fixed cameras in the music practice rooms. Also, all the main entrances to the Technology Building are wired and ready for installation of new cameras. In the Behrakis/Student Center (“SC”) Building, all entryway doors are wired and ready for installation of new cameras. At parking lots 1, 3, 4 & 7 the Security telephones automatically connect to the Security Office in case of an emergency. These phones are wired and ready for camera installation. (Approximate Price - $7,000.000 per security telephone.)
Note: The Haverhill Campus does have the ability to integrate with all the proposals we reviewed.
Appendix D: Current System Overview
LAWRENCE CAMPUS SECURITY SYSTEM OVERVIEW: The 45 Franklin Street Campus has three (3) surveillance cameras and two (2) 7 inch black and white monitors. These monitors do not have the capability of storing video surveillance information. CAMERAS There is one roof-mounted pan and tilt camera that spans the main parting lot and the main entrance. This camera is broken and will no longer pan & tilt. There is one camera at the back entrance loading dock. There is one camera at the handicapped entrance on the Franklin Street side of the building. All three (3) cameras are approximately 20 years old. ALARMS There are twelve connecting doors between smart classrooms that are alarmed. These alarms sound in the hallway and back to the Security desk, but do not specify location of alarm.
All outside entry and exit doors are alarmed with some mechanical systems (heating, air conditioning, etc.).
When school is closed, these alarms automatically go to the ADT Alarm Service and then directed to Security personnel.
Note: The Camera security system currently in use on Franklin Street cannot be incorporated into any of the proposals we are reviewing.
Appendix D: Current System Overview
Eagle Security Training From: Beal, Glen Sent: Wednesday, March 22, 2006 1:33 PM To: Hudson, Linda Subject: Eagle Security Training Eagle Security Training Eagle security supplies two types of training. 1. Medical-- as required by N.E.C.C. C.P.R. certification A.E.D. certification Basic first aid 2. Security All security personnel are trained by their immediate supervisors as to the duties and responsibilities that are unique to their specific location. We have 4 different locations that have daily duties that are special to each. Supervisors are trained by the Chief of Security and they in turn provide training to all officers on their watch. Training is continuous and on going. Glenn Beal
Appendix E: Current Security Training Process
HAVERHILL
Appendix F: Emergency Telephone Tree
Appendix F: Emergency Telephone Tree
LAWRENCE
Appendix G: Emergency Protocol
Introductory Note: This Emergency Response Guide is part of a comprehensive NECC emergency response program recently developed by the NECC Administration. In addition to this Guide, the program includes a detailed Emergency Response Plan modeled on the plan standard promoted by the Federal Emergency Management Agency (FEMA) and the Massachusetts division agency (MEMA). This "Standardized Emergency Management System" (SEMS) plan includes an NECC emergency response team organizational chart, role descriptions, duty checklists and comprehensive management team action plans. Emergency Response Plan binders will be maintained in all division offices and at the offices of designated response management team members. In addition, multiple copies of the response plan material are stored in NECC’S emergency supplies containers for use during an emergency response action. Please read this Emergency Response Guide booklet and use it in the first moments after an emergency situation arises. To learn more about NECC’S full emergency response program, you are encouraged to visit your division office to review a copy of the NECC Emergency Response Plan. This guide is published on our NECC web site at www.necc.mass.edu. Thank you.
Definition of TERMS:
Building Evacuation Assembly Area - See Maps section of this Guide for location of eight Building Evacuation Assembly Areas and related building assignments. When building evacuation is necessary, go to the area assigned to the building you are evacuating and await further instructions.
Building Monitors - Building Monitors are designated deans and managers responsible for communicating emergency response directions to faculty, staff and students within assigned campus buildings and related Building Evacuation Assembly Areas.
Medical Team - During a regional emergency, the campus may be cut off temporarily from outside professional emergency medical personnel. During this time, a small Medical Team consisting of qualified NECC employees will be led by NECC Health Center personnel to manage campus emergency medical response.
FIRST-STEP, NOTIFICATION PROCEDURES
If Phones are Down: Haverhill Campus: To report an emergency incident when phones are down, send a "runner" to the Campus Security Office (Spurk Building, bldg.C, office located on the first floor by elevator) or the Vice President of Administration’s Office (Bldg. A, Rm.317).
Lawrence Campus: Notify Campus Security desk (at 45 Franklin St.) or Lawrence Extension Campus (Louise Haffner Fournier Education Center)
(Security desk at 78 Amesbury St.).
Incident Discovery Notification: If you discover an emergency situation on a Northern Essex campus that has yet to be reported, immediately perform all of the following steps.
1: Assess whether a fire, a hazardous materials emergency or other type of potentially life-threatening environment exists. If so, evacuate the area. Pull the nearest fire alarm if a fire is burning or other people in the surrounding area need an immediate alert.
2: If you need an ambulance, police or fire services, immediately call 911 to request emergency services response.
3: Then, depending upon the location of the emergency, call Haverhill Campus Security at Extension: 2222;
Lawrence Franklin Street Campus Extension: 7499
Lawrence Amesbury St. Extension: 7699 to
Report all emergencies and threatening situations, whether 911 was called or not.
(Security will respond to your reported incident location, and will call for appropriate additional outside aid, and will notify necessary NECC personnel, including the NECC Vice President of Administration, Dean of the Lawrence Campus or senior administrator in charge.)
4: Refer to the emergency-specific section within this guide for additional first-response instructions.
LOCATION: TELEPHONE NUMBERS
Haverhill Main Campus B-Building Switch Board
(978) 374-2083
Haverhill Main Campus Security Office C-Building
(978) 556-3689
Lawrence Campus Administrative Area
(978) 738-7475
Lawrence Main Campus Franklin Street
(978) 683-9977
Lawrence Extension Campus (Louise Haffner Fournier Education Center) Amesbury Street
Pay Phone in Lobby (outgoing calls only)
Deaf and Hard of Hearing Services F-Building, Rm 131 Haverhill Main Campus
(978) 556-3673
LOCATION: TTY TELEPHONE NUMBERS
Office of the Vice President of Administration/Human Resources A-Building, Room 317
(978) 556-3920
Haverhill Main Campus Security Office C-Building, Room 112
(978) 556-3689
Admissions Office Haverhill Main Campus B-Building, Room 219
(978) 556-3603
Lawrence Main Campus Franklin St. TTY
(978)738-7475
Learning Accommodations Center Haverhill Main Campus F-Building, Room 113
(978) 556-3655
Lawrence Extension Campus (Louise Haffner Fournier Education Center) TTY
(978)738-7600
School Announcements (978) 556-3003
Interpreting Services (978) 556-3897
COMMUNITY DISASTERS
SUCH AS REGIONAL FIRES, FLOODS, OR HURRICANES
Fear at the time of a disaster may breed panic and this panic can account for more injuries than the disaster itself. Therefore, calming personnel and students and preventing panic is critical.
In a situation involving fire or risk of further building destruction, the NECC Buildings and Grounds team will coordinate with local utility companies to shut off gas, electricity, and other utilities. NECC will cooperate with all emergency response agencies, such as FEMA (Federal Emergency Management Agency). In case of a flood, evacuate to the highest ground in designated parking area (see map).
In the event of disaster, NECC’s campus may be used as a community shelter. The President will notify the Vice President of Administration, Building and Grounds, and the Supervisor of Food Services to initiate a community shelter response. Building Maintenance staff will open and prepare designated campus buildings for disaster victims. Food Service staff will prepare food for victims and workers as needed.
NECC’s President will rearrange class schedules as necessary.
If Evacuation of A Building is Ordered - - Checklist:
Security will be deployed to assist individuals with disabilities. Deaf Professionals in offices, classrooms, and deaf studies students in the Deaf Cluster classroom (B130 Haverhill Campus area) will be assisted to exit the building.
As a contingency, quickly check with faculty or staff in rooms located to the left and right of your rooms and coordinate assistance as necessary. Assist disabled individuals to exit building. Do not use elevators.
Take coats, roll book and pen and evacuate to your building’s designated Building Evacuation Assembly Area.
Close doors but leave unlocked for Search and Rescue access.
Use safest route, be alert for hazards (i.e. falling objects, smoke), and move students quickly and quietly from building. Do not use elevators. Always avoid power or other utility lines as they may be energized.
