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There can always be problems at work and employers need staff who can spot a problem coming, solve it and also prevent problems happening in the first place. This Challenge will help you.
PROBLEMS AT WORK ARE NORMAL
Think of 3 different problems which could happen at work under the following categories:
Problems with
equipment
Problems with staff
Problems with
suppliers
Problems with
service
1
2
3
1
2
3
1
2
3
1
2
3
It’s easy to say “It’s not my problem” but when you start work you have to be responsible and get good at not just spotting a problem but sharing a problem and working with others to fix the problem.
Challenge P16
WHAT SORT OF PROBLEMS YOU ARE GOOD AT SOLVING?
We tend to be good at spotting a problem when it personally matters. (Like protecting our mobile phones!)
However, when we are at work bosses want staff who care and who will take personal responsibility for a problem and work hard to solve it.
What happens if we don’t take responsibility for problems?
Can you think of an example when you had a problem with a company? Did someone take your problem seriously?
HOWDID
ITBREA
K?
WHOSEFAULTW
ASIT?
HOWCOULDISTOPTHIS
PROBLEMINTHEFUTURE?
FROM PROBLEM SPOTTING TO
PROBLEM SOLVING.
In pairs discuss this real-life scenario.
Two staff working in a busy café suddenly realize that they have run out of till roll for the card machine.
Next day when the boss comes back in, which response would she be happiest with.
WHAT’S THE DIFFERENCE BETWEEN SHARING
A PROBLEM AND ‘SNITHCING’?
When there is a problem at work or school for that matter, it can sometimes be very difficult to let the boss know.
Sometimes people don’t say anything because they fear that they will be called a ‘snitch.’
However there are ways in which you can share problems professionally and openly.
When do you think it is important to share a problem even if it is another person’s fault?
HOW DO WE MOVE FROM PROBLEM SPOTTERS TO
PROBLEM SOLVERS?
Try to remember that you are
already good at solving
personal problems.
Ask other people how they
see the problem and get
perspective
Once you have shown you are
good at solving problems give
yourself some status and tell
other people “I’m good at
solving problems.”
Try to anticipate problems
before they arise and think
creatively as to how you can
prevent them.
@Facework has been produced by the Inclusion Trust (charity no 1111425) Photos/illustrations purchased and used under license from IStock photos see www.facework.today
Sometimes you have to look at problems from a different angle!
This diagram shows how to solve problems by breaking down the process into different parts.