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ProCare 7SERVICE FROM STRYKER
Surgical outcomes should never be compromised by equipment failure in the operating room.
Dedicated ProCare Center
SORN® Remote Device Management System 7 Connection Overview
Stryker Service Center
ProCare 7SERVICE FROM STRYKER
Call us Toll Free for more Information:Stryker Service Center 1-800-311-4521E-mail: [email protected]
Preventative maintenance is the key to avoiding:• Failure in the OR• Surgeon irritation and impatience• Staff frustration and stress• Risk to patients and staff• Liability
Stryker’s SORN Technology provides a safe and secure connection from your Stryker System 7 devices to our Stryker support teams. Combining this technology with our ProCare® programs allows Stryker to provide a pathway to a Virtual Tech through enhanced responsiveness, information, and reliability.
Benefits
SORN Connection - With purchase of System 7, you may connect and register with SORN. This will allow Historical Data to be stored for future benefits with SORN Remote Services.
SORN Remote Services - Expedited repairs; monthly report of recommended PM’s based on usage and monthly report of recommended battery replacements.
Priority Service - Priority SORN technical center and email communication.
Original Stryker ComponentsNearly all components that are used to repair our instruments are either made by Stryker or by vendors under contract to manufacture them only for Stryker.
Mail in preventative maintenanceEquipment covered under ProCare can be sent in for preventative maintenance on a schedule convenient to you. Powertools will be tested against performance specifications. Equipment not meeting specifications will be serviced accordingly and returned to your facility.
Technician VisitsWorking around your busy surgery schedule, your powered equipment will be inspected on-site. Poorly performing equipment will be removed from service and repaired at the Stryker service center.
7110-120-000 UniversalBattery Charger
CustomerEthernet Cable
ProCare SORNService Support
MAC AddressLabel
CustomerFirewall
SecureInternet
Device initiates connectionperiodically to send data.
How SORN® worksSystem 7 Data Transfer Description
Stryker Repair Center ProCare Gold ProCare Platinum
Original Stryker Components
All Repairs Pass Our Strict Quality Inspection Procedure
Loaners
Free Loaner Freight
Stryker Service Guarantee (180 days)
ProCare Extended Service
Mail In Preventative Maintenance
Eliminate P.O.’s
Fully Covered/Fixed Repair Costs
Flexible Payment Options
Paid Freight on Repairs
On-Site Technician Visits
Pre-Scheduled Inspection Visits If Purchased
Staff Training at Visits If Purchased
Loaners brought with Technician If Purchased
SORN Connection*
Phone Installation Support If Purchased
Retention of Historical Data If Purchased
SORN Remote Services**
Monthly Report of recommended PM’s based on Usage If Purchased
Monthly Report of recommended Battery Replacements If Purchased
Expedited Repairs If Purchased
Access to SORN Priority Center If Purchased
Priority SORN Phone Line If Purchased
Priority SORN Email If Purchased
Battery Replacement Services
Battery Replacement Coverage If Purchased
*Installation and connection to SORN is available for all System 7 Customers.
**ProCare 7 Platinum Coverage subscribes you to SORN Remote Services benefits.
Stryker handpiece usage data is downloaded to the battery pack.
Stryker handpiece and battery pack usage data are downloaded to the Universal Battery Charger during the normal charging sequence.
Device usage data (a minimal 1-2K data packet) is sent via secure Internet connection to ProCare SORN Service Support.
NO PATIENT DATA IS EVER COLLECTED OR EXCHANGED.
The Platinum Guarantee:• ImprovedReliability
•TotalCostofOwnership
•SORNTechnology
•PredictiveMaintenance
www.stykerprocare.com
Stryker Instruments4100 East Milham AvenueKalamazoo, MI 49001 USAt: 269 323 7700 f: 800 999 3811toll free: 800 253 3210www.Stryker.com
The information presented here is intended to demonstrate the breadth of Stryker product offerings. Always refer to the package insert, product label and/or user instructions before using any Stryker product. Products may not be available in all markets. Product availability is subject to the regulatory or medical practices that govern individual markets. Please contact your Stryker representative if you have questions about the availability of Stryker products in your area.
Products referenced with TM designation are trademarks of Stryker. Products referenced with ® designation are registered trademarks of Stryker.
Literature Number: 9100-001-567 Rev. NoneUnDes/P.S.
Copyright © 2011 StrykerPrinted in USA
ProCare 7SERVICE FROM STRYKER
Keep your Powertools running at optimum
performance and put a cap on service
costs with our ProCare Service and Support
Program. This program is designed to help
you budget costs, proactively maintain your
equipment, and minimize system down time.