On Going Duties- -Checklist:
Administer first aid care as needed (See First Aid Section). Medical professionals and NECC’s Emergency Response Medical Team will be dispatched to Building Evacuation Assembly to care for injured.
Ensure that any injured person stays still and is evaluated and treated by the campus Medical Team.
Keep a record of the location of all students in your charge. Be calm and lead by example.
Do not release any information about students or the status of emergency situation to the media, parents or the general public. Direct all such inquiries to your Building Monitor who will direct them to the college spokesperson.
At Assembly Area—Checklist:
Instruct students to stay together, be calm and sit.
Take attendance and ascertain that all students in your care are present and accounted for. (If a student is missing, question remaining students to help determine student’s location. Do not go back into an evacuated building to search for missing student.)
Provide Building Monitor with oral report of the status of your students (Example: Rm. C-308: all accounted for, no injuries; or Rm. B-130: two students with serious injuries (describe nature of injuries), or Rm. C-213 student (provide name) missing and unaccounted for.
If a Building Monitor does not report to your Building Evacuation Assembly Area within ten minutes of evacuation, designate one faculty member to gather reports for your building. Deliver these written status notes, including information regarding missing Building Monitor, to a neighboring Building Monitor and immediately return to Building Evacuation Assembly Area.
ONGOING DUTIES—CHECKLIST:
Administer first aid care as needed until medical professionals arrive (See First Aid Section). Medical professionals and NECC’s Emergency Response Medical Team will be dispatched to Building Evacuation Assembly Areas.
Ensure that any injured person stays still and is evaluated and treated by the Medical Team.
Keep a record of the location of all students in your charge.
Supervise and reassure students. Be calm and lead by example.
Do not release any information about students or the status of the emergency situation to the media, parents or the general public. Direct all such inquiries to your Building Monitor who will direct them to the college spokesperson.
Follow all instructions provided by your Building Monitor regarding release of students, relocation of assembly, reassignment responsibilities.
Fire or Explosion Response Actions
Smoke is the greatest dangers in a fire, so as you evacuate, or if you are trapped always stay near the floor where the air is less toxic. Stay low!
AT THE TIME OF A FIRE OR EXPLOSION
Follow the procedures in this section and then await further instructions. Do not leave your students.
FIRST RESPONSIBILITIES:
1 In the case of an explosion, immediately take cover and advise others in the area to do the same.
2 Immediately call 911 and provide detailed information about the location and nature of the fire and/or explosion.
3 Call NECC‘s Campus Security in the building of the occurrence (Haverhill Campus 2222; Lawrence Franklin St. 7499 or Lawrence Amesbury St. Extension 7699) and report the same information.
4 If a fire appears controllable, promptly direct the charge (stream) from a fire extinguisher toward the base of the flame.
5 If danger from smoke or flame exists or a small fire is not controllable, activate the building alarm and evacuate to your building’s designated Building Evacuation Assembly Area. Smoke is the greatest danger in a fire, so stay near the floor where the air is less toxic.
6 Take coats, class roster and pen.
7 Be calm and give aid to students. Assist injured students if possible (See First Aid section). Stay with your students and await notification and further direction from your Building Monitor.
8 Upon arrival of fire officials, immediately provide the officer in charge with information regarding any student or staff member still in building/missing.
9 Provide the fire officer in charge with any information pertaining to the origin or cause of the fire.
10 Deaf Professionals in classroom offices and students in Deaf Cluster Program in Room B130 need to be reached and informed to evacuate buildings, especially if blinking strobe fire alarms fail.
IF YOU BECOME TRAPPED- -CHECKLIST:
If a window is available, place an article of clothing outside the window as a
marker for rescue crews. Stay near the floor and shout at regular intervals. Do not panic.
If there is no window, stay near the floor and shout at regular intervals. Do not panic.
IF EVACUATION OF BUILDING IS REQUIRED, CHECKLIST:
Quickly check with faculty or staff in rooms located to the left and right of your room and coordinate assistance as necessary. Assist individuals with disabilities to exit building. Do not use elevators.
Take coats, roll book and pen and evacuate to your building’s designated Building Evacuation Assembly Area (See Maps section).
Close all doors to confine the fire, but leave doors unlocked for firefighter access.
Use safest route, stay near the floor where the air is less toxic, be alert for hazards, and move students quickly and quietly. Do not use elevators.
Instruct students to stay together with class group, be calm and sit.
Take attendance and ascertain that all students in your care are present and accounted for. (If a student is missing, question remaining students to help determine student’s location. Do not go back into an evacuated building to search for missing student.)
Provide Building Monitor with oral report of the status of your students (Example: Building B, Rm. C-308: two students with serious injuries (described nature of injuries), or Building B, Rm. 114 student (provide name) missing and unaccounted for).
If a Building Monitor does not report to your Building Evacuation Assembly Area within ten minutes, designate one faculty member to gather reports for your building. Deliver these written status notes, including information regarding missing Building Monitor to a neighboring Building Monitor and return immediately to your designated Building Evacuation Assembly Area.
ONGOING DUTIES- - CHECKLIST
Administer first aid care as necessary. (See First Aid section.)
Ensure that any injured person remains still and is evaluated and treated by the campus Medical Team.
Keep a record of the location of all students in your charge.
Supervise and reassure students. Be calm and lead by example.
Do not release any information about students or the status of the emergency situation to the media, parents, or the general public. Direct all such inquiries to your Building Monitor who will direct them to the college spokesperson.
Follow all directions provided by your Building Monitor regarding release of students, relocation of assembly, reassignment responsibilities, return to buildings, etc.
If requested, assist emergency crews; otherwise, stay clear.
BOMB THREAT RESPONSE ACTIONS:
If you observe a suspicious object or potential bomb on campus, do not handle the object. Clear the area and immediately call Campus Security: Haverhill Extension, 2222; Lawrence Franklin St., 7499 and Lawrence Amesbury St., Extension 7699.
If You Receive a Bomb Threat Call:
1. Keep talking with caller as long as possible. If you can, keep the caller on the line and ask someone nearby to contact Campus Security (See Above) to report there is a bomb threat caller on your phone. Note the following:
1. Time of call 2. Age and gender of caller 3. Speech pattern, accent, distinguishing vocal characteristics 4. Emotional state of caller 5. Background noise
1. Remain calm and ask the caller the following questions. Take notes if possible.
1. When is the bomb going to explode? 2. Where is the bomb right now? 3. What kind of bomb is it? 4. What does it look like? 5. Why did you place the bomb? 6. What is your name? 7. What do you want to be called? 8. Where are you calling from?
3 If Campus Security has not been alerted, see above immediately call and provide above information.
4 Law enforcement/Security personnel will conduct a thorough bomb search. Staff is asked to make only a cursory inspection of their area for suspicious objects and report location of any found items. Do not touch a suspicious object. Do not open
drawers or cabinets. Do not turn lights on or off. Quickly clear the area.
Note: The majority of persons calling in bomb threats are not sadistic to the point where they want to see anyone injured. As a result, a bomb usually is not planted. Experience also shows that at facilities where evacuation is ordered, "crank" threats are more frequent than at facilities where outside activity is kept to a minimum.
GUNFIRE ON CAMPUS RESPONSE PLAN
As there are never two situations alike, these procedures are only a guideline. As is the case with all emergencies, safeguarding lives is paramount. Use your common sense and do not panic.
IF YOU HEAR OR WITNESS GUNFIRE ON CAMPUS
1. Take cover immediately using all available concealment and advise others to do the same. Do not investigate source of gunfire sound.
2. Call 911 and report "There has been a shooting,” or "Someone has been shot." Provide the following information if you can:
1. Exact location of the incident and if the suspect is still shooting;
2. Conditions of victim(s) and number; 3. Brief description of the clothing worn by the
suspect(s), vehicle description, direction of shots fired;
4. Type of weapon used (handgun, rifle, etc.); 5. Direction of travel or location of the suspect.
1. Next, call Haverhill Campus Security: Haverhill, Extension 2222; Lawrence Franklin St., 7499 and Lawrence Amesbury St., 7699. Provide Campus Security with the same information outlined above. If anyone has been injured, Campus Security will call and verify/request outside emergency medical assistance.
