Year Founded1991

Type of BusinessCalifornia Corporation

PrincipalsRobert Faulkner & Terry Tomich

Office Locations Los Angeles, Orange County, San Diego , Ontario

Employees Company Wide500

Industry Ranking1

LicensedL.A. City Business License #294415-92

MTR #80600L.A. Co. Process Servers #3015

Insurance Coverage$5,000,000 General Liability Coverage

$1,000,000 Errors and Omissions# 382-99 Unit 0000459-01/01/00 W orkers Compensation Policy

$1,000,000 per Occurance

BondsProcess Servers, Photocopiers and Messengers

Banking ReferencesBank of America Grand Avenue/Los Angeles Office Comerica Bank /Long Beach Office

Trade ReferencesCAPPS California Association of Photocopiers and Process Servers

NAPPS National Association of Professional Process ServersCDA California Delivery Association

MCAA Messenger Courier Association of the Americas

Client ReferencesUS Bank. Comerica Bank. Network Global Logistics. City National Bank.

KPMG Peat Marwick. Deloitte & Touche. Ernst & Young. C.H. Robinson Worldwide. Ist American Title. UPS Express Critical. Commerce Escrow. Chicago Title.

Sheppard, Mullin, Richter & Hampton. Sedgewick, Detert, Moran & ArnoldGirardi & Keese. Danning Gill. Chapman, Bird & Gray. LA Department of Water & Power

Federal I.D. Number95-4305481

V I T A L S T A T I S T I C S

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ProCourier provides same-day document andsmall package delivery services via ground and airtransportation to 500 of the largest and mostrespected Financial, Law, Accounting and RealEstate firms in Southern California. Our business

is based on personal service at the local level. Providing notonly the most timely, responsive and cost-effective servicesavailable but also the facilities, communications systems andpersonnel needed achieve precise results 24 hours a day, 365days a year. ProCourier is a highly diversified outsourcing solutionsprovider representing a unique combination of service capa-bilities that include special messenger, scheduled delivery, aircourier and attorney services including court research and fil-ing services, service of process, and investigation. It is this

blend of complimentary services thatallows us to truly perform the requests ofour clients.We understand that service failures canmean much more than just a disruption tothe flow of business. That’s why we arecontinually capitalizing on opportunitiesfor innovation by researching and develop-ing new applications for advanced commu-

nication. Mobile data, electronic invoicing and proprietarysoftware that includes interactive Internet and secured digitalweb environments, are all features we are creating to provideour clients with the seamless relay of real-time information.Information that empowers our clients with the tools theyneed to conduct their business with confidence. We like to think of our services as an investment in ourclient’s infrastructure. Conducting ourselves professionallyand with the same high standards, we aim to be the represen-tative extension of each and every one of our client’s busi-nesses. Adapting to their needs. Exceeding their expecta-tions. It is this professionalism and responsiveness that hasearned us our reputation. At ProCourier, we believe beingthe best in our industry means ensuring our clients success. Itmeans, doing what we do best.

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Company Profile

largest best?We don’t think size has anything to do with it. Infact, we believe being the best has to do withone thing. Customer satisfaction. We attributeour success to this. Building the strongest cus-tomer loyalty in the industry by building trustand confidence in our capabilities.

Does being one of the mean being the

At ProCourier, we believe “creating a customer”to be our single most important objective.Building trust and confidence in our capabili-ties and establishing customer loyalty. Ourbusiness depends on it. Our success and con-

tinued growth depends on it. Our customer’s depend on it.We understand that customer service doesn’t end when wecomplete a job. That the customer support we provide beforeand after, is equally as important. We believe in building arelationship that extends beyond what is to be expected of us,to include exceptional customer support. It means being pro-active. Anticipating our clients needs and resolving issuesbefore they happen. It means finding new ways to improveour level of service, from managing accounts to providingtimely and accurate information.

ProCourier’s Customer Service departmentwas created to do exactly this. To ensurepeace of mind by providing comprehensiveclient account management from CustomerService Representatives to Sales AccountManagers and On-site Facilities Managers. Whether we are providing hands on qualitycontrol from within a client location or realtime status updates over the phone, our

dedicated staff is fully trained and equipped to respond toeven the most complex situations. ProCourier’s client support program is maintained to system-atically and strategically enhance the overall quality of ourservices. Greater efficiency and productivity are developedthrough client education, by communicating relevant infor-mation accurately. We are focussed on providing the mostcustomer-friendly experience possible. Simple and hassle-free. Immediate and accurate. We understand this to be the key to our success. By helpingour clients to focus on their business, we are more able tofocus on ours. By listening to their needs, we are better ableto adapt and meet their demands. An ongoing process, we areworking to build relationships that last. .

