Process Flow chart: Credit Repair Procedure

NO

SI

Customer information and credit report

Save credit

report and

personal

information

Processing

Customer accepted service

condition?

SI

Customer just need

create credit?

Send customer alert / reminder

-Case status -Pending documents

-Web access information

Recurrent call / reminders

-Service offer

NO

Send negative items for investigation to the

credit bureaus

Credit bureaus

investigation

response letters

All negative items

eliminated?

NO

Case status report

Send the customer to open new bank accounts

Detailed report

Customer’s online access

SI