2. Do not panic. Do not leave your concealed position until Building Monitors or other authorized personnel advise that all is clear.
FOR OTHERS ON CAMPUS - - CHECKLIST: Follow all instructions provided by Building Monitors and other authorized personnel.
To ensure no one leaves the safety of a secure building during a gun fire incident post one individual at each exit until "all clear" has been announced.
Remain with your students and await instructions from security and or Law enforcement personnel.
POWER OUTAGE RESPONSE ACTIONS
In the event of a power outage, confusion can partially be avoided if you remain calm and await the college administration’s decision and announcement regarding the need to evacuate and/or cancel classes. The decision not to evacuate or cancel classes during a power outage is equally important and will be announced to employees and students to prevent further confusion.
AT THE TIME OF A POWER OUTAGE:
1. Remain calm. If your visibility is impaired by a low-light situation, remain still and wait for direction from your Building Monitor or other authorized personnel. Hallway and emergency lighting will automatically come on.
2. Call Campus Security: Haverhill Campus Extension, 2222; Lawrence Franklin St., 7499 and Lawrence Amesbury St. Extension, 7699 to report the outage and any related hazards.
3. If evacuation is ordered and your visibility is impaired by a low-light situation, wait until someone with a flashlight arrives to direct a safe departure from your building. Battery-operated emergency backup lights will stay on.
4. Provide extra assistance to disabled individuals during evacuation. Be aware that elevators will not work during power outage. Check elevators, bathrooms, classrooms, and hallways to ensure no disabled person is without assistance.
IF YOU BECOME TRAPPED IN ELEVATOR:
ELEVATORS SHOULD AUTOMATICALLY RETURN TO THE FIRST FLOOR AND DOORS OPEN. If you become trapped in an elevator, use the emergency phone to notify Campus Security at (see above) and/or 911. If elevator’s phone is not working, to signal for help turn on the emergency alarm located on the elevator control panel.
IF EVACUATION OF THE BUILDING IS ORDERED- - CHECKLIST
Quickly check with faculty or staff in rooms located to the left and right of your room and coordinate assistance as necessary. Assist individuals with disabilities to exit the building. Do not attempt to use the elevators.
Take coats, roll book and pen and evacuate to your building’s designated Building Evacuation Assembly Area (See Maps section of this guide).
Close all doors, but leave doors unlocked.
Use safest route, moving carefully especially in low-light areas.
When at Building Evacuation Assembly Area, instruct students to stay together with class group, to be calm and sit.
Await instructions from Building Monitors or other authorized personnel.
HAZARDOUS MATERIALS ACCIDENT RESPONSE ACTIONS
Damage to individuals and/or the environment can be caused by any unplanned sudden or non-sudden release of hazardous materials. Potentially hazardous materials can include a wide variety of chemicals as well as human waste and other contaminants.
IF YOU WITNESS SPILLAGE OF A POTENTIALLY HAZARDOUS MATERIAL OR YOU SMELL FUMES:
1. Determine if a hazardous spill or exposure has occurred. The first step is to determine the existence, or potential existence, of hazardous materials. Where unidentified substances or vapors are involved, it is always prudent to assume they are toxic or hazardous until determined otherwise.
2 Determine the location of the exposure. It is important to ascertain quickly the location of any incident involving hazardous materials. Investigate only from a safe distance and do not risk contact or further exposure to the material in question.
3 Immediately report to Campus Security: Haverhill Campus Extension 2222; Lawrence Franklin St., Extension 7499 and Lawrence Amesbury St. Extension 7699, the nature and location of the material, and report any medical emergencies or concerns. Campus Security will contact the necessary specialized authorities and medical personnel.
4 Evacuate the affected area at once closing doors behind you to secure the area and prevent further contamination until the arrival of emergency personnel. Report to an appropriate Building Evacuation Assembly Area, ensuring that your group is safely distant from the affected area.
5 Stay with your students and await further instructions. Report all medical concerns to emergency personnel or your Building Monitor.
IF A FULL CAMPUS EVACUATION IS ORDERED- - CHECKLIST:
Follow all instructions provided by Building Monitors and other authorized personnel regarding evacuation routes and destinations. Campus Security vans will be used as a first priority.
If necessary persons without vehicles first will be instructed to attempt to identify drivers who can accommodate additional passengers in their vehicles.
In Haverhill persons with vehicles will be advised to exit campus by a designated route.
Persons who cannot obtain transportation will be instructed to proceed to an appropriate Building Evacuation Assembly Area (Haverhill-Parking Lot 1 upper area near entrance, off Elliott Street, unless otherwise indicated. Available means for group transportation will be dispatched to this area to provide transport.
EMERGENCY FIRST AID
In many cases of medical emergencies, appropriate actions taken during the first moments can help mitigate further injury. The following information about bleeding, burns, breathing, and heart failure should serve as a quick-reference guide to help you respond to the more common medical situations where your fast action is most important and may save a life. For detailed information regarding other first aid procedures, refer to your NECC Safety Manual
FIRST RESPONSIBILITIES FOR ALL SERIOUS MEDICAL EMERGENCIES:
1. Immediately call 911 to request emergency medical response. 2. Call Campus Security: Haverhill Extension 2222; Lawrence Franklin
St. 7499 and Lawrence Amesbury St., Extension 7699 and the Campus Health Center (Haverhill Campus at Extension 3770 and Lawrence Health Center 7482 to report emergency.
BLEEDING—FOR DEEP OR EXTENSIVE WOUNDS THAT MAY BE LIFE THREATENING
1. Always use latex gloves (stored in classroom first aid kits). 2. Apply direct pressure, using a clean thick pad or cloth, to stop
bleeding. 3. If there are no indications of a fractured bone and it does not cause
pain, elevate the wound while you attempt to stop bleeding. 4. Firmly apply a bandage to further stop or control bleeding. Do not
remove this bandage and apply additional dressings. 5. Squeeze artery against bone. 6. If bleeding is from the leg, press with the heel of your hand where the
leg bends at the hip.
7. Keep injured person lying down with injured body parts elevated.
Cover them with a blanket or coat only to keep them from losing body heat.
8. Ensure that the injured person receives immediate professional medical care from Campus Health Center or appropriate emergency personnel.
BURNS- - FOR CHEMICAL BURNS OF THE SKIN
1. Flood burn with running water for at least five minutes and as much as 20 minutes. Don’t scrub or use soap.
2. Remove clothing on which chemical has spilled including clothing that is touching the burn.
3. Do not use ointments, cream, butter, etc. on burns. 4. Encourage that the injured person receives immediate professional
medical care.
HEAT BURNS - - FOR A SECOND DEGREE (SHALLOW) BURN
1. Use cool water immediately. Immerse in water if possible. DO NOT APPLY ICE TO BURN.
2. Cool the burned area with water until pain subsides. 3. Pat area dry. Cover area with dry, sterile dressing. 4. Ensure that the injured person receives immediate professional medical care.
HEAT BURNS - - FOR A THIRD DEGREE (DEEP) BURN
1. DO NOT PUT WATER OR ICE DIRECTLY ON AN OPEN BURN WOUND. 2. Cover wound with a thick, dry, sterile dressing. 3. Only if it does not cause pain, insulated, dry cold packs may be used over
dressing. Keep dressing dry. 4. Ensure that the injured person receives immediate professional medical care.
BREATHING CESSATION - - VICTIM IS NOT BREATHING (RESCUE BREATHING)
TO BE MOST HELPFUL, THE FIRST FOUR MINUTES ARE CRITICAL. BEGIN IMMEDIATELY.
1. Turn victim on back and if necessary quickly wipe out mouth. 2. Place two fingers under victims chin, place other hand on forehead
and tilt head as far back as possible. This provides an airway. 3. With head tilted back, pinch the nose shut. 4. Give 2 slow breaths. Breathe into victim until chest gently rises. 5. Check for pulse. 6. If pulse is present but person is still not breathing. Continue to give 1
slow breath about every 5 seconds. Do this for about 1 minute (12 breaths).