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Customer Service

And to focus on your business. On servicingyour clients. To forget about the details. Abouteverything being completed on time. Preciselythe way you wanted it. Exactly the way youwould do it. With the same professionalism.And courtesy. The way your client expects it.

we want youtorelax

Over 500 of Southern California’s leadingFinancial, Legal, Accounting and Real-EstateInstitutions entrust ProCourier with some oftheir most valuable assets every day. Bankdeposits, legal documents, client-sensitive

materials, personal and confidential papers, computer hard-ware and proprietary information are just a sampling of themany varied items we transport through scheduled route andspecial on-demand delivery. It is our ability to perform con-sistent and secured delivery that has enabled ProCourier tobecome the second largest messenger/courier company in justseven years. By providing our clients with one of the highestdelivery success rates in the industry, we have earned our rep-utation as one of the most trusted and reliable delivery serv-ices available today.

ProCourier dispatches over 250 uniformedfield operatives daily from Los Angelesand Orange County office locations, eachequipped with state-of-the-art, two-waycommunication technology, each trained torepresent our clients professionally. Thiscomprehensive network of offices and per-sonnel, combined with exclusive strategicindustry alliances, enables us to perform

deliveries within an hour or over several hundred miles withgreater ease and efficiency. Increasing our overall coverage,we are now more able than ever to respond to on-demandrequests, guaranteeing pick-up and deliveries with greaterprecision and accuracy. Our couriers have remained employed with us for over fouryears on average. Unique in an industry wrought with turnover, this allows us to selectively dedicate experienced staffthat have become intimately familiar with the special needs ofeach of our clients. Familiar faces that our clients appreciate.Secure and safe management our client’s assets. At ProCourier, we believe that our business was built on eachand every delivery we’ve made. One “on-time” delivery at atime. Time and time again. For more information, see reverse side.

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packagesayearAnd log enough miles to travel to the moon andback several times. Over 250 drivers makingover 6,000 stops. From San Francisco to SanDiego. Boxes and bank deposits. Inter-officepouches and packages. Documents and some-times even furniture. What’s a few more stops?

Special and Scheduled Delivery

we pickup and deliverover3million

It’s hard enough keeping an eye on your business with-out having to adhere to restricting deadlines.Deadlines that don’t revolve around your schedule.Inflexibility that forces you to rush, to make mistakes,to risk compromising your business.

At ProCourier, we realize that operating a successful businessin a global economy means functioning in every time zone. Itmeans starting a new day when most are closing their doors.Responding to clients at all hours, with confidence. That’swhy we provide “Same-Day” and “Next Flight Out”, “desk-to-desk” air courier services. Air courier that revolves aroundyour schedule. ProCourier provides document and small package deliverythroughout California and the United States. Through exclu-sive contracts with major airline carriers and industry associ-

ations, we are able to guarantee desk-to-desk delivery without deadline restrictionscommon to independent air package andcargo companies. Whether we are pickingup documents at 2pm or 2am, ProCourierpartners with all major airline flight sched-ules to ensure the most expedited deliveryavailable, sometimes delivering packageshours before traditional scheduled services.

And by coordinating airport arrival times with local courieraffiliates, we can ensure the same immediate, secure handdelivery. We provide that recipient verification is communi-cated automatically, as soon as a package is delivered andsigned for. Which means our clients spend less time trackingpackages, spending less time on the phone navigating throughmenus and listening to recordings. ProCourier’s air courier department is open 24 hours a day,365 days a year and equipped to handle any size and varietyof package and freight from envelopes to client inter-officepouches. Our non-consolidation policy ensures that air couri-er packages receive the same special handling we attribute toevery delivery we make and that the same dedicated staffensure its safe arrival. No deadlines. No restrictions. Justsolutions.

Air Courier Services

6:30pm. It slipped your mind. The meetings. Thedeadlines. The paperwork. And then it happens.You remember. Originals in New York by 9am! Nofaxing! No e-mail! No FedEx! The kind of situationyour doctor warned you against. The kind of situ-ation ambitious co-workers dream of.

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missed FedEx?

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1 7 9 2 1 S k y P a r k C i r c l e , S t e C , I r v i n e , C A 9 2 6 1 4 9 4 8 4 C h e s a p e a k e D r . S t e 8 0 3 , S a n D i e g o , C A 9 2 1 2 3T E L : ( 9 4 9 ) 2 5 1 - 1 7 7 7 F A X : ( 9 4 9 ) 9 5 5 - 2 3 5 7 T E L : ( 8 5 8 ) 8 7 4 - 0 7 1 0 F A X : ( 8 5 8 ) 8 7 4 - 0 7 0 5

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