7. Recheck pulse and breathing about every minute.
8. Continue rescue breathing as long as a pulse is present but person is
not breathing. 9. For a small child or infant, seal your lips tightly around infant’s
mouth and nose. With a gentle puffing action, give 2 slow breaths. Breathe into infant until chest gently rises.
10. Ensure that the injured person receives immediate professional medical care.
IMPORTANT: If the chest does not rise and fall and you are sure you are holding the jaw back correctly, suspect blockage in the throat. With the heel of both hands, give several upward abdominal thrusts to dislodge blockage and resume rescue breathing.
CPR - - VICTIM HAS NO PULSE LIFE THREATENING EMERGENCIES ONLY (CARDIOPULMONARY RESUSCITATION)
1 Feel neck for pulse. Keep head tilted, use middle and index fingers to feel for pulse in neck artery under the angle of the lower jaw.
2 If pulse is not present, start rescue breathing immediately. (See Breathing Cessation on the previous page.)
3 Place victim on back on a firm surface, find hand position on about the center of the breastbone, position your shoulders over your hands.
4 Rock forward exerting pressure down to force blood out of heart (about 1 * “of compression). Release pressure.
5 Compress chest 5 times.
6 Give one slow breath.
7 Repeat cycles of 5 compressions and 1 breathe for about 1 minute.
8 Recheck pulse and breathing for about 5 seconds.
9 If there still is no pulse, continue sets of 5 compressions and 1 breath. Recheck pulse and breathing every few minutes.
10 If two rescuers are present, one should perform rescue breathing and the other should perform cardiac compression activity.
11 Continue CPR until emergency medical professionals arrive.
REMEMBER!
FIRST RESPONSIBILITIES FOR ALL SERIOUS MEDICAL EMERGENCIES:
1 Immediately call 911 to request emergency medial response.
2 Call Campus Security: Haverhill Extension 2222; Lawrence Franklin St. Extension 7499 and Lawrence Amesbury St. Extension 7699 and the Campus Health Center at Extension 3818 to report emergency.
ASSISTING PERSONS WITH DISABILITIES AND SMALL CHILDREN
People with disabilities (impaired mobility, blind, low vision) or who are Deaf and hard of hearing and small children can have additional difficulty dealing with the effects of a disaster. Special care must be provided to help them during a building evacuation and to care for their ongoing needs.
LEARNING ACCOMMODATIONS CENTER: Students with disabilities who might need of assistance during an emergency evacuation should inform Northern Essex’s Security Team each semester and report any changes in their schedule and/or condition during the semester. Students are also requested to inform instructors. Although the Learning Accommodations Center forwards a list to Human Resources and Security, it may not represent all students who may need special assistance.
THE CHILD CARE CENTER:
The Little Sprouts Day Care Center is located in the Haverhill Campus Gym Building. The telephone extension is 3004.
When Elevators are Not Accessible (Power Outage, Fire, etc.):
1 Work with security to check elevators to determine if anyone is trapped between floors.
2 Check bathrooms, classrooms, and hallways to ensure that no person with disabilities needs assistance to exit the building.
3 Security will move persons in wheelchairs during emergencies. In case of extreme emergency (i.e. life threatening circumstances where security has been delayed) persons in wheelchairs on upper floors will need assistance down the stairs. Only in dire emergencies the Building Monitor will assist in recruiting at least two strong people to help a person in the wheelchair down the stairs. Always turn wheelchair so it is lowered down the stairs backwards (facing up the stairs), so the occupant is not at risk of slipping forward out of the chair.
OTHER SPECIAL NEEDS:
1: In an emergency, which causes damage of facilities, small children (visitors) and people with disabilities, may need to be lifted, carried or guided to negotiate around or over fallen debris.
2: Visually impaired and Deaf and hard of hearing persons may require additional support to comprehend and follow emergency evacuation directives.
3: Be aware that small children may want to hide from the commotion of an emergency, therefore putting themselves at greater risk. During an evacuation with small children, form a chain by holding hands and do repeated head counts using a loud voice.
4: In the event of an emergency, an integrated plan will be implemented through our Security Team and Building and Maintenance Department. The Security office maintains a list of individuals who have requested special assistance. These students are required to inform Security of their needs and this list is kept on file in Human Resources.
VIOLENCE/ GANGS
When you become aware of a fight, immediately call security. Do not try to engage in violent acts.
Disagreements, Minimal Danger: Walk in a controlled manner (DO NOT RUN) toward it, so as not to encourage panic. Use a modulated, controlled tone to direct students by name (if possible) to leave the scene. Establish control of the situation. If a fight is taking place in front of a crowd, first take stock of the situation and enlist help from staff. Then, if appropriate (e.g. if the danger is minimal), do the following:
Demand that the combatants stop fighting, and call/send for assistance.
Attend to the victims, call for NECC’S Campus Security: Haverhill Extension 2222; Lawrence Franklin St. 7499 and Lawrence Amesbury St. Extension 7699.
Security will isolate the combatants in separate rooms while maintaining supervision.
Security also may isolate witnesses, friends, and potential gang members in separate rooms to obtain additional timely information regarding the incident.
Disperse any remaining onlookers.
IF A WEAPON IS INVOLVED, TAKE THE FOLLOWING ACTIONS:
Do not try to engage combatants. Immediately call 911 and then call NECC’s Security at see above.
If a weapon was involved, alert security to safely secure it, maintain custody of it in a secure place, until you can turn it over to the police.
DO NOT TRY TO CHASE ANYONE FLEEING THE SCENE. OBSERVE AS MUCH AS YOU CAN AND REPORT YOUR OBSERVATIONS TO THE POLICE AND CAMPUS SECURITY.
SUICIDE ATTEMPT (ON CAMPUS)
Take the followings steps when an individual is attempting or threatening to commit suicide on campus:
CALL SECURITY
NOTIFY THE BUILDINGS MONITOR.
DO NOT LEAVE A SUICIDAL STUDENT ALONE.
TRY TO REMOVE THE STUDENT CALMLY BUT FIRMLY FROM IMMEDIATE MEANS OF HURTING HIM/HER SELF.
IF THE STUDENT HAS A WEAPON DO NOT TRY TO TAKE IT PHYSICALLY OR THROUGH FORCE. ALERT POLICE OR APPROPRIATE LAW ENFORCEMENT OFFICERS.
As soon as possible evaluate the severity of the emergency, engage a supervisor and call the NECC’s Counseling Center at (978) 556-3790.
Professional Assistance will be determined by qualified personnel.
Appendix H: Classroom Technology Checklist
Appendix H: Classroom Technology Checklist
Total AV proposal Contact: John Bonyman 978-988-1592
• 3 Exterior day/night cameras • 9 interior cameras • 1 16-camera multiplexer • 1 16-camera DVR • 1 21-inch monitor • 1 15-inch LCD monitor
Considerations:
• Closet needed to locate the power supply for all cameras • Drop to the network needed to network the DVR • Outlets needed in each location to power the equipment • Will need AC in the ceiling for the 21” monitor at the security desk • These considerations were reviewed by F. Dushame, N. Moran and
D. McAskill and they indicated that none of these issues would be insurmountable, nor would they impose additional burdens on our staff or network
Appendix I: Proposal I
4-12-06 SimplexGrinnell 35 Progress Ave Nashua, NH 03062 Northern Essex Community College Lawrence Campus Lawrence, MA 01841 RE: CCTV, access control, asset tracking Dear Sir/Madam, Thank you for choosing SimplexGrinnell as a potential security system integrator for the protection of your students, faculty, and possessions at your Northern Essex Community College Lawrence campus. I would like to take a moment to explain the integrated security system features and design.
The C•CURE 800/8000 is a scalable security management solution encompassing complete access control and advanced event monitoring.
Unlimited Scalability C•CURE 800/8000 provides users with a scalable access control solution that lets them easily add functionality and increase capacity as their security needs grows.
Complete Integration with Unlimited Applications Reaching beyond traditional security, C•CURE 800/8000 provides integration with critical business applications including: CCTV and digital video, visitor management, ERP HR/time and attendance, and third party devices such as fire alarms, asset tracking, intercoms, burglar and other alarms.
Easy to Network C•CURE 800/8000 client workstations and iSTAR controllers can be placed directly on an existing network and across a WAN. ISTAR controllers support dual network and Dynamic Host Communication Protocol (DHCP), easing connectivity to most existing networks.
Open Architecture Support The open architecture design of C•CURE 800/8000 ensures universal support and enormous system flexibility. As such, C•CURE 800/8000 interacts with industry standard databases, video recorders and cameras, and networks.
Appendix I: Proposal II
C•CURE FOUNDATION SECURITY FEATURES
Event and Alarm Monitoring Database Partitioning CCTV Integration Local and Cluster Anti-passback with iSTAR Elevator Control Enhanced Monitoring Station with Split Screen Views Alternate and Extended Shunt by Door Escort Management Intrusion Zones/Keypad Commands* Single Subscriber Email and Paging Enhanced IT-based Password Protection N-man Rule and Occupancy Restrictions Open Journal Data Format for Enhanced Reporting* Automated Personnel Import ODBC Support Windows® 2000 Professional, Windows Server 2003, Windows XP
Professional for Servers Field-Level Audit Trail Cardholder Access Events Muster/De-muster
C•CURE EXTENDED APPLICATIONS C•CURE ID Badging Solution Integrated Digital Video with Alarm Management Central Monitoring Guard Tour Bi-directional Serial Interface Broadcast Messenger (Unlimited Paging) Visitor Management Systems Area Lockout Global Anti-passback with iSTAR Failover Redundancy LAN/WAN Asset Management and Hands-free Access Control Real-Time API Licensing Advanced Door Monitoring Carpool Anti-passback Advanced Geographical Information System (AEGIS)
ADVANCED ENTERPRISE CAPABILITY
iSTAR Install through DHCP Dual Network Support with iSTAR Web Architecture for Personnel Database Administration Advanced Integration with Many ERP Systems
C•CURE® NetVue Integrated Digital Video
C•CURE NetVue is an option within C•CURE 800/8000 that provides seamless integration with a variety of digital video management systems (DVMS). This integration not only allows users to tie an event generated on C•CURE 800/8000 to a video clip, but also to automatically activate events based on alarms received from the DVMS
Integrated access control and digital video for enhanced security Support for multiple DVMS system Supplied is:
American Dynamics — Intellex®
• View live and/or recorded video from multiple cameras via pop-up
windows • Pan/Tilt/Zoom (PTZ), iris and focus controls via switcher • Operator and action triggered support for PTZ presets and patterns
based upon event, alarm, input* or Video Tour (Intellex only) • Video Tour start and stop time included in journal report (Intellex and
NICE only) • Replay up to 4 cameras – same time interval - in quad format (Intellex
only) • Display up to 4 live video windows on event activation • Multiple video window formats — toggle between regular (1x) and large
(4x) • User-selectable positioning/anchoring of windows • Security features ensure that the original recorded video cannot be
altered in any way (Intellex only) • Supports operator restrictions based on cameras and video operations • View live video from cameras represented by camera/dome icons on
maps • View recorded video clips from event tiles on monitoring station
Intellex® Digital Video Management Systems (CCTV) • Gain the ability to multiplex, detect alarms and events, record video,
audio and text, and much more • Set dome presets, patterns and configurations right from the Intellex GUI • Search for specific clips using video analysis tools and advanced text • Operate Intellex like a virtual matrix via Network Client™1 with CCTV
keyboard-based camera control and an expanded capacity to stream video simultaneously from multiple cameras
• React faster to potential emergencies with immediate email notification of system events and alarms
• Customize camera views for flexible monitoring • Respond to events with alarm-triggered dome positioning
• Record higher frame rates per second for certain cameras and assign the
remainder to less critical cameras • Easily export video, audio and text to CD-RW or DVD+RW with one click
of the mouse • Store over 9 times more video than MPEG-4 and MJPEG-based systems
using patented American Dynamics Active Content Compression (ACC) technology
• Use 3rd party applications—such as access control from Software House and Kantech as well as video forensics, virtual matrix, remote monitoring and more—integrated with Intellex via the powerful API
Asset & Personnel Tracking
The AXCESS asset and personnel tracking system combines asset and people identification with the ability to functionally link an asset to a person. AXCESS active RFID tags placed on assets and people allow strategically positioned readers to automatically track and monitor movement throughout a facility without human interaction. By linking an asset ID to an employee ID, people can carry their laptops or tools with them, allowing employees to forego physical searches.
Benefits of the ActiveTag asset and personnel tracking system:
Greater visibility within the facility Increased security Greater control of critical IT assets Added convenience with hands-free identification Easily installed on existing network infrastructure Integrated network digital video allows for automatic recording of a
triggered event
Industries using ActiveTag asset and personnel tracking:
Corporate facilities Government facilities Prisons Warehouses and distribution yards Airports Hospitals
This flexibility of the system comes from the use of dual frequencies for tag wake-up and data transmission; low frequency (LF) on wake up (132 kHz) and high frequency (HF) for transmission (315 MHz or 433 MHz). Tag transmission at HF encounters minimal interference and penetrates all materials except metal, enabling reliable tag transmission. This also enables long range tag reads at distances over 35 feet using omni-directional antennas, hence no line of sight required.
The AXCESS tracking system provides unique features such as multi-tag read which allows for multiple tags to be read simultaneously, and Functional
Linkage™ which permits decision and control based on tying two or more tag reads together (e.g., person to laptop, driver to vehicle, trailer to cargo, etc.)
The AXCESS system can be easily integrated into most any system. Numerous standard communications protocols are currently supported, including serial (RS-232), network (Ethernet TCP/IP) and Wiegand (SIA 26-bit standard). However, the system can easily be adapted to virtually any standard or proprietary communications protocol.
How the System Works
The AXCESS ActiveTag system is a wireless RFID tag communications system comprised of activators, activation antennas, receivers and small, battery powered radio transponders or “tags”. In a typical installation, the tag is awakened by a low frequency (LF) 132 kHz radio activation signal generated by a small radio transmitter, the activator, connected to an antenna located in the pavement, in the ceiling or wall, above a doorway, etc. Upon activation, the tag transmits a high frequency (HF) radio signal (either 315 MHz or 433 MHz) containing, at a minimum, its preprogrammed ID number that uniquely identifies the source of each transmission.
Receivers convert the tag signals into data and then pass the information on to a host computer or controller running application software. Numerous standard communications protocols are currently supported, including serial (RS-232), network (Ethernet TCP/IP) and Wiegand (SIA 26-bit standard). However, the system can easily be adapted to virtually any standard or proprietary communications protocol. The receiver also supports user configurable decision logic, relay control and output filtering capabilities.
System Components
Asset Tags – The many different asset tags are high performance active RFID tags based on patented automatic identification technology. The tags can be affixed to virtually any asset (laptops, computers, peripherals, electronic equipment, pallets, inventory items, etc.) for effective long-range asset tracking throughout the enterprise or supply chain.
Antenna – There are different antennas available for different applications. Each antenna connects directly to the Activator to create discrete coverage zones for a variety of applications including asset and personnel tracking.
These three major components plus the cameras to be installed in strategic locations around campus make up the integrated security package proposed by SimplexGrinnell. The system components referenced works as one collective unit to help secure the environment that it is intended to protect. The design which SimplexGrinnell has completed takes into consideration immediate concerns by the facility personnel, the need for possible future expansion, and the reliability of one of the industries premier provider of low voltage integration packages.
System in action scenario #1:
Asset tag is fixed to particular college possession (i.e. HD projector). The asset tag is programmed as a stationary device. This possession is removed from its class room and is now in motion, passes near an asset activator (antenna). A camera nearest to the asset locator will be triggered to a pre-programmed position, also to record, by the signal sent from the asset locator receiver to the C*Cure 800 card access system. The C*Cure access system will then lock the closest exit or exits, enabling security to retrieve the possession in motion.
System in action scenario #2:
Facility locks up for the night at 10:00 p.m. A disgruntled student (s) hides in the facility wanting to vandalize expensive equipment. Once this student is in the field of view of any camera, that camera can trigger an alarm message to be sent directly to security, simultaneously start the recording process in the DVMS. If this system is viewed remotely over the network it may also aid in providing information as to exactly how many vandals are in the building. Allowing security to communicate the situation to the responding authorities before they arrive.
System in action scenario #3:
Having access control devices located throughout a facility will help manage where students, faculty, and unwanted visitors can traffic themselves. It also would help track individuals that may be on a watch list (i.e. student may have an overdue tuition, may be suspended, or worse, have an arrest warrant). If the local authorities have communicated that they are looking a particular individual that may work for, be enrolled in classes, or contracts in the facility, a tracer can be placed on there prox card used to gain access. This will enable a message to be sent to security to alert them to where this person may be, and it can deny them the access to the area.
Though we wish these scenarios upon no entity they are and can become a reality. These (3) scenarios are only a small fraction of the benefits of an integrated security system. The possibilities are endless. A great business man once said, “What the mind can conceive, the mind can achieve.” In Closing I would like to take the opportunity once again to thank Northern Essex Community College for considering SimplexGrinnell as there one source security system integrator.
Regards,
Bill Reilly ESSR SimplexGrinnell Nashua, NH 03062 Tel: 603-521-1152 Fax: 603-598-2567
*Some of the text, content, and materials contained within this documentation is derived from Software House, American dynamics, and Axcess Inc publications posted on there websites.
Appendix I: Proposal III
Appendix I: Proposal IV
Appendix J: Proposal Matrix
Special Bid and Contract Terms Scope of Work: This bid covers the security service required by
Northern Essex Community College (hereinafter “the College”) from July 1, 2001 to June 30, 2004 with a two (2) year option to renew at the rate bid in the base contract. The option to renew must be mutually agreeable to both parties.
Bid will be submitted on a cost per hour basis per category of security position and cost per mile for vehicle use. Note the minimum acceptable bid will be $7.00 per hour for guards, $8.00 per hour for Sergeant and $10.00 per hour for the supervisor of Security. These hourly rates represent the minimum rates that will be paid to the contractor’s employees exclusive of fringe Benefits. No overtime or holiday rates will be accepted.
Bid Rate: Haverhill, Campus, 100 Elliott Street, Haverhill, MA 01830 Security Guard __________per hour Security Sergeant __________per hour Supervisor of Security __________per hour Mileage __________rate per mile Total: __________ Lawrence Main Campus, 45 Franklin Street, Lawrence, MA 01840 Security Guard __________per hour Security Sergeant __________per hour Supervisor of Security __________per hour Mileage __________rate per mile Total: __________ Lawrence Extension Campus, 78-80 Amesbury Street, Lawrence, MA Security Guard __________per hour Security Sergeant __________per hour Supervisor of Security __________per hour Mileage __________rate per mile Total: __________ Grand Total: ________________
Appendix K: Contract
Haverhill, Massachusetts: The main campus of Northern Essex Community College is located at 100 Elliott Street, Haverhill, Massachusetts 01830 and is on 110 acres consisting of seven (7) buildings which total 326,000 square feet of space and also includes over 1,600 parking spaces. Lawrence, Massachusetts: The main campus in Lawrence, Massachusetts is located at 45 Franklin Street, consisting of one (1) building totaling 60,000 square feet with 140 parking spaces. The extension campus is located at 78-80 Amesbury Street, Lawrence, Massachusetts consisting of one (1) building totaling 20,000 square feet with 80 parking spaces. 1.1. Patrol and police the campus area and all buildings and facilities
situated therein. 1.2 Control/direct traffic and enforce traffic and parking regulations,
as directed. 1.3. Lock and unlock, dog and undog various doors as directed. 1.4 Turn on and extinguish lights and necessary mechanical devices
as directed. 1.5. Respond to incidents of fire, theft, vandalism, and all other types
of suspicious, wrongful, or unlawful acts, including unauthorized and unlawful entry upon or use of grounds. Complete the necessary reports as required.
1.6. Monitor security and fire alarm systems. 1.7. Report any hazardous condition, as directed. 1.8. Prepare reports of any accident, fire, unlawful act, etc., as
directed. 1.9. Fly the United States flag and Commonwealth of Massachusetts
flag, as directed. 1.10. Provide courier service to include bank deposits, mail pickup
and delivery of packages and priority mail, etc. Courier service will be provided using security vendor’s vehicle and payment will be made by
1.11. To patrol the campus during peak use.
1.12. Staff College switchboard and central security station, (on an
as-needed basis).
1.13. Record College visitors in Visitors’ Log, as directed. The Contractor’s personnel assigned to the College shall be responsible to the Superintendent of Buildings and Grounds, who shall stipulate the specific tours and duties to be performed. The Contractor shall accept orders from the Superintendent of Buildings and Grounds or College employee of higher authority, as such orders may emanate under special circumstances or in emergencies. Instructions, notices, memoranda and similar communications to general assignments shall be signed by the Campus Supervisor of Police for purposes of authorization.
1.14. The normal coverage for the security force at the Haverhill
Campus, which is to be provided by the security vendor on a 52-week a year basis, is as follows:
Days/Hours 11 PM–7 AM 7 AM–3PM** 3PM–11PM*** Monday 2 Guards 3.5 Guards 2.5 Guards Tuesday 2 Guards 3.5 Guards 2.5 Guards Wednesday 2 Guards 3.5 Guards 2.5 Guards Thursday 2 Guards 3.5 Guards 2.5 Guards Friday 2 Guards 3.5 Guards 2 Guards Saturday 2 Guards 2 Guards 2 Guards Sunday 2 Guards 2 Guards 2 Guards * It should be noted that this schedule is an approximation of the
College’s needs and is provided for bidding purposes only. On occasions, less coverage may be required and on the events scheduled on campus and also during peak enrollment periods, as well as the needs of the satellite campuses.
** The campus Supervisor of Security is included in this count. 1.15. Security Staffing for the Lawrence Campus (Franklin Street and
Amesbury Street) is as follows:
FRANKLIN STREET: Fall & Spring Semesters: Monday through Thursdays: 1 Supervisor & 2 Guards 7:00am – 3:00pm 1 Supervisor & 1 Guard 3:00pm – 10:00pm 1 Guard 5:00pm – 10:00pm Fridays: 1 Supervisor & 2 Guards 7:00 – 3:00pm 1 Supervisor & 1 Guard 3:00pm – 6:00pm Saturdays: 1 Supervisor & 1 Guard 7:00am – 5:00pm Summer: 1 Supervisor & 1 Guard 7:00am – 3:00pm 1 Supervisor & 1 Guard 3:00pm – 10:00pm 1 Guard 5:00pm – 10:00pm Spring Vacation & Semester Break: 1 Supervisor & 1 Guard 7:00am – 3:00pm 1 Supervisor & 1 Guard 3:00 – 10:00pm
AMESBURY STREET:
Fall & Spring Semesters: Mondays through Thursdays:
1 Supervisor & 1 Guard 7:00am – 3:00pm 1 Supervisor & 1 Guard 3:00pm – 10:00pm Fridays: 1 Supervisor & 1 Guard 7:00am – 6:00pm Summer: 1 Supervisor & 1 Guard 7:00am – 3:00pm 1 Supervisor & 1 Guard 3:00pm – 10:00pm Spring Vacation & Semester Break: 1 Supervisor & 1 Guard 7:00am – 6:00pm
Please Note: It may become necessary to keep the Amesbury Street Building open later in the evening during vacations and breaks. Also, classes may be provided at the Amesbury Street location on Saturdays. ALL Security staff must be in appropriate uniform at all times while on duty.
2. Bidder Requirements:
2.1. Bidder shall be fully licensed under the laws of the
Commonwealth of Massachusetts. A copy of such license shall be submitted to the College if awarded the contract. Bidder shall have been engaged in the business of providing uniformed security service, similar in nature and scope to that provided by this contract, for a minimum of five (5) years. In connection with previous contracts, bidder shall submit a statement citing in detail, examples of the types of service rendered, operating methods, requirements, and manner of maintaining proper supervision and inspection of services rendered, as well as the names of such firms or institutions.
3. Preliminary Inspection: Before submitting bid, bidder shall
visit site to become familiar with all conditions involved (See Bid Proposal regarding pre-bid meeting).
4. Award: Award will be made to one Contractor on a total award basis.
The College reserves the right to reject any or all bids wholly or in part, to waive technical defects, and to make an award in a manner deemed in the best interest of the College.
5. Payment of Services: 5.1. The Contractor shall pay all salaries, taxes, fringe benefits,
etc., including but not limited to expenses of equipment and cost and maintenance of uniforms for its employees assigned to the College.
5.2. The Contractor shall render monthly-itemized bills to the
College. The College will pay the Contractor monthly in arrears for services performed under this Contract.
5.3. Additional security service personnel or emergency personnel
required by the College for duty at the College or at special functions at nearby sites shall be charged at the contract price, and billed monthly in arrears. The Contract shall comply with the College’s additional requirements.
5.4. In the event that appropriations from the Commonwealth of
Massachusetts are not sufficient, in the sole judgment of the College, to cover and continue the monthly charges and level of staffing and services as described herein, the College and the Contractor by mutual written agreement may reduce staffing
and services proportionately to that level which the College determines it can afford through such appropriated funds.
6. Supervision:
6.1. The Contractor shall assign a campus Supervisor of Police to the College on the 7 a.m. to 3 p.m. shift weekdays and for eight (8) additional hours per week to supervise other shifts. In addition, by mutual agreement a Sergeant of Campus Police may be assigned to the 3 p.m. to 11 p.m. weekday shift. The supervisor shall be at least a high school graduate or possess an equivalency certificate
6.2. The Contractor shall notify the Superintendent of Buildings
and Grounds or other administrative officers of the College at least forty-eight (48) hours in advance before the removal of a security site supervisor from the installation. Whenever such removal is not at the request of the Superintendent of Buildings and Grounds, the College shall interview and approve the new supervisor, the new security site supervisor shall work at least three (3) days with the current order to become thoroughly familiar with his/her duties and this expense shall be borne by the Contractor. The College reserves the right to require the Contractor to remove any Contractor employee and bar him/her from the campus.
6.3. The Contractor shall provide for one (1) or more supervisors
not normally assigned to the College to visit the campus for an inspection tour at irregular intervals and times for a minimum visit of one (1) hour. Such visits are to be made not less than once weekly. This expense is to be borne by the Contractor. Such supervisors shall conduct bimonthly training sessions for their security personnel. The Superintendent of Buildings and Grounds shall be advised of the nature of each training session and the College will have the opportunity to recommend the area(s) of training.
7. Security Duties:
7.1. The Contractor shall, within thirty (30) days from notice of
award of the contract, complete a security survey of the campus and buildings and submits a written report of same, including recommendations for a complete security program.
7.2. The Contractor shall provide all necessary and special services
as required and shall make any and all necessary arrangements with the Superintendent of Buildings and Grounds or other administrative officers of the College to guard the premises completely, properly, efficiently, and tactfully against deviation from any City, State, or Federal laws or College rules, regulation or policy relating to this subject.
7.3. The Contractor, in liaison with the Superintendent of Buildings
and Grounds, shall prepare a manual delineating all the duties of its Security Personnel.
7.4. The Contractor shall inspect all fire fighting equipment
monthly and submit a report thereafter.
7.5. The Contractor shall insure that all employees, when on duty at the College, shall wear uniforms appropriate to the season and conforming to specifications outlined below. Any deviation for any reason must be approved by the Superintendent of Buildings and supervisor to inspect the appearance of assigned security personnel to insure that they adhere strictly to the recommended uniform, requirements specified herein.
7.5 (a) Blue knit single-breasted blazer/jacket; White broadcloth shirt/white blouse; Tie; Grey plain trousers/slacks;
Woven or embroidered emblem may be worn on or over the left breast pocket, or metal shield may be worn or other suitable mutually acceptable mode of identification; Matching wool reefer type overcoat in winter months and appropriate uniform raincoats as necessary black gloves as necessary; black, shineable, sensible shoes.
The College reserves the right to approve all uniforms.
7.5 (b) Personal Hygiene All security personnel shall be neat in appearance and Engage in practices of good personal hygiene.
1). Male officers who are clean shaven must insure that they appear clean shaven while on their tour of duty. Beards, moustaches, and sideburns shall be clean, trimmed, and neat in appearance.
7.6 The Contractor agrees to furnish officers with flashlights,
batteries, and reflective safety vests for patrol and traffic duty, as needed.
7.7 Untrained or inexperienced officers will not be used on
campus duty. Each newly assigned officer will, prior to performing regular duty, be trained by performing at least five (5) tours of duty at the College as an extra officer. He/she will be supervised and instructed in the operation of doors, lights, fire and door monitors, instructions to officers, switchboard operation, and all other officer duties by an experienced regular officer or supervisory officer. The Contractor shall bear the responsibility for assuring that all security personnel have successfully passed training in generic security authority/legal parameters within which the security officer may function.
7.8 No officer will be assigned to staff the College switchboard
and central security station without continuous supervision of an experienced officer until he/she has completed both the training period specified in foregoing paragraph 7.7, and has received at least two (2) training sessions under the direction of the College’s chief telephone operator and has been approved by such operator for switchboard duty.
7.9 In the event of vacations, illness, or discharging employees,
the Contractor guarantees to provide the contracted coverage with experienced backup personnel.
7.10 The Contractor guarantees that the personnel provided to
the College have been thoroughly investigated and found to be of good character. If requested, prior to assignment of duty at the College within seven (7) days after assignment, the Contractor must submit to the Superintendent of Buildings and Grounds information as to the previous experience, employment or other records of any person assigned to duty at the College. The College shall be the sole judge as to the acceptability of a person assigned by the Contractor, and no person shall be assigned to duty at the College after the Contractor has been advised by the College that said person is not acceptable. Normally, the Superintendent of Buildings and Grounds shall determine the acceptability of the above-mentioned person(s) or in the absence of the Superintendent of Buildings and Grounds, the Vice President of Administrative Services shall so determine.
7.11 The Contractor shall provide personnel whose mental health
and physical condition are adequate to perform the duties assigned.
7.12 No person shall be assigned who is under eighteen (18) years
of age or over sixty-five (65) years of age or who is connected with the college in any way, except when conditions/circumstances warrant upon the review and approval of the Vice President of Administrative Services. Maximum age requirement may be waived if the employee otherwise qualifies. An internship program with approval/cooperation of the Vice President of Administration, the Coordinator arranged with the written consent of all parties. Individual candidates will be reviewed/screened and hired at the discretion of the Superintendent of Buildings and Grounds.
7.13 The Contractor agrees that within the first sixty (60) days of
providing services under this contract, all security personnel shall have achieved basic first aid certification/CPR and that future newly assigned personnel shall receive basic first aid certification/CPR within sixty (60) days of assignment to duty at the College. In addition, one shift member for first and second shift, Monday through Thursday and first shift on Friday and Saturday shall be a currently certified EMT.
7.14 Under no condition shall the Contractor employ a current
employee or student of the College except as applies in Section 7.12 to perform any type of work under this contract.
7.15 The Contractor shall assign persons who understand, speak,
read, and write English. In addition, every effort shall be made to employ security personnel who understand and speak Spanish, especially at the Lawrence Campus.
7.16 The Contractor shall instruct its employees to adhere fully to
all instructions, schedules, and orders issued by the Superintendent of Buildings and Grounds, including staff schedules, work schedules, College policies, rules and regulations, etc., and shall see that its employees perform all duties stipulated by the Superintendent of Buildings and Grounds in accordance with the provisions of this agreement.
7.17 Instructions, notes, notices, etc., relating to officer
assignments shall carry this signature of the Superintendent
of Buildings and Grounds in accordance with the provisions of this agreement.
7.18 The Contractor shall not permit any person assigned to the
College to provide him/herself with any unauthorized supplemental or personal equipment such as chemical agent devices, firearms, knives, or other non-standard items of similar nature or purpose while on duty at the College.
7.19 The Contractor shall have its own central office staffed 24 hours a day or a current posted schedule available to the College citing Contractor supervisory personnel on call. Answering services shall be acceptable under the following conditions: 1) Answering services must be provided with a current schedule of the supervisory personnel on call and 2) Emergency response of supervisory personnel on call MUST BE RECEIVED BY THE COLLEGE ASAP, time NOT TO EXCEED ONE HOUR.
7.20 The College shall:
(a) State location of telephone to be used in line of duty;
(b) Provide portable communication radios for roving
security Personnel;
(c) Supply copies of College regulations applicable to faculty, staff and students, emergency response policies and procedures;
(d) Supply listing of acceptable identifications as
necessary;
(e) Supply a limited list of College administrative personnel and ways of reaching same in case of emergency;
(f) Supply officer(s) with schedule of daily activities to
which the public or special groups are expected to attend with specific instructions, if any;
(g) Decide when changes in the foregoing may be
instituted as experience dictates after the system is in effect and after conferring with the Contractor;
(h) Supply watch clocks for campus patrol;
(i) Supply report forms; forms may be adjusted or
changed if conditions warrant; and
(j) Provide parking facilities on-campus for the Contractor’s assigned employees when they are on duty at the College.
7.21 Each security officer must sign in and sign out when reporting for duty and when leaving at the end of the work day.
7.22 The College may request the Contractor to immediately
remove any security officer from the College whose conduct or appearance has been determined by the College to be unsatisfactory.
7.23 The Contractor shall make no alternation nor erect any sign
on the premises of the College without specific written authority from the College.
7.24 Reports will be required as prescribed by the College. In
addition, special reports will be required on major activities/occurrences.
8. Insurance:
8.1 The Contractor shall provide, throughout the term of this
contract and at no expense to the College policies of insurance which cover all customary risks applicable to security services in its own name as insured and as protection for the College in relation to all performances as the result of this Contract.
8.2 The Contractor shall provide evidence of the following
insurance coverage:
(a) Workman’s Compensation General Liability Automobile Liability Fidelity Bond
8.3 Workman’s Compensation and General Liability, including:
(a) Bodily injury: To a person other than a Contractor’s employee caused by all operations for which the Contractor may be liable. Limits: $500,000 per person and $1,000,000 per accident.
(b) Property damage: Damage to property caused by all
operations of the Contractor for which he/she may be liable. Limits: $250,000 per accident and $500,000 aggregate.
(c) Personnel liability: For libel, slander, defamation of character, false arrest, false imprisonment, improper detention or malicious prosecution committed by the Contractor or by anyone acting on behalf of his/her corporation, in the conduct of business. Limits: $200,000 per person and $1,000,000 per incident.
Automobile Liability: For all owned, hired, or non-owned automobile provided the vehicle is being used in the business of the Contractor’s company. Limits: Bodily injury: $500,000 person and $1,000,000 per occurrence. Property damage: $250,000 per occurrence. Fidelity Bond: All Contractor employees must be insured against dishonest or fraudulent acts committed by any Contractor employee wile acting within the scope of their duties. Limits: $500,000
8.3 All insurance policies required herein shall contain the following provision or its equivalent with the same meaning as intended:
The insurance company waives any right of subrogation against the College, the Massachusetts Board of Regents of higher Education, or the Commonwealth of Massachusetts which may arise by reason of any payment under this policy.
8.4 Notwithstanding any other provision of this Contract to the contrary, the Contractor shall hold harmless and indemnify the College for any liability arising from the acts or omissions of all persons directly or indirectly employed by the
Contractor in connection with this Contract or the services provided for herein.
9. Laws: 9.1 The Contractor shall keep itself fully informed of and in full
compliance with all Federal, State, County and Municipal laws, orders, ordinances, rules, policies, procedures and regulations, including but not limited to any OSHA regulations and health codes, Drug-Free Workplace Act as well as those pertaining to affirmative action, equal employment opportunity and non-discrimination as they pertain in any manner to the conduct of the work to be performed under this contract.
9.2 This Contract shall be governed by the laws of the
Commonwealth of Massachusetts.
9.3 This Contract is not assignable for any reason without the prior written authorization of the College.
9.4 This Contract cannot be waived, added to, or modified orally;
and no waiver, addition or modification shall be applicable or valid unless in writing and signed by the official representatives of both the College and the Contractor.
9.5 Where days are indicated to be counted following or
preceding notices sent or made to either party, such days shall be counted from and including the day of receipt at the appropriate address as evidenced by the U.S. Postal Service Return Receipt or signed and dated receipt in the case of delivery by hand.
9.6 All personnel assigned to the College shall be a direct
employee of the Contractor and the Contractor shall be responsible for the direct control and supervision of all such personnel and for their employment and discharge. Neither the Contractor nor any of its employees shall be considered to be nor represent themselves as agents of the College, except as specifically authorized for reason of enforcement of the so-called “Trespass Law or similar laws.”
10. Termination
10.1 This Contract may be cancelled by either party upon receipt
of thirty (30) days written notice. The College reserves the right to add or delete hours of security services based on the needs of the College to cancel that part of the Contract.
10.2 In the event of default by the Contractor of any provision of
this Contract, the College shall have the right to terminate this Contract effective on the thirtieth (30th) day following Contractor’s receipt of written notice of default. The College may give thirty (30) days to allow the Contractor to cure the breach. Failure to do so shall result in automatic termination of the Contract.
10.3 The College may terminate this Contract at any time without prior notice if the Contractor becomes bankrupt or financially insolvent as determined in good faith by the College or if a receiver or other similar officer shall be appointed as the result of voluntary or involuntary action to take charge of the affairs of the Contractor in any respect or if any assignment shall be made of the property if the Contractor undergoes such voluntary or involuntary corporate re-organization as to materially change the nature of its business operations and established corporation.
10.4 The right to terminate shall be in addition to any and all
other legal remedies. No waiver by the College of full performance of this Contract by the Contractor in any one (1) or more instances, whether known or not, shall be deemed a waiver of the right to require full and complete performance of this Contract thereafter or of the right to terminate this Contract in accordance with the terms herein stated.
11. Van Service for Northern Essex Community College
The successful bidder will provide the following transportation service to Northern Essex Community College at not additional cost throughout the term of the Contract. The Contractor will make available at least two (2) vans, as needed, and duly qualified to shuttle students, faculty, administrators and or other designated individuals that have been previously authorized to use this service. Said van shall meet specific criteria set by Northern Essex Community College (see attached). The Administration of the College will schedule use of the vans on a daily, weekly and monthly or on an as-needed 24 hour, 7 days-a-week basis. Van service will be conducted between the Haverhill and Lawrence campuses, extension sites an/or other specified sites determined by the Administration of the College. The Administration of the College will provide the Contractor with transportation routes. At certain times of the year, it is anticipated that this service would be curtailed to some degree. For example, it is understood that during semester breaks, Northern Essex Community College is on an alternate schedule and thus, a reduced transportation plan would be in place. All costs associated with the
insurance, repairs, maintenance and overall upkeep of the vans remains the sole responsibility of the Contractor. If for whatever reason a van(s) is not in service, whether for repairs or not, the Contractor will put in place a replacement van suitable to the Administration of the College. An appropriate logo displaying the name of the College in conjunction with the name of the Contractor will be painted on the vans at the Contractor’s expense. The Contractor will comply with all licensing requirements of the Commonwealth, and provide copies of said licensing (Driver’s license, Commercial Driver’s License) to the Administration of the College. Any and all liability arising from the use of the vans is the responsibility of the Contractor.
Van Specifications
1. The vans will be models 1997 or newer and have a designated
capacity of at least fifteen (15) riders. The vans shall be kept upgraded during the length of the contract and the College retains the right to accept or reject all vans in use.
2. The Administration of the College will select the color, model and
manufacturer jointly with the Contractor, however, the College reserves the right of the refusal at all times.
3. The vans will display the following language – “(Contractor Name)
Proudly Serving Northern Essex Community College” – on both sides and on the rear of the vehicles.
4. The vans shall be serviced and maintained in compliance with all
applicable Federal and State Laws, including but not limited to, Massachusetts State law and regulations (540 CMR 7.00 Minimum Standards for the Construction and Equipment of School Buses), the provisions of the Americans with Disabilities Act, and Northern Essex Community College rules and regulations.
5. The Contractor’s personnel will be appropriately trained and
licensed to operate the vans and any equipment therein, including but not limited to, communication devices and van lifts.
6. The Contractor will be responsible for performing a CORI and SORI
checks. A letter certifying compliance shall be sent to the College.
7. The vans will be equipped with a state of the art, tow-way communications device.
8. The Contractor’s personnel will be certified in CPR, and will
maintain this certification throughout the life of the Contract